They gave me a one-year $25 credit as a "courtesy".
New York, New York 10018
389 Reviews for Ideeli.com
I ordered a 400 something D&G dress for the wedding.
But by then you have passed to the 14 day return date.
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Ive ordered from ideeli in the past and never had a problem; hence the no hesitation i had to purchase a 1400$ bag from the site. I received the bag and right away believed it to be fake. I contacted ideeli within minutes and was told ill have a response by the end of the business day. The response was that they were looking into it further. They are impossible to reach but through they're live chat option. And there there only response was i cannot deal with a problem this large
you will be contacted by email from right department. I asked how many problems
like this they received and she claimed she didn't know that its not her department. I think the fact that they don't have any proof of authenticity should be reason
enough for return. You cannot guarantee authenticity without holding the proof. I
would have never even reviewed them hAd the problem been resolved. Ill be back
to update on tinal outcome. Wish me luck.
Update: Ideeli has contacted me many times since this post and they have offered me a full refund. They believe the bag to be authentic, but am offering me the refund because I am dissatisfied. They plan on inspecting it and making sure the description matches the bag. If the refund processes quickly I plan on completely revising my review of their customer service because they have been very on top of the situation lately. I plan on sending it back tomorrow and if all goes well I would purchase from again and would recommend the site to friends.
I used to be an avid Ideeli shopper. I loved all the sales they had and they have great deals. HOWEVER, they used to be soooo accomodating!! A few years ago, I bought a pair of shoes, they didn't fit and they gave me a credit right then to re-buy them so they wouldn't sell out. I returned them the next day via UPS no problem and had my new shoes that fit! Fast forward to literally a few minutes ago and the same thing happened, and I was told that not only can I NOT do that, but they wouldn't even apply my credit for my returned jacket unless the return made it to their wearhouse before they shipped out the new jacket. This was frustrating especially because they can see where your package is (so they know it will be there in THREE days) and could easily prove it was on the way. Not only that, but worst case, if it didn't meet their return standards or they didn't receive the jacket, they could just charge me for the jacket I exchanged it for. It's not like they don't have my credit card on file!!!
Anyway, after "Glen" told me he'd issue me a $10 credit to use today, I asked him if I could change my store credit return for the jacket I'd just shipped back to a refund. That $10 would cover the $8 they charge you to refund your card, so it'd balance out. Then he told me he had to escalate it to returns and I wouldn't know if I could change that until tomorrow. But the $10 is only good for today. So really, if they decide not to honor my request, I've spent $90 on a jacket I was planning on paying $50 for. And I don't want to have even more money out on that site. So, I left hating Ideeli and not even wanting the damn jacket. Thanks Ideeli for screwing up my Saturday morning!
I like ideeli. The items are always sent out on time and the dates of shipment are clearly listed when ordering. Yes, sometimes orders take weeks but you can't complain because the dates of shipment for each item are listed under the price. It is up to the buyer if they want to wait that long. Ive found some great deals and some good quality pieces, everything has arrived new and in nice red wrapping paper. I had a few issues which were easily resolved by talking to a customer service rep. They're $9.95 monthly shipping charge is very fair if your a frequent shopper, however I wish they offered 2 shipping options, a one time $5.95 or monthly 9.95---that would be awesome! Also, sometimes they advertise red sales but the items I recognize from earlier in the month and at the same full price, I find this deceptive. But I do realize ideeli needs to make $, just dont advertise it as a red or closeout price when it is not.
Their service's getting down recently. I'd got $15 credit from their promotion and decided buying something. At starting shipment 9.95$, I asked my friend to share the order. We placed 2 items payment: a 20" spinner and a belt. Money processed.
After 5 days, they asked for Card authorization for the First item to be shipped: the belt. Done. 27 days later, they auto-processed another amount on my CC for 2nd item ( the 20" spinner) but ....shipping pending. As many discussing mails were sent to & back, they admitted of that item was no longer available, so they would make up for the inconvenience by crediting my account with $10.
Problem now is, after one month of 1st item shipped, money had been captured, included of full price payment plus $9.95 shipping, couldn't been partly released. In a dozen email I asked them to refund me $15 promoted credit into my account. They at last give me credit $15, but then cut off the 10$ convenience upwards !!!
