Interacting with their customer service is easy and stress-free. (in 47 reviews)
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Ordered from miniinthebox.com January 28th 2015 all items have been "shipped" tracking number doesn't work with the site , tried Swisspost but they don't recognise my number ? What's going on ... no customer service, no tracking number , poor customer relations I live in Ireland friends have bought from the site was ok for themy just not me ? I want my money back at this stage !!! Anyone else have same problems ??
Lives in Denmark. Bought many things for scrapbooking and more. Everything on the paige was in danish. Nowhere was mentioned, that the compagny was outside of Denmark. I've payed 406 DKR. Now I've got a letter from Danisk custums To get the packet, I've also have to pay them DKR 252. Suddenly the things are very expensive. I'm so angry because I didn't get the right informations! I know we have to pay custums for things we buy outside EU. I can't send it back because I've already have payed for it. I've had a lot of troubles just finding this side, a danish side kept coming up when I searched. I really feel cheatet. I could have bought it much cheaper in Denmark. Will warn everyone I know about the compagny. I suppose the "owner" of the danisk webside is laughing because I was stupid enough to buy.
Tip for consumers: DON'T BUY AT MINIINTHEBOX.COM!Ask Gitte about MiniInTheBox
The prices are great. But why have great prices if delivery takes too long. I mean, when you order, the next days you get email i9t was shipped. But It takes 2 months, if more, for it to come. I ordered a simple plastic cover for IPhone5. I ordered it November and to this date, February 24th, I have still not received it. I just, AGAIN, sent them an email cause they do not have phone contact numbers. Only email requests. Well lets see what they have to say after my reply.
Tip for consumers: DO NOT USE THIS SITE IF YOU WANT IT DELIVERED. DELIVERY REALLY SUCKS.Ask kurt about MiniInTheBox
the site didnt let me submit a customer service ticket and the tracking sucks and it didnt help me at all
The only real thing is they take your MONEY fast.
Order 1412312017031994 was placed Jan 7, shipped on the 8th. Today is Feb 18, and I have not yet received any item from my order. They even use a FAKE tracking number with swisspost SWP9923767996
I also, dumb of me, of course, placed another order on Feb 8th, which, now, I do not expect to receive 1502010917776607 , FAKE tracking SWP9925584593
I know they will answered with yet another LIE, like other responses here: either they will remind me that their shipments take more than 40 days ( it has passed in one of my orders ) or that they will create a TICKET which will not work.
I WISH I COULD JUST GET A FULL REFUNDS on both my orders.
Tip for consumers: UPDATE: They told me they will issue a refund, that my package was lost.
Now, wait to get my refund, I will update asap
If it were possible I would rate miniinthebox a negative. Like the other reviews I've read, my order has been "shipped" for over 30 days now. Website is a joke. No way to contact anyone. I will NEVER order from this site again!
I placed a order and haven't received it yet. I'm very upset. Can't find a customer care number anywhere on the site. How can u do business like this? Tracking number is invalid and I went to Swiss post to try to track package and they have a number on there that isn't even a number. I just want what I ordered. My daughter ordered stuff too. She got one package and still hasn't received the rest of her stuff. Bad business!!!!!!
Tip for consumers: Do not buy from them!!!!!Ask Valerie about MiniInTheBox
I BAY 2 PRODUT 1501060517168522 THE TRAKING IS SWP9923720865 BUT NO FAUND AND 1501051817161562 TRAKING SWP9923704631 NEVER TO FAUND TO
Wish I could give it a 0!!!! Ordered the beginning of January and still no packeage. And now I can't even log onto their website. Tried changing password but even the one they send to my email Is "incorrect"...horrible website. WILL NEVER ORDER FROM THEM AGAIN!! and because lightin the box is a part of them I will never order there either! This is straight ridiculous!
Ordered three phone covers on the 7th of January and still having received them. I try to get in contact with customer service but won't let me send one of them ticket things they refer to. Absolute joke of a website! I'd avoid it in future.
