Ive ordered from ideeli in the past and never had a problem; hence the no hesitation i had to purchase a 1400$ bag from the site. I received the bag and right away believed it to be fake. I contacted ideeli within minutes and was told ill have a response by the end of the business day. The response was that they were looking into it further. They are impossible to reach but through they're live chat option. And there there only response was i cannot deal with a problem this large
you will be contacted by email from right department. I asked how many problems
like this they received and she claimed she didn't know that its not her department. I think the fact that they don't have any proof of authenticity should be reason
enough for return. You cannot guarantee authenticity without holding the proof. I
would have never even reviewed them hAd the problem been resolved. Ill be back
to update on tinal outcome. Wish me luck.

Update: Ideeli has contacted me many times since this post and they have offered me a full refund. They believe the bag to be authentic, but am offering me the refund because I am dissatisfied. They plan on inspecting it and making sure the description matches the bag. If the refund processes quickly I plan on completely revising my review of their customer service because they have been very on top of the situation lately. I plan on sending it back tomorrow and if all goes well I would purchase from again and would recommend the site to friends.

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Nora,

Thank you for taking the time to share your feedback on SiteJabber. All of our bags should come with a Certificate of Authenticity. If this did not arrive with your bag, we'd be more than happy to locate it for you. When you have a moment, please send me a private message with your user id and order number, and I will gladly assist you. I apologize for your experience with our support team and hope that I will be able to help you further; we encourage you to reach out to us through email at support@ideeli.com or by our live chat feature so we can assist you in a timely fashion. Again, thank you for reaching out to us, I look forward to hearing from you.

Best,
Jason Faria
Director, Customer Service

1 day ago  •  Votes (0)

I used to be an avid Ideeli shopper. I loved all the sales they had and they have great deals. HOWEVER, they used to be soooo accomodating!! A few years ago, I bought a pair of shoes, they didn't fit and they gave me a credit right then to re-buy them so they wouldn't sell out. I returned them the next day via UPS no problem and had my new shoes that fit! Fast forward to literally a few minutes ago and the same thing happened, and I was told that not only can I NOT do that, but they wouldn't even apply my credit for my returned jacket unless the return made it to their wearhouse before they shipped out the new jacket. This was frustrating especially because they can see where your package is (so they know it will be there in THREE days) and could easily prove it was on the way. Not only that, but worst case, if it didn't meet their return standards or they didn't receive the jacket, they could just charge me for the jacket I exchanged it for. It's not like they don't have my credit card on file!!!

Anyway, after "Glen" told me he'd issue me a $10 credit to use today, I asked him if I could change my store credit return for the jacket I'd just shipped back to a refund. That $10 would cover the $8 they charge you to refund your card, so it'd balance out. Then he told me he had to escalate it to returns and I wouldn't know if I could change that until tomorrow. But the $10 is only good for today. So really, if they decide not to honor my request, I've spent $90 on a jacket I was planning on paying $50 for. And I don't want to have even more money out on that site. So, I left hating Ideeli and not even wanting the damn jacket. Thanks Ideeli for screwing up my Saturday morning!

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Rebecca,

Thank you for taking the time to share your feedback on SiteJabber. I truly apologize that you've had this experience with our support team. If you wish to return an item, we need to be able to process it through our warehouse to inspect the condition of the item (here's our FAQ for more information on how we process our returns: http://idee.li/ideelireturns) If you wish to place an order for a different size, we can apply the return credit to your order when it appears in your account. I'd be happy to assist you directly, please private me your user id and order number so I can help you immediately. I look forward to hearing from you.

Best,
Jason Faria
Director, Customer Service

1 day ago  •  Votes (0)

I like ideeli. The items are always sent out on time and the dates of shipment are clearly listed when ordering. Yes, sometimes orders take weeks but you can't complain because the dates of shipment for each item are listed under the price. It is up to the buyer if they want to wait that long. Ive found some great deals and some good quality pieces, everything has arrived new and in nice red wrapping paper. I had a few issues which were easily resolved by talking to a customer service rep. They're $9.95 monthly shipping charge is very fair if your a frequent shopper, however I wish they offered 2 shipping options, a one time $5.95 or monthly 9.95---that would be awesome! Also, sometimes they advertise red sales but the items I recognize from earlier in the month and at the same full price, I find this deceptive. But I do realize ideeli needs to make $, just dont advertise it as a red or closeout price when it is not.