I'm not in US, my CC issued bank system just release unclear fund after 33-40 days. The initial placed order amount $119.93 had just been back to my bank account 3 days ago (after 37days). Until today I've received a belt (of my friend) at 19.94$, but my bank account still was minus $119.93. Yesterday, Ideeli sent me void receipt of $87.99. And I have to ask and insist them to return me $15 from bank credit to website credit. It's so humor, isn't it? I have the feeling like being stolen & cheated
I used to love their merchandise. Unfortunately they are a terrible company, that forcibly closed my account over a mere $10 courtesy when they lost multiple items in the mail. They treated me horribly and when I mentioned the Better Business Bureau, they forcibly closed my account.
After complaining, Ideeli refused to allow me to return items that were in the mail at the time of the complaint.
It was a measly $50 return, and after buying all of my bridesmaid dresses through the company, they tossed years of loyalty to the curb.
They claimed that the BBB sided with them, but rather they informed me that "they "are not an enforcement agency and we cannot compel a business to settle your complaint"
In other words, they choose to act as a neglectful, horrible company that doesn't care about its customers. Run as far as you can from them!
I have been looking at this website for a few weeks. First, I don't see the big price advantage to most of the items. You can come close to matching their price by doing some homework searching on the web. Secondly, and the most negative for me, is that to have the "privledge" to order some of the items on their site, you must pay an ongoing fee to join a subscriber group to purchase these items. They bill you up front and take your "dues" so that you may have the privledge to perhaps find something you might want to purchase in the future. In this economy, when all retailers are fighting for a piece of the consumers money, why would anyone agree to pay for the privledge to be given an opportunity to buy something? This is absurd and particulary aggravating since their site has nothing particularly special or at a deeply discounted price. No way!
I have NEVER had such a TERRIBLE experience as I have had with ideeli.com. I had ordered a dress originally with no problem, but my second round of ordering was a debacle. I ordered a black leather toiletry bag with a purple interior. They sent me a purple leather toiletry bag with a tan interior, and it had a manufacturing defect to boot. That bag was NEVER even displayed on their website. I doubted that the bag I truly wanted was even in their stock. I contacted CS to see what was going on and they apologized and said I was in luck! I could send back the wrong bag and re-purchase the correct one, with a one-time-use-only link. But I didn't want to repurchase it, I wanted to exchange it, and they charged me EXTRA SHIPPING to BUY IT AGAIN, since by the time of my reorder, my previous free month of shipping had expired. So I had to pay $9.99 extra because they made a mistake!
Not only that, but my order was subsequently CANCELED due to FRAUD investigations, which I was upset by - I shouldn't even have had to place a reorder, let alone be charged with fraud for placing it. It turns out that because my boyfriend, who I had invited to ideeli.com, used my credit card when placing an order of his (he is in the process of moving and switching bank accounts and is without a card for the next couple of weeks), ideeli thought that I was trying to scam them for $25. So what if my boyfriend likes to have his own account to shop on? Or is moving and needs to borrow a credit card from a friend to shop online? I don't really care. But ideeli does! But do they even offer a place for you to enter the name under which your account is held, independently of an order? No. They assume that if the same billing address is used on any purchase, you are the same person with multiple accounts and you are trying to scam them for a petty $25. So now they have "suspended" both of our accounts AND canceled the replacement of the bag I re-ordered (at a higher price, with the renewed shipping charge). When I told them what happened and asked them to PLEASE provide some timely customer service (every inquiry I made, via chat or e-mail took at least a day to respond to - you can't get them on the phone), they told me that I HAVE to pay the new shipping charge if I want to re-order that bag, because of their shipping mistake - they refuse to consider this the order I placed two weeks ago. Also they will not recredit my account the $25.00 I had received from inviting my boyfriend, who made HIS OWN PURCHASES on the website.
I have NEVER been SO DISGUSTED with any customer service or any website I have purchased from. I will never buy anything from them again!
I had a bad experience from the get go.... I saw 2 pairs of pants and a pair of shorts that I really liked. I ordered them right away. Well it took about 2 or more weeks to tell me my order was going to ship out. (All 3 items) Last minute they told me they made a mistake and could no longer ship my the shorts. And I gave them the second star ONLY because they did give me a 10 dollar credit to their site for the inconvenience. It only took mmmmm... a month or more to get my order. I finally got to try them on after a month!! They were to big :( Not a big deal, it happens!! But I had a vacation I was going on out of state and I was not able to return them right away. Once I was back and able to return them it was to late I guess. So now I'm stuck with these pants that are to big for me and I don't know what to do with them.... I just want my money back. I don't even care if they charge me a fee.... I just don't know what to do with these things!! Anyone want 2 cute pair's of teal and pink pats size 9?! Haha. ..
