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GlassesShopReviews 443

3.0

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GlassesShop Reviews Summary

The company has garnered positive feedback for its wide selection of stylish, comfortable eyewear and fast shipping, with many customers expressing satisfaction with the quality of the frames and lenses. However, significant concerns arise regarding product durability, as multiple customers reported issues with frames breaking easily. Additionally, the customer service experience is frequently criticized, with complaints about slow response times and difficulties in processing returns or exchanges. Overall, while the company excels in product appeal and timely delivery, it faces challenges in ensuring product longevity and providing effective customer support.

This summary is generated by AI, based on text from customer reviews

service
126
value
125
shipping
128
returns
63
quality
122
This company responds to reviews on average within 11 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Raghu K.
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I ordered prescription glasses from GlassesShop.com and the frame broke completely in less than three months. The quality is very poor, and when I contacted customer support, they were unhelpful and only offered a replacement if I paid 50%. I would not recommend this company.

Date of experience: August 12, 2025
Glasses S. GlassesShop Rep
3 weeks ago

Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. Please be assured that we're fully responsible for the products we provide, we have emailed you solutions, please check.

South Carolina
1 review
0 helpful votes
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New
Order glasses from glassesshop and after a little over a month then glasses broke. After trying to get ahold of someone 3 times on the phone 2 times on the live chat that doesn't work. I finally after 20min each time got some lady on the phone that could barely speak English. She want to give me 50% off the frames and I had to pay for them and shipping and I would have to install the lens back into the new frames. I told her that thats not going to happen since they are barely used and almost new and they broken 2 different spots at the sametime. I asked to speak to a manager she told me they do not talk on the phone they should email me in 24hr. The warranty is $#*! and they are selling cheap products. Do not waste your money on this site. There are better companies out there.

Date of experience: February 1, 2025
Glasses S. GlassesShop Rep
5 months ago

Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. Please be assured that we're fully responsible for the products we provide, please reach out to us via email at service@glassesshop. Com, by phone at 1-855-202-0123, via chat on our website, or on social media with your order number and we would be happy to assist you.

Georgia
1 review
0 helpful votes
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Simple and Great Experience
February 27, 2025

These are very light and comfortable. Love all the products that I've got. My prescription is right and everything is just how i wanted.

Date of experience: February 7, 2025
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

Texas
1 review
0 helpful votes
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9/10
February 27, 2025

Shipping took a bit longer than I expected. I was hesitant on ordering online but I am glad I did. The frames are great but have one small issue. The arms aren't completely straight so they warp towards your head and after hours of wear it hurts.

Date of experience: February 26, 2025
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

Florida
1 review
0 helpful votes
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Love these glasses!
February 25, 2025

I absolutely am in love with these glasses! Very light weight and comfortable simple and chic!

Date of experience: February 25, 2025
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

California
1 review
0 helpful votes
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So satisfied
February 22, 2025

I am so happy about my first order. It was worth waiting. It arrived safely with no damages and these frames look just like they did in the pictures. They are also lightweight and super comfortable to wear.

Date of experience: February 21, 2025
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

New York
1 review
0 helpful votes
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Pefect pair!
February 20, 2025

The best prescription reading glasses I have ever ever owned. The frame and lenses are a perfect fit and the lenses are perfect for reading. It fit per

Date of experience: February 20, 2025
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

Washington
1 review
0 helpful votes
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Great glasses but a little big
February 17, 2025

I loooove the frame, but it's a little bit too big for my face. I knew it was a risk because of the measurements but I don't regret buying it.

Date of experience: February 1, 2025
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

Texas
1 review
0 helpful votes
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My new favorites
February 17, 2025

Excellent pricing, selection and shipping was fast. I just received these frames and they are perfect! Fits my (big) face perfectly, doesn't slide off.

Date of experience: February 17, 2025
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

California
0 reviews
0 helpful votes
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Always a pleasure!
October 16, 2024

Fast service at low prices! Will be a repeat customer over the years without a question!

