They gave me a one-year $25 credit as a "courtesy".
Ideeli.com Reviews
331 reviews:
Not Recommended
Rating Distribution
WEBSITE:
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CONTACT:
Ideeli, inc.
374 West 11th St, Site 6, New York, New York 10014, United States
374 West 11th St, Site 6, New York, New York 10014, United States
331 Reviews for Ideeli.com
Review Highlights
I ordered a 400 something D&G dress for the wedding.
But by then you have passed to the 14 day return date.
All Reviews
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3/29/11
In general, I've had decent experiences with Ideeli. Their items have arrived a few days before the estimated shipping dates and the items themselves are definitely new. I've had an order cancelled once because it wasn't available but received a $25 credit. Slightly disappointing but it wasn't a must-have item.
I have had to return dresses 3x, I've ordered 2 dresses each time to compensate for the shipping. The first time the dresses mostly fit, but just wasn't suited to my body shape. The other two times, a brand's manufacturer's chart listed an M as 4-6 but ended up being a bit too big (the next size down, 0-2 wouldn't have made sense since I've never been a 2 even at my thinnest). The other brand had bust, waist and hip measurements which sort of matched mine, but still ended up a bit too large. I'm not sure if the manufacturers aren't competent enough to create an accurate chart, if I don't know my own measurements but I agree that trying on dresses for up to $30 can add up. That being said, the other stuff I've gotten were good deals so it kind of offsets this annoyance but I'd be wary about ordering clothing unless you're relatively sure it'll fit.
11/24/11
I've never dealt with Ideeli's customer service department so I cannot confirm or deny the issues raised by other reviewers. However, my friend used Ideeli to book for me an amazingly discounted hotel room in Las Vegas for a weekend. Ideeli's discount personally saved me a few hundred dollars, which in my book is pretty good. And this didn't factor into my review, but almost all my female friends are big Ideeli fans.
Hi Jeremy,
I'm so glad you took advantage of one of our amazing travel offers. Thanks for taking the time to share your feedback. Should you ever need assistance, please don't hesitate to reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service
11/28/11 •
Votes (1)
Jeremy, I don't know if I will ever be able to use this but I will keep it in mind just in case I ever decide to elope. Thanks for the hot tip
11/28/11 •
Votes (1)
Jeremy, I was taken in by the fabulous pics posted on Ideeli, one item I had been trying to get for two years was posted. I was sent something completely different than what was pictured and the replies I got from customer service implied I was wrong and I was bothering them. Ideeli can picture the greatest goods on earth, but if they can not fulfill the order what good are they?? I am ordering actually what is pictured- not what is similar or close to the item, nor am I asking for a copy of the picture I want the item it's self.
1/4/12 •
Votes (0)
Hi Lane,
I understand your frustration about this incident and am very sorry you had two disappointing experiences with us. As our Customer Service Manager explained via telephone, due to a mix-up in our warehouse, the wrong items were mailed to all members who ordered this particular product. This unfortunate mishap is just as upsetting to us, as we are now tasked with refunding dozens of orders. That said, we are working to rectify this as soon as possible and have issued a full refund to your credit card. Please feel free to reach out to us again at the number we provided. We're happy to address any additional questions you might have.
We in no way want to be a burden to you and do understand if you choose to discontinue your ideeli membership. While we’ll miss having you as a member, we will respect your wishes.
Best always,
Jason
1/4/12 •
Votes (1)
12/8/09
HORRIBLE. I purchased two items from Ideeli. The first item took about a month to arrive - even though their policy is to ship items after 10 days from purchase.
The second purchase was WORSE. After almost 3 weeks I contacted Ideeli about the status of my item. No response. Finally after about 4 emails they responded and stated that my item was out of stock. I asked if they ever were going to notify me that the item was out of stock. Silence. The only responses I received were cut and paste responses from their stockpile of responses.
NEVER again. Do not buy from them. Horrible customer service.
Hello, our policy is to ship 10 business days from the purchase date, which doesn’t take weekends into account. We apologize sincerely for the delayed customer service. I know that we cannot undo your past experiences, but want to assure you that we currently have the expected ship time listed on every individual sale.
Jason Faria
Customer Service Manager
ideeli, Inc.
7/19/10 •
Votes (0)
Jason Faria,
I don't understand your response.
So, in effect, when you state that it takes 10 days to ship including weekends you are qualifying that to mean that customers should expect the item to arrive in ONE MONTH???? If that is the case then why don't you just state in your shipping policy that items will arrive in one month instead of 10 days?? And, stop being tricky with the technicalities by stating that I didn't take into account weekends.
Come on. This is the most ridiculous response I've ever heard. Please don't insult me or other potential customers with such a response.
7/21/10 •
Votes (1)
I apologize if I was unclear. It is entirely possible that your specific order was shipped late. Unfortunately like with all things occasionally there are some unforeseen difficulties. At the time we listed that orders may take up to to 10 business days and we have since changed opur approach in this matter.
Now in line with feedback and suggestions like yours we list the specific expected shipping date range on each item in every sale.
Thank you for your help.
Best,
Jason Faria
Customer Service Manager
ideeli, Inc.
7/21/10 •
Votes (0)
I highly doubt that most of these complaints are true. I have been shopping with Ideeli for over a year. I have not had a problem yet. If I received something that I order and it did not fit. I printed the RMA label and returned the item at their expense. They always provided the credit etc. I think what gets most people is the orders site. You have to scroll down to the bottom to se ur credits and that is where u print ur RMA. I am sure some folks may have an issue or two but all in all this is one of the best shopping sites I use. Sometimes it is operator error on how to use the site. So I would suggest that Ideeli explain and train folks how to use the return site. It can be a bit confusing.
4/18/11 •
Votes (0)
Hi Tammy,
Thank you so much for your support, and for sharing your feedback as well. We are always looking for ways to improve our members' shopping experiences and truly appreciate your suggestions. I'll be sure to share your message with our internal teams. Thank you again!
Best,
Jason Faria
Sr. Manager Customer Service
4/18/11 •
Votes (0)
One more statement to customers. One I do not work for Ideeli and this is not a note for being biased. Again I believe this is a error that could be avoided if the end user is trained on how to understand the dates and policies. The dates are clearing documented for each item ordered. It will state From this date to that date for delivery and Ideeli does not charge ones card until item ships. I suggest Ideeli uses and U tube type trainingfor their customers. Many people r visual providing a step by step ordering and RMA process. I can follow the website just fine since this is what do for a living. However, many folks need to be spoon fed the directions on what to do to order and return. I highly recommend ideeli and I think if you developed some procedures you will find you will have less complaints.
For those of you who use Ideeli I have checked them out using the SC BBB and ideeli responds to each complaint. They are very customer oriented and that is why I love to use ideeli
4/18/11 •
Votes (0)
Hi Tammy,
Thank you for being a part of ideeli, and again for your support!
Best always,
Jason Faria
Sr. Manager Customer Service
4/19/11 •
Votes (0)
On March 30th of this year I ordered 2 items from Idelli. When I placed the oprder the system told me resend my order as the order was not placed. I resent the order to find out a few days later the the order had been placed twice and charged to my credit card. I immediately contacted them to let Idelli know what had happened. One of the items 2 Lodis Briefcase $175 ea. was shipped to me. I never received the 2nd order for the dress that was purchased Navy Cowl Neck size 10 dress $34.00 ea. When I received the labels I returned one of the briefcases per their instruction. Ten days later contacted them and even sent them a copy of the tracking receipt showing the item had been returned. I heard nolthing from them. I contactacted them again a few days later resendng the previous information, again nothing.
IDELLI owe me $175, it is now approachng he end of May and I still haven't received my money back, and they have the merchandise. As far as I am concerned they have stolen my money. So much for their prompt
responses to customer concerns. My advise to every one is DO NOT ORDER FROM IDELLI, IF YOU HAVE A SHIPPING ERROR...GOD HELP YOU!! THESE PEOPLE CARE NOTHING ABOUT CUSTOMER SERVICE!!!!!! I WILL NEVER ORDER ANYTHING FROM THEM AGAIN AND WILL ADVISE EVERYONE TO DO THE SAME. iF YOU WANT GOOD CUSTOMER SERVICE AND PROMPT SHIPMENTS, ORDER FROM BEYOUND THE RACK.
5/18/11 •
Votes (0)
Hi Calvert,
I'm very sorry to hear of any trouble with your order and would like to personally look into the incident(s) you've noted. Can you kindly private message me your order number so that I can further assist? I look forward to hearing from you and to being of help.
Best,
Jason Faria
Sr. Manager Customer Service
5/18/11 •
Votes (0)
Please send me your e-mail address and I will send you the informattion
5/18/11 •
Votes (0)
Hi Calvert,
Please check your voicemail for a message from our Customer Service Supervisor with further information, and give us a call at your earliest convenience. Thanks!
Best,
Jason
5/18/11 •
Votes (0)
I agree. Worst customer service in the world! I plan on telling everyone of my experience of how I was forced to pay 150.00 for a pair of damaged shoes. The link that was sent for me to print out label and return was a bust. Tried e-mailing and calling for 3 days...no response. So, I am going to the Better business bureau and file a complaint. All my facebook friends will be sent info regarding Ideeli.
5/26/11 •
Votes (0)
Hi La,
Thanks, again, for being in touch. Per my earlier message, I would really like to assist in any way I can. Can you kindly private message me your order number so I can look into what's occurring? Please rest assured that in the case of an unforeseen incident with an order, we will always work to make it right for you.
I look forward to hearing from you, and to being of help.
Best,
Jason Faria
Sr. Manager Customer Service
5/26/11 •
Votes (0)
My last order was delivered today. I would like to say THANK you! Fascinating item! fast shipping and LOW prices! The color is just as vibrant and bright as on the cite pictures. Definitely, I will back for other purchases from Ideeli!
6/1/11 •
Votes (0)
Hi Yla,
I'm so glad to hear that, and thank you for taking the time to share your experience. I wish you continued happy shopping with us. Enjoy your order!
Best,
Jason Faria
Sr. Manager Customer Service
6/6/11 •
Votes (0)
Jason you have the worse job on earth, you are keep apologizing, get the new job brother, i was planing to place a order but hell NO, not with you people
8/6/11 •
Votes (0)
Hi reza H,
Is there anything in particular that I can help you with or alleviate your concern with? I enjoy helping ideeli members very much. The few folks posting here at site jabber over the years are just a tiny but still very important percentage of the millions of ideeli members that visit and use ideeli.com every week without incident. Again if there is anything I can do for you, please just let me know and I will do whatever I can.