Scam .stay. away from this site.I ordered two products over 2months ago and I still haven't received any of them .luckily I didn't spend to much money.And I will never shop again from the site .And it's pathetic how they lie to your face and say the order comes in 15 or 20 days then after reading what they write here it takes 40 days !!!wish they was a way of informing more people about the site and how it's a scam and stay far away from it as possible.
PLEASE STAY AWAY FROM THIS STORE! THIS IS SCAM!!!!
I learnt this after waiting for more than a month and paying USD27 - for nothing.
Here are the details
ORDER NUMBER: 1412092116520610
ORDER DATE: December 09, 2014
December 09, 2014 09:31 PM Order received
December 09, 2014 09:35 PM Payment received
December 13, 2014 09:49 PM All shipped
Shipment 1 of 1: Shipped
Tracking Number: SWP9922867577
I was trying to track this order for a while - it says "Tracking number error"; If I login to Swiss Post - it says that is not right number.
Bottom Line : These folks have promptly taken the money from my PayPal account; There is "No way I can track the shipment(if these were shipped", "Tracking number DOESN'T exist in Swiss Post Database", "You CAN NOT find their phone number, Customer support email, Chat, raise ticket"; ABSOLUTELY THERE IS NO WAY TO CONTACT THEM!
In every response they provide a link on how to contact - that is absolutely ridiculous! You just can not raise the "so called ticket".
I sincerely appreciate help from those who found a way to contact them and get their concern resolved.
Thanks in Advance!
Scam, never received item paid for and supposedly shipped a month ago. And customer service is non-existant. At least it only cost me 7 bucks to learn my lesson.
OK so after I posted the above comment mini in the box tried to contact me through site jabber and I can't even read their response. Still can not contact them through their own site, and still have no idea what's going on with the item I purchased. I sent them a response to their unreadable message from someone else's website. Let's see what they say.
Tip for consumers: Do not order from miniinthebox. Horrible site, pretty sure it's a scam.Ask Sean about MiniInTheBox
here are all my order on this site, but none of them i receive the item yet.. i keep asking the costumer service, but i'm not satisfied on their answers. until now i'm still waiting for the items
Tip for consumers: consumer: not a good site to recommend on buying onlineAsk anna about MiniInTheBox
3* out of 5. As US resident, free delivery has worked well but usually takes 2 to 6 weeks! Definitely slow. But, the prices are low and I don't order anything that I need quickly. In 8 orders only 1 didn't arrive but they asked me to confirm arrival, which I couldn't and the reversed the charges within days. The. The item arrived (am guessing via some now-expedited shipping) so I decided to repay for it. On the negative side, many of the items received were either non-functional on arrival or didn't last very long. But, considering I was paying 5% to 10% of price (versus OEM versions) I will continue to us them for cheap small bits and pieces. Roughly 2/3 of the things I received work well enough for the low price. I recommend getting your expensive items from more reputable dealers.
Tip for consumers: Use only for access to the cheapest cloned parts/items where you can wait a month for arrivalAsk Ian about MiniInTheBox
Not a trustworthy site! I placed an order on November 18 for items I'd planned to give as Christmas gifts. Supposedly the order shipped December 8 (20 days later!) and was sent via 3-5 day expedited shipping. I've still not received it as of January 3. Not only must it be crossing the ocean by boat, but the package (if it ever even existed) must be crossing on a one-person row boat. Like other shoppers, I have tried to contact customer service, but every link the site provides goes back to the same dead end. I've also started the process of contacting them through PayPal (which,fortunately, I used), but the site is giving me the runaround there, too. I'd give them less than one star for service and shipping if doing so were possible.
Tip for consumers: Do not order from this site!Ask Kate about MiniInTheBox
Ordered something over a month ago, it never showed up.
Go to their site, it's impossible to reach a live person.
Site also says you can "submit a ticket" but conveniently, it doesn't give me the option to do that.
So I guess I'm screwed.
UPDATE: so the company responds here and tells me to submit a ticket WHICH THE SITE STILL DOESN'T ALLOW ME TO DO.
still a ripoff, but now these people are annoying and/or dumb on top of it.
run far away.
