JenJenHouse

THE DRESS WAS HORRIBLY CHEAP AND NOTHING LIKE ON THE PICTURES. They changed the fabric for a cheaper one. The dress wasn't symmetrical and had many imperfections (dark spots, traces of the needle ON THE MAIN PART), the sewing was really bad. They force you to chose personalised measures, but the dress was awfully not adjusted. Then, they tell you to go spend extra money to adjust it again WHICH THEY SHOULD HAVE DONE SINCE WE PAID FOR IT. The customer service is really poor and doesnt care about your opinion or your comments. They force you to reorder again even if you say no multiples of times. The photoshop all their pictures to make the dresses look expensive and totally glamourous, but the real version is absolutely cheap and not worth the price. It looked like it was done by amateurs. My dress looked like a red carpet dress on the website, but was more like a Halloween costume in real. They force you to keep the dress and dont mind the mistakes done while sewing it, even if it prevents you from wearing it. PLEASE DONT TRUST THIS COMPANY AS IT IS A BIG SCAM. I TOTALLY SUGGEST YOU TO SHOP ELSEWHERE UNLESS YOU WANT TO SPENT SO MUCH MONEY FOR SOMETHING SO CHEAP AND NOT WORTH IT.

I received my bridesmaid dress and it stank of bait and all the threading was coming undone. When I contacted Jen Jen house all I was offered was the choice of either 30% discount on another dress or 25% refund for alteration costs. I have now had to tell my sister that I cant be a bridesmaid as a new dress wouldnt get to me in time for the wedding. So upset!

I ordered a sleeved dress with details in tulle and received a crumbled, carelessly layered mess that I will have to fit again using a tailor. The overall fit is all right (and it should be as it was custom made) is a bit too loose, but the sleeves are large enough for two sets of arms and are supposed to be tight. There was no option where I could give my arm measurements when ordering, which I'm very disappointed about. The support in the bodice is made using some sort of foam, which does not handle shipping well. It's creased and crumbled and I'm not sure how I'm supposed to correct that.

In its current state its completely unfit for wearing in public.

I will have to re-fit the tulle as it's carelessly sewn into place with fishing wire, and the sleeves will need a trimming due to previously stated problem (and I do not find this acceptable at all seeing as I paid extra to have it custom fit!).
I also found that the tulle is very see-through compared to the picture on their website, and nowhere did it state that I would have to pay almost 40% of the dress' value in extra taxes due to customs because it would be shipped from China!

Apart from the weird fitting it would have been an acceptable experience. The dress was here 10 days before time and the support in the bust is rather good. If JenJenHouse would be so kind as to post the missing information on their website in the future so that other costumers will have a more pleasant experience, I would be thankful.

If I had had to pay half the price I would have no complaints, but I've been shipped a dress that I have to finish myself! I won't be buying from this company again. I'd rather sew it myself.

We ordered ceramic favours for our daughters wedding from this company. They do not mention anywhere on their website that the purchaser has to pay the courier import duty in addition to the prices quoted online. Having paid the duty, we then received the parcel which can only be likened to the type of box you would buy crisps in in a supermarket. No additional protection was given inside to protect the CERAMIC contents.
Surprise Surprise, when we opened the box, over half of the units were smashed to pieces!
On contacting JenJen, they informed us that we could send the units back to them for inspection (photographs were supplied of the damage). Upon receipt, they would inspect the goods and credit up to 80% of our invoice price.
They also stressed that we had to send the units back to them through The Post Office and not by the courier method they had themselves used. The cost to do this would have been £128.00 which would NOT be refunded.
This company is working the system that once they have your money, they go out of their way to ensure that you do not get a refund irrespective of the circumstances.
The only recourse available is advise future prospective purchasers of what they are dealing with.
Do not be drawn in by the cheap prices as you get what you pay for! Shocking bad service!
I have only awarded JenJenHouse one star because that is the lowest rating available. It still feels far too much for them.