Best,
Jason Faria
Sr. Manager Customer Service
8/6/11 •
Votes (0)
Hi i just want to say i love ideeli and i have never had any problem with the many things i have bought from you but i ordered something in september that i never recieved. According to the ups tracking pafe it was lost during shippment which i can understand but it is still under investigation. My order number is 32420898
the ups page says :
*10/12/2011 9:14 A.M. Damage reported. / Damage claim under investigation.
*10/07/2011 9:49 P.M. Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage.
*10/07/2011 5:10 A.M. Destination Scan
So i just want my refund back already. I understand it probably wasnt your fault the order was missing but i think you should have refunded me sooner. I thought i would wait it out but it seems to just be taking too long.
12/31/11 •
Votes (0)
Hi Cassy,
Thanks for your feedback! I'm very happy you're enjoying your ideeli experience. Our Customer Service Manager left you a voicemail regarding order 32420898. Please check your messages and give us a call back at your convenience so we can assist you further.
Best,
Jason Faria
Sr. Manager Customer Service
1/3/12 •
Votes (0)
at what phone number is there actually a person answering the phone????
3/14/12 •
Votes (0)
try this number: 973-804-2859
3/26/12 •
Votes (0)
It's been over two months and I'm still trying to get things resolved. by far the most dysfunctional customer service group ever, this is even worse than DirectTV, and I thought they were the worst. My friend did a blog about them, great idea, but poorly executed and she received over 100 comments from ideeli customers with complaints about their experiences. I guess I'm not alone, hate to be heading up this team!
I've used OneKingsLane over 20 times and have never had an issue with anything! Why can't Ideeli get it right? The Customer Service dept. at Ideeli really need to figure this out!
3/26/12 •
Votes (0)
2/24/10
Do not buy from. One of the worst companys ever. I placed an order over a month ago and still don't know what is going on with it. I sent 2 emails to customer service with no response. HORRIBLE!!!!!!
I placed an order on March 19th, and received on April 12th. When I took it out of the box, it has an "ideeli quality assurance" tag attached that had to stay on if I wanted to return it. that was attached through the plastic wrap. I literally had to try on the skirt with the plastic bag and hanger attached!
4/13/10 •
Votes (0)
HI Anna,
I am sorry if the quality tag was attached to the skirt through the plastic wrap and any confusion you might have had regarding it, but you could have removed the plastic wrap and hanger before you tried on the dress. We only ask that the quality assurance tag remained attached to the tag sewn into the item if you want to return the item.
Aric Grez
Community Coordinator
ideeli, Inc.
4/15/10 •
Votes (0)
Hi Louse, I wanted to reach out to you and apologize for the delay in customer service. However, I want to check in and see if you have had any recent concerns with your experiences with ideeli. We are committed to customer satisfaction, and want to make sure that we are providing our members with the best shopping experience possible. Please do not hesitate to contact us at support@ideeli.com with any questions, and thank you for being an ideeli member.
7/19/10 •
Votes (0)
This is Anna M again. Ideeli gave me a free $15 credit, so I decided to give the site another chance. I ordered a dress that looked cute, but was hideous when I got it, then when I went to return it, suddenly it was "Not eligible for return." I checked on the return status before I received the package, and it was eligible. NEVER SHOP HERE!
8/2/10 •
Votes (0)
Hi Anna,
I'm sure there must be some misunderstanding. Please reach us at support@ideeli.com and we will take care of your order right away and look into exactly what happened.
Best,
Jason Faria
8/2/10 •
Votes (0)
Unfortunately, ususally when things go wrong you see reviews. I'm sorry to say that I'm guilty of that too. Anyway, I've made a few orders with ideeli and never had any issues. My first order was two months ago, so maybe they have changed? Either way, I've bought from them and will buy from them again. If you have any doubts, feel free to contact me at this board and I'll be happy to respond to you (up until I can't, cause I do have a full time job ok). I tried Rue La La and Gilt, and I guess they work for some people,but I'm not spending $150+ for some shapeless shift made by someone none of my friends have heard of. For that, I go to our local Goodwill :) Ideeli had designer stuff that fit my budget. The end, thanks.
11/10/10 •
Votes (0)
Hi Canesha,
It really does make our day when members take time out of their busy days to let us know their appreciation. Thank you so much for being supportive and we really hope you continue to enjoy the events we work very hard to provide every day.
Best Regards,
Jason Faria
Customer Service Manager
11/10/10 •
Votes (0)
I have been buying from Ideeli.com for almost a year and believe you me, I have bought a lot from Ideeli. I never had any problems with them. Whenever you place an order, Ideeli always give you an estimated shipping date. Only once ideeli shipped the item a day after the estimated shipping date and they gave me a credit for whatever I spent on shipping. Awesome! And the bargain you are getting, I save so much money buying from Ideeli, I really don't care if I have to wait 3 or 4 weeks, I never waited more than 4 weeks. I actually go on the brand website and find the items I want selling for the actually retail cost. I save hundreds of dollars with Ideeli. I will never buy clothes anywhere else.
Love Ideeli.com
Maridza Molina
12/16/10 •
Votes (0)
IDEELI clearly states shipping "expected shipping dates" for the items you buy. NO ONE is making you buy from them. More for the rest of us - this site ROCKS. I too received an unexpected ten dollar credit for a shipping delay. The rest of the order shipped and I've never had a problem. Their customer service response time was within hours of my initial email. There is nothing you can say about this business thats negative. Original poster you ARE TRIPPIN'!
2/25/11 •
Votes (0)
Another important note: YOU ARE CHARGED FOR THE ITEMS ONCE THEY SHIP.
Not all items are eligible for return. Mostly just shoes.
Eligible returns need to be made within 14 days of the SHIPPING DATE (the day it began its journey to you via UPS)
You are given a return slip to print up for any ELIGIBLE items you wish to return and the return shipping is free.
I suggest being a more INFORMED consumer - start by taking the time to read the shipping and return policy of any website you are considering purchasing from.
Its a lack of effort on the consumers part not IDEELI as to the nature of these negative reviews.
2/25/11 •
Votes (0)
I ordered from Ideeli for the first time two weeks ago. In my receipt it said that my merchandise wouldn't be shipped until March 1st. The clothes is already here and are hanging in my closet. My only issue at this point is... One of my items isn't true to it's size. But I think think that its an Ideeli issue. But the designer. Designers still aren't on the same page as to what a 4 or a 6 is. I'm looking it at like this... I need to hit the gym so I can fit the mini. But really... Look for the things that aren't eligible for returns and think twice And check the size chats before purchasing. Thanks for working out these wonderful deals Ideeli. I'm just sad that sometimes I don't get to the super cute items in time.
2/26/11 •
Votes (0)
Hi Maridza and Emily,
Thank you so much for your support, and for sharing your feedback on Sitejabber. I'm so glad that you're both enjoying your ideeli experience. As you've mentioned, we try to make the shopping process more convenient by listing estimated shipping windows on the item pages during the sale, and also on your order confirmation. We also provide answers to many common questions in our Frequently Asked Questions section of the site. That said, we certainly welcome all feedback, and are always happy to help clarify our members' concerns. Thank you so much for being a part of ideeli! Please feel free to reach out to us at support@ideeli.com if we can ever be of help.
Best,
Jason Faria
Customer Service Manager
3/1/11 •
Votes (0)
Hi Femmeccreole,
Thanks for your message, and for your support. I'm so glad that your order shipped earlier than the estimated shipping window, and that you're able to enjoy your new clothes a bit sooner than expected. However, I'm sorry to hear that one of the items you ordered is not an adequate fit. Please do reach out to us at support@ideeli.com if you would like to initiate a return for this item. We're always happy to be of help.
I wish you continued happy shopping with ideeli!
Best,
Jason Faria
Customer Service Manager
3/1/11 •
Votes (0)
Jason-
Since this seems to be the best way to reach out to you, I wanted to raise a concern. I think that the reason why so many people accidentely order the wrong size is due to a glitch on your site. After you add something to your shopping cart in your selected size, if the item sells out in that size before you complete your order, it bumps you up to the next available size. For me, this was a size 4 to size 12 bump. That is not ok. Fortunately, that item could be returned, but I would have been very mad if I couldn't AND I wasted $10 on shipping.
3/1/11 •
Votes (0)
Hi Anna,
Thanks for reaching out to me here, and for sharing your feedback. Our system is actually not designed to function in the manner you've described. For clarification, after an item is placed in your cart, we do not make any changes to the size you have selected. If you would like to provide an order number, I can look into the date you placed this order, and can further investigate what occurred. Thanks, again, for being in touch.
Best,
Jason Faria
Customer Service Manager
3/1/11 •
Votes (0)
yep, as long as you are informed consumer, you are not going to regret shopping at this store. I have already submitted my own review on Ideeli and gave it 4/4 stars.
3/30/11 •
Votes (0)
Hi Andrew,
Thanks so much for your support. I'm so happy to hear that! Please always feel free to reach out to us if we can be of assistance, and thank you for being a part of ideeli.
Best,
Jason Faria
Sr. Manager Customer Service
3/31/11 •
Votes (0)
I love Ideeli and have shopped with them quite a few times. I have returned an eligible item with no problem and used my credits with no problem. One suggestion that I have regarding sizing: sometimes Ideeli's size chart for a given designer may not be accurate or may be confusing. What I do now is visit the website of the designer (if they have one, and most do) and look at the size chart before ordering, that way I have a better idea of the actual sizing. And some designer's sites can tell you if their sizing runs small, large, or true to size.
4/9/11 •
Votes (0)
Hi Kimberly,
Thank you! I'm happy to hear that you love shopping with us. I also appreciate your taking the time to offer a suggestion. As a note, we receive all of our sizing information directly from our manufacturers. However, if at any time you have a question related to sizing, I encourage you to reach out to us at support@ideeli.com for clarification. We're always happy to help. Thanks again!
Best,
Jason Faria
Sr. Manager Customer Service
4/12/11 •
Votes (0)
jason i have an issue with my ideeli return i do not want store credit i bought 2 items that was my right size and they did not fit and also i ordered shoes and returned them cause they looked worn....i returned the shoes 15 days ago and ideeli has not returned my money to my bank account as yet i plan on calling my bank about this tomorrow if its not resolved and im submitting a complaint to the better business b. heres my order info order #23738650 and #22344762........My Returns
Return # Product Reprint Label Return Date Returns
#RA22344762A ZIGI Pagent Blue Denim 1Z22A4299090753999 04/19/11 View return
#RA23738650A REALITY IN STYLE David Cowl Dress Black, REALITY IN STYLE David Cowl Dress White 1Z22A4299099913479 05/01/11 View return
5/6/11 •
Votes (0)
Hi Kimalia,
I'm glad that after reaching out via phone, that we were able to reach a successful resolution. Please don't hesitate to reach out to us again at support@ideeli.com with any concerns.
