I found out someone was trying to withdraw the money I earned, good thing they saw it and I was informed. (in 426 reviews)
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I tried to work in freelancer with 3 accounts for three years, every single time when my clients pay me. Freelancer close my account without reason, i continue with creating one more account again account get closed, i tried to create one more account and then contacted support about this, they says we do not know what is happening, simply i believe they have taken all of my income. $@#@# You Freelancer.com
We have been working with freelancer.com from last 6 years and are listed in Top 20 as a service provider, so, i hope our reviews will be read by freelancer staff carefully and they should take them as a constructive criticism.We are having 600+ reviews as a service provider on freelancer.com.
List of Problems :
1 This happened on many many projects. Last week, i will give an example, we got awarded $500 project( with 2 milestones of $250 each ) , we achieved the first milestone , client was happy and paid $250 for it. We where happy that we got the money and where working on to complete the project. Suddenly after 24 hours our account was deducted of $250 and the freelancer fees. After further investigation we found that the employers account was deleted by freelancer.com and our money was reversed.Its a SHOCK ...
a) Why freelancer.com doesn't at-least take courtesy to send an email to Us as a service provider that from your account $250 would be deducted.
b) What is the service providers fault?
c) We treat you like a bank account where the money is kept in safe vault, then why the deduction, if there are problem with clients account or its fraud, the same why don't you reverse the fees that has been deducted from our account, automatically?
d) Who will pay for my employees salary for the hours they spent on the project?
e) No reply to ticket yet..
f) If same-thing happens with project worth $10,000, we will go bankrupt isn't it?
2) Second biggest problem on ratings, until 17th of November 2015( approx date) we had 4.8 as Ratings, suddenly in few days the rating went down to 4.4.
How is that possible if..
a) We had all 5.0 ratings http://prntscr.com/95hclh from last 1 month
b) I think someone from production team is playing with our profile, they are not happy with how much projects we are closing and completing every week.I hope its fixed immediately
c) We opened the ticket, nothing has been done yet
3) Withdrawal Problem: Freelancer allows withdraw twice in a week, which is great.It happened with at-least 4 times. We put the withdrawal and where expecting the money to be in our Paypal account on a certain date.I was shocked to see no money was transferred to my account, open freelancer support ticket, they said because of Active dispute you money was not transferred.
Come on, we have to pay our employees salary on time. Why don't you inform at-least through email the reason on why withdrawal was not scheduled.
4) Charge-back :This never happened with us on other freelancing site.We worked on a $3000 project on freelancer.com, all went well project was closed with good ratings. After a months time, again $3000 was debited from our account with no communication from you guys regarding the deduction.
All our time and money was waste.
I hope if you guys work on fixing all these problems you will be #1.
I wanted to give a shot with my skills and registered on freelancer. I started to bid on projects and even pass some skills to get more chances on my bids ($5 for each skill test passed). after bidding on other 100 projects, I finally got accepted by en employer. He created a milestone and I was charged $26.89 before I even get paid. However emplyer sent me files that had nothing to do with what I was being employed for and thus I cancelled the project and ask to get a refund on fees automaticly taken from my paypal account. They never replied. I then opened a dispute on paypal, as soon as his was done, Freelancer limited my account for security reasons and my balance is now showing -$25.99. If you want to work on freelancer it's a pay to get paid program, in short a pyramidal scheme, worse, it seems that they want to charge me $26.89 + $25.99 + $15 for a job I never made., total rip off.
I bid on a job and was contacted by the client asking me not about the job, but that he wanted to pay me for nude photos of myself stating 'that would help me out as a new freelancer'.
There was no way for me to report him to the site for this unwarranted sexual harassment.
Additionally, I found the bid amounts they were asking for to be almost demeaning. $2 an hour for graphic design work? Is that even legal?
At first I thought this site would be a good try. It had a well-made, modern-looking, and well-designed website, and convincing stats in terms of number of buyers and sellers. I signed up for the low level free account, because well - why not? After I failed after THREE attempts at their ridiculous verification process, I smelled a rat. They wanted "clear, unaltered photos" (done), a government-issued ID (done), and a recent utility bill, phone bill etc. to show true residency (done). Fine. I did all that. After a week or so, they told me that they couldn't verify me, but I'd passed two of their three checks.
Once you're in, the fine print says you have the option of paying them an extra monthly fee (at various membership levels) to increase your visibility. Oh, and every bid will cost you 3% or $3 USD, whichever is greater, which is actually not bad. Some sites I've seen charge as much as 20% for each bid you deliver on.
Then the real smell of rat emerged when I saw them asking me to take a "mandatory choice" of numeracy, literacy, or logic, each costing $5 -- otherwise my "profile would be incomplete". So in other words, I need to pay them first in order for them to potentially pay me, *IF* I won a bid for a job (yes, like many other freelancing sites, it's bid-based, like an eBay for jobs.) No thank you. That's not how I do business, and I refuse to "pay to play".
