199 Reviews for Freelancer.com
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They charge for everything even to delete an old project from your list.
Thats right you press a button and an automatic charge is made. No value from them, no warning just money from your account.
Worst customer service ever
Hello Everyone, I have working as a freelancer and accepted a work and completed. Employer was very happy and provided 5/5 feedback. After 2 Month file chargeback and my account went on negative balance. i contact feelancer and they said talk to employer but employer not responded. so anyone tell me, what i do.
At first, I wanted to think "Gosh, all these bad reviews must just be malicious or some kind of smear campaign by freelancer.com's competitors because it seems as if this is a very reputable and "together" site".... I was wrong. Behind those pretty graphics and constant "opportunities" flashing on the screen is an undeniably sketchy operation that if we look in Websters, we will find that freelancer.com fits the bill as a scam.
Their Customer Service is absolutely the worst and my first go around with them, I thought perhaps I was going insane. As far as money and time invested into this site versus a return? I have lost thousands of dollars (I can easily prove this by averaging the amount of money that I made via other routes as a freelancer and not through freelancer.com). Between the gamification that never works correctly to the nearly 90% of jobs I bid on actually expiring because the creators of the jobs just left them hanging (and I have bid on well close to 50-60 jobs and submitted proposals with said bids) to the fact that their marketing is geared toward constantly making you spend money to "highlight your bid" or "take yet another test to move ahead"... it's absolutely sad and I regret every cent and bit of time that I spent with freelancer.com. If 90% of the bids I had just simply expired yet I spent all this time highlighting and taking tests to win them and answering questions of the job owner before they left running.. this means I was coaxed to spend more and more money by the website with repeatedly getting no return.. while making money and thriving as a freelancer through other means and websites so I know its not my ability or presentation... and if I google freelancer.com, nothing but terrible reviews come up for them.... well.. I don't know about those of you reading this but I'm going to have to go with SCAM! Feel free to email me at email@example.com if you need any further proof.
Ok, first I do not represent freelancer.com in any way. Second, most of the people who are giving these reviews are those who couldn't find projects, or find the right freelancers. The satisfied almost never come to give reviews.
I admit, yes, there are issues with the website. Sometimes, their support doesn't respond the right way, as it just happened with me, but there is a great potential of earning if you are committed.
Personally, I would encourage everyone to give this site a try.
Signed up with freelancer.com four months ago and have applied for around 30+ jobs. Unfortunately, every job ended up 'expired', which means the job posting was never awarded to anyone. I am now personally convinced that freelancer.com outsources fake job postings and more than likely pays their workers their standard outsource hourly fee of 1.17/hour to post fake jobs everyday!!
I am also convinced that the supposed 9 million users are mostly fake or scam accounts. And the legitimate employers are the ones that want to pay you 20 bucks for 100 hours of hard work!! I also just read in a freelance poll that 46% of freelancers never receive the full amount agreed upon which shows the great need for better protection for freelancers. Obviously, reading these reviews here, shows this as fact.
In reading all these reviews about people getting ripped off, I am now glad I did not get awarded any jobs because chances are that I would have been ripped off anyway.
The only good thing freelancer.com is good for is for the entertaining reading of their fake job postings, which some are totally hilarious!! And I get a kick out of how some of these losers post a job "I want exact replica website like booking.com" with a budget of 80.00 bucks!! And then there are 30 bids!!!! WTF??? LOL!!!
If you are willing to work for pennies per hour, then freelancer.com is for you! Or maybe freelancer can hire you at 1.17/hour to post fake jobs. The only qualification, pass an English test and sign a waiver.
Freelancer is 50% good and 50% bad their payment terms are very strange they will charge 5$ for 10 $ project and for 30$ project again they will charge 5$ what is this .But we can earn money by choosing the verified clients
In 25th March, 2013 I am also freelancer.com victim and lost $288 at that time when I really need that money but freelancer.com did not support or refund my money back into my account and said that some one hacked your account and withdraw your money and that is not refund.
Ah its really painful for me seriously because someone using freelance debit card for this withdrawal and his payee id is mention into my transaction also my withdrawal detail.
I had sent lots of email to customer support agent like firstname.lastname@example.org, email@example.com. and some other but all in vain and lost my money even then didn't remove fake payee id that mention in my freelance debit card.
Freelancer.com is a total joke! They force you to take online knowledge exams for $5 each or you can bid on any posted projects. They charge 25%!!! fee of anything you bid on. Furthermore I was scammed out money for two projects. Freelancer took THEIR money first before I had made a single DIME and now I am NEGATIVE in my account because I was ripped off and not paid. This is the WORST company EVER. I have read terrible TERRIBLE things about them. They have this guy 'Marcus' here answering all this stuff because they know this website is hurting them! They don't care about you or the problems you are having. They only care how their REPUTATION looks. I won't ever use this crappy website ever again. Stay Away! There are better companies like oDesk.
