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LoseTheBackPain Reviews Summary
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 17th among Back Pain sites.
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This is a total waste of money. I talked to customer service and was told if 2 didn't work, take a many as 8 or 9a day. REALLY? After ordering a6 month supply, I was booked this morning for more of them. Why after 30 days do they think I need more? Don't waste your money. Now to get my money back.
I tried to get a free bottle first but it instructed me to click on this click on that and it end up to 8 bottles. I didn't know I order that many so I called my credit cards to find out that was charged in my acct for 337.00, the next day I call lose in pain customer service they said that I can't cancel my order. It that mean I have to take that order. But I called my credit cards to close my acct. No more scam.
Hi Caroline, I'm sorry to hear you had that experience. We always make an effort to ship out orders as quickly as possible, so it's likely that the order had already departed our warehouse by the time you had called. It's unfortunate your order wasn't able to be canceled in time, but we always allow customers to return their orders within 90 days for a refund. Feel free to send your order to:
Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Once we receive your order we would refund it back to your original payment method (minus shipping). Hope this helps!
I never signed up for this product and they charge me monthly even though I have sent some back. They charged me for the ones I sent back too.
Hello Gurubandhu,
I would love to look into this issue. What is your first and last name or the email address for you so that I can find your account?
Thanks,
Steve HBI-Staff
I have been on Heal and Soothe for about 14 yrs. It took some loading to start feeling a difference. My knees haven't hurt in a long time. Had not taken it for a long time and had a few bottles still. My shoulder has been hurting for over a yr now. Got back on H&S yesterday. Loaded up and today my shoulder feels a lot better already. I will probably start reordering soon. I didn't have billing issues and they have reached out over the yrs and sent me extra bottles. I have no complaints.
Hello Townsend,
Thank you for your feedback on the Heal-n-Soothe! We are so glad that our product has been so effective for you and so many others like you! If you're interested, we would love to hear more about your story. Share your experience with us by clicking on the following link: https://losethebackpain.com/my-testimonial/
Thanks,
HBI Admin
I used the product during the free trial and did not find it helped at all. November 1,2022, I cancelled and was assured that my credit card would not be charged any more. Looking through my (almost) yearend credit card statement, I discovered I had been charged ongoing $16.03/month. I called them and they told me that I had omitted specifying that I wanted the 'newsletter' cancelled, not just the supplement. I said that is so sneaky, who would want a newsletter for a product that didn't work for them? It shows right on my online account that I cancelled Nov 2022 and now had now active subscriptions. Why am I being charged? I had been told I would NOT be charged any further. The woman said again I must have misunderstood. I got sucked in big time. I hope no one else does. This was a huge waste of time and money.
Hello Nancy,
I would love to look into this issue. What is your first and last name or the email address for you so that I can find your account?
Thanks,
Steve HBI-Staff
The recommended dosage is 3 capsules up to 3 times per day. That means you could use a whole bottle in 1-2 days! $70 per day?!
Hello William!
Let me clear up this bit of confusion for you. Each bottle of Heal-n-Soothe comes with 90 capsules. The maintenance dose is 3 capsules once a day 30 minutes before or an hour after a meal. Therefore, one bottle would last one month. We suggest taking up to 3 capsules 3 times per day 30 minutes before or an hour after a meal for the first two weeks or so of taking the Heal-n-Soothe as a loading dose to help boost the relieving effects. This is recommended but not required. Doing so would mean that one bottle would last 10 days. If you have any other questions regarding dosage or how to increase Heal-n-Soothe's effectiveness, please call customer service at (800)-216-4908.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
This product has not made any difference for the first month talking it. I can't afford to throw my hard earned money away with no results to back up the product. If anything, my appetite increased. Not what I was hoping for. May work for others.
Hello Linda,
There are a few things that you can do to increase Heal-n-Soothe's effectiveness:
1. Try doing the loading dose - 3 capsules 3 times a day with a glass of water at least 30 minutes before or at least an hour after a meal for 2 weeks.
2. Avoid or eliminate inflammatory foods from your diet.
3. Doing some amount of physical exercise to boost blood flow.
4. Make sure that you're taking the Heal-n-Soothe on an empty stomach with a glass of water. If not, it will not work correctly.
If you have any other questions about how to boost Heal-n-Soothe's effectiveness please call customer service at (800)-216-4908.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Hi. My name is Kate, Earlier in June I ordered a free sample of your tablets plus clicked to purchase a bottle at $39. To date ( 25th June) I have not been issued an invoice,, nor any information about any purchase. However, on 12th June, $151-59 was taken from my bank account. One of the 19 email adverts that have been sent to me since placing my order stated that the free sample bottle was not available... So Why And For What reason has $151-59 charged and taken from me. I do expect a reply and refund...thankyou
Hi Kate,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I been charged for something is concealed I can't Have My Money Back for the price agot this "Thank you for contacting the Healthy Back Institute. Sorry for the trouble this may have caused you. As per your request, we have cancelled your smartship subscription for Super Joint Support associated with *******@gmx.com. Your cancellation is effective on June 21,2023. Rest assured that you will no longer be billed for this subscription, nor receive any further shipments from here onwards.
