They gave me a one-year $25 credit as a "courtesy".
Tel: 620 8th Ave, 45th Floor
425 Reviews for Ideeli.com
I ordered a 400 something D&G dress for the wedding.
But by then you have passed to the 14 day return date.
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I check in on them every now and then for deals, but had to unsubscribe from their email list because I couldn't deal with the barrage of emails I was receiving. I found, for me personally, that the length of time for deals was too short - I felt like I was always being rushed to make a purchasing decision, so I'll come here in the future for when I'm window shopping.
Ordered an item on 11/23 for my daughters birthday on 12/16. Was told it would ship 12/5. On 12/10 I went online to find out. They claimed they shipped and it was delivered on 12/5 which it was not. They never sent a shipping notice so I had no idea!. Cant get through on the phone and "live chat" tells me we will get back to you. They did not. Live chat again tells me they are 'investigating" and I have to wait 8 days for an answer ! what bull$#*! !! Never order from there again !
I used to be their customer for three years. Two years ago I ordered a pair of pants and aftre I got different pants that the one I ordered I decided to take a brake from ideeli, but recently I ordered from them again. On the begining of november I ordered an item, I got an email that item was shipped but my truking number doesnt work. I called ups I was to usps and nothing nobody can't tell me where my order is. I contact ideeli x times. Everytime they tell me different stories. To wait 1-2 business days, then they told me they can't find my order and they will return my money , then they never returned my money and when I contact them to ask why a they say to wait 8-10 more days because item my be on it's way. I have no more patiency for that. They are not profesionall at all, and don't give a $#*! about their customers. At their customer service all people lie to you. They tell you different stories and when you ask why your coworker gave me another info they say don't believe him but believe me. It's insane, I will never buy anything from them again. At this point I will probably never see my money nor my item, but people if you care about your money don't buy from ideeli.com.
i'm super disappointed with ideeli they're very unprofessional, it is frustrating to get my orders they take too long to ship and i thought it's maybe because i live in Hawaii but i spend over $4000 since i have been a member with them but on my last order i have spent about over $200 and it took about a month and when i received my order it wasn't even what i've ordered. they mixed up my order with somebody's stuff and when i told them about it they told me to wait 24 hours so they can get back to me but i never heard from them back. it's frustrating i will never shop there again. i just want to say don't waste your money with them.
Buyer beware. I purchased a travel voucher for $2200 and was unable to travel during the time period due to family medical reasons. When I contacted ideeli they stated they were no longer doing business with the 3rd party travel agency and since they paid them. They were unable to give me a credit!!! I wasn't asking for a refund just a credit. Customer service said there was nothing they could do except offer me a $25 credit which was insulting. I was a loyal customer who spent thousands of dollars but that does not matter to this company. Imagine losing $2200 dollars and see if you'd ever shop here again. If anyone is interested in a class action law suit please contact me if you've had similar experiences. Groupon lost a multi-million dollar lawsuit and now their groupons will retain cash value even if expired. Again I would not recommend ideeli to anyone.
This site nickels and dimes you. It costs $10 to ship something, and if you decide you want to return it, it's another $9. Most of the products are absolute crap. I tried using them twice, both times I had items shipped to me that were defective. I would strongly suggest shopping at another discount online store- because they are plentiful and are typically much cheaper/better quality.
I''ve been ordering things online from Ideeli from past two years. Recently they have added this new shipping feature that is if you buy something for the first time, you will have to pay $9.95 once and get free shipping throughout the next 30 days. Few months ago I had ordered a couple of things the first time I received the shipment on time then I wanted to make use of the free shipping feature and ordered something that was delivered after a month of the expected shipping date. I assumed it must be the manufacturer/inventory issue that must have caused the delay so I didn't care much. but then on one of my recent orders Ideeli has shipped the package through UPS which then was delivered to USPS but its been a month since its been with USPS and they haven't delivered it yet, I've contacted Ideeli, UPS, USPS and nobody seems to know the where about the package. I am about to move from my apartment soon so I really don't know when should I expect it t be delivered but I know one thing for sure that henceforth I am not shopping with Ideeli ever again.
Although there's are a lot of negative reviews about this site, I have nothing but positive things to say. I made my first purchase the other day and just received it in the mail. Throughout the process I also received email updates on the delivery status too. Quick, efficient, and great products for sale. I'll be using this site again!