FREELANCER IS A SCAM. FREELANCER IS A SCAM. STAY AWAY FROM IT AND ALSO THIS GUY Marcus C. [Freelancer Rep] firstname.lastname@example.org. I THINK THE GUY IS ALSO A SCAM ARTIST. FREELANCER IS A SCAM RUN BY SCAMMERS PRETENDING TO BE LEGITIMATE. THEY WILL TAKE YOUR HARD EARNED MONEY . I've had worst experiences with Freelancer, lost money. A lot of money. I think its time we expose the website. SCAM SCAM SCAM. THE WEBSITE ADMINISTRATORS ARE SCAMMERS.
I'm an Italian designer, for six months work for freelancers with no problem. I have suspended the account and I have not received any explanation, I just won two contests for a sum of about $ 1000 ... what should I do?Because I do not receive any explanation?
Today all resolved and I thank you, good! Thank you
Very poor customer service; most writers/employers have fake profiles and are only good with cheap work. Users often flip projects and award them to other good writers for less than half of the cost. It's a good marketplace for third world countries, but you can't make a living out of it (not even pocket money) in the rest of the world.
I was unable to withdraw my money because my employer's account (a scammer) was under review, which makes no sense in my opinion - why keep writers' funds (i.e. EARNED money) on hold because they originated from a fake acount, especially if the milestone was released?
Customer Service were unhelpful and advised me to try and convince the employer to follow Freelancer's instructions in sorting out the problems with his account. Who am I, the employer's mum? Is this what I'm paying fees for, to deal with conflicts myself?
The website chooses not to get involved unless users are persistent and damage their online imagine in some way (e.g. by publishing reviews or opinions). Very high chances for money to get stuck on the website or taken straight out of your PayPal account. The website is not a scam, but has poorly organised policies and the worst customer support.
Freelancer.com is not a scam. But their service is TERRIBLE. I was a first time user and put up a project for about 550 US$. I actually found quite a good designer who did a decent job, but the website itself caused me a lot of trouble (not the working with the designer). They are totally intransparent on what they charge. They upgrade your profile automatically to one where you have to pay if you don't notice it yourself and downgrade manually (they don't ask). They renewed my project automatically, and then wanted to charge me 5 bucks to close the renewed project I never wanted in the first place. I had trouble paying my designer because my credit card didn't go through. From my end everything was ok, but they just didn't claim the money from visa so it left my designer hanging for a long time. Their payment system was really bad. It never told me whether my card was accepted and whether payments went through. That made me really nervous because I didn't want to pay twice. So I always had to phone up my credit card company to check what was going on.
Overall, I got the freelancer I wanted and the work done. But boy, was it a lot of trouble with freelancer.com. I wouldn't be surprised if they go out of business.
The last thing that really annoyed me about the site is that it's so unclear what's going on. The site itself has a terrible design. It's not intuitive. Too many options. I would never recommend it!
I've been working on freelancer for 2 years now! As I am cautious regarding my money online, i always played safe with freelancers!! And actually never had a serious issue with any of them! but i am now having the most ridiculous problem with their un-supportive support!!
I tried to withdraw some money from my account and they said it takes 2 weeks to do that! so i canceled the withdrawal based on their directions!
3 days later, my balance goes to 0 USD saying that they did the refund!! and this is not the worst part,,, so obviously even though i canceled the withdrawal, the "proper department" decided to cancel my cancellation and proceed with the refund!!
Guess what?? They refunded a paypal account that is no longer verified on my account!! they are refunding the wrong account!!
Customer support?? they're sending me sh*t loads of emails to my account regarding the subject of the email which changes after each 2 emails, and no one answering any question directly at all!!
i have screen shots and full emails if you don't believe me!! I'm really considering a lawsuit! They're refunding wrong accounts! no one answers properly! It's a huge mess!!
PS: honestly speaking i had no problems for 2 years with them! Ive finished 30 projects as an employer their, always fearing a scam from a freelancer, huh,, fate it seems not without a sense of irony!!
STAY AWAY! The "Dispute" section will not protect you from scammers.
They let scam artists get away with the worst acts. I was lured to Freelancer.com by a guy I found on odesk. It turned out (and I found out later on) that odesk banned him several times over, and that's why he brings clients over to Freelancer. At first I felt comforted by the fact that Freelancer had this "DISPUTE" section complete with the ability to present evidence and an arbitration process, it seemed like I could have that assurance that if this guy pulled something shady, I could always turn to it. This freelancer turned out to be bad news. I wanted to dispute the last few payments for fraud on his part. I had a SIGNED agreement with that freelancer, in which he even signed his own name, address AND his FREELANCER.COM NAME!!! Not only did I think that Freelancer.com would be accommodating, given their dispute section, but I would have thought that freelancer.com would have been happy to get a scammer off their site.