Ideeli has the worst customer service reps.
I wanted to return 2 boots that I bought because they were defected.
So I used the chatting service to see if I can return them and they said yes. The only thing is that, they sent me a UPS lable that said 2 lbs for 2 boots. UPS said that the box weight exceeds the amount on the return label. so I chatted with the customer service rep who was so rude. He or she was like No way our return label should work bla bla bla.
Then they said we will escalate this matter and left the chat.
I was pretty upset. I chatted with another customer rep who did the same thing. I was not getting the help I needed. Basically they didn't want to print out the correct label for me so I can return it..
Worst customer service ever compare to Haute look, gilt and Ruelala.
I wouldnt recommend this site for the simple fact that when you purchase an item, the order will be processed, you will see the money come out of your account, yet they may not ship your item in a timely manner and they will suddenly charge your account (possibly TWICE) when the item ships. In my case, I purchased an item in March, it is now April 27 and I just now saw that the money was being taken out of my account for this purchase. Fortunately for me I had enough money in my account but I would much rather have the money come out of my account WHEN i make the purchase, and then have my item shipped, rather than have my account billed whenever they choose to ship the item. The deals on this site really arent anything to write home about so this will be my last time doing business with them. Oh well.
What a mess. I'm waiting for a prepaid return label and a full credit to my credit card and then I will cut off all association with this company.
I ordered a quilt and shams - $175 purchase. Waited and waited for the shipment information and finally got an apology email that the item was unavailable. Assured me I had not been billed and gave me a $10 credit for shipping on my next order.
Then, got an email that the item I had ordered had become available and that I could place another order, which I did.
Waited and waited for delivery information. Finally got that email and saw the charge come through on my credit card. Checked the tracking detail and saw a message that shipments had been delayed due to the situation in Boston (the marathon bombing). Waited for more information.
Finally got a package in my mailbox in a plastic mailer. NOT a king size quilt and shams. Instead a "table runner" in an altogether different pattern even.
I have just spent e chat time with Marie Rose who disconnected me after I expressed that I was going to post on YELP. This site is even better than that.
Her position is that she will not refund my charge card, even though she tells me the item is sold out and never could have been delivered, until I return the item I never ordered - probably worth 20 bucks at most. I have still not received the email with the prepaid shipping label so I can send you your precious little scrap of fabric and get the $175 charge reversed.
This has been a sloppy transaction with crappy service all the way from the beginning to the hopefully soon end.
I have been using this site for almost two years and have placed many, many orders. I have had all good experiences. I have returned many items as well and never had a problem getting a full refund. You have to be careful placing orders, because some items are not returnable. There are the two things that annoy me about the site. The high shipping charges and the fact that they have certain things you cannot return. If something does not fit you, you have no need for it at all and it is a total waste of money. And certain things, like bathing suits, you really need to try on to see if you like. Regardless, I love the site and will just never order bathing suits or nonreturnable items. Great deals.
I ordered a pair of LAMB shoes for just under $175, a good price. They were delayed in getting to me and subsequently was out of town when they arrived. When I opened the box they did not match the quality I expected. I compared them to several pairs I own that I paid full retail on and they were not even close. They represented them to be authentic, impossible. By the time I opened everything, the 14 day return period passed. I will never purchase from ideeli again.
I love this site and would recommend it to anyone based on my experience.
Tips to you would be to always google the item you want to see if you truly are getting a good deal, and to ALWAYS check when they say they could ship the item.
They usually say when they expect to send it away.
Also pay close attention to the return policy. If you wish to return an item outside of their guidelines it isn't necessarily their fault. But remember, you can buy clothing and try it on basically risk free- My recent deal was a $500 gown for my prom that I got for about $250.
This is pretty good- I don't understand all the complaints. Although I just sent a return in, so if they don't refund me I may have to make a complaint...but up until now it's been great! Good selection and fast shipping for that kind of site.
received a wrinkled, literally balled up suit, not as depicted on website. Then signed on and account had been replaced with new account (my email with a "1" at the end) with no order history. Such a waste of time and money. Lucky me. I get two wait 48 hours for a return label. Then trek to post office to return something that is not at all what I ordered and then wait for a refund less whatever ridiculous deductions they have the nerve to charge. Not the convenience I am looking for when online shopping.