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Meggen S,

Thank you for taking the time to share your feedback on SiteJabber. We're so glad you've had a great experience on our site. We truly appreciate hearing members' feedback as we continue to grow & evolve. If you ever have any questions or concerns, please don't hesitate to reach out. Thanks for being a part of ideeli!

Best,

Jason Faria
Director, Customer Service

6 days ago  •  Votes (0)

Their service's getting down recently. I'd got $15 credit from their promotion and decided buying something. At starting shipment 9.95$, I asked my friend to share the order. We placed 2 items payment: a 20" spinner and a belt. Money processed.
After 5 days, they asked for Card authorization for the First item to be shipped: the belt. Done. 27 days later, they auto-processed another amount on my CC for 2nd item ( the 20" spinner) but ....shipping pending. As many discussing mails were sent to & back, they admitted of that item was no longer available, so they would make up for the inconvenience by crediting my account with $10.
Problem now is, after one month of 1st item shipped, money had been captured, included of full price payment plus $9.95 shipping, couldn't been partly released. In a dozen email I asked them to refund me $15 promoted credit into my account. They at last give me credit $15, but then cut off the 10$ convenience upwards !!!
I'm not in US, my CC issued bank system just release unclear fund after 33-40 days. The initial placed order amount $119.93 had just been back to my bank account 3 days ago (after 37days). Until today I've received a belt (of my friend) at 19.94$, but my bank account still was minus $119.93. Yesterday, Ideeli sent me void receipt of $87.99. And I have to ask and insist them to return me $15 from bank credit to website credit. It's so humor, isn't it? I have the feeling like being stolen & cheated

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hello PM H,

Thank you for taking the time to share your feedback on SiteJabber. We're sorry you have had a poor experience on our site. Please send me a private message with your ideeli user id (email) & I will be happy to look into this issue for you.

Best,
Jason Faria
Director, Customer Service

1 week ago  •  Votes (0)

I used to love their merchandise. Unfortunately they are a terrible company, that forcibly closed my account over a mere $10 courtesy when they lost multiple items in the mail. They treated me horribly and when I mentioned the Better Business Bureau, they forcibly closed my account.

After complaining, Ideeli refused to allow me to return items that were in the mail at the time of the complaint.

It was a measly $50 return, and after buying all of my bridesmaid dresses through the company, they tossed years of loyalty to the curb.

They claimed that the BBB sided with them, but rather they informed me that "they "are not an enforcement agency and we cannot compel a business to settle your complaint"

In other words, they choose to act as a neglectful, horrible company that doesn't care about its customers. Run as far as you can from them!

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hello Amy S,

Thank you for taking the time to share your feedback on SiteJabber. We're sorry you've had a poor experience with our site. According to our records, your account was closed due to a violation of our Terms & Conditions (http://www.ideeli.com/pages/terms_and_conditions). Over the course of your time with us, you have requested multiple courtesy shipping vouchers, all of which were detailed in your account. After a review by our customer service team, it was noted that no further courtesy vouchers would be issued.

On May 20th, you chatted with a customer service representative about two packages that you had not received, and wanted an update on the situation. According to UPS.com and USPS.com, delivery was first attempted on April 23rd. You reached out to us on May 10th about these particular packages and to do a thorough investigation we need 8 business days to communicate with UPS and the Post Office. When you reached out to us again on the 20th, we immediately refunded you in full for the orders that were lost in transit (orders 60159798, 60594914 and 61000230), even though our investigation was not yet completed. You also requested a courtesy voucher for the inconvenience. As we are not obligated to issue credit in addition to making recompense for your lost items, and due to the note in your account, we did not issue you the additional $10 voucher on top of your Lost Package refunds. At that point, the agent you were chatting with handed the conversation over to her supervisor, and when we did not give you a voucher, and we could not reship your lost items (as they were lost and, therefore, not in our inventory) you informed us you would be going to the Better Business Bureau to complain. This is grounds for immediate cancellation of an account with us. From our Terms and Conditions: “ideeli may, in its sole discretion, terminate or suspend any Member's Membership in and/or access to all or part of the ideeli Service and the Site for breach of these Terms and Conditions, or taking actions that are inconsistent with their intent.. ideeli shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms and Conditions or intent of these Terms and Conditions. Any decision ideeli makes relating to termination or suspension of any Member's account shall be final and binding. (Section 2.5)“

