Frames Direct

Here was my experience with Frames Direct...ordered frame and lenses, and charged on January 24th. Over the next month 3 emails saying my frame was delayed and delivery would be 2 weeks later. Final one stated March 13th! When I called to cancel due to all the delays, I was told that the frame was unavailable. So a month wasted and no product! Can't comment on quality...never received anything. Would I use them again? Absolutely not! I you try them...don't be in a hurry!

Do NOT do business with them! 10/16 I placed an order for Lilly Pulitzer glasses. 2 days after I placed the order - they emailed stating not only would they not offer the price match guarantee - it was now going to take A MONTH to get my glasses. Nice days later tho I received the glasses - and they made them wrong. I immediately shipped the glasses back 10/25. USPS Priority shipping had them arriving 10/26. I was told I would have them re-made glasses back to me the following week. Today is 11/15 and I still don't have the remade glasses - that they made wrong in the first place. They're a progressive bifocal so they had to be pushed way down on my nose to actually use them as a bifocal. Requested a refund and repurchased elsewhere - these are scheduled to be here next week.

I placed an order 9-6-2023. It took almost a month to receive the order of 2 boxes of contacts. I paid with Klarna and 11-16-2023 I went to place another order and was told by Cole that my order from September was charged back and i told him that was untrue as I had proof that I paid it. He would not get on the phone with me and Klarna and kept telling me Leslie has to look into it. When I contacted Klarna they stated what he said was untrue. I called Cole back to see what if anything was being sone on their part as I wanted this cleared up he got very ignorant with me and told me tI had to clear it up! Never order from there I have the email klarna sent them and me telling them the charge was not charged back!

A terrible buying experience. After more than two months still haven't received my order. Framesdirect blames Wiley Labs for the delay and for the fact that, according to them, the glasses didn't pass inspection…TWICE! I blame Framesdirect for either being incompetent, or using incompetent suppliers. My prescription is not a high magnification, and isn't a complicated one. They are happy to receive your order and take your money, but when you call to inquire, they just say that they "expect " your order to be completed on Friday of the week you call…putting off your complaint until the following week anyway, and maybe hoping that your order might arrive!

The promotion for Thanksgiving was good…The Hook…but worthless if they only take your money and can't provide the product. Live and learn. First time to order and last!

Ordered in early February, was told they were back ordered, given a new date, told they didn't show up, will be in the next shipment, month later no frames supposed to be in my 4/26. On 4/27 I had to make contact, told frames discontinued and I could order something else. No options that were less than 100 dollars more than the original order, and they would make it right after stringing me along for almost three months.

As a repeat customer that's really disappointing and I will never buy from them again.

Buyer beware.

Ordered glasses and did not realize that it would take over a month to receive them. Then they play the shipping game where they tell you a date and they print a label on that date but the package does not leave their facility. After contacting them several times to get updates and try to expedite the order, they would do nothing, except tell me their policy is on the website, and offered no solutions. Terrible Company!

I ordered a designer frame and a prescription lens. From the get go they weren't correct. I had to have the lens at additional cost replaced by my optometrist. Recently the temple arm broke off. When I inquired about fixing they told me that they couldn't help me but, were happy to sell me a new pair. Don't waste your money with this online company for prescription glasses.

I ordered glasses from frames direct, shipping was really fast. My local eye doctor gave me the wrong script, and I had to return my glasses for them to correct and put in the right lenses. The return policy was easy, and they were informative through out the process. I dealt with Pam. She called me to confirm everything was right, so they could go ahead and get started on the correction. I know shipping times could get long because of the pandemic. But I didn't have a problem. Everything went pretty smooth.

This is the only company I've had an issue with mailing to my po box. Now I'm waiting on a refund. glassesusa.com completed my order without any issues.

I bought a pair of Versace glasses, rather expensive from Frames Direct and a little over a year the coating on the lenses starting peeling off. I wanted to return, nope, out of warranty. Wanted to get just the lenses, nope, frames not offered anymore, won't sell lenses in case something happens to the frame. I just want a new pair of glasses, and not get rapped.

First ordered and paid for my frames on 11/8/23 only to learn on it 11/9/23 that the frames were backordered. I probably would have ordered a different frame had I known. On 12/14/23 my glasses were shipped. Once I received my glasses I began having problems with my glasses. One lens was not tight and fell out repeatedly. The clip on sun glasses did not seat properly.

Eventually the lens fell out causing it to chip. On 1/11/24 I reported the issues to Frames Direct and was sent a return shipping label. On 2/8/24 my glasses were shipped back to me with all the problems corrected.

Although the ultimate outcome was positive, you can probably understand my frustration with the entire experience.

Once these guys get your money, the communications stop.

I have been waiting a month for my specs to arrive with no updates from Framesdirect.

The tracking provided is very generic with no known courier company or meaningful tracking ID that i can follow up with myself.

