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My order was shipped originally to their warehouse instead in GA of to ME in CA, they received it on Dec 7. When I spoke with CS on Dec 7 (after 2 HOURS ON HOLD), I was told I would have it by last Friday. When I didn't have tracking numbers by last Wednesday I called and manager Ricardo expedited it and told me I would have it AT THE LATEST Dec 15 and I would receive tracking numbers when they shipped! When I didn't have tracking #s by Friday the 11th, I called CS again (50 minutes on hold) and they gave me Ricardo's direct number and I started leaving messages, daily! I HAVE NEVER HEARD BACK FROM Ricardo.
On the 16th, still no tracking numbers, so I called CS again - I was just on hold for 50 minutes, when I finally go thru she went to check on it we got disconnected. So I tried chat. I found out they finally shipped on the 15th GROUND!
I won't have them for another WEEK. Never again tigerdirect.com
Tip for consumers:
DON'T! It's not worth it!
We hate these guys with a passion, and we've been with them since they were out of Scandinavia (and decent - at that time they were getafreelancer.com GAF) - BEFORE they became Aussie owned and decided to see how much money they can screw out of everybody. Their fees are to the point of ridiculous (another site that we use charges a FLAT RATE OF $6.95 PER MONTH and there's no draconian escrow system - how you get paid is between YOU and the CLIENT, like grown ups.) and they keep going up, and the hoops you have to jump through FOR EVERYTHING is even more ridiculous. I spend more time explaining to clients HOW to make and release payments through them than I do actually working.
Now in the last couple of months, as if their fees and hoops aren't bad enough, they've decided freelancers can't ask for their initial milestone deposits (our initial milestones are a 33% deposit to cover things like software we have to buy for the client up front) to be released up front, they have to leave them in escrow. So, basically if the client stalls the project - we're out of pocket.
Their latest control freak trip - is they're complaining about everybody's profile pic/logo - and threatening to terminate our accounts if we don't "upgrade" our look. FYI - OURS IS OUR COMPANY LOGO!
Thank goodness we only use them to pick up an occasional job maybe twice a year. I really need to take the time and find another site to replace this one...
Tip for consumers:
AVOID THEM LIKE THE PLAGUE!
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I bought an Ipad on sale. They accepted the order, but days later cancelled it with no explanation.
Hello Lydia, Marcus of Freelancer.com here. Thank you for sharing your the pain points you've experience with the recent changes in our site processes.
I can see that you have raised some concerns about Milestone Payment. Should you encounter an issue with an employer about the payments, you can utilize our Dispute Resolution Services. Make sure that you provide all evidence you have that will support your claims. If you already bought software to start employer's project, mention it in your dispute claims along with supporting documents.
With regard to profiles, like what I have mentioned in my comment in another review posted here, we have made necessary changes in our quality guidelines. This was done to better capture the talent on our site, because, based on our studies, it is the freelancer's profile which the employer initially check when they consider someone for a job and your profile picture plays a big part of it.
Anyway, we have noted the feedback you've stated here and be assured that this will be reviewed by our management team as we are continuously striving to improve our Customer Experience. If there is anything else you wish to share or if you have issues which I can be of help, feel free to email me at marcusc@freelancer.com. Thank you, Lydia.