Stay away from this company at all costs, seriously.
So I did everything that MUST be done from MY side, a new NORMAL employer registers on freelancer.com, and posts a NORMAL project that he was having some problems with this website viewing on iOS devices... Now I(almost 5 years on freelancer.com) bidded on this project and SUCCESSFULLY COMPLETED it, and both me and the employer left each other excellent feedback.
Now when it comes to withdrawing MY correctly WORKED money, I get a "withdrawal cancelled" email that the money I want to withdraw came from an account that is under review now... so freelancer.com WANTS for no reason to Verify the Newly registered NORMAL PERSON employer... and I for no LOGIC reason can't withdraw MY WORKED money out because they have THEIR "issues" with the employer.... Freelancer.com really should think about Their FREELANCERS because it's because of us why your site is popular and why you have millions of $$ !!!!!!!!!!!!! It really feels like a total SCAM and this is against ANY LAWS to keep my money for no reason from my side, it's MY worked TIME and POWERS!!!!!!!
I will continue writing about this ALL over internet so people know about your "affairs"!!!
I'm completely disappointed in freelancer.com
I had high hopes for the Freelancer website and actually traded some Freelancer shares in the ASX around a year ago.
I created an account 4 days ago and deposited $40AUD.
I took two exams and thought they were $5.50 USD each, but didn’t realise there were all these transaction/ currency conversion fees associated with them (I thought this was an Australian company and I'm based in Australia - how does this work??).
I started bidding for some projects and was misled into believing that sponsor fee would only come out if a project is won and also that the sponsor fee would come out of the employer’s fund, not mine.
I was awarded one project yesterday. The employer had not deposited any funds, but I was already charged the project fee.
Upon reflection, most of the project descriptions are very vague and are probably fake projects so that the site can siphon money from the hopeful work-seekers.
I sent in highly private information such as my identification docs and credit card details. I hope the company abides by the Australian law and terminate my account properly – i.e. permanently deleting my private information.
I only thought to look into others’ review of the site after my bad experience, and there are so many awful reviews out there.
I have promptly terminated my account and will raise this matter with the ACCC and have them look into the operation of the Freelancer site.
I’m not sure how an Australian business can operate under this sort of ethics.
This is a dangerous site and it would seem that a lot of people out there have lost a lot of money. This is simply not right. Stay away!
Completed a work from a buyer that start acting fish (pushing to have source code before project completed)
I open a dispute, the buyer agreed to compromise to a bit more than half the price (after i had to pay an hefty $50 fee to freelancer) and I send him the sources... make my withdrawal and after days the withdrawas has been cancelled by freelancer beacuse "Funds originated from an account that is currently under review" - i can but suppose the buyer made somethings to have his account blocked and so my founds too!
BUYERS CAN EASY CHEAT YOU: THEY CAN JUST OPEN A PROJECT, EVEN PAY YOU AND THEN DISPUTE WITH FREELANCER AND YOU WILL HAVE WORK FOR NOTHING!!!!
I signed up, had two jobs done ($30 and $35). I paid the money, and found out when my credit card company called because there were a LOT of charges being made. So, looking at the fees, I got charged for each project, I got charged for creating the job, I got charged for using a credit card, and I got charged for a deletion fee (on a job I had just paid for?). A chat with customer service said I was being charged some of those fees by my credit card company (Mastercard), which they said was absolutely not true.
Bottom line? With all the fees Freelancer.com adds, the total I paid was $79.26 for two jobs that I paid $65 to have completed. That's a 21% fee rate to use this site! There are so many other sites to use that by going elsewhere you cut the cost by 10%-16%
Bottom line? What should have been
Freelancer do not really protect buyers from fraudulent sellers. I had a designer who completed 75% of my website and I was releasing milestones bit by bit. Then the designer suddenly stopped and I never heard from them again. I asked Freelancer the step it as I had lost over £500 and had nothing to show for it. Freelancer refunded me £150. I asked for the designers details as I wanted to take them to court but Freelancer would not give them. I kept asking Freelancer customer serivce for help but they took me round in circles. Eventually I opened a paypal case against Freelancer to get my money back. When this happened. Freelancer took down a milestone I had with another designer and stole the money. This was in the beginning of October and it is not mid-November. My account is still limited and my money is still gone (£815) in Total. This is a pathetic company with 0 customer service. I hope no-one has the misfortune of dealing with them.
Tip for consumers: Just don't use itAsk Rishi about Freelancer
They charged me $10 for two tests, that were very poorly written, and in doing so debited one of my accounts. Later, they blocked me for security reasons to verify my identity, even though they had taken money from my account for worthless exams??? 15 day hold on first withdrawal, and will not allow more than one withdrawal to be processed at same time. 10% take up front, whether client pays or not. Convoluted site. Just avoid them. It is no accident that there are scores of one star reviews here.
