Their customer service is amazing - I have recieved the wrong items a few times and they return it with no questions. (in 86 reviews)
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I have been a HauteLook customer for years. I used to be able to get a lot of cute things in the past, with a few screw-ups along the way (wrong color or completely different item) But recently, I have noticed a lot more of these screw-ups. I ordered some makeup from the Mirenesse sale, and ordered 3 different shades of eyeshadow, and got 3 of the same color. Then I ordered some plain black pants and got some goofy looking circus print ones instead. Thankfully I was able to take the pants back to Nordstrom rack, feeling a bit stupid trying to return a completely different item than what was on the receipt... but the girl told me it happens 'all the time'... And unfortunately the makeup was a final sale, so I got screwed there.
And lately, the styles of clothing on these sales is just meh. I can't find anything I like anymore. Everything seems so ugly. Oh, and those Bucco shoes they keep selling are pure crap! They fall apart first time you wear them, ugh.
Ordered from the Black Orchid sale online June 2nd 2015. Made my purchase within 5 min of the start of sale. When my item never shipped they said that there was an inventory shortage (after calling them 5 times asking why my item hadn't shipped) and those that ordered first would get their item. Pretty sure I was in the top list, but whatever. Missed another sale on the same item cause I bought from Hautelook. They offered a $10 credit which is nothing compared to what I would have saved had I bought from the other site. Don't buy anything on here that you really want. Cause you might not get it and they end up holding your money for weeks.
The selection is tailored to the audience, mostly, but many of these deals are available elsewhere. The watch deals are particularly disappointing, not to mention a waste of my time to check them out. Those deals are readily available on Overstock ... hence the title of this review.
So for Hautelook, they have authentic merchandise. They have two types of sales, the one they already have merchandise in warehouse, the other one, they don't. So if you bought from the event they already have merchandise in their own warehouse, it will be shipped within 2 days. They have UPS 2 days shipping so you will get what you ordered once a week.
But if it is the event they coordinate with other warehouses, it will say before you order, it will take more than 2 weeks for you to get what you ordered.
So before you order, you should evaluate if you can wait that long for the item. Actually, if it says 2 weeks-3 weeks, give it atleast a month. (Its better to be surprised than disappointed.)
If you can wait a month for that item, the order it, there won't be any surprises, if not.... Ummmm maybe find it at some other site would be a better choice.
Of course they don't reply to SiteJabber. Absolutely awful customer service. They charge at point of sale and it could be a very long time before you receive your purchase. And pray that you receive what your ordered and in good condition otherwise you are really in for a battle. There are too many sites with better selection, prices and above all customer care. I would not buy anything from this site again.
Tip for consumers: Don't shop hereAsk I about HauteLook
Please stay away from this horrible site. I bought a ring and was send a wrong one. When i reached out they were ofcorse out of stock blah blah and offered me 20% off if i decided to keep it. which i did coz i hate returns as i work in customer service too. then 2 weeks later same ring came back so this time before i ordered i messaged them again and they reassured that this is the right one. ofcorse those idiots send me the wrong item again. and when i reached out this time the idiots tell me i can keep this wrong ring for 30%off. wow the stupidity of hautelook is beyond me. they false advertise and instead of helping customers they still try to make the sale so we don't return.
HauteLook is a pretty decent site. I've ordered a pair of Keds for an extremely low price plus, they were promptly shipped to my house. I occasionally look through their site to see if anything catches my eye but usually it's just repeats from a couple weeks ago. For example, Jessica Simpson hair extensions are almost always for sale. I wish it wasn't selective rather, like an online department store.
Do not buy anything from this site. I ordered a wheatgrass planter and found one similar only 5 times cheaper in local store. I contacted haute look to cancel my order as it is not shipped from them to me yet. They refuse to cancel and refund. Stating their policy is I can cancel only if it is within two hours of ordering, after that no return or canceling. So they are shipping me a product knowing I no longer wants them.
