53 Reviews for Guruaid.com
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I called looking for someone to speak with that deals with McAfee. I recently paid for the software thinking that it would resolve some issues but it did not. I notified the representative that this was my purpose for calling. She then told me they do not do the refunds part but could transfer me to someone who could help. She placed me on hold momentarily and said she could get the process started. My computer was acting up and the desktop was not loading so she walked me through the steps.
Once getting to my desktop she told me to go to internet explorer and type in "remote.guruaid.com"
The website looked fishy to me and then I started thinking.... 'why in the hell does she need to access my computer' and 'didnt she say that she doesnt even deal with the refunds.'
I kept trying to tell her that I would have to call back tomorrow because my computer was taking forever to reboot. She kept insisting she would wait on the line (which was also very strange). She placed me on hold again and I decided to Google the company. I found all these bad reviews about how its a scam and hung up the phone. She tried to call back and I did not answer. Hopefully they do not call back and I am so glad that I didnt give them any access!
Lesson Learned: Always look at reviews before talking to an unknown company!
This is the first thing that comes up under a search for "Itunes customer service" DO NOT CALL THEM! I asked them for a refund on an app that was a mistake that I had purchased and they tried to convince me that my IPad had a virus on it that it had recieved through my home wi-fi connection!!!!! They offier me a monthly package of $50 a month to install "lock software" on my IPad. No way! I received an actual phone number from the Apple helpdesk at https://getsupport.apple.com, and they were wonderful, they called me in a matter of minutes and were able to walk me through the steps in the settings with no charges..... it's a miracle!
I contacted who I thought was MacAfee to sort a refund on my autorenewal and got these guys. All they were bothered about was accessing my computer. When I queried why they need to do this, they said it was so they could sort the refund out. I explained I am a financial adviser with many client details on my system so under data protection rules, I couldn't do this, I again asked why they needed to access my laptop to sort a refund, surely all that was required was my ref. number and they can put the money back into my paypal account, at this they disconnected the call. I called MacAfee direct who told me they have NO AFFILIATON with MacAfee at all........
Absolutley, do not trust these guys at all !!!!!!!!!!!!!!!!!!!!!!!!!!!!
I thought I was working with McAfee to resolve a problem with the virus installation.
Next thing I know .I have a Guruaid on line trying to sell me a service contact. Who are these guys and are they to be trusted to take over my computer?
This is a complete scam. AVOID AT ALL COSTS, unless you want all your bank and credit card info stolen. Don't pay attention to any of the reviews, they are all spam and untrue, and they were all done by the person. FRAUD FRAUD FRAUD!!!!
This company is a piece of Sh-t. The only thing they are competent at is lying and stealing your money! This company is the lowest form of competence, lower than whale sh-t and that lays on the bottom of the ocean! If you really want pain and suffering take a hammer and hit yourself in the head.
From beginning to end my representatives were polite, efficient, professional, and effective. I highly recommend Guruaid.com. Amit Pawar was the same.
I have used the services provided by this site on three occasions and have been very satisfied all three times. The staff is patient, polite, and thorough. They have even initiated follow-up to make sure things were okay. My subscription allows me access to them 24 hours a day, seven days a week, so I don't have to disrupt my office or routine to carry my computer to a remote technician. I would recommend them without reservation to anyone. R. Donnell in Florida.
my experiences have been good learning process and the help is excellent as i am not very adept to computers yet.
guruaid has done execellent job forme and fixed my problems in a very professional way
mausami nath had done good job for me
The lady has been very very good in helping me so far and I expect the technician to now get rid of the problem.
My computer was totally useless . I called guruaid and they fixed it for me and I have not had any issues since. Great job by your team
They are prompt and helpful. They cleaned up my computer and have been available for issues that I have had.
Always quick to answer my questions, and very patient as I'm not very computer literate.
Excellent service. All the reps are very, very patient and helpful. What I especially like is the follow-up. Once the chat is finished, they don't just disappear, but call back in a few days to see how things are going. Great customer service in a time when that is not so common.
Able to explain and show me many errors on my computer, hence preventing upload of sofeware.
Tec's are very courteous and knowledgable and patient. They keep working with the problem until it is resolved to my satisfaction. I appreciate that all very much
From the time that I first was introduced in the staff at Guru.com time I found them to be courteous, knowledgeable, and friend. Prior to coming to Guru I had experienced a computer problem with around 30 days without success. As a result of using Guru each of my computer issue has been addressed.
the times i have had with a computer that's almost ten years old were trying until i hooked up with GURU. the techs here have clicked in in the issues with good results and left my mind -at ease. let me also say they were very polite and quick to resolve the issue-
To begin with, the help I am receiving from Mausami Nath is exemplary. However, ultimately I would like this problem fixed finally. Hopefully, this will be the case today. Thank you.
very happy wonderful
Every one in the company was extremely knowledgeable about the working of my computer. Tey were curtesy and ready to help. I recommend your company to anyone who needs computer assistance.