Tip for consumers: Don't use these folks. Just don't.Ask Miller about Freelancer
Did the job, Client did not pay, on top of client gave me 1 start review. Customer services is beyond useless.The fees charge by this company 10% should protect the freelancer against scams and unpaid job. Charging fees for nothing make this site a joke of itself.
I got in contact with firstname.lastname@example.org. I will report on further developments on this issue.
Update 1: one week went already and I still waiting for and answer from CS Lara from Freelancer. This only can lead to one conclusion. there is only a few people posing as a big company. Poor customer services shows that the business model is good but badly executed. Please stay away from this business. It will be very late when you realize you have hit a wall. Then again you have been warned!!!
Short version: Freelancer.com wins money when the employer creates the project and when a worker accept it. Both times freelancer.com gets his money no matter what happens afterwards. The ideal scenario for freelancer.com is to have lots and lots of employers, even if they are thief's, scammers, it doesn't matter, freelancer.com is winning money with this.
Long version: The first project an employer accepts me, it was for $70 and I payed $7 to freelancer.com the moment I accept to do the work. The employer didn't want to make the milestone payment but since he has 12 5-star reviews I accept to do the work first.
After 3 days of work, the employer wants more stuff done even thought I've done everything that was in the project. I've said I would do it after the payment, since I already has done the job.
Then, the employer reviews me with 1-star, marked the project as incomplete. AND USED THE SITE I DONE AS HIS MAIN WEBSITE. Since when I showed him the site, he just steal all the code. His was malicious since the beginning because I put the site on air for just 10 minutes so he can see the project, but he already know how stuff works and grabbed the code.
The fun stuff starts now. Since he didn't pay me I can't review him. WTF? That's why he has 12 5-star reviews in 120 projects! I didn't know that before, but if someone has lots of projects and few reviews DONT ACCEPT IT. If we can just review when we get paid, it's obvious we'll review for 5-star.
That way employers never gets bad reviews. And keep posting projects and getting the results for only $3. And freelancer.com keep winning money. And workers losing it...
The result for me (worker): Minus $7. Work 3 days. Get a 1-review (less chance of find work).
The result for employer: Pay $3 (pay to create the project) to get a FULL HOMEPAGE DONE!
The result for freelancer.com: Won $10
While they don't change that skewed review system THE SITE IS UNUSABLE.
Since the employer is a thief I'm posting his data. If I can't do that please remove the links
THE SITE (I"VE MADED IT but with good quality, the guy is so bad that he screwed it to put it online haha, way better deal to pay the $70 and get a good site)
(A christian site by the way)
They reply my ticket:
Thank you for contacting Freelancer.com Support.
We understand your frustration regarding this. As previously mentioned, the option to leave a feedback and ratings is only available for both parties once the project is completed. Moreover, the feedback system is between an employer and their freelancer and it is not designed for us to intervene."
--- As you can see the feedback is only available for BOTH parties after the project is complete. But BEFORE that the employer can give you 1-star and you can't review him. It'd make more sense for BOTH parties give review AFTER the project is done. This site wants the most employers they can get, don't matter if they are scam or not, they're making money.
--- I'm trying to get the fee I payed for this project back from paypal (since the project didn't complete). Freelancer.com escalate the dispute for $7 so PAYPAL decide who will get this money.
I've never see a company like that. In general, companies that works serious refund the money with no problem at all. STAY AWAY!
Tip for consumers: TIP: Check the number of projects a employer has and the number of good reviews. Since employers can't get bad review in this site. That's the way we should do.Ask Gustavo about Freelancer
We hired freelancers there several times, and we had employers there. Last week I decided to withdraw money from my account, but next day I found my account blocked. Without any letters, proposals. And all hired freelancers money was taken from their accounts... I tried to write to thei support, but nobody answered me... It's not safety to use this service at all...
I won a contest many months of 100$ and they cut 10$ for commission and today is November still struggling to get my payment before I tried their Express Wtthrawal payment not reach and by mistake when we trying to withdraw my husband deposited 80$ not get refund and so many times i message but nothing happen now from one month I want to change my mobile number they ask me to verified my info by giving them my identity proof so I have uploaded my passport scan copy but still they said its not proper than what is the proper id they need .. I am really fed up..they asking me for my bank statement for 3 month I am house wife in Kuwait not earning.. why they giving me loan I asked for I am asking for the money what i had win from my contest and the money what by mistake we deposited..
