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JewelMint

How would you rate JewelMint?
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Illinois
1 review
3 helpful votes
Follow Mike K.
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I, too, responded to a random email offer and ended up with a half-way decent necklace... and a "membership" I didn't know I had. Fast forward a few months, the site says I have $119.96 in "credits"... they're not "credits," that's just the amount you pulled off my credit card! LOL

I spoke to a customer rep & was told that I could not get a refund, but in the future I should be sure to opt out of my monthly payment by the 5th of each month.

Yea... avoid this shady set-up like the plague.

Date of experience: February 4, 2014
Washington
3 reviews
14 helpful votes
Follow Jane G.
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I like others responded to an online ad. I did make a purchase yesterday; and only after placing the order did I realize something was funny about this site. I immediately contacted through live chat a rep to take me off so I don't get billed every month. It was just a whim that I made the purchase. I'll be better able to give a review if/when my merchandise arrives.

Date of experience: March 14, 2014
Missouri
10 reviews
74 helpful votes
Follow Chris S.
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Jewelmint is an online jewelry store. So far, it's been of good quality at a fair price, and the customer service is pretty good. The down side? You have to pay a $30 fee every month, which you can use as credit, but if you don't buy from their "costume store", they charge you a fee.

Date of experience: December 25, 2013
Massachusetts
1 review
2 helpful votes
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Like so many others I had no idea I was being signed up for some sort of weird membership. I had an online coupon and bought a watch. It's a cheap watch but cute. Well then I keep seeing charges on my credit card. They emails that I got kept saying I had a "$29.99 Credit" to use that month. Um no they charged me $29.99 of my own money. I have called my credit card company and reached out to the company by email (they are not available by phone or chat at this hour.) I am livid and complained to the company that sent me the online offer.

Date of experience: January 9, 2014
New York
1 review
1 helpful vote
Follow M C.
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This is a scam
July 7, 2014

This is a scam. I have written to Glamour Magazine because I saw they had mentioned it in an article. JewelMint will deduct $29.99 / mo and claim you signed up as a member and are building up credit. It is not great jewelry. Any celeb backing it is crazy.

Date of experience: July 7, 2014
New York
1 review
0 helpful votes
Follow C J.
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I wish I read the reviews first before I got lure in to sign up for their site. No where does it say I was going to be bill monthly $29.99 after I purchase an item. It was not clearly stated or displayed anywhere. That's pretty sad if this is the only way the company can make money is by scamming the public.

Date of experience: March 3, 2014
Connecticut
1 review
0 helpful votes
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Initially I liked this website. The first piece I bought was a made to order gold and crystal piece and it is in great condition. However when receiving mystery boxes and other less expensive pieces everything was very cheaply made, gaudy, and just plain ugly. Additionally, when using the site to buy a pair of shoes- not sure why there were shoes on a jewelry website (no, I'm not mistaking it with shoemint)- they OVERSOLD the shoes and were not able to provide me with a pair because they sold more than they had. I have never had this happen before on any online shopping site and to be honest I was pretty unhappy with this. Yes they refunded me and then tried to keep me happy by giving me a $10 additional credit, but I canceled my membership anyways. Also having to skip every month is annoying. I'm not going back.

Date of experience: February 15, 2014
Indiana
1 review
1 helpful vote
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I wish I had read this site before I ordered from Jewelmint... what a $#*!ing scam. Lost 29.99 per month for 4 months before I realized what happened. I had to cancel my credit card so they could not charge me plus they had my email address wrong so I am unable to use my "credits". This will teach me to order online.

Date of experience: February 12, 2014
Georgia
1 review
0 helpful votes
Follow Corianda L.
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This site is shady!
February 7, 2014

This site is shady! They essentially trick you into signing up for a "membership" if you purchase something (one of those "shoulda read the fine print" situations) and then blame you for not noticing that it "was clearly indicated in several places on the site that it was a $30/mo membership". Well, jewelmint, I am a website designer - i design e-commerce websites, and I can tell you that if you have this many people complaining that you "scammed/tricked/ripped them off", then you have a serious design problem with how you're positioning your "service". It looked like a pretty straight forward e-commerce site when I purchased 2 necklaces... until I saw 2 additional charges for $60 on my bank statement. You either have the world's worst UX designer, or you're intentionally deceiving people in order to make more money. FIX IT.

Date of experience: February 7, 2014
Texas
1 review
1 helpful vote
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Scam
January 3, 2017

I had 3 months easily 4/5 of credit sitting in my account. I realized I hadn't gotten an email in a while so tried the site and completely gone. W my money. They just kept my credit I didn't use. Complete crap. Looking to see which card I used and attempting chargebacks. Thieves.

Date of experience: January 3, 2017
Michigan
2 reviews
0 helpful votes
Follow Tracy L.
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I decided to try one of their "mystery boxes" for $29.99 and after I made the purchase, realized I was now in it for a monthly commitment for $29.99 whether or not I made a purchase. I emailed and canceled my membership straight away and asked a verification email be sent to me and it was. I was still excited to get my box, but when it came I was very disappointed in the jewelry. I received 2 necklaces and 3 bracelets. None of them were remotely doable with my wardrobe, personality, or style. They are going to Goodwill and I am out $29.99, but I knew it was a risk.

Date of experience: January 17, 2014
Canada
1 review
0 helpful votes
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"Doesn't get any worse than this. Stay away!"

Yeah exactily. Their way of doing things is close to SCAM websites. You can't realize your going to get billed every month. Plus their customer service is a joke. Ie. A compilation of repeted pre-wrtten answers. It is bad.

Date of experience: March 10, 2014
Arizona
1 review
2 helpful votes
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I wish there were negative stars for reviewing jewelmint! What a scam!