The dress I ordered fit ok, except for in the shoulders -- they were wide enough that I could wear my son's shoulder pads under the dress! The dress weighed a TON, was very uncomfortable to wear. The company was terrible to work with and would not let me return it. They advertise good customer service... not true! All they want is your money. If you don't like the dress or if it doesn't fit, well that's your problem. DON"T order from jenjenhouse.

It is a scam, a deceiving company with a punch of thieves do not order from them. I ordered a wedding dress, and paid the full amount of the cost of the dress + size customization + shipping. When the delivery man came to give me the package, he gave me a $50 invoice has to be paid in order to give me the dress. I asked him what this $50 for, he told me this is a custom fee and I have to pay this amount otherwise the dress will be sent back to the seller. I went on jenjenhouse's website, and found no customer service number to call. The only means of contact is to email them. When you email them, they send their response next day, so we waste almost 2 weeks of emailing each others back and forth in vain. In the last email, a new customer service representative other than the one I used to email each time emailed me. This new csr acted like she had no idea about my case, and kept repeating what the original csr and I already discussed. After that I sent her an email asking her to cancel the order so that I can buy the wedding dress from somewhere else; she didn't email me back. I didn't get any response, bought a new wedding dress in a very short period of time, had to travel 15 miles away to get their dress, which I was no longer in need to, and paid the custom fees.
So, all what I got from them:
1- Very bad, slow, ignorant and deceiving customer service system without even a phone number to call.
2- Additional charges that no one gave any idea about it from the beginning.
3- They missed up our ceremony, and had to buy another wedding dress.

I looked at 100's of dresses and decided to order A style at Jenjenhouse. I am a plus size woman and was a little concerned if they could really make this for me. I put in my measurements and sent off my payment and immediately I received communication regarding my order. They were very responsive to any questions and the price was incredible. My cousin was with me when I opened the package which was nicely packed and folded. I opened the package and WOW! The craftsmanship was impressive.

The website is extremely vague about returns andhttp://j.mp/jjen I havnt received a reply from the email I sent on the 2nd November

After htree positive experiences dealing with Jen Jen House I was disappointed when they supplied badly made shoes and then did not respond to my email.
One of the shoes had the strap half the length it should be making the pair of shoes useless.
I sent photos asking for help but none was forthcoming.
I have dealt with this company in the past and have found their dresses to be good but their accessories to be rubbish.

I will never buy from them again! Cheaply made dress and they do not allow you to return.

I only wish I had found this site before I ordered my dress from JenJenHouse! It took forever to get my dress, and once it was finally delivered, it was left at my front door. Apparently their policy is "No Signature Required". I don't live in the best neighborhood, and my dress went missing. I have been corresponding with JenJenHouse and UPS to get a refund. Both are unwilling to help! Horrible customer service!

I ordered a dress for my homecoming it came in the color i wanted and the material was fine (organza). The problem I did have though I ordered my normal dress size and i expected it to fit... and the dress literally fell off of me. I got it tailored and everything else was fine, though I was a little scared about the beading on it. The other problem I had was the amount of time it took to get to me, it took forever!

Jen Jen House is a total waste of time and money. I ordered a cocktail dress and paid extra to have it custom made. It was not made to my measurements, side seams were not even, it was too tight and the workmanship was terrible. Trying to get a resolve was next to impossible

I ordered a dress for a wedding from jenjen and it is amazing. The craftsmanship is excellent. I could not find a fault with the dress. I ordered it custom fit, it was perfect. The dress was made and here in Scotland in 14 days. I will certainly be buying from them again.

DO NOT ORDER FROM THIS WEBSITE! It is a scam. The dress I ordered did not fit and was made poorly! They refused to give me a refund. Buyer beware! This is a NO RETURN website. The clothing you order will not be what you expect! If there is any kind of a problem they will do NOTHING about it. This is a terrible place to order from. I only wish I would have read these responses before I ordered!