In regards to your return, we cannot not accept it at this time, because the requested was made a day after your account was closed. Also from our Terms and Conditions, “Termination of your Membership will result in termination of all rights of access and use granted to Members. (section 2.2)” When we refused to issue you the return, you made this the focus of your follow-up complaint with the BBB. In a third incident with the BBB, you had stated that had we just informed you that we wouldn't be giving you the voucher, you would have dropped the issue. However, we have seven recorded incidents in your original chat on May 20th where you asked for a voucher, and our representatives replied in no uncertain terms that we would not be issuing you a voucher.

We’re truly sorry that we weren't able to come to a better conclusion in regards to your account. While we tried working with you consistently, you found fault with a great deal of our policies and we thought it might be in the best interest of both parties involved if we closed your account; we were not adequately meeting the needs of you, as the customer, and believed that we would not be able to assist you further in the future.

Best,
Jason Faria
Director, Customer Service

1 week ago  •  Votes (1)

I have been looking at this website for a few weeks. First, I don't see the big price advantage to most of the items. You can come close to matching their price by doing some homework searching on the web. Secondly, and the most negative for me, is that to have the "privledge" to order some of the items on their site, you must pay an ongoing fee to join a subscriber group to purchase these items. They bill you up front and take your "dues" so that you may have the privledge to perhaps find something you might want to purchase in the future. In this economy, when all retailers are fighting for a piece of the consumers money, why would anyone agree to pay for the privledge to be given an opportunity to buy something? This is absurd and particulary aggravating since their site has nothing particularly special or at a deeply discounted price. No way!

Votes (1)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Sacha,

Thank you for taking the time to share your feedback on SiteJabber. The cost you are referring to is for our First Row membership. This allows you access to our sales an hour before everyone else. The sales themselves are available the following hour for everyone, free of charge. As a First Row member, you not only receive early access to our sales, you also receive entry to special First Row only private sales, loyalty credits & more. We're sorry that you've had a poor experience with our site; if you have any further questions or concerns, please do not hesitate to private message me.

Best,
Jason Faria
Director, Customer Service

4 weeks ago  •  Votes (1)

I have NEVER had such a TERRIBLE experience as I have had with ideeli.com. I had ordered a dress originally with no problem, but my second round of ordering was a debacle. I ordered a black leather toiletry bag with a purple interior. They sent me a purple leather toiletry bag with a tan interior, and it had a manufacturing defect to boot. That bag was NEVER even displayed on their website. I doubted that the bag I truly wanted was even in their stock. I contacted CS to see what was going on and they apologized and said I was in luck! I could send back the wrong bag and re-purchase the correct one, with a one-time-use-only link. But I didn't want to repurchase it, I wanted to exchange it, and they charged me EXTRA SHIPPING to BUY IT AGAIN, since by the time of my reorder, my previous free month of shipping had expired. So I had to pay $9.99 extra because they made a mistake!

Not only that, but my order was subsequently CANCELED due to FRAUD investigations, which I was upset by - I shouldn't even have had to place a reorder, let alone be charged with fraud for placing it. It turns out that because my boyfriend, who I had invited to ideeli.com, used my credit card when placing an order of his (he is in the process of moving and switching bank accounts and is without a card for the next couple of weeks), ideeli thought that I was trying to scam them for $25. So what if my boyfriend likes to have his own account to shop on? Or is moving and needs to borrow a credit card from a friend to shop online? I don't really care. But ideeli does! But do they even offer a place for you to enter the name under which your account is held, independently of an order? No. They assume that if the same billing address is used on any purchase, you are the same person with multiple accounts and you are trying to scam them for a petty $25. So now they have "suspended" both of our accounts AND canceled the replacement of the bag I re-ordered (at a higher price, with the renewed shipping charge). When I told them what happened and asked them to PLEASE provide some timely customer service (every inquiry I made, via chat or e-mail took at least a day to respond to - you can't get them on the phone), they told me that I HAVE to pay the new shipping charge if I want to re-order that bag, because of their shipping mistake - they refuse to consider this the order I placed two weeks ago. Also they will not recredit my account the $25.00 I had received from inviting my boyfriend, who made HIS OWN PURCHASES on the website.