Best,
Jason
5/10/11 •
Votes (0)
Is there a phone number customers can use? There doesn't appear to be one listed on the website and I am now in a similar situation to Louise D.
5/11/11 •
Votes (0)
Hi Kimberly,
So we can best assist you, can you please reach out to us via our Live Chat portal: http://support.ideeli.com/app/chat/chat_launch/session/L3NpZC82WEVfd0l0aw%3D%3D? Please also feel free to send me a private message here with your user id and order details and I'd be happy to help. Thanks!
Best,
Jason Faria
Sr. Manager Customer Service
5/11/11 •
Votes (0)
Hi Kimberly,
I'm glad that after speaking to our Customer Service Manager Leo over the phone this morning, that we were able to reach a successful resolution. I hope that you will reach out to us again at support@ideeli.com with any concerns.
Best,
Jason
5/12/11 •
Votes (0)
Thank you, Jason. Leo was great! I'm hopeful that my issue has been resolved and that I can continue shopping through ideeli with confidence!
Cheers,
Kimberly
5/12/11 •
Votes (0)
i have chatted with an ideeli member a few times regarding this matter butit seems that you are the person to talk to jason - i placed an order for 3 items almost a month ago and the shipping address was wrong. i was told by ideeli that once they receive the items back at the warehouse they will reship it to the correct address free of charge. i was happy with this answer at first, however it has beed several weeks later and according to one of the tracking numbers the item is sitting in pethpage somewhere, and the others have been shipped back to ideeli and when i try to contact UPS/USPS they say there is no information available regarding these items. i have chatted with an ideeli rep many times about this issue and they keep telling me the same thing - that they are working on it. infact the last rep said she would contact the technical team and email me the status on the items buti have yet to hear back from her. can you please check on the items and let me know what is going on with them. order number #27794630. i have bought many itmes form ideeli in the recent past and was very happy. however i am getting frustrated about this issue especially since i had wanted to wear one of the items to an event this sunday and now will not be able to.
7/8/11 •
Votes (0)
Hi Leah,
I'm so sorry to hear of any difficulties with your order. Thank you for taking the time to reach out to me on Sitejabber and for providing the order number. I'm currently looking into the status of your shipment and will provide an update as soon as possible. Please stay tuned for a personal update from us today.
Best,
Jason Faria
Sr. Manager Customer Service
7/8/11 •
Votes (0)
5/24/11
Let me begin by saying I have NEVER had a more horrible experience with an Internet merchant than the one I had with ideeli. I recently joined the site after watching my girlfriend buy from ideeli a few times. Last Wednesday (05/18), I placed 2 orders: the first was a Kosta Boda vase for my sister's 30th b-day, and a second order for gifts I had to make in the coming weeks (weddings and b-days). This 2nd order had 4 items in it (2 Kosta Boda items and 2 Oggi items). The 1st order was to be shipped to Phoenix directly and the 2nd one was to be shipped to me in Atlanta.
Lets start with order #1. On Thursday (05/19), I received an email from ideeli saying one of the items for order #2 had shipped. I went to the website to check the status of the package. To my surprise, order #2 was shown as cancelled. I never received an email telling me this. I then tried to open order #2 in my account. What did I find? Of 4 items I ordered, 3 of them had been removed from the order. The only thing that was shown was the item they had shipped (a Kosta Boda item).
I contacted Customer Service via chat on Saturday (05/21) for the first time. They couldn't help me, so my issue was referred to a supervisor. I was told I would get an email explaining everything ASAP. On Monday (05/23) in the afternoon, I tried the live chat again to get an update. No update was available. I decided to send an email, as they claim they respond within 4 hours (on average!). On Tuesday (05/24), I tried the chat yet again. This time the agent told me he was going to forward my problem to a supervisor . . . wait what??? Wasn't that done already 3 days ago?
When I got home Tuesday night, the package that was sent on the 19th had arrived. What did I find when I opened it? A broken Kosta Boda glass figure. I swear, at this point, I wanted to punch a wall. I tried calling the number the agent had given me earlier. What a joke! It went to a voicemail. I didn't bother leaving a message. I got back on the live chat, but this time I just let the agent know what a horrible service ideeli provided. He/she told me how sorry he/she was about everything (bla bla bla!) and told me I would be getting a return label for my broken item. All I had to do was put everything in the box again, tape it, drive to the post office and spend my gas money, wait in the eternal line there, and ship it back to them. After 4-5 days, I would be getting my refund. Sure, why wouldn't I do all this for ideeli, considering how great they have been to me throughout this whole experience?
ideeli, you are by far the WORST merchant I have dealt with in the last 15 years. Oh wait, I did get $35 to spend on a future order. Let me think about that one for a second . . .
At the end of the day, I have spent close to 8 hours dealing with this @#$%. What do I have to show for it? Absolutely nothing! Every product I ordered was cancelled or removed from my orders. And now I have to drive to the post office (on my time and dime!) so that I can get credit for an item they shipped and that was broken. Please, stay away from ideeli. My girlfriend, after watching me go thru this, has sweared she will never order from the again. Same thing with my 2 sisters. And you know what? They will get more of their friends to stop ordering from this website. Again, stay away! Customer service sucks! I even ask their agent to pass along my phone number to one of their supervisors/managers so that I could really tell him/her how I feel about this whole situation. I wonder what will happen next . . .
Boycott ideeli!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
That's a horrible experience. Is there any chance you can get your money back from your credit card company?
5/24/11 •
Votes (0)
I'm going to give ideeli 5 days after I send them back the broken piece to give me back my money. And it better be ALL my money. I don't want any excuses about non-refundable shipping charges or re-stocking fees for returned items. If the money is not credited to my Amex in that time frame, I will have the credit card company start an investigation plus I will report the scam to BBB. I already got my girlfriend and my 2 sisters to stop shopping at this site. I'm working on all the people in my office now. Boycott ideeli!!!
5/25/11 •
Votes (0)
Hi Waldemar,
Thank you for taking the time to share your feedback on Sitejabber, and for providing your user id and order number via private message. I'm sincerely sorry to hear of the experiences you've noted, and am going to personally look into your account and make this right for you. I apologize for any inconvenience. Please stay tuned for an update.
Best,
Jason Faria
Sr. Manager Customer Service
5/25/11 •
Votes (0)
I recently had a very bad experience with ideeli as well. Don't want to take the time to go into all the gory details, but after my last correspondence with ideeli expressing my disappointment with their customer service, the responce i got from them was "thank you for getting back to us, we will cancel your accoiunt..." No apologies, no remedies, just we'll cancel your account..." Does that sound like a company that cares about their customers? I think not... I also sent messages to all of my friends I referred to the site and recommended they NEVER do business with ideeli. Not that they will be around much longer with service like this...
12/13/11 •
Votes (1)
Hi TC,
No one is more disappointed about this than us. Our number one priority is providing great service to you, and I'm so sorry to hear that you're unhappy with your experience. So I can personally look into your incident and work to make things right, can you please private message me your ideeli user id? I will investigate this asap.
Best,
Jason Faria
Sr. Manager Customer Team
12/13/11 •
Votes (0)
1/11/10
On December 11th of 2009, I ordered a Nautica coat with an expected ship date of December 28th - January 4th. On January 6th, I hadn't received any shipping notification so I sent an e-mail to their support and was told that the coat would ship in the next 24 to 48 hours and they'd be happy to apply a shipping waiver. I waited another 3 days and sent them another e-mail to which I received a reply that said, "Our warehouse team informs us that this item from your order is unavailable from the manufacturer." Did they not this two days prior when I first inquired? It had practically been one month since I placed my order. They gave me a one-year $25 credit as a "courtesy".
Ideeli fails at the very basic level of a business: supplying products that they advertise.
What upsets me so much is that the coat was a present for my future sister-in-law. How terrible does it look; I say it's coming between x and y dates, oh no wait another 2 days, and oh no, it's not in stock?
I will never do business with them again . A $25 credit does not put a coat in my future sister-in-law's hands.
Hi Monica: I want to apologize for the negative experience. While shipping and availability of orders are subject to change, we aim to update our customers with the most recent statuses of their shipments. I want you to contact support@ideeli.com directly, at your earliest convenience, if your issue has not been resolved, and we will be happy to work through this with you. Thank you for your feedback, it is sincerely appreciated.
Jason Faria
Customer Service Manager
ideeli, Inc
7/21/10 •
Votes (0)
Trying to save face....i know this response was over a year ago, but just let me say this...NOTHING HAS CHANGED! YOUR CUSTOMER SERVICE STILL SUCKS! i bought a 150.00 pair of shoes that came damaged. the link to return them did not work for some reason for me to print out. i have been calling for 3 straight days and e-mailing too. my mother once told me "ain't no lesson like a bought lesson". hell will freeze over and satan spawn will be throwing snowballs before i ever do business with this company again!
5/26/11 •
Votes (0)
I used the live chat 2 days ago and they issued me a return label that works no problem. In fact, they issued it the moment I asked. Did you get an email that lets you follow a link where you can retrieve the label? They should be generated automatically and should coincide with your order item.
5/26/11 •
Votes (1)
Hi La,
I'm deeply sorry to hear of any trouble, and am happy to help you retrieve your return label. Would you be so kind as to private message me your order number so I can look into what's occurring? Thank you, and I look forward to being of help.
Best,
Jason Faria
Sr. Manager Customer Service
5/26/11 •
Votes (0)
Hi Alex,
Thanks for your helpful message, and for your support. Please don't hesitate to reach out to us if we can ever be of assistance.
Best,
Jason
5/26/11 •
Votes (0)
Well that's too bad bacause I was looking at some stuff that I really liked and wanted to order, but after reading this negative comments about this company I would never purchase from them.
8/19/11 •
Votes (0)
Hi Mayra,
I'm sorry to hear that. Please know that we take all concerns on sitejabber and beyond very seriously, and are continually improving all aspects of our site and sales to provide the best experience possible. Don't hesitate to reach out to us at support@ideeli.com if you have any additional questions or concerns.