The tracking they did provide has not been updated for a week despite it saying its now in my country.

Avoid these guys like the plague.

From Ontario, Canada!
I have a very high prescription plus Prism problem, many Canada websites cannot fit my need. Somehow I found Framesdirect from US, I am just taking a risk! I got my glasses within a month, it fit perfectly and I only pay half of the price comparing to the retail store in Canada. So I am ordering a spare one again! Very happy with the choices and price.

I have received the glasses and there worst than before, you have totally screw up the hole package. I don't understand after 25 years that I have been wearing and ordering glass you're the worst company I ever had to deal with. I can't even drive with them its to dangerous for my safety. You even made a mistake on the prescription, I had to get it inspected and I even advise you, you redid them and still not done properly.
Now I must replace all the lenses from an optometrist here and its going to cost me even more.

This place is trash. I've been getting the run around about when they will ship out my glasses and I ordered way in March and still don't have my glasses til this day it's almost the end of May. VICKY the lady has told me lies after lie about it being ready to ship out. Even today she told me it was gonna be shipped out and still haven't been shipped out. These 3 different emails on 3 different days I waited 3-4 business days. I don't think Vicky know what she is doing. Poor customer service

Waste of my time.

Took an hour finding the sports gogglebi wanted. Put in prescription numbers and placed the order. Then I got an email from their customer service that I need to upload a photo of a physical optometrist prescription. I had a photo if the prescription that has all the info (the numbers, my name, doctor's name) and just had the date of exam cut off. I specified in the Email response the date of the exam, but they. Rejected the photo as a valid prescription.

Since I couldn't find the physical copy of the prescription, I had to cancel the order. Extremely irritated by the experience.

Waste of my time.

Be aware of the scams because Walmart sells the same lens at a cheaper price Wayne Bartholomew. Because of Covid there was a delay in my order so I threaten to call my credit card company and they placed me on the list do not buy from frames Direct

I am stunned that Trust Pilot give them such a positive review. They are awful. After Ordering frames with prescription lenses, Frames Direct contacts me two weeks later to say that the blue Armini glasses are out of stock. They offer the same exact frames but in grey instead of blue, but it is $100 more. I tell them they should honor the price that I paid for the blue frames - no go. I reluctantly agree to order the more expensive lenses and when they finally come in almost 4 weeks after my order, the prescription is totally wrong and I cannot see with these glasses on. Taking the frames to an optical place to have new lenses made. DO NOT USE THEM.

Boutique a pair of Ray Ban Sunglasses and when they did not arrive I received a call. This call said I would not be receiving what I purchased. The representative let me know they've let me know I would be able to receive the same frames In a different color so I agreedIt was then informed it would be AA small feeUpon asking what the small fee was I found out it was $125.00 over the price I had already paid. They lie to the public to use one customer at a time as a loaning institution.

Horrible customer service. I purchased a pair of glasses that took over a month to arrive. Now less than 3 months later, both lens have Chip's in the corners.
I contacted customer service with several questions and photos of my glasses.
All I get is an email telling me to return my glasses and they will review them.
I asked how long it will take... No answer
I asked to have someone call me... No answer.
I asked if they would be covered under warranty... No answer.
Please read review about Frames Direct and don't do business or you too will be without glasses and no customer service.

I used to love this website for glasses because of their options then i realized you are not actually getting any kind of discount (which is especially annoying since AFeyewear-military discount discounted glasses is now frames direct) if you find a pair you like i highly suggest taking a screenshot of them and searching throughout other websites certain frames they have $485.00 & $530.00 are sold on other websites for $200.00- $300.00 range. YES they do price match but only one discount per item so if you get the frames you like for the lower price their lenses will just make up the difference (in some cases more) which in my opinion totally defeats the purpose of having a price match options. It also says they do not accept prices lower than their advertised price... which is literally price matching. I will say they're very responsive and kind and i never once had an issue receiving my glasses in mint condition with great customer service. Wait time is better than most but they still take a long time to be made before they are sent out. Another thing is you over pay for their lenses if you do not get the 60% off they'll charge you the price you could have got sapphire or other higher quality lenses for therefore still over paying.

This is the 2nd pair of frames bought, so you can tell I love them. Frames Direct agency is awesome at keeping you updated on your order and shipping. They're very helpful at answering questions and helping you. The 1st ones bought a few years ago were too short and we had to be exchanged!

Had a terrible experience with this company. They sell glasses that they don't have. Very frustrating... spent hours looking through "sales options". Selected a pair I was happy with, ordered the glasses, uploaded my prescription, paid with my credit card and choose expedited delivery. Got my confirmation email with order number.

2 days later they call to say the glasses I selected were no longer available. Of course the sale is now ended so they wanted me to now choose from the "full price" options.

Very disreputable company! Save your time & money and shop elsewhere.