Freelancer.com responded to me saying that they weren't going to do anything because the work was not processed within their "milestones framework" Can you believe this. I paid over $10,000, and all I kept getting from Freelancer was a mechanical response, with a "tip" for the future of using the milestones. Yeah thanks...
I wanted the last 3 payments sent to a scammer reversed, and rather than getting a helping hand I was given the blow off saying it's none of their business. Hey, If you're going to publish a "dispute" section, you're representing and advertising your platform in that way. People feel comfortable working with your platform because of that assurance. You can't just hide behind some buried technicality after the fact. Shameful.
I was a VWorker freelancer with 10 reputation. After vworker.com is acquired by freelancer.com, I applied on a project here and got selected.
After I completed the work, the client suddenly stopped any kind of communication with me. So, I sent him an invoice that he did not pay. So, Freelancer.com decided to cut off the invoice amount from me after 4 or 5 days!!!!!!! My account is showing negative balance. So, what did I do wrong???
Better switch to Guru.com or odesk or elance. They have escrow service that freelancer.com don’t have yet. So, my money is protected on guru.com and I can work without tension.
I am extremely disappointed by working on this site. They put my account to limited suddenly without any reason. No response from support. I emailed Marcus, he told to verify identity when I provided that, they deducted full amount of a project and also charged fees and now my account is still limited with negative balance even though I received $330 from a project and had $18 as initial balance. I don't understand what to do. Just to inform others, be ware of this site....
Never made any money with this site... Instead I was permanently banned from ebay and paypal because I responded to ads by scammers here who were looking for ebay account holders with a long history and 100% positive feedback, which applied to me... I was selling their items in good faith... and sooner than I knew I received the death letter from both ebay and paypal... permanently banned!
it was not good. there are lots of employer are scamer. they cheated me twice. once they award the project for some work like facebook page like and twitter likes but after awarding it they ask for money . once they ask me send 70$ then they will pay me 80$. but i rejected the offer then they create the dispute . i lost my money with negative feedback. and another time same happen but this time i lodge dispute to scamer but freelancer.com deleted the dispute automatically and freelancer.com show the dispute cancel by me. but i didn't do that. i need my money back.
They debited my account about 15 times causing over 300usd in penalties because there system did not update my new bank account correctly after I input the info 3 times. They need to return me my fees because it was there fault for charging the wrong account. Then they lied to me customers stating that it was a chargeback when they were the back ones that took the money back from them.
They made my account negetive with 300$ for the work which i already have done.. and this is not the first time obviously... and when i spoke to my client he said his account is limited and they freelancer.com is debiting money from his 2 cards and he showed me his screen share as well ... so where is the money now... I am making a team of people who have been scamed by freelancer to take some legal actions do talk to me if you are a victim of freelancer we have already got around 50+ people in our team
Freelancer.com is a fraudsters. Good start - deposit funds, start the competition until the winner is determined. Then the account is suspended (both - my and winner), wasted time, shameful verification and proof of innocence, damaged relations with the winner and stolen my $150 or winner's 135$. Thus the commission payed to Freelancer.com fraudsters immediately.
These people manipulate the settings. For example, they upgrade you with services that you did not manually select. Then they claim you manually selected it. They charge for services that were not rendered. I had to call my bank and initiate a fraud investigation. Odesk and Elance is by far better sites than this one. They used to rip people off under the name scriptlance. They have now changed to Freelancer. Support is no help, and they break the law to get your cash. Don't trust them. This Marcus person that they use to look like they care about fixing the problems on this site is not around when you are trying to work with them directly. A RIP OFF! I'm thinking about doing a viral social media campaign so they clean up their acts or get out of the game!
Technical support does not respond. 5 active tickets I started, but did not respond. I do not recommend anyone to this website.
My review for freelancer.com Is a BIG Negative10000000000 ..AVOID this SCAM site if you value your TIME and your MONEY.
They are NOTHING more than thieves sitting behind their desk and scam innocent people.
My account is suspended for a funny excuse they blame.One of my employers had some issues with them because they took money out of his account on an monthly basis without his authorization and he had no choice just file a reversal with his PayPal account because they refuse to refund him the money.
Funny thing is that freelancer.com suspended my account and does not let me to withdraw my money out of my freelancer account because of the issue my employer has with them.
Very, very lost site!
All are need to paid, fees are huge and he do not allow transfer mony to your creditcard less than $ 30.
It is not possible to reply to the employer, if you contact before choosing a work related concerns.
LOST, LOST, LOST....
Con artists, that's all I can say. Found a developer who did a great job, paid him, and then all the remaining funds in my Freelancer account 'mysteriously' disappeared. This was in early August. My account was 0, even though I knew I'd deposited an additional €30 or so extra. When I queried by email what happened the remaining funds they said, 'oh yeah, the conversion fee from euro to dollar, equated to €31.17' - exactly the amount I had left in my account.