I have NEVER been SO DISGUSTED with any customer service or any website I have purchased from. I will never buy anything from them again!

Votes (0)  •  Comments (2)  •  Link to this review

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Jason F. [Ideeli.com Rep] Hi Laura,

Thank you for taking the time to share your feedback on SiteJabber. We are truly sorry that you've had a bad experience with our customer service. I'd be happy to look into these issues for you and to provide you with a shipping refund. Please send me a private message with your user id and order number, and I will gladly assist you.

Best,

Jason Faria
Sr. Manager Customer Service

5/10/13  •  Votes (0)

Laura O. Thank you for your help! I appreciate it.

5/16/13  •  Votes (0)

I had a bad experience from the get go.... I saw 2 pairs of pants and a pair of shorts that I really liked. I ordered them right away. Well it took about 2 or more weeks to tell me my order was going to ship out. (All 3 items) Last minute they told me they made a mistake and could no longer ship my the shorts. And I gave them the second star ONLY because they did give me a 10 dollar credit to their site for the inconvenience. It only took mmmmm... a month or more to get my order. I finally got to try them on after a month!! They were to big :( Not a big deal, it happens!! But I had a vacation I was going on out of state and I was not able to return them right away. Once I was back and able to return them it was to late I guess. So now I'm stuck with these pants that are to big for me and I don't know what to do with them.... I just want my money back. I don't even care if they charge me a fee.... I just don't know what to do with these things!! Anyone want 2 cute pair's of teal and pink pats size 9?! Haha. ..

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Ashley,

I'm so sorry you had a bad experience with our site. Would you mind sending me a private message with your order number and user id (email), and I will be happy to help you with this. Thanks so much, and I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

5/8/13  •  Votes (0)

Ideeli has the worst customer service reps.
I wanted to return 2 boots that I bought because they were defected.
So I used the chatting service to see if I can return them and they said yes. The only thing is that, they sent me a UPS lable that said 2 lbs for 2 boots. UPS said that the box weight exceeds the amount on the return label. so I chatted with the customer service rep who was so rude. He or she was like No way our return label should work bla bla bla.
Then they said we will escalate this matter and left the chat.
I was pretty upset. I chatted with another customer rep who did the same thing. I was not getting the help I needed. Basically they didn't want to print out the correct label for me so I can return it..
Worst customer service ever compare to Haute look, gilt and Ruelala.

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi qreeen,

I am truly sorry that you had a bad experience with our customer service team. I would be happy to personally assist you with this. Could you please private message me your user id (email) & the order number so I can look into this for you? Thank you so much & I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

5/6/13  •  Votes (0)

I wouldnt recommend this site for the simple fact that when you purchase an item, the order will be processed, you will see the money come out of your account, yet they may not ship your item in a timely manner and they will suddenly charge your account (possibly TWICE) when the item ships. In my case, I purchased an item in March, it is now April 27 and I just now saw that the money was being taken out of my account for this purchase. Fortunately for me I had enough money in my account but I would much rather have the money come out of my account WHEN i make the purchase, and then have my item shipped, rather than have my account billed whenever they choose to ship the item. The deals on this site really arent anything to write home about so this will be my last time doing business with them. Oh well.

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi A M,

Thank you for taking the time to share your feedback on SiteJabber. We apologize for any inconvenience you've incurred due to our purchasing & shipping policy. Since we do not hold much of our inventory to keep our prices low, the items come to us straight from the vendors. Until the item is sent out from our warehouse, we cannot charge you. The charge you're viewing in your account is an authorization to confirm your purchase amount before we send the order to you. I would be happy to personally help you further, can you please private message me your user id (email) so I can assist you out immediately? Thank you again for reaching out and I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

5/1/13  •  Votes (0)

What a mess. I'm waiting for a prepaid return label and a full credit to my credit card and then I will cut off all association with this company.