What a horrible service and policy!,,
Whoever designed and maintains this website is completely incompetent.... it's the worst ever. I finally gave up trying to use this site because it's so frustrating and the DON'T care. I and apparently many others have told them about all the problems loading and navigating this website and nothing has been done. Too bad because some of their stuff is really nice, but it's not worth it. Goodbye Hautelook - I will "look" elsewhere for designer bargains.
Tip for consumers: Don't go there unless you like abuse.Ask Stephanie about HauteLook
Their site is difficult to navigate if you are looking for a specific item. I went there looking for just a basic black boot but good luck searching their site. Their categories are organized by events that end every day so even after I managed to dig through all their oddly named and not entirely descriptive categories, by the time I came back the next day to order the items I had picked out the "events" were over and I was unable to purchase my items. Less than 24 hours and I can't have them? WTH?! No search engine, oddly named categories that group all kinds of items you don't want to dig through (like seeking shoes but being forced to dig through dresses and accessories), no way to narrow down a search, a constantly moving timer, and department store sky high prices? No thanks!
I've been a hautelook customer for years! I liked how their site seems to offer the same items I would see in other sites for a much much lower price. So I always go to their site first. I agree with other reviewers that the service degraded to a record low when nordstrom took over. Returns and even shipping are harder to track. You order might say it's still in transit when in reality you already received it. What takes the cake for me is when I ordered some NYX items and ended up receiving a pair of ugly boots. I called it in and they gave me a shipping label to return the items back in January31st. They received the items Feb13th. It's now March5th and still no sign of any refund. I've followed up constantly to no avail.
HAUTELOOK NEEDS TO CLOSE DOWN AS A BUSINESS.
It's amazing how little they care about customer loyalty/satisfaction. After multiple purchases over several years with very few complaints (minus the snails pace shipping) I have been burned beyond forgiveness. Placed an order this week, immediately realized the second I pressed "complete order" that my shipping address didn't update with my billing address. Immediately called customer service, put on hold, was told if I input my number they would call me when I was at the front of the line. Lo and behold no call back. Called next morning- too late to change address, wait until you receive shipping notification, call again and they'll have UPS reroute in transit. Call AGAIN, with shipping notification in hand. Oh too bad, we shipped it with USPS- you're out of luck. NOT a single apology throughout, no offer to help or refund, despite the fact that they are shipping a box cross country from where I currently live. And no option at any time to cancel my order- is that even legal???? Companies like this are why I pay for AMex, I am reporting this and will have my credit card company dispute all charges. In the meantime, I'll be telling everyone I know to stay far away- if it seems too good to be true it is. To add insult to injury, the tracking number I recieved doesn't even work! So now I can't even see if whoever does end up with my package bothers to return to sender! The next time I shop with Hautelook will be their liquidation sale.
Tip for consumers: Use Gilt instead.Ask R about HauteLook
I couldn't even place an order through HauteLook, that's how bad this site is.
I have looked at their sales on the occasion, but since it's $100 for free shipping, and shipping is an outrageous fee, I have never pulled the trigger. But today I found a dress and a few smaller items that I wanted to buy, and I met the free shipping requirement. So I placed everything in my cart, added my address and credit card information, and....I could not place my order. I hit the button and nothing happened. I didn't want to place the order more than once so I contacted the customer service through the online chat. Well, the rep Kelsey told me to exit out, delete my browsing history, and cookies, and try again. I did, and nothing. So she told me to try another browser, and I did, and still nothing. She told me I had to close out and try again, same steps. The site was not having a problem it was my device. So I tried another computer, and the same issues occurred, it just spun on the page. She then said I had to try it on my phone, which outraged me because I prefer to not shop on my phone. And I did it, but it still did not work. And she insisted it was my error.
I then looked at my bank account, and I had NUMEROUS pending charges tying my money up, all because the rep insisted I keep trying numerous browsers. I then tried to call my bank to have the transactions cleared.
The reps had no concern, they were insisting it was my error and my credit card was not valid, and yet, when I logged onto my bank, I had numerous transactions pending from HauteLook. And they said they couldn't do anything to clear those pending balances out.
Needless to say, I never placed my order, nor will I. HORRIBLE EXPERIENCE. Not worth a sale.
