No customer service and their product low quality. (in 287 reviews)
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I'd like to personally thank Ideel(i) for the horrible business decision to allow Groupon to purchase the company. Since the acquisition I have saved so much money. My mail-person would also like to thank you, they no longer have to lug box after box to my doorstep now that I no longer shop (or even browse) Groupon for Ideel(i) items. It's not the same, but I'M RICH now!! A little shabbier looking, but RICH!!
This would actually make for a great B-school or Marketing case study. Professors should use this as an example of considerations for M&A activities. Who would have thought brand loyalists would so quickly flee after what should have been a behind the scenes change of ownership?
Funny thing is I LOVED both Groupon and Ideel(i)....I mean LOVED!! I haven't made a Groupon or Ideel(i) purchase in over 8 months (or 245 days as us daily deal lovers speak).
Farewell Groupon! It was nice knowing ya Ideel(i)! Hello EAST SIDE- "moving on up! to the East Side....to that Deluxe Apartment in the skyyyyyy!"
my family and I shopped on ideeli for the past four years and now it's gone. I hate groupon and please bring back our ideeli. I shop online most of the time and now I can't find any website that has quality items like ideeli. Please come back !!! Groupon shame on you !
I had $140 in store credits from Ideeli (which was overtaken by Groupon)
I have send 8 emails to customer service I got a response that my check will be send in 10 days. It is 30 days already I no check have arrived. Began to look like a scheam
Ideel was the one website I could find business dresses, $#*!tail dresses, and ball gowns from. As a tall woman they carried my styles and sizes. They also had some of the best accessories. Now I have no where to go to buy these things. Bring Ideel back!!! I liked it the way it was. Shame on you Groupon for taking it away!
Was my favorite clothing site in 2014. What happened? I loved the old Ideeli site.
Used to order a ton from ideali, it was my go to and I spent thousands over the years.. after several looks at the new Groupon version, I won't spend $1. Bring back ideeli, what in the world are you guys thinking at groupon? Do you like making money?! Then bring it back.
I ordered four items from Ideel before it went out of business--essentially that's what happened when Groupon took over. I spent lots and lots of money for clothes on this site but never again. Site is ridiculous for maneuving and the four items I ordered for a special vacation turned up weeks (or months) later and I couldn't find any way to send this stuff back. I contacted AE and refused to pay. Still not resolved, but why would someone buy a company and then put it out of business. Perhaps it was purchased by Donald Trump!
The 5 stars is for Ideeli/Ideel. It was my favorite place to shop. Now Groupon has jumped on the Yahoo trend of acquiring awesome companies and then extinguish their existence. Why Groupon Why? Gilt and Zulily just don't come close. Ideeli really set themselves apart with the quality of the sales and the price! Loved the Sunday Markdowns and the Last Chance deals.
This site used to be so easy to use. So visually appealing and the quality was REALLY great! Much better than zulilly. Now it site sucks, and so does the quality of the clothes. BEFORE buying anything make sure you can return it! You will be returning it if you like quality clothes!
I HAVE NO DESIRE TO EVER VISIT THE IDEELI SITE AGAIN! I HAVE BEEN A MEMBER FOR MANY YEARS AND HAVE USED THE SITE A LOT! BUT NOW THE QUALITY IS VERY LOW AND THE SHOPPING EXPERIENCE AWFUL... I DON'T BELIEVE THAT PEOPLE WHO ARE LOOKING FOR A HIGH END DESIGNER DISCOUNTED PRODUCT IS A GROUPON CUSTOMER LOOKING FOR A $75 THREE DAY CRUISE!
I have bought so many items from ideeli over the years. Some are my most cherished, ones I didn't care for, were an easy return.
Now my favorite shopping venue has been kidnapped from me. I am so very sad.
What is the ransom? I'm certain I can get other FORMER SHOPPERS to pitch in, just to get you back safely!
They should have just said they were closing Ideel since that's what effectively happened. No more Tahari, BCBG, Vinice Camuto and other favorite luxury steals! The Ideel platform with limited quantity and limited time to grab them was unique and felt exclusive. Who wants to see cheap leggings between headphones and a flat iron with "500+ purchased" under it? No thanks.
Looking for - but have not found - something comparable.
I shopped at Ideel for years and now they are just a pile of Groupon trash. Judging from other reviews, I'm happy I didn't have any credit from Ideel when the switch was made. I wouldn't have even needed store credit back since I wouldn't be able to find anything worth buying on Groupon anyway. I've moved to Hautelook and Gilt, but it's just not the same.