Stay away. I seriously hope they go out of business. I wonder how they can even survive in this competitive market. It usually takes about 3 weeks to receive items.
My previous order, which was missing for some reason, arrived at my place after two months. And this last order, which was ordered for my mom, was supposed to be shipped on 10/29 or 10/30, and all of a sudden, the shipment is pending. The customer service representative responded as if it's not their problem, it's more like the manufacturer's problem. And that's the reason why ideeli is able to offer products at such a low price. F--- you. Never going to come back this website ever again in my life.
I have had what seems to be the common experience with ideeli lately. I have been a loyal customer of ideeli for years and really value the convenience and quality that they have provided in the past. However, I have made three orders in the past 4 months and EVERY order has been a mistake. The wrong item, size, or color. It is not convenient to receive an item just to have to return it. However, I must say that I have had good experiences with their customer service, they always provide me with a full refund, shipping label, and credit to ideeli. Although why I'd want to use a credit to order what will turn out to be the wrong item is beyond me...
I had posted in the past about an issue with Ideeli. Guess what, I have a similar problem, AGAIN! I ordered a suitcase, did not arrive for 4 months, contacted customer service to find out what's going on. They said they were out of stock, couldn't tell me that for 4 months, could they??? The usual, we will credit your account with $10 bullcrap. I check the website later and find out the bag is in stock again, so I contacted the customer service again. This time they forward me a link to the bag and ask me to reorder it, but the price is almost double the one that I originally ordered at. Nice way to rip off the customer.
Previous review :[I ordered a pair of shoes, the order got cancelled saying that there was an issue with credit card whereas my credit card has been working fine with every other transaction I have made. Then there was this second time when they said there was an inventory problem and the order for a dress got cancelled. I contacted the customer service and the guy was rude. Initially I was a bit heated up and did not engage in common courtesy but I was t quick to apologize. That did not help. Then he went ahead and the wisecrack that he was, he told me how he would just go out and buy a dress if he were me, like I did not think of that.]
First - i have used ideeli quite a few times to buy merchandise with no problem. My last order, however.....
Bought a pair of boots - size 6 1/2. recv'd said boots, size ELEVEN. Really?
OK, so i returned them (in the meantime, my size sold out, which sucked.)
They recv'd my package on Oct 2. I waited until Oct 13 to inquire. Said they had a warehouse move and would process my refund "soon". So, I inquired AGAIN, on Oct 25. NO REPLY. I sent another email today. I am quite fed up with this company and frankly will not use again but in the meantime i want my money back - BECAUSE I WAS SENT THE WRONG ITEM.
Three times in the last two weeks they had "an inventory problem". They gave me a $10 credit-but how am I supposed to use a credit if they don't ever seem to have the merchandise I want/ordered?? Don't waste your time.
Really horrible customer service ! I was their customer over 2 years. In August this year I bought a watch and this dispatch was delayed for > 2 weeks. When I finally got it I found a creme in a box.
Now they offers me 25 USD refund only. Even not the cost difference between creme & watches. Amazing scorn. I will stop my purchases from this site.
Two of my last few orders - received wrong merchandise. Ideeli does not have a telephone number on their site, you need to Google for it. Then try getting through to a human -- impossible. Had to contact my credit card company to dispute the charge and make sure I was not charged their exorbitant return shipping fees as this was their mistake. Learned from my credit card company that Ideeli never bothered to refund me for the last item I returned and had I not had a new problem, I probably wouldn't have realized it. Also placed an order with them several months ago that remained an open order waiting for them to receive the merchandise. They never once contacted me to tell me there was a delay and ultimately they closed the order without even letting me know. The only reason I got a response from anyone at Ideeli is because I posted on their Facebook page and I was among many with issues. I have removed myself from their mailing list. Their quality control is horrible and customer service horrific.
Recently this company has been horrible to deal with. I have had two returns not credited to my account. Both times I had to call to initiate a return payment and told that "human error happens sometimes." I have had orders cancelled even though the item is still listed for sale on their website as well. It is almost impossible to speak to someone...everything is done through email...which is usually dealing with someone who is snippy in their replies. I won't be ordering from them again!