Tip for consumers: Run far away from this site, total scam!!!!Ask chris about MiniInTheBox
BUYERS BEWARE!!! THIS PLACE IS A SCAM!! This website is a complete rip off. My fiancé bought me several items for Christmas on this site on 11/28/2014. We have received ONE of the items and the rest have not even shipped. The order was broken up into several orders and was supposed to ship from different places, one from the U.S. and the others from China or Europe. No way to track the item and no way to contact customer service. After reading all the other reviews I am confident this place IS A SCAM!! Do not waste your money.
BEWARE EXPEDITED SHIPPING !!
If you order anything over 20$ and you live anywhere outside of China, please be advised that expedited shipping is through DHL and they charge high fees for customs and brokerage. I ordered 3 Wii remotes the total was around 50$ which is good. But DHL charged me 23$ at the door. That completely annihilate the savings on the wii remotes. Yes the package arrived very quickly, but I would have waited longer not to get charged those fees. Regular mail is better.
If you're buying on Miniinthebox thinking your saving money, just be careful about the carrier used !!
Other thoughts : One of the remote does not sync with the Wii but I'm trying to resolve that with the company right now, so I don't want to include this in my review.
Tip for consumers: Pay attention to the shipping method used and don't use DHL expedited shipping if you don't want to get charged excessive customs fees!! If you don't minde the fees and want it fast, then go ahead and use DHL.Ask Yann about MiniInTheBox
I had ordered some stuff from miniinthebox.com on November 23 and everything was shipped December 3. I have not received an email with tracking number. I have tried to track my package on the website and it will not work. I have even gone on Swiss post and tried tracking from their and it says tracking number is invalid. I have tried to contact them and I cant find anything to do so.
Tip for consumers: This is a waste of your money and time. Nothing gets done and it will take forever for you just to receive a couple of thingsAsk Lauren about MiniInTheBox
Although I never recieved my package from Mini in the Box, they were good with answering my ticket in a timely manor. They did refund me my money within three days from talking to them the final time. I would consider trying to purchase something from them in the future because of their good customer service.
Ordered a package Nov 28th, said it was "all shipped" on Nov 29th. It is Dec 23rd. The site is terrible to try to navigate - ended up writing a ticket as "customs complaint" as my title because I couldn't get customer service any other way. No tracking information available. Thought by ordered almost 1 month before Christmas would be sufficient. Guess not.
Since you are obviously reading these reviews, let me express how disappointed I am in your service. As most here are upset, because we ordered items in November expecting to have them in time for Xmas. I had NO idea these were coming on a slow boat from China.
40 DAYS??? What's the point?
i appreciate your marketing for the holiday season, but if you can't deliver before the holidays, PLEASE MAKE THAT CLEAR! I could have ordered the same things elsewhere, but I chose your site.
It took 10 DAYS to ship and now it's been another 15 DAYS and still nothing.
Nowhere does it say BUSINESS DAYS... and THAT's CRAZY!!!
As far as submitting a ticket on your website, I must be blind because I keep getting the run around on your website.. Keeps telling me to go back to the order details page and submit there, but I can't find it.
Honestly, I appreciate you want to run a successful business, or you wouldn't be responding here, but I order from China all the time from E-Bay and nothing has ever taken over a month to arrive.
I am kicking myself because I didn't realize this was coming from overseas, I avoid it at all costs!
Tip for consumers: I am sure they are a great company.
You get what you pay for, so order 6 weeks in advance and know that you may need a replacement when it does arrive.
order and payment made on the 28th of November. Order shipped on the 6th of December. Today is the 23rd of December: nothing has arrived, haven't received any confirmation email and I can't track my package. No real customer service and contact us section on the website. Sent them a "question" today, let's see what happens
I ordered my Christmas for my family, and the split my order. I received one item December 18,2014. When I try to track my remaining 11 items I get an error code! I am in panic mode! This is ruining my Christmas as I am stressing every day! Where is my Package?????????
I only received one item for Christmas from my order. The order was expedited shipping (3-5) days and it says it was shipped on Dec. 9th. It is now Dec.19th and I have yet to receive it. The tracking number posted says error and I have no way of contacting anyone to find out what is going on.
