Trying to book through golf now is a waste of time.
58 Reviews for GolfNow
▼ Sort by: recent
Absolutely terrible customer service. I booked a tee time the morning of play, drove myself and a friend an hour to the course only to find that the course did not open that day. When calling their customer service the following day, they acted as if nothing was out of the ordinary and put me on hold for 10 minutes while they called the course to verify that they were closed. Seriously? As if the 2-3 hours wasted wasn't enough... they put me on hold for a fee refund? When the agent finally returned I asked how I could be assured that this error wouldn't happen in the future. Her response was basically, "I don't know." When asked how the error could have happened, she said, "that's with management." GolfNow is a great idea and offers convenience but is clearly being executed poorly (you can only blame management) unfortunately which you will only find out when things don't go well. If you can avoid it, I would at this point.
My wife and I have booked dozens of rounds through Golfnow.com over the past 10 years with virtually no problems that weren't our own fault. It's a very useful service.
After booking several tee times the company have me a once only discount which I took. From then on I couldn't book a tee times. Every time I tried the discount I wasn't entitled to was calculated but the booking was then rejected saying that my promotion h ad expired. I knew But it their system that showed the promotion eventhough on three separate occasions the supervisor blamed the IT but the problem remains. One supwrv I supervisor told me to delete and then reinstall the app. I d I d and received someone else nAmeane
we have been using golf now for a few years and have been mainly happy with their products. but, during the past few months, things have gone downhill. we booked a tee time for 4, used our reward for 3 and paid for the other. it cost $189. later we found out that if booked directly with the course, the cost would have been $ 99., in fact the course usually charges only $ 149. what a ripoff. they have not acknowledged our e-mail. also there reward program has now been changed and is giving people less for playing more. golf now blames their reward people, which seems t be a different group. pass the buck and do nothing. we are looking for a better alternative.
The course had two openings through Golf Now. I booked for the second. Went to course and they had no booking for me at either time. Yet, Golf Now took the money from my account and said through an email to me that there was no refund except for weather. A RIPOFF, for certain.
I have been using Golfnow.com for several years. I've had a couple problems when the course did not get the info but as long as we had our phone with the email confirmation or a print out, the courses honored the price and the reservation. Normally we use the hot deals where we have to pay in advance. Twice we were rained out and the course was closed and we were issued a refund as soon as they confirmed the closure. Once, I had booked on a day we had matinee theater tickets and the course was good enough to let us cancel with less than 24 hr notice. I had been very happy until recently when I find good prices and times I want to book but discover I am not logged in. When I log in, the price I was eyeing is no longer there. This has happened twice in the past couple weeks. I'm getting suspicious they are aware we are price shopping, but isn't that the point of using their site?
No problem getting a tee time, but when our foursome arrived to play, the course said they wouldn't honor the golfnow price. They were nice enough to discount our green fees, but said golfnow is a scam.
Am going to an all inclusive unlimited golf resort in Cancun in January. The Golf course that is associated with the hotel, had only one opening at 2:30 on one of the days we are going to be there, and they said all other tee time were taken. I was looking on Golfnow.com just to see if they would come up with a tee time more favorable, and they came up with at least a dozen for that day. I called the golf course, and they said they do not acknowledge GolfNow.com reservations and that there was definitely not tee times available. I would warn anyone depending on this site, to check further the correspondence given to the course by Golfnow.com.
I had used GolfNow several times throughout the past two years for golf courses down in Florida. Up until now I had never had an issue, but I understand where all these negative reviews are coming from now. After being overcharged more than 20% above the advertised rack rate (my fault for not checking), when I discovered this I called to cancel the reservation and was essentially told to go F myself from the customer service mutant I had the displeasure of speaking to. Screw me once....never again will I patronize the site.
It was convenient to search and make reservations via my Android phone when I visited Oahu, Hawaii. The discounted tee times were considerably cheaper than what the course charged, considering the courses in Hawaii have different rates for locals, visitors, and international residents. Played Royal Kunia and Makaha Golf Course while paying less!
One fallback was that there were limited tee times with specials.
If you book a time and the weather is good, there are "some" good deals, but usually at times that I really don't want to play. I've booked twice this year, one time they did not indicate course was being aerated the same day, nor cared when I called. The other time it rained, but since course did not close, they would not refund. Worst customer service, I've ever experienced.
I work from home.. so schedule is pretty flexible.