I have shopped from Ideeli in the past and had a decent experience. However, I recently order 2 suits from Ideeli. One suit was shipped with the jacket only - no skirt. There is no phone # to be found on the website or the web in general. I went onto their chat 4 times and was told I was #1 in the queue but no one ever responds. I sent 2 emails from 2 different email accounts. They did respond to the gmail account and I was told they would look into it and get back to me by 8:00 the next day. Still waiting to get a reply. They have the absolute worst customer service. I can only hope to cancel my credit card charge since they don't seem to care about fixing a problem.
I have been ideeli customer for a long time but recently I had a lot of problem with this company. HORRIBLE customer service and they messed up a few orders sending me the wrong items or used items. I have never got response form the customer service even they promised to get back to me on the next day. Also, there is always problem with the return process. They cant find item or process partially. So, I need to contact them every time and ask to resolve the problem and waiting for their respionse for ever. You need to watch to make sure that you get your refund back!!!!!!!!!!!!!!!!!!
I have been ordering from ideeli for over 3 years and just over a year ago my orders have started to get mixed up or items missing from the order. I placed two different orders within the last month and both have been really messed up. The first order was missing a dress and the second order for two pair of shoes came with one pair and a purse in a shoe box.
Each time that I contact their customer service I receive the same response. The item is no longer available and we will give you a store credit of $25. When I shop, I shop for items that will compliment other items I already own. It really angers me when I'm expecting an item and I don't get it. I did my part, but ideeli has issues with providing follow through.
Unfortunately, I have referred friends and coworkers to this site. I can view those invitations and warn others of how careless this company is with providing correct orders to customers but they always get their money and offer store credit.
Be warned! Any company that does NOT provide a phone number for customer service or calls you from a blocked number is definitely trying to hide something!
I finally stopped shopping from them. Initially, they weren't so bad but over the past year, every item I have bought from them has been defective. I bought a watch in Dec 2012 that stopped working by March. I recently had the time to take it in, thinking it was the battery to find out it is completely broken and it would cost me more than the price of the watch to get it fixed. Every single item I've bought from them has ended up falling apart in no time -- a complete waste of money.
Horrible customer service. They sent me the item in the wrong color, and even though they still have the item in the right color, they are not willing to put it aside for me, until the return reaches them, even though they can run out of it.
I had the same experience as other reviewers. I purchased several items that were shown as returnable but when I went to return them, they popped up as non-returnable items. I did contact customer service to ask if I could at least return the items for a store credit which they did. I would have preferred a refund which I didn't ask for as I was worried I would be stuck with the items. I thought there would be a better chance of a store credit than a refund. After reading some of these reviews, I will be following up today to verify that I received my credit. I recently ordered a pair of non-returnable shorts in a brand I am familiar with. I ordered the size I usually wear in that brand but they didn't fit. Since I knew they couldn't be returned, I'm stuck with a $50 pair of shorts (plus $10 for shipping) that I can't wear. Probably won't be ordering from Ideeli again. There are too many other good options.
Two bad experiences.
First experience - I ordered a Valentino handbag that was gorgeous on the website. I received it and it felt and looked like crap. I took it to the Valentino store and they confirmed it was NOT an authentic Valentino bag. I'm not sure how they can get away with selling fake bags when I paid almost $500 for this item.
Second - I should have learned from my first experience, but I bought a jacket and a few other items from them. They lost the package. Somehow they don't require a signature on the package and the package was claimed to be delivered. It was never delivered, as my doorman can vouch for that. They log every package that comes into the building and this package from ideeli never came.
Ideeli seemed like a great website, but unfortunatey I would stay away.
I shop on a number of ecommerce sites and the customer service here is the absolute worst, assuming you can even get anyone to respond. They take forever to ship, it's prices are substantially higher that competitors prices for same items and the customer service staff all seem to only know one word and it is "no". I am afraid I have to give up on this site and stick with Gilt, Rue la la, Haute, One Kings Lane and Josh.
I bought a handbag which was claimed as 100% authentic Valentino bag.
It was Mario Valentino bag. It is worth anywhere from $50 to $100 and I paid almost $500 for it.
I have not used ideeli for over a year because of my disappointment with my last order where every single piece I ordered was defective (shoes were smaller than the stated size, skirt had a button missing, and the handbag had creases on it which are still there a year later). However, as I was in the middle of the move, I didn't have time to return them.