I received 2 out of the 9 items I ordered. I am unable to track the 7 remaining items that are supposedly coming via Swiss Post. I was given a tracking number. I have gone to the Swiss Post website to track it myself and I keep getting a message stating they do not recognize my tracking number. I ordered on Nov. 10, 2014. Order shipped on Nov. 17, 2014. Yes, it can take 10-20 BUSINESS days before they arrive, BUT...shouldn't I at least be given a correct or track-able shipping number?
Also, your "customer service" is horrible, based solely on the fact that people can't even contact you! You don't have a toll free phone number or email that people can reach you under. What kind of business is this that does not offer these options for their customers?
The 2 items that I did receive are of crappy quality also. I've learned my lesson. If you want to have good quality products, it must be ordered directly from the manufacturer of that specific product. (i.e. iPhone charger). The 2 iPhone chargers I received so far suck. True, I only paid less than $2.00 for each item and you get what you pay for, but come on. They barely charge. And, considering how difficult it is to reach someone or how difficult it is to get a refund from this website, I will not even bother asking for my money back. Taking the loss because the headache is definitely not worth it.
miniinthebox and lightinthebox are huge scams! No one order from them! I definitely learned my lesson and will never order from them again.
I ordered products from the Miniinthebox the 10th of Nov. and also the 18th of Nov. hoping that my products would be here by the 10 of Dec. It is Dec. 16th and I still do not have my products. I ordered sweaters for my grand dogs. and phone cases for my husband and I. things for my grand daughter. Looks like I am going to have to rely on a trusting company to order from now on.
Tip for consumers: They will take your money and not send your products to you. I have sent e-mails to this company asking where my items are that I ordered, and why they took my money and not ship my products. DO NOT ORDER FROM THESE PEOPLE. I am still waiting for my items I ordered the beginning of Nov.Ask Jane about MiniInTheBox
I too have ordered things from this company and been charged to only never receive them. Their website is BS because there is no way to contact them regarding an order status. The packages cannot be tracked and NOW, weeks after I ordered and were charged for my things the website states I live in the United Arab Emirates and the stuff is being shipped to my "address" there. Interesting since they charged me at my address in the UNITED STATES. Complete scam and furious I fell for this site! I should've known better. Shows that you really get (or don't get in this case) what you pay for. For now on I'll happily pay the overpriced costs at local retailors for my cell phone accessories to have them then and there and not wonder what kind of "organization" my money is being stolen and sent to.
Tip for consumers: Can't give any stars since my money was taken and never got the product. STAY AWAY FROM MINIINTHEBOXAsk Colleen about MiniInTheBox
I have never purchased anything from this website in my life and was charged $46.00 through paypal by them. This place is a scam. Stay far away from them. Google them first and you will see thousands of people that have been ripped off by this place. Some that are customers and some that have never heard of them. They are a fake business. They also pay people to go and right good reviews on different review websites.
Tip for consumers: Never use this siteAsk Adam about MiniInTheBox
ok im seeing so many BAD reviews
i ordered two packages one with 8 earnings and a
Classic Nice Clothes Type Buggy Bag Bracelet Stand Waterproof Multicolor fabric Jewelry Bags(1 Pc)(black)
and another order of a
Loving Heart Shaped Design Double 3.5 mm Jack Audio Cable 25cm
i ordered them on the 22nd of nov and 24th nov 2014
so its only been 14 days so far...
i paid around $25+NZD BUT i cant track them on the site
so i tryed going to the company u say u used for shipping (SwissPost)
yet they say they cant track it and the number is invalid
i also tryed other sites miniinthebox listed and still nothing,
you have already received payment and say they were shipped on the 22nd and 25th.
i have never received an email about my packages being shipped or receiving payment or a tracking number either.
will i get my packages?
great service, great delivery time i liked it very much!
This site is bs, I've already had to pay a 21$ fee and yet they split my order in 2 are you guys $#*!ing expecting me to pay another 21$ just to get my other items?! $#*!ty ass scam site never again. And i sent an email and they have not replied.
