website thubmnail of JewelMint

JewelMint

How would you rate JewelMint?
grey star
grey star
grey star
grey star
grey star
California
1 review
1 helpful vote
Follow Christina B.
Unfollow Christina B.
Send Message
Share Review
Report Review

OMG...
July 18, 2013

OMG... I had no idea these pieces of tin were going to arrive at my door in boxes, prettier than the "jewels" themselves. I bought a few " pieces" before the first train wreck of rust arrived. So... I cancelled. Huh. Only to be greeted in half an hour with more "come hither" emails, peddling this trash. I replied threatening the BBB ( they also charged me DOUBLE for a piece listed at their famous "29.99") and got no response... other than MORE soliciting email. This is beyond nerve, it is pathological.

Date of experience: July 18, 2013
Wisconsin
1 review
2 helpful votes
Follow Cheri J.
Unfollow Cheri J.
Send Message
Share Review
Report Review

What a ripoff I bought something from their site and ended up enrolled in some club.

They absolutely will not refund your money for their bogus "club"

Date of experience: September 26, 2014
Kansas
1 review
0 helpful votes
Follow Val S.
Unfollow Val S.
Send Message
Share Review
Report Review

The pieces I ordered are not impressive. They hooked me in with "buy one get one" for a first purchase. I've seen better at the Dollar General Store for cheap costume jewelry. I would be furious to have paid the $30 they would have charged me with their hook-in deal. I will not be ordering from JewelMint again. They are making a mint from substandard jewelry that looks it.

Date of experience: October 4, 2012
Georgia
1 review
2 helpful votes
Follow B T.
Unfollow B T.
Send Message
Share Review
Report Review

I have had a similar experience to other commenters. I thought I was buying one piece of jewelry (and I do check these things carefully), but it turns out they have been charging my card $29.99 for the past 2 months. I have sent them an email and am waiting on their response. Shady.

Date of experience: October 7, 2011
New Jersey
1 review
0 helpful votes
Follow W Z.
Unfollow W Z.
Send Message
Share Review
Report Review

This site is a scam. Big "Sign up for free" on front page but ended up charging me monthly fee after one purchase. I was not informed that it was a membership program, I was NOT informed by email or mail each time they charge me, until I saw that I have membership credit... Luckily I have an awesome credit card company that disputed charges. This is a dishonest business and unethical conduct. BEWARE!

Date of experience: May 27, 2013
New York
1 review
0 helpful votes
Follow C H.
Unfollow C H.
Send Message
Share Review
Report Review

When I signed up for jeering it clearly stated their membership of $29.99 a month unless you skipped by the fifth of the month. I see other reviews stating differently, I don't see how as in the shopping cart stages it was included three places. I guess people do not read. They have just dropped the subscription price so even better. I have several pieces that get noticed. Nothing wrong in that.

Date of experience: November 23, 2014
Virginia
1 review
1 helpful vote
Follow Jennifer D.
Unfollow Jennifer D.
Send Message
Share Review
Report Review

I was excited to join Jewelmint after reading about it in Lucky magazine. I think that there *is* a big hole in the market for nice, affordable, costume jewelry. But it baffles me as to why so many women are giving this site great reviews. The first pieces I ordered took almost three weeks to arrive. When I emailed customer service they said something about the warehouse being backed up. And when I finally received them (the trinity rings) were such poor quality for 30 bucks. They really looked like they'd come out of a CrackerJack box. I sent them back but never got a refund. When I contacted customer service they blamed the warehouse again. My second item, a bracelet, was better. But my third item, a pair of earrings, broke before I even wore them. Jewelmint gave me a credit for all of my troubles, but it's just not worth it. In my opinion the quality is poor, the selection is weird (not great designs) and the service is super slow.

Date of experience: February 2, 2011
Illinois
1 review
2 helpful votes
Follow Christina F.
Unfollow Christina F.
Send Message
Share Review
Report Review

I have nothing but good things to say about Jewelmint. I have bought at least a dozen, maybe more, pieces. There was only one I have had to return (only because the bracelet didn't fit my wrist). I called customer service, told her my issue and she said no problem. She even emailed me a Postage Paid address label. I mostly buy rings from them, and I get so many compliments whenever I wear a new one. It's definitely not a scam. The monthly $29.99 thing I get. Sometimes I don't find anything i want for that month so I simply set my alarm on my phone to go off on the 1st of the month to remind me to skip the month so they won't bill me. Never a problem. I don't know what all the complaints are about...

