I had my first encounter with a relatively condescending customer service rep. (in 233 reviews)
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HORRIBLE customer service, returned with their shipping label which arrived on January 23, 2015 at 11:53 and still no refund on January 29, 2015! Here is the Live Chat copied and pasted, she disconnected without allowing me to respond again! Next live chat wouldn't even respond even though I was connected. ABSURD!
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Jessica: Welcome to Ideel
Jessica: Hello Zack
Zack: Okay you have had the boots back since 1/23 I am sure that is enough time to refund me. I want a refund to my account so that I can use it PLEASE it has been more than enough time
Jessica: May I please have your order number to look into this for you
400000869704-1_thumb CARLOS BY CARLOS SANTANA Prime
Color: Artic Gray
Size: 6 Processing
Refund in process View Return
Jessica: One moment while I look into that fory ou
Friday, 01/23/2015 at 11:53 A.M.
Proof of Delivery
Jessica: Ok, Zack. It does take 3-5 business days following the day that we received your return, for it to process. Today is day four, so your credit should be available by the end of the day, tomorrow
Zack: This is absurd. I will never buy from your site again. CLEARLY the item is returned. Horrible customer service, I will write reviews everywhere. Never had an experience this bad on any other site.
Jessica: I do apologize for the inconvenience Zack. Is that all that I can assist you with today?
Zack: Should have checked reviews first, everyone says not to buy from your site that the customer service is terrible and so are the shipping...
Zack: You did not assist me Jessica
Jessica: I'm sorry that you feel this way
Jessica: do enjoy your evening
Thank you for using our Live Chat today! If you need any further assistance we have a few different options for you. Our FAQ contains lots of helpful information on a variety of issues. Of course, you can always log back into Live Chat, send us an inquiry on the site or email us at firstname.lastname@example.org. Thanks for being a part of ideel, we hope to see you on the site again soon!
Jessica has disconnected.
Tip for consumers: DO NOT BUY FROM THEM. Another order I placed in December still hasn't arrived!Ask Kim about ideeli
I've been the Ideeli customer since May 2013, but recent experience with this online retail was horrible. I've ordered 3 items few weeks ago (#84209542) and found out that the size (4) were too big for the 2 items (Please note that I've ordered another item with the same brand few months ago with size 4 which it fits fine with me). I requested to exchange, but got rejected. They allow me to return (by making the return label for me) so that I can reorder smaller size (2). However, the return label didn't include both of the items I requested. I've asked the online chat support and he told me that one of the item is a final sale and can't be returned. I wasn't aware of this. When I request for my current credit to be return to my credit card because I wouldn't want to shop here anymore. It was rejected too because it was from a price match courtesy. When I asked if I can escalate my request to someone else and he told me that he is already a senior rep. So it seems that I'm stuck with the items that don't even fit me. I never rate bad about anyone's business but this one. :(
I just read some of the reviews and was about to think Ideel is a scammy site cause I purchased a boot and than gotten a shipment email letting me know my item has been shipped out so I went to the UPS website to track my package and nothing no status whatsoever. I contacted their support team by email days ago and than again yesterday and no response just a very prompt acknowledgement of my emails and that's it. I looked all over their website for a phone number but nothing listed that I find. I found their phone number in billing statement and just tried calling and what you know a recording saying they are busy assisting other customers and to leave your info so they can get back to you. this is definitely a scammy site if not they really need to get their $#*! together.
Tip for consumers: don't use this siteAsk h about ideeli
Ideel or ideeli it doesn’t matter – DON’T ORDER FROM THEM. Horrible return policy, horrible customer service…if you can get service. Over priced items that you can get for cheaper at Amazon etc. with a free return policy/customer service. Well, I ordered some items, however I did not realize that these items could not be return, I placed my order at 11:45am by 12:10pm (so 25 minutes later) same day I tried to cancel my order by emailing the so called customer service, and I called…no answer. Instead, one day or two days later I get a confirmation email that my order has shipped. Really? After I tried to cancel the order, well any other merchant has better policies than this ideel/ideeli…money grabbing scam. DON’T ORDER FROM THEM!
Tip for consumers: When you order, I would recommend to only order cheap items and not high priced items since ones bought you are stuck. The return or refund policy is horrible, other merchant have so much better policies. Oh, I no chance cancel your order...no customer service :-( Stick to sites that deliver.Ask Jaz about ideeli
The first time i purchased something from ideel.com, they told me 6 days after i purchased it my order was cancelled because they ran out. The second time i purchased something from ideel, i told them the next day after spending 400 dollars on their website that i would like to cancel the order, since they only give you an hour to cancel your order online, they told me that they could no longer cancel it because it was in the process of being shipped and that i would have to contact them when i receive the items for a return label. my product didn't even ship for another week after that. when i got my products i sent them back immediately. which i was told from the time they received them it would be 3-5 business days until i received my money. after not receiving any money 8 days later, i contacted them and they told me i would not receive my money for ANOTHER 3-5 business days and that they made a mistake. they received my product on the 9th, it is now the 20th. still wondering where my money is. after contacting them(emailing and leaving them a voicemail) telling them i was upset because i was counting on that money being in my account, i have not heard any response from them.
