They gave me a one-year $25 credit as a "courtesy".
Tel: 620 8th Ave, 45th Floor
423 Reviews for Ideeli.com
I ordered a 400 something D&G dress for the wedding.
But by then you have passed to the 14 day return date.
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I was a little apprehensive after reading people's comments on this site, but I saw a dress I loved and went ahead and gave it a shot- and I'm glad I did! It came less than a week after ordering and was exactly what I wanted. The only thing I can't say I'm a fan of is the shipping charge. At nearly $10, it's kind of pricy if you're just ordering one item, as i did.
I have been contemplating buying some different things from Ideeli.com but after reading all of the reviews I am definitely not going to spend my money on a product that I am not certain I will ever receive. I find it unacceptable to have that many customers unsatisfied with your business.
Pretty bad, especially when compared with similar sites like Gilt & Rue La La. Ordered an item and was sent the wrong thing, which while I felt was intentional, (as despite item being available on the site, they said my item was 'sold out.' It seemed they thought incorrect item was one I might keep.) I wasn't too worried about, except that they don't offer cash back, and by the time you have the item delivered via ground and then returned, you run the risk of being outside of their window for creating a credit. Additionally, it was pretty terrible customer service and the whole operation seems fairly fly-by-night. Will not try them again.
I've made a few orders with this website, and have not had any issues. It seems the biggest gripe on here is with shipping; each of my orders have arrived in a timely manner. One took about a couple of weeks, but they didn't charge my card until it shipped. When you place the order in the cart, it tells you the expected ship date people! And even then I still get it before then. I'd hate to see this site go under, because of the opportunity to get such quality designer things at (mostly) reasonable prices. One bag I got for half of the retail price, and before I purchased it I did some research on kitson.com, and they were selling the exact same bag at the same time at full price! As far as I'm concerned, they're legit.
I've been an ideeli member for months now. I referred a friend, and got a $25 credit when they purchased something. She said it did take a little while to receive her purchase, but it was clearly marked before she selected her items and paid for them, that it would not be shipped for another 2 weeks. She received her items, as ordered with NO PROBLEMS. I used my $25 credit and made a purchase. It clearly stated before I checked out that the item would not ship for another 2 weeks. I got a notice 2 days later that my item had shipped, and recieved it the VERY NEXT DAY. The item was as I ordered it and I received multiple compliments on it.
I am surprised that so many people are having a bad experience. My same friend also ordered a dress through this site that clearly said no returns, and she had viewed the measurments to make sure she got the right size. Once it came it was clearly too short for her to wear in public and keep her self respect. She called the customer service line, explained that she had checked the measurements, and they allowed her to return the item. I think people reading these comments should keep in mind that normally people don't search for sites to leave comments unless they've had a bad experience. NOT EVERYONE HAS HAD A BAD EXPERIENCE!
A lot of the items you purchase are not returnable and take a while to ship, but it ALWAYS states that before you check out. Keep in mind that you are purchasing designer items at a discounted price, so please understand that they can't just give this stuff away out of the back of a truck.
I am so grateful for these reviews! Loved the 'deals' but lucky for me nothing caught my eye enough to buy it - then I wanted to check what others were saying and so glad I have - thanks!!
Now to anyone having trouble, not receiving orders, not getting a refund and you paid with a c/c - I have a word to remember when you purchase online REVERSE THE CHARGE!!
Contact your c/c company, let them know what has happened and have the charges reversed. Stores have to play by the rules just like the rest of us - if they will not return your money the c/c will make sure you do.
Hi you didn't post my first review. So I'm thinking you may only post the negative things, I don't know. If so that is really unfair to ideeli. I happen to like ideeli. I have got some really cool things on there at a deep discount. I've had one mishap and it was resolved quickly.
ordered from and agree with all the other unhappy buyers. They take FOREVER and then some to mail out items. I've gotten items from china via reg. mail faster than this place. Items aren't even at a good discount. I can get most of that stuff myself for less. I do better on Ebay too.