In behalf of The Healthy Back Institute, thank you for trying our product!"
Hi Kemo,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I called customer service when I noticed I was being charged for subscription that I had not ordered. I signed up for a trial offer one bottle only. Apparently they continue to send you bottles and will charge you if you don't call to let them know you are not interested in their subscription program. Trial offer is just a catch.
When I called the service representative I spoke with said "it's your lucky day!" claiming she was able to cancel the subscription I never approved of, and stated I wouldn't be charged. A week later I recieved another bottle in the mail. I looked at my bank statement to see if they had charged me. Sure enough they did! I had to call their customer service department, spoke with a woman named Devin. Devin was not very understanding of my concerns on why I am being charged for a product that I did not agree to continue to pay for, and my frustrations of not having this subscription cancelled from the original call to customer service. Instead, this woman hung up on me! Can you believe it?!
I never write reviews but this was incredibly disrespectful of her, and the fact that this company weasels money from potential customers is unacceptable. If this product was everything they claim it is, they wouldn't need to go about their business this way.
After this experience I cannot recommend this company.
Lets see if they actually cancel and refund the charges... To be continued
Y. Almada
Yvonne,
We are sorry to hear about your experience. We see that on October 14,2022, you took advantage of our free trial offer. To do this, you must agree to the terms and conditions explaining that the free trial will auto-enroll you in our smart ship subscription program. The terms state, if you like the product, do nothing, and we will automatically ship you a bottle every 30 days for a discounted price. You are not obligated and may cancel anytime by contacting us or logging in to your account on our website.
We have reviewed the logs to better understand what happened with the cancelation. When you contacted us on 2/12/2023 to cancel, the most recent shipment did not show it had shipped, so the first agent believed canceling would avoid further shipments or charges.
However, it was already processed in our subscription system and the transaction was still pending so this is simply an error of timing. The first rep did not intend to mislead you by saying the sub was canceled and no further orders would have shipped.
The second rep you spoke to on 2/21/2023 processed the refund for the last order, and your credit card bank should have those funds returned within 7 to 10 business days.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered a trial bottle, the pills did not make any difference for me (although I appreciate they may work for others). I did not sign up for a prescription and when emailed to ask if I did want to sign up, I did not.
It turns out a subscription was created on my account and 3 monthly charges have been taken, totalling more than £150 which have made my bank account go overdrawn and which I cannot afford. The charges were basing an account I do not use so I did not spot it. How can that be allowed to happen? It is a disgrace and I am now in difficulty with my bank and this has caused me significant stress.
Hi Louise,
Thank you for reaching out to us via Site Jabber. Based on what you have posted, it sounds like you took advantage of our free trial offer.
The terms and conditions explain and include our Smart Ship savings plan with a trial period. These terms explained that at the end of the trial period, we will automatically send a new bottle every 30 days for the price of $59.95 plus shipping.
If you like the product, do nothing, and If you are not satisfied, cancel your subscription by contacting us within the trial period. You can contact us via phone or email or even log into your account and cancel your subscription. (Please note that you cannot order the product for the shipping and handling only price without agreeing to these terms.)
To help us assist you, we need you to contact us with more information so we can locate your account.
Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I tried to contact them on several of their email addresses but to no avail.I get the message "not inthat domaim"
Hi James,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can locate your account and advise you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Every body is different... something that my friend loves and works for her may not do anything for me. So please keep this in mind. I ordered the Heal n soothe for achy joints in my hands. I also received the book and other info which I shared with someone who has RA. She found the book helpful. The heal n soothe capsules did nothing for me. I took them as advised for a full bottle with no difference whatsoever and even started a 2nd bottle. I asked for a refund and it was given without too much trouble. Please note that you have to pay return shipping which can be pricey and make a return not worth it. In this case, they let me keep the second bottle and issued a full refund.
Sandra,
We would like to help, unfortunately, we can not confirm your identity, from the information you have given us on this web site.
If you can please reply with your order number here or alternatively please email me directly about this matter so we can further review your concerns with you. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I ordered from lose the back pain 3 times, we live in the U. K. & the shipping was about £16 the first 2 times & was delivered direct to our door. The 3rd time I ordered I called the company and their representative told me if I order in bulk it would work out cheaper. Not so, they sent my shipment to Germany & customs charged me over £200. I have complained to Lose the Back Pain (Heal & Soothe) and tried to get some compensation for giving me the wrong advice and they deny the shipment was sent to Germany even with photographic proof. Customer service are robots they don't care about customers that's for sure. You can buy all the ingredients separate and put together yourself! A lot less expensive. Worse company I have Ever Bought From! No Customer Service, send out robot messages after they get your credit card details, Beware, so sad
Teresa,
We would like to help, unfortunately, we can not confirm your identity, from the information you have given us on this web site.