The items that I had ordered before that were also defective and I ended up returning them. I still have balance in my account in Ideeli from that transaction and I was thinking of closing my account and getting my money back. When I checked my account, I realized that the amount that's showing up in my account looks less than what I was expecting. I send them an email asking if there is a chance that they deducted the money from my account because of inactivity, which would be unethical if they did without my knowledge. I also requested them to close my account and return my money ($140). It took two more emails to finally a get a response, which was "canned" and did not answer my first question.
But here is something they said about returning my money which blew my mind. "It has been over a year that the credit was processed under your account. Unfortunately, we no longer use the system we had a year ago to refund the credits back to your credit card. " What kind of unethical business refuses to credit customers their money because of their own business practices. I am furious and just want them to return my money as well as provide an account of my money so i know why they deducted money from my balance without my knowledge.
I am giving them a chance to resolve this or I will have to share this story on social media sites. [Incident: 130913-000010]
An update: They continue to refuse to credit my amount. Here is their response, "Due to the extended period of time in which you received the credit, we're no longer able to issue these credits to you in the form of cash, as they do not exist in that fashion. "
Basically, the money that I have in Ideeli account as credit will not be refunded to me. I am being forced to spend my hard earned money buying their low quality items. Of note, they still haven't provided me with a statement about the money in my account to explain the remaining balance.
Today I had reviewed another site 'nomorerack.com' because i was so disappointing experiences. And it just suddenly hit me that we only tend to review or rather complain when we have bad experiences. SO I decided to submit my reviews for those that i like too.
I have bought items from Ideeli for over 5 months now. Good deals and most importantly quality products. My experience with the customer service has been great. I like that if you pay shipping on your first purchase, you will get free shipping for the entire month.
I noticed shipments can take a while to arrive and that is the only reason i gave it 4 stars. So make sure to order items early if you are buying them for special event.
I have been buying from ideeli for several years. Two years ago I had a bad customer service experience when they sent me only one item instead of two, and did not want to compensate me for a missing item. But I let it go. Boy was I wrong. In the last month ideeli managed to screw up 2 of my orders: one item was of different size than what I ordered, and other one was different color. I have had enough. It would still be fine if they were prompt responding to my issue, but I have been waiting for 2 days for them to reply to me!! They did send me a confirmation that they received my question, saying they they "pledge to respond within 24 hours". What a joke! Please don't bother ordering from ideeli when there are so many website with really excellent customer service, such as myhabit or zulily.
Awful, disrespectful fulfillment department. As if people there are constantly under whatever influence. I won't go in depth but, believe me, it's absurd.
Billing is also very peculiar: credits don't show up weeks at a time, of course it means more profit for the owners. There are no email or other notifications for the transactions, tracking your payment/credit balance is practically impossible.
Out of stock items still shown as shipped, eligible for return items marked as NO in package slip..
Unless you are a pro in accounting don't make a habit buying at ideeli.
I'm very disappointed with ideeli customer service. As their newly registered customer, I didn't expect that my membership would be associated with such awfull shopping experience.
On August 9 I placed my first ideeli order #65231434. It was successfully confirmed and the shipping data was indicated as August 12-13. On August 13 I contacted ideeli customer service with a rightful question about the shipment pending. I was told that "the order is now send to the warehouse and preparing for shipment. The order will be ship shortly".
Next day I had to contacted ideeli customer support again with the same question about the reason of the shipping delay and got the answer that "the item is in our warehouse but is in pending fulfillment" because "we have recently changed our warehouse and due to that some items will be shipped delay".
Then I contacted ideeli support again and was told that "the order is preparing for shipment". I haven't received any email notification about this delay and any reasons of that and was very upset that a birthday gift that I purchased for my Mother would come too late.
I thought that the words "the order is preparing for shipment" did really mean that I was going to get it, that the item was REALLY going to be shipped. How could I know that ideeli representatives lie to their customers???
Nothing changed next two days and on August 16 I had to write them again. Ideeli representative called Tajuana wrote only that "we are unable to guarantee exact date of shipping" and "this kind of thing unfortunately happens from time to time", that was her explanation in turn to my question about the reason of the delay! I had to ask her twice before she checked the information and said finally that "the initial shipment did not past quality control so we are trying to get another from the manufacturer who is experiencing a delay". Moreover, she added that "at this moment, we do not have an updated ship date" and that "if the manufacturer informs us that they can no longer send us the item, the order will be cancelled"!!! Surprise!!!!