I should have read the review before. I ordered a bag for wife on Jan 1 since then they have NOT even shipped the bag yet. I've contacted them twice and the customer support can't even tell you when they will ship the item. WASTE CUSTOMER TIME!
I WAS really happy with IDEELI before groupon. I purchased a Nue by Shani dress on Nov 18th. This was not my first experience with ideel (hence the new name). I have been a good customer for over a year. I have purchased everything here: shoes, coat, maxi dress, workout clothes, dresses etc. The Nue by Shani dress was ordered in my size 4. I received a size 12. I sent the dress back and emailed the company about my return. The company finally acknowledged receiving the dress back at the warehouse on Jan. 2nd. They said 3-5 business days and I would have my refund. I emailed on Jan 10th no response, emailed again this a.m Jan 12th, still no response. It's already insulting that I received the wrong item and this is the customer service response I get. I shop at MyHabit, Gilt and Rue la la. Not only have I NEVER had a problem that wasn't resolved in a timely manner with these flash sale sites, the customer service has been remarkable. It's so sad that ideel treats their good customers this way. Unless Ideel comes up big with my refund (I mean within the next 24 hours) I will NEVER, EVER spend another penny on this site. I'll update you within 2 days. Okay I'm back! It's the 20th of Jan. and this is my update. Ideel customer service manager emailed me within 24 hours of my SiteJabber review. She said she was sorry about the lapse in emails, 4 days, but that many customer service reps were out sick and that's why no prompt response. She also gave me a 25.00 credit for my troubles. She added that I should have emailed them BEFORE my return (I did twice) and that was also part of the problem. Note to retailers: If you are trying to fix a "sticky" customer service issue, leave off the blaming the customer part. My new feeling about Ideel, stay away, NOTHING is worse than poor customer service in my experienced opinion, it's free and all retailers should "lead" with it.
Tip for consumers: DON"T USE THIS SITE. MyHabit is a flash sale site owned by Amazon.
Use this site instead. If you have a problem, they go out of their way to resolve it. They don't just ignore you.
Placed first FOUR orders today---had to make 4 separate orders, because my shopping cart continually timed out, & I had to try & get the items back in my cart, before the time ran out again.........this resulted in me placing four orders. I received an email for 10% off my first order. When I placed the second order, I noticed a link to sign up to earn points(Ideelist), so I signed up. I then got on customer service chat to inquire about the 10% and points earned from the first order. After a long wait I was told that as a one time courtesy they would apply the 10% to the 2nd order, and warned that going forward, promotions would only be redeemable on one order(even though I tried to explain the reason for the multiple orders was my shopping cart kept getting timed out) I was also told I would not earn points from my first order! I had many more items to order, but I really didn't appreciate the poor customer service, especially after placing very big orders. After seeing all of the bad reviews here, I really hope I do not encounter any more issues with my multiple orders.
Hey guys. So I ordered a coat on this website for the first time about two days ago. I read someone else having this problem, but I'm still a little bit confused about it. Apparently there is an authorization hold on your card? So they first charged my card once for $96.01, and then again for $96.46 (which is the actual price of the coat). So I was confused looking at my bank account. I only ordered one thing, so what is this charge of $96.01? I called customer service, left a message, and a nice lady called back a couple hours later and told me that it's some authorization hold, similar to what hotels do. But I have no idea why a clothing store would do this? Apparently the charge should be dropped and returned to my account after it is shipped, but why the heck do they do this in the first place? Does anyone know why they do this? I'm keeping my eye out on my account to make sure the money returns to my account after it's shipped, but I still think it's really weird. Why not just take the regular amount right when you order it instead of pretty much charging you twice, then returning half of it back to you after it's shipped? I've never heard of a clothing store doing this, it doesn't make any sense. Anyone know the reasoning behind this? Seems really sketchy to me.
But my mom and sister order from this website all the time and usually never have problems. Maybe they just never noticed the authorization hold before? They say the products are usually really good.
(I'll write another review after everything is hopefully worked out!)
Tip for consumers: Just watch out for the authorization charge. It's really weird and doesn't make any sense. But apparently they drop it as soon as it's shipped.Ask Alana about ideeli
DO NOT BUY HERE!
I signed up with ideeli for a long time, but never bought anything, I saw their Ad recently saying "10% off your first order", so I decided to buy a Saint Laurent bag, I placed my order, didn't see the 10% off, so I emailed and asked how do I use it, they email back saying the offer was no longer available (but it is still alive today in their Ad), but for one time courtesy they applied $15 off for my order.