I made a purchase from ideeli of two Margaret O'Leary sweaters. There was no problem with the order or with the return of one of the sweaters (for which I got a store credit). The sweater I kept has been disappointing as the linen picked so badly afer one wearing it looks years old. The one I returned was returned because it's construction looked like a factory second.
I then purchased a creme color Da Nang silk tunic to use the credit I had. Again, no problem with the sale. However, upon opening the box (which arrived within the time stated) I was very surprised to see the ugliest color tunic, which resembled the picture in stye (with differences) but is nowhere near the ivory color shown in the picture. In looking back at the order it did say Gold tunic but I just assumed that is what they were calling the ivory color (and if this color is gold it is a very badly burnished dirt/olive/gold).
I didn't write after the first experience but just felt I had to now. So I am again going to have a credit which I will have to use. At $10 shipping every time I order I am now regretting my expereince. My advice - although the site doesn't say it please be aware that you are probably getting factory seconds which are flawed in some way. Either that or you will get an item that is similar to what is shown in the picture, but not necessarily the same. I would not receommend this site to a friend.
I'm very surprised with the reviews on this site. I have been a regular shopper at Ideeli for a very long time and have never had an issue with the service. All my garments were the correct size, shipped within the time frame indicated, sometimes even sooner. Can't beat the price!
I love it! Here's why - it has some really genuine designer stuff, that i won't even look at otherwise, at insanely low prices - thats the bottom line.
But of-course, since nothing comes free, you have to pay for this in other ways
- it charges $10 for shipping, which, in my view, is insane
- it takes ages to reach you. But, the shipping dates are specified next to the product in your cart. And, till date, i have almost always received items before the estimated dates. There was a delay once. But i didn't mind it because ideeli gave me a $10 credit for that.
- Some of the products cannot be returned - again, this is clearly noted next to the product description
- You have only 7 days (from shipping date) to return the item - so you never buy something unless you are sure you'll keep it
-Unless you decide to pay for the membership, lost of cool stuff gets sold out before you get to it
- Your cart is not saved for more than 10 min. Hence, if you thought you could save the cart, fill it up, and then order (and save some shipping costs), it does not work
Despite all this, i have been able to get some really good stuff from there so i am going to go back. Also, in the last year, i have shopped there atleast once a month if not more. With experience, i have gotton better at using the site.
I have ordered 4 items (as of today) and have loved everything...when you purchase an item, they show on the side of the order when it will be shipped (usually in a month or so) so it's not a quick turnaround but that's totally fine by me...I think the quality is definitely there and the prices are great...i have nothing bad to say and i actually really appreciate that they check this site and care about negative comments.
decent site, but flat $10 shipping fee, and an order placed on September 1st and I JUST received an email stating SOME of my items have shipped on Sept 15th WTF? I have never heard of anything this SLOW without advance notification. Will I ever see what I've ordered?
The deals on quality merchandise are terrific. I was scared to buy there at first due to the negative comments, but I am glad I tried it. I have had 5 great transactions, and hope for more deals. II think the reason people have complained, is that they didn't read about delivery... Some manufactures take longer than other and it is clearly posted. Also not all items can be returned, that too is noted.
Everything I have ordered came to me exactly when they said it would. I have ordered at least 20 times with them. All the dates have been spot-on. People, you don't get your stuff right away. Period. But you should already know that when you buy from them. But when you get soemthing that is 70%, it's worth the wait. As for their customer service, it is existing. No phone numbers, but every email I have written to them, they have responded immediately with an automatic-response email that says we will contact you in 24-48 hours and you guessed it, they did. They're a great website people, come on. Work with them a little . You're getting the best stuff at almost 70% off! And yes, everything I ordered was perfect. I loved it all. Thank you Ideeli. You are 4 stars with me!
Once you have an item that needs returning you find out that you get store credit only but worse :if the price of the item you purchase is not as high as the price of the returned merchandise, you loose the difference. They consider it redeemed. In my book that's called robbery.