Anyway, I was told to wait and contact them in a week if the item is not shipped earlier. On August 23 I wrote them again because nothing changed. Representatives called Malou and Lia didn't help. I had to spoke with their supervisor Lulu and she said that "there are some delays because of the switching to the new warehouse...". When I asked her about the quality issue she answered that everything was fine with the item. She said contact them in 3-4 days if they would not ship the item earlier. Today is August 29, I contacted Tajuana through the live chat and got the previous version about the manufacturer again!!!! It is absolutely ridiculous!!! I have contacted ideeli customer service for more than 14 times (!!!) and all representatives are not able to answer two simple questions: what is the reason of this delay and when exactly I will receive my order? Ideeli agents keep on telling me that the item IS in their warehouse, that my order has been processed and is ready to be shipped, so I really don't understand what is the problem with the shipping? Then I get another reason of the delay, then another one. Then the initial version. I'm convinced that some of they (particularly Tajuana) are simply lying to me and just don't want to do they job properly because I really don't understand how it could be that the order is ready to be shipped but for some reason they cannot ship it. What is the reason of that??? At first I was told that they were experiencing some problems with switching to their new warehouse, later I was told that SURPRISE! the item was defective and they had to order another one from the manufacturer, on August 23 there was the previous version again - the item is ready for shipping. Today I was told about it is the manufacturer fault again. So what should I think? Once again, I think that they lie. And I want to know why, why I cannot get my order finally and why I have to experience such devil-may-care attitude, carelessness, ignorance and unprofessionalism from this company? All that I want - is my order. I'm their new customer, I registered 20 days ago hoping that I could get a nice gift for my mother's birthday! And what do I have now? Nothing! Neither my order, nor any proper assistance from them. I want to be sure that my order won't be canceled, but now I'm not sure! I want to get my item but they even cannot say if I receive it or not! I want to know the reason of this huge delay and they are not able to tell me the truth keeping misinforming me!!! How can I trust ideeli and be their loyal customer, making another purchases if I can't be sure that the situation won't happened again?
I'm a journalist and a reputable member of russian online shopping community and I will definitely make a post with a detailed description of this ridiculous situation, so that everybody will be warned not for any reason having a deal with ideeli.
All that I want are my order #65231434 shipped to me, attentive, professional attitude and truth.
Horrible experience! Where do I begin..it was my first time shopping with ideeli so I made sure everything was returnable, once purchased on my confirmation email it stated 2 of the items were nonreturnable and on the printed packaging slip once my items were delivered it stated all 3 were no returnable. Ideeli took care if it and I was able to return all 3. Ideeli's return policy states 2-4 days once they receive your return for it to be processed and for you to receive your refund. Reached out to them on the 5th business day once I still hadn't received my refund, they told me to check back the next day. Checked back and they now told me it would take 5-8 days to receive my refund. On the 7th day after continuously contacting them i finally received a notification that my return was being processed and it would take 3-5 days to see the credit returned to my account. We are now looking at 10-16 business days vs the 2-4 to receive a $100+ refund. Unacceptable. They don't adhere to their written terms.
Where to begin... Ideeli lost a number of packages in the mail. When I complained, they threatened to freeze my account. I told them that I would file a complaint with the Better Business Bureau (which I did) and due directly to that comment they froze the account rather than helping a customer.
Additionally, after mentioning the poor service on Facebook - they blocked me from their page. This could have been avoided by being responsive to their customers. While I miss their awesome dresses, I certainly don't miss them.
HORRIBLE!!!!!! STAY away!!!!!! i registered and now i am stuck with a balance to use, as unfortunatelly i bought stuff and returned it for free shipping, so now i cannot leave until i used up the balance. here is why it's bad:
1. items shipped to you come with defects.
2. packaging of the items is poor REALLY poor quality.
3. returns take 4 weeks to process! so if you ship items back Mon sept 1 - don't expect to see any money back till Sept 20th.. - i have been a customer for a year - speaking from a lot of experience.
4. NO customer support! - NONE - when you contact them - nothing is ever resolved!! they are NOT attentive to your questions and never resolve anything. PLUS it takes days to hear back - and honestly - it's soooooo frustrating that you will just want to give up and let it go....
5. NO customer service again - when they do contact you - they are not friendly, they are not trained to revolve issues - and it's even more frustrasting.
5. pricing - honestly, it's not that great if you know about ruelala, century21 and tjmaxx - ideeli pricing isn't that great BUT the amount of frustrating is high.. i say it's not worth it.