The bag came this week. Terrible packaging for such expensive ($2000) item. I've bought same brand bag from Gilt before and their packaging was way better. The worst part is there's scratch all overt the hardware, the zipper is RUSTED, there's dry glue and scratch on the bottom of the bag, it is definitely NOT a brand new bag, it's either returned by someone after use or it's a vintage one and they sell it in the price of a new bag. I looked at my order and the bag of course is non-returnable. I took photos and emailed their customer service to ask if this is a new authentic bag. No reply after 24 hours.
“I had tons of online shopping experiences with Hautelook, Bluefly, BeyondtheRack, Rue La La, Gilt, etc. and overall I was happy with all these vendors. I never bought anything from ideeli before and this time I did it just buying an ear muffle. The whole experience was far from pleasant and I will never purchase anything from them again. This is the worst online shopping experience I ever had. First after placing the order, they deducted the amount right away from my credit card and later put it back. It was very confusing to see the back-and-forth transactions as one of them didn't show with vendor name. I had to guess that they hadn't shipped it yet but they wanted to test if my credit card was valid. Then for almost three weeks nothing happened - Neither did I see any update on website saying what was the order status nor did I receive any email providing me with updates. The order was placed on Nov 14 and on Dec 2, after the T-giving Holiday, I checked my credit card account and saw three pending transactions from them, all deducting the same amount! My order was $50 something and what I saw were three identical $50+ deductions, all from them! My account was immediately down for $150+ for something only worth $39.99 (w/o Tax and shipping) and not even shipped! Could you believe that? I wasn't sure if there was a mistake and called the hotline. Nobody answered, which wasn't surprising, so I left a voice msg. The answering machine said they would call me back by end of day. Nobody ever called me back, I received an email the other day just explaining they were testing my card and nothing was really deducted since it was not shipped! Come on then why did I see three pending transactions from you? OK fine by that time instead of three pending transactions I only saw two, so I thought they were fixing it. Then end of day Dec 3, an email came saying my order was now cancelled because the manufacturer wasn't able to fulfill it. What the XXX? After you already tested and deducted from my account 5-6 times? Why would it take you so long to even get the idea that the manufacturer couldn't fill the order? With this time frame if I purchase anything from most online vendors I use, the product would have already been arrived! I will never use ideeli (or ideel the new name) again for any online shopping!
I used to love this site. The customer service has completely ruined it for me. The last straw was getting a wrong item in the "right" package, which was very was odd and when I reported it the entire interaction was about how they can't give me the thing I actually ordered because of the " nature of business" too bad. No alternatives offered or recognition that I have spent a ton of money there as a paid member. I relate to all the people reporting a condescending reply. Anyway, there are plenty of other options out there that just got my money. **deleting app**
I will have to give 5 stars for my experience. Although this was my first purchase from Ideeli, I have to say it was a pleasant/normal experience. I was looking to order a MK handbag and wallet as I was also looking at Macys as well. Ideeli was slightly cheaper so I chose to save a few dollars. Prior to my purchase I emailed to asked if the products being sold are 100% authentic being the prices are quite affordable. The next day I received an email assuring me the products are authentic and the prices are low because they have rather small inventory which helps them move product fast and replenish. I ordered my bag and wallet and received them a week later, 2 days a head of shipping. That's my personal experience and I hope it remains that way.
This company is awful. They sent me the wrong products. Customer service was rude when I informed them of the mistake. I returned the products, I waited a week after it arrived at warehouse to contact them regarding my credit. They told me to wait longer- then they only credited me one product. I had to contact again. Did not get full refund until a month later. They're customer service correspondence is via email which I didn't like.
Bought from ideeli several times - the stuff is nice online, but the quality isn't great for the price. Got a plain cotton shirt for 19 dollars + 10 dollars shipping, to find out after a few washes that it shrank to a baby tee and lint/pills all over, now it looks like a rag, and i only wore it about 3x. And is there a reason why the shipping is 10 dollars flat fee? Compared to Jcrew and other retailers, I would not shop on ideeli.com any longer. Only had to buy something from there is because I bought a bunch of stuff, which wasn't what i expected so I had to return it (and paid extra return shiping) and had a running credit. bleech..
In reading many posts I must state I recently made a purchase on 11/17/2014. I was concerned because so many had unfortunate encounters with the company. Well, I will say this, NO PROBLEMS. All the merchandise was fine and shipped on time. Thank you Ideel.
every order with every credit card i have had has been cancelled by the site. it always tells me pending authorization, and to add a new card. when i do add yet another new card, the same thing constantly happens. i gave up after my third attempt at buying something failed. this site is ridiculously bad, stay away!!!!
Very unimpressed with the customer service. My order was cancelled a day after placing the order because my husbands account has the billing address as mine (not sure what is so difficult to understand). I tried contacting ideel several ways.
1. chat- tried speaking to 2 different representatives, but neither could help me, they said they would refer me to someone higher who would email me within 24 hours, a little late if I want to get the deal before it expires.
2. email, the responses are not very helpful and it takes a very long time to get a reply.