Tip for consumers: never order from this $#*! ass siteAsk Cindy about MiniInTheBox
I am really disappointed with this company. Ordered some goods on 31st of October and payed it on 1st of November directly on PayPal and still, on 4th of December, the order is in status "not complete, waiting for the payment". I´ve contacted customer service several times, even sent the PayPal transaction number - and still no answer. I don´t think I will ever see my order...
I placed on order on Oct 5, 2014. I have also sent in 3 "inquiries" asking for tracking of the order and still have not received 1) the item I ordered; 2) any type of date or acknowledgement that the order has been shipped. I have now asked for a refund. Every time I have used their "inquire" process, they never resolve the issue.
First response: "The shipping company informed us that you would receive the package within 10-15 days.�We wonder whether you'd like to keep the order. As a compensation for late delivery, we would refund you the shipping cost or provide a same value coupon for you if you'd keep this order. Please contact us after you receive the order. �
If you don't want to keep it, you can refuse it by not signing for the package. Our return-refund department will send you a confirmation e-mail and arrange you a full refund as soon as we receive the returned package."
Second response: "Once you receive the order please contact us again and we will go right ahead and refund your shipping charges. Sorry again for the delay and all the inconvenience caused. We hope you can receive the order very soon."
I JUST WANT MY MONEY RETURNED!!!! It has been 37 Business days since it was shipped!!!!! Report his company to the FTA!
Tip for consumers: Do not use this site!Ask Sheryl about MiniInTheBox
Mini in the box and Light in the box is a scams. They both are the same company. Mini in the box state on their websites that if you purchase over $35.00 USD you will get free expidted shipping. That mean shipping from 21 days or 3 -5 business days is $0. And I pick all my purchases are free shipping in 24 hours. That what is said at the time I order on Nov 26/14. When I make payment there is no warning of extra shipping or customs charge. Now they said my items is arrive and I have to pay for an extra $21.00. That is misleading, lie and scam people
Tip for consumers: Check with customer service or find out everything before you make your order online. Not much cheaper but time consuming and headaches with all the surprise changes.Ask stacy about MiniInTheBox
Very fast shipping as low as 3 days ( using DHL)
35$ + purchases gives you free DHL shipping
ordered few car stickers, they are great good finish and shinny color
doubleside tape is good too
I ordered the merchandise, and I received the shipping confirmation a few days later. Since then I have received nothing. The estimated shipping time was 10-20 days. Twenty-five days have now passed, and I have not received the merchandise. That's not good, but I'm most unhappy that there is no F*ING way to contact miniinthebox.
This might not have been a problem if miniinthebox had just estimated the shipping time at 10-30 days, assuming that the merchandise arrives. Those who are faint of heart, stay away.
Tip for consumers: I did finally receive this merchandise. It was as-advertised and the price was right. I just wish they had made it clear 10-20 business days shipping meant more than a month real time and that there had been a way to contact them outside of this forum.Ask Darwin about MiniInTheBox
my order number was 1410292115366278, i had ordered 4 iphone 4 cases on 29 of december and its says it has been shipped by the 6th of november. however i have not yet received any products yet so far and its taking too long. i have no idea what i should do. and i had also recommended this site to my friends before the problem was being faced
Tip for consumers: i strongly suggest you to check with them and confirmAsk Jay about MiniInTheBox
Order : 1411021615451992
First they charge the shipping and send the wrong item , try to contact and send the message 50 time , no response . After 50 times still no response, all I want is send me the missing items iphone 6 and 6 plus transparency . Stop the God damn lie
Tip for consumers: Do not do any business or order from this site.Ask An about MiniInTheBox
I ordered a product 1410180915088254 with tracking #LTJS99206 on October 18. I am leaving for Florida tomorrow, November 12. I have not received my order and when I click my tracking number it says it is invalid. There is no way to contact you or bypass the circular nature of your internet system. VERY FRUSTRATING! It is making me suspicious that you are not legit.