Recently we scheduled a tee time.. but unfortunately Mother Nature did not co-operate. The course closed due to the soaking rain. Golfnow refunded my money immediately as soon as they confirmed with the course.
I use their "Hot Deals" exclusively.. usually resulting in playing courses for under 20 bucks.. which normally charge 55-65!
I can not imagine ever paying full price again!
Golf now app for iphone and ipad will not accept my email address and password. Ready to just throw the towel in and find a app that will work!!!
for a site this popular they sure dont know how to train their staff in customer service!!!!
yeah sure you get a good deal on some tee time (hint SOME) but when problem occur and you need to cancel or modify your reservation!!!!! go ahead I dare you to call them directly. slow speaking operator i mean i was gona fall to sleep talking to him...if the tee time were free then i would put up with it but golfnow do charge a fee so!! in return i do expect some kind of customer service ......!!!!!!!!!!!!
You will understand why all the 1-star ratings are warranted once you have a problem. Terrible customer service, same issue where tee time available and then an error message pops up saying unable to reach the course. Calling their customer service team is pointless. Save the time and frustration and NEVER call them, they will not do anything for you.
Multiple horrible experiences! Reservations are either not available or there is some "error", but they take your money anyway. And if that one time out of ten that it actually makes a reservation for you, the golf courses in their database do not know when you book a tee time with GolfNow, so you may show up during a huge outing or simply double booked. I strongly advice you to do yourself a favor and STAY AWAY!!!!! Book directly with the course!! You'll thank me later
First time I used GolfNow was a piece of cake. Paid $17 plus fees ($3) to play a $60 course mid-day on a weekend. Great!
The next time was a waste of my time. Every course I tried to book resulted in "No communication" with the course. So no deal. I called them and they gave me the run-around. They weren't allowed to contact the course. I called the course and they said the tee time was available but at the full rate only.
I tried multiple courses with the same results.
Book a round at Shadow Glen golf course (in Manor, TX). After driving 40 mins out there to discover 9 of the 18 holes are closed for construction. I contacted golfnow and after they verify with the course, they said I can either just play the 9 hole twice or cancel (they can't refund the money, but will apply the money for the future round!!).. Why would anyone want to book with them again?!? It is complete waste of time and gas to drive out there. Both Golfnow and Shadow Glen Golf didn't bother to disclose an important fact that - half the course is close?! The way Golfnow handle this was ridiculous too!
I booked a tee time 08/08 and paid online. The golf club never had their booking and payment and I had to pay the course for this round. I received an email from Golfnow on the 11th confirming my teetime for the 8th ! I send them all the details by mail and a copy of my Amex account showing the double payement. I had them on the phone, they acknowledged they went wrong but don't want to refund me. Avoid Golfnow ! Know that if something goes wrong, they are Ok and you are the idiot.
I recently had a close relative unexpectedly pass away prior to a tee time that I had booked through Golf Now and had to cancel it. I was told that it would only be refunded to me if I scheduled another tee time within 14 days. Well, given the situation, I wasn't in any condition to go out and play again because of everything I had to deal with, and Golf Now still said they weren't going to refund it. Thankfully, I have a very good credit card company who is going to make sure that they don't receive payment. Golf Now has every right as a business to make less money through their cold-hearted practices, so I will never book another tee time through them again.
For those stuck on the Read the Policy narrative, most internet policies such as those are unenforceable in court. In addition to that, Golf Now has to attempt to mitigate damages. I'm betting given the course and price I was scheduled to play at, they could've easily found a replacement player, thus, little to no damages incurred.
If you have a good credit card company, challenge the charge. It'll likely get overturned.
Gave them one star because there is no zero star rating, horrible customer service, signed up for a tee time paid for it showed up to course to find that it was booked solid with a golf outing, got a refund for the fee but the customer service rep could not have given less of a s)(&t about my wasted time and Saturday. If your looking for an easy way to ruin your day golf now is for you if not stay as far away from this so called service aspossible
Booked 2 rounds on GolfNow for what was advertised as "SAVE 36%". Later found out the price to book through the course was the exact same.
Actually, it cost me MORE to book through Golf Now once their "fees" were added.
