It have a good customer service but some times it takes a day to get a response
(in 64 reviews)
It have a good customer service but some times it takes a day to get a response
Thank you, Miniinthebox.com, for providing a easy to navigate website and high quality products! (in 14 reviews)
these are the 2 order numbers, tried tracking and nothing (in 215 reviews)
▼ Sort by: recent
the quality of product is awful. The shipment took one month. Never buy anything from this site. I am not bothering to return it.
I paid extra for 6-8 business day shipping because the default is three or four months. However, when they 6-8 business day shipping, do not expect to get it in 6-8 business days. What they mean is that whenever they decide to actually ship your item, it will take 6-8 business days after that. In the age of Amazon Prime, people do not want to wait three weeks for a package, let alone three months. So, THUMBS DOWN! This company sucks.
I placed an order worth about $40 in August. Approximately one month later and my order not even shipped, I wrote a customer service inquiry and quickly received some vague excuse about high demand. Shortly after, my order shipped. Now it is October, and despite their 6-8 day shipping estimate, I still have not received my order. It has taken so long that I've moved since placing the order. Even so, if it had been delivered to our previous address, I would know because we are familiar with the current resident. I've asked for a replacement or compensation for what seems to be a lost order, if they can't find it and tell me why it's taken so long. Needless to say, I won't be ordering from here again.
I've shopped three times from Mini&LightInTheBox and my experience has been overall satisfactory. First and second order was sent and came on time. Third had a delay due to supply. Most people seem to miss the button under your order details, ''resolve a payment issue'', you can use this to send them any questions about the order, delay or payment, even the customs issues after the order has been made. And they answer quite quickly.
Even if my order was delayed, for the items I ordered so cheap, with no postal fee coming from China, I was ready to wait some time. Most people also forget that customs and cheap delivery is an issue in delays.
Also MiniInTheBox returned the customs tax I had to pay in my country over my order back to my account, apologizing for the inconvenience, which I am quite satisfied with this professional behaviour.
I think most people are used to the fast deliveries that're done from more available sourced companies, webshop should definitely increase the days' amount they write for the ETA of items as it'll be always more than that. And of course, do not expect cheapo electronics to work perfectly, they are chinese make and they would not survive even the journey from your local hardware store to home to begin with. This is a good web shop for replicas,cutesy items or random junk that people like.
Tip for consumers: Use the ''resolve a payment issue'' button in your order details for information on your order to contact customer service for problems. They handle more than payment issues with that and the ''contact customer service'' information is written misleadingly in their site.Ask Sun about MiniInTheBox
While I was still waiting after 2 weeks on my guaranteed 24 Hour shipment. They promised me my item would be send at October the 1st. October 2nd I got the message on of the items was out or stock!!!! After 2 damn weeks they finally realised it's out of stock!!! Good job miniinthebox!!! Good FFing job! They said to me it will be send on October the 10th + 3to5 delivery days. So another 2 damn weeks! To think of I bought things for a birthday and mentioned it to customers service 3 times! They refused to send the order out until that one item was in stock again. Miniinthebox is One big pathetic company that earns money on cheap Chinese quality products while the customers wait for weeks!!
I demanded my money back and they cancelled my order within a quick time. So that's the one thing they were fast in, giving money back to upset customers. Good job!
I ordered 2 outfits for my puppy and was totally disappointed on the amount of time it took to get them. The first order took over a month to get and today I did get my 2nd one that was order in July.One month to process the order and 1 month to ship the order.Neither one was on back order so why it took so long is questionable. If you are not in a hurry to get your order( usually 7-10 days) then I guess it is ok but 2 months is stupid. I will not order again from this company due to this. Not worth it.
I ordered an iPhone 6 case on Aug. 27th, it is now the 28th of Sept. and I have not received anything. At first, when it shipped (Sept. 12) I was informed it would only take 3-5 business days. There was no tracking number available so I just waited. On the fifth business day when I still haven't received my case, I checked my email to see if there was any information on any delays, nothing. Go onto their website, they changed the amount of time it would take to 5-10 business days! I wanted to talk to someone but there is no phone number, email, address or any suggestion to talk to someone. Great. So, checked again a week later, and it changed again to 10-20 business days without any notice! They just keep changing how long it takes for the delivery to happen, and refuse to give you a tracking number!! I asked for a refund, because I am sick of their service, AND THEY REFUSED TO GIVE ME A REFUND FOR ALL THIS BULL S***!!!!! DO NOT EVER USE THIS WEBSITE THEY ARE A HUGE SCAM!!!