6. cannot wait to use up my balance and close that account!
They sell some good designer brands. However, the quality of merchandise they sell is a lower quality than you would find in a store or on some of the other flash sale sites like Gilt. Generally, fabrics are cheaper and the colors shown on the website, compared to what you receive, are off. This is known as a classic bait-and-switch. For example, what is shown on the website as a lovely turquoise arrives as a hideous dark mint green and gorgeous black and white abstract racer-back top shown with stark white pants, arrives as a black and dirty beige which looks odd with white pants. They have a good return policy - free shipping for a store credit - but you wait up to 10 days for the credit to show up in your account which is not good since they have your money and you are now out of money with nothing to show for it. Lately, I find I'm returning more than I'm keeping. The fit is also a little off compared to the size chart they show. My advice is shop at your own risk; some days you may be luckier than others with what you receive compared to what you ordered.
I love their stuff and am generally very satisfied. My only complaint is that they inflate the original retail prices. I can often find the item directly on the designer site listed at 25% less full retail. It is still much cheaper on ideeli, but they lose some credibility by inflating (or allowing designers to inflate) prices on their own site for the inaccurate comparison value.
I am not even going to try to buy. I subscribed to their emails to see if their products could be interesting for me. They were not what I was looking for so I tried to unsubscribe 4 times. Every time I go to the page, follow the instructions and save the settings, to no avail, I keep on being bombed with emails. If you cannot honor your unsubscribe policy, I don't want to find out how they conduct the rest of business.
I purchased 3 dresses from them for my bridesmaids, unfortunately they were the absolute wrong color. Returned them and only got credit for 2! Now I'm out over $100 and they refuse to get back to me on the issue. I have called/emailed/live chatted and keep saying someone will get back to me! BS!
My sister and i spent thousands of dollars shopping in this website but we stopped because they kept promising us to provide a delivery service to my country ( bahrain) but they never did, we sent several emails to explain that the delivery charges are too high for us and we end up paying almost the original amount of the purchased items but they dont seem to care or understand, i also suggested sending through registered mail i know it takes long time but at least its cheap but they refused, i dont know why its difficult for them to cooperate or why they make it impossible to send items to my country, we like their goods quality but well never shop their again till they provide delivery service, and today my colleague asked me about it i simply didnt recommend it to her, i am so unhappy customer specially cuz i had to pay thousands on delivery.
Cute stuff, good deals, but most websites I use have free shipping and I receive items usually within a week. I placed an order for 4 pairs of sandals on the 20th of June, I was shocked when it said that the items will be shipped between 11-17 July. Summer in my city doesn't last very long! I should have just canceled the order at that point. Anyhow, on the 15th of July, one of the items is shipped. The rest still not shipped even though its the 18th. I asked customer service and they say the rest of the items will "most likely" be shipped today. Never going back to this site.
Last month, I ordered a pair of shoes and paid the crazy $9.95 shipping charge, which gives you shipping for 30 days after the purchase. The shoes arrived after about 3 weeks and I loved them. During the 30 days I kept my eye out for something else I might like and found another pair of shoes that I wanted to buy. I tried to buy them and immediately they were on hold, then no longer available. So, I added my name to the wait list. Shortly after my 30 days of free shipping expired, I received notification that they were available. Interesting... I decided not to buy them because I'd have to pay another $9.95 in shipping on a $19.99 pair of shoes. The next day they sent me a coupon for $10 off, so I ordered the shoes. When they were arrived, they were a wreck! One shoe had several rhinestones missing and the other was very clearly manufactured incorrectly. I sent an email to customer service which included a photo of the defects. Their response, sorry, throw away the shoes and here's your $9.99 back. Result for me? I paid a net of $9.95 and got NOTHING. So, I now believe their way of making money is actually through the shipping, not through the trash they "sell." I have never run into an online retailer that expects you to pay shipping on defective merchandise. I've made my last purchase. I will be unsubscribing and never looking back. BUYER BEWARE!
