JewelMintReviews 91

I wish there were negative stars for reviewing jewelmint! What a scam!

I called them to cancel my "membership". After being on hold for 10 minutes, I was automatically cut off because they were busy with other callers, I called back and was on auto hold again. I finally did get a live person. The customer service I received was good. I was ultimately refunded for two months of charges, which I was very happy about.

I do believe they are being deceptive in charging accounts automatically. I re-looked at their description of how they work. It is worded in a way that doesn't exactly spell out what they do. I feel that if they are afraid to make it crystal clear, then they are knowingly trying to deceive people. If you don't have anything to hide, you don' need clever wording to generate business.

I say, shame on you, jewelmint, shoemint, and all other entities,

Buyer beware!

If you sign up on, or join, Jewelmint, you will be charged $29.99 each and every month thereafter unless you go into the site between the 1st and the 5th of EACH month to state that you do not want their services (or to pay the $29.99) that month. Declining their services/billings for one month does NOT opt you our of next month's bill. You will be charged another $29.99 for the next month, unless you take time out of your busy schedule to decline the charge before the 5th of the following month. The $29.99 "credit" that you receive for this month's use of the site (whether or not you access the site) expires after a short time. This is an extremely poor business practice. It is designed to take one penny less than $30 from you each and every month, hopefully without your noticing it. That amounts to $359.88 thrown away dollars each year! DO NOT USE JEWEL MINT!

I have nothing but good things to say about Jewelmint. I have bought at least a dozen, maybe more, pieces. There was only one I have had to return (only because the bracelet didn't fit my wrist). I called customer service, told her my issue and she said no problem. She even emailed me a Postage Paid address label. I mostly buy rings from them, and I get so many compliments whenever I wear a new one. It's definitely not a scam. The monthly $29.99 thing I get. Sometimes I don't find anything i want for that month so I simply set my alarm on my phone to go off on the 1st of the month to remind me to skip the month so they won't bill me. Never a problem. I don't know what all the complaints are about...

I forgot to skip the month, so I called hoping that they would understand I couldn't afford it this month and do something about it. I talked to this guy and he said nothing could be done and deactivated my account. Then I called back to make sure there was nothing they could do and I spoke to this girl which said, that she can do a courtesy refund for one of my accounts. She told me to hold because she was trying to figure things out. Then I get transferred to the really rude guy that helped me the first time. He starts telling me that it was a misunderstanding what I had been told from the girl, he wouldn't even let me talk which was really annoying. I told him I would use up my credits and will never shop from them again and he seemed happy about that.

OMG... I had no idea these pieces of tin were going to arrive at my door in boxes, prettier than the "jewels" themselves. I bought a few " pieces" before the first train wreck of rust arrived. So... I cancelled. Huh. Only to be greeted in half an hour with more "come hither" emails, peddling this trash. I replied threatening the BBB ( they also charged me DOUBLE for a piece listed at their famous "29.99") and got no response... other than MORE soliciting email. This is beyond nerve, it is pathological.

HORRIBLE SCAM! Stay away, or if you are already a victim, file a report with the BBB! They scam you into signing up for a $29.99 fee each month by burying it in a lengthy "Terms & Conditions" section. Then, when you call, it takes forever to get through, the customer service reps are rude, and they try to tell you that you have a " "credit" to shop on their site, when in reality, all they have done is steal $29.99 from you and placed it in your account on their website. SCAM ARTISTS!

I also was charged the 29.99 repeatedly for the "bubblegum machine jewelry", I wore my necklace once and it turned not to mention the flimsy chain, my 7 year old could've made a better necklace. Then when I call to complain I am reassured that it is taken care of no more charges blah blah blah just use my last credit, fine, well when you use the credit it reactivates your account which was my concern, but he reassured me that it wouldn't happen... YEA RIGHT, so the "Credit" was used and then I was also charged for the item that was supposed to be a credit, then I look at my bank stmt and low and behold another 2 months of charges. TOTAL SCAM DO NOT BUY FROM THESE PEOPLE, you will get better jewelry from the rack at Wal-Mart. FURIOUS!

Like everyone else, I was unknowingly signed up to be charged every month. I disputed the charges in the beginning of May. They continued to charge me for June and in July they told me they deactivated the auto billing AFTER they had already charged me again. What a scam. I've asked for a full refund TO MY CREDIT CARD, not a credit to jewelmint. If they don't respond in a few days and provide the refund I am calling my credit card company.

I was completely taken by surprise when i started getting charged a subscription of $29.99 every month without any awareness or approval. I made 2 purchases and they automatically enrolled me in the subscription. When I called and asked where exactly I was informed about the subscription, I was told in the shopping cart below all of the billing and shipping information after the "purchase" button. Absolutely ridiculous and deceitful. After I called and complained with reluctance they said they would refund my money and they seemed excited to say that I'm no longer a member and that my credit card would be blocked. I couldn't believe the nerve. What a scam. I'm glad to know the truth and to be free of this shady business. I will inform all of the friends to whom I recommended the site.