3. phone, tried calling several times and left messages, haven't heard back from them.
I placed an order on Ideeli last week. While my credit card was charged, I never received a confirmation email and the order has disappeared off my account. The online chat rep says they have no record of the transaction (again, there is clearly a charge from Ideeli on my card).
Horrible! not only it takes them 1 month to ship anything! Their shoes came with no box, NO BOX for $100+ shoes, and their accessories came in a paper bag, all the clothing color is off, you can spend the same amount of money to get nicely packaged and fast ship items from Myhabit, Hautelook or Rue la la, will never buy again!
I've been their customer for a year now. Stuff I purchased were mostly low-priced items so everything was fine, until last week. I received this 20% off coupon so I decided to use it on some designer shoes. Suddenly saw this Ferragamo Vara and immediately made the purchase. So excited to open the box when UPS finally arrived and guess what? Wrong item! it's still Ferragamo but the style or the color all went wrong. And what's worse? It's a worn item! So somebody else must've returned it. There is no dust bags、no stuffings in the shoes and the packaging was terrible! I don't believe it's an honest mistake, they simply don't want their customers to use the 20% off coupon on items priced above 30 dollars. Already wrote a letter to costumer service and hopefully to get my refund without a hassle. After this experience, I will never purchased from them again.
i purchased a dress from groupon which was showing dresses from ideel. I loved my purchase and went to the ideel site to purchase another one. It showed that it had it but when i clicked it would not go into my cart. I did a live chat with 2 different customer service reps but they were not helpful at all. I just wanted the buy the same type of dress i purchased from groupon, no big deal. well it became a big deal because they did not know what i was talking about. frustrating. it was the all black glamour wrap dress in 16W it also came in multiple colors.
Tip for consumers: if it comes on groupon. get it other wise the ideel site is not goodAsk Jill about ideeli
Bad experience, tried several times to work within the site, not user friendly. You only have 19 minutes to complete a purchase otherwise your items get deleted from your cart if you have not completed your transaction. Then when you try to select your same items again to put in your cart they are not available. Also tried three times to select a size for the product to purchase and they put another size in the cart, couldn't get my size even though showing available. Will not use this site again, too time consuming and frustrating.
This is the worst online shopping portal i have ever seen. I ordered 3 items and that too one month back and its not yet received. However the estimated shipping date in the beginning itself was too far from the date of my purchase. Now they have even crossed their own deadline without even informing me. Also be very careful when you are buying some stuff from Ideeli becoz if you want to refund the item back, they will not return your money rather they will store the same in store credit of Ideeli acct, so now u will suffer again purchase something from them.
Had good experiences..until I had a PROBLEM!!! I have purchased and returned from this site many times in the past without issue - if item didn't fit etc wasn't the sites problem BUT now that I spent a $150 on an item that didn't arrive as described and with missing parts I have tried to reach customer service to NO AVAIL. I was promised an initial response in 24 hours hours but stated they usually respond in less than 4,,, well over 30 + hours for mine and then there their answer was ..send pics of the defective item ---- ok fair ... I did SO 2 DAYS AGO still NO response.. I am giving them 24 hours before I dispute charge with credit card...what a waste of my time!! i shop a lot of sample sites and I have had NO or little issue with their customer service on bad or defective items or returns ..first and as far as I'm willing shop LAST bad experience I want with this site!
Horrible, terrible, very bad company! Ordered a dress. Paid for expedited shipping. They sent a completely different dress. Their only response is return it, as they no longer have the one I ordered. If I purchased the dress and it was the last one, why don't they still have it? Did they send that one to someone else? Are they selling air and hoping you keep the other dress, that they can't move otherwise? It looks like trough these reviews that this is common practice! Stay away!
Tip for consumers: Run!!!!Ask Mike about ideeli
I ordered three items for a total of $144.90, two of the three were not what I ordered, completely the wrong items. Not to good so far. I kept one Marrakesh Dress and returned the other two items with a note explaining the error. I was refunded $54.95. That pretty much sums it up. My $40 dress cost me $90 after all the miscellaneous charges, it was totally their mistake. Don't believe the "Free return" business, it will cost you.
Tip for consumers: Returns are going to be very expensive, not such a good deal after all. Don't be fooled.Ask B about ideeli
Been a customer of Ideeli now Ideel since 2008 and had few issues with returns or quality of merchandise until recently. On Oct 6 I placed a small order less than $30.00 to be billed to my paypal account. I had $50.00 cash available in that account and my bank account and 2 credit cards for backup. On Oct 7 at 2:14 am I got an email that they were unable to process my payment and that I had 48 hours to update my info and if questions contact customer support. At 5:22 am I emailed customer service questioning the problem, and did update with an additional credit card. Monique from customer service responded at 1:13 pm and in less than 48 hours the item that should have been on hold for me is gone. The order still shows as pending on my account and paypal is still holding my cash with my order set to expire Jan 4, 2015. I have emailed Ideel 3 more times now because I would like my cash released and a $10.00 credit returned to my account and my emails are ignored. No response in 24 hours as they promote on their website. Recommend this site? - NO, and it's a shame because they do get some great merchandise. But what good is that if you can't even get customer service to do their job when problems arise.