Date of experience: September 11, 2013
Guatemala
268 reviews
1800 helpful votes
Follow T N.
Unfollow T N.
Send Message
Share Review
Report Review

I love jewelry but I generally hate to shop. My sister told me about this website, started by Kate Bosworth and one of her 'stylist to the stars' friends (I know, it makes me laugh just to write that term). It's one of those membership sites where you pay $30 a month and can pick one piece of jewelry to be delivered to you. If you don't want something that month, you just say no thanks, and nothing gets charged. If you forget to choose, then the credit rolls over to the next month... there are stipulations that you need to read, of course. There's also a 'style profile' (another term that makes me laugh) that tells the website what you might like in your jewelry showroom. The website is new, worth checking out for the ladies. My sister received hers for the month and loves it.

Update - I tried this for a couple months, and as the other ladies have reported, the jewelry doesn't last long. It's like H&M for jewelry, so I can go to Francesca's Collections for that.

Date of experience: December 20, 2010
New York
1 review
3 helpful votes
Follow Annie F.
Unfollow Annie F.
Send Message
Share Review
Report Review

I agree with Ashley's comment above. I was so excited and thought the jewelry looked great online. I read somewhere that the pieces were much more valuable than the $29.99 price. Nope. Each piece looked & felt like it was $10 worth maybe. One of the pieces even fell off my necklace... the glue came undone. I am done with Jewelmint. The concept was great but the quality is terrible.

Date of experience: April 1, 2011
California
1 review
1 helpful vote
Follow Lauren P.
Unfollow Lauren P.
Send Message
Share Review
Report Review

I really wish I had done my research before signing-up with this site. I got a great deal on my new bracelet. I love the bracelet so far (I've only had it for about 2 weeks) and the order was processed quickly and it was packaged so nicely. However, like a lot of people, I thought I was just ordering a piece of jewelry. I knew that I was signing up for a "membership", but had no idea that I would be charged $29.99/month unless I "skipped" within the first 5 days of the month. Nowhere in the sign up information does it indicate that there is a monthly charge of any kind. In fact, in the confirmation email I received when I signed up it specifically says "free membership" at least twice. I'm hoping to be able to receive a refund for the $29.99 they charged me, but judging from what read here I'm not very hopeful.

Date of experience: January 8, 2012
California
1 review
1 helpful vote
Follow Jeff C.
Unfollow Jeff C.
Send Message
Share Review
Report Review

My girlfriend was eying some pieces on this site. I "signed up" (I know it's a site geared toward women, but I wanted to get it as a gift), took the quiz, trying my hardest to answer like my girlfriend would, and ordered 2 pieces.

The packaging was fantastic. Just amazing. I didn't even have to wrap it. The box came with a little not and the pieces were on display, inside. She loved it, and the only cost me $60.

She has since taken over the account I created to buy her gift.

Date of experience: April 4, 2011
Pennsylvania
2 reviews
1 helpful vote
Follow Pat S.
Unfollow Pat S.
Send Message
Share Review
Report Review

I wrote a review last year about the problem I had with being able to obtain a return mailing label from jewel mint. It finally was emailed to me and I was able to return the bracelet I had purchased. When a piece of jewelry is returned the money is not returned to you but held as a "credit." So then I had a $29.99 credit on my account. I checked periodically to see if there was anything I wanted. It took a while but I finally found a pair of earrings that were unusual enough to catch my eye. I ordered them, the credit was used and the site said it would take 3-4 weeks for the earrings to be mailed to me. I did get them much quicker than that and they are quite interesting and I know I'll enjoy wearing them.
The site has changed it's policy of charging a subscriber automatically if you don't cancel by the 5th of the month. I think there were so many complaints that the powers that be realized if they didn't do something they would lose many people. Not all the pieces are top quality. I have never ordered any of the surprise boxes... don't want to be surprised. So far I have been happy with what I've purchased but I doubt that I will order again unless something really fabulous turns up.
Customer service is so-so... having to wait 3-4 days to have a return label emailed to me is not acceptable so for that reason I gave jewel mint an OK rating... I think in this case of this website it should be "buyer beware." It's hard to tell what something looks like and if it will be good quality. I will say that some of the pieces are very unusual and that I like. But I doubt if I will be a customer in the future.

