I am an old woman and I have very little computer knowledge. (in 113 reviews)
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ALL FAKE....SALE SALE SALE....PITCH UPGRADE,,PRODUCTS,,,BULL$#*! TECHNICANS,,,,ILLETRATE AND UNDERGRADUATE PEOPLE AT WORK.
When I upgraded my iPhone, I'd lost all my old contacts. I was desperate to fix up the problem, so I googled "Apple tech support" and I called what I THOUGHT was Apple tech support until I realized that it was actually iYogi. I explained the problem to them and I was told that in order for them to restore my old contacts to my new iPhone, I'd have to pay a one-time fee of $150 for a year's subscription with iYogi. Apparently this subscription involves regular maintenance of my computer (and any other devices in the household), as well as any support with problems with Apple products (iTunes, apps, iPad, etc). Initially, I only ever wanted their help with getting my old contacts back, and before I know it, I paid for a subscription that I CLEARLY DID NOT NEED!!! After giving them my details, I paid for the subscription and finally got my old contacts back. I have to say that the reps there were very well mannered and patient with me.
Fast forward a couple of months later. I get a call from an iYogi representative telling me that it's time for a maintenance update on my computer. I told them I don't need any maintenance because I have an anti-virus software installed. The rep convinced me that anti-virus does no good against a lagging computer, hackers or spyware. I told them AGAIN, that I am fine and don't need whatever they have to offer. The rep told me that as opposed to consulting with Apple themselves (the REAL Apple), Apple would charge me more money for each service than iYogi would charge me for 5 years of service. Which brings me to the rep's sales pitch:
I was told that I would have to buy an updated subscription from iYogi for $230 that's good for the next 5 years. The subscription includes any tech support with any Apple products and regular maintenance of however many computers I have in my household.
I told the rep that I have no money and frankly didn't need this service. I reiterated that I only ever needed them ONCE to restore my old contacts onto my new iPhone. The rep continued to convince me that I needed this service. I AGAIN told him that I have no money. So he LITERALLY asks me, "So when will you have the money?". I answered that I didn't know and we said our goodbyes with the rep wishing me "Good Karma".
Lesson learned: When you're in a bind and desperately need to call a support service, first CHECK TO SEE THAT WHO YOU WANT TO CALL IS INDEED WHO YOU ARE CALLING. I am now stuck with an iYogi subscription I wasted $150 on!! #feelingduped
They tried to tell me that a very simple printer problem (wrong printer cartridge) was a problem with my computer and that I had security issues on my computer. Then I dialed the true Epson printer website....the one I thought I had dialed in the first place....and they told me I had the wrong printer cartridge.
Your business practices are a scam. Any company that uses malware designed to misrepresent your affiliations is suspect. You duped me once, now I will proclaim it to the world. You are scam artist and probably are involved in illegal activities.
P.S update: iyogi Did finally respond to my concerns and agreed to refund. Seem remorseful about my experience. The potential for this company to be helpful is there if they would knock off questionable practices like posing as Affiliates to Apple, Dell, HP ect as exposed by various bloggers. In the end it was their repeated attempts to sale me additional software in order to provide
me with the service I had already paid for that did me in. When I see the refund in my account only then will good "karma " exist.
PS it"s now 9/3/15 and still no refund check.
Ps its" now 9/13 and stll no refund. initiated more complaints. Stay away from these people.....there is no good karma.
Sill no refund, (supposedly mailed 8/25/15) Reopened case with the BBB. Now seeking legal alternatives. This is a nightmare you don't want. Buy American! At least if something goes wrong you will have more leverage. Expensive lesson for me!
this is email sent to me by iJogi
Dear Mr. Wyrostek,
As mentioned in our previous email to you, we were going to check the reason for the delay in the delivery of the cheque. We have come to know that the Bank chosen US postal service has lost the mail and hence it never got delivered. We would now need to wire the money into your account directly. The wire transfer is an instantaneous method of transferring the money so there will be no delays however, we would need certain details from you in order to carry out this transaction. Below mentioned is the information we require. We would appreciate if you send it across ASAP so that we can get the needful done.
Active Response Team
Your deceptive practices and fumbling bungling way of doing business is wasting my time and stressing me. There is no way in hell I am supplying you with any of my financial information. You may draw up a certified check and mail it with over night service by certified mail. Your other alternative is to mail the check to a third party for verification and have them forward me the check. The BBB is involved. you can request them to be the third party verifies . In the mean time I am going to post your e-mails and responses on Multiple blog sites, everyday until I get my money. :
9/18/2015 still no refund and I continue to struggle with this company. Never do business with iJogi
Finally today 9/29/15 my refund check is finally here and deposited. I am at long last Free of the agony this iyogi has caused me. Hard lesson learned.