I have extensively used GolfNow since February 2013 but today was the straw that broke the camel's back. I booked a tee time online two days ago that allegedly included a cart with the round. It was a hot deal rate which meant I had to prepay. The confirmation page that pops up after booking online stated that a cart was included with the round and that no money was due at the course. The email confirmation sent to me shortly after booking did not state this, however. At that point, an inconsistency existed...cart or no cart? When I showed up at the course to play today, the course staff were extremely rude and informed me that they would not honor the tee time with the cart. They tried to charge me $40 for my dad and I to rent a cart for 18 holes. I called GolfNow immediately and spent over thirty minutes with them on the phone when ultimately a supervisor basically told me "tough $#*!" because the courses can do whatever they want. Further, GolfNow would not refund my greens fees or attempt to explain the blatant inconsistency that existed between the confirmation email and GolfNow website confirmation page. Anyone considering using this site beware! Inconsistencies and shoddy, flaky customer service is lurking! I would rather pay full price for greens fees than put up with the bull$#*! I did today. My dad and I drove two hours, played no golf, but came home $50 poorer for the experience. Piss on GolfNow
Heading to Santa Barbara, and wanted to play Rancho San Marcos. Golf Now had a "Hot Deal" to play at 12:50pm for $60, 1-4 players. Followed the steps, and after putting in my financial info, the site says the time is not avaialbe. The next morning, I bring up the site, and the tee time is still there. Again I try to get the time, with the same results. I call Golf Now, and speak with a representative, who says he will call the golf course, after telling me that my mobile device might need to be redownloaded (I was on my home PC reviewing tee times), or that the tee time was taken. After putting me on hold, he comes back and says no one is answering the phone, and try again later in the day. I hang up, call San Marcos Golf Club, and after 2 rings, a person in the proshop picks up. He tells me the time I am looking at is Golf Now's "Hot Deal", which is not affiliated with the golf course. I would need to talk with Golf Now. Forget it! I booked a tee time through the Pro Shop. Phoney Baloney Golf Now, could they be setting up dummy tee times for marketing purposes? I hope not!
The negative comments are ridiculous. It appears that those reviewers don't know how to read the "POLICY" that is clearly outlined; the web-site actually makes you check a box to confirm that you actually read the policy! BEFORE you check out! Yes, for a 50% discount on a $100 green fee, etc... the green fees are non-refundable. Shocking? Not really. I have used GolfNow.com for about 5-years and book about 80% of my rounds through them (approx 100 rounds per year). Huge savings on most of the golf courses here in Arizona, and Palm Springs and Nevada. Anytime I had a problem (i.e. rained out, illness, emergency cancellations), the staff at GolfNow made it really easy to cancel or re-book for another day. These so called "reviewers" want to ignore the policies that are clearly outlined and complain about the site for a only getting a 34% discount on $8 indoor tee time vs. a 54% discount on a $8 tee time? Get real, I save thousands and thousands of dollars a year booking through GolfNow vs. paying full boat green fees through the facility web-site or booking through the pro-shop. My 5-year old can understand the web-site, the benefits, the discounts, and the policies better than some of these moron negative reviewers. GolfNow is awesome, it has forced the facilities to accept true supply/demand, and competitive pricing.......all for our benefit! I say "Thank you" GolfNow.com
Tried booking a date and time on Hot deals. Came up 'No longer available". Went back and refreshed and they switched time to another day. Tried to call customer service--- GOOD LUCK. Sent email to their "change of reservation", no response. Dont use this service.
All good until you need to talk to someone in this miserable organization. I had to cancel a tee time due to rain. Usually, this is not a problem - call the course, they understand, and you go about your day. If booked via Golfnow, you have to call Golfnow, be put on hold for 5 minutes, then you are subjected to some miserable person that is condescending, questions your decision, and then they call the course to cancel. I do not trust these folks at all. I will never book another tee time through Golfnow.com
What a joke. Why pay for rewards that don't start until 10 bookings in??? You can get the same rates and times through the course (which may use golfnow) and not pay the fees. When you try to cancel, they want to still charge you the fee. DON'T USE THIS SITE EVER. NOT SAVING YOU ANYTHING.
Horrible. I made a tee time, paid with a cc but received no confirmation whether it went through or was denied. They have a wrong phone # on their website. FOUR phone call later I was talking w/someone from Golfnow. Completely confusing as to who is which and are they the same. The automated phone voice asked asked if I would like to answer a survey and even that didn't work. Unbelievable that they're in business. My guess is that the golf courses are loosing $ using them and failing to particiate unless it's in their favor.
I used Golf Now a few times before today. The website works well most of the time. If you have an issue of any kind then good luck!
Their customer service reps literally sound like they hate their jobs on the phone. I am absolutely amazed that these people get hired for a customer service job.