I have shopped this site years before the Nordstrom take over. The service and merchandise has dropped severely. I actually receive 1 correct order out of 5. The customer service reps are so sweet that it is annoying because you know they aren't able to do much more than answer the phone. I have yelled screamed and cried dealing with the many errors. It is like dealing with a bunch of 11th graders. They think they know everything....NOT! They won't listen to you but continue to take your mom. This is beyond frustrating. If you live in the LA area and would like to file a class action law suit or other action please contact me Linda at email@example.com.
I ordered an "Agate Dagger Necklace" This is what was written on everything except what I received "Crystal Cage Pendant Necklace" They are only alike in the fact that they are worn on a neck. This looks so cheap and horrible. Now I have to find a Nordstrom Rack to return it because it would cost me 5.95 (US) to send it back!
I took a gamble on this site because I really liked the necklace that I ordered--unfortunately that's not what they sent me. Now neither of these necklaces are on their site or the site of the wholesaler who supposedly makes it!
This is not a good business. I am so disappointed. So much for trying to treat myself to a nice birthday gift.
Tip for consumers: Don't use this site. My experience can only lead me to believe they engage in bait and switch tactics.Ask L about HauteLook
I ordered a $400 picture on 10/14/14 and have yet to receive the picture. I've called haute look over 25 times and have been told everything from the item will be delivered today to you will receive a refund in 3 to 5 business days on numerous occasions. I have been flat out lied to on numerous occasions and have continually been told I will be contacted in the next 24 to 48 hours with a status. By far the worst consumer experience I have had in almost 40 years.
2 orders in 3 months, TWO major screw ups. Seems they deal with many overseas vendors who are irreputable nd once they take your money you are at the mercy of other people. Deliveries not on time, held up for unknown reasons with no firm dates, merchandise coming in damaged, customer service people who are sweet as can be with no power or authority to really help of give refunds or answers. Done with this company and they can stick their 10% discount they offered where the sun dont shine, Go to Joss and main or a million other similar websites
This place is amazing. They have home furnishings, women's clothing, men's clothing, great deals on beautiful jewelry, holiday gifts, organizational pieces and more..also Nordstrom Rack shopping. The reason I didn't give them 5 stars is because the shoes they sell (their own line too, Sole Addiction), doesn't have wide shoes often. Sole Addiction not at all. They are middlemen so the merchandise is drop shipped from elsewhere. So it takes from two weeks to 3 or more to arrive at your house. This is the trade off for being so inexpensive!! I have purchased many many times from them, and it's never taken longer than that. They have a great return policy. Just call or return to Nordstrom Rack. Don't let anyone tell u different. )). I bought a brand necklace for hundreds less, half the price, iPhone charger for $70, when the stores sell them for $100, and so much more..the foreign material, like skirts, might have strong smell, I'd steer clear..I buy throughout the year, and save merchandise for bday and Holiday gifts. Hello Kitty's there frequently. I have 2 nieces that love that. Hsppy blessed Holidays...enjoy
Tip for consumers: It's pretty much in my review. But you can look at their site days earlier to see what sales are coming up. And if they have makeup, I know it's owned my Nordstrom so it's gonna be good stuff and inexpensive!Ask Livinout about HauteLook
I have ordered a number of times from them and have finally learned my lesson. 1) Their promised delivery time is grossly inaccurate. It takes two to even three months to ship an item to you, not to mentioned multiple delays. They do not tell you if shipping has been delayed. You have to contact them to find out. 2) More than one occasion I ordered something and they did not include it in my package. Only to have me find out they made some stupid mistake and never included in my order (but charged me for it). 3) The site is very vague in describing items - like dimension of purses, length of necklace, or sizes for different brands of clothes.
I do give them that they take returns back at the store no problem. Luckily I live near a Nordstrom Rack that is really good with returns (like all Nordstorms). Have not experienced a mailed in return yet.
After waiting for some T-shirts that I ordered for my son and have them delayed shipping for 4 weeks, only to open the package to find 3 of the 4 shirts "missing" (apparently I ordered it but the "system" made a mistake and did not included in my order, but conveniently charged me for it!....) I will never shop with them again!!!!!