Tip for consumers: Never iJogi!Ask Walter about iYogi
Stressed out from getting a new wireless computer, Windows 10, then ordering ink for a printer that broke suddenly, so new order also on printer. I was totally emotionally drained from all.
I think I googled Dell support , saw the word Dell, but somehow got connected to Iyogi.
These people told me they work for Dell and what was the problem. And to fix it they wanted $300.00 !!! I said I just paid $1,000.00 for this computer and should receive FREE support !!!
Well, they told me sorry, but I have to pay and totally near a break down from computer problems I paid $149.00 for one year of Iyogi support ( who stated worked for Dell)
They strongly urged me to pay $300.00 and I refused.
Then I asked them when am I getting my Windows 10 free download as late.
This teck told me i have to order a flash drive to down load my Windows 10 ! I said ok, I will rush to store and get one. NO NO he said , you have to order it from us ! I said why as can have it within a hour and get started. NO he said, you have to have a special on that will go with your kind of computer and other he said other odd things and their would be problems. Stupid me said ok, and cost was $49.99 for this flash drive which I never got.
I asked how many days till I get it and from where is it coming ( could tell he was Indian)
He said I would have it 5 or 6 days. Again I said where is this coming from, what state? No reply and "don't worry, you will have it."
12 days later I call and said I don't have it and where is it ?? Got Girl this time who said , don't worry you will have in 5 days ( omg! ) I said it is already 12 days!!!
I said from what state is this coming from and give me the tracking #
She said New York and I told her that I would have it in 3 from N.Y. so what is the hold up and give me info. I got no info, be patient, few more days she said .
I forgot to mention that the guy who took my credit card info asked me my password and I was so stressed stupid me gave it !!! Right after giving I knew I messed up big time,. I hung up and called the credit card company and told them what happened. Had to get another card and change passwords, find the REAL DELL teck and tell all and had to have special remover of viruses as he said they were very hard to get out so then special help was needed and he told me I had payed for premium help which I forgot !
In between this all and fixing a new printer I got scammed again!!! Somehow the Internet took me to Iyogi AGAIN !!! So all over again nightmare and turned off computer quick which teck said was smartest thing I did and he started working on it and that quick he found new viruses !!! OMG! Needed a few V's after all that.
Stay away from Iyogi !!! I swear I was near a nervous break down after a week of this with them.
I'm not a computer wizard so may seem stupid and am when it comes to stuff like that.
I still do not know how typeing in dell support somehow took me to Iyogi !!! It must have been some kind of virus already in the works. I still have not recovered and my credit card is working on it now.
I forgot to mention, soon if you cancel this service, watch out for odd phone calls.
I started to receive strange phone calls ( all from people with Indian accents) telling me
"they noticed strange activity on my computer" ,, well how would they notice strange activity on my computer when they are not involved with my computer?
They will tell you to press letters like R and some other letter on and on. And ask you what happened. I said nothing happened and kept hanging up.
I have been using iYogi for tune-ups on a computer between quarterly and monthly depending on the need. Their tune-ups have resolved problems that I had.
The issue I have with iYogi is that most times when I have gotten a tune-up the iYogi technician has tried to sell me another product, in a quite persistent manner, which I have to say "no" to multiple times before he finally gives up. The most recent time was actually amusing: In mid July 2015 he tried so sell me on upgrading my System 7 to System 8; this was after it was widely known that Microsoft was about to offer System 10 for free. It has also been widely known for several years that System 8 is a dud. I pointed all this out to him but still had to say no many times before he gave up.
I have had several encounters with iyogi . Some have been a bit challenging, and others very helpful . It seems that there are differing levels of competency with the people who answer the phone . I have learned to ask for someone more experienced when the person I am speaking with is unable to fix my problem .
Overall, I have been satisfied with their service .
If you have a hearing problem, it can be difficult to work with them .
So far, I have had all of my problems resolved .
I have used iyogi for years, but have recently become disappointed in their services. The last two times I have called, they do a hard sell for windows 8.1. Since I have Windows 7, I would rather wait for the free windows 10 upgrade. The said 7 was no longer support ed anywhere which also isn't true. My problem was not fixed and their price for software was higher than anywhere else I looked.