I returned 5 dresses in Jan. 2016. It is now March 4 2016 and I have not been credited. I have the tracking number and have confirmed it was delivered in Jan. Plenty of time to give me my credit. I have tried for weeks to get someone to respond to my emails, no response.Don't even try to call you can not get through on any number. I am very disappointed and feel that Ideeli's customer service is in much need for a new manger. Does anyone know what I can do to get my money back. They have the dresses and my money.I feel very cheated M. Allen
I just found out that Ideeli has been acquired by Groupon. I had over $200 in store credit at Ideeli and called Groupon customer service today to inquire about it. Customer service said that they would escalate the situation and do some research and that it would take up to 72 hours for them to get back to me. I asked if there was a way to reach their Ideeli department directly and was told that I couldn't do that. I felt like I was given the run-around, but will give them the benefit of a doubt and wait for 72 hours to see if they respond.
I also tried to email firstname.lastname@example.org like a previous reviewer on this site suggested and got the following error message:
Delivery to the following recipient failed permanently:
Technical details of permanent failure:
The account email@example.com is disabled.
I just wanted to post this to help anyone else who is trying to access their Ideeli (Ideel.com) store credit. If you have any success reaching a resolution from Groupon customer service, please share your experience. Thanks!
I contacted Groupon's customer service via email right after posting my initial review. I sent them a very courteous summary of my purchase and return history on Ideeli.com, as well as the store credit that should be in my account. In about 2 days I received a reply asking for me to confirm my name and mailing address and letting me know that they would process a refund check to me. My refund check arrived in the mail today. It's been 11 days since my initial email to Groupon. My suggestion to everyone is to do your homework and research the store credit you are owed and contact customer service with the details. They have honored the refund in my case. Good luck to you.
I have 2 pieces of clothing that I had been waiting to hear from Ideel about. All of a sudden they are now Groupon and now telling me that basically I am stuck with these items. The problem was they were both the wrong sizes and I was waiting to hear if they had the correct sizes. Now what do I do? I was a loyal customer and spent thousands of dollars on this site!!!!! Now I am out money because I was patiently waiting for a response. I cannot afford to throw away $$.-firstname.lastname@example.org
Hi, I have been a customer of ideeli for 5 years. I always did shopping for myself and friends from this website. I don't know what happened to the old website, the new one is just disappointing. I don't like it!!
You show no consideration to your loyal customer whom have been with you since the beginning. Groupon and Ideel are like oil and vinegar - it doesn't mix. Those hooker dresses, cheap shoes.
Thank God for GILT!!!!
I cannot believe Groupon would acquire Ideeli to trash it, ruin it completely. I used to buy so much stuff from them, great customer service, fantastic choices, the daily emails were something I looked forward to. Now, it is all gone.
What happened here? Ideeli was my favorite site for YEARS. I can't even begin to tell you how many people I got to sign up, and without even trying to get the referral credit. It was my main source of apparel and household items that I probably had a near-addicition. I took a break to save money for my wedding and I see a Groupon site? That looks like a toilet? Gross. Their site design was sleek clean and easy to navigate. There was a column the showed your recent views. This new site is garbage and it sounds like customer service is also a pile of feces. Ideeli used to be so responsive, helpful and stylish. Now it looks like a site that an intern made. So sad.
Ordered some dresses, they were too small. Sent back, was issued a credit to my account. I knew I would probably not order anything else since their clothes run so small. I emailed them, they said they don't do refunds, only credit to the account. 2 years later, my credit in my account "magically" disappeared. Contacted them regarding this, and was told since another company bought them out I was out of luck. Tried to dispute on my credit card side, but unfortunately since I had closed that credit card account, they could not do anything about it. So I'm out $69.. Not a lot, but not exactly small change. STAY AWAY...
i was huge fan of ideeli.com...so muxh so that i constantly recommended to customers shopping at the boutique I worked at because they loved my clothing and accessories which always came from ideeli. There is no longer any selection. sorry to see great business disappear into the abyss...seems to be the American way these days!
Groupon, you failed at acquiring Ideeli. You took a cutting edge retail company and stripped it of everything that people valued. Unique brands, chic design, simple ideas and outstanding selection. Your merging it into groupon makes me feel more confident shopping at a flea market. If your sales haven't plummeted, they aren't far away from it. You can't take designer fashion and jam it into the same interface selling discount carpet cleaning and carry out meals. I'm disgusted.