Tip for consumers: DON"T SHOP WITH THEM!Ask Melissa about HauteLook
I totally agree with all the one star reviews. I have had more orders cancelled than I received. And they don't notify me it's cancelled. I have to keep calling to find out where the items is, as it's really late in arriving. I spend so much tome dealing with them, it's not worth it!, ordered a $300 ring and it wasNot the ring I bought...lacked the 1 carat diamond that they said it had. Tonight's experience with Yet another item, left me so disappointed with Nordstrom. I can't believe they stay in business don't waste your time,
Tip for consumers: Stay away!,Ask C about HauteLook
First things first I shop online ALOT and Hautelook has got to be by far the worst shopping experience I have ever had! As a matter of fact this is the first negative review I think I have ever written. That's not to say that I have never been a little let down or frustrated with a purchase before just not to the point of taking the actual time to write a review. However my experience with Hautelook was so unbelievable awful I believe it warrants warning others. I purchased a pair of Muk Luk boots on Oct. 19th promptly paid, received my order confirmation and went on thinking everything was all and well like any other online purchase would have been. After almost 2 weeks had passed and I still had not received shipping info I began to grow concerned so I called customer service. I was assured that everything with the order was fine, they were waiting for the company to send the items to them and I would receive shipping notification soon. Another week and a half passes with no shipping notification. At this point I had already ordered other items elsewhere to compliment my purchase so I send an email. I am then told that the item was there and marked as picked in their system and would be shipping no later than within 72hrs. Another week goes by and no shipping info. Emailed them again and was told the item was due to ship and they would follow up on Tues personally. Well now it's Friday and no shipping or follow up so I emailed them again and was told.."oops we didn't have enough of the item so you will get a refund"...ya right. Save your time, money and sanity and shop elsewhere these people are complete HACKS!!!!!
Tip for consumers: Get ready to want to bash your head against a wall ...Ask C about HauteLook
Very very poor quality items. First 2 dresses I ordered look like they came from a cheap designer knock off store- one was even missing the brand tag so no idea if it was even the brand I ordered. My second order was a jacket that was extrememly nice in the photo- what i was sent had huge clunky rhinestones and studs and big plastic gold buttons- the fabric was cheap and it was poorly made. The 3rd was a handbag that looked like it came of one of the cheap kiosks with designer knock offs you see in malls- horrible. This one they tell me cant be refunded because it was a blowout sale. I'm sending it back anyway and they can decide what to do with it- I would be embarrassed to carry it. (its a Lola Bernard by the way- nice photo- horrible handbag, cheaply made, cheap looking) I'm done with this company.
I've shopped this site for a long time. I've seen them grow from having one sale a day to a site now acquired by big box retailer Nordstroms. I am giving them five stars because compared to some of my other sample site experiences they really are great.
-slow shipping times. On average, I wait just a tiny bit longer for things from hautelook. They are clear about this upfront spit doesn't make me upset but I would never purchase from here for an event or gift that was time sensitive.
-some items I receive have seemed like customer returns or have been defective. This is only something I noticed after Nordstroms came on the scene. Prior to that-this never happened.
-customer service is wonderful. In the times that I have contacted them regading defective items--I was able to return them for free. Do not worry- they will work with you on this. Others sites- like Ideeli are horrific to deal with.
-I rarely received the wrong item . It has happened once.
-the prices are good compared to gilt. I sometimes find a lower price on ideeli-but it's a crapshoot ordering from them. 7 out of 10 times I order from ideeli I get the wrong item.
I would definitely recommend them.
I was introduced to the site by a friend who had great service and never an issue with her orders. That is the only reason I actually tried the site as i do not feel comfortable ordering online clothes. I am very happy with what I have ordered, the service I received when I had questions. I think you have to be careful and make sure you understand the brands you buy - the items you want - the size charts offered. You take a chance always buying on line since you can not touch or feel. I think this is a great site and will continue to shop....cautiously.