I did the job, I spent 4-5 hours doing and redoing the job due to employer demands, and finally the client was satisfied, the job was accepted and payment released. I probably made the mistake to give a "only" 4 stars review to this employer for poor communication from the start, which he complained soon after. But a week later I was notified that the payment from this employer was "reversed". Apparently he made a chargeback. All the work for nothing, and not only this, freelancer.com just took my project fee happily and they say this is non refundable, after all, I agreed with terms and conditions.I entered in contact with support and they only say the fee is non refundable. I asked if there is any way to prevent this from happening in the future, they say "unfortunately no". I asked, if the project was 50000$, then I would have paid 5000$ non refundable fee and there is nothing from keeping this from happening, right? He said "thats correct". I don't know if others sites like this have the same policies, but from now on I'm out of there.
I've been working on freelancer.com for many years with 5 star ratings, although I was never happy with their process of taking fees compared to other reputable sites (like Elance and Upwork). Instead of taking the fee from the freelancer once the project is complete and the client pays, FL takes the fee as soon as you accept the project. So if the client doesn't pay you, you're screwed and FL still made their money. Just yesterday, I completed a project and had $33 in my account, so I set up a withdrawal. I logged in last night and happen to see my account suddenly had only $5.18 and when I went to the financials page, it said I didn't have enough funds to withdraw. So after looking through the transaction history and deciphering all of the accounting lingo, I figured out that FL had reversed a payment I was paid 2 months ago on Sept 1st by a client! I emailed them asking what was going on but have not received a reply. I saw that the client profile was removed so I can only gather that somehow the client's payment method was bad. But why did it take 2 MONTHS for this to turn about? And what is the point of creating a milestone payment, which is supposed to protect a freelancer and ensure we are paid, if the payment method and funds are not 100% verified and available? FL should make sure of that before a client is even allowed to post a project. That seems like a total scam! So now I am out money, and the project I did for that mystery client was basically for free since FL took the money back and I cannot believe they can get away with it. How is this not illegal??
Many paid services, with no real help and support. Create virtual customers and projects. I, as a performer, undertake for the execution of the project, and the customer disappears without even presenting details about the project. As a result, I am unable to even start the project. Service debits from my account Brokerage and my claim says: "through our service, you communicate with the customer, which means we will have a service." And this is despite the fact that I make monthly payments for the use of the service. Contacting Support - completely meaningless!
Update date : 17/112015:
good to see, freelancer responded to my review but action is still awaited.
FL Team - Here is a ticket number #IAU-645-40429, my hard earned US$600 is with you from the last 5 months, you got from client but you but you dont intend to release them to me.
Client assigned the project, client's phone number was verified, email verified, payments verified. We completed the project, client released funds, everywhere business was usual.
After 2/3 weeks, when I raised the request to withdraw the money, I was surprised, funds were not released to my bank.
No intimation was given to us why the funds were not released.
When I enquired, I was told, FL tried to reach client & client was not reachable hence funds are witheld with FL.
there was nether second attempt to call client nor intimation to us which lead to believe, FL wants to just keep the money with them.
We have done work of $30K+ on FL with 5/5 star rating always but such practices are not good and healthy sign of any market place.
I finished my first job and get 120 USD, money that I couldn't withdraw because some Australian law. they said I should wait for 15 days to get the money.
in the meanwhile I was award with another project, a weird Brazilian girl that was willing to pay 1500 usd for a project that use to be rated less than the half of it. (I suspect that it's a fake created by freelancer) I was confuse because she seems to didn't know what she wants, asking me what she suppose to send me instead of tell me what she want me to do.
when I accepted the project, the girl disappeared and never show up again. freelancer took the fee, the money that I earn from my first project and 48€ more from my bank account. and now they said that they will not give me my money back.
Mechanism of stole my money:
1. I am accepted project
2. Requested millestone
3. Finished project
4. Then client gone and not reply
5. I have won dispute and got money on my balnce
at this stage I am relaxed and started to withdraw process, but came on hold for 15 days.
6. Now logged in into account and see that MONEY GONE FROM MY ACCOUNT! and deleted client account.
My purpose: LET US COME TOGETHER AND FILL CLAIM against them with Australian layers, as I think its common problem.
They charge money for exams where questions have ambiguous options and spelling mistakes like a grade 1 student would write. Intentionally done, so that every freelancer have to take more attempts and they can enjoy the money. It seems the person was driving under influence who set question papers.I am MCSD certified developer with 10+ years of experience with a successful track record with fortune 500 customers with a wish to develop my small business and these cheaters are robbing off all my money.
**UPDATE -after this review, in revenge, they immediately limited my account so that I cannot do any more business**
**UPDATE - I decided not to answer them and close my business.. now they will NOT REFUND my deposited money**
My only fault was I protested against their exams full of typos and ambiguous answers which compels multiple attempts and they are unethically making a lot of money.
I wish I found this website before I lost 3 days of my wages on 2 projects which were never received and freelancer.com DO NOT protect you!!! One freelancer took my project, then never delivered ANYTHING and I STILL had to pay the project fee! What the hell for? I didn't get anything out of it, expect a loss of time and money! Do yourself a favour, do not use this website!!!