Tip for consumers: DO NOT USE EVERAsk Olivia about MiniInTheBox
I went with the free shipping. It said 10 - 20 days. Nothing yet. I placed another order with them because I could not access my account to track the package (which is crazy!). This time I check the express shipping and when I clicked the final time to place the order, it came back that I had chosen the free shipping again!!! WRONG!! I should have learned the first time. NEVER AGAIN!!!
Order 2ipad cover aug.12 they got paid right away.they said it was air shipped and it takes longer . The plane must be flying backwards.they gave 2 /10 day dates that have come and gone. if there was a 0 rating I would use it.
I was looking for a site that had cute iPhone 6 cases and my friend suggested this one. The cases I purchased were NOT for protection and just for the appearance, so while it took a little bit to get here, all my cases were just as advertised and look adorable on my phone. I've already placed a second order for more cases. :)
I ordered a $3.00 phone case August 17. It has been almost 6 weeks and I still have not received my item yet. I have emailed them several times, they only emailed me back once saying my item was "in transit" which I'm guessing was a lie, and they don't even have a customer service number you can call. I would rate them a 0 if I could. This site has so many red flags. Do not order from them ever!
Still haven't received my item after more than a month; the only way to make an enquiry is to log into your account, and the site is VERY temperamental in regard to remembering your account details (sometimes it recognises my password, and sometimes it doesn't); but worst of all is the constant spamming they send (unsubscribing doesn't do a thing). The order ID below may be wrong - I can't check because I'm currently unable to access my account.
I would give it 0 stars if I could! Ordered a stylus on Aug 27...they said it was shipped on the 29th. It has NEVER arrived! My credit card company has credited me for the amount, but I will NEVER order from Miniinthe box again! Be smart, and don't you, either! Also, I can't understand why so many people who have been scammed just don't dispute the charges with their credit card company, like I did. If everyone did that, they would either straighten up, or be out of business soon.
I purchased a few items from them...macbook hard cover, keyboard cover, case, screen cover. I ordered it on september 8th and got it on the 17th...would have been here on the 16th but I missed delivery.
The screen cover came damaged, but they issued a refund immediately after I informed them. So it wasn't perfect, but the quality of the undamaged product was good, and the delivery time was decent considering it comes from china.
I ordered four usb chargers for my tablet...back in July...now, it's September 18 @ 957 am and I am still awaiting them. When I contacted customer service instead of addressing the issue they changed the order date...really? really. When I checked on the shipment it says...now, get this...it's coming from China...are you serious...yes I am....I'm glad I didn't pay that much for them....I guess it's like the old saying "If it's too good to be true..it usually is."
Order goods through Miniinthebox with a 3-5 delivery tag.
More than 3 weeks after no communication from them and nothing done about the order.
Luckily I bought through PayPal, so I managed to get my money back.
I gave them a second chance to reput the order through at the same price with a 2 week delivery date. I have been politely told to get lost. Not ordering from this guys anymore... If you want to save your time and money, go somewhere else!
Tip for consumers: If you want to save your time and money, go somewhere else!Ask Bertrand about MiniInTheBox
I made a purchase from MiniInTheBox on August 10, 2015 and as of this date September 9, 2015 no order, but a bunch of BS from their Customer Service people. Numerous delays, was to get expedited shipping, that's a funny one. Yesterday August 8, 2015 I requested a full refund because I received yet another shipping delay message from this online retailer, stating my order will receive expedited shipping and will receive order no later than September 24, 2015. Now that is following a message stating, "Your order will be shipped out no later than 2015-9-7". (September 7, 2015) Then at the end of every message from their Customer Service people, "We appreciate your patience and understanding". This whole process was BS from day one. This outfit is supposed to be located in Seattle, WA, now this is really funny, had a phone number too and then it went missing. Called it twice and all I got was a busy signal. The address, needless to say is bogus as well as the phone number. The last communication from Customer Service was to let me know my refund is an International Transaction and it takes longer to process, 3-5 business days then 7-25 business days for my card issuing bank to process the refund. More BS on top of BS. Contacted my Bank and was told less than 10 days after refund lands electronically. Yes MiniInTheBox is a "DO NOT PURCHASE FROM THESE CROOKS" site.
i ordered phone case and it never came. :((( 1,5 month of communicate whit miniinthebox customer service and they always promised to send it within 1 week but they never keep their word and didn't even let me know that they cant send it.
