56 Reviews for Guruaid.com
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They are always willing to spend what ever time is required to take care of my computer problems,whether I caused them or not. Thanks Guruaid.
wonderful very happy! these guys are there to help so if you don't know much about computers and you want someone you can trust then guruaid are the people.
so happy i found these guys!
I have no complaints in fact I was well pleased. My pc is running well after tune. all personell were courteous.
I had such good service by guruaid that I extended another year. They are prompt and online remote access combined with chat is very effective and convenient. One time I was in Asia with no phone access but was still able to get my problems solved. Different technicians have different skill sets, they could be more uniform, some tend to want to eliminate all default programs, others target specific possible program corruptions-thus rate 4 stars. But the bottom line is my PC works again and with better efficiency.
I had a very bad experience with this company. Right now I'm trying to cancel my credit cards so they can't get into my accounts. Has anyone had this problem with them? Please let me know
I called looking for someone to speak with that deals with McAfee. I recently paid for the software thinking that it would resolve some issues but it did not. I notified the representative that this was my purpose for calling. She then told me they do not do the refunds part but could transfer me to someone who could help. She placed me on hold momentarily and said she could get the process started. My computer was acting up and the desktop was not loading so she walked me through the steps.
Once getting to my desktop she told me to go to internet explorer and type in "remote.guruaid.com"
The website looked fishy to me and then I started thinking.... 'why in the hell does she need to access my computer' and 'didnt she say that she doesnt even deal with the refunds.'
I kept trying to tell her that I would have to call back tomorrow because my computer was taking forever to reboot. She kept insisting she would wait on the line (which was also very strange). She placed me on hold again and I decided to Google the company. I found all these bad reviews about how its a scam and hung up the phone. She tried to call back and I did not answer. Hopefully they do not call back and I am so glad that I didnt give them any access!
Lesson Learned: Always look at reviews before talking to an unknown company!
This is the first thing that comes up under a search for "Itunes customer service" DO NOT CALL THEM! I asked them for a refund on an app that was a mistake that I had purchased and they tried to convince me that my IPad had a virus on it that it had recieved through my home wi-fi connection!!!!! They offier me a monthly package of $50 a month to install "lock software" on my IPad. No way! I received an actual phone number from the Apple helpdesk at https://getsupport.apple.com, and they were wonderful, they called me in a matter of minutes and were able to walk me through the steps in the settings with no charges..... it's a miracle!
I contacted who I thought was MacAfee to sort a refund on my autorenewal and got these guys. All they were bothered about was accessing my computer. When I queried why they need to do this, they said it was so they could sort the refund out. I explained I am a financial adviser with many client details on my system so under data protection rules, I couldn't do this, I again asked why they needed to access my laptop to sort a refund, surely all that was required was my ref. number and they can put the money back into my paypal account, at this they disconnected the call. I called MacAfee direct who told me they have NO AFFILIATON with MacAfee at all........
Absolutley, do not trust these guys at all !!!!!!!!!!!!!!!!!!!!!!!!!!!!
I thought I was working with McAfee to resolve a problem with the virus installation.
Next thing I know .I have a Guruaid on line trying to sell me a service contact. Who are these guys and are they to be trusted to take over my computer?
Cousin called up the guruaid guys saying screen was fuzzy and the system was behaving all weird n slow. They fixed it like new. Till date, there are no problems. Very happy…
This is a complete scam. AVOID AT ALL COSTS, unless you want all your bank and credit card info stolen. Don't pay attention to any of the reviews, they are all spam and untrue, and they were all done by the person. FRAUD FRAUD FRAUD!!!!
people are very helpful and patient (SHYAM)
This company is a piece of Sh-t. The only thing they are competent at is lying and stealing your money! This company is the lowest form of competence, lower than whale sh-t and that lays on the bottom of the ocean! If you really want pain and suffering take a hammer and hit yourself in the head.
my experiences have been good learning process and the help is excellent as i am not very adept to computers yet.
My computer was totally useless . I called guruaid and they fixed it for me and I have not had any issues since. Great job by your team
as very good . The gentleman was professional and seemed to do a quality job''J Gulick
very helpful and quick response both from Jyotsna and Shiljith
Excellent service. All the reps are very, very patient and helpful. What I especially like is the follow-up. Once the chat is finished, they don't just disappear, but call back in a few days to see how things are going. Great customer service in a time when that is not so common.
Able to explain and show me many errors on my computer, hence preventing upload of sofeware.