*Update: I have contacted live chat customer support of 5 occasions and each time told someone would contact me "WITHIN THE DAY". No one has contacted me to this day - now 6 days after my dispute opened and they are holding almost $200 of my money!
Hi, yesterday I got scammed against a money exchange project. it was posted I bid on it. later the employer contacted me and I sent him money on skrill account, he paid me on freelancer by releasing milestones first. Now I also paid freelancer fees for these projects also. later I got a warning letter and money from my account was deducted. Now tell me where did that money go ? To freelancer or the employer ? If it went to the employer then I should get the freelancer fee refunded I believe. Why did you not sieze the payment from the employer ? Why should I settle the money issue off freelancer when freelancer reversed my payments ?
Held first payment from my employer for 15 days. For second payment: It's been 2 weeks since my employer paid the Milestone and Freelancer put my pay on hold to "verify" my identity. I uploaded the papers they wanted and I am still waiting for them to release. Live Chat said they'd send it "higher up" which is exactly what the email said 3 days ago.
My employer has been fantastic. Freelancer.com has been horrible to deal with. I've done the work, my employer's paid me for it and for some reason Freelancer feels they have the right to HOLD it. :( So frustrated, ready to quit my job with employer which is unfortunate because we communicated very clearly on job and payment. It's only Freelancer ruining it. :(
This is NOT being handled correctly by the "Higher ups" as Freelancer has just stated below. They are still holding my money, even though I've provided them with a valid DL and a mailing address identity with my Voter's Registration. They know my bank account is valid because they took a deposit from it (WITHOUT MY CONSENT) and are now saying they are waiting for me to validate that the money was deposited back. Wouldn't that be a separate grievance filed by me? It has nothing to do with Freelancer releasing my money for work I completed 4 weeks ago.
First off, the site is very confusing. I don't who or how i'm paying. I hired a programmer and he never completed the job. Tried to contact freelancer two times with questions about the site and leaving feedback and they never responded. Now i've got to go elsewhere and find someone who can finish the job. My sites been in limbo for 2 months.
I was looking for my web project for a site and came by Freelancer.com. I went through it and notice there were quite some projects . So I made an account and added my project. So far so good but then we I add my cc for validations problems started. CC was validated but the money for the project milestone was refused. After several attempts freelancer support desk contacted me and advise that my bank refused the transaction. So in order not to slow the project I chose for wire transfer in Europe. I copy the data show in freelancer description and did the wire transfer. This was my biggest mistake. Couple hours later my Bank fraud division called me that there were several attempts from an suspicious company to collect money from my cc. I told them that I did tried to do the transition myself but figured that there must be something wrong with the site as I never had it before that my back is blocking my transactions. So I got worried regarding my transaction and contacted Freelancer on the wire transfer. They asked me for print screens and data but also after remainders they did not respond. I have check with my bank and they advise that the money has been received by the bank in Germany so it should show on my freelancer financial account which is not the case.
I must say that the freelancers on the site look legit and are will to work on the project but freelancer.com is a different story . I have not seen a support desk in years from a proper company that is not responding to finical issues so slow or not at all.
Now the question remains if I will ever see my money back or see it ever in my freelancer account so that I can pay the project.
Bee warned if you use freelancer.com use Paypal or CC were you have the control of your own money on this website.
Tip for consumers: Bee warned if you use freelancer.com use Paypal or CC were you have the control of your own money on this website.Ask Dejan about Freelancer
I am a student and am using Freelancer for some assistance in project. However, I was told that it was FREE at first. Unknowingly I did not know that it was under the PLUS membership. So I assumed after the first month or so it auto sticked to PLUS membership instead of the FREE membership. Recently i went to my transactions to look up of the spendings I have spent on freelancer. However I have seen that Freelancer deducted money from me monthly. My credit card statement will only send me the amount and i did not request for the Credit card statement for many months. Therefore I hope freelancer will be able to refund me fully for the total amount that they have Charged me for the PLUS membership when I barely even used it.
What gary Said is correct. Freelancer creating projects it self. I check out of 20 projects I bid 2 were awarded and 18 closed without awarding to any body. I was surprised to see why i was not getting response .
Freelancer.com is a scam now and doing some behind stuff .
You can bid and ask for milestone. Employer awards you, you ask employer to create milestone but employer says" freelancer suggests me that only create milestone if project is completed". And freelancer suggests me "Only accept job if employer create milestone". Employer enjoys total right create milestone or not. But what to worker? just bid; get project completed; give commission to freelancer.com before you earn and go back empty hand.
