Call customer service and cancel your membership but don't blame the company for your lack of common sense. (in 110 reviews)
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I am so fed up with this company and I swear I will never join another "club" online again. They keep charging me and when I tried to use the so-called credits, the site wouldn't allow it because my amount needed to add up to a very specific number. Ridiculous. So basically if I spend any amount lower or higher than $99.95, I am out of luck. Insane.
This place is a nightmare. It uses a call center in Asia and you get subjected to the worst customer service. They forced me to give me a credit card number just to use my gift certificate from my sister. They told my sister that I would get an emailed message saying "here's your gift certificate." They never sent it. Then they sent her the number of the gift certificate which absolutely didn't work. Then, I got annoying emails saying 'Just Go to Our website" to redeem your gift certificate. that did not work. They refused to refund our money.
When I signed up nothing was said about charging your card $50 a month unless you go on the site and pass. I did end up ordering 4 items and they are great but it's a constant hassle to go on their site and pass every month and the past two months I've attempted to go pass, their site was down. Frustrated and annoyed.
Be careful of this company. They will lure you in with nice clothes, branding and supposed 'great' offers - when you'll actually end up unwittingly signed up to their £44 per month 'VIP membership'. They make it hard to cancel this - I had to speak to someone in the customer services department for about 20 mins before he finally agreed to cancel my membership - kept just trying to 'downgrade' me or 'skip a month' when all I ordered was a pair of socks! Hard work, not worth the effort.
I have purchased a few outfits from this company and they have yet to disappoint. The outfits are sexy, comfortable and best of all well made. They are also versatile and can be converted to day and night time looks. Their shipping is fast and their customer service is friendly. I recommend this site to friends and clients.
Bought the $25 first-time outfit deal, was automatically signed up for a "VIP Membership" with no indication as to what that actually entailed. Found out later, after their emails had been routed to spam and money had been withdrawn from my account WITHOUT MY CONSENT that the "VIP Membership" was actually a "credit" where they take $49.95 out of your bank account and credit it to their site so you can spend $50 on athletic equipment that turned out to be pretty mediocre quality, especially considering the unbelievable prices.
Tried to call several times to cancel, was told the service line was closed. Finally got through and the service line was a flipping robot. If you're going to route me to a robot that tries to sell me a million things before I can cancel my account, why do you even have hours for your line???
In the end, I was able to cancel my account and get a refund for the amount they essentially stole from me. Too bad it was after my payment for a medical bill was bounced (It's $50/month and that $50 was taken by Fabletics before the hospital did their automatic withdrawal). That might sound a bit tight to some, but I'm paying insane student loans, and every penny counts. The $25 outfit was a treat to myself as I needed new workout clothes, but I sure did learn my lesson.
Kate Hudson should think twice and learn more about the structure of her own business before she goes around putting her name all over it.
This company are literally horrific. In very small print they sign you up to VIP membership which debits you £44 every month. Once you realise, they never give you the money back. You can only spend it on their $#*!e clothes.
I've never heard a success story from them. Who spends £44 a month on gym wear?! It's unrealistic, sneaky and infuriating. It's day light robbery for people who have bills to pay. How dare they steal our money. This has to stop!!!!!!!!
I signed up for this website due to their enticing new member promotion. The clothes were okay, but definitely not worth the full price without the discount. After getting tired of having to "skip" every month in order to not be charged, I attempted to call and cancel my account. I was on hold for 32 minutes before I was able to speak to a representative. Unless you are very diligent about canceling each month, I would take your business elsewhere.
I ordered one item and was automatically signed up for a monthly membership for $50 every month!! I've called 3 times and the automated system offers you a bunch of crap so you won't cancel, then when you decline the line disconnects! Do not give them your business!
I have been a Fabletics VIP member for almost a year. I have so many "points" at $50/month built up that I have postponed cancelling my membership. I finally decided to cancel four days ago, so that I wouldn't incur another $50 charge, however, the website is unavailable. I can't get there via the monthly email or by typing in the web address. I have tried to call the number, but it continues to state that they are closed. Had I read the reviews, I would have never made the first purchase. Lesson learned.
OH MY GOD. I placed my first order a couple weeks ago - completely aware of their fine print and knew I was signing up to be a VIP. It said I could cancel anytime! I called and was put on hold for 34 MINUTES with some spa music, and then it just disconnected! I called back and now I'm on hold for another 23 MINUTES and nothing!!!! How am I supposed to cancel if I have spent an HOUR trying and NO CONSULTANT IS AVAILABLE!!! I will make sure everyone knows to stay away from this site.
I did not read the reviews or know anything about fabletics until I saw the advert on TV.
I thought it was a great deal to get a whole outfit for a small price. I should have paid more attention to the small print however I have never come across a scheme like this so I thought nothing of the VIP.
Until today where I read some bad press about fabletics charging people without knowing I had no idea I had fallen victim to it ! Sure enough I checked my account and £44 has been taken from bank .
This is when I started to research and noticed all the jargon in emails from fabletics - it's very unclear and I think they should say straight up in big bold headings that VIP pay £44 a month and you lose that money if you forget to 'opt out' (or whatever bull$#*! word they use) of buying anything from them that month.
Anyway I rang up and all they tried to do was make me stay and I would have to stay to be able to use that £44 on anything - by which point I would have incurred another £44. I figured it isn't worth it and to just make sure I'm no longer on their membership.