We tried to order at the site twice and they arrived on time and the product arrived at the date they stated in the site, i'm pleased.
I just placed another order again. And their customer service was responsive and accommodating.
They offered free shipping too, awesome. Thanks Ideeli!
I have ordered from ideeli before, but I will NEVER order from them again. I ordered a pair of heels from them on February 21 to match a dress that I was going to wear for my birthday party on March 30. I ordered them over a month in advance to make sure that if I change my mind, I can always buy a new outfit and have plenty of time. First, they sent my order to the WRONG ADDRESS which caused a return to sender, since the address they mailed it to was incorrect. They tried to blame it on UPS/USPS, but why would it be an undeliverable address if the correct address was printed on the label??? So I chat with a rep (BECAUSE YOU CAN'T CALL AND SPEAK WITH ANYONE) and they tell me I have to wait until they receive the package and they will mail it back out. They mail it again and I finally receive it yesterday 3/28 (a month and a week after I ordered) AND THEY SENT ME 2 DIFFERENT SHOES!!!!!!!!!!!!!!! As in, 1 turquoise shoe and 1 nude shoe...not the wrong size or a small mistake like that but 2 different COLORED shoes. Is it that hard to make sure you have a complete order before shipping your products out? I'm now beyond pissed and have to purchase a new dress and shoes before my birthday party tomorrow. Thanks for ruining my 25th birthday ideeli!
I have bought several items from ideeli.com, and I've come to notice that the prices for these things are nothing special. That is to say, a matching or lower price can be easily found through simple google search. What prompted me to write this review was my latest purchase of sunglasses, supposedly made in Italy but they looked more like they were made in China - the overall quality was severely lacking. And for this I paid double the price I could have paid had I searched google for the same "Italian" glasses. What makes me furious is that they decided to make this purchase non-returnable.
The same has happened to me. NEVER WILL I EVER BE PURCHASING FROM THIS SHAM OF A SITE AGAIN. THEY CHARGED MY ACCOUNT TWICE, THREE DAYS APART FOR THE SAME ORDER SO THEY CAN'T EVEN SAY THAT IT WAS AN ERROR. CUSTOMER SERVICE, WHAT IS THAT? THEY NEVER ANSWER THE PHONES OR RETURN PHONE CALLS EVEN THE BANK FINDS IT ODD AND CHALLENGES THE LEGITIMACY OF THIS SHELL OF A COMPANY. THEY AREN'T GOING TO CREDIT THE BARAGE OF OVERDRAFTS IN MY ACCOUNT.... SHAME ON YOU. STICK TO RUE LA LA, GILT, HAUTE LOOK, JOSS AND MAIN, MYHABIT, ZULLILY. SERVICE FROM THEM IS IMPECABLE TO SAY THE LEAST AND IDEELI COULD STAND LEARN QUITE A FEW. I'M HEADED TO TWITTER, FACEBOOK AND ALL ON MY CONTACT LIST.
Anyone know of a similar site with good customer service?
What should i do if the bag i bought from Ideeli was fake? The company said it is real, how can i prove it?
My name is Aric and I work with ideeli. We work directly with each designer and brand representative to ensure that all of the products we sell are 100% authentic. We would never sell counterfeit items. Audrey, I have sent you a direct message asking you to please send me the information regarding your order so I can look into your claim. Thank You.
is this site any good? i want to know before i spend and get scammed
I was just in the process of placing an order with ideeli when my sister came across this site and told me to check it out before I pay for my items.
I'm glad I did, i'm sorry about what happened to everyone here but i'm glad i read the reviews 1st. i'm definately not going to be placing any orders with ideeli. does anyone know of any trust -worthy websites that sells name brands or cheap like ideeli claims? if u do, please let me know it would b greatly appreciated...thanks
Ideeli and Rue La La are the only sites I have actually gotten my packages from timely. I ordered from Hautelook.com about a month ago and my package has yet to even ship (when on their website it states they will ship 10 days after purchase). Ideeli states on their website they will not ship for 3-4 weeks after purchase and I got my item 7 business days later. I liked doing business with them personally. I think people just don't read carefully where it states they will not send for 3-4 weeks plus anout 7-10 business days for shipping.