Tec's are very courteous and knowledgable and patient. They keep working with the problem until it is resolved to my satisfaction. I appreciate that all very much
mausami nath has wonderful and a great communicator
To begin with, the help I am receiving from Mausami Nath is exemplary. However, ultimately I would like this problem fixed finally. Hopefully, this will be the case today. Thank you.
The issue was taken care of in a previous call. This time I had to call in to contact tech support. I would have rather contacted through the internet.
VIcky was extremely helpful in resolving all of my computer problems. I am very satisfied with the experience!
I would be totally lost without guruaid. Just knowing that I can call anytime and the phone call will be answered immediately is a great perk, Everyone should try them out and they will be sure to keep them every year. Everyone is very professional and
Very helpful. Mausami
Today two Trojan horse virus attached my computer and my regular protection service removed them, however, not fully. Upon contacting GURUAID, they promptly and efficiently cleaned up my computer; and, it is now working like new. So far, I am really happy I subscribed for this service.
Solved my problem and went the extra mile by changing the hated Windows 8 layout to Classic. Really impressed with: professionalism, courtesy, skill and patience with a semi-skilled luddite!
Good service - poor phone connection at first but cleared up and was pleased with attitude and results.
Every time I have contacted GureAid for computer problems they have patiently waled through my problem and fixed. Also, the staff has been very professional and curtious..
Every one of your technicians that I spoke to were courteous, knowledgeable, and did a great job bringing my computer back to good health. I was very happy with this experience. Thank you all very much.
All my question and problems are quickly corrected and i am happy with the speed of the answers and you guys are very helpfull.
Vikram Danene worked on my computer for hours until it was the way I wanted it. This company and his services deserve to be commended. All of the Guru people are worthy and very good in the service, and Vikram was the same only possibly a step above going the extra mile to ensure my satisfaction. Thank you Guru and thank you Vidram
I was having a major problem with installing Norton 360 so called guruaid. It took them a while cause my computer was a mess but thankfully it ds doing better now!!!
The representive was very nice and professional and understood my problems
mausami did a good job for me
Anil Kakar was the best technician I have ever dealt with. He did not give up until all my issues, which were many, were resolved. Thanks, Anissa
Have had to call and have service on my computer on several occasions. Have always enjoyed the prompt and professional results and manner of your personnel.
Todays tech Harmeet Nagi is typical of your help. She is competent and polite and answers my simple (to her) questions as described.
Am happy to be your customer.
Extremely polite, helpful, patient and thorough. Never give up looking for the cause of problems. Very satisfied with GuruAid.
"Always a pleasant experience"
I find it is good when you are running a business with 'tight' overheads to be able to have a resource available to toubleshoot problems .
In the market place there is not a service like yours available - that operates 24 hours a day - 7 days per week.
It is important if you have deadlines to meet that systems do not let you down.
This were GuruAid comes in.
I don't know,yet. This is my first time. So, far the tech's. who I spoke to and who's helped me they have been very nice. I want to see how good they really are. And, the are w/ Norton Symantec. I've been w/ Norton for awhile now. So, far I trust them.
promt service and good outcome
I want to thank Harmeet Nagi and Meera Mohideen (Tech) for the excellent service that I received on fixing my computer. They were friendly and professional and your people always know how to fix the problem. Thank you. Bob G.
im very appreciative of the special care and kind support that i recieved form all the technicians that ihave had the privilige to work with. they have always handle my problems and have solved them very professonally and also have always follow up to seee if the problem was resolve i will always be gratefull of the special service that i recieve and will always be a customer of guru i love them all
I started with Guruaid because I was hacked and wanted to make sure that our computer was clear. clean and safe again. I have had our computer cleaned twice now and am happy with the reps helping me. I now have my calendar marked so I may have this done once a month at least. I like the fact I can call 24/7 if I need help. Very good.
Very happy with the help received. Also glad the tech. reminded me about having my computer cleaned and serviced more often. I Highly recommend this site.
Endless patience and phenomenal assistance persevering to remove virus, updating, tuneup. A comfort knowing they will be there any time I need more help. Couldn't have got out of the mess without them.
I had the worse happen to me and I got what I wanted in the services and assistance from Guruaid. I highly recommend anyone who has had crashes or virus attacks to visit this site for assistance. Chester Wilbert
Harmeet Nagi has helped me tonight in recovering my internet and fixing my home page which had been hi-jacked. I have used the Guruaid for over a year at least 5 time and they are always fast and polite in fixing all my issues. I highly reccomend their services! Steve T. USA
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.