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Home PerfectReviews 329

3.1

About the Business

Thousands of Faucets, Sinks, Showers, Toilets, Lighting and more IN STOCK and on sale. Friendly Sales & Customer Service Eager To Help You Renovate


homeperfect.com
Founded in 2000
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Home Perfect Reviews Summary

Home Perfect has a rating of 3.1 stars from 329 reviews, indicating that most customers are generally satisfied with their purchases. Home Perfect ranks 13th among Kitchen sites.

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980 reviews
Iowa
1 review
0 helpful votes
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These people are cons
March 20, 2025

These people must write their own reviews. I am having t I work with police to get my $5869 dollars back for a heating system I pd for and never received. Felony theft

Date of experience: February 21, 2025
Connecticut
1 review
0 helpful votes
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Timely and Great communication
March 13, 2024

I had ordered the same from Build.com and it was on backorder and more expensive. I canceled the order, then found the sink on home perfect. Not only was it more affordable WITH personal outreach and prompt communication related to delivery and the delivery person carried everything to my garage. 5 Star experience

Date of experience: March 13, 2024
California
1 review
0 helpful votes
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My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.

Date of experience: March 11, 2024
New York
2 reviews
0 helpful votes
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Received the wrong item
February 15, 2024

I ordered the left hand side bathtub in Bone color but received it in white color.

My order number
*******140

Date of experience: February 13, 2024
New York
1 review
0 helpful votes
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Top class all round. Service, breadth of product and speed to deliver. For certain my new place to shop for all my home improvement needs

Date of experience: January 27, 2024
New York
1 review
0 helpful votes
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I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct.

There has been no further communication about this.

Will I ever receive it?

I cannot recommend anyone to deal with this company, ever.

Date of experience: December 23, 2023
California
1 review
0 helpful votes
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Money was refunded but I asked them to notify me if misplaced items found. Otherwise, bait & switch?

Date of experience: December 19, 2023
New Hampshire
1 review
0 helpful votes
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Great Company
July 6, 2023

Great company, shipped me what I needed in a timely fashion. I had a minor issue and customer service took care of it efficiently and professionally. I would recommend this company to family and friends.

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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Very nice shopping experience. Items arrived on time in good condition. Can not wait to use the showerhead purchased

Date of experience: June 16, 2023
Tennessee
1 review
0 helpful votes
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Faucet spray attachment was correct part, but leaks water from the sprayer when faucet is turned on, and is quite expensive. Although the leak is some product defect, probably an "O" ring issue within the sprayer. It's a very expensive part, and disappointing to have received one that is defective.

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Date of experience: April 19, 2023
California
1 review
0 helpful votes
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Fantastic service!
April 14, 2023

We thought we were going to have to remove the tile to replace the entire faucet. You folks saved the day with the last set of faucet handles anywhere!
Thanks!

Date of experience: April 14, 2023
Pennsylvania
1 review
0 helpful votes
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Everything went perfectly with my order. The medicine cabinet was in stock as stated on their website, was received quickly (within days), and was in perfect, brand new condition. I could not be happier. Thank you!

Date of experience: March 16, 2023
Mississippi
1 review
0 helpful votes
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Outstanding service
December 30, 2022

Ordered a discontinued model Kohler pedestal (not including sink basin).

Color: Teal

Customer service called (left message) AND emailed me to confirm that I understood what I was ordering. Actually spoke with a real person!

Pedestal just arrived via fedex in a large box, inside of a VERY WELL foamed box was an original Kohler box - still stapled in place. Original Kohler foam was disintegrating into dust, but shipping foam kept everything together.

Prompt shipping, exactly as ordered.
Not a scratch, or crack in sight.

Well done!

Date of experience: December 29, 2022
Nevada
5 reviews
0 helpful votes
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I recently bought a new granite kitchen sink with a tap. The prices are great, and the quality is outstanding. Indeed, the prices are significantly lower compared with the other stores I checked. The only thing is that you need to know the dimensions in advance before picking anything!

Date of experience: September 21, 2022
Georgia
2 reviews
0 helpful votes
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Excellent customer service!
August 11, 2022

Christy was extremely helpful and answered my questions in a timely manner. She confirmed the items were in stock and the order shipped quickly.

Date of experience: August 10, 2022
New York
1 review
1 helpful vote
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40 years a consumer and home perfect is first customer service email response to open with "No," All around arrogant and tough to do business with. I admitted purchasing the wrong product by mistake, offered to purchase correct product which is double the price. All I wanted was to be able to return the incorrect product on the same truck the new one is delivered on. Customer service team replied with the rudest of responses about 20% restocking fee, Inbound shipping cost recovery and return shipping costs. I will be sure to purchase the more expensive product I need elsewhere. What a foolish way to do business.

Date of experience: May 16, 2022
New Jersey
1 review
1 helpful vote
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Fake and cheating!
October 24, 2021

This company's website list oil boiler has in-stock.
I placed order and realized the item does not contain burner. Then I ordered burner also.
After two days, the company canceled my boiler order and said they cannot ship the boiler until January 2022. But even now, their website still shows there is "Only One Left " and the Product is "Available in Stock".
Since the boiler order canceled by them, I have to return the burner also.
I even driven one hour go to their warehouse and returned the burner.
They still charge me 20% of the order with so-call restock fee.

This company put fake and cheating information online to pish client placing order and earn money by selling nothing to client!

Date of experience: October 24, 2021
Illinois
1 review
0 helpful votes
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In stock, Fast delivery
September 23, 2021

I could not find the Toto Toilets anywhere, needed two, contractor waiting to start job, Found them at Home Perfect ordered them and received them in 3 days from New York I'm in Chicago, Great service CHIRSTY! Check them out you won't be sorry.

Date of experience: September 22, 2021
Leila F.
0 reviews
0 helpful votes
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Great experience
July 19, 2021

Great experience. Prompt responses from customer service.

Date of experience: July 19, 2021
New York
1 review
2 helpful votes
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I have tried with this site many times. I order and my order never arrives, so I call and receive excuse after excuse about late delivery. Once, my order simply never arrived. I spoke with a manager another time and the man seemed completely unaware about his stock and the promised services. I would NEVER recommend this site to anyone or even wish this service upon my worst enemies. It's that bad. Clearly, it's an organization that fronts as a legitimate business and is run by charlatans with no absolutely no concern for their customers or services. Take your money elsewhere or you will regret it.

Date of experience: May 18, 2021