UPDATE: I was contacted by a supervisor in Ideel's customer service department in regards to my order/payment issue. Jessica, who is a supervisor in the customer service department, explained that there were technical issues involving paypal authorizations and she was able to my satisfaction clear the hold on my money. Ideel has just started using paypal as an option for payment so as with any new procedures I should have expected there to be bumps in the road. Unfortunately, I hit the bump. On the positive side, Jessica will bring this issue to the attention of the appropriate department so future purchases for customers hopefully won't have this problem.
I have upgraded my rating to 5 stars, which is what I would have given it had I not been so frustrated in trying to get this resolved. I will continue to shop at this site and have done so even while this issue was ongoing. I have been a customer for so long, always satisfied with the quality and quick shipping of merchandise, ease of return, that I just couldn't believe this was happening to me.
Thank you Jessica for handling this for me and promising to address the issues I experienced with the appropriate departments.
BEWARE! I am 99% sure this site is a scam. I placed an order at the beginning of the week and was called to 'verify' the order. They left a voicemail with instructions. I called back and followed the instructions within a couple of hours. The next day, I get a call to verify my order from Shayna with Loss Prevention who says there was no record of my confirming the order the day before. She says that they only have a recording of a different order #-- one I had canceled. She lied to me completely and refused to play back the recording for me. The outfits I had ordered were time sensitive and I had chosen 2 day shipping so they wouldn't get to me til after the weekend I needed them. I asked her who was doing the shipping and she hesitated before saying UPS. It was like she was trying to come up with an answer. Pathetic. I had them cancel the order because I caught on to their scam. I warn others to do the same!!
I don't understand how this website can have such bad reviews? I'm from Southern California & I ordered my ray bans September 22nd and received them today which is September 26!!! Less than a week! Unbelievable. Such awesome service and fast shipping. I'm so pleased with my order. I really hope that the bad reviews will not affect your thoughts about ordering. Thank you so much ideel!
Horrible customer service! I was appalled by the way they handled my inquiry. I was trying to buy a dress on the Ideeli app that was listed for $119.99. When I got to checkout, the price went up to $189.99. After I contacted customer service, via online chat because no one is available ever by phone, and proved to them that the listed price and the checkout price were different, they told me that someone would contact me within 24 hours, which they never did. The customer service agents are worthless. They just tell you a supervisor will call you. Do not ever shop here!!!
BEWARE! I've purchased a number of items from Ideeli, some were fine and others looked cheap. I'm livid because: a couple of weeks ago, after I'd placed an order, Ideeli charged my debit card TWICE. I then spoke to them via their online chat, and they told me they never charged me twice! I was livid. I called Bank of America and had them take off the second charge. However, that second charge had put my acct. into overdrawn status! Also, one isn't allowed to call Ideeli customer service. I was told a number of times by online chat, that customer service would call me. Two out of three times they never called! There is much more to this story, but I'm exhausted even thinking about it, let alone having to write about it. I'd already had to contact their chat numerous times about some other problems with the order mentioned above, and I'd had enough with their companies horrible policies.
I had good experiences with the site at first. The shipping was fast. However, after one incident I decided to never shop there again. They have lost my trust.
I ordered from Ideeli a while back. The first orders were free shipping. Then I got emails saying I get 1 month of free shipping. So when I tried to order again I kept on getting shipping charges. So I contacted Ideeli about it before ordering, and they told me I can place the order and someone will help me remove the cost after. Unfortunately I believed them and since it's international shipping I had to deal with another company i-Parcel. After weeks of email exchanges the said they would refund the money. It has been more than a month now and I still haven't gotten a refund.
Reading the other reviews, I hope this one doesn't jinx me to get some bad service in the future. However, I just have to say that I've been shopping with Ideeli/Ideel for many years now and have made literally hundreds of purchases from them. They have always been prompt, returns have always been easy, and the quality of the garments has never been in question. Recently, I was emailed a 30% off and free shipping promotion. There was no code, it was just supposed to be applied if you purchased within the promo period. Well, I purchased and did not receive a discount. I emailed customer service and in 12 hours was emailed by a representative who created an individual coupon code for me to use on my next order that would generate 30% off and a $9.95 shipping credit. I have always been very satisfied with Ideel/Ideeli and this instance was no exception.
Tip for consumers: Makes sure you know if the item you're purchasing is returnable!Ask Alison about ideeli
I ordered a pair of "blue leather loafers" for my husband as a gift! To my surprise the order received had two different shoes, one blue suede, and one blue leather! Who does that? Trying to get in contact with Ideel has been a job in itself. Can't get them on live Chat and cannot even get a return slip! Never again, the customers service sucks!! It has not been a good shopping experience, awful!