I purchased a Asus notebook, with built in Windows. Windows was expiring, and I did not have a disk, nor, would Windows allow me to use the key code.
After getting no help from the place of purchase, Microsoft, I was directed to Yogi, and their tech dept. was a enormous help. Yogi found problems, I didn't know I had. The price was reasonable, the help, invaluable.
Thank you Yogi!
I am really appreciative of your commendable standards of service., second to none, The technicians are highly qualified with refined manners and their extended courtesy on the phone is a delight to their customers. I would not hesitate recommending iyogi technical support to anyone.
I first connected with iYogi in a panic that my new laptop had stopped working properly. The techs were helpful, knowledgeable and fixed it on the first call. Very relieved to have found iYogi and their customer services is always excellent.
In the past year I had several problems with my computer, and getting the excellent help from iYogi was critical for my performance. To me, the most outstanding tool they have/use, is taking charge of your computer and do their work, while you can do something else, or just look in awe to your computer while they work.
iYOGi is the best computer help you will ever find. They are reliable, easy to access from in front of your computer, Available 24 hours a day, 7 days a week and never are shut down on holidays. I explain my problem In non computer language and they seem to know just exactly what I mean and how to fix it!! I have been a customer for several years and never failed to have a problem fixed. GREAT COMPANY and affordable.
I had to get help to remove Microsoft 365 from my new computer and Install Microsoft office. I had purchased my Office
from iYogi and the program would not install properly, iYogi did a great job find the problem and repairing my computer and having me up and running guickly with out very little down time.
Fraudulent organisation. Be very Careful with Iyogi. Do not provide them with your VISA credit card number. I utilised Iyogi in May 2014 and paid with a my VISA card. In May 2015 they have charged by VISA Card again for the same amount - withour my authority. I have not spoken to Iyogi for 12 months, however they have charged by VISA with no authority. I have not asked for any additional help..BEWARE !!!
I have been a satisfied user of iYogi for approximately 5 years and have always felt I could depend on them to exert every effort to help me with whatever computer problems I encountered. The technicians have always been patient and kind to me and on the occasion or two of disagreement, I was very promptly referred up the ladder to someone else who might be better able to help me. The staff at iYogi have always been very fair to me.
I have always had excellent service from I Yogi. They are extremely helpful and nothing is too much for them. They go out of their way to help you and always solve the problem. I have been a customer of them for six years. I can't recommend them enough and don't know what I would do without them for my computer problems.
I've been a customer of iYogi's for 4-5 years, both with my PC and my MacBook Pro. They're available 24/7. Their techs seem to know their stuff and have pulled my bacon out of the fire numerous times. I've recommended them to several friends.
All in all I have a positive experience for the services provided by iYogi..
I am in my 70s going to techs for help. This I like. I have major problem with Window 8 requiring me to call iYogi more than I like. I have in 5 years experienced only 2 issues in iYogi tech getting in over their head. iYogi needs to train these individuals
I yogi has been available to me 24/7 to help me through every conceivable problem I have had with my 3 computers over the last several years. I went through the nightmare of the new WIndows8 (which I consider the worse operating system I have ever used. IYogi reconfigured the OS and made it user friendly and showed me how to use it.
Tip for consumers: After I posted my review I read reviews from other users which was a mix of positive and negative. One consistent complaint which resonated with me was the increasingly aggressive up-sale tactics their reps have started using over the last year or so. The aggressive sales tactics has become so bad that I bought a service contract for additional computers I own with Geek Squad instead of expanding my IYogi contract to these additional computers in order to compare the services before my contractAsk Maria about iYogi
My experience with "iYogi" from their Sales department and Technical department has been a pleasure to work with. All Techs have been polite and curious. They are very knowledgeable. I have been very pleased with the service provided to me by the "iYogi" team.
Not being a computer geek, I have found iYogi to be invaluable in maintaining and keeping my computer running at maximum efficiency. They are easily available online or by phone at my convenience. Though they are based in India, language has not been a problem since most of the communication is online and not subject to accent. Pricing seems reasonable, and there are no hidden charges.
My only complaint, the reason for 4 rather that 5 stars, is that they often try to sell additional services during service calls. They are by no means insistent, but I personally find it aggravating.