Best,
Jason Faria
Sr. Manager Customer Service
8/19/11 •
Votes (0)
I attempted to call Ideeli last nite. I hv bought quite a bit of stuff from this co so imagine my surprise when they don't even answer!! U hv to lv a tel # for them to get back to u. I recvd a call from an Ilana @ 3! Today sounding so nasty even b4 identifying herself that I hung up. In 2012 with all that goes on this is how u treat ur customers?? Really??
3 weeks ago •
Votes (0)
11/21/09
I have shopped with some of the other online sample sale websites and always been happy. Ideeli, however, sent me the wrong sized item (a 10 versus a 2), then attached a sized 2 tag of their own to it. I am in the process of attempting to return the item, and it is nearly impossible. No one replies to my emails and they only offer store credit, minus the shipping costs. So I will end up paying 10.95 for shipment of an item that was not what I ordered.
Hi Ashley: I am sorry to hear about the mishap. We do offer a full cash refund for wrong items - including shipping - when reported to orders@ideeli.com. Please feel free to contact us directly at support@ideeli.com with any questions as well.
Jason Faria
Customer Service Manager
ideeli, Inc.
7/19/10 •
Votes (0)
I had a funny feeling about this site and that's why I went online to check it out. I guess the prices were just too good + I saw no strong statements about their backing their products. Glad there's an Internet where we can all exchange our info.
8/28/11 •
Votes (0)
Hi Mari,
Thanks for your comment. Please know that we stand behind the authenticity and quality of all of our products, and I can assure you that there is no cause for concern about the quality of our brands. Should you have a specific issue or need any further assistance, please don't hesitate to contact us directly at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service
8/29/11 •
Votes (0)
2/1/10
EVERYONE - PLEASE!!! Send your complaints to the Better Business Bureau in NYC. It is very easy to file the complaint, and the complaints are usually resolved in 30 days, which is better than the 2 month I have already waited with Ideeli. The more complaints, the more the company will react to the poor service practices they have with customers.
Hi Diane: I apologize for any negative experience you have had. I want to assure you though, that customer service is of the utmost priority and our BBB rating reflects our commitment to customer satisfaction. We invite you to shop with ideeli again, and welcome all customer engagement. http://www.bbb.org/new-york-city/business-reviews/internet-shopping/ideeli-com-in-new-york-ny-111147/
Jason Faria
Customer Service Manager
ideeli, Inc.
7/19/10 •
Votes (0)
I think I'm having the same problem. First of all, my first order which I made in the middle of May, I still haven't received my purchase yet. Secondly, I could not find their customer service number anywhere on their site until now I have to do google search. I still have other purchases from ideeli and I think I should just cancel them. I don't want to wait the day I die then I can wear my beautiful dress I ordered from ideeli......(kidding).
Plus I have found their price is more expensive than Hautelook price (with the same item). Now I'm seriously a huge hautelook fan, especially after I have heard so much about ideeli, for sure hautelook is my favorite.
Their customer service is so great! I'm from Taiwan and English is my second language. Lots of American customer service wouldn't even let me finish up what I wanted to say to them. ~"."~
However I have found a great customer service from Hautelook.
THEY LISTEN, THEY HELP ME AND THEIR SHIPPING IS SUPER FAST!!
P.S. I have met this wonderful customer service girl from hautelook. She has helped me so many times. I don't think I would find a better customer service representative than she is. Her name is Rachel Higel. If anyone shops at hautelook and has problems, I'm sure she'd love to help everybody. Here is her email address: rachel.higel@hautelook.com......seriously she response mail back to me every time in12 hours.
8/11/10 •
Votes (0)
HI Alice,
I apologize if you have had any trouble with your orders. I am sure our team has tried their best to accommodate and listen to all of your concerns. If you let me know exactly what we can do for you we would be happy to help.
If you need to know your order status or if it is still very late let us know the order number and we will get right on it. As always you can reach us at support@ideeli.com and if you have anything you are not satisfied with please feel free to message me here.
Thanks so much for letting us know your concerns.
Best,
Jason Faria
Customer Service Manager
8/11/10 •
Votes (0)
12/28/09
Buyer beware!! They have nonexistent customer service. I ordered a sweater and it wasn't the size I ordered so I returned it but still have not received any confirmation or credit back from the company. I've sent the company 2 emails regarding the status of my credit but fortunately I purchased with credit card so hopefully AMEX can help me.
Hi Kathy: I want to apologize for the delay in communication. Please contact us at support@ideeli.com if the wrong item was sent, and we will be more than happy to look into completing the return for you. I want to assure you that both quality control and member experience are very important to us, and we take your concerns to heart.
Jason Faria
Customer Service Manager
ideeli, Inc.
7/20/10 •
Votes (0)
11/9/11
UPDATE - I changed my rating to a 1-star. Worst customer service ever. DO NOt WASTE YOUR MONEY HERE.
I've ordered quite a bit from Ideeli in the past 18 months. I've purchased women's clothing, men's/boys' clothing, and home goods. For the most part, I've had good experiences. but at the end of the day, a bad experience or two poorly handled by the Ideeli team has left me just not too interested in returning.
Generally speaking, the clothing items i've ordered have been good to excellent quality, excellent to *amazing* deals, and mostly true to size. i've had a few items tailored after arrival (no returns allowed on those), but I have things tailored often, so I was not dismayed by this.
Most of the home items I've ordered have been good. However, I ordered a pair of soup tureens and one was completely broken. I never heard back from CS on this. Around the same time I orderd about three sets of highballs and an equal number of lowball glassware sets. there were broken glasses in each, and again.., no response from CS. I also ordered two cake plates (that match the style of the soup tureens) and again....one was broken. and....you guessed it....no response from CS.
In truth I've spent over $10k on the ideeli site, and most everything has been good. Do i think they should be responsive to product issues? yes. should I have been provided replacements? of course. But i was not. The loss is overall a small % of what I've spent, so I cannot rate my overall experience too poorly. In fact, I've clearly loved Ideeli for the most part. i've not stopped shopping there entirely, but I'm now more prone to visiting other sites first. The damaged items not replaced really bothered me.
Shipping is pretty quick, or at least within the timeframe provided. I've had one item cancelled, and I received a $25 credit. I've also receivede credits for slow-to-ship items. which i appreciated. I urge caution that items are usually NOT returnable; I've never returned an item so I cannot comment here. I do know they emails to CS about damagaed items were dead in the water.
Will I shop again here? Likely....on the more equitable sales. Do I have low expectations of this site now? Absolutely. Will I refer to friends? nope. I think my bad experiences have trumped the good.
Ideeli needs to realize when you offer high-quality items, your client base expects more than dead-in-the-water emails to CS. I'll NEVER buy anything that can break (so shoes and clothing it will be). And over time i'll stop popping in to look at deals. their loss.
Hi Heather,
I'm terribly sorry to hear this! Would you be so kind as to send me a private message with your user id so I can personally look into the incidents you've referenced? Our aim is to provide our members with excellent and timely customer service at all times. Please rest assured that I will work to get to the bottom of this.
Best,
Jason Faria
Sr. Manager Customer Service
9/20/11 •
Votes (0)
7/14/10
Don't buy from here unless you don't mind being charged for something only to never receive it. I love the $10 shipping charge - what exactly does that pay for if they never ship it?
I ordered something from ideeli, then three weeks later ordered a few things from Gilt.com. Both the Gilt.com things are here and wonderful. The ideeli stuff is nowhere to be found.
Also, I almost bought a pair of jeans off ideeli yesterday then found the exact same thing on overstock.com only CHEAPER and $1 shipping. LAME.
Hi Alli: I apologize for any confusion. Please let us know the order number so we can look into this immediately. You can reach us at support@ideeli.com, or orders@ideeli.com right away. Thank you so much for getting in touch with us, and being an ideeli member.
Jason Faria
Customer Service Manager
ideeli, Inc.
7/29/10 •
Votes (0)
Jason you have the worse job on earth, you are keep apologizing, get the new job brother, i was planing to place a order but hell NO, not with you people
8/6/11 •
Votes (1)
6/25/10
Well,well to say that ideeli is horrible is practically a compliment.
Do not waste your time,they are many others professional private sale sites that offer great value AND customer support:
Gilt
RueLaLa
Editor's Closet (this site can be a bit spotty too, but they have gotten their act together lately)
Haute Look
Top Secret
Row Nine
Glam List
Gomatta Girls
OKL -for home stuff
With so much competition there is no need to put up with the antics of clowns playing at having a business..
Thank you so much! I LOVE ruelala.com. I haven't returned a thing since the quality is there and they also ship so fast... Excellent sight. I just discovered haute look and am pleased with them. I will beware of ideeli and check out these other sights instead! I hope I get what I ordered from ideeli yesterday. The no return policy on most items is terrible anyways........ Thanks for the tips!
7/12/10 •
Votes (0)
What does OKL stand for? I can't find it on the net! Thank you?
7/12/10 •
Votes (0)
Hi: We aim to offer our customers with authentic designer products at the best discounted prices. Moreover, we are committed to providing our members with premier customer service. If any of your experiences with ideeli have been unsatisfactory please do reach out to us directly at support@ideeli.com and we will be more than happy to work with you. Thanks for the feedback.
Jason Faria
Customer Service Manager
ideeli, Inc.
7/29/10 •
Votes (0)
Hey Jason. I need your help. I ordered some floor lamps from you and I never got the shades. I emailed and got a response back saying they aren't coming. WHAT? They said I can return the bases for a refund and sorry for the inconvenience. The bases are huge and I want to keep them. I am wondering if you can track down the shades. This is PROBLEM. I would like a partial refund at the least if you can't track them down. Maybe I can purchase shades separately and you can pay for them???? This is ridiculous. I have read all the reviews on here and I am very concerned. Thank you! Emily
8/2/10 •
Votes (0)
Hi Emily,
I would be glad to look right into this but I will need a bit more info. Can you give me an order number or an incident number for your customer service request so that i may get right on it?
Thanks,
Jason Faria
Customer Service Manager.
8/2/10 •
Votes (0)
Typical ideeli bs. If they spent half the time taking care of their customers, instead of proling the internet for bad press (which they have plenty of!) they might begin to climb out of the customer-service hellhole they inflict on their customers. The best thing is to stay away. You'll thank me later.
8/5/10 •
Votes (0)
Hi youwish x,
We are making every effort to improve all aspects of our company. We are truly sorry for any poor experience you may have had in the past and we would be happy to take into consideration all suggestions our members have as well as take a look at any specific concerns they may have.
Please reach out to us at any time via our contact form or support@ideeli.com for both feedback and any concerns regarding a purchase. Or feel free to contact us here if that is easier for you.