They took my money extremely quickly - my developer, on the other hand, had to wait over two weeks before they passed it on to him, verifying his account etc. How come they never had to verify my account? Because they want to get my money ASAP and hold on to it for as long as possible!!!!
Also, two days ago, I saw on my Credit card statement they're still taking money out of my account on an monthly basis - I'll ask on Monday and find out what the hell this is about. No doubt they'll have an answer. How does a 'business' like this stay in business? Avoid!
to deposit fund is easy, one click and done,
to withdraw, u need to contact support, payment hold and bla bla ...
btw please i never authorize anything between the site and paypal, what i did was verify my paypal with freelancer (with all screen shot i can provide).
They are cheater, they didn't review the projects published correctly and here is what happened with me, as they deducted USD 350 from me after the employer paid to me, as they had a problem with projects kind, which they didn't close before starting to bid on. that wasn't sufficient for them, but also they deducted their commission from me and rejected to provide to me.
They are cheaters with all of the mean of the word.
I have completed more than 170 projects on freelancer.com freelancing website.
I have 24% repeat hire rate and my clients loves me. When I reach at $1400+ revenue each month and my rating started growing, the freelancer.com started stealing my money each month.
What they do. they post few fake projects by themselves. Workers bid on the projects and they take the %age right away from the worekrs hard earned money. I did the same and a client hired me. I provided him the work and he sent me the payments. After few days when I requested a withdrawal, I noticed that 128$ are less. When I carefully saw my transaction history I found a terrible thing, I saw that freelancer.com has stolen my funds and wrote" Reverse payment" in the transaction history. When I contacted them and complaint about this stealing they said sorry and said the client you have worked with has charged back.
When I asked what about my work which I have done and the money he sent was through your "GUARANTEED" milestone.. where is your guarantee?
They said you should contact to the client directly. And you know what ?? when I went into the past project tab, the project and the client history was deleted from the freelancer.com....!! Yes that's what they do when you grow on the site and be loyal and do not work outside.
I am the person who has reported hundreds of projects and the clients who breaches their policies and what I got?? And they started doing this every month.
Last month I had a argument with the freelancer.com customer support and warned them against their illegal money stealing habit.
And the next morning my account was suspended due to "SECURITY REASONS"
* I was already a verified user with the verified batch and 20 level. See their joke??
I was already not happy with their system because they do not provide the workers an access to see the client's data at the first place. And they put the fake projects by themselves to get the freelancer's money.
Whenever I send an email to them to tell me about my account issue they kept sending me the messages like:
"We understand your urgency to have this issue resolve. We can not provide yo any estimated time. Thus, as an extension of our assistance, a follow up email has been sent to the appropriate team for an update. Rest assured that you will be notified once we receive feedback from them."
*To this date, my case is still "UNDER REVIEW" by their genius support team.
Please keep yourselves away from fraud freelancing websites and if you have any evidences of fraud please do contact me because if they will not return my 1700$ back to me, I will go to court and get their website banned. They are fraud and money eaters.
I think we should take a step ahead and file a compliant in our local courts to ban the fraud website.
I have a list of videos, screenshots and the conversation proves in which I can show the court who the steal the money, and even they can put the hold on your funds and name it "security reasons"
Anybody can contact me if he or she has any evidence of their fraud. Pleas do not work on the sites like freelancer.com It is a fraud.
I will keep you updated on the progress on my Suspended and "UNDER REVIEW" account status. As right now they are enjoying interest of my 1700$
i am not getting money backwhich they r taken money when i doing signup all it is1105rs 20daysover still i am not getting back money they r cheatersplease iam suggesting all to don't believe freelancer.com worst performance
I have been using freelancer for MANY years and have over 100 5 star reviews as a freelancer and 38 5 star reviews as an employer. Everything was great until last week and this week, they handled a situation VERY BADLY, in fact its still ongoing and no resolution has been placed yet.
Let me recount the events for you guys:
I went on vacation to mexico in early october, I came back and realized that my location had changed to bangaladesh, I thought that was weird, but in my mind I just thought that freelancer did that because they wanted me to re-verify my address which was still kind of weird logic but I didn't think too much of it at first.
Next, I logged into my email and found emails saying I tried to add a new payment method and I was trying to withdraw to that payment method. I thought that was very weird.
Third, because of the strange activity I changed my password and notified freelancer that I believe my account was hacked and they should resore everything how it was previous to the hack occourance, which by the way was the same exact settings I have had on my account for many YEARS!