Love Ideel; Won't Shop at Groupon ever again!!!
Bring Back Ideel!!!!! The post by S.K. is my sentiments exactly. Who in the world thought this would work? Groupon sells low quality goods, nothing at all like Ideel. I ordered from Ideel almost every day, I will never order from Groupon again. So disappointing!!
Since the move to groupon, ideel is horrible. Had credits when it was ideel and have been trying to get my money ever since. Have contacted them numerous times, and I get the same response of how they will refund to my credit card and to wait 10 days for it to post. This has happened 3 times and u have waited three times. No money had been refunded. Thieves!
I am devastated! Shopped with ideel/ideel since 2012. My family even knew that gift time to buy me an ideel gift certificate. Nothing bad to say about Groupon, it's a groupon not ideeli. Even my UPS man has asked me what happened. I shop the site daily and loved the Sunday Night Steals. Where will I shop now? Yes Hautelook is ok but as far as they go, just go to Nordstrom. I feel like I will be left behind with fashion as opposed to trending. I'm just sick about it.
According to my bank account, I spent around $2k on ideeli.com last year. I loved checking the site each day and all the great deals. This groupon switch is horrible. I get it was a business decision to sell out, but at least keep it remotely the way that made ideeli.com so popular. The groupon setup is also cheap-looking, for lack of a better term. I visited the site once, contacted ideeli for the balance on my account to be refunded, and have only visited Hautelook each day since. Too bad for ideeli - and I am sure many employees who worked for them also lost their jobs. Bad decision all the way around. But good news for Hautelook!
What happened? I have been a customer of Ideeli's for years! I go to log-in and Groupon keeps signing me in? No warnings, No emails, No announcements? Not Cool!
Tried to call and got the WORST customer service EVER!
I am out of here and will have to go back to Hautelook, Rue LaLa, & Zulily!
Thanks for being so professional and announcing this huge change to your customers! I will never shop here again!
I am extremely upset that I cannot order items directly from Ideeli. Ideeli had unique and brand name clothes that you could get at a discount. Also, customer service was excellent. Now I have to find another venue to shop but it will not be through groupon which is difficult to navigate. Please bring back Ideeli. I think Ideeli has enough support and customers according to the comments submitted.
what are you scamming the public, had over 15 from dec and jan that were not shipped and now they have been cancelled. this is fraud - how can they claim they are selling items and after you wait more than a month for your items they don't send it. yet the same products are being sold on groupon.
I would wait everyday to get emails about Ideel items for sale...not any more..have not bought a thing since the TAKE OVER by Groupon.... so sad that Groupon has absolutely destroyed such a great site as Ideel to shop....so very sad.
Ideel was really something special and I was a frequent shopper. The brands were gorgeous and the customer service was excellent as well. I also have credit left on the site that I have no idea how I will be able to use unless I wind up with a head injury. But if that day comes, I'll take the Suzanne Somers 3- Way Poncho in hunter green. And one of those bracelets that says, "sisters are angels whose wings turned into chocolate because they flew too close to the ground or some crap."
I had a credit balance with Ideeli from a returned item which no longer shows up when I logged onto my Ideeli account (now Groupon). No notification was provided me from Ideeli (or Gropuon) that my credit balance would not be maintained on my account. How can I get this problem resolved -- through Ideeli or Groupon? I hope to receive help from you by providing me a contact persons who can rectify my credit balance still owed to me.
Gwendolyn Turner I had earned over$25+ Ideelist credits on Ideel, to compensate me about the buyout, Groupon sends me $5 Groupon bucks, really? When I reached out about my disappointment they sent me $10 more Groupon bucks..... I know that doesn't add up to $25+. Like so many others I have been an Ideeli customer since the beginning. You guys really treated your loyal customers like crap. My last 4 orders were cancelled only after I complained about my credits. It makes me believe that because I complained you decided to cancel them in retaliation. Especially, since one of them was for a luggage set you said was sold out but I see the same luggage set on Groupon for $20 more. You guys really should have treated us better.
Hard to navigate..hard to shop.
Disappointed and looking for a new site like ideeli was in the past.
Hi Everyone. After initially being upset about my missing Ideeli credit after being acquired by Groupon, I have to say they have taken care of it for me. It took a few days as they had to research the issue but I am pleased at the outcome. Anyone who may have had an issue with a disappearing credit, please contact email@example.com. They will help you get your credit back. Good luck!
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