Date of experience: October 26, 2014
Indiana
1 review
1 helpful vote
Follow Jenny P.
Unfollow Jenny P.
Send Message
Share Review
Report Review

I never paid full price for their stuff (since I always used a code), so I was mostly happy with the quality. However, the shipping was extremely slow. They use a third party that delivers the packages to the post office. And several times the post office sent the package to several different states despite being in my hometown before it made it to my door.

I do think that they're over-priced, and this shouldn't be a membership site. This is geared towards young women who most likely won't read the fine print, and it's unethical to charge people for something they do not intend to buy.

Date of experience: December 28, 2011
Washington
1 review
0 helpful votes
Follow Karen B.
Unfollow Karen B.
Send Message
Share Review
Report Review

I did realize this was a membership, but I really wanted the Femme Fortune necklace. I ordered it and as soon as it arrived and then called and cancelled the membership.
Here is the funny thing. The necklace was assembled wrong. It's supposed to be double or single with a nifty looking clasp that looks nice when you have it single. The way it was assembled was wrong and the clasp did not look good. I do some beading and earring making so I had to get out my little pliers and fixed it. I did notice that the o-rings were pretty sturdy when I bent them to rearrange everything. But I feel bad for someone who got a defective one too and didn't know how to fix it. So yeah, not keen on this. Jewelry is ok. I'd rather go to Macy's and get something just as nice or better for a similar price and get to make sure it is nice in person.

Date of experience: October 16, 2012
California
10 reviews
23 helpful votes
Follow Jenn K.
Unfollow Jenn K.
Send Message
Share Review
Report Review

I have to admit that I am NOT good at picking out jewelry - or putting it together with clothes. Jewelry was always an afterthought, until I met Jewelmint.

I really like the variety of pieces, and the quality is generally good. They have a great customer service team, and they do rereleases of old pieces frequently. There is an active facebook group where you can get more styling tips etc. Plus, start with a groupon so you can test it out without having to commit to the monthly charge. I like it - and highly recommend it to my friends.

Date of experience: July 18, 2011
Illinois
1 review
2 helpful votes
Follow Christine L.
Unfollow Christine L.
Send Message
Share Review
Report Review

Buyer beware!
December 10, 2013

Buyer beware! I believe they were deceptive in getting me to sign up and charge the monthly fee. The site is confusing. They lure you in to buy the first product on special, not knowing you are now a "member" and charged a monthly fee of 29.99. It was difficult to cancel. Long hold times, coultn't get through on the phone. Finally got through online. It's an hour of my life I'll never get back.

Date of experience: December 10, 2013
Maine
1 review
1 helpful vote
Follow Lisa C.
Unfollow Lisa C.
Send Message
Share Review
Report Review

I got the December mystery bag recommended by LC Conrad and the jewelry in it was so cheap and gaudy looking! I would never wear it. I wrote to C/S and it took writing 3 times b4 anyone responded. Of course I can't return this cheap jewelry. I then ordered a ring before knowing the bad quality of this jewelry on 1/6 and still have yet to receive it. Again I have contacted c/s 3 times with no response. My advise do no order from this company unless you like cheap gaudy jewelry with bad customer service.

Date of experience: January 29, 2012
New Jersey
1 review
1 helpful vote
Follow Missy R.
Unfollow Missy R.
Send Message
Share Review
Report Review

This website is a total scam! BEWARE! If you make a purchase - any purchase - they save your credit card information, then BILL YOU once a month for $29.99! This gets you a "credit" for one piece of crappy jewelry minus shipping which you have to pay for yourself. I was STUNNED when my bank account dropped by $30 bucks, at Christmastime, and guess what? I never got the ring I ordered but was still charged.

Date of experience: December 12, 2011
Michigan
1 review
1 helpful vote
Follow Miriam R.
Unfollow Miriam R.
Send Message
Share Review
Report Review

Ridiculous!
July 10, 2012

Ridiculous! I also joined them, after getting a $25 gift card and thought I'd just get a cheap necklace, which I got in the mail (I actually really like it), but they do not really tell you about the monthly charge. It's actually in the fine print of their E-mails. I unsubscribed, today. I sure am hoping they will not charge me any more. I can not afford this.

Date of experience: July 10, 2012

Overview

JewelMint has a rating of 1.5 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JewelMint most frequently mention customer service, credit card and fine print. JewelMint ranks 344th among Fashion Jewelry sites.

service
4
value
4
shipping
3
returns
4
quality
4