I bought the CuisineArt knives from O Magazine's 31 August #. It arrived promptly BUT is obviously a returned item. The box was ripped and poorly "mended" w/ packing tape, the knife block is filthy including dirt inside the knife slots, several knives show evidence of previous use. (Etching, etc.) Adding insult to injury - 3 knives have bent tips. No way to reach them. The deal sounded great but.... I wonder if Oprah has had complaints. Anyone else have problems w/ knife set?
bought a dress. perfect transaction. came in less than one week. exactly as described. Site requires a mature person who has read the terms- no refunds, only credits given, range of delivery times, due to nature of site-fantastic deals on high end merchandise and designer clothing not normally available to average consumer- you have to have some flexibility. know what you want, know your body type, do not try to return worn clothing. keep all tags and packaging. Items are leftovers from shows etc. so sometimes they cannot get their hands on merchandise due to competing interests from other sites. you are going to have some disappointments due to competition for a limited resource. I know I will win some and lose some. Something else will come along if you miss out on a bargain and what bargains. LOVE THIS SITE. with two girls and myself, a great way to be on the runway at home for a fraction of the cost.
I just had my first experience with ideeli.com and I have nothing to complain about. I ordered a dress by Hype. The very next day (8/12) I received an emailing stating that my dress had shipped. I received the dress today (8/16) and it looks perfect! I ordered this dress for my honeymoon so I wasn't really on the "hunt" for that designer item that I've been longing for, like many people do on this site.
After I ordered the dress, I found the same one on overstock.com but it was $50 more on overstock! I'm definitely happy with my order and cannot way to look hot in my dress in St Lucia!
This company has a great idea with horrible I would even go as far to say unethical practices! I received my purchased items all except 3. All items were shipped in the same box. The box and contents were perfectly in tact. The packing tap was not disturbed at all and all products within the box were pleasantly packed. So the issue must be that the items were never packed in the first place. I told this to ideeli , but they disregarded the facts and took no reaponsiblity. They disregarded all the facts and pinned the mistake on UPS! So UPS took the blame and eats the cost of ideeli's problems. Ideeli gets off Scott free with out a hitch.
I see that all of my other reviews have been taken off . I wrote another on 21 August about an order being shipped that expired on 1 September 2010. I was wrong. Oops. It did not ship until today!!! MY bad. Who knows when I will get and again it expires in 9 days. How in the ___ ( fill it in) am I going to use $50.00 worth of eat-out coupons in 9 days. That is assuming I receive these tomorrow. I do not have the inclination let alone the money to eat out every night for 9 days. Ideeli has out classed themselves. I am trying to cancel my order and get credit for it but I doubt that will happen. We will see.
My ideeli shipment order that I am waiting on, though technically processed today--really physically left UPS today. And when I checked on my Ideeli.com account on my order, I now have only *13* days left for returns!!!
That's VERY unethical. That means by the time I receive my order, in 6 days, I'll only have 6 days to send any returns back--not a full 14. Buyer Beware! They don't advertise this at all!
And they have the slowest processing and shipping dates of *ALL* the Budget Luxury shipping sites (Ruelala, Gilt, Hautelook, etc)! Keep that in mind before you buy!!!
I have no problem with their customer service...I bought one item and received it before the "expected shipping dates"...my problem is with some of the prices...DO YOUR RESEARCH ONLINE before you buy to make sure you're getting the lowest price. A couple of weeks ago they had a French Connection dress that was selling for a lower price on the French Connection website...and today they have a corso como sandal that is selling for a lower price on the corso como website (and the designers are offering free shipping)...I sent customer service a message about this, and they just thanked me for my thoughts! So, at random I decided to research another item on sale, Donna Karan black slide ons (on sale now)...and its selling at endless.com for about $35 lower + free shipping!!!! All I'm saying is...do your research. I just saved about $15 by buying the sandals from corso como. Maybe with higher end products (e.g. Gucci, etc.) their deals are the best...I don't know.