Their system charged my card 7 times for a transaction when the tee time wasn't available any longer. Why would they charge my card if they didn't check the tee time availability first?
I love the reviews that say the reps are rude and act like the error was the customer's fault. I couldn't agree more. Then I asked for a supervisor and he was just as bad. The funny thing was that I was super nice the entire time just to see how they would react. There must be something in the air at their office!
I really mean it when I say do not pay attention to "Frank C" and his spiteful rants---I am not a "Kool Aid Drinker", but I know how to judge where people are coming from that use that phrase. We just got back from a Timeshare week in Orlando and booked 2 courses , each in wonderful shape. We were really impressed---for $24 and $25 dollars with a cart---Frank C--go play the Stonegate Course in Kissimee and tell me you can find a better price for any course near equal to that one. We even had to change our day and got very quick and efficient service when we called--as we have in 3 or 4 occasions in the past when we called them about something. We did have to book again somewhere within 2 week, which we gladly did and played Bonita Fairways Executive Course which we use a lot--and got a "hot deal" for $20 and a cart at 10 AM.
We live in a very nice gated golf community in Naples, Fl. I know a good golf deal from a bad one. Golfnow takes a small fee for providing an awesome service.
My guess is that Frank C has a financial interest in competing golf courses that do not use golfnow.com, and he is trying very hard to discredit them.
Anyone who doubts my sincerity or suspects that I have a special interest in golfnow can email me--I will do what I can to prove the genuineness of this review. How can one person have such a bad experience(s) while I have used the site several times with great success??
Just doing my part to give people the most information on this site--we like it.
They are very deceitful...God help you if you need to deal with their customer service...like many others, I was enticed to play on one of the hot deals...needless to say, it was muddy so we had to walk, course told us to call Golf Now as it was prepaid, When I called, I was told the cart although they advise it is included may not be???What...I only played in the muddy conditions because GN will not give a refund (on prepaid). Fortunately I had a great 25 year relationship with my credit card company and to my surprise, they were happy to reverse the charge!!!!!
My experience with GolfNow is not good either. I recently booked an indoor tee-time (yes, still have snow up here!) and the discounted advertised price was 57% off. I captured the screen and saved it as an image before booking. When I went to actually go through the booking it allowed me to go until the final step and then I received an error. When I went back to book the same tee-time at the same location, same time, it only showed the discount to be 24% off the regular price. I contacted GolfNow through email and phone and they did absolutely nothing although they indicated that they would look at it. It's too bad, the idea is good, too bad the people behind the website can't deliver what is being advertised. My experience was totally false advertisement to lure you in but they don't deliver what they promise - book directly and DO NOT use GolfNow. Once they have your credit card info you'll never get that money back. Golfers beware, the info they give is not what is actually being presented in their emails or website. If I could give negative stars, I would have!
I dont understand peoples problem with the website? I, by nomeans have alot of money, therefore it wouldnt be possible to play the amount i play using golfnow. I have had very few problems, and when i did have a problem booking a tee time, the customer service called the course immediately and straightened everything out. For people not liking the site i guess is good for me. More cheap tee times available for me.
I wrote a review critical of the menu choices available on a golfnow "package" deal, and Golfnow would not publish it, saying it was "inappropriate". Our foursome all felt that we were ripped off. I won't use Golfnow again. Another reason is inability to change reservations. I recently booked directly with a course in Palm Desert on what turned out to be a very windy day. The course gladly re-booked our foursome for the same time the next day. Try that with Golfnow!
Okay, I have used Golfnow for a few years. You sort of figure (see other reviews on it) out that they are not adding more value than booking direct and essentially are brokers in suffering golf courses with over capacity. Everybody that buys last minute knows that. But what is really annoying and frankly fraud in my perspective is the constant changing of reward programs during the year! Last year they forfeited (they called it conversion) your saved rewards and this year they did it again switching from rewards by player book to reservation (regardless of number of players) essentially for most people cutting their status by 50% or more.
It seems their steep rates are no longer enough and now they are robbing their customers too.
Good rates since courses give them free tee time for advertising the course but read the fine print. We booked a foursome and the day we were to play my back spased out. 3 of our group played. i called before the tee time and asked for a credit for 1 fee. No way they said. Then when our 3 some showed up they were stuck behind a tournament. They quit 5 hours and11. Holes into the round. Save yourself the trouble call the course direct and talk to the prospect. This outfit stins.