Slow delivery and this is not first trouble when order from here.
Bad experience in every possible way and sure the last time i order anything from this site.
Better to start order from some another site.
Hope you understand my bad English and find some more reliable site to use. :)
Don't buy from them unless you want to receive your order waaaaaayyyyy later than what they promise. They say 6-8 business days and they didn't ship my order after 3 weeks and I didn't know they were shipping from China.
I have nothing against buying from China but I hate to wait that long to receive my order. Please consider the SUPER delay before buying from them.
When I tried to cancel it, they said they couldn't cancel since my package was shipped, but guess what? after 3 business days, my order didn't leave shenzen. This sucks!
i received the wrong order but i forgot my login details so i couldn't send it back yet, so i asked them if they could get the login details back for me and that i had all the details of the order i had made on that account, then after 2 days they reply telling me the date that the order had been sent and how long it would take to get here even though i had already received it and completely ignored the actual question i had asked them. 0/10 for customer support. 3/10 overall because they actually sent something even though it was wrong and took a long time.
I bought a small number of items to test their products for my business. Since then I have been spammed multiple times daily by this company. Unsubscribing doesn't work and you can't contact them. They are an internet pest. Obviously, I will never buy from them again.
Yea, I placed an order on Aug 7th and I still don't get my order. I don't have confirmation or tracking number, no phone number or email to contact, but they already deducted from my account. how do I contact someone at this terrible company? No confirmation or ID number sent to me and I cannot access to my account that I signed up with them. I think those who rated this company 5 stars are their people. This company should rate below Zero star, it's a terrible company, it's a scam.
Ordered 4 necklaces and 4 bracelets over 2 weeks ago...was just told today it may ship within 2 more weeks. :( :(
Prices were great, but at this rate, I don't think I'll have my order by Christmas. Didn't take long to process my payment though.
Also getting tired of the emails every other hour. Question- would it be possible to figure out a way to ship items as fast as the 'advertising' emails show up? I would spend WAY more money if that happened...versus this being my first and possibly last order.
I bought a lot from miniinthebox , the only problem is that it takes a lot of time during processing
They some times give free rewards from 2 -5 USD to use them to any thing you want and some time they give you rewards to use for purchases
Like 12$ for purchases over 49$
And 20$ for purchases over 95$
It have a good customer service but some times it takes a day to get a response
One time I ordered a pen and when I received it it was broken
I contacted them and they refunded me the price of it
Also , in another order I ordered a phone case which has some problems and they gave me a refund
I ordered things once but I didn't recive them
After 40 days I contacted them and they sent me a full refund
It a very good site
I ordered a product and paid for urgent delivery. It arrived a week late. and only 50% of the parts were in the parcel making the products not usable.
I gave away the product as a gift so asked if they could either send the missing parts or refund in full. I am not in position to return the parts already arrived.
they replied I would not receive anything back unless i send them the parts I had on hand or they would send me a voucher for 50% of the value. I do not ever want to shop with them again so what use is the voucher?? and 50% of the value…?
we have been ordering from mini in the box for a few years and we have never had any problem with them. If any items were broken they would refund without any questions. The only problem is the delivery takes for ages but I can't complain as its free. The products are good quality too for a low price
I bought one thing 2 years ago and since then I have just been bombarded with email after email. Unsubscribed dozens of times, changed my email address on my account and found no way to contact them. Way to conduct business idiots. It's gone from "going to buy more from you" to "I'm going out of my way to stop other people buying from you". Don't touch this mob or they'll molest your sanity.
i cannot get in touch with anyone online to find my order nothing works that you click onto except to purchase and then you dont get goods or any help online.wukk never use again guess i have losr my money.
Tip for consumers: do not use not worth the trouble and you dont get any answeres nothing works that you log onto for help. worst experience i have had online.Ask MICHELE about MiniInTheBox