I have been a customer of ideeli for a few years. Now that I am studying for the bar I have started shopping there more as a pick me up. Up until recently my experience had been good. In early June I placed an order for 6 Mikasa dinnerware sets in various colors (red, black and orange). I received them and liked them so much that I decided to order 2 more sets. I ordered one in black and one in orange. They arrived but when I opened the box both sets were black. I emailed Ideeli and they told me that the orange was now waitlisted. I online chatted with a customer service representative, Robert, who frankly I found rude. He was unwilling to extend my return date so that I could keep the black long enough to see if I could get off the waitlist. While I wanted the orange set I didn't want to return the black and ultimately not have a complete set. of 8. He said and I quote: " The only thing I can suggest is to contact us when you feel you have waited long enough if the other color does not become available." It was off-putting especially since this was the company's mistake.
Luckily 2 days later I receive an email saying the orange was available again so I quickly ordered it. I then proceeded to pack up the black set and take to a UPS store (because the box wouldn't fit in a UPS stand) and returned to Ideeli. Yesterday I received my new order, open it and its ANOTHER black set!! NOT orange! I was furious. This time I got a nicer customer representative, but equally ineffective and unhelpful. To make matters worse, the company no longer has the orange color. It's mistake now cost me the item I wanted! The customer rep gave me a $25 credit, which was nice but given the $9.99 shipping you have to pay it doesn't amount to much. I have decided to keep the black set, but I find the whole process disorganized, unprofessional, and the customer service in dire need of training. I used my credit, but the company has lost me as customer. Do better!
I've been ordering from Ideeli for many years & prior to this, I've been very happy. NOT so now!! Merchandise arrived broken. I called about 15 times over the course of 10 days and NO ONE returned my calls????? I sent 2 emails & am STILL waiting for a reply,
I have spent thousands of dollars on Ideeli over the years. It was my to-go-to place for a bad day at work. I would be glues to my desk at 11:00 AM, I mean don't call me. Recently I have noticed that the quality of there clothes have deteriorated. They have some good sales every once in awhile but it's mostly terrible. Where are they getting these ugly clothes from? Did they change their buyer? It has gotten so bad, I've gone from checking everyday to deleting the App from my phone. If I want ugly clothes I will go to Sears....On the other hand I have never had a terrible experience with shipping. It's always right on time. If you could just get good stuff, maybe I will be back.....
I have been a long term customer of ideeli but recently they have changed their policy in regards to purchasing. I purchased an order for $106 but my card was charged an additional $167. Customer services informed me that it was their policy to do "test holds" to make sure customers are using current credit cards. And by the way it's up to the customer's bank to determine when these holds would credited back to your account but it may take days to come off.
I suggest a new solution.
I have always loved Ideeli and never imagined that I would one day have to write a negative review on the site. I gave the site a '2' because i cannot deny that their product offerings are great, but their customer service is one of the worst i've ever experienced. Here is what happened:
My sister and i both shop at ideeli and since I am visiting her, I shopped at Ideeli with my credit card (CC), and used her address for shipping. After I had placed my order, I immediately got an email from ideeli saying the order had been cancelled due to fraudulent activity, but they wouldnt tell me anything else. And when I emailed the fraud prevention team as the email had recommended, no one got in touch with me for two days. So I went ahead and re-ordered the items, and again they canceled the order without explaining why.
When someone finally called me over the phone - 4 days after, they said that they could not ship to my sister's address anymore because the address had been associated with fraudulent activity <---What?! I buy 80% of my stuff online, and never have I heard anything this ridiculous. I tried to probe further, but the rep, Stacy, said she could not tell me 'why' they couldnt ship to the address anymore, but she welcomed me to continue shopping with ideeli. Well, how exactly was I supposed to shop, since the address I was staying at had been blacklisted? I even handed the phone to my sister, since it's her address, I thought they would give her more information. But again, they just said that they could not ship to the address anymore and that was that.
Here is what I think is going on: ideeli flagged the order because they noticed that a different CC had been used for a shipping address on a user account they had on file (my sister's). Kudos to them for catching that! that's what security systems are for. But then, instead of putting in some extra work to verify the order with my sister, or with me, they simply blacklisted the address because two different CCs had been used. That is just lazy, and extremely terrible customer service.
I am very disappointed with ideeli for this, and especially with the tone that Stacy used on the phone. She basically told my sister and I that we could no longer shop with ideeli. I'm sorry ideeli, but i find it extremely unfair that you would have your customers pay for system flaws on your part.