First order placed never shipped for they ran out of product even though I purchased and paid for them. After 30 days they finally canceled the order. Next order I received a size 6 shoes in a size 8 shoe box. Size 8 is what I ordered. Can't reorder the size 8 again because of the lack of availability. Tip: don't get excited about a pair of shoes ordered until you actually have them in your hands. Also, hautelook says every shoe "fits true to size" which is not the case. Some size 8 boots fit bigger than others. Very surprised since this is a Nordstrom's company.
Tip for consumers: Tip: don't get excited about a pair of shoes ordered until you actually have them in your hands. Also, hautelook says every shoe "fits true to size" which is not the case. Some size 8 boots fit bigger than others.Ask T about HauteLook
I have such a bad taste in my mouth from this company that it's difficult to write this review without being overcome with irritation! Luckily I have only ordered from them a few times and now consider it a lesson learned. The quality is consistently that of road side vendors selling knockoffs. My first order (a couple of inexpensive sun dresses) took ages to get to me only to look cheap and flimsy. This was forgivable because I paid next to nothing for them. The next order was a pair of strappy sandals that were defective and a pair of boots that were supposed to be leather and smelled of diesel. Again the order took forever. The next and last order was a leather satchel that looked beautiful. The satchel was supposedly a $400. + bag. Interestingly, when I looked the company up online the only store that carried it was Nordstrom Rack (not found on the Nordstrom site) and a thrown together site for the company (I think it was Terrazos but can't really remember as I seem to have blocked it over the past couple of months). The companies site was no longer in existence by the time I received the bag because as usual it took weeks to arrive! When the bag arrived it also smelled like diesel! The companies logo that was on the outside was stamped into the leather off center and stitched across! The lining felt like muslin and was sewn into the inside pocket, so was virtually useless! I have owned expensive handbags and this monstrosity never was and never could be a high end bag. Walmart would not have sold something this atrocious. You aren't getting a deal shopping at Hautelook, you're getting taken! After my two returns and waiting weeks for reimbursement, I won't even look at this site again. They do have super nice people in customer service though; the one redeeming quality.
Tip for consumers: Don't even botherAsk amber about HauteLook
I had been scouring flash sales for months trying to find a particular jacket and it finally popped up at Hautelook. It was my first time ordering from them, but I'm a long time customer of Nordstrom so I had high hopes for my shopping experience. My order was processed and shipped out promptly only when I opened the box I had been sent the wrong item. I immediately contacted customer service and requested that the correct item be sent. I was told that they would have to contact the "Help Desk" to find out if they could send the item as the item had sold out. I was told I would receive a return call in a day. I followed up by email the next day and was given the same information. I called the following morning and was told that because the sale had now ended I would not be able to receive the correct item and would be receiving a refund instead. I was also told that the information that I had been given the 2 days prior was incorrect and that I was never going to receive the correct item. So, not only do I not receive the item I ordered, and not only do I not get an apology for being LIED to, I also get to waste more of my time taking a trip to the post office to return an item to ridiculous company. UNEXCEPTABLE. Do not shop here.
I like shopping at Haute, there are always great deals, however shipping sucks. Never less than 14 days to get an item.
Tip for consumers: Shipping time is horrible. It takes forever to get your item.Ask Alisha about HauteLook
I made an order on Sep 28th. I was sooooooo excited for my purchase. So each day I was looking for my shipment e-mail. Finally it came on the 10th, and gave an arrival window of the 14th-16th. It is now the 17th and the tracking info indicates that I will not receive my shipment today, in fact, it gave no estimate of arrival. In the near 2 weeks it took them to ship the item I got curious, and began looking elsewhere. (too little, too late) :( I discovered my coveted item for less! Lesson learned, I could have payed less and been in possession by now, had I only made a better choice in retailer. Too boot, my item is deemed "non-returnable" by HL!
So to recap, If you enjoy overpaying and waiting 3+ weeks to get what you paid for. By all means use Haute Look. I however, will not make the mistake of patronizing this company EVER again. It may seem harsh, but there is NO logic behind paying more, just to wait longer! :(
Tip for consumers: Search other sites, you will likely find a better price and more reasonable shipping times!!!Ask My about HauteLook
I made a purchase on 9/7/14 and was charged the same day for items to be delivered between 9/23-9/29. When 9/29 comes around, nothing arrived. Finally one item arrived 10/3 and the 2nd item 10/14. In between, I call and email customer service. There is no response to my emails and the customer service rep guaranteed she would provide a status on 10/10. I never heard from her. On 10/16, I receive a message the 3rd item is no longer available, mean while they have had my money for 5 weeks. THIS PLACE IS A SCAM.