Jaya made me feel that I was in the hands of very knowledgeable techician. I was very comfortable working with her, and I want to thank her for her service.
VIcky was extremely helpful in resolving all of my computer problems. I am very satisfied with the experience!
they resoved my computer problem fast and easy in less than 1hr
Today and as in the past all my problems have been resolved.
Mausami Nath has
Reliable Dependable Thorough Ease of Communication; spoke with Mausami Nath
Today two Trojan horse virus attached my computer and my regular protection service removed them, however, not fully. Upon contacting GURUAID, they promptly and efficiently cleaned up my computer; and, it is now working like new. So far, I am really happy I subscribed for this service.
The help I have received from guruaid is invaluable! I used to have to take my computer to the repair shop, but guruaid makes it so much more convenient. Issues were resolved completly to my utter most satisfaction. Would highly recommend this service!
Good service - poor phone connection at first but cleared up and was pleased with attitude and results.
I have always been pleased with the service.
Every time I have contacted GureAid for computer problems they have patiently waled through my problem and fixed. Also, the staff has been very professional and curtious..
Every one of your technicians that I spoke to were courteous, knowledgeable, and did a great job bringing my computer back to good health. I was very happy with this experience. Thank you all very much.
All my question and problems are quickly corrected and i am happy with the speed of the answers and you guys are very helpfull.
they made everything easy for me such a great help since I purchased this plan the best iv dealth with to date
Vikram Danene worked on my computer for hours until it was the way I wanted it. This company and his services deserve to be commended. All of the Guru people are worthy and very good in the service, and Vikram was the same only possibly a step above going the extra mile to ensure my satisfaction. Thank you Guru and thank you Vidram
I was having a major problem with installing Norton 360 so called guruaid. It took them a while cause my computer was a mess but thankfully it ds doing better now!!!
very good service
I file comfortable with the service.
Anil Kakar was the best technician I have ever dealt with. He did not give up until all my issues, which were many, were resolved. Thanks, Anissa
Have had to call and have service on my computer on several occasions. Have always enjoyed the prompt and professional results and manner of your personnel.
Todays tech Harmeet Nagi is typical of your help. She is competent and polite and answers my simple (to her) questions as described.
Am happy to be your customer.
I find it is good when you are running a business with 'tight' overheads to be able to have a resource available to toubleshoot problems .
In the market place there is not a service like yours available - that operates 24 hours a day - 7 days per week.
It is important if you have deadlines to meet that systems do not let you down.
This were GuruAid comes in.
I don't know,yet. This is my first time. So, far the tech's. who I spoke to and who's helped me they have been very nice. I want to see how good they really are. And, the are w/ Norton Symantec. I've been w/ Norton for awhile now. So, far I trust them.
Service from your company has always been great!!and is well worth the money I spent for the service..
Thank you for someone who finally fixes the computer when I screw it up.
I want to thank Harmeet Nagi and Meera Mohideen (Tech) for the excellent service that I received on fixing my computer. They were friendly and professional and your people always know how to fix the problem. Thank you. Bob G.
im very appreciative of the special care and kind support that i recieved form all the technicians that ihave had the privilige to work with. they have always handle my problems and have solved them very professonally and also have always follow up to seee if the problem was resolve i will always be gratefull of the special service that i recieve and will always be a customer of guru i love them all
I had the worse happen to me and I got what I wanted in the services and assistance from Guruaid. I highly recommend anyone who has had crashes or virus attacks to visit this site for assistance. Chester Wilbert
I have had some very helpful technicians on this site today that have helped me to have my Internet working again and now I just had a very nice technician help me get my sound back. His name was Tushar Basutkar. He was most helpful.
so far I have been very pleased with the service and everyone is so patient with me when I have to ask for things to be repeated that I can't understand
I am very pleased with the service from guru. The only thing I might suggest is to find a way to lower the background noise as I have a hard time hearing your
rep on the phone.
My experience has been very good , the help I have been given to sort my problems can not be fault. Everyone has shown patience with me all the way. For which I say Thank You to all concerned
The session was held in a professional way and if you have the time and are prepared to sit infront of computer for a while, it's a great way to fix your problems.