The worst customer service experience I have ever had. A lot of these complaints are similar, not just coincidence I presume. My order was also cancelled because I was told there was an issue with my credit card. Although my card was charged weeks prior for the product. I too, paid partially for my order using a promotion code, oddly familiar with these other bad reviews that were also cancelled using promo codes.They never contacted me to inform me of this, they just sent me an email telling me it was cancelled.
They told me I could reorder the item but they would not honor my promo code anymore.
I received robot like responses from customer service, they didn't care that I wanted to end my membership and that I was very dissatisfied and never answered my last email.
Avoid them at all costs. There are so many other great shopping sites of this kind. I have received excellent customer service from sites like Gilt, Rue La La & Beyond the Rack.
I have to wonder if these folks want my money. My first experience happened a few weeks ago. I ordered and paid for a multiple piece order. Two items were missing and I contacted CS. They said they would credit my account but I told them the same items I ordered at the same price were on their site and why couldn't they just send them to me. Nope...they had to credit my account and then I had to place another order and pay the additional shipping. I tried to reason with the CS rep but she was having none of it. She told me "That is the way it is done." Amazon.com came through for me and I got what I needed in couple of days.
Today I tried to purchase 15 items for a closet I am redoing. I could only get 12 to go in my basket. I paid and then tried to create another order for the remaining three I needed. Nope....the web site said I was at my limit though I see nowhere that a limit is placed. I again contacted CS and was told I had hit my limit. I explained the issue and asked if she could help me as I needed these last three items. Nope....she is going to escalate it to someone else and I will hear in 24 hours. Seriously????
I shop with Gilt, Haute, One Kings Lane, Ruelala, and Joss and Main. I have had more troubles with simple issues with Ideeli than I have with all these other ecommerce sites combined.
I really needed these last three totes. They are still available hours later and I am willing to pay for them. Why isn't Ideeli willing to sell them to me? Why isn't anyone in CS willing to think outside the box? Why isn't Ideeli management empowering their front line staff to fulfill simple requests? Why are these people still in business?
Update on 9/4/14......Jason is correct. ideeli did all that he said in his email. Once I know the transaction has been completed successfully then my confidence will be partially restored and I will amend my review to reflect that. Until the products are in my hand I can't assume anything given the first issue I ran into with items . And, Jessica is the best. She was the first person I spoke to that genuinely wanted to help me. Jason, you are lucky yo have her.
Ideeli, I am pulling for you. Please don't let me down.
Tip for consumers: Avoid unless you want to experience a level of frustration that will make your nightmares seem like a happy place.Ask Patricia about ideeli
Worst shopping experience ever. I order sheets and a set of drinking glasses. My item was returned to ideeli by UPS three times because it was sent damaged, with the glasses broken. I complained to customer service each time, and all they did was try to resend the order. They never offered better shipping or anything. Not worth the headache.
UPDATE: Please ignore my 5 star review below and save yourself the hassle of being incredibly frustrated by avoiding ideeli. I was a huge fan of this site until they sent me wrong items that were of lesser value than what I paid - TWICE IN A ROW.
When I first contacted them about them sending me the wrong item, they said I had to ship it back to get a refund. Fine, but they should have given me a refund the second I shipped it back, especially seeing as how I used their shipping label and they can track shipping that way and oh yeah, that little part about sending me the wrong item. Secondly, I sent the product back and didn't receive a refund for three weeks until I wrote an angry email to customer service.
Now I just received a pair of pants that look nothing like the picture and are clearly of much lesser value than what I paid. This is ridiculous - it honestly feels like a scam. Last time I will be shopping there - I mean, the last two times I ordered one thing and got something completely different. So unless you're into that sort of thing, AVOID IDEELI.
I'm going to break down my rating by a few key categories. This is just the experience I've had using ideeli since around April 2014.
MERCHANDISE: The products (the ones I have purchased, at least) are good quality, authentic, designer pieces. They fit well and look like the pictures on the site. The prices are awesome - so awesome that a lot of times when I get around to checking the site by mid morning-noon, a lot of pieces are sold out. That's one downfall of a "flash sale" site, but that's to be expected.
PRICES: I'd say their pricing is very similar to TJ Maxx/Nordstrom Rack. Their sales are insanely good - I'm talking Free People pieces for $10!
DELIVERY: I have always received my deliveries within a week. This last delivery came within 3 days!
CUSTOMER SERVICE: I did receive an item with a small ink stain on the back. I emailed them and they emailed me back within a day, saying they would refund my credit card immediately and to dispose/donate the top as I saw fit. I thought that was pretty nice - a lot of companies won't refund you until they've even received the defective item back.
To sum it up, great customer service, great deals, great site. It's awful that other people have had bad experiences - like I mentioned, I've been using ideeli since April 2014, so hopefully they've really improved their processes since previous incidents. Hope this helps :)
I just got off the phone with a sales rep by name of Jessica regarding a return. I had tried within a 3 month period to return items for store credit. I was out of the country and was unable to do so earlier. Upon making a recent move and coming across the unused items, one of which was a wrong item and not what I ordered, I thought I would try again. I did this as respectfully as possible and still got a very rude and disrespectful tone in return. Here is an except from my live chat.