My suggestion to those who want to work on freelancer; dont trust this website. If employer have good review; they have only good. Because freelancer doesn't allow to share your experience with them. They only allow to rate if project completes successfully. If project is not successful they can't so how other can know that he is good or not. Dont trust on their rewards(badges) like payment method verified, made deposit and blah blah. Its totally crap this doesn't help for anything. its just stylizing your profile.
Freelancer.com is only in hunger with your money. they just seeks money where they can get. Not good support; no protection of employer and worker. And milestone is only "$#*!" id doesn't do anything for you except holding money(if employer pays)
i have worked on a project in freelancer client name silffen.he released the milestone but after 2 days payment has reversed.i wrote to freelancer but they did not reply me.this is the wrost site.there is no protection of money like elance.very bad support
It is dubious that Freelancer has the option to delete a user account, and that the option is available while the user has open projects. This feature alone is encouraging for a lack of accountability.
I've just joined and out of three projects I received two were scams. Two users deleted their accounts shortly after awarding me the projects, but not before I already wasted a couple of days working. Many of my freelancer colleagues seem to agree that Freelancer is creating fake accounts and fake projects to rob their honest users. They could at least have the decency to delete the fake accounts IMMEDIATELY after they award them, such they at least rob you of only your money and not your time too.
My first experience with freelancer was ok. The next two was a disaster. The person I used the first time and tried to use the second time decided to go into business for himself so he couldn't complete my project. The next person I found did not respond back once I payed my money. After I put in a complaint in with customer service (or lack there of) he then responds and gives me a horrible mock up of what I needed after I forgave him and agreed to move forward. Since the horrible mock up I have not heard from him for 3 days.
I live in Oregon home of Nike, Adidas, Columbia and Wieden + Kennedy and know many people who both work at these companies and have used freelancer at one time or another. I will make it my duty to make sure none of them ever do again!
I am now behind schedule a week and a half.
DON'T USE FREELANCER.COM
Let me start by saying I am a preferred freelancer at freelancer.com. I joined in July 2015 and had a flying start and wasn't sure what all the negative feedback was about. OK, you need to follow their system regarding fees etc (you pay 10% upfront upon accepting job etc) but once you understand it you can really make some money and get some great clients.
However, after being away for 1 week because of a family member being involved in a tragic accident, I come back to find my account in minus balance due to a reversal of payment from a client for work that was already completed and received positive feedback. The responses I received from the support were very vague/canned responses (as expected) and was passed on to a another 'higher' department. Based on this I would be hesitant to recommend freelancer.com.
The website freelancer.com is designed to make money off of the freelancer mostly with occasional legit projects in between.
I think freelancer.com is creating ficticious projects easy enough for people to work on then credits your account and charge you a fee. They then claim the merchant was bad and take away your "fake" earnings while still charging you a fee.
If you just take a step back and look at the postings you can see that most are basic vague postings.( I grant there are legit projects) but most are really designed for you to "win" and charge you a fee.
They probably also play this game of taking your hard earned money be claiming bad vendor etc....
Either way its basically a scam site. Unfortunately, it has yet to be fully exposed.
In the meantime, you have linked your bank or credit card.
Answer this two questions:
1. would you ever give someone from a spam email your account information?
2. if it looks to good to be true it probably is.
still away from this site (fyi) username is fake below
I have created my freelancer account 3 months ago thinking i might do some work and earn money in my free times. I just realised that they have upgraded my free account and charged me 10 usd for everymonth. I wasn't even using the useless website. It's almost impossible to find a legit work. And even if you do they take the most of money you earned.
update: I have contacted paypal and freelancer.com about the same time asking for a refund. Paypal get me the refund i asked in a realy short time. So if you got charged like me just contact paypal, told them how they scammed you and ask for a refund.
Hi we 3 partner using freelancer id. But by mistake my friend come to my office and they connected to wifi and there is some problem in there paypal so they used mine paypal. so freelancer closed id of all of 3 friends while we give all proofs that we all 3 are different. we coordinate with tier 2 support also but they not give us response we try many time to contact them but till they not response because of that we all three suffers financial loss.
If they really good and not want to grabe my money atleast they start one account but they not they grab my money.
Can anyone please suggest if I can forward this to the Department of Justice, Australia just to make sure none else is hurt?
UPDATE (Nov 12, 2015): Freelancer.Com just reversed the payment made for a project that was COMPLETED & DELIVERED with the client's satisfactory acceptance and feedback! Freelancer also deleted (they say the user deleted it, why should a user be allowed to delete a project that was handed over!) the project that is a deliberate act to remove evidences of a misdeed. I immediately acted with the following support ticket;
Subject: Do you mind clarifying your activities?
I did a project over Freelancer.Com following all the rules and regulations. The project was completed successfully and the client also made feedback and payment.
Then all of a sudden Freelancer.Com decided to lock down the fund with some issues on the client's end. And finally I see (guess) Freelancer.Com just reversed the payment from the client while the job has already been done and delivered.
