Home PerfectReviews 329

These people must write their own reviews. I am having t I work with police to get my $5869 dollars back for a heating system I pd for and never received. Felony theft

I had ordered the same from Build.com and it was on backorder and more expensive. I canceled the order, then found the sink on home perfect. Not only was it more affordable WITH personal outreach and prompt communication related to delivery and the delivery person carried everything to my garage. 5 Star experience

My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.

I ordered the left hand side bathtub in Bone color but received it in white color.

My order number
*******140

Top class all round. Service, breadth of product and speed to deliver. For certain my new place to shop for all my home improvement needs

I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct.

There has been no further communication about this.

Will I ever receive it?

I cannot recommend anyone to deal with this company, ever.

Money was refunded but I asked them to notify me if misplaced items found. Otherwise, bait & switch?

Great company, shipped me what I needed in a timely fashion. I had a minor issue and customer service took care of it efficiently and professionally. I would recommend this company to family and friends.

Very nice shopping experience. Items arrived on time in good condition. Can not wait to use the showerhead purchased

Faucet spray attachment was correct part, but leaks water from the sprayer when faucet is turned on, and is quite expensive. Although the leak is some product defect, probably an "O" ring issue within the sprayer. It's a very expensive part, and disappointing to have received one that is defective.

We thought we were going to have to remove the tile to replace the entire faucet. You folks saved the day with the last set of faucet handles anywhere!
Thanks!

Everything went perfectly with my order. The medicine cabinet was in stock as stated on their website, was received quickly (within days), and was in perfect, brand new condition. I could not be happier. Thank you!

Ordered a discontinued model Kohler pedestal (not including sink basin).

Color: Teal

Customer service called (left message) AND emailed me to confirm that I understood what I was ordering. Actually spoke with a real person!

Pedestal just arrived via fedex in a large box, inside of a VERY WELL foamed box was an original Kohler box - still stapled in place. Original Kohler foam was disintegrating into dust, but shipping foam kept everything together.

Prompt shipping, exactly as ordered.
Not a scratch, or crack in sight.

Well done!

I recently bought a new granite kitchen sink with a tap. The prices are great, and the quality is outstanding. Indeed, the prices are significantly lower compared with the other stores I checked. The only thing is that you need to know the dimensions in advance before picking anything!

Christy was extremely helpful and answered my questions in a timely manner. She confirmed the items were in stock and the order shipped quickly.

40 years a consumer and home perfect is first customer service email response to open with "No," All around arrogant and tough to do business with. I admitted purchasing the wrong product by mistake, offered to purchase correct product which is double the price. All I wanted was to be able to return the incorrect product on the same truck the new one is delivered on. Customer service team replied with the rudest of responses about 20% restocking fee, Inbound shipping cost recovery and return shipping costs. I will be sure to purchase the more expensive product I need elsewhere. What a foolish way to do business.

This company's website list oil boiler has in-stock.
I placed order and realized the item does not contain burner. Then I ordered burner also.
After two days, the company canceled my boiler order and said they cannot ship the boiler until January 2022. But even now, their website still shows there is "Only One Left " and the Product is "Available in Stock".
Since the boiler order canceled by them, I have to return the burner also.
I even driven one hour go to their warehouse and returned the burner.
They still charge me 20% of the order with so-call restock fee.

This company put fake and cheating information online to pish client placing order and earn money by selling nothing to client!

I could not find the Toto Toilets anywhere, needed two, contractor waiting to start job, Found them at Home Perfect ordered them and received them in 3 days from New York I'm in Chicago, Great service CHIRSTY! Check them out you won't be sorry.

I have tried with this site many times. I order and my order never arrives, so I call and receive excuse after excuse about late delivery. Once, my order simply never arrived. I spoke with a manager another time and the man seemed completely unaware about his stock and the promised services. I would NEVER recommend this site to anyone or even wish this service upon my worst enemies. It's that bad. Clearly, it's an organization that fronts as a legitimate business and is run by charlatans with no absolutely no concern for their customers or services. Take your money elsewhere or you will regret it.