Tip for consumers: Use other flash sale sites like My Habit or Gilt. The prices are the same and they don't charge you until the item ships.Ask Willis about HauteLook
Hautelook used to be my favorite shopping site and I have spent so much money on their site over the years. My own mail carrier makes fun of me for the HL packages coming so often. But I won't be ordering from them again after today. I ordered a necklace a good while ago and I was so in love with it and anxiously waiting every day for it to ship. Today out of the blue I get an email that they ran "short". Are you kidding me? IF they offer an item for sale they should have it and not disappoint their customers. It was a necklace that was over 200 dollars their price, but wow I am SO HAPPY , they gave me 10 dollars credit. Sheesh. Horrible and no respect for their good customers.
Tip for consumers: If you do choose to order from them, just realize it's a crap shoot and you may not get your item, so don't get too excited about it and just realize it's only a possibility that you actually receive it.Ask Catherine about HauteLook
Like everyone else reviewing Hautelook I was drawn in by the great looking products and variety. I have probably ordered a dozen times and the only reason I continually go back is because they continually give me credits to use up due to their constant errors with my orders. My very first order came, a L.A.M.B. Poncho, gorgeous online, when I received the package and opened it not only was it the wrong product but the packaging slip showed another person name and address. I was so disappointed and called immediately. I was told that they could not send me my original order but that they would try to contact the purchaser of the item that I received to see if they received my order. For the record, my item was priced 4x's higher, so really why would that person admit to having it, a free item for them. Anyway, I had to wait a couple of days, Hautelook did not contact me back so I called to get my refund to be told that I would have to send the item back that I received in error and only then would I receive a full refund on the item I did not received. What??? 6 weeks later I got my $$ back. I cannot believe that for an error they clearly made that I was out my $100.00+ for that period of time. Since then I have continually received the wrong sizing on items, wrong colour and defective merchandise (twice). It is a pain to return, takes forever from start to finish and if there is a Holiday in between, add on two more weeks to receive your credit. When they say they refund, they give a credit instead. The ETA's are varied and I would stay away from utilizing this site for gift buying. Now I look but don't buy, very disappointed with this extension of Nordstrom, I expected so much more.
Very poor customer service. I returned a $200 jacket to The Rack and they never refunded it to my credit card. I have contacted them 3 times and they do not seem to understand that the sales person appears to have refunded a lower priced similar item by mistake. Education level is low in these people.
Admit your mistake and fix it please!!
Biggest scam ever, they are using your money(INVEST) by making you pay for something thats not guaranteed you will ever get it. For example, you like something and you purchase it after a month and half they will cancel your order and say sorry we didn't have enough of it therefore you won't be getting the item. FALSE advertisements!!!...SCAM, scam, and scam!!!
Tip for consumers: Stay away from this website, SCAM....Ask sara about HauteLook
I have purchased over 50 items, over a thousand dollars in value. Initially, it was satisfactory service. However, in the past month I have had two disappointing incidents. I was sent the absolute wrong item, twice. Wrong item, wrong size, wrong color. Obviously, someone is being a bit careless. What sent me over the edge was the e-mail reply from their so-called customer service... "Sorry for your string of bad luck." Really?! So ordering from you is just a game of luck?! If I ever said that at my job, if be fired immediately. I will be deleting this application once my latest issue is resolved, taking my money somewhere where I'll receive proper customer care.
Tip for consumers: Good "luck"Ask Tyler about HauteLook
I recently got my first shipment from Hautelook! I bought over $250.00 worth of the balm cosmetics for $100.00! Everything arrived within a few weeks,together,and original as described products! Love love love this site!!!!!