I have found IYogi to be very helpful to me. Most techs are more helpful than others, working hard to resolve the problem. Some of them are way too pushy when it comes to trying to sell me more services, and I have at one time had a problem with one tech forcing me to renew my contract before he would help me even though I still had several months left on the current contract. But later when I complained, a supervisor talked to me and compensated me by giving me extra months on my contract. It is extremely important that Iyogi be available to help at all times as they advertise. Several months ago during an urgent problem with my computer, I could not get a tech -- instead a woman came on the phone and gave me incorrect information and could not resolve the problem. She told me they were trying to handle a great many calls at that time and a more qualified tech would be available later. This only happened once. Overall, I am pleased with the service and thankful it is there for me.
MY EXPERIENCE WITH IYOGI HAS BEEN A VERY GOOD ONE. I AM 63 YEARS OLD AND MY COMPUTER SKILLS ARE NOT AS GOOD AS THAT OF A 25 YEAR OLD SO I DEPEND ON IYOGI TO HELP WITH THE PROBLEMS THAT COME UP AS DO ON EVERYONES COMPUTERS BUT I ALSO APPRECIATE THE HELP THEY GIVE ME ON WHAT MOST PEOPLE WOULD CONSIDER VERY SIMPLE PROBLEMS TO WORK THROUGH. THEY HAVE BEEN VERY KIND AND PATIENT WITH THIS 63 YEAR OLD AND I AM VERY THANKFUL FOR THAT.
I have used IYogi a little over 5 years they have fixed my problems many times. All I have to do is click the live help icon or call on the phone. I have not had to take any of my computers to the shop or have anyone to the house since joining. They ave been a very good investment and time savor 24/7.
I've been a customer of iYogi for quite a while now and totally love the care I get in making my I-Mac work smoothly to my satisfaction. I paid a fee for a couple of years and call when my computer isn't acting the way I need it too respond. The techs for my Mac are very professional and yes they do come from India but they speak very good English and work with me step by step to clean up any issues I have going on. I first saw that iYogi has a 5 star rating with the Better Business Bureau which to me is very important....if there is a issue that the tech needs assistance with they get more help!!! There is no trauma and I contact them about every 4 weeks to ensure I'm up to date and smooth sailing. Like so many of my older friends that have tech toys that they can't make work..... mine all run smooth and it's because of iYogi!! They have great patience...(I need that) another thing is that we must stay with them as they work on our computer remotely...I trust them totally (from experience now) and it's proven to be true!! I do my connections with iYogi at night before I go to bed so it's quiet and no interruptions for me. iYogi is a 24/7 operation and there are no lines to get help..and I don't have to take my computer, iPhone etc. anywhere..I'm home and it's wonderful. Yes, they remotely enter my computer and I have the ability to cut them off "if" I don't like what is going on.....I've never come close to getting angry...if you are spending $$ and continue to struggle with computer problems, tablet problems, cell phone problems...iYogi is your answer. I get good prices for hardware, and software from them as well. I purchased a new backup thru iYogi and updates for my Microsoft Office thru iYogi at great pricing. It's like having my best friend available when I need help to be there for me... iYogi's techs have great patience and great skill in both I-Mac's and PC's....
I have been very pleased with iYogi service. They are very knowledgeable. Occasionally there has been a little difficulty communicating, but when I tell them I am having trouble understanding, they get some else who speaks English clearer. Or they communicate via chat. I do prefer to speak in person.
If I have any complaint....it is that they try to sell something to me every time I call for service. That becomes a little irritating to me. It is near impossible to say NO.
I would and have recommended them to friends. But I do not know if they have called or chose to use iYogi,
My experience with iYogi had bean ameaningful one for three reasons. First when I call them theyare always there to respond tome. Second the hel they provided to me is more than effective as they try not only to help me with my technical issues, but would also teach me how to use tis machine as a tool. Last but not the least they characteize themselves with their patience and professionalism. I would recomend anyone to do business with them.
I have been a subscriber to iYogi's PC service program for 3 or 4 years. The positives of their service is that I can contact them by phone whenever I have a problem with my PC. Typically, their technicians can resolve any problem by taking control of my PC and correcting any issues within an hour. That beats having to take my PC out to some repair store or making an appointment for a technician to come to my house. The negative of the subscription is that too often it is very hard to understand most of the technicians' accent which results in having to ask the technician to repeat what they say several times. That can be frustrating to both the customer AND the technician and it needlessly wastes time.
10 Questions & Answers
We are terribly sorry to hear about your husband's illness and we will pray for him. We will look into this charge immediately but I do need some account information. Please can you send an email to firstname.lastname@example.org with your iYogi account information so that we can process the refund for you.
Active Response Team