Best,
Jason Faria
Customer Service Manager
8/5/10 •
Votes (0)
9/29/09
I love how they offer designer items at a discount. However, their customer service is nonexistent and they don't adhere to the shipping schedules promised on their website. I ordered a $200 handbag which did not ship until a month after my credit card was charged, despite their FAQ, which says "[w]e may take up to 10 business days from the close of a sale to ship... Please don't contact us to find out what your tracking number is until at least ten (10) days after a sale ends." No one responded to my repeated emails, and the customer service phone number goes straight to a machine. I finally got the bag, but it was the end of the season, I already purchased another bag at a retail store, I was really frustrated with ideeli.com, and I had almost filed a complaint with the BBB.
Hi Riya: I apologize about your earlier experience. We no longer charge until your item ships, check out our new shipping guidelines ( http://idee.li/shippol ), and contact us at support@ideeli.com if you have any further questions. I hope this helps, and thanks for the feedback.
Jason Faria
Customer Service Manager
ideeli, Inc.
7/19/10 •
Votes (0)
9/24/11
I am disgusted with the poor customer service, the long shipping times and the lost packages from Ideeli.com. Every order takes one month or longer to receive (ridiculous! - I pay the same amount as other customers but have to have my shipment delivered by UPS ground then transfered to USPS package services which ships my item to me via BOAT, wth?) At least offer the option of sending via faster shipping with higher cost-geez. But the worst thing is that after waiting a month, they lose my packageS - yes 2 of them, from the same order?!!! One was delivered to an address in another state and the other package was marked "moved left no forwarding address" I have lived in the house for over 4 years. Unbelievable. So I chat for about 20 minutes with the customer agent who barely speaks or spells proper English and request that all of my orders not yet shipped be cancelled and any credit due should be refunded to my credit card. She tells me only $48 can be returned to my card out of $500+ What?! She says that unless it is the fault of Ideeli that they will only issue refunds in form of credit. I told her that this entire mess was because of Ideeli and aske that they issue me a refund not only for the order that is over one month old, sent in two shipments (why?) and BOTH lost but also for all of the orders not yet shipped which I do not want to wait over a month for. She said she could not.
To date, I got $10 credit for my inconvenience. I plan to open a BBB claim and file a case with the Federal Trade Commission and Consumer Protection Agency.
IDEELI is terrible.
Hi Shoppingsmy T.,
I'm just as upset as you are to hear of this experience. Can you send me a private message with your user id so I can investigate the incidents you've referenced? Please rest assured that I will work to get to the bottom of this and make it right in any way I can.
To help you understand our shipping policy: for most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays. I will definitely share your feedback with our Internal teams so we can continue to enhance our shipping policies.
I look forward to hearing from you and to being of help.
Best,
Jason Faria
Sr. Manager Customer Service
9/28/11 •
Votes (0)
Wow! For the most part, my shopping experience has been awesome! They provide an estimated shipping date and it's always right on target. Customer service has always been very pleasant. I'm shocked!
10/6/11 •
Votes (0)
Hi Neelie,
Thanks so much for your support. As you mentioned, we try to make the shopping experience more convenient by providing an estimated shipping window on each individual item page during the sale, as well as on your order confirmation. In the case of an inadvertent error or shipping delay, our Customer Service team is dedicated to making things right.
I hope you received my reply on your previous post? I look forward to hearing from you and further assisting.
Best always,
Jason Faria
Sr. Manager Customer Service
10/6/11 •
Votes (0)
5/2/11
While I have had some success with orders, they are usually very late and they make it very difficult to return. They give you 14 days from shipping date to return, but it takes a week to ten days to get it. By the time you have tried numerous times to find out print out the label they tell you that you can use to return it, yougive up and send it back yourself. But by then you have passed to the 14 day return date. Not worth it.
I agree, recently they've changed their shipping methods. Instead of using UPS solely, they "outsource" to USPS which takes a day to a few days longer. I feel like they should change it to the date it's delivered, not shipped out. And I find it deceptive that Ideeli hasn't issued a mass email to notify their users about this change in shipping.
I'm not sure about sending back items to myself though using their labels O.o...I think they're clearly printed.
5/2/11 •
Votes (0)
i am kind of glad, however, that they're giving our good ole USPS some business.
5/2/11 •
Votes (0)
Hi Gayle,
Thanks for sharing your feedback. I'm sorry to hear you've experienced a delay with any of your orders. Our priority is for you to be happy with your purchase, and we're always willing to work with you if you're not (especially in the case of an unforeseen delay). Please feel free to reach out to me via private message with questions regarding any specific order. Thank you, again, for taking the time to share your feedback, and for being a part of ideeli.
Best,
Jason Faria
Sr. Manager Customer Service
5/5/11 •
Votes (0)
3/20/11
I was pretty furious to find out that Ideeli did not use my return credits to pay for a new order. Really really disappointing; I really thought Ideeli would treat me better than this. I see this as an easy way for them to get more money out of me and then tie me to the site with the return credits I still have. What a disgrace.
Hi Maddy,
Thanks for taking the time to share your feedback on Sitejabber. I'm sorry to hear you weren't able to apply your store credit to an order, and can assure you that we in no way attempt to keep you from redeeming your credits. In fact, per our standard policy, store credits are actually automatically applied to your order at checkout. If you'd be so kind as to share your order number, I'd be happy to look into you account to see what occurred. Keep in mind that your return must be received and processed in our warehouse before the store credit is added to your account and available for use with new orders. I look forward to hearing from you.
Best,
Jason Faria
Customer Service Manager
3/21/11 •
Votes (0)
Hi Maddy,
I'm so glad we were able to touch base via private message yesterday evening. It was my pleasure to be of help and to resolve your concern. Thank you so much for your kind words, and remember that we're always happy to help answer any questions.
Best always,
Jason Faria
Customer Service Manager
3/22/11 •
Votes (0)
3/9/11
This is the first time I've ever felt compelled to join one of these groups. With that in mind stay away from IDEELI.COM. Even their own cs representatives expressed disdain with how the company handles itself. Documentation doesn't help and the truth is manipulated to fit their needs. BUYER BEWARE.
there's an ideeli representative who lives here (responds to all complaints) at SiteJabber. he's commented on almost all the negative posts. you could contact him directly, if you're still in the mind to try to work something out with them.
3/9/11 •
Votes (0)
I would consider it but I have given them 5-6 avenues for several weeks to address it. At this point I didn't come here to negotiate, I came here to inform unsuspecting customers of my experiences. I even had a couple of their agents "personally" apologize for the actions of their company w/ the comments that they don't agree with the position of IDEELI. I really didn't come here to expect so many other problems with this company but now that I'm here I'm bound to preserve the identity of the kind and understanding agents I communicated with. Thanks for the advice though. I saw his pic and believe he could check his voice mail from a couple of weeks ago and figure out who I am and what my problem is.
3/9/11 •
Votes (1)
Hi RE E,
I'm so sorry you feel this way, and very much want to address your concerns. I've also received your previous posts on another forum. Would you be able to private message me with your former ideeli user ID or the e-mail address that was associated with the account so that I may contact you directly? Please know that Customer Service is our top priority. We respond to all member inquiries through our Live Chat portal, social media forums, and via e-mail within a 24-hour period (often sooner). I look forward to hearing from you, and thank you for sharing your feedback.
Best,
Jason Faria
Customer Service Manager
3/9/11 •
Votes (0)
Careful, these guys bite.
3/16/11 •
Votes (1)
what do you mean? did your customer service experience get worse after you contacted them? i wouldn't have any trouble believing it, given the experience i've had...
6/23/11 •
Votes (0)
Hi Joyce,
I would be happy to assist you with anything that you may need. If you like please just message me your order number and or concern and I will be happy to look into it ASAP.
Best,
Jason Faria
Sr. Manager Customer Service
6/23/11 •
Votes (0)
3/3/11
I just received the first (and now only!) item I will buy from Ideeli. They are a pair of boots--expensive at $275 and they have CLEARLY been worn. I would send them back, but frankly I can't risk getting my blood pressure up by shopping for inferior/used products to use up a credit as they won't refund cash. I have shopped Rue La La and Gilt group with no issues. I really feel taken here, but I guess Caveat Emptor--I should have looked for reviews before I made a purchase. I was thinking of buying one of their vacation packages in the Caribbean--no way would I chance it now!
this is so strange! the ideeli representative jason is pretty active here, so i'm sure he'll respond. it just seems so odd - how could they be worn??
3/3/11 •
Votes (0)
Hi LH,
Thank you for sharing your feedback on Sitejabber. I'm so sorry to hear that you're feeling this way. I can assure you that everything we sell on our site is new, and comes either directly from the manufacturer or via a licensed third party. We stand firmly behind the quality of all of our featured items and deals. As our goal is for members to always be happy with their purchases, however, I'm more than glad to work with you if you're not. Can you please provide your order number so that I can look into your order and further assist? Thanks!
Best,
Jason Faria
Customer Service Manager
3/4/11 •
Votes (0)
Take a picture of the boots that shows they've been worn, send it to customer service (or Jason directly), and they will refund your money. It's not standard practice but they will do it if the material has been damaged in some way.
3/4/11 •
Votes (0)
did this happen to you, grace?
3/4/11 •
Votes (0)
Yep. They were really good about it.
3/4/11 •
Votes (0)
Hi Grace,
Thanks for your message. Per my message to LH, I'd like to reassure you that all of our products are new, and unworn. In the case of unforeseen damage of an item, we always work to resolve this for our members. I'm so glad we were able to assist you with your particular concern, and I truly apologize for any inconvenience you may have experienced. Please always feel free to reach out to us at support@ideeli.com if we can ever be of help.
Best,
Jason Faria
Customer Service Manager
3/4/11 •
Votes (0)
2/11/11
I have serious doubts that their products are original, the boots I received today
worth soooooo far less that what I payed for them. They have not quality at all, It is
clear they are not original, so bad I can not return them. Waste of money, do not buy from them
Hi Sonia,
Thanks for your message. Though I am very sorry to hear that you were disappointed with the boots you ordered, we do stand behind the quality of all of our featured products. I can assure you that all of the items sold on ideeli are authentic, and that their authenticity is verifiable. That said, our goal is for members to always be happy with their purchases, and we're very willing to work with you if you're not. Would you be so kind as to reach out to support@ideeli.com with your order number so that a member specialist can take care of your specific concern? Thank you!
Best,
Jason Faria
Customer Service Manager
2/15/11 •
Votes (0)
Sonia, you are wrong. My son works there and I can honestly say they do purchase from designers.
