It is helpful to have techs that can be called up at a moment's notice to fix what's ailing your computer. They kept my old Dell in pretty good shape for several years until I bought a new Dell a week ago. But they do more than just fix. Not being a whiz on computer, if I need to do something that I'm not sure how to accomplish, they are there to help in that regard as well. They are very helpful and courteous too.