Tip for consumers: Shipping takes time...if your impatient...pay full price elsewhere:)Ask Kendra about HauteLook
I have seen plenty of bad reviews for this site, but I wanted to give it a chance because it did seemed pretty legit. They set a time limit on the items in your shopping cart, shipping is free with SELECT items(small selection), even if you do end up paying for shipping there is a 16 business day wait, returns are a chore or not an option, customer service is a complete joke, no one will give you the same answer, and the customer is always wrong. OTHER THAN THAT they do have some great deals, but to be perfectly honest I just use Hautelook for ideas, then use other sites to find better deals! Hope this helps, and hope you didn't waste your time and money! Best of luck to those that did...
Tip for consumers: www.overstock.com < save yourself some time and sanity!Ask Andrea about HauteLook
WARNING! Do not shop at HauteLook!!! I've ordered three things from this site, and experienced issues with all three items.
First, we ordered 2 pairs of shoes for my son. The first pair arrived within a few weeks, and they have a really (really) bad smell (formaldehyde perhaps?) -- we considered returning them, but they were only $20 and over a period of time the smell has lessened so now you can only smell it when you are up close. The other pair of shoes ordered for my son were in a pending status for 2 weeks, and then they notified us that they could not fulfill the order since they did not have the inventory. We have not yet received the credit and I am following up on this. Meanwhile, my husband ordered a pair of Rockport loafers in a size 10.5W.
After waiting for 3 weeks for the shoes, they arrived and he tried them on -- way too tight. The box was labeled as a 10.5W, but the shoes were actually a 10M.... we called HauteLook and the person we spoke with checked the inventory -- oops, sorry we don't have that size any more. She told us that have a choice of returning it via UPS or taking it to a nearby Nordstrom Rack -- and gave us the address of the Livingston NJ store, which is about 4 miles from us.
Only after I expressed my surprise at the lack of quality assurance in the warehouse, and annoyance at having to deal with this return, and my comment that the least they could do was give us some sort of compensation -- did she then offer a $10 credit (which I will never use because I don't intend to shop at this site ever again). When we told my sister this story, she told us the Livingston Nordstrom Rack store isn't even open yet -- we checked further and it's not even opening until October 8th -- the next closest Nordstrom Rack is in Paramus, a 45 minute ride from our home. So now we need to call back their customer service department and find out how to send it back via UPS. All very annoying and inconvenient - and we'll also have to follow up on the refund for these shoes, as well as the pair that was not fulfilled for my son.
Unfortunately, I did not investigate this company before we ordered, because I trusted the Nordstrom name.
I am a regular customer of Nordstrom and shop at their stores and online all the time -- I cannot believe that a store chain of this quality associates itself with a site like HauteLook, and risks their outstanding reputation this way.
This site is a complete scam. I have been using Ideeli for a year, and was excited to find this site for it's same concept but Ideeli never ripped me off.
I was over the moon the night a pair of Cynthia Rowley gladiators (dream shoes!) size 8 for $60, the page said "held in someone else's cart" and knowing the site gives you a time limit, I refreshed the page to see if I would get lucky and I did! So I had no hesitation in buying them right away.
I excited would get the mail everyday, and couldn't wait to wear my dream shoes with my favorite dress!! I was sad that after 3 weeks, the shoes were not here by my birthday. I know these sites take time to ship, but at least ideeli gives you an exact estimated date of arrival. It had been almost 2 months before I had got an email telling me they had received my return and we charging me return shipping?!!?!!! That's when I looked at the tracking number (note to everyone: never not overlook this, just expecting your online items to actually be sent!!) these shoes were never shipped of course. But I had to return them and pay return shipping??
I called and told them I just wanted my shoes, if for someone reason the shoes were being processed as a return, they could just send them back out to me. They said the package had been lost on the way to the carrier, but they couldn't send them to me because they did not have any access to this event's items. (Where do they go, disappear into thin air?)
It took about 10 days for me to be fully refunded. I was issued a $15 sorry dollar credit, but this actually EXPIRED 3 months later. I go on hautelook from time to time, but I can never bring myself to buy anything because I don't want to go through the hassle again, and I wonder if what they are selling actually exists. 3 months is a quick time for a credit you issued to me for your mistake to expire anyway!!
