MiniInTheBoxReviews 2,349

MiniIn The Box and parent company Light In the Box are willing to take your
Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order.
Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received!

This was my first time buying from company and will be my last time buying from them. 11 days already that package has been in progress. Tracking never updates, so can't get accurate tracking details. It's supposedly coming from Illinois, so why it would take that long to get to Texas is just ridiculous. There's no customer support to get in touch with, although I did find a form to fill out, so no clue how long it will take to get back to me. Not sure how to even get a refund since there's no actual customer service. Do not recommend this site.

Ordered two shirts for my brothers birthday. Shirts were cut poorly and not wearable. I paid $50 for shirts + shipping. Their return policy said i could only return them to China for a full refund after 2-3 months and shipping was over $40 to do that. Or i could get 15% of my purchase price back, but not the shipping i paid in the first place, so 15% was about $14...so basically i lost $36 on the deal.
Date of experience: June 20,2023

Their return policies are what you might expect from a Chinese company we don't do returns or want it back.

No**************. Lightinthebox order ******* was placed. Now it shows I never made an order. Received order details. So now it's a rip off. What happened to my order Lightinthebox?

I took a chance an ordered a few shirts. The sizing is not even remotely close within several inches for the garment being to small. The website claims to accept returns but does not work. The website does not perform any function of Customer Service and does not allow contacting the company. Actually, the website is dysfunctional for everything except taking your money. There is no phone number and the company does not seem to operate in the US. Save your money and buy from a better retailer.

Ordered a dress for a wedding. Says 5-7 days delivery. It's now 15 days later and tracker says delivery between 5th and 22nd of June! I can't cancel order as it's already been dispatched. I'd very much like my money back!

As always, a friend of our family did not contact me before they decided to make another great purchase. So they went on this website (I don't know how they found it), and they decided to order some kind of pressure washer thing. Of course, they picked something over 100$ for their first purchase from an unknown online website, but hey.

The item arrived (at least, that is something!), but it's completely broken. Like not from shipping, the water is just pouring everywhere inside the machine. Even the battery got wet and the thing became unusable after a brief test.

Worry not they thought, they went on the website and filled out a ticket about it. Pressed the button aaand nothing happened. Must be a fluke they thought. Still nothing. So they contacted me, I learned their story, and checked what is happening.

The website feels completely broken. By default, the page's code is broken, so your browser is not even submitting a ticket at all (due to CORS violation, the ticket creation is tied to LightInTheBox site, which is simply not allowed in any browser. You can't just throw data left and right and get away with it.)

So I got around that by enabling these CORS violations (be very careful, these restrictions exist for a reason!) in the browser. And... nothing. The ticket submission now happens, there is no fault during the process, and yet, nothing changed. No email, no interface to show that anything happened.

And so they are stuck now. Overall, I would not recommend using this site. I mean, blunders happen over other competitors too, but at least I can open a ticket there, show proof and get my money back, no biggie. But here? I mean the site is just broken and they are selling goods? It's mildly annoying I would say.

Thanks for reading my review and I hope I saved you a few $.
For MiniInTheBox: Please, fix your website and support, and you could become a great website.

I ordered in November 2022 I am still being mislead by this dodgy company! After so many request for my order or my money returned all I get are promises that they are giving me a refund, I will never use mininthebox ever again

Size was absolutely HUUUUUGE! I ordered a small and it must have been a size 16 at least! The material is terrible, really cheap and tacky. The Yoga pants description said butt sculpting, there is absolutely no elastic in these yoga pants at all, its more like t-shirt material. Honestly just an enormous disappointment. Delivery time was 2 weeks, yoga pants look absolutely nothing like the picture, there is no sculpting without elastic, the material is shiny (which all yogis know is a no no for yoga as its too slippery) and the sizes must be American! The entire website works accept for the "returns". It will only work if you agree to keep the product and they'll send you a little gift as compensation! Which clearly shows they're fully aware of the tat they're sending out. See photos. SCAM company!

My review is very simple where's my 4 Smartwatches I ordered last December 16,2022. Why until now I didn't receive yet? It's paid already,but always said waits for blah blah days and Christmas finished, New Year finished, Valentine's day finished now soon to March but nothing just likes gone in the wind. Can you just deliver my ordered please,before I will complaints to consumers rights. You already took the payments but even a Shadow of my 4 smartwatches I haven't seen it.

Don't buy from this company they charged me for the product (scarf) and for the delivery and the item was never delivered. They then said that I will need to pay for delivery charge again if I wanted the product to be sent out to me again. Stay away from buying anything from them.

I ordered a brass shelf from this website, however, it did not provide the full dimensions and the depth of the shelf ended up being way deeper than the pictures made it appear. On the day I received the product, I requested a return as I knew it would not fit the space I needed. Instead of providing me with the steps to return, they stated that because it is categorized as a "bathroom accessory" it is not eligible for a refund/return. They referenced their return policy, which is poorly written and very confusing, and not something that was referenced during the point of purchase. There was never a notice stating this was a final sale item or that it could not be returned. So now I'm stuck with a $80 shelf that I cannot use and a bad taste in my mouth from this pathetic company.

I ordered an item and I accidentally forgot to put in a coupon code, I cancelled the order soon after before it was shipped. I went through the cancellation process, at the end they had said "customer service will reply within 1 working day." I cancelled it on the 5th, it is now the 8th with no reply. I'd like to know the status of the refund, since the cancellation was made soon after I assume I should get a full refund as of your policy.
Order Number: **************

They send you broken products and hope you are not paying the returnshipment! Easy money fir lazy bastards