In simple sentence, Freelancer.Com decided not to pay me for my work.
(Please feel free to browse my earlier tickets to know the fact, I am not in a mood to type it down here all over again)
Documents: Attached are the proof that;
a. The client was handed over with the deliverables at his satisfaction.
b. Freelancer reversed the associated payments;
Misdeed by Freelancer.Com: The project was DELETED!
a. Why should a COMPLETED & DELIVERED project be deleted?
b. Why should a payment be reversed for a COMPLETED & DELIVERED project?
c. I was not notified of the payment reversal or of the project removal via email!
My requirements: I really need the URL/PDF of your policy in written format so I can forward the entire matter to the Department of Justice, Australia because it is very much clear that you are not at your intention to resolve the matter in an ethically correct way. I also need that policy document for a circulation over the social media available like Site Jabber and others.
Thank you very much for all your so called support and assistance. It is pretty eminent that my days over here has come to an end. I can well understand why people call you SCAM.
The attached documents (proof images) can be found at (also attached here along with the support ticket reference XEB-569-74593);
a. Project delivered & accepted: http://postimg.org/image/smgkptsip/
b. Payment reversal: http://postimg.org/image/vnmort9nn/
c. Project deleted: http://postimg.org/image/paabslp5v/
And here goes their response!
I understand that you have concerns about a reversed payment for a project that you have completed.
If you are referring to the project "Self-destruct private note php script" with project ID 8525609, the project was deleted and the employer's account was closed. The employer's account was closed because it was found that they violated the site's Terms and Conditions and the payments that they released to you have to be reversed to its original payment source. This was done as a security measure because we do not want you to be held liable on funds that came from a questionable source. Keeping those funds in your account might cause more issues on your end and, we don’t want that to happen.
You can know more about the site's Terms and Conditions by going to this link. I suggest that you check sections 18-22: https://www.freelancer.com/about/terms
As an extension of our support, we can send an email to the employer and we can request them to communicate with you and settle the payment off-site. Let us know if you want to proceed with that by replying here.
We will be expecting your reply. Let us know if you other issues or concerns, thank you.
What a caring system! Wow!!! They don't want me to fall under legal penalties for the money source of the employer!!! Someone please kill me!
And what is there in the sections 18-22? A bulletproof set of terms and conditions that Freelancer.Com can withheld (and cancel) your payment even if you deliver the project successfully. And the sole decisoin maker is the Freelancer.Com godly entity... lol
The support staff was prompt enough to show me the terms and conditions, but just forgot to mention their policy to secure the worker's intellectual property/labor!
UPDATE (Oct 27, 2015): Today I received a comparatively acceptable response from "email@example.com" stating;
"We regret to learn about what happened and I completely understand your situation. However, your withdrawal has been put on hold due to the current account issues of your employer ********. Note that the proper department has notified your employer and mentioned the issues that have to be resolved through the Verification Center. We'll just have to wait for your employer's response to resolve this issue. As per our Privacy Policies, we cannot disclose any detailed information about the specific issues."
However, they still don't answer me what is the time period they want to wait for the client's response and what will happen afterwords if the client fails/doesn't respond to their verification request. I do have the right to know this information, don't I? And I believe I am asking for a policy clarification, nothing related to any private/personal information, isn't it?
UPDATE: Too bad! Just had a LIVE CHAT (after about a hundred attempts) with the support and the support personnel just left the chat without answering my questions! Below is the link to the transcript;
ORIGINAL REVIEW: A client awarded a project, Freelancer promptly deducted the commission, the job was completed, client accepted the deliverables, client made the payment, Original post: http://www.sitejabber.com/reviews/www.freelancer.com#810
Freelancer.Com added the sum to my financial balance, client put a very positive review and NOW FREELANCER.COM WON'T LET ME WITHDRAW THE FUND because there are some issues with the client's account!
Wow!!! Freelancer.Com always seems to detect the fund was not eligible for withdrawal until it is the last moment on the pay day! A database driven online system cannot detect this when I requested the withdrawal? It had to wait for the pay day to come to see this?
The terrifying factor is, Freelancer.Com has grown a habit of keeping people in dark about what is really going on with simple phrases like "Account under review" and replying to support queries after 5/6 days and so on. And the online live chat service, let us not spoil our days!
Freelancer.Com, now where is my time & effort? Where is the commission you already deducted? What will happen if the client doesn't respond at all? How come a project gets the COMPLETE status if the client didn't pay Freelancer.Com?
What a logic, the freelancer is liable for the client's account issues! I was even asked to contact the client to resolve the issue, wow! Did I ask the client to come over Freelancer.Com and offer me the job? What is the reason we work through Freelancer.Com than handling clients directly?
At this point, Freelancer.Com, you just raised a question with online freelancing platform!