Thanks for the response D M, I'll have a look at the other site
Actually, Ideeli's "shipping procedure" states - We may take up to 10 business days from the close of a sale to ship. UPS ground, our usual delivery service, takes from 5 to 7 business days to reach you in the continental US, and longer for AK and HI. Once we ship your item, we will send you an email with your UPS tracking number. Please don't contact us to find out what your tracking number is until at least ten (10) days after a sale ends.
I've been waiting more than 3 weeks for one item, $11 for shipping. More expensive than Nordstrom and Bloomingdale's standard (1-6day) shipping for similarly priced items. RIP OFF!
the shipping is flat rate and covers an unlimited number of items. I try to order at least 2 and that makes for a good deal. Ideeli sends you a hangar for your clothes, plastic cover, additional wrapping paper, and a good size box. I have my own business and it costs to ship. all that packaging has to be purchased from a third party. I think that a lot of young people theses days are spoiled and unreasonable. If you regularly purchase from Bloomies and Nordstom's you will pay top dollar for merchandise and the privilege to return worn, used, items and changed minds.
I just want to thank you all so much! I was going to join Ideeli today...I sure am glad I took the time to join Site Jabber first to check it out! I can tell this saved me a lot of headaches that I sure don't need!!! Blessings to you all!
Hi, this is Jason from ideeli Customer Service. I just want to jump in and emphasize for everyone here that Customer Service is extremely important here at ideeli. We try to be as clear as possible about our shipping policy but if anyone has any specific questions I'm happy to help. Lauren P., I trust you have now received your item and all is well? If there is any problem with your order whatsoever please let me know.
"bought a dress. perfect transaction. came in less than one week. exactly as described. Site requires a mature person who has read the terms- no refunds, only credits given, range of delivery times, due to nature of site-fantastic deals on high end merchandise and designer clothing not normally available to average consumer- you have to have some flexibility. know what you want, know your body type, do not try to return worn clothing. keep all tags and packaging. Items are leftovers from shows etc. so sometimes they cannot get their hands on merchandise due to competing interests from other sites. you are going to have some disappointments due to competition for a limited resource. I know I will win some and lose some. Something else will come along if you miss out on a bargain and what bargains. LOVE THIS SITE. with two girls and myself, a great way to be on the runway at home for a fraction of the cost. " read more tips like this »
Hi Melissa, Thank you for taking the time to share your feedback regarding your hair dryer order. I'm so sorry to hear about your experience, and would like to directly assist you in resolving this matter. Would you be so kind as to let me know your user id and order number so that I can further assist? Thanks, again, for your feedback.- Jason Faria, Customer Service Manager
Has anyone bought any travel packages through ideeli yet? I really want to buy a hotel one, but it says that I can only get a refund if the dates they said would be available are not. I already have my plane tickets so if they don't have the dates that I'm going, then I would have bought the package for nothing. I'm wondering if anyone has bought a package and not been able to book the hotel for the date they are going - what happens then? Do you get a refund, or do you get a runaround saying that other dates within their offered timeframe are available so no refund? Thanks for the feedback!
Hi Popeye S.,
Thanks for your inquiry. We will certainly provide a full refund in the event you are unable to book hotel dates that were listed as available (and were not black out dates) during the advertised booking window. Please note, the standard booking window is two weeks from the end of the ideeli sale event, and you must book within this window to ensure availability. We also strongly recommend that you complete your hotel reservation before making any flight arrangements. Should you have any further questions, please don't hesitate to reach out to us at firstname.lastname@example.org.
Customer Service Manager
Jason, one of the customer service managers has left a lot of comments saying he's sorry for the "negative experiences" and left emails and ways to contact their support staff but we've yet to of any resolution of the disputes.
Has anyone had their situation resolved in a positive manner?
Thanks for asking. Rest assured that in the case of an unforeseen incident with an order, we always work to make things right. I address the individual messages on this forum so that my team can obtain further information, and work to resolve each and every concern. Should you have a question regarding a particular order or incident, feel free to reach out to us at email@example.com.
Sr. Manager Customer Service
Unfortunately ideeli does not refund money. this is the worst part on this company. i have a several problems because of that.
plz all the money u charged me return it to my account.
This is kind of negligence, which will make me cancel my account. Unfortunately, this is not the first time that I suffered from this problem. the first time which i had a credit and you still charged me, and when I spoke with customer service they told me sorry!!!! THEY just did not give me any solutions. This is a serious problem and u have to solve that.
I apologize for any confusion, and would like to personally look into your account to investigate what's occurring. Can you please private message me your user id and order number so I can help?