Tip for consumers: Items you buy may or may not even exist.
If someone is too good to be true, it usually is.
As a loyal customer of Nordstrom, I was really excited to learn about Hautelook.
And when I saw the items on the site I was excited. I recently moved and liked all of the home items, particularly the color of a sheet set.
I ordered the sheet set on Hautelook and when it was delivered it was the wrong item, a duvet cover instead (same color).
I was very upset because I was really excited about those sheets. When I called Hautelook customer service, they were not helpful and non sympathetic to the fact that they shipped the wrong item. And there were no more in stock to send me the right item.
I was really sold on the color so I kept the wrongly sent duvet cover and returned the duvet cover I bought locally. I assumed the duvet cover and sheets were close to the same price. so it wouldnt have really mattered anyway.
A few days ago, the same sheet set and duvet cover were posted on Hautelook where I learned that the duvet cover cost $15 and the sheet set I bought was $79. I called to ask for a refund for the difference, where I was told it was very unlikely (in almost a laughable attitude).
I am really disappointed as Nordstrom is known for their customer service. For something that is originally Hautelook's problem, I expected more.
I will not be shopping with them anymore and will not recommend them to any friends.
Order # 15720792
Yes, they have good prices. But when add in the shipping charges plus the wait time (on average about a a month or so, why are we paying shipping?), then it just makes more sense to get it somewhere else. You'll get faster (guaranteed) and most likely at the same price after you paid Hautelook shipping + wait time, as most other places no longer charge shipping. When it comes to returns, well, that's a whole different issue on it's own. It takes the FOREVER to credit you the money back. Anyone else I shop with, it takes at most one week and you get your money back. With Huatlook, on average, it takes about one month, if you are lucky, it will take 3 weeks. Ridiculous. I've been deleting emails from them more and more often. Getting very disappointed and irritated with them!
I was a loyal customer with haute look until one of their venders promised my item by a certain date. I didn't receive the item, I called hautelook and proved their vendor made a fake shipping number so it can be in shipping que. once the item is in the shipping que they can't refund. The vendor hasn't shipped the item, I called ups. They just created a dummy number. I expected them to protect their customer but they didn't. Don't purchase from this company. They won't protect you as a consumer from their lying vendors.
I am so in love with HauteLook. If you understand before ordering that the shipping time can be a little long, then you shouldn't have any surprises. Multiple items in one order will sometimes ship separately, but this is because HauteLook is not a store with a warehouse of merchandise. They communicate with the vendors and sellers to have the sale, then contact them with the orders, so the whole process is a little tedious and time-consuming. I think it is owned by Nordstrom Rack, which explains the great prices on designer items. Personally, I prefer HauteLook to Rack because, even though it isn't the instant gratification of actually going to a store, you have a better (but limited!) selection of items.
The worst customer service. I have waited for over a month for a refund for my return and had to contact the company twice. They refuse to send me an email confirmation of my return and just tell me to contact them again within 3-5 business days if the money does not return to my original form of payment. I have gone through this process twice already with the same response. The information on their site is incorrect as well as the information provided and now I have to wait another week to be able to contact them to get my money back, "convenient returns" is an absolute joke.
why should I have to sign in to a site to view its contents? This is absolutely the most ridiculous thing I have ever heard of. I am not going to give you my info, just so you can hassle me with emails, or solicitation over the phone or regular mail.
I've purchased from Hautelook twice as well! The shipping time is loooooong and they charge you a decent amount for it but other than that I've been satisfied with the products. I would suggest researching the brands and products you are eyeing because a lot of times they have desireable brands with they're least desirable products. I avoid those but there are a few jems and it is definitely worth staying updated on.
"Cheap looking" clothing and shoes/not made well!!!
Return policy sucks!!! If you return your items back to Nordstrom Rack they will NOT give you store credit and they will NOT give you cash back. Even if you received the wrong item in the mail, it doesn't matter because they don't give a S---! They will just say: "oh we will talk to the management team about this issue.......we are so sorry" blah,blah,blah! DISAPPOINTED!!!!!!
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