I called them to cancel my "membership". After being on hold for 10 minutes, I was automatically cut off because they were busy with other callers, I called back and was on auto hold again. I finally did get a live person. The customer service I received was good. I was ultimately refunded for two months of charges, which I was very happy about.

I do believe they are being deceptive in charging accounts automatically. I re-looked at their description of how they work. It is worded in a way that doesn't exactly spell out what they do. I feel that if they are afraid to make it crystal clear, then they are knowingly trying to deceive people. If you don't have anything to hide, you don' need clever wording to generate business.

I say, shame on you, jewelmint, shoemint, and all other entities,

Buyer beware!

Date of experience: October 21, 2013
BeachMint-Support C. JewelMint Rep
over a year old

Hello Julie,

I apologize that you were not aware of our membership at the time of your first purchase. We do have several places on our website that explain our membership and we try to be as transparent as possible. If you ever wanted to read further into our membership it is explained in a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, our promotional emails as well as our FAQs, Terms of Service and How it works page. I am glad to hear that one of our customer care agents was able to assist you, but if you have any additional questions in the future, please feel free to contact us at 888-258-3339, customercare@jewelmint.com or live chat with us. Have a wonderful day!

Sincerely,
BeachMint Support

California
1 review
4 helpful votes
Follow Alice L.
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I would give this a zero if I could. This is an absolutely terrible company. Since signing up I have had nothing but problems, just like everybody else. This company considers their services a "membership" therefore they will not refund you even if you do not want any jewelry for the month after they have charged you. If you want to discontinue your membership or halt payments, there is no way to do so online, you must call in and wait for approximately 5-10 minutes to reach a customer service representative (if you're lucky enough to have someone answer the phone). In fact, their website saves your credit card information and continues charging you every month without any forewarning. I have also been charged several $1 fees without forewarning and for no apparent reason. On top of it all the quality of the jewelry is no where near the $29.99 price mark. I sincerely hope this operations is shut down before it takes any more money from unknowing customers.

Date of experience: October 16, 2011
New York
1 review
0 helpful votes
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Total Scam
June 13, 2013

Total Scam - responded to a promotion and bought a piece of jewelry. However, they began charging my credit card $29.99 a month without my knowledge. My husband had been paying the bills and he never told me about these charges because he thought I was purchasing from them. I ended up with 4 months of charges that I didn't want or know about - Avoid them at all costs!

Date of experience: June 11, 2013
Virginia
1 review
1 helpful vote
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I was excited to join Jewelmint after reading about it in Lucky magazine. I think that there *is* a big hole in the market for nice, affordable, costume jewelry. But it baffles me as to why so many women are giving this site great reviews. The first pieces I ordered took almost three weeks to arrive. When I emailed customer service they said something about the warehouse being backed up. And when I finally received them (the trinity rings) were such poor quality for 30 bucks. They really looked like they'd come out of a CrackerJack box. I sent them back but never got a refund. When I contacted customer service they blamed the warehouse again. My second item, a bracelet, was better. But my third item, a pair of earrings, broke before I even wore them. Jewelmint gave me a credit for all of my troubles, but it's just not worth it. In my opinion the quality is poor, the selection is weird (not great designs) and the service is super slow.

Date of experience: February 2, 2011
California
1 review
0 helpful votes
Follow Pam T.
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This site is a scam. No idea they would deduct from my bank account each month. Very difficult to cancel or even to opt out for the month. I think a class action lawsuit is in order. Also, quality of junk they sell is beyond poor. BEWARE.

Date of experience: May 11, 2013
New York
1 review
1 helpful vote
Follow J K.
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This site is fraudulent, as is any site with "mint" in the title (i. E. Shoemint, Stylemint). Started by Bergman, these sites take advantage of unsuspecting shoppers and share you EVERY month whether you purchase something or not, issuing you a "credit." Worse, they only give you 5 days of the month to "opt out" of being charged that month. I have never seen anything so fraudulent, and I'm sure it is just a matter of time until these sites are closed forever! Stay away. The greed and manipulation of these sites is sickening!

Date of experience: March 31, 2012
Costa Rica
1 review
1 helpful vote
Follow A K.
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I did sign in just to see the jewelry, but haven't provided my credit card info since I don't like the pieces they post. They look too cheap to be $30. I'd rather use that money to buy something that's a better quality. JM pieces look like Walmart with a high price tag. And the "style test" is rubbish, I could hardly find anything remotely likeable in the pieces they recommended according to my results. Very nice concept, but how disappointing!

Date of experience: January 18, 2012
Guatemala
268 reviews
1800 helpful votes
Follow T N.
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I love jewelry but I generally hate to shop. My sister told me about this website, started by Kate Bosworth and one of her 'stylist to the stars' friends (I know, it makes me laugh just to write that term). It's one of those membership sites where you pay $30 a month and can pick one piece of jewelry to be delivered to you. If you don't want something that month, you just say no thanks, and nothing gets charged. If you forget to choose, then the credit rolls over to the next month... there are stipulations that you need to read, of course. There's also a 'style profile' (another term that makes me laugh) that tells the website what you might like in your jewelry showroom. The website is new, worth checking out for the ladies. My sister received hers for the month and loves it.

Update - I tried this for a couple months, and as the other ladies have reported, the jewelry doesn't last long. It's like H&M for jewelry, so I can go to Francesca's Collections for that.

Date of experience: December 20, 2010

Overview

JewelMint has a rating of 1.5 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JewelMint most frequently mention customer service, credit card and fine print. JewelMint ranks 344th among Fashion Jewelry sites.

service
4
value
4
shipping
3
returns
4
quality
4