4/2/11 •
Votes (0)
Hi Norma,
Thank you for your message, and for your support.
Best,
Jason
4/4/11 •
Votes (0)
Really, is that the best response ideeli can come up with? Every response is simply a thank you for support. Instead try 'how can I make this right for you?'.
4/27/11 •
Votes (0)
Hi W C,
I am unsure what specifically you are referring to, we addressed Sonias concern and thanked Norma for her support. Did I perhaps miss a concern that I should have addressed? Thanks for your help!
Best,
Jason Faria
Sr. Manager Customer Service
4/27/11 •
Votes (0)
I am suspect about this complaint. Overstock normally charges $2.95 for shipping and their return charges are high. they also have a restock charge for electronics. they do not refund shipping unless the error was on their end. If you order the wrong size you pay return shipping Once in awhile they have a one day special for $1.00. I know because I order from Overstock and Amazon all the time. Overstock does not normally deal in high end or designer merchandise. they have nice things, but generally not designer names. Also, a lot of people complain that the sizes they ordered did not fit right. I go to the store and keep notes about different designers, because each label and even store brands have their own sizes. I read their can be as much as a 30% difference in size from one manufacturer to another. They also have vanity sizes so women can order a smaller size on the tag, but the actual size is larger. It makes women think they can wear a lower number than in reality. I hope ideeli is always around. You can check out Rue la la, Gilt Groupe, but I find the prices on ideeli to be better.
6/6/11 •
Votes (0)
Hi S T.,
Thank you so much for your support. I'm very happy that you're enjoying your ideeli experience. Please always feel free to reach out to us at support@ideeli.com if we can ever be of assistance.
Thanks for being a part of ideeli!
Best,
Jason Faria
Sr. Manager Customer Service
6/6/11 •
Votes (0)
2/1/11
I got my 1st order and it was clothes . the wrong size (my fault) they took them back no prob online.
I decided to try them one more time for some brownies for my boyfriend. The sale info said they would not charge my card unless he submitted an order for the brownies..35 dollars later they claim no returns on this item..OK but the shipping is another 20 DOLLARS FOR F@#$ING BROWNIES?? Are they made of iron..why would shipping a few tiny brownies be so high????
I am losing 35 bucks and nobody at ideeli cares!! How are they saving us money? This is flat out robbery!!!!!
DON'T EVER ORDER ANYTHING HERE THAT CANNOT BE RETURNED , DON'T ORDER THE OVER PRICED BROWNIES OR COOKIES!!
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 24 hours.
Thank you for allowing us to be of service to you.
Subject
Your order from ideeli.com (#18661659)
Discussion Thread
Response (ideeli Member Specialist) 01/29/2011 11:47 AM
Hi Sarah,
Unfortunately, we can not ship this item to another recipient. ideealaccess sales are non-returnable, therefore, we are unable to give you a refund. May we suggest the recipient purchase the brownies and give them as a gift.
We apologize for any inconvenience this may have caused but you will not lose the $30 should this item be redeemed. Just use the voucher code (23576675266) when calling Embrace Sweets at 310-906-0630 and after they are delivered to the recipient you selected for this gift, he may choose to re-gift the item or send it to another friend.
We do not want you to feel like your purchase is going to waste, so please pass along these suggestions to the recipient that is not interested in the gift.
Please do not hesitate to contact us at support@ideeli.com should you have any further questions.
Regards,
TOTALLY USELESS BTW.REDIRECTED ME TO EMBRACES WEBSITE TO USE VOUCHER AND SHIPPING IS 20 DOLLARS THERE..10 DOLLARS IS TOO MUCH FOR BROWNIE BITES!!
DONE WITH IDEELI !! NEVER ORDERING ANYTHING FROM THEM AGAIN!!!
2/1/11 •
Votes (0)
wait, so total price with shipping was $55 for brownies?!? This is a discount website, right? Sorry to hear your tale of woes, but your boyfriend is a lucky guy to have a girl spend so much for snack :)
2/1/11 •
Votes (0)
Thanks Bobby..finally Jason at Customer Service worked this out not without giving me much attitude in return..he says he is giving me a full refund but boy was he pissed over me going back and posting this hehe..
My boyfriend was pissed I was trying to spend 35 dollars this would have made him angered even more :)
2/1/11 •
Votes (0)
Hi Sarah,
It was great speaking to you over the phone, and I'm glad that we were able to reach a successful conclusion. Again, my apologies if it was initially unclear to you how to redeem your voucher. I hope our conversation today helps you navigate your shopping experience (particularly our ideelACCESS deals) moving forward.
Jason Faria
Customer Service Manager
2/1/11 •
Votes (0)
awww how sweet...$35 brownies. Nice they have customer service reps that contact you on sitejabber to resolve the issues. Better than many other sites I have seen on here.
2/1/11 •
Votes (0)
True Tracy I have to give ideeli that without Jason F I would have gone nuts on them.I kept hitting a brick wall with everybody else in customer service.
Thank YOU Jason F, You are good at your job and your company is lucky to have you. But please try to curb your attitude .. I have a right to be angry when I am being treated a different way by the rest of your company you however saved your company in my eyes.
Thanks again Jason.
2/2/11 •
Votes (0)
Hi Sarah,
I'm so happy to hear that you're pleased with the resolution to your voucher order. Please know that I was not at all frustrated yesterday, just a bit confused by the additional comments you posted after we spoke and scheduled a follow-up call at your request. I'm always glad to hear from, and assist in making things right for our members. That said, upon learning that you misunderstood the offer details, I gladly made an exception in your case, as I know mistakes can happen. Please don't hesitate to contact us at support@ideeli.com, or to reach out to me directly if you have any further questions.
Jason Faria
Customer Service Manager
2/2/11 •
Votes (0)
Hi Tracy,
Thank you for your kind words. If you'd like to check out ideeli, here's an invite code for your convenience: "OShop".
Thanks again!
Jason Faria
Customer Service Manager
2/2/11 •
Votes (0)
Heck, I might use that OSHOP code to get a present for valentines day
2/2/11 •
Votes (0)
you should Bobby , thanks again Jason you saved the day!!
2/4/11 •
Votes (0)
wow. thanks all for sharing your experiences. I've just become a member of ideeli and was interested in purchasing holiday gifts, but not after all the awful experiences had by many. I'm canceling my account.
12/5/11 •
Votes (0)
Hi Alicia,
I'm so sorry you're feeling this way. Please rest assured that in the event of an unforeseen incident with any order, we work to make things right for our members. I encourage you to reach out to me via private message with any additional concerns. I'm happy to address them.
Best,
Jason,
Sr. Manager Customer Service
12/5/11 •
Votes (0)
WOW.....I didn't realize there were so many complaints about this web vendor. I placed one order today and already I am having problems using the $25 credit you receive for referrals of friends who place an order and after the order is shipped. The customer service email was horribly unclear. I truly felt like I was getting the run around, so lesson learned for me. I WILL not order from this site ever again. I'm so glad the purchase was less than $50, so if it doesn't work out I'm not gonna cry over it. BUT I will never order from this place again. I am not so sure these folks are honest!!!
2/17/12 •
Votes (0)
You're paying how much for brownies (that can be made from a mix and are foolproofl)? I agree with your boyfriend. May I suggest that you have more money than se___ never mind.
2/18/12 •
Votes (0)
1/18/10
Anyone know of a similar site with good customer service?
2/8/10
What should i do if the bag i bought from Ideeli was fake? The company said it is real, how can i prove it?
3/1/10
Hi,
My name is Aric and I work with ideeli. We work directly with each designer and brand representative to ensure that all of the products we sell are 100% authentic. We would never sell counterfeit items. Audrey, I have sent you a direct message asking you to please send me the information regarding your order so I can look into your claim. Thank You.
7/2/10
is this site any good? i want to know before i spend and get scammed
7/2/10
I was just in the process of placing an order with ideeli when my sister came across this site and told me to check it out before I pay for my items.
I'm glad I did, i'm sorry about what happened to everyone here but i'm glad i read the reviews 1st. i'm definately not going to be placing any orders with ideeli. does anyone know of any trust -worthy websites that sells name brands or cheap like ideeli claims? if u do, please let me know it would b greatly appreciated...thanks
7/9/10
Ideeli and Rue La La are the only sites I have actually gotten my packages from timely. I ordered from Hautelook.com about a month ago and my package has yet to even ship (when on their website it states they will ship 10 days after purchase). Ideeli states on their website they will not ship for 3-4 weeks after purchase and I got my item 7 business days later. I liked doing business with them personally. I think people just don't read carefully where it states they will not send for 3-4 weeks plus anout 7-10 business days for shipping.
7/9/10
Thanks for the response D M, I'll have a look at the other site
7/13/10
Actually, Ideeli's "shipping procedure" states - We may take up to 10 business days from the close of a sale to ship. UPS ground, our usual delivery service, takes from 5 to 7 business days to reach you in the continental US, and longer for AK and HI. Once we ship your item, we will send you an email with your UPS tracking number. Please don't contact us to find out what your tracking number is until at least ten (10) days after a sale ends.
I've been waiting more than 3 weeks for one item, $11 for shipping. More expensive than Nordstrom and Bloomingdale's standard (1-6day) shipping for similarly priced items. RIP OFF!
8/16/10
the shipping is flat rate and covers an unlimited number of items. I try to order at least 2 and that makes for a good deal. Ideeli sends you a hangar for your clothes, plastic cover, additional wrapping paper, and a good size box. I have my own business and it costs to ship. all that packaging has to be purchased from a third party. I think that a lot of young people theses days are spoiled and unreasonable. If you regularly purchase from Bloomies and Nordstom's you will pay top dollar for merchandise and the privilege to return worn, used, items and changed minds.
8/17/10
I just want to thank you all so much! I was going to join Ideeli today...I sure am glad I took the time to join Site Jabber first to check it out! I can tell this saved me a lot of headaches that I sure don't need!!! Blessings to you all!
8/17/10
Hi, this is Jason from ideeli Customer Service. I just want to jump in and emphasize for everyone here that Customer Service is extremely important here at ideeli. We try to be as clear as possible about our shipping policy but if anyone has any specific questions I'm happy to help. Lauren P., I trust you have now received your item and all is well? If there is any problem with your order whatsoever please let me know.