I don't trust them so I have told my bank to block them taking anymore payments as after the phone call I didn't get any formal confirmation that I'm rid of my VIP rip off status.
Will never recommend to anyone and have learnt my lesson to research every new company I buy from
I have always bought Nike and Lulu so I was skeptical about a membership site's clothing... The clothes are great quality and my wallet loves it! The solar leggings in black are very thick and supportive. They miraculously conceal every imperfection on my legs! If I dont want an outfit one month, I skip it- easy peasy. If I forget to skip it, I have a credit waiting. You lose Nothing! I only forgot one time-- you get three (or more) days of reminders. Don't listen to the others regarding loss or scams... They simply don't understand the program. How hard is it to read an email and hit "skip this month"? How about setting a reminder? I have had times where I have skipped several months due to lack of funds... And there are no penalties for this. My only question is-- what can I do with the reward points?
I decided to try fabletics with their offer of $25 for your first outfit. I ordered an outfit, which by the way, they were out of the color they showed me initially. I went through the process and noticed they charged me $85. I called and they said I didn't join their VIP club. It was unclear on the website and the commercials that this was the prerequisite for getting a $25 outfit. I asked if I could cancel and they said no but call them when I get it and they will send me a return label and they would waive the $5 restocking fee (for sweatpants and a t-shirt!) ridiculous! I called and got the label. I mailed the package back the next day, which was September 5th. I called two weeks later because my account still said "in transit". They said it takes a while, which I don't understand, I sent it back exactly as they said and two weeks later, it still wasn't there! I called again, three weeks after sending it and asked to speak to a supervisor. They told me the supervisor was busy but they received my package on September 17th but they have 5-7 business days to give me credit. This is horrible customer service! Then they offered me a discount on my next order. I would NEVER order from them again! Do not order from them, their customer service STINKS!
I read the fine print when I signed up and looked into how the VIP thing worked, and figured I would cancel if I didn't like it. I never incurred the monthly "fee" because I diligently "skipped" every month. I was unhappy with my first order, skipped a few months because I didn't like any of the options, and decided to cancel.
It took several phone calls, and eventually yelling at the rep before my account was finally cancelled.They make it nearly impossible to cancel, and incredibly time consuming. The rep kept offering me points toward free outfits, other incentives, and generally tried to distract me from canceling. Even after I stated that I couldn't afford it and didn't like any of the clothes (either the ones I already had or the online options), the rep tried to convince me to buy more clothes. When I asked "why would I buy clothes from your company when I just told you I don't like them and I can't afford it?", she ignored me and proceeded to try to make me keep my membership. After several minutes of interrupting her and repeated "I'm not going to change my mind, you need to cancel my account", eventually yelling it, she finally started the cancellation process.
Stay far away from this company.
Tip for consumers: You'll regret using Fabletics. It's not worth the "savings" (I've had better deals from Target on items that fit better and are more comfortable).Ask Kelsey about Fabletics
This company is about as bad as it gets. Even though the quality of the product is very nice, they lie and say that they are giving you your first outfit for 50% off. The next thing you know...a few months later you realize that they are charging you a monthly fee to belong to their VIP Club!!!!! I was told that I was going to get a refund in twelve weeks. It's been SIXTEEN WEEKS, and no refund to be had.
BEWARE FABLETICS!When you sign on to purchase from this company you don’t realize it but they automatically deduct $49.95 from your card every month whether you buy something or not! I cancelled my “subscription” which I don’t recall ever agreeing to(must be in tiny print somewhere) and found ANOTHER $49.95 CHARGE on my account from Fabletics this month on Sept. 6th. Sneaky buzzards did it on the 6th hoping I wouldn’t notice. DO NOT BUY FROM THESE THIEVES. They should not be in business because they are crooked!
Tips: the initial offer is good deal & you just have to login & "pass" on the monthly selections before the 5th and they send reminder email. I have only been "charged" the $49.95 one time where I should not have (as I make sure to pass each month.)
The selection is very limited, in my opinion as a shopper, and I tend to only purchase items that are on sale (but often don't have my size.) So, overall it is all right. I would like to cancel to eliminate the added bother of having to deal with it every month and because I just don't find enough use to justify the effort, and potential expense, associated with "membership."
With that said, I do take issue with their fulfillment, which I guess is also customer service, although I have never spoken with any representative (or attempted to) so it's not the interpersonal customer service/request and response. Fulfillment, meaning the time that it takes from online order to actually processing the order and delivering the product. The business is slow in processing orders which makes shipment/delivery time even slower. It is way out of line for a major business, especially with Hollywood royalty owner/promoting.
For example, I placed an order on Sun 6th and received confirmation email of my order on Mon 7th, advising would be processed soon. I had ordered certain items for an event in which I am participating on Sun 20th and believed, with all of my online ordering experience in past, that two full weeks, including 10 full business days, would be time enough to receive my order. On Mon 14th, they finally began to process the order, as reflected in the charge on my credit card initiated on that date. So it has taken at least seven full days for the business to begin to process the order, let alone package and ship it to me, with the ordinary 7-10 business day lag time. I have no estimate for how long it will be until I receive the confirmation email that my items have shipped, however I am certain that I will not have the order this week.
My overall opinion is that, nice enough and the first outfit purchase for $25 was neat, however just really not worth the time and effort unless you require a lot of different "