Julep

Couldn't log in. Didn't get my order. Had to chat with customer service, which was ok. Finally, got into my account and saw my order was not shipped. The person on chat could not cancel an unshipped order and could not give me a date it would be shipped. I ended up blocking them in email and will consider that I may or may not ever get my order.

I placed an order for amount 200.00 worth of make - up with the understanding it would be shipped out ASAP since I paid for express. It now has been 10 business days and still no word on my order other than it's being processed. They claim 3-5 business days... Yeah, right. I could go to Ultra or another shop and get the same items by another company without the bs this company is handling out.

I like the quality of their nail polish. Didn't chip or lose shine for a week. You can customize your box or swap items, which is a plus. They have discontinued the option of skipping a box. You get that option only after getting 10 boxes in a row or something.
Unfortunately, 2-3 new nail polish a month is way too much for me. They have hardly any other beauty products, the ones they have are not very enticing, so I had to cancel. The cancellation process went pretty smoothly for me.

I have placed numerous orders from this Company many times. Although they are an American Company, they ship FREE to Canada on all orders $10.00 plus. They always have a special deal for your first order. They offer many sales throughout each month. I always receive my orders promptly and have never had an error in any order I've placed. All products have arrived as shown on their website. Take a chance. It is well worth your while. I have tried most of their products. This is definitely a website that is of interest to the female population.

What can I say that I got every product I paid for and I paid for a few that I did not want. Customer service is impossible and more like customer handling. I loved the products and the prices but it is not worth being taken for. My CS rep told me we had discussed something after no reply for five days and then doing the opposite of what I asked. If you do not have funds available at the time for the box in your shopping fund, they will keep running it until it goes through although your window to order/edit/skip a month is about 3 days. Shady shady shady. I cancelled my membership with sadness over the loss of products and gave them every chance to make it right. And then they tried to send another box before they refunded me. I had to escalate to get the refund that I havent gotten yet and escalate again to skip the box this month. Then I just cancelled. Use a prepaid card if you really need the awesome polish.

I placed an order on cyber monday - it has been in process for 9 days. I emailed to ask when it would be received and if not by Christmas I would want to cancel. The person that responed never gave me a timeframe or status - sent me a return form. I emailed back that I only wanted to return if not rec'd by Christmas. Someone nicely replied that they would send tracking once shipped. A couple of hours later the first person who was so rude cancelled my order. Worst customer service ever! They billed me on 12/3 and now tell me to wait 10 days for a refund? Worst company ever - will be out of business soon.

Ordered something. Never received it. Contacted customer service. You only receive a grammatically incorrect computerized response. There is no live person to help. Had to dispute charge with credit card company. DO NOT ORDER FROM THIS COMPANY!

Julep SUCKS. Seriously.
Subscribed to get my first box free and that was all fine and dandy until I tried to cancel.
Called, canceled, got no confirmation email.
Called, hold, voicemail.
Called, hold, voicemail.
Didn't get ahold of someone for weeks, and when I finally did, they canceled and I STILL never got a confirmation email.
Long story short, I had to have my credit card company put a stop payment request for all charges coming from them and they FINALLY canceled my subscription.

The nail polish isn't even that nice either. And the stupid eyeliner smudges like nobody's business.

I love Julep so much! I'm a busy mom who doesn't have a lot of time to fuss over manicures, so the fact that these polishes STAY ON, CHIP FREE is great! The website/style quiz is so easy and I feel like they always send me polishes I like. I've never had a problem, and will continue with my subscription.

I placed an order online and it arrived today. I was billed for my full order. Two items are missing from my packing slip and my shipment, however they show on my online purchase order on their website. I noticed the items that are missing are no longer in stock. I'd specifically placed this order in the first place FOR THOSE ITEMS and had added a few others, the items that did arrive, just to reach the free shipping threshold. Normally when an order is placed the stock should show accurately whether it's available or not. If for some reason their inventory was way off, then they should at least reach out to the customer to let them know that said items are out of stock and refund the difference to the original method of payment. I run a business myself - very similar in process - and I have the system set to show accurate inventory and errors are never made. If for some reason an error occurs which has not happened thus far, my system would automatically refund the difference and alert the buyer of the situation in advance. The LAST thing I'd ever do is just bill someone for something I'm not shipping and then just "wait and see" if said customer notices. I also notice that the negative reviews on Julep here tend to be billing related as well. Perhaps Julep may take notice and make the three clicks within the site's platform that it would take in order to put these in place to avoid further inventory and billing issues.

I ordered a kit of eye shadows and received only one color. False advertising, do not trust. I agree with the other poor reviews and will not purchase from this company again.

I placed my first order with Julep last Wednesday. Today is Monday and still hasn't shipped. I wish I had not ordered from them, and never will again.

Absolutely loved the product and especially the smoky taupe shimmer colour but very disappointed that you have to sharpen after every use which is making it very expensive to use unfortunately