I ordered a dress online from Ideeli and then I read the reviews here. They really had me scared and regretting my decision! However, my order ended up shipping 5 days sooner than it was scheduled to, and it arrived very soon after. Nothing was wrong with it, and it was the correct size. They even shipped it with a hanger, but I will say I don't feel the dress was packed tightly enough (I could feel it moving around in the box). I don't doubt that all these people had really unpleasant experiences with Ideeli, but mine was actually exactly what I would expect from a site such as this. I had no problems at all.
Maybe all of the complaints have made a difference in their customer service because I ordered a blouse on Monday, 7/19 and recieved it Thursday, 7/22. This was my first purchase and I love the blouse.
I ordered two sky dresses off ideeli in mid-June. They clearly stated on their website that it would ship on July 13-19. It shipped on the 13th and I just received the package. Both dresses are awesome... problem is that I'm probably in between sizes, XS and S but got XS. Otherwise, the price was great and I couldn't be happier!
Really great customer service - UPS messed up my delivery, and Ideeli reshipped free of charge even though it was totally not their fault. No hassle and quick response.
Don't buy from here unless you don't mind being charged for something only to never receive it. I love the $10 shipping charge - what exactly does that pay for if they never ship it?
I ordered something from ideeli, then three weeks later ordered a few things from Gilt.com. Both the Gilt.com things are here and wonderful. The ideeli stuff is nowhere to be found.
Also, I almost bought a pair of jeans off ideeli yesterday then found the exact same thing on overstock.com only CHEAPER and $1 shipping. LAME.
i should have done more research on this site before signing up, let alone buying anything. they have cute clothes at a reasonable discount, but their shipping is absolute $#*!. I ordered a single dress...a month ago. I just got an email that my billing information has been received but nothing has been sent. Absolutely frustrating. I'm going to assume I won't get this dress for another 2 weeks (minimum) and hopefully I will be surprised. Doubt it.
I don't review sites because I never have any strong opinions on them good or bad. I stumbled upon ideeli through another site and immediately bought a blow dryer off of there that I had been wanting forever and just happened to be serendipitously available that day for a ridiculously low price on ideeli. I usually read reviews before to scope everything out before money is involved, but in this case I took a risk. Luckily I did because these reviews in no way reflect my experience with ideeli. I started to expect super slow shipping based off the reviews but my blow dryer came in less than a week, as fast or faster than any other site I'd buy from. So if shipping speed is a concern, maybe they have fixed a glitch or two.
I was terrified after I made my first purchase from Ideeli and then read this site. I was like what in the world did I get myself into.
(1) It states on their website next to every purchase made that the item will not schedule to ship for approximately 3-4 weeks after purchase.
(2) It states you will be charged upon receipt of the order placement and shipment is scheduled to depart their warehouse.
(3) Shipping states to allow another 7-10 business days
They far exceeded those expectations. I received my order 7 business days after ordering it! The item was perfect; in its original packaging.
I am not stating this site is perfect. I am sure it has its fair share of issues. However, I do think that people do not read what the site says and then get angry because they don't receive their product for 2 months (which according to their site is all they promise, no more no less).
I've read the bad reviews for ideeli and I have to say that so far I have nothing but good things to say about them. All of my orders have timely arrived and, further when I returned a pair of shoes, I received a credit with no problem. I used the credit for another purchase. Both my daugther and I enjoy ideeli and have had no problems with the some 5 purchases we have made over the last 5 months.
Don't bother. Their return policy is horrible. They will not refund shipping even if the item is broken and damaged. I have ordered now 3 times and each time something has been wrong with the item!!! Now I am out $30 in shipping, crazy!!!
Well,well to say that ideeli is horrible is practically a compliment.
Do not waste your time,they are many others professional private sale sites that offer great value AND customer support:
Editor's Closet (this site can be a bit spotty too, but they have gotten their act together lately)
OKL -for home stuff
With so much competition there is no need to put up with the antics of clowns playing at having a business..