8/17/10
"bought a dress. perfect transaction. came in less than one week. exactly as described. Site requires a mature person who has read the terms- no refunds, only credits given, range of delivery times, due to nature of site-fantastic deals on high end merchandise and designer clothing not normally available to average consumer- you have to have some flexibility. know what you want, know your body type, do not try to return worn clothing. keep all tags and packaging. Items are leftovers from shows etc. so sometimes they cannot get their hands on merchandise due to competing interests from other sites. you are going to have some disappointments due to competition for a limited resource. I know I will win some and lose some. Something else will come along if you miss out on a bargain and what bargains. LOVE THIS SITE. with two girls and myself, a great way to be on the runway at home for a fraction of the cost. " read more tips like this »
1/11/11
Hi Melissa, Thank you for taking the time to share your feedback regarding your hair dryer order. I'm so sorry to hear about your experience, and would like to directly assist you in resolving this matter. Would you be so kind as to let me know your user id and order number so that I can further assist? Thanks, again, for your feedback.- Jason Faria, Customer Service Manager
3/12/11
Has anyone bought any travel packages through ideeli yet? I really want to buy a hotel one, but it says that I can only get a refund if the dates they said would be available are not. I already have my plane tickets so if they don't have the dates that I'm going, then I would have bought the package for nothing. I'm wondering if anyone has bought a package and not been able to book the hotel for the date they are going - what happens then? Do you get a refund, or do you get a runaround saying that other dates within their offered timeframe are available so no refund? Thanks for the feedback!
3/14/11
Hi Popeye S.,
Thanks for your inquiry. We will certainly provide a full refund in the event you are unable to book hotel dates that were listed as available (and were not black out dates) during the advertised booking window. Please note, the standard booking window is two weeks from the end of the ideeli sale event, and you must book within this window to ensure availability. We also strongly recommend that you complete your hotel reservation before making any flight arrangements. Should you have any further questions, please don't hesitate to reach out to us at support@ideeli.com.
Best,
Jason Faria
Customer Service Manager
5/25/11
Jason, one of the customer service managers has left a lot of comments saying he's sorry for the "negative experiences" and left emails and ways to contact their support staff but we've yet to of any resolution of the disputes.
Has anyone had their situation resolved in a positive manner?
5/25/11
Hi Acyla,
Thanks for asking. Rest assured that in the case of an unforeseen incident with an order, we always work to make things right. I address the individual messages on this forum so that my team can obtain further information, and work to resolve each and every concern. Should you have a question regarding a particular order or incident, feel free to reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service
6/3/11
Unfortunately ideeli does not refund money. this is the worst part on this company. i have a several problems because of that.
6/5/11
plz all the money u charged me return it to my account.
This is kind of negligence, which will make me cancel my account. Unfortunately, this is not the first time that I suffered from this problem. the first time which i had a credit and you still charged me, and when I spoke with customer service they told me sorry!!!! THEY just did not give me any solutions. This is a serious problem and u have to solve that.
6/6/11
Hi Amanda,
I apologize for any confusion, and would like to personally look into your account to investigate what's occurring. Can you please private message me your user id and order number so I can help?
For clarification, returns are accepted for store credit only and qualify for free return shipping, as stated in our FAQs: http://support.ideeli.com/app/answers/detail/a_id/72
Thanks for being in touch, and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service
6/6/11
Since I last reviewed ideeli, I made several other purchases. Order came within 2-3 days chases. again no problem. The site has merchandise I would otherwise not be able to afford. My daughter and I love this site and the whole shopping experience.
7/19/11
Has anyone ever had an order canceled by the fraud management department? If so, is there any hope in getting the order reinstated?
And has anyone had any luck with support@ideeli.com? I'd sent an email to that address, but I've yet to hear anything back.
My past experiences with Ideeli have been on par with similar sites, but I've never used Ideeli's customer service.
7/19/11
Hi Joslyn,
I'm happy to look into your inquiry. Can you private message me your user id and the cancelled order number so I can investigate? Thank you in advance.
Best,
Jason Faria
Sr. Manager Customer Service
7/26/11
I want to address everyone asking questions about getting scammed and dealing with hassles with this website. I am a frequent customer of this site...in fact I just wrote a review on it. This site is not going to scam you in any way you will get fantastic deals on great products and they do have great customer service...the only issue I have dealt with is the shipping takes way too long. This website is trustworthy and satisfying...every item I have received I have not only liked, but LOVED. There was only instance where the shoes I ordered were too small b/c of the designer's fit...still loved the shoes though...they were SUPER cute and great quality. Become a member and try it for yourself...you're going to see that a lot of these "reviews" and "questions" are dramatized quite a bit. I'm just throwing this out there, but any website that has upper management personally addressing issues on a website in no way associated with their own JUST to make you happy is probably a good one.
7/27/11
Hi Emily,
Thank you again for your review! I hope you saw my response and I'm happy to help with anything further.
Best,
Jason Faria
Sr. Manager Customer Service
9/20/11
Hello everyone!
I was ecstatic to find ideeli and have had one very positive experience but I have nonstop issue with their website! Anyone else? I had two items for my boyfriend and a dress for my sisters birthday a dress I have tried to buy before but always sold out in her size. I had it IN my cart very well within their 15 minute check out time limit and they took it out of my cart? My boyfriend and I both saw it in my cart. I waiting diligently for this dress and put it in my cart when the sale started. This has happened 2-3 times and I let it go the other times but I am thoroughly disappointed this time as I am unable to find it anywhere and yet they are unwilling to even put me on a waiting list in case someone returns it. I've been a very good customer but that doesn't seem to matter to ideeli. Would love to know if anyone else has had similar issues? Thank you!
9/20/11
Hi Mikaelaa,
I'm so sorry to hear that you weren't able to purchase the dress in your cart. Please note that if you had two items in your cart, the cart will expire based on the expiration of the first item placed into your cart. We always encourage members to take advantage of our All-Day Shipping program, which allows members to pay shipping fees on the first checkout of the day and to continue shopping until 3am PT without additional fees.
Can you kindly send me a private message with your user id so I can investigate what occurred? I, again, apologize for any inconvenience you've experienced and look forward to being of further help.
Best,
Jason Faria
Sr. Manager Customer Service
12/17/11
Hi,
Writing here hoping that SOMEONE (hopefully YOU, Jason F!) will finally answer me. I have been trying to get in contact with someone from Ideeli.com for the past week to no avail. Over 10 Voice Messages on their Customer Service hotline, several emails to Support, and 5 "live-chat" conversations. My shipment was sent to the wrong address (Ideeli's fault, not my own, as I had the correct address on my account), and then returned to Ideeli's port at 300 Nixon Lane in Edison, NJ. No one via "Live Chat" will reship my order or issue me a refund, but they promise that someone will "call me right away" (which of course, 7 days later, still has not happened). These were CHRISTMAS GIFTS that I needed to receive by 12/21, They have been sitting at 330 Nixon Lane for a week now, and I will not receive them by 12/21 unless they are RUSH SHIPPED. If I cannot receive them by 12/21, I want a full refund (NOT a credit), as this is Ideeli's mistake. I also am disgusted by the lack of customer service, and I am about to report this business to the BBB. There is no reason your customers should not be answered, or have to spend this much of their time trying to get a hold of someone from your company. Completely unacceptable.
Jason Faria - if you are truly the Sr. Manager of Customer Service, can you PLEASE help me? I can send you a private message with my order/tracking information.
I am running out of patience.
-Lauren
1/18/12
Hi,
Super site with nice price! I'm from Ukraine and have the ship address in USA. I buy often on other sites (Crazy8, Gymboree, E-bay) and I'd be happy to buy on ideeli too, but my payment card hasn't american billing address and it's impossible to be your buyer. Can I have a possibility to be ideeli's buyer?
With respects
Galina
1/18/12
Hi Galina,
I'm so happy to hear you're a fan of ideeli. At this time we only accept credit cards associated with domestic billing information. We'll be sure to announce if that ever changes.
Best,
Jason Faria
Sr. Manager Customer Service
1/21/12
MY wrong items return packages arrived at Jan 05 with your customer services promised will be process and refund by cash into my card within 3-5 busuness days...But I have wait until today they're not to do as promised...( Incident :111228-000089) . What going on with my account & why you're not action to process per dicussed ????????. From: tramy@gslogisticsvn.com
1/23/12
Hi Truong,
Thank you for reaching out to us via Sitejabber. After researching your account, we have identified the primary issue. As per our Terms & Conditions, we do not ship outside of the U.S. When a member uses a third party to ship items from the U.S. to another country, complications like this can occur. We cannot account for the contents of your package or the condition in which it arrived as it was shipped from the U.S. and then back to the our warehouse via a third party. Our apologies if this was not initially clear to you and for any inconvenience this has caused.
The good news is we have issued a full refund for the order in question. Unfortunately, we will have to close your account as it is not in line with our Terms & Conditions as set forth here: http://www.ideeli.com/pages/terms_and_conditions
If you have any additional questions, please feel free to reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service
1/24/12
Jason, you seem helpful. Could you give me your CEO's contact number or email address? I've contacted your customer service. Since they're not helpful at all, I need to talk to your CEO.
1/25/12
Hi Qiong,
Thank you for your message, and I'm so sorry for the trouble with your Heys order. A member of my Customer Service Team reached out to you via email to discuss next steps. We're going to work to make this right for you.
Best,
Jason Faria
Sr. Manager Customer Service
1/25/12
Thanks Jason, that was quick and helpful!
2/22/12
Hi Jason, I received an email saying that my order was canceled by the fraud management department. I am wondering why this happened and really need my items. Can you please help me check about it? My email address is willbe3.14@hotmail.com
3/2/12
Jason - I just got off of a live chat with your representative "Eric". I was recently introduced to your site and have been checking the deals pretty much on a daily basis but had yet to actually make a purchase. I noticed when checking your site that when I click on the "details" of a product nothing shows up. Today I saw a great handbag that I wanted to purchase. I clicked on it and I could zoom in but could not get any details. I actually went on another website to find out the details of the bag as I wanted to know the measurements. When I came back to your site to purchase the bag I could not add anything to the cart to make the purchase. On my live chat with Eric I advised him of the issue and he asked what brower I was using. I told him that I was using Internet Explorer and he said lots of people have problems on the site with that browser and advised I should used Mozilla or Google Chrome. I told him I was in my office and that's the browser (Explorer) that I have. He said, "Oh well. Guess you'll have to wait until you get home." I must say I was shocked at that response. If I'm not mistaken Internet Explorer is one the most popular browsers so can you explain why your site is not compatible? I asked Eric to put a supervisor on the chat but he emailed me a phone number and asked if there was anything else I needed. So rude! If I wanted to call I would not have done an online chat.