Freelancer replied to that by shutting down my account completely, asking me questions, taking 24 or more hours to reply each time, going back and forth with more questions. Then once the questions were over they asked me to send them proof of my residence, my photo id with a code attached, they approved my documents and gave me my account back. I thought to my self, finally this terrible ordeal they put me through is over, IT WAS NOT OVER! Now I was not able to withdraw funds from my account or cancel milestones either! I had a customer who was under dispute with me I had agreed to cancel their milestone and I could not do it, I also had funds that I could not take. This is terrible and stopped me from doing any more business on freelancer.
Now Freelancer keeps asking me for the same documents which I already provided the first time to get my account back, they ask the same things over and over to the point where they will soon put me out of business.
I live with my mother, her name is on the utility bills, I sent copies of my bank statement, my photo ID, my face to match and their silly little key code which is completely un neccesary but I sent that too and still they are not happy even after I already sent it to them when they first froze my account and they already approved it.....
I don't know what to say, maybe freelancer just no longer wants me :(
First of all to be clear i am not part of freelancer support team in anyways !
I registered with GetAFreelancer in Jan 2006 as a Service Provider and since than seen all changes or rather i should call upgrades .
The Site has helped a lot in growing my business ,
But as all other similar sites you need to follow the terms being set for both buyers and providers .
Its easy to get good amount of work if you have skills , and it gets more easier when you keep on completing projects with good reviews .
Never ever had issues with payments in past 8 years , and i have earned above 400000 $ .
There are times when you have 9 million users some will have issues as its hard to keep everyone satisfied , as negative reviews over here shows , but i know Freelancer support will be trying to improve more and more everyday .
For me Freelancer.com is the best site , run by Genuine People .
Keep Growing !!
\\\ Webmentors ///
Up until a few days ago I had read the reviews on sites like this and knew how bad people claimed freelancer.com claimed to be. It didn’t bother me, because I was making good money at the time. Last month I cleared almost $1800 from the site as a relatively new freelancer that joined just a few months prior.
Everything was good until the problems started. First of all – the milestone system is terrible. It is a false sense of security. I found this out when I was paid $150 for a project and then two days later logged into my account to see it reversed. I of course immediately contacted freelancer support via their chat option and this was a complete waste of time – as they are absolutely no help. The support is indeed VERY terrible. If you don’t believe me, contact them right now and try to get anything resolved with your account. Like others have said – freelancer supports delivers the same copy and passed messages over and over again and has no power to actually resolve anything. They will simply tell you they will forward your ticket to another department – this department may or may not respond – and they cannot resolve anything either.
Freelancer.com support told me the employer who had paid me had issues with their credit card and so they had to reverse the payment and that there was nothing they could do. “Okay”, I thought, at least I hadn’t withdrawn the money, so I didn’t actually LOSE anything but hours of work. I’ll live.
Unfortunately, the shenanigans of freelancer.com’s inadequate policies didn’t stop there.
The other day I logged in and noticed my account was $-200, I had $50 in my account prior to logging in and naturally I was confused by this. I checked my transactions and it turns out freelancer.com had reversed ANOTHER milestone for a project I had completed THREE WEEKS PRIOR! I couldn’t believe it! I of course contacted freelancer.com support who told me I should contact the employer to get their account fixed (of course I haven’t spoken to the employer or seen them online in over 3 weeks, so good luck).
The, milestones, chargebacks, and poor support aren’t the only problem on the site; the dispute system is terrible as well. I’ve only been involved in two disputes and I have over 20 five star reviews on my profile. Well, my two disputes were over the exact same problem; the employer refusing to pay for the work I had completed. The first time it happened it was only over $30 USD and we both pleaded our case and I didn’t even upload screenshots –it took 3 weeks – but the arbitration team finally ruled in my favor. I should also note the employer was almost as new as I was, but he had several 5 star feedbacks as well
Fast forward to a month later and I run into this problem with a brand new employer. Every freelancer knows sometimes you run into an employer that you cannot please no matter what you do. The employer cancelled the project while I was trying to remedy the project and filed a dispute. This time it was over $300 with the EXACT same set of circumstances. This time, I even uploaded screenshots of the employer agreeing to at least make a partial payment for the work I had already completed.
3 weeks go by and I finally get an email saying I’ve LOST the dispute. This employer was also brand new and had 0 reviews; in fact, I was their very first project. So in short: your odds of winning a dispute are the same as flipping a coin in the air. Doing the math: $150 for the first reversed milestone, $250 for the second, $15 for losing the dispute $200 for the settlement amount I agreed to (out of $300) and lost. That’s $615 Freelancer has successfully SCAMMED me out of. If you’re working for this site and you haven’t been scammed yet – you’ve been lucky – but as I said your luck will run out sooner or later.
If you are going to use the site never let your balance get too high. Thank god I had over $400 in my account at one time and was able to withdrawal it just before the crap hit the fan, but now I am out of work and have alternative source of income.