"Jessica: However, if you insist on returning them, I will see if we're able to fully refund you - there would be no need to return - and we would close your account as it appears you are not happy with our return policy. "
me: It's unfortunate given the situation and my long time patronage of ideeli
me: i'm surprised you're offering to close my account. the issue at hand is returning items and i've been polite in my request
me: offering to close my account when i have not suggested that says you don't appreciate my business Jessica
Jessica: Yes, but you are not willing to comply with our policies
The rep offered to take my items but they would close my account. I was completely surprised since I had not asked for my account to be closed. I'm happy to share the whole transcript. But I was completely shocked by the tone of the rep in question especially after being a customer for almost 5 years now. I have ignored their cancelled orders, cancelled account and mistakes in orders. Merchandise is usually as shown but customer service is a hit and miss.
I put in an order, then get an email saying they cancelled it because they thought it was fraud... I waste my time.. Very bad service! They don't want my money. I wish you to splurged quickly!
Some updates to my review:
Eventually Jessica - Customer Service Supervisor (many thanks to her) answered and resolved my issue. Before that 2 or 3 of my messages to customer service were ignored and live chat managers were not able to answer me correctly.
I hope IDEELI will make some changes in their customer service and billing politics.
Hi! The worst Customer Service and my shopping experience ever.
I made an order on May 17, 2014 for the amount of 194.98 USD.
Transaction for the order was charged on June 02, 2014
Moreover, the company made 2 authorization holds on my credit card dated on 05/17/14, 05/20/14. When i wrote to customer service they told me that the holds will be removed in 2-3 days. Some of the holds were released, but for 1 hold i needed to wait for 1 month while my bank cancelled it.
Customer service representative Ed didn't give me any reasonable explanation for these 2(!!!!) unauthorised holds. But they confirmed that the funds were eventually collected on 2d June 2014.
Ok, i thought that i finished with ideeli, but on June 24, 2014 my card account was debited with the transaction for the amount of 194.98 USD again! My bank confirmed that the transaction was CHARGED (not blocked).
I again wrote to customer service and i was promised to get an answer next day. But i didn't get any answer at all. They just ignored me.
BUT THEY CHARGED ME 2 times for the one order (and they also did 2 additional pre-authorisation holds) and just disappeared.
I am lucky it wasn't the purchase for $1000, otherwise i will be charged for $2000.
I already called to my bank so they can investigate and cancel this fraud transaction.
And i will escalate my complaint to BBB.org as i am really tired to email complaints to their horrible customer service!!
Stay away from purchasing in Ideeli.com
I put in an order, then get an email saying they cancelled it because they thought it was fraud. The email said "If you believe this order was incorrectly identified as fraud or you have any questions please reply to this note or email us at email@example.com." but gave no phone number. I replied to the email, saying it was incorrect and stupid me, I placed another order, even changing the credit card I used. THEN I get ANOTHER email saying my order was identified as fraud, and was cancelled. Ok, so I am glad that they are weary of fraud, but RESPOND TO THE EMAILS I SEND BACK!!! Horrid customer service!! These items I ordered are limited time offers (if you know the site, this is old news) so I'm so disappointed and upset. Needless to say, I will not be spending any more time or money on this site.
-0 stars. WORST customer service EVER. They do not know the first thing about this industry and have no etiquette. They bump you up to first row access for months and months at a time and then suddenly take it away! Not only that, but for several months I never had to pay shipping (who pays shipping anymore!??) and suddenly I had to pay. They made a mistake, and wouldn't even refund the shipping. I told them im never shopping with them again and they said "sorry mam we can't waive shipping" I'll pay the extra and shop www.myhabit.com / amazon. We are in 2014, this is nonsense. I am going to ruin their name among ALL of my circles. And TRUST me I've referred a boat load of people to them. I have spent thousands and thousands of dollars and have been a devout shopper since their inception. I have never been more disappointed with a company.
This industry is BOOMING right now, and with the competition, Ideeli wont last very long with the attitude they have. I am a nordys and bloomys type of gal, and customer service to me is of UTMOST importance to me. I've worked in retail for a good portion of my younger years as well and I know exactly how people SHOULD be treated. They are giving everyone else out there free shipping for 30 days, I'm pretty sure waiving a $10 shipping charge ISN'T going to break their bank. They also REFUSED to honor their recent coupon code over the phone since the site wasn't accepting it.
As soon as I receive my last pending to be shipped item, I am cancelling my account.