I ordered a quilt and shams - $175 purchase. Waited and waited for the shipment information and finally got an apology email that the item was unavailable. Assured me I had not been billed and gave me a $10 credit for shipping on my next order.

Then, got an email that the item I had ordered had become available and that I could place another order, which I did.

Waited and waited for delivery information. Finally got that email and saw the charge come through on my credit card. Checked the tracking detail and saw a message that shipments had been delayed due to the situation in Boston (the marathon bombing). Waited for more information.

Finally got a package in my mailbox in a plastic mailer. NOT a king size quilt and shams. Instead a "table runner" in an altogether different pattern even.

I have just spent e chat time with Marie Rose who disconnected me after I expressed that I was going to post on YELP. This site is even better than that.

Her position is that she will not refund my charge card, even though she tells me the item is sold out and never could have been delivered, until I return the item I never ordered - probably worth 20 bucks at most. I have still not received the email with the prepaid shipping label so I can send you your precious little scrap of fabric and get the $175 charge reversed.

This has been a sloppy transaction with crappy service all the way from the beginning to the hopefully soon end.

Votes (1)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Maleia,

Thank you for taking the time to share your feedback on SiteJabber. We’re truly sorry to hear you received the wrong item. Both quality control and your shopping experience are important to us, so we take this matter to heart. We noted in your account that a return label was sent out to your email, we'd be more than happy to resend this for you if you have not received it. We apologize for any inconvenience this incident has caused. I would be happy to assist you further with any questions you might have, can you please private message me your user id & RA so I can help you out right away? I look forward to hearing from you & again, I apologize for any inconveniences this has caused you.

Best,

Jason Faria
Director, Customer Service

4/29/13  •  Votes (0)

I have been using this site for almost two years and have placed many, many orders. I have had all good experiences. I have returned many items as well and never had a problem getting a full refund. You have to be careful placing orders, because some items are not returnable. There are the two things that annoy me about the site. The high shipping charges and the fact that they have certain things you cannot return. If something does not fit you, you have no need for it at all and it is a total waste of money. And certain things, like bathing suits, you really need to try on to see if you like. Regardless, I love the site and will just never order bathing suits or nonreturnable items. Great deals.

Votes (1)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Lori,

Thank you for taking the time to share your feedback on SiteJabber. We're so glad you've found our site user friendly and our sales great. In regards to our shipping, we currently have a new policy wherein you pay $9.95 for 30 days of free shipping. When it comes to non-returnable items, based on the situation we'd be happy to discuss a return with you. If you ever have any questions or concerns, or if there is anything I can assist you with, please do not hesitate to reach out to me.

Best,

Jason Faria
Director, Customer Service

4/29/13  •  Votes (0)

I ordered a pair of LAMB shoes for just under $175, a good price. They were delayed in getting to me and subsequently was out of town when they arrived. When I opened the box they did not match the quality I expected. I compared them to several pairs I own that I paid full retail on and they were not even close. They represented them to be authentic, impossible. By the time I opened everything, the 14 day return period passed. I will never purchase from ideeli again.

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Shelley,

Thanks for taking the time to share your feedback on SiteJabber. We're sorry the item you received did not live up to the quality expected. Both quality control and member experience are very important to us, and we take this matter to heart. Our items are all authentic & sent from the vendors to our warehouses; we don't hold inventory in order to keep our prices low. Each item has a shipping window underneath the "add to cart" button to give our members a time frame for which to expect their purchases. When you receive an item, you have 21 days with which to return it. We would be glad to help you process a one time return outside the window for the full amount of your purchase. I'd be happy to assist you personally with your order, can you please private message me your user id & order number so I can help you out right away? Thank you again for reaching out. We apologize for any inconvenience this may have caused you. I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

4/16/13  •  Votes (0)

I love this site and would recommend it to anyone based on my experience.
Tips to you would be to always google the item you want to see if you truly are getting a good deal, and to ALWAYS check when they say they could ship the item.
They usually say when they expect to send it away.
Also pay close attention to the return policy. If you wish to return an item outside of their guidelines it isn't necessarily their fault. But remember, you can buy clothing and try it on basically risk free- My recent deal was a $500 gown for my prom that I got for about $250.