They owe me $200 in returns and I asked them to credit my card back since they've been also very bad in managing my account and I am still waiting for my refund. I keep on talking on one customer service person to another, leaving messages for the manager, but at no avail. They charged me for an order, gave me account credit when I returned it then one month later charged me again for the same order. I called and told them that they overdrew my account and should at least have called me before charging for no reason and I got the sleaziest defensive behavior even. They are the worst, their shipments can take up to 2 months and their accounting is a total mess. Don't bother to shop!
I take care of most of shopping by online and this is one of my favorite sites. I often compare pricing on same product by different online shopping sites, and ideeli usually offers the same item at the lowest price. Their shipping turnaround time is not the fastest and inconsistent but I'm not in hurry of getting these items anyway. So I can deal with slower shipping time. Overall, it's a cool website and they do give courtesy credit when their shipment gets delayed.
I ordered several items from Ideeli. Casual items seem to be the best (considering quality/price). Designers' items – not impressed with their cuts/quality, but this is the fault of designers. One time my order was canceled – I wrote an e-mail to Ideeli's customer support and received an apologetic response + some amount in credit as a gift (nice!). I bought a dress using that credit (considering the price of the dress + my credit = the total price was almost non-existent). I did not like the dress, but it was a designer's fault – a poor cut. I am completely satisfied with Ideeli's customer service. But! If I worked for Ideeli as a buyer, I would choose different brands…Of course, I do not know what kind of deals Ideeli has with designers and how easy it is to obtain discounts.
yes the items hip a little slow, and no they don't stock anything themselves, based on your order they have it shipped form the actual manufacturer / designer. For that reason I can understand that every once in awhile an item I purchased might actually have run out and they need to cancel it ( they should send you a notice though when that happens its ridiculous not to ) ... in regards to customer service they answered my request to return an item within a few hours and even made an exception to take back something which was non-returnable due to the fact it was defective ... I got my prepaid UPS return sticker by email the same day
So far the items i ordered were all exactly as pictured / advertised and I don't think they are dishonest at all... you just need to have proper expectations .. this is like a clearance our outlet site .. not an actual store at the mall
I am really happy to be customer of this company. I like it for many reasons - the excellent items from famous brands, fascinating quality and good prices. I never experienced hellish serves from this web site. And I hope never will. Actually, I like all my purchases that I did.
well i saw the ads everywhere on my yahoo mail i shop on-line a lot...im a sucker for designer bags so i ordered one from ideeli.com and my experience was good....my shipping date was about 3 weeks away and i ended up getting my bag sooner then expected and i had it checked to make sure that it was real and it is so i got a 300.00 bag for 50.00 i have no complaints but reading the other reviews it may be a while before i feel comfy to order something from their site! sounds like the first order goes pretty smooth and then it gets worse from there :(
I ordered a dress from this site, it took much longer than the estimated amount of time to be shipped to me.
When I opened the box, there was clearly a large snag in the fabric of the dress, which had been shipped in a plastic bag. This was directly under a Quality Assurance tag. I don't know who's checking the quality of these products, but they need to have their eyes checked.
I got a credit for the dress, but not my shipping, which is terrible customer service. I don't appreciate paying $10 shipping for a product that should never have been sent to me.
What a nightmare. Good luck returning anything. I initiated a return immediately after purchase and have been trying DAILY ever since for them to send me a return sticker from UPS. The first few days, I received their stock email, about waiting 1-2 business days for the label to arrive. We emailed back and forth six times, always with the same response from them, and the label never appearing. Now, they don't even respond to my email. I'm beyond angry. I just want to never deal with them again.
They sent the wrong size quilt. I did get a prompt response from Customer Service, saying they would issue a return authorization within 1 or 2 days. I have never received it. DO NOT BUY FROM THIS THIEF!!
I love Ideeli. I've purchased several times. Their products are good quality at great prices. Highly recommend.