I was a happy user of vWorker website.
When freelancer.com acquired vWorker, I was obviously forced to use freelancer.com, but I was immediately disappointed by their poor UI and project management dashboard.
Anyway, I had some projects to be completed with buyers coming from vWorker.
In the meantime I started working on elance.com, a totally different world! I highly recommend it!
So, now I had 20€ still there in my freelancer.com account, and surprise! I can't withdraw them because the minimum withdrawal amount is of 30€.
I opend a support ticket to get this explained.
They apologyze and ask me to deposit 10€ more from my PayPal account, so they would allow me to withdraw my money as a "one time courtesy".
I did deposit 10€ and... wow! now I have 30€ stuck in my freelancer.com account: they still don't allow me to withdraw them, because you "can only withdraw money you earned from work, not what you had deposited from paypal".
In the meantime, they don't answer to my support tickets anymore.
And I can't find any such rule in their TOS.
Stay away from freelancer.com!
I join freelancer.com just couple of days ago, thinking that I will make some extra money. I was asked to verify my account by adding a payment method which I did by adding my Paypal account.
I got my first project awarded today by some fake employer with no ratings. I don't know how he was allowed to award me the project because as per Freelancer policy, an unrated employer needs to deposit 20% of the project value before awarding it. They didn't collected this amount from him as they new he was fake but went ahead and charged my legitimate Paypal account with $12.59 CAD as their commission of the Project value which I didn't receive a single cent yet and will not receive as the employer is fake.
I immediately stopped further direct debit from my Paypal account to prevent Freelancer to extract more money from me. I don't understand whether their motto is to generate income for us or to rip us off.
Anyways, when I complained they say their project fee is non-refundable and whether the employer pays or not it is your problem not their. They got my money so they are enjoying. I have raised a dispute on the transaction with Paypal on the grounds that Freelancer should have collected 20% project value from the unrated employer. Lets see what happens.
I want to caution all of you to think twice before getting into this.
I am a seller on eBay and if for some reason the buyer doesn't pay then eBay reverts back the commission. I don't know what kind of site is this Freelancer.com, how can it take money when I never made anything from their site. This is very unethical way of doing business. I don't think they can continue for long this way.
Sad to hear that they not only still exist, but haven't gotten any better.
We had a project running there (iOS app), which looked fine at the beginning as the developer sent a video as proof of his work, we paid the first milestone.
Since we never received the finished project we didn't pay the rest of the money (sounds logical).
We wanted to use the money already in our account to pay a second developer we hired, which freelancer didn't do, because they needed additional account information. After completing the informatinos they wanted nothing happened, excpet that they were threatening us to close our account.
Sending emails and support tickets did not change anything, they wanted us to grant them permission to pay the first job (which still is unfinished). We lost approx. US$ 800.- there, our account doesn't exist anymore.
They closed the case we opened, we had to remind them many time that the dispute is not solved.
A few investigations showed that several people use freelance.com to systematically rip off people that offer them work.
The way that freelancer.com functions perfectly protects fraudsters of any kind, once you got money in an account there you will never ever get it back.
What they do and how they do it is illegal in our country.
The purpose of a site like freelance is to protect people who make business using their site, but as it looks they only care about the money that flows through their site, and giving their best to restrict withdrawals.
In generally we don't work anymore with freelancer sites, we hire freelancers directly after having talked to them on skype and after having them finished a little project (something stupidly simple like a "hello world" without any value or use). Every serious developer is more than willing to invest 30 mins in order to get a job that pays well.
Stay far away from freelance.com, roasting marshmellows over burning dollar bills is much less frustrating.
Wow. To think I was actually about to join this site as a freelancer... Was also considering buying shares for their IPO!!! It obviously seems that this company is a long, long way off me doing either. Thanks for the feedback everyone. Freelancer is a f**kwit.
Fortunately I have not been scammed. My only gripe about the site is;
1. They have their own currency conversion rates. I think it is best if they follow the "actual" foreign exchange rates.
2. The site is getting slower everyday. Now Im getting server errors, graphics/entries and page wont load.
It is some kind of trap website. Hidden fees everywhere.
Robot-like unfriendly support and even some bugs.
I created my first project. I made a mistake in creating a the project, no way to remove it. Or you have to pay them to remove it again!?
You create a project, send them money, they block your account because they need verification about the payment??? I paid via Paypal. So what do they need to verify?
Directly after my payment I get phone calls from Russia. Paypal seem to have given them my phone number.
Support does not seem to even read what you wrote in your emails. They just get a few word and reply. So you have to keep your sentences really short, precise and still write it two or three times.
I send them my first payment, I get a "Plus Membership" for free. Until next months, then you have to pay each month.