Better to book direct. Not pleased with service or cost. The deal included power carts, but muddy conditions prevented their use. The course debated on closing, but let us walk and play as we had showed up. The course was hardly playable with mud, some tee boxes closed, and temporary tees. If I booked direct with the course I would have saved the hassle and paid less. The course said they talked with golfnow and I would get a credit from golfnow, but when I called I got a hassle and eventually they would only credit $9. WOW! Not a deal!!
Waste of time! Call your pro shop and book it yourself or you will not get your tee time as advertised and they take your money on HOT DEALS but they don't reserve your tee time. Happened to me numerous times and I end up on the phone with them for 20-30 minutes with no resolution just frustration. Horrible
This site has gone down the tube. Recently, I tried to book a time and finished entering my credit card number. As I clicked the button to purchase, it tells me that the tee time is no longer available. Now I am wondering whether my credit card was charged. It is so typical of late. They bait you with tee times on courses that you want to play, but as you click the "Book" button, it tells you that the tee time is no longer available and that you should look at other available tee times. What a bunch of crocks!
Awesome website with amazing deals.
1. If its raining the course will be cart path only.
2. If you have trouble booking a tee time, move on to another one.
3. The website cannot be blamed for course conditions or service.
Booked a tee-time using golfnow.com and that part went smooth. When I called the course the day before just to make sure that they were aware of it they said they had no clue and that tee time was not available. There was going to be outings all day... Golfnow should be shut down!! It is a scam!! I had already prepaid and everything... Luckily the course's GM was very nice and worked everything out for us. **DO NOT USE GOLFNOW.COM!!**
I have used Golfnow.com a few times in the past mainly to book tee times in Florida. I booked a tee time in March and received confirmation. Myself and the rest of my foursome showed up 30 minutes before our tee and to my surprise the course had no record of my tee time booking. After returning home I called Golfnow to to express my displeasure with their booking process and to ensure I would not be charged for the booking. I was told there had been website issues and assured I would not charged. To my surprise when my credit card statement arrived I was surprised to see that I was not charged once but 3 times for a booking Golfnow did not do. Called Golfnow to receive a refund and they cannot find my account even after forwarding my email from Golfnow stating I would not be charged.Friendly enough customer representatives but a horrible accounting system.
Do not use the mobile version of this site. It's very screwy; the date that you are trying to book may change on you and there is no way to verify that you picked your desired date before booking. After clicking make a reservation, an error message popped up. Finally, when I received an email confirmation, lo and behold I made the reservation a day early and am having a hell of a time getting my money back. They are not responsive to phone calls, emails, or their stupid "contact us" forms. stay away! use ezlinks, better deals and you can cancel up to 24hrs in advance.
Mediocre choices Long waits on the phone. It's as much fun as dealing with your cable company. Like the golf channel it is mostly smoke and mirrors
do not trust what their agents say. They said they will cancel tee time and waive the booking fee, but only the tee time was cancelled and the booking fee was charged. Not honest.....
Trying to book through golf now is a waste of time. I have tried 4 times to get a tee time reservered and have been rejected with a sorry note each time. The prices look great but what good are they if you can't get them. My guess is they are waiting to book a foursome to maximize their booking fee.
My time is worth more then the frustration caused by this misleading site.
Everything went smoothly with taking my money, but getting a refund is another story. I booked a course, and drove to the course to find out the gates were closed due to "greens under repair". I e-mailed for a refund, but no response. I called customer service, and they said they couldn't reach anyone at the course (duh they are closed), but couldn't issue a refund until they spoke with the course management. They also informed me it was my responsibility to call golfnow.com everyday, and remind them to call the golf course. So, basically they are holding my money on a course that may or may not reopen. Very poor relationship with the golf courses, and extremely poor customer service!
These brilliant idiots don't tell when a courses greens has been aerated until after the purchase and guess what "No Refunds" - I complained to them and their response was akin to flipping me off. Save your money book your own tee times.
This site does a good job offering discounted rates however the site is misleading. I have been using the site for almost three years. I didn't realized that I was earning points. When I realized I had over 10K in points I thought well it's times to use them. I HAVE YET TO FIND ANY DATES AT NORMAL TIMES for me to use my points. I stopped using it once I realized. It doesn't matter whether it's off season or on. Imagine using a hotel chain to earn points, then when you want to use them 365 days are blacked out. WTF.
Related Articles and Tips
Few things are more beautiful to a golfer than the fairways of Augusta National and the sound the ball makes when it hits the...