If you can please reply with your order number here or alternatively please email me directly about this matter so we can further review your concerns with you. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Yes, these products helped me, but the problem is that they turn out to be too expensive, in addition to the fact that the shipment takes a little longer than expected. And I can't afford to spend a lot of money all the time, despite the help.
Arthur,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com so that we can locate your account, in order to advise you.
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I can't say enough about how happy I am I found heal n soothe! I was told I needed surgery for a "stress fracture" after a half marathon race! I have chronic shoulder and neck pain from 30 years as a dental hygienist! I was desperately looking for pain relief as the ibuprofen didn't work anymore. I'm so happy "the algorithms" were working! I've been a HAPPY PAIN FREE woman since I started taking heal n soothe in 2018 and I WON'T go a day without it! I tried that once…no actually twice, I stopped talking the supplement to "see" if it really works…IT DOES! Oh the pain came back! I'm such a believer I buy in bulk for the best pricing…Please don't stop making heal n soothe!
Tamara,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We do appreciate you taking the time to share your feedback with us. This is so wonderful to hear! We are happy to hear how our products have helped you.
Thank You for being a valued customer.
If you have any customer service needs with us please use this form:-
https://losethebackpain.com/contact-form/
Steve, Director of Client Services
The Healthy Back Institute
The "money back guarantee" is a hook and not true. The pills are quite expensive, even with their discounts. You have to take many pills a day, increasing from two twice a day to 12 twice a day in the "loading" period. The introductory bottles, therefore, disappear quickly. You have to order a new bottle to keep up the regimen but as I finally decided it wasn't working as I wanted and was just too expensive to continue, I called to cancel my subscription. Of course, only the introductory bottles were returnable, not the additional one I had to order to continue the regimen. And you have to return the original bottles and any new orders must be unopened! How do you find out if it works if you run out of pills before you finish the "loading" period? So! It's expensive, results for pain relief were moderate, and their guarantee is empty. Why would I pay so much for pills when I can get the same relief from prescription medicine through my insurance for almost nothing? Save yourself the time, effort, and money.
Pamela,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I have nothing negative to say about this company. I bought as a skeptic. But wow the mobility and pain results are unbelievable. I am back out moving around and doing things I haven't done in a long time. I am grateful to not to have to use pharmaceutical products.
Isabel,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) This is great to hear! We appreciate you taking the time to share your feedback with us.
Thank You for being a valued customer. If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Steve, Director of Client Services
The Healthy Back Institute
I have rheumatoid arthritis and take prescription medication for the pain... my husband ordered the heal and soothe for me to try, literally the first day I noticed quite a difference. The next day, I experimented with not taking my prescription just to see if i still felt good and to my shock, I did! I would rather spend $30 on a natural product than $15 on medication that's damaging your liver!
Robin,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), that is great news I glad you are feeling better. When this type of reaction happens we know that our customers are simply deficient in these very enzymes and continued supplementation is suggested.
If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Steve, Director of Client Services
I signed up for the trial offer, and 10 days later when the bottle arrived we read the information that comes with the order and determined that this product would interfere with my wife's medications. We immediately called to cancel future orders and were sent to a dead phone line. This was a red flag that this might be a scam. We immediately changed our credit card number, but two weeks later we received another bottle, and found out that this company charged me for the second bottle on the same day that I purchased the first---thus I was charged for the second bottle. After several e-mails and no results, I called the customer service line and the lady said all I have to do is write "return to sender" on he package, and the subscription money would be credited to my account upon receipt. This was weeks ago and still no money has been returned.
David,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Unfortunately, we can not confirm your identity from the information you have given us on this web site so, Please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
Https :// losethebackpain. com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
From the business
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciatica. Press play below and see how we can help you. Get your FREE Copy of The 7 Day Back Pain Cure...
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Hi Dale! We often encourage customers to take more Heal-n-Soothe if they are not experiencing results because it increases enzyme activity which leads to pain relief. We understand if you may find that inconvenient or unsuitable for your needs. Also, for customers that have larger orders with multiple bottles, we offer the option to delay your subscription so that we do not send you more bottles until you've used the ones that you currently have. If this interests you, please reach out to us so that we can assist you:
https://losethebackpain.com/contact-us/
If not, we also do offer return instructions so you may send back unopened bottles for a refund, those can be found on the same page. I hope this helps!