Tip for consumers: Do not use this supplier!Ask Eva about MiniInTheBox
Dear mini I didn't received her. U shipped in 2 different day, why? Shipment 2 of 2 i receive it but the shipment 1 of 2, no.
ORDER NUMBER: 1410170315054587
I need that product.
I didn't find section with order details, u have photo ataach. Bad service !!! i didn't find contact us or email adress. I need support !!!
So Never, never, never order from an online company called MiniInTheBox.com! I ordered phone cases from them on September 18 and they STILL have not arrived! I talked to customer service and they say it'll be ANOTHER 10-15 days! It may be coming from China, but that is still asinine! I asked if my cases were coming on a boat or a Dog Sled. It was the only explanation that would explain why any package would take 50 days to arrive across the world in the 21st Century!
Mini In The Box - Problem with Order No. 1410222315202550 (Express shipping with insurance), goods are not shipped yet.
Hi, we ordered with my family on Mini In The Box (www.miniinthebox.com) goods for a total of € 102.74.
The order was properly made is prepaid by us via PayPal (PayPal IPN) on October 22, 2014.
The shipping method we have chosen is: Express Shipping (3-5 days) with insurance in the same shipment.
Subsequently Mini In The Box has split the order into two separate shipments from China and one from Europe as a one of the products was available from their warehouse in Europe.
The first shipment (the value of goods about 3 Euros) made from the deposit European has been shipped with PostNL Parcels always courier insurance with the same shipping and it arrived perfectly packaged and without any delay schedule (posted October 24 2014, and arrived October 31, 2014).
Unfortunately, the problems start with the second shipment (the value of goods in about € 96) that is shipped from their warehouse in China. On the website of Mini In The Box is being shipped by UPS always express courier insurance on October 28, 2014 and for the same shipment comes the correct code for tracking the shipment 1Z31Y1Y90495829461 be used on the UPS website.
At this point they begin, as mentioned above, the problems, because going to the UPS website to track the shipment of goods, UPS communicates with October 28, 2014: "Order processed: Ready for UPS".
This means that the order is ready to be shipped but still November 4, 2014 has not been shipped after more than 6 working days (obviously already excluded from these Saturdays Sundays and holidays).
Unable to contact the assistance of Mini In The Box for an explanation on this issue and to ensure that the goods are shipped and will arrive in the anneal schedule.
I ask how it is that Mini In The Box (www.miniinthebox.com) does not provide on its website any channel of assistance with these problems with shipments more precisely it will be impossible to contact anyone on these issues Mini In The box as they do not provide an email address or contact form for help always about this type of problems, due to their one and only.
Happy to be able to change his mind in the near future, I evaluate the ecommerce store Mini In The Box (www.miniinthebox.com) with a single star (not being able to judge even worse).
I would like to, again, be able to receive a minimum of assistance and response.
Sincerely, Fabio Perri.
I am glad these guys have such a positive score compared to some con merchants with a name that ends in Mart. If i was to remove a star it would be on shipping, but that would not be fair as we all know its worth the wait!
Tip for consumers: One of the good guys! I use 4 selected Companies like Mini and these guys have never given me a problemAsk chris about MiniInTheBox
After 12 days they shipped my order 1410111114926910 but again because of there bad customer service the tracking number of the second shipment is not valid PNL9920726309 they send in this shipment all the valuable items?????? is it a fake shipment Or what???
Tip for consumers: beeeeeeeeeeeeeeeeeeeee carefullAsk ad about MiniInTheBox
1 Questions & Answers
Classic Nice Clothes Type Buggy Bag Bracelet Stand Waterproof Multicolor fabric Jewelry Bags(1 Pc)(black) and another order of a Loving Heart Shaped Design Double 3.5 mm Jack Audio Cable 25cm i ordered them on the 22nd of nov and 24th nov 2014 so its only been 14 days so far... i paid around $25+NZD BUT i cant track them on the site so i tryed going to the company u say u used for shipping (SwissPost) yet they say they cant track it and the number is invalid i also tryed other sites miniinthebox listed and still nothing, you have already received payment and say it is shipped.i have never received an email about my packages being shipped or receiving payment or a tracking number either. will i get my packages?