For clarification, returns are accepted for store credit only and qualify for free return shipping, as stated in our FAQs: http://support.ideeli.com/app/answers/detail/a_id/72
Thanks for being in touch, and I look forward to hearing from you.
Sr. Manager Customer Service
Since I last reviewed ideeli, I made several other purchases. Order came within 2-3 days chases. again no problem. The site has merchandise I would otherwise not be able to afford. My daughter and I love this site and the whole shopping experience.
Has anyone ever had an order canceled by the fraud management department? If so, is there any hope in getting the order reinstated?
And has anyone had any luck with firstname.lastname@example.org? I'd sent an email to that address, but I've yet to hear anything back.
My past experiences with Ideeli have been on par with similar sites, but I've never used Ideeli's customer service.
I'm happy to look into your inquiry. Can you private message me your user id and the cancelled order number so I can investigate? Thank you in advance.
Sr. Manager Customer Service
I want to address everyone asking questions about getting scammed and dealing with hassles with this website. I am a frequent customer of this site...in fact I just wrote a review on it. This site is not going to scam you in any way you will get fantastic deals on great products and they do have great customer service...the only issue I have dealt with is the shipping takes way too long. This website is trustworthy and satisfying...every item I have received I have not only liked, but LOVED. There was only instance where the shoes I ordered were too small b/c of the designer's fit...still loved the shoes though...they were SUPER cute and great quality. Become a member and try it for yourself...you're going to see that a lot of these "reviews" and "questions" are dramatized quite a bit. I'm just throwing this out there, but any website that has upper management personally addressing issues on a website in no way associated with their own JUST to make you happy is probably a good one.
Thank you again for your review! I hope you saw my response and I'm happy to help with anything further.
Sr. Manager Customer Service
I was ecstatic to find ideeli and have had one very positive experience but I have nonstop issue with their website! Anyone else? I had two items for my boyfriend and a dress for my sisters birthday a dress I have tried to buy before but always sold out in her size. I had it IN my cart very well within their 15 minute check out time limit and they took it out of my cart? My boyfriend and I both saw it in my cart. I waiting diligently for this dress and put it in my cart when the sale started. This has happened 2-3 times and I let it go the other times but I am thoroughly disappointed this time as I am unable to find it anywhere and yet they are unwilling to even put me on a waiting list in case someone returns it. I've been a very good customer but that doesn't seem to matter to ideeli. Would love to know if anyone else has had similar issues? Thank you!
I'm so sorry to hear that you weren't able to purchase the dress in your cart. Please note that if you had two items in your cart, the cart will expire based on the expiration of the first item placed into your cart. We always encourage members to take advantage of our All-Day Shipping program, which allows members to pay shipping fees on the first checkout of the day and to continue shopping until 3am PT without additional fees.
Can you kindly send me a private message with your user id so I can investigate what occurred? I, again, apologize for any inconvenience you've experienced and look forward to being of further help.
Sr. Manager Customer Service
Writing here hoping that SOMEONE (hopefully YOU, Jason F!) will finally answer me. I have been trying to get in contact with someone from Ideeli.com for the past week to no avail. Over 10 Voice Messages on their Customer Service hotline, several emails to Support, and 5 "live-chat" conversations. My shipment was sent to the wrong address (Ideeli's fault, not my own, as I had the correct address on my account), and then returned to Ideeli's port at 300 Nixon Lane in Edison, NJ. No one via "Live Chat" will reship my order or issue me a refund, but they promise that someone will "call me right away" (which of course, 7 days later, still has not happened). These were CHRISTMAS GIFTS that I needed to receive by 12/21, They have been sitting at 330 Nixon Lane for a week now, and I will not receive them by 12/21 unless they are RUSH SHIPPED. If I cannot receive them by 12/21, I want a full refund (NOT a credit), as this is Ideeli's mistake. I also am disgusted by the lack of customer service, and I am about to report this business to the BBB. There is no reason your customers should not be answered, or have to spend this much of their time trying to get a hold of someone from your company. Completely unacceptable.
Jason Faria - if you are truly the Sr. Manager of Customer Service, can you PLEASE help me? I can send you a private message with my order/tracking information.
I am running out of patience.
Super site with nice price! I'm from Ukraine and have the ship address in USA. I buy often on other sites (Crazy8, Gymboree, E-bay) and I'd be happy to buy on ideeli too, but my payment card hasn't american billing address and it's impossible to be your buyer. Can I have a possibility to be ideeli's buyer?
