(I am really not into buying loads of makeup and beauty products, but this box lets me get the girly side of me out.) (in 4 reviews)
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What can I say that I got every product I paid for and I paid for a few that I did not want. Customer service is impossible and more like customer handling. I loved the products and the prices but it is not worth being taken for. My CS rep told me we had discussed something after no reply for five days and then doing the opposite of what I asked. If you do not have funds available at the time for the box in your shopping fund, they will keep running it until it goes through although your window to order/edit/skip a month is about 3 days. Shady shady shady. I cancelled my membership with sadness over the loss of products and gave them every chance to make it right. And then they tried to send another box before they refunded me. I had to escalate to get the refund that I havent gotten yet and escalate again to skip the box this month. Then I just cancelled. Use a prepaid card if you really need the awesome polish.
I like the quality of their nail polish. Didn't chip or lose shine for a week. You can customize your box or swap items, which is a plus. They have discontinued the option of skipping a box. You get that option only after getting 10 boxes in a row or something.
Unfortunately, 2-3 new nail polish a month is way too much for me. They have hardly any other beauty products, the ones they have are not very enticing, so I had to cancel. The cancellation process went pretty smoothly for me.
I love Julep so much! I'm a busy mom who doesn't have a lot of time to fuss over manicures, so the fact that these polishes STAY ON, CHIP FREE is great!!! The website/style quiz is so easy and I feel like they always send me polishes I like. I've never had a problem, and will continue with my subscription.
Tip for consumers: The Rock Star hand cream is so great.Ask Cynthia about Julep
Julep SUCKS. Seriously.
Subscribed to get my first box free and that was all fine and dandy until I tried to cancel.
Called, canceled, got no confirmation email.
Called, hold, voicemail.
Called, hold, voicemail.
Didn't get ahold of someone for weeks, and when I finally did, they canceled and I STILL never got a confirmation email.
Long story short, I had to have my credit card company put a stop payment request for all charges coming from them and they FINALLY canceled my subscription.
The nail polish isn't even that nice either. And the stupid eyeliner smudges like nobody's business.
The first time you use the site, you can get a trial version for 4.99 (free+shipping.)
Use code FREEBOX.
I like that you can answer questions about your preferences and the selection is somewhat personalized, however, you may get a shipment of things you do not want or need.
In one box, I received two small nail polish colors, a nail buff that is about 1 x 2inches and a cuticle serum. meh. If I were to go to the store, I would have bought one of the polishes.
If you like a lot of extra items and want a shipment to come monthly, this is the site for you. If you don't like a lot of clutter and want to pick items based on what you would use, you may want to avoid this service.
The customer service line receives 5 stars. Quick answer, very friendly and easy to use prompts.
I have been a Maven for over 2 years now and I LOVE my Maven box! I have heard some complaints in the past, but I've personally never had a problem with them. I love the polish and for $20 a month, it's a great deal considering the polishes are $15 each! I love the beauty products that come along with each box. It's an absolute great deal and I highly recommend this subscription! You can always skip that month if nothing seems to suite you. There was 1 month that we had some "funky brushes" in the polish and they had quite a few people complain. About a week later I received 2 new bottle tops with a note saying they don't know what happened but they acknowledged the mistake and replaced them for me! I also had one bottle broken and they sent me a new bottle within a couple of days. To me, that's not a big deal considering how many beauty products I buy in the mail. They do a great job in packaging and the box always gets to me super fast and I love the whole process! Love being a Maven!!
What I like about julep is the surprise I get every month and the colors really are very unique and always fashionable. The discounts are great and it makes a great gift for friends living far away. Here is what I do not like-- I do not like how you cannot sign up for just month to month :(
Wonderful product! Great customer service--quick to respond fully and friendly. Affordable! Ability to buy one at a time, subscribe and buy automatically monthly, skip a month, change "styles" which gives you a different option of items included in your monthly box.
I have loved every box I've gotten so far!
(I am really not into buying loads of makeup and beauty products, but this box lets me get the girly side of me out.)
Good Service! Very nice people, although i was disappointed in the previous box. I loved the nail polishes but disappointed in the DD Cream( BB CREAM). It didn't match my skin, doesn't give any coverage, makes my skin feel sticky also the container was only half full. Love the packaging though.
Julep had me at "nail polish maven". Seriously though. Julep is a great service and as a maven I get all sorts of deals on beauty products, and I get bonuses for referring my friends. I guess the only problem with all these beauty subscription services is that you get stuff every month and sometimes I feel obligated (or lazy!) to keep things I might not buy otherwise so maybe I spend more money. But I still love Julep anyhow.
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