HORRIBLE customer service. Takes them forever to respond to your customer service questions. Also takes them too long to ship out the item & when the day comes when they should ship it... you get notified that the item is out of stock! WTF??!??! I cancelled my order before it got shipped out. I will never deal with them again.
I was on ideeli for a long time but never really bought anything from them until this month. They had some great lingerie deals so I bought 5 sets of lingerie for my upcoming honeymoon. Then they also had a JS Boutique and Majorica pearl jewelry deals the next day so I bought a necklace and a dress. I also placed an order for Jarden necklace and earrings the next day. Yes, I went crazy for three days straight. AND THEN I read the reviews on sitejabber and FREAKED OUT. I was so paranoid that my order would get messed up (I'm not a risk taker), so I tried to cancel my orders but the first two were too late to cancel since it's been a few days already so I just cancelled the Jarden jewelry order.
I got my lingerie sets and my Majorica necklace in the mail yesterday and was totally psyched! I immediately checked if all the bras and panties were correct size as I've read how they mess up sizes and all 11 pieces were in correct sizes! The pearl necklace was also very lovely. I haven't gotten the dress yet but I'm not worried anymore as my other stuff came in just right. Yes, it takes longer than other online shopping centers. Mine took about 2 weeks from the day of order. But it's understandable as they deal directly with the merchants to lower costs, so they themselves are awaiting for the merchants to ship the items to their warehouse. Hautelook is also like that, I ordered two watches and it took less time than ideeli but still like 10 days of waiting was required. But I got the watches in the mail yesterday too and was SO happy! Both websites clearly say when the expected shipment will be, so you should know before you order that it'd take a while to receive the item. Ideeli also included UPS return label stickers in the box (I guess they heard too many complaints and fixed the issue). I'm now regretting that I had cancelled the Jarden jewelry order. Oh well.
I have bought fabulous designer items on this site such as a Pucci bag for $99.
I couldn't touch these items for less than $400 in the stores. Shipping can take a long time but it is worth the wait!!!
Get this... The website has some of the coolest stuff BUT the have "expected delivery dates" When I first signed up I was like "ok, I am cool with that" What they do not tell you is that they would be two days late when shipping your order.
BUT HERE IS WHERE IT GETS GOOD... If you placed an order of two or more items, they will ship them separately! You would get one of the items of your order, if lucky, on time but they would ship each other item days, sometimes weeks from the "expected delivery date." I am so fed up!
Just do not order any fragile stuff. I order 4 sets of dishes. I got the box and everything WAS BROKEN IN IT!!! But it is ok, right? Stuff like this happens every time you order fragile stuff. WRONG! I opened the box and they package the dishes in a box with no protection what so ever. No bubble wrap, no tissue paper. HECK! I would have been OK with newspaper. But no. They just dunked in a box and shipped away... No care in the world. Who in the world ships like that?
I would have been like "ok, its broken. Happens. I will let them know and they will reimburse me or replace the items." But what ticked me off was that they did not wrapped it for protection. I mean, I am a customer, I am paying for this stuff... Give me a break.
i totally disagree about their customer service. I send them an email and i get responses within an hour or two from initiatng the request, and I receive any follow up emails within minutes of writing replies, I actually really appreciate that about ideeli. What i do not appreciate is that the majority of stuff i get is damaged(usually only slightly, but it's almost everything i get from them), i don't think it's their fault, it's probably the merchandiser trying to pawn off their damaged goods for whatever they can get for it, but it's offensive that ideeli allows it to happen.
Plus, despite the 2 week waiting period before shipment, I often get an email saying they need another extra week to ship it, and then when i email them a week and a half later they say they won't be shipping me the item at all. I can understand that happening once in a while, but in the last 2 weeks, 3 or 4 items from totoally different companies have been cancelled by the ideeli, after almost a month of waiting for it. I don't have the time or patience for that b.s., especially now that their are plenty of other similar sites out there.
I have been ordering from Ideeli for the past 6 months. The products are genuine. The customer service is great. I have only returned one item and the return process was very easy.