I'm so happy to hear you're a fan of ideeli. At this time we only accept credit cards associated with domestic billing information. We'll be sure to announce if that ever changes.
Sr. Manager Customer Service
MY wrong items return packages arrived at Jan 05 with your customer services promised will be process and refund by cash into my card within 3-5 busuness days...But I have wait until today they're not to do as promised...( Incident :111228-000089) . What going on with my account & why you're not action to process per dicussed ????????. From: email@example.com
Thank you for reaching out to us via Sitejabber. After researching your account, we have identified the primary issue. As per our Terms & Conditions, we do not ship outside of the U.S. When a member uses a third party to ship items from the U.S. to another country, complications like this can occur. We cannot account for the contents of your package or the condition in which it arrived as it was shipped from the U.S. and then back to the our warehouse via a third party. Our apologies if this was not initially clear to you and for any inconvenience this has caused.
The good news is we have issued a full refund for the order in question. Unfortunately, we will have to close your account as it is not in line with our Terms & Conditions as set forth here: http://www.ideeli.com/pages/terms_and_conditions
If you have any additional questions, please feel free to reach out to us at firstname.lastname@example.org.
Sr. Manager Customer Service
Jason, you seem helpful. Could you give me your CEO's contact number or email address? I've contacted your customer service. Since they're not helpful at all, I need to talk to your CEO.
Thank you for your message, and I'm so sorry for the trouble with your Heys order. A member of my Customer Service Team reached out to you via email to discuss next steps. We're going to work to make this right for you.
Sr. Manager Customer Service
Thanks Jason, that was quick and helpful!
Hi Jason, I received an email saying that my order was canceled by the fraud management department. I am wondering why this happened and really need my items. Can you please help me check about it? My email address is email@example.com
Jason - I just got off of a live chat with your representative "Eric". I was recently introduced to your site and have been checking the deals pretty much on a daily basis but had yet to actually make a purchase. I noticed when checking your site that when I click on the "details" of a product nothing shows up. Today I saw a great handbag that I wanted to purchase. I clicked on it and I could zoom in but could not get any details. I actually went on another website to find out the details of the bag as I wanted to know the measurements. When I came back to your site to purchase the bag I could not add anything to the cart to make the purchase. On my live chat with Eric I advised him of the issue and he asked what brower I was using. I told him that I was using Internet Explorer and he said lots of people have problems on the site with that browser and advised I should used Mozilla or Google Chrome. I told him I was in my office and that's the browser (Explorer) that I have. He said, "Oh well. Guess you'll have to wait until you get home." I must say I was shocked at that response. If I'm not mistaken Internet Explorer is one the most popular browsers so can you explain why your site is not compatible? I asked Eric to put a supervisor on the chat but he emailed me a phone number and asked if there was anything else I needed. So rude! If I wanted to call I would not have done an online chat.
I Have ordered a few things from this site before and have never had an issue. last week my husband ordered 2 pairs of sunglasses for me. one was Tom Ford and the other Gucci. they arrived a few days later and i was thrilled however. I own a pair of Tom Fords which i paid $380 for. when my new glasses arrrived they seem differnt. yes the authenticity card was there but there is a serial number which is stamped on not etched in like my orginals. one the Gucci Sunglass they seem very light and the the gucci signature on the glasses is in script...you cant even tell it says gucci. i own two other gucci sunglasses and they seem very different. im worried now that i have been scammed. my husband paid almost $400 for these two glasses which at the time i thought was a great deal but i have a feeling we were scammed. how can you guarantee these ideals are real.
I am a regular shopper at ideeli....today whatever I add to cart...I cannot open cart...
Customer service (online chat) kept blaming my browser and told me to install Google chrome to no avail...( a real waste of time)
A friend of mine could logged into her account from my pc and open the 'cart' feature easily....what gives ideeli..
I hv been a loyal patron - ideeli - Did you block me...if so WHY ?
How much does the clothing cost at ideeli's?
How many days does it take to get a refund? I cancelled an order before it was shipped
I placed an order which I cancelled. My credit card was bill right away which was fine but when I asked about my credit I was told 3 to 5 business days. Ok fine. It's been 10 business days and have been told 2 different stories about my refund. The online chat people seem to not be clueless. If you don't want to give me a refund fine. Give me a credit. Very confused at this point