I've been on the phone 11 times in the past 2 days. I simply wanted to replace a dead toshiba hard drive that failed within 2 weeks of purchasing. Toshiba will not just send you a replacement. They will give you a coupon code where you can purchase Cr@p on their "less than satisfactory website "toshibadirect.com". The coupon code they emailed me did NOT work. A wasted 3+ hours and this nightmare finally/hopefully ended with me begging them to just send me a drive replacement. We'll see if these incompetents can deliver. Caesar heads up the group of incompetents, as well he should. He has proven to be the most incompetent of all. Needless to say, I will never recommend toshiba ever again to my clients. I used to like their hardware. After this fiasco I am done.