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Sarah,

Thanks for taking the time to share your feedback on SiteJabber. We're so glad you had a great shopping experience with us (and we appreciate your tips for future buyers). We hope you enjoy your purchase! If you ever have any questions or concerns, or if there is anything I can assist you with, please do not hesitate to reach out to me.

Best,

Jason Faria
Director, Customer Service

4/11/13  •  Votes (0)

This is pretty good- I don't understand all the complaints. Although I just sent a return in, so if they don't refund me I may have to make a complaint...but up until now it's been great! Good selection and fast shipping for that kind of site.

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Alexandra,

Thank you for taking the time to share your feedback on SiteJabber. We're please you've had a positive shopping experience with us. We appreciate it! If you've sent in a return, you will absolutely receive your refund once the return has been processed. If you ever have any questions or concerns, or if there is anything I can assist you with, please do not hesitate to reach out to me.

Best,

Jason Faria
Director, Customer Service

4/11/13  •  Votes (0)

received a wrinkled, literally balled up suit, not as depicted on website. Then signed on and account had been replaced with new account (my email with a "1" at the end) with no order history. Such a waste of time and money. Lucky me. I get two wait 48 hours for a return label. Then trek to post office to return something that is not at all what I ordered and then wait for a refund less whatever ridiculous deductions they have the nerve to charge. Not the convenience I am looking for when online shopping.

Votes (0)  •  Comments (3)  •  Link to this review

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Jason F. [Ideeli.com Rep] Hi Bernadette,

Thank you for taking the time to share your feedback on SiteJabber. We truly apologize for your experience with your order. In regards to your suit, we are so sorry you received a faulty item. Once you create a return, it should generate a return label within 48 hours, but usually before then. I'd be happy to assist you further personally with your return, can you please private message me your order number so I can help you out immediately? Thank you for reaching out, I apologize for any inconvenience your return experience may have caused you. I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

4/11/13  •  Votes (0)

Bernadette D. Jason, You took 9 days to respond, which is very indicative of the level of service one can expect from Ideeli. Well, I finally managed to get a return label. And then...I heard nothing from Ideeli. I tracked the package myself and learned Ideeli had received the retun on 4/10/13. Yet, as of today, still no refund. I engaged in a live chat with Andrea of Ideeli who told me I needed to wait another 10 days! At first she would not even confirm that they had received the return. Finally she checked and confirmed. I was not satisfied with this ridiculous time frame. This AM I got another snotty, condescending email from Lulu of Ideeli telling me the company policy is it takes 3-5 business days for them to process my return after receiving and that I should familiarize myself with the FAQ on the Ideeli website. OK, Lulu, but today is the 5th day since you received my return and you have still not refunded my purchase price! So thanks for the condescension. Where is my money?!?! I have reported this company and transaction to the BBB. It is not OK for them to keep our funds for so long.

4/16/13  •  Votes (0)

Jason F. [Ideeli.com Rep] Hi Bernadette,

Thank you for reaching out to us again, we apologize for the delay. We unfortunately did not receive your order information in a private message, however we noted you spoke with Ed about your order & again, we apologize for the state of the suit. Your return has been received by our warehouse & processed earlier than our 5 business day window. Please note that you should have received a receipt for your refund, both through our support channel & an automated email once the return has been processed at our warehouse. Your refund should appear in your account in the next 3-5 business days, depending on your bank. Again, we truly apologize for the inconvenience this has caused you; please do reach out to us in the future if you have any further questions.

Best,

Jason Faria
Sr. Manager Customer Service

4/16/13  •  Votes (0)

We tried to order at the site twice and they arrived on time and the product arrived at the date they stated in the site, i'm pleased.
I just placed another order again. And their customer service was responsive and accommodating.
They offered free shipping too, awesome. Thanks Ideeli!

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Mer,

Thanks for taking the time to share your feedback on SiteJabber. We're so glad that you had a positive shopping experience on ideeli. We appreciate your kind words! If you ever have any questions or concerns, or if there is anything I can assist you with, please do not hesitate to reach out to me.

