I've had no problems with the site. My husband tried the Heal n Soothe free trial and now he can't live without it to relieve his back pain. I opted for the discounted rate for auto-reorder, and I've adjusted the delivery schedule three times - no problems, they answered calls and emails pretty quickly.
I gave it 4 stars so you'd possibly believe this is a legitimate review; plus I rarely give out 5 stars - that comes with freebies and special discount deals for repeat customers.