Wow... I've register on this site like very long time ago, I would say 2008-2009 and I bid on several projects won few of them, finished job got some cash and I got regular job and never logged in back again. Few years passed, I forgot my password, obliviously my account was deleted. That's ok, I was inactive. Got back again, lot of changed. I mean a lot. Exams are ok thing to do, that way they are keeping scams away and earn some cash as well, these days pretty normal stuff.
What I don't like, every single step you got bunch of fees and you got impression that you came there to get a job, grab some money and move on and on, but I see it opposite, like u came there to pay them for the job, funny. Almost, after reading these negative reviews it's perfect system designed for scums, to take your hard work for nothing, and freelancer got their ''policies'' of defense. Sounds like very-well designed system to treat you like a modern computer slave.
Now, since a lot of time passed, I start reviewing other people and their opinions, I will step back and leave it to people who already place their effort there. But as for a newbie (not really, but on their site you are) I see no interest to spend valuable time there.
I had a client who just vanished owing a fair amount of money ($1.5k). Freelancer of course had taken their commission and refused to refund me until I had contacted my client. I tried to get my money back for six months before telling Freelancer that it was their system I was using, that had let me down so surely if that was the case they owe me the full amount for the job. They decided just to refund the commission in the end. I shouldn't have had to threaten them and I should have been given some sort of compensation as an apology for their poor service.
I won't be using them again (I made sure I withdrew all my money from my account before posting this as I just don't trust them).
recently freelancer charges payment for delete project and my employer account was detuct 15$ for cancel project payment fee i recommended freelancer totally fake programe mind and plz dont deposit your fund
I am using freelancer.com since years now, it was a good site at first, really fast, php-based. I won't complain on money issues here because, to be honest, I never had an issue with them about this, other than usual withdrawal delays and high fees. Not to mention I don't tend to hold a lot of money on there, not even on paypal; I usually withdraw to my atm card as soon as I can. I don't trust none online service to hold my money.
Now, this is the problem we have now and this one is *serious*. Since 10 days ago freelancer changed something that's ruinning our businness and they care $#*! fixing it. I am talking about the private messaging system which is *now disabled* when you bid. This means you can't send samples to your employeer, nor private messages anymore. Unless customer starts a private message.
And this is not even the worst! Line break is not respected in your bid text!! So, now that you are not allowed to send private messages (unless customer starts a private message with you), you have to place links in your bid text in order to actually have a *chance* to get the job! Read below the conversation we had with customer support:
> Freelancer >staff: "Keep in mind that our site does not support line breaks on the bid page. "
Me: And do you think this is something to be proud of ? Is it like a "feature" ?
So are you telling your whole 9 million users that not having the ability to
properly space paragraphs out, making the whole text a whole unreadable mess is
a feature or something to be proud of!?!
Imagine you have to write in your bid something bulleted such as:
- line 1
- line 2
- line 3
- line 4
- link 1
- link 2
Your buyer will read it like: Paragraph 1Details:- line 1 - line 2 - line 3 - line 4Paragraph 2- link 1- link 2
*** And are you saying this is a feature and not a bug of freelancer.com that
should be addressed? ***
This is totally unbelievable, all they have to do is replacing the line break by a <br> upon displaying the bid text and they are not doing it. It's a whole line of code what they have to add. This is getting us *no job* since days, damaging our busines while in the past we had a strong customer messaging based on the samples we showed
My experience as a business man tells that you can convince a customer better with a good sample rather than with a small paragraph of text telling him that you are an expert in the field. Both thigns are killer, but if one of them is missing you don't make it
If their approach was avoiding spam and/or copy/paste messages with this measure, this is not the way to handle it
I strongly suggest everybody post a ticket into their support system in order to let them know as a community that we need the private messaging system back OR AT LEAST the line break respected in bid's text
I joined this site just recently and was amazed at the ways in which they charge money for every single thing. Since when was being a freelancer about losing money and not making money?
This poor Marcus guy who keeps coming here and responding to all this criticism! He's fighting a losing battle I'm afraid.
First to be clear the only way to contact this hugely profitable company is with a support@ email address, thats it, no phone number.
I am trying to get someone at freelancer.com support to actually do something about one of thier members, who threatened and bullied me, hacked into my site, using the hack code HE had left in it, while do a project that he never completed. He then blackmailed me into payment and leaving a 5 star review or he would delte my whole website. He much glee in this fact.
'you need to leave me review, i can't leave it like this.'
'i am following you on this. '
'you are gonna pay big for this. '
'i want it 100% positive or I will take all your stuff down '
I have now sent 7 separate emails to Freelancer support, where I am told '
'We recommend that you communicate with your freelancer to resolve any project-related issues amicably.'
Well I have tried and tried, begged infact for him to leave me alone, he had even called me 3 times to abuse me further. We have now had to block his number, his IP address in India.