Best,

Jason Faria
Director, Customer Service

4/11/13  •  Votes (0)

I have ordered from ideeli before, but I will NEVER order from them again. I ordered a pair of heels from them on February 21 to match a dress that I was going to wear for my birthday party on March 30. I ordered them over a month in advance to make sure that if I change my mind, I can always buy a new outfit and have plenty of time. First, they sent my order to the WRONG ADDRESS which caused a return to sender, since the address they mailed it to was incorrect. They tried to blame it on UPS/USPS, but why would it be an undeliverable address if the correct address was printed on the label??? So I chat with a rep (BECAUSE YOU CAN'T CALL AND SPEAK WITH ANYONE) and they tell me I have to wait until they receive the package and they will mail it back out. They mail it again and I finally receive it yesterday 3/28 (a month and a week after I ordered) AND THEY SENT ME 2 DIFFERENT SHOES!!!!!!!!!!!!!!! As in, 1 turquoise shoe and 1 nude shoe...not the wrong size or a small mistake like that but 2 different COLORED shoes. Is it that hard to make sure you have a complete order before shipping your products out? I'm now beyond pissed and have to purchase a new dress and shoes before my birthday party tomorrow. Thanks for ruining my 25th birthday ideeli!

Votes (0)  •  Comments (1)  •  Link to this review

Jason F. [Ideeli.com Rep] Hi Margaret,

Thank you for taking the time to share your feedback on SiteJabber. We truly apologize for the inconvenience this has caused you. In regards to our support team, we prefer contacting you via email or chat so that you don't have to wait for us to look up order information & we can assist you faster. In regards to you order, we truly apologize for what happened; quality control & your shopping experience are important to us & we take this matter to heart. Our items tend to ship later due to the fact that we do not hold inventory to keep prices low for our members; the vendors ship their items to our warehouse and from there they are shipped to you. I'd be happy to assist you personally with your order, can you please private message me your user id (email) & order number so I can help you out immediately? Thank you again for reaching out and again, we apologize for any inconvenience this may have caused you. I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

4/2/13  •  Votes (0)

I have bought several items from ideeli.com, and I've come to notice that the prices for these things are nothing special. That is to say, a matching or lower price can be easily found through simple google search. What prompted me to write this review was my latest purchase of sunglasses, supposedly made in Italy but they looked more like they were made in China - the overall quality was severely lacking. And for this I paid double the price I could have paid had I searched google for the same "Italian" glasses. What makes me furious is that they decided to make this purchase non-returnable.

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Jason F. [Ideeli.com Rep] Hi Mercedes,

Thank you for taking the time to share your feedback on SiteJabber. We're so sorry you had this particular experience with your order. We would be more than happy to process a one time return for a non-returnable item; if you can provide information that the item was indeed at a lower price elsewhere, we'd also be happy to look into price matching it. I would be happy to personally assist you, can you please private message me your user id (email) & order number so I can help you out immediately? Thank you again for reaching out and I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

3/22/13  •  Votes (0)

The same has happened to me. NEVER WILL I EVER BE PURCHASING FROM THIS SHAM OF A SITE AGAIN. THEY CHARGED MY ACCOUNT TWICE, THREE DAYS APART FOR THE SAME ORDER SO THEY CAN'T EVEN SAY THAT IT WAS AN ERROR. CUSTOMER SERVICE, WHAT IS THAT? THEY NEVER ANSWER THE PHONES OR RETURN PHONE CALLS EVEN THE BANK FINDS IT ODD AND CHALLENGES THE LEGITIMACY OF THIS SHELL OF A COMPANY. THEY AREN'T GOING TO CREDIT THE BARAGE OF OVERDRAFTS IN MY ACCOUNT.... SHAME ON YOU. STICK TO RUE LA LA, GILT, HAUTE LOOK, JOSS AND MAIN, MYHABIT, ZULLILY. SERVICE FROM THEM IS IMPECABLE TO SAY THE LEAST AND IDEELI COULD STAND LEARN QUITE A FEW. I'M HEADED TO TWITTER, FACEBOOK AND ALL ON MY CONTACT LIST.

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Jason F. [Ideeli.com Rep] Hi E.G.

As posted below, I'd be happy to assist you directly, can you please private message me your user id, order number & any other helpful information so I can assist you right away? Thank you for reaching out and I look forward to hearing from you.

Best,

Jason Faria
Sr. Manager Customer Service

3/22/13  •  Votes (0)