Placed an order on 5 June for delivery to Australia. Advised that order would arrive by 19 June at the latest. Contact them for a tracking number and find the order hasn't even been sent on 12 June. Get the run around. Eventually advised that the order has shipped on 13 June to I-parcel and provided with a tracking number. Order delivered on 25 June - only one item was shipped and the rest of my $500 order (5 items) is missing and was never sent. Trying to find out where the rest is as it was all supposed to be delivered 10 days ago. Never ever again!!! Stay away.
STAY AWAY!!!!!!!!!!!!I order a pair of shoes and got a totally different pair then I order and they will not send me the right shoes nor let me return them. I will never use this site again and will tell everybody I know to never use this site. I buy a lot things offline and this is by far the worst site.
I would give 0 stars if that even was possible. Do NOT use this site as it has the worst customer service I have ever experienced.
I bought my dad samsonite luggage and was very excited since it would be a father's day gift. Received a vmail 2 days ago saying I needed to call back and confirm my order to avoid fraud. Ok, sure. No other site requires this but I'm all for extra security. So I call back the number given to me and leave a message with my name and number since no one picks up. Then I receive a message today saying that my order has been cancelled. What?! Emailed the company asking why it's been cancelled since I called and got a snarky response back that they never received a message on their loss prevention number. Too bad the original representative who called gave me her number instead of loss prevention but then didn't have the decency to call me back and follow up to give me the right number or fix the order. Not only that, but the company doesn't even have the decency to try and reach out to Samsonite to place the order again for me. Just said that the sale was closed and that was it. So thanks, ideeli, for leaving me 3 days before father's day with no gift and terrible customer experience. Will be sure to never use your site ever again and recommend everyone else to stay away.
I was excited to try ideeli, since I LOVE groupon and buy stuff from them all the time. Don't. First, I bought a three items, WOO HOO! Free shipping? The items came and I chose to only keep one of the items. The item I kept wasn't great quality but I figured it still looked cute. The other ones: one was extremely poor quality and the other just looked cheap. These days, returns are so easy, I thought. Well, it was, but they either give you full store credit or you have to pay for shipping if you want a refund. Sneaky; I was not happy. But I opted for the store credit hoping to give them one more try. I ordered a dress and decided if this wasn't good, I just wanted a refund. I didn't like it, did not look as advertised at all, but since I used store credit, and the amount I paid in addition wasn't greater than the shipping costs, I have no choice but to take store credit. When will this relationship end? I just want my money back!!! Now I don't even get the choice!
Received my ferragamo wallet and it was very different from what was pictured on the site. I did the live chat to tell them my merchandise was different. Got Tricia, she was the most unhelpful rep I've had the displeasure of live chatting with. She told me to review my order and come back later. I wanted my wallet issue taken care of first because on the site I bought it as as a final sale. No where during the entire conversation I had with her she told me Ideeli would take the return. Just kept telling me to go back and review my order and then come back to talk to them. What the.... I firmly asked to speak with her supervisor and for her give me time frame of call back. She didn't , she just hung up on me. Some lady supervisor called me, didn't bother telling me her name, she told me she wasn't sure what was going with the order and told me hold while she got caught up. (Really? How unprofessional. At least know what's going on before you call) I told the story myself, then she started schooling me about when I should speak.... yeah right lady. I'm calling because I'm dissatisfied with a $400 wallet. Do you think I care about the other merchandise right now???? In the end, I read her the transcript of my conversation with Tricia and even she admitted her rep had made a mistake. I asked her, what are you going to do about my wallet. She nonchalantly replied, sorry we probably don't' have any of those available so only a return. The way the supervisor handled that conversation was atrocious. Honestly, I knew I was shopping at a bargain site and probably should have stopped me right there and then. I'm not expecting nordstrom or bloomingdale's level of service here but at least try to address the point the customer is trying to make and don't assume we can read your mind. Also train your managers and reps better. I could hear her groaning, sighing, and expressing her frustration at me because I was making legitimate points about what was wrong with her rep's way of handling my transaction. I wash my hands of this site. I thought with ideeli getting someone from bloomingdale's to head their business they would improve; sadly that doesn't seem to be the case. STAY AWAY!
I ordered a pair of pants & got a lacy dress instead. When I contacted ideeli they said the pants were gone--just return the dress. I asked if they could they give me a small credit ($10 maybe) for my time, effort, and expense in returning it & they said no, just a refund. I was annoyed as I too like other complainers had spent thousands over the last several years shopping at their site. I returned the dress at my own expense (as I did not want to use their label & get a credit & have to shop there again). After weeks of getting no refund I contacted them & they said they never got it! I do not believe that, as the label was clearly typed on my husband's law firm address label, so if they did not get it, it should have come back--which it didn't. I am sure they got the package & just did not give me my money back. Goodbye, ideeli! 5/25/14: I want to thank Sitejabber for its help in my contacting ideeli for a previous problem (returning a product and getting no credit back). After posting, Ideeli did in fact contact me and explained what happened and now, months later, they have fixed the problem and issued my credit! So I have to reverse my prior post that this company did not do right by me, as now they have. Thanks, Sitejabber; thanks Ideeli!