Dress delivered was not the dress pictured on web site (knock-off). Poor materials and poor workmanship. Company refused refund. Offered 15% credit to our account that was never posted. I am contesting charge through my credit card company. JenJen House knows customers have no options since they are located in China.

I made the big mistake of ordering 4 dresses the first time thinking they were cheap & beautiful as presented on their website. The dresses were cheap all right. They were poorly made not at all what they appeared online. Even though I ordered the same size on all 4 dresses, they were all different. None of them fit me. After going through a lot of hassle on the return (take a photo of the dresses) and because I ordered the hem to my size (though they were all long) they said I cannot return them. They instead offered only a very small fraction of my entire order which took a long time to process & the credit finally showed on my credit card. I am surprised by some of good reviews I read on JenJen because my experience with them is not good at all. Buyer beware because you might be in for a total disappointment when the goods arrive and good luck with the return.

In 2013 I ordered a wedding dress and three bridesmaid dresses after providing exact measurements. The order took some time because they came from China, but they arrived as promised and the workmanship was very good (phenomenal when you consider all four dresses cost less than $1,000 combined). I would not hesitate to use them again.

Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it.

Very bad workmanship, dress was nothing like the picture. Then again, what did I expect, it's made in China!

I would not even give them a star if I could get away with it. I ordered my wedding dress from this site. What a nightmare! What I received was a very poorly made version of the dress advertised on their website. Forget the fact that it is poor fabric quality and that it barely looks like what I ordered here are the major issues:

1) The lace bunches on my left hip like it was sewn improperly. So it looks like I have a huge lump on my hip
2) The wait sits very low on my natural waist rather higher as an empire waist should sit. I mean really it's bad.
3) The dress I ordered has buttons on the back and there are none on the one I received which is one of the main reasons I wanted "that dress". Silly me thinking I would get what I ordered.
4) The lace is poor quality - and in no way resembles the dress advertised.
5) The Sash (or Waist) bead work awful and looks nothing like the dress pictured on your website.
6) The dress advertised on the website shows two completely different types of lace (top different from the bottom) the dress I received is the same all over all over.
7) The Lace is frayed in several places on the sleeves and bodice.
8)The sewing is such poor quality. The back above the zipper does not line up with you zip it.
9)The lace is waded up with excess sticking out where the outer lace was sewn to the lining.

In spite of their Return Policy stating that "I can return the dress due to imperfections, poor quality or I am just not satisfied" they are refusing my return. I am now forced to purchase another dress and I guess throw this one in the trash. I am just livid.

I'm a professional classical singer and have used JenJen for several of my concert attire dresses. All I can tell you is that for me, who has to have custom dresses made due to size issues and being able to breathe easily for recitals, I LOVE JenJen! You cannot find the quality of workmanship anywhere in the malls, not even in high-end stores, for this price. I'm also over 40, so the fact that they have super elegant, yet current styles that aren't "pre-pubescent prom queen" or "beauty queen size 0" is a HUGE plus! They are perfect for my line of business!

The two dresses I got just this summer for a concert last week are perfect in everyway & I've received nothing but compliments on them. They fit perfectly, are well done (I grew up sewing & making my own dresses through high school), & a joy to wear.

You have to order at LEAST 2 months in advance of your date, so make sure you do so, but it would take me that long to go out & shop for a dress here locally. Make sure your measurements are correct & I don't think you'll have any problems.

I recommend them every chance I get!

My dress arrived quickly and this is about the best thing that they achieved.
This was a custom made size but the armholes were much too small and the shoulder straps were halfway down my arms. The beading is cheap and on a dark brown dress they have used white cotton.
When I complained I too was offered a small discount and told to take it to a local tailor. We went back and forward over the course of a week before I accepted a 40% discount.
I did this rather than send the dress back and they refuse the refund and I end up out of pocket completely.
So glad we did a single test dress first.
I would never buy from this site again.
We have had success with Light In The Box, but again the custom made sizes will have to be adjusted here but at least they can be worn.
Michelle