BOTTOM LINE: After a number of successful days with them, I AM FRUSTRATED WITH FREELANCER.COM now. Looking for a better platform who at least puts some logical explanation to facts.
Tip for consumers: Find a better placeAsk Broken about Freelancer
Started a competition for design website £550 guaranteed. I then changed the description of competition twice, looked at bank statement and freelancer have too £1650 from my account. Spoke with them and they have told me I requested 3 websites???? I have logged a paypal complaint and freelancer have disputed saying I had downloaded and completed 3 times??? downloaded and completed what exactly? competition ran for 30 minutes before I realised and cancelled all transactions and project.
Freelancer are now saying to Paypal that the £1650 is a deposit against work done to try and steal the whole lot!!!! Funny how freelancer agents (who read these) are not commenting on this thread??
DO NOT EVER DO A COMPETITION WITH THESE GUYS YOU CAN JUST WAVE GOODBYE TO YOUR MONEY!!!
BEWARE, why would freelancer say completed transaction to PAYPAL??? unless they were just a complete SCAM!!!!
(have messaged you my username now)
no contact from freelancer have sent my details.
Freelancer have now changed their story with Paypal, originally they said I had downloaded all the content, then they said it was for 3 websites (same name ???) and now they are saying it was 3 deposits towards one website. Paypal do not refund deposits!!! This is a FRAUD, they know how to play the system with paypal and are completely lying to try and steal £1500+ from me. I cannot state how much you should do NO business with this outfit. Reporting tomorrow to Action Fraud, whom hopefully will investigate. Not just nicking £20 deposits but they are tyring to steal £1500 !!!!!! WOW !!!!
I RARELY write reviews but I am beyond upset. An employer hired me and Freelancer.com charged me a percentage of the bid price that was accepted. The employer decided to not work with me and would NOT cancel the project. I cannot reach her. I have spent weeks trying to get a reasonable reply from Freelancer. I finally got someone on live chat who told me that I had to put in a request to cancel 7 days after the expiration of the project. I was told I would not receive a refund. Then I was told that the project would automatically close after 28 days and that I will have to request a refund again and an investigation would be done. Then I was told that the fees are non-refundable. The guy on the live chat would not provide me with a contact number to speak to someone and ended the chat by simply saying he couldn't help me anymore. I am now out of money for a service I was unable to provide and Freelancer is a scam. STAY AWAY!!!!!
REPLY TO FREELANCERS RESPONSE- It has NOT been resolved. You still have my money and I have to invest the time to call back and go through the whole process 28 days after the project expired. I am not investing another freaking minute trying to resolve this. To have to wait that long after a project is cancelled to request a refund that I was told I would not get anyway is a waste of time. I will cut my losses and continue to warn everyone about Freelancer.
I was scammed by an employer through some currency exchange project. I got my milestones released and I sent the employer money via skrill. However few hours later, my account balance turned to negative and i was penalized. I asked the company why didn't they hold funds of emplyer and penalized him for trapping innocent people? Now they say you have to settle payment issue off-site. How cool they are...a scammer would settle payment issue after scamming me?
I tried to employ a freelancer to help out and have found that they are quite deceitful.
They have taken money from my card and paid it to a freelancer without any warning or notification. I have no issue with paying the freelancer but the fact that I received absolutely no warning or receipt for the transaction, and the only way I found out about both occurrences, was from logging in and noticing amounts missing!!!
a) They deducted money from my credit card without telling me they were going to do it OR notifying me via email, confirmation page or receipt - nothing! - I found out by logging in and noticing my account was in credit $30!!!
b) They paid a freelancer with the $30 I had in my account WITHOUT notifying me that a impending payment was due OR sending me a receipt or confirmation that I had done it! I just happened to login to review a job and make a payment and I noticed that my account was at $0 (instead of $30 credit)
They are just doing what they want with my money and not telling me anything!
I can only imagine that they are not a legitimate enterprise if they operate this way!
Tip for consumers: Don't do it - there are a number of other legitimate websites that will do the same thing, go with a site that isn't underhanded and deceiptful like Elance or UpworkAsk Shannon about Freelancer
I'm writing here because I had terrible experience with Freelancer.com
It letterly stole my money, I get a job with 1250eur the first thing they did is deducting 125eur project fees after finishing the first milestone with 650eur the employer deleted the project two days latery my funds are gone!
I contacted them and they said the employer account suspended.
Now I loosed my money and paid a fee for that!
Why they didn't verify users and payments?
Why should I handle the fees of their bad system?
###UPDATE 25-Oct 2015 ##
BE AWARE OF THIS SITE
This site is the scammers protector they protect scammers and fraudulent not hard working freelancers.
This site claiming that the employer is involved in fraud activity so that why money was reversed.
I asked for the employer name and address to sue him for fraud they refused to give me such information to protect fraudulent from justice!
I think this site is supporting scammers be a ware.