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Jason F. [Ideeli.com Rep] Hi Alex,
Thanks for taking the time to write about your ideeli experience here on Sitejabber. I'll be sure to share your feedback regarding sizing information with our internal teams. Please know that you can always reach out to us via the message board, e-mail, or through our Live Chat portal if you have any size chart related questions. That said, we're always looking for ways to improve our members' shopping experiences and are very open to feedback and suggestions. We encourage you to reach out to us at support@ideeli.com if you have any additional suggestions.Thank you for your continued membership.
Best,
Jason Faria
Sr. Manager Customer Service
Kari P. This message is for Jason F. Jason- I returned an item on 4/23/11 that was fulfilled wrong and I STILL haven't received my money back. The order number is 23409010. I SPOKE WITH IDEELI SPECIALISTS FIVE TIMES and they said the order had been received at your warehouse on April 28 and that I should receive my money and a confirmation e-mail within 5 -10 business... days. I have not received my money back. I spoke with a specialist on 5/23/11 and they said that I should see this refund post to my credit card within 3-5 business days and that ideeli will be sure to refund me the full amount that I paid, $57.95. The last time I spoke with an ideeli specialist they said that $48.00 (the total minus shipping) had been credited to my card, which is a COMPLETELY false statement. I am losing my patience with ideeli and am very upset with ideeli's lack of customer service. Jason, please e-mail me at kari.pesch@uwalumni ASAP so we can get this issue resolved.
Jason F. [Ideeli.com Rep] Hi Kari,
I sincerely apologize for any frustration, and thank you for your patience as we worked to resolve this. I've looked into your account, and see that we issued a refund to you on May 12. If for any reason this is not reflected in your bank account, please feel free to message me privately, and I'm happy to reach out to your bank to investigate. We also left you a voicemail today. We encourage you to call us if you have any further questions or concerns.
Best,
Jason Faria
Sr. Manager Customer Service
Anna G. IDEELI IS THE WORSE SCAM ON EARTH!!!! 10 days ago i purchased a dress and everything seemed to run smoothly - it was immediately shipped and arrived on time. i open the box and...is this a joke? the dress was labeled as the one i bought but was not at all the one i ordered. i send email immediately to customer service and also contact them via chat....here i copy the conversation so that you can judge yourself what a SCAM this company is.
Karen: Welcome to ideeli
Anna: hello
Anna: i received an item whoch is not what i ordered
Karen: I am sorry to hear you received the wrong item. I will be glad to check on it for you. May I have the order number, please?
Anna: 32036706
Karen: Thanks. One moment, please.
Karen: That was for the ABS COLLECTION Sheer Tiered Sleeveless Dress, right?
Anna: yes
Karen: I’m sorry—I checked with our warehouse and we unfortunately no longer have that item in stock. Due to the nature of our site we have a very limited inventory, which is how we keep our prices so low.
Anna: this is ridicolous
Anna: it's like a scam
Anna: you send an item which i do not want
Anna: and u tell me that the item i paid for
Anna: is not available
Karen: I'm so sorry to hear that you received the wrong item. Be on the lookout for an email from us with a pre-paid UPS return shipping label. Just print out that label, attach it to your package, and drop it off at UPS. Once we receive the item at our warehouse we will exchange it for what you ordered if we have it in stock. If the item is no longer available, we will issue a refund to the original method of payment.
Anna: i want a refund now
Anna: i dont care if u send a wrong item
Anna: you ahve no right of taking my money
Anna: and send me an item which i never wanted
Anna: when u kept my money for 10 days now for an item which u probably never had
Karen: We will be happy to refund your original method of payment once we receive the item back at the warehouse. I am extremely sorry for the inconvenience which this has caused you.
Anna: idelii is the worse scam ever
Anna: i will make sure all websites know it
Anna: so that people are aware
Anna: i purchased an item and ideeli must send me that item
Anna: i do not care its not in stock
Anna: if it was out of stock
Anna: u should have not sold it to me
Anna: how can the item not be in stock
Anna: if i bought it
Karen: Again, I am very sorry. Unfortunately, we no longer have that item in stock, so we are unable to send it to you. We sent you the wrong item, and I am extremely sorry for all the frustration this has caused you. We will be happy to issue a refund if you would like to send us the incorrect item back, but since we do not have any more of that dress, it would be impossible for us to send it to you.
Anna: why do you sell items which u do not have in stock
Anna: this is called scam
Anna: and i will sue you
Anna: this is my first and last experience with your website
Anna: but i will make sure this does not end here
Anna: you fool people unaware
Anna: i will make sure more people will be aware
Anna: moreover
Karen: Anna, I understand that this has been a very unsatisfying experience for you. I am very sorry for that. We are happy to receive the incorrect item and refund your original method of payment as well as the shipping charge; unfortunately, since the dress is no longer available, we have no way of sending it to you.
Anna: i want the refund immediawely
Anna: i will send the item back
Anna: but i want the refund immediately
Anna: i NEVER wanted this item u sent
Anna: so i do not see why i should wait for my moeny back
Karen: We are unable to issue the refund until we receive the return at the warehouse. I apologize for the inconvenience.\
Anna: what a scam
Anna: ideeli is worse than a joke
Anna: u r not providing the item i bought
Anna: and on top of it i have to wait that an itwm i never ordered gets back
Anna: i dont have time
Anna: to print labels drive to ups etc etc
Anna: who reimburses me for the wasted time and effort
Karen: I would be happy to issue a discount credit in the amount of $15 for your inconvenience.
Anna: i dont care about any store credit!!! i do not want to buy anything from ur scam store
Anna: i will copy this conversation and publish it on all the websites so that people know what to expect
Jason F. [Ideeli.com Rep] Hi Anna,
Thank you for taking the time to write about your experience with ideeli on SiteJabber. I am very sorry that we sent you the incorrect item. Member experience and quality control are very important to us, and we take this matter to heart.
Unfortunately, you received the wrong item due to a miscommunication in our warehouse. Because we have such limited qualities and a high demand, by the end of the sale, the item was sold out and we no longer have the item in stock. Please rest assured that it is never our intent to ship incorrect orders.
I understand it is inconvenient to have to return an item because of our mistake. We have provided a UPS label so that the return will not cost you anything, and I would be happy to schedule a UPS pickup at your house so that you do not even need to leave to make your return. Once we have received the item, we will issue you a full refund, including the shipping you paid for the item.
Again, I am so sorry for the experience you have had with us. A member of our team will be reaching out to you via phone today to assist you further. We are constantly looking for ways to improve, and I will be certain to pass along your feedback internally. If you should have any questions or additional concerns, please don't hesitate to reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service
Anna G. Reach you at support@ideeli.com to have someone answering with pre-fabricated answers which do not solve any issue? I want to point out that we (customers) are not stupid and we perfectly understand what's going on. Ideeli most likely never had that dress that I bought, the strategy is to attract people into buying it and then send a dress of the same brand and 'similar' appearance, in the hope that a)the customer thinks 'maybe that's what I bought?' b) the customer driven by the disappointment of not being able to have the dress which he originally ordered and it's now 'out of stock' will keep the 'similar' item sent; c)something goes wrong with the returning of the wrong dress and therefore a refund will be never issued. In any case what you are doing is the most typical form of scam, withholding people's money for a while and then 'maybe' releasing it but at that point you are now again withholding again someone else's money and so on and so forth. It's not legal that ideeli holds my money if the item that i ordered will never be sent. The refund should be issued IMMEDIATELY when you 'realize' the item is out of stock, and since you sent this other dress by mistake I should not neither print labels nor schedule a pick up, you should do everything yourself and if you do not manage to recover your dress well too bad for you, next time be careful not to send the wrong dress to customers.
Jason F. [Ideeli.com Rep] Hi Anna: Again, I am very sorry that you received the wrong item in your order. Please know that it was never our intention to ship you any item other than the item you originally placed your order for. A member of our team was able to connect with you this AM to assist you in further resolution of this issue. Again, if there's anything that we can assist you with, please reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service
Linda B. From what I can see, ideeli is doing EVERYTHING in their power, PLUS, to resolve this issue with you Anna, but you're being irrational and rude, refusing to allow a resolution to this issue! Yes, there are many scammers out there! But, just the simple fact that they have responded, not just once, but each time you wrote to them, AND they are being VERY nice to you even though your attitude stinks!, is FAR MORE than you get from most companies! From what I'm understanding, you want your money back including shipping but don't want to return the 'wrong' item and you want ideeli to just 'eat' the loss...all because you were 'inconvenienced'? Give me a break...better yet, give them a break! This is the real world, in which things go wrong! All any of us can do is deal with issues as they happen. How often do you get a company to offer you everything back, including shipping AND have the 'wrong' item picked up at your door? Tell me, who is eating those shipping costs? NOT YOU Anna!
The sad fact is that in this day and age, hardly anyone can be trusted so it's a 2 way street! Too many people out there would not return the item if the money is refunded first. If you went to your local department store, lets say, J.C.Penneys, and you ordered a dress but when you went to pick it up it was not what you ordered, do you think they're going to refund your money without you handing them back the item? NO, they won't.
I'm really happy that you posted the conversation because it CLEARLY shows who is the scammer and it's certainly NOT ideeli!
I came looking for reviews because I am trying to get an idea what kind of company they are before I join. I've learned that no matter how good a business is, there will always be those customers who can't be satisfied no matter what they are offered. That's just part of it. Your post convinced me that they go far above and beyond what is expected to make their customers happy. That is exactly the type of company that I want to be a part of. Thank you Anna for posting your experience and clearly showing us how much this company desires to please their customers! And thank you Jason F for your willingness to resolve the issues. Kudo's to you! I hope your company grows and is a huge success. If you treat all your customers as you have Anna, I'm sure you'll go far!
Linda Brown
Jason F. [Ideeli.com Rep] Hi Linda,
Thanks for taking the time to share your own perspective, and for your support. Please know that I'm always happy to help with any and all concerns. Should you ever need any assistance, feel free to reach out to us at support@ideeli.com. Thanks so much for being a part of ideeli!
Best,
Jason Faria
Sr. Manager Customer Service
PJ S. Hello Jason, I sent Jessica a note regarding ideeli.com order (#43657918) has been canceled [Incident: 120415-000617. Please review it and reply to my email.
Jason F. [Ideeli.com Rep] Hi PJ S.,
I responded to your other post here on the SiteJabber wall. Please find my response regarding your order there and if you have any additional questions or need further clarification, please don't hesitate to let me know. I would be happy to assist.
Best,
Jason Faria
Director, Customer Service