Date of experience: October 16, 2024
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

Illinois
1 review
0 helpful votes
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Disappointed
October 15, 2024

I had a pair of frames break very easily.
I paid for another frame and was told I could pop out the lenses easily and put in the new frame.
This was not easy at all. In the process or trying to put them in, the arm in the new frame broke.
I've been offered a new pair at half price when I feel I should be reimbursed entirely for the glasses as they are progressive lenses.

Date of experience: October 15, 2024
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

Texas
1 review
0 helpful votes
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Frame replacement
October 10, 2024

It was awesome that you sent me a new pair of frames at half price when my old ones broke. It wasn't awesome that the frames you sent me were bent. I had to go to an optical shop to get them to adjust the frames so they would sit correctly on my face.

Date of experience: October 10, 2024
Glasses S. GlassesShop Rep
7 months ago

Thank you for your support & review.

California
1 review
0 helpful votes
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Great glasses..
September 22, 2024

I absolutely love these sunglasses. They feel sturdy and look great. Definitely glad I got them! Great frame! I was very hesitant to order, but so happy that I did! The frame fits so well, true to size, and the prescription is spot on especially considering how strong it is.

Date of experience: September 22, 2024
Glasses S. GlassesShop Rep
12 months ago

Thank you for your review, we are grateful to have you as our customer!

Ohio
1 review
3 helpful votes
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Cheap glasses that break won't offer refund
July 30, 2024

So I accidentally ordered three pairs of glasses from this terrible company. Every single one of them broke instantly I finally decided to take advantage of their 365 day money back guarantee. Only to find out it doesn't exist I also found out that their Live Chat is not a live chat it takes about 2 hours to get a response allegedly but it actually takes about 2 days if you try to contact them by phone no one will answer you'll sit on hold for 20 minutes and then it will go to a voicemail and no one will ever return your call. I would advise anyone to not give them your money because if you have an issue there's no one to talk to and no one's ever going to help you. I'm out a couple hundred dollars now for nothing. Do not waste your time or money here go anywhere else

Date of experience: July 30, 2024
Glasses S. GlassesShop Rep
over a year old

Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. Please be assured that we're fully responsible for the products we provide. We have emailed you serval solutions, please check and give us your choice.

New York
1 review
2 helpful votes
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The frames look exactly like the picture they fit well and they are good quality. So happy with my glasses and the process was so easy!

Date of experience: July 15, 2024
GB
1 review
0 helpful votes
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Super big frames! I love that they don鈥檛 hide your eyebrows and don鈥檛 slide down your nose. Nice and thick frames, definitely built to last. Great frame for any face! Highly recommend! Fast shipping!

Date of experience: July 15, 2024
Illinois
1 review
0 helpful votes
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Love these frames, I have chosen to get gradient tint sunglasses this time and also got the UV filter and they are absolutely adorable. Really pricey for what i got.

Date of experience: July 13, 2024
Sweden
1 review
0 helpful votes
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Perfect fit frames
July 12, 2024

Perfect fit in size and greatly for my vision. I used it for work mainly, so clear vision for close and medium distance which was exactly what I need it. Worth the price. Thanks.

Date of experience: July 12, 2024
Glasses S. GlassesShop Rep
over a year old

Thank you for your support & review. Have a nice day!

Albania
1 review
1 helpful vote
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Love these sunglasses. I ordered them prescription, and they have made my life so much better. They are incredibly reflective, which I didn't expect from the picture, but I'm not complaining. Great glasses, and sturdy frames.

Date of experience: July 12, 2024
Glasses S. GlassesShop Rep
over a year old

Thank you for your review!

California
1 review
1 helpful vote
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Very great quality frames and lenses were top notch. Definately my favorite pair of glasses. I plan to get this pair with sunglass lenses. Just hope the case would come in better design. 8/10 recommend.

Date of experience: July 12, 2024
Glasses S. GlassesShop Rep
over a year old

Thank you for your review, we are so glad you gave us a try!

From the business

Buy prescription glasses online! GlassesShop offers various eyeglasses frames at big discount. High quality prescription eyeglasses sale for you. Free Shipping!


glassesshop.com
Founded in 2004
Bingham Farms, MI, United States