If you are in search of a reliable online store for purchasing men and women’s clothing as well as shoes, I would recommend visiting ideeli. It is one of the fastest growing retailers in the United States and guarantees satisfaction for all customers. Each day at 12 noon, the site is updated with an entirely new collection of products sold by them and I was subject to all the listed items. I was quite happy to see the products not priced exorbitantly unlike many similar websites that sell quality clothing and complementary accessories. Sales last only for the given day after which the stock gets replaced. Take advantage of the service today.
I used to be an avid Ideeli shopper. I loved all the sales they had and they have great deals. HOWEVER, they used to be soooo accomodating!! A few years ago, I bought a pair of shoes, they didn't fit and they gave me a credit right then to re-buy them so they wouldn't sell out. I returned them the next day via UPS no problem and had my new shoes that fit! Fast forward to literally a few minutes ago and the same thing happened, and I was told that not only can I NOT do that, but they wouldn't even apply my credit for my returned jacket unless the return made it to their wearhouse before they shipped out the new jacket. This was frustrating especially because they can see where your package is (so they know it will be there in THREE days) and could easily prove it was on the way. Not only that, but worst case, if it didn't meet their return standards or they didn't receive the jacket, they could just charge me for the jacket I exchanged it for. It's not like they don't have my credit card on file!!!
Anyway, after "Glen" told me he'd issue me a $10 credit to use today, I asked him if I could change my store credit return for the jacket I'd just shipped back to a refund. That $10 would cover the $8 they charge you to refund your card, so it'd balance out. Then he told me he had to escalate it to returns and I wouldn't know if I could change that until tomorrow. But the $10 is only good for today. So really, if they decide not to honor my request, I've spent $90 on a jacket I was planning on paying $50 for. And I don't want to have even more money out on that site. So, I left hating Ideeli and not even wanting the damn jacket. Thanks Ideeli for screwing up my Saturday morning!
I like ideeli. The items are always sent out on time and the dates of shipment are clearly listed when ordering. Yes, sometimes orders take weeks but you can't complain because the dates of shipment for each item are listed under the price. It is up to the buyer if they want to wait that long. Ive found some great deals and some good quality pieces, everything has arrived new and in nice red wrapping paper. I had a few issues which were easily resolved by talking to a customer service rep. They're $9.95 monthly shipping charge is very fair if your a frequent shopper, however I wish they offered 2 shipping options, a one time $5.95 or monthly 9.95---that would be awesome! Also, sometimes they advertise red sales but the items I recognize from earlier in the month and at the same full price, I find this deceptive. But I do realize ideeli needs to make $, just dont advertise it as a red or closeout price when it is not.
Their service's getting down recently. I'd got $15 credit from their promotion and decided buying something. At starting shipment 9.95$, I asked my friend to share the order. We placed 2 items payment: a 20" spinner and a belt. Money processed.
After 5 days, they asked for Card authorization for the First item to be shipped: the belt. Done. 27 days later, they auto-processed another amount on my CC for 2nd item ( the 20" spinner) but ....shipping pending. As many discussing mails were sent to & back, they admitted of that item was no longer available, so they would make up for the inconvenience by crediting my account with $10.
Problem now is, after one month of 1st item shipped, money had been captured, included of full price payment plus $9.95 shipping, couldn't been partly released. In a dozen email I asked them to refund me $15 promoted credit into my account. They at last give me credit $15, but then cut off the 10$ convenience upwards !!!
I'm not in US, my CC issued bank system just release unclear fund after 33-40 days. The initial placed order amount $119.93 had just been back to my bank account 3 days ago (after 37days). Until today I've received a belt (of my friend) at 19.94$, but my bank account still was minus $119.93. Yesterday, Ideeli sent me void receipt of $87.99. And I have to ask and insist them to return me $15 from bank credit to website credit. It's so humor, isn't it? I have the feeling like being stolen & cheated
I used to love their merchandise. Unfortunately they are a terrible company, that forcibly closed my account over a mere $10 courtesy when they lost multiple items in the mail. They treated me horribly and when I mentioned the Better Business Bureau, they forcibly closed my account.
After complaining, Ideeli refused to allow me to return items that were in the mail at the time of the complaint.
It was a measly $50 return, and after buying all of my bridesmaid dresses through the company, they tossed years of loyalty to the curb.
They claimed that the BBB sided with them, but rather they informed me that "they "are not an enforcement agency and we cannot compel a business to settle your complaint"
In other words, they choose to act as a neglectful, horrible company that doesn't care about its customers. Run as far as you can from them!