I have even email him this morning to ask again for my money back, then told him I have notified them of the abuse, he has literally told me, that he isn't worried as Freelancer.com won't actually do anything. So clearly this has happened before.
To clarify he hacked into MY website and blackmailed me into payment and the review and they seem to be supporting this guy, I presume because they get more money from him than me, absolutely shocking.
Surely they cannot let this happen to someone else. Why don't you surprise us all Freelancer.com and actually do something about this?
Im a contracter on freelancer and have hired 2 people to work for me. totalling £1200. One guy has done half the work and he cant get paid for it and the other has pulled out all because my account has been frozen for verification. I completed the required documantation the same day. All they do is ask for more ID. After 9 scanned documents uploaded on to the site, a dozen emails vis the help centre. All I recieved is a generic email referring me back to the verification back on the website. It told me my details didnt match my ID details. So I scanned screenshots and attached those for their reference too. 2 days later my account is still on hold and nothing from freelancer. My money is locked in with them. my freelancers cannt get paid and my deadline is approaching and have no work! What to do? Lucky i paid on credit card. filling out mastercard fraud request as we speak.
Beware!!! This site is a scam!
They make you put money in escrow to use the site and hire programmers. Then once you have money in your account they freeze your account so you can't pay any of your programmers or transfer your money back out to your bank account.
Then they send you a message saying you need to "verify" your identity and that your money will be frozen until you do. I tried 10 times to do this. I uploaded my drivers license numerous times and other forms of governement id. But they kept saying they dont accept it for one reason or another and making up excuses.
So eventually they stole over $250 from my bank and I had to file a fraud alert with my bank to get the money back. And my programmers on Freelancer didnt get paid either. The only ones who got paid were the crooks at freelancer
I am filing a complaint with the BBB and hopefully my bank will decide in my favor.
WHAT A SCAM FREELANCER IS!!! BEWARE!!!
Freelancer is the worst website to start your freelancing career.
I say this because I got burned several times but everytime that happens, I went back hoping it would get better but it never did. My experience just got worser every time.
1. In the beginning, I accepted several projects, so I got deducted $5 each time. Even if you project is just for $30 or less, you still get $5 deduction. Even if the client does not communicate to you anymore, they still won't refund the fee to you
2. The first time you withdraw money from them, you will need to wait THREE WEEKS. This is an absolutely ridiculous rule.
3. I entered a 'guaranteed' contest worth $750 usd. Their guideline says that if the contest holder does not award a winner, the contest prize will be split among the contestants. Because the prize at stake was big, and because I knew I have a likely chance of winning, I decided to join the contest. It took me a week to prepare my entry since I had to research about the company, read their requirements, write a script, find a voice talent, hire a professional recording studio to do the job, find someone who knows how to edit an audio file and add sound clips to make a decent radio ad jingle, and finally, summon all my courage to submit. I was able to convince the voice talent as well as the audio editor that we would split equally if we win, but I already paid for the recording studio's fees. After more than a month, they credited my account $75 since the contest holder did not award any winner. BUT at the same time, they deducted 10% from the amount, which is $7.50 as prize fee. This was okay until Freelancer decided to reverse the payment and deduct me $75 without any notice! Yup, that's right, they can spam your email with daily notifications of projects but they never give you a notice for something as important as your money! I've since withdrawn the money to paypal and only left a few dollars so now it turns out I owe them $60! That's just absurd. Please note that I never even fully received $75 because they also deducted the prize fee of $7.50, but when they decide to reverse, they deduct me the full $75! So this basically means that I paid $7.50 as prize fee for a contest that I didn't even win in the first place!
4. They allow employers to post projects that have budgets which are way too low. Logo designs at $10 (of course, the freelancers actually only get $5, because the other $5 is for their non-refundable fee), and writing jobs at $0.5 per 500 words! I mean, how's that even fair?
5. Let me repeat, this is the worst website to start your freelancing career. I'm shifting to Odesk, Elance or People Per Hour.
My account has been limited , Refer to them security reason
suddenly for no reason , I do nothing but
And also employer suddenly cancel my project after almost finish it with not ability to do nothing and Freelancer.com can't guarantee to give you your money
If your account has been limited you can' withdraw money or send it!!!!!!
One of the worst experiences in my life. Multiple things have happened since I have used freelancer.com and they are all bad.
1. They take fee's out of everywhere. So you are not getting even close to the amount you are charging.
2. Everyone just spams you messages and nothing ever gets done.
3. There support is basically next to none.
4. I did a job and completed it. I went to withdrawal my money and waited a week and then I get a notification because the person I worked for is under review. That is the biggest line of crap I can think of to hold onto MY money. I worked and performed the job. I should be able to pull out MY earned money even if they are reviewing the other account which I am not connected too.
I would not use freelancer.com unless you want to waste time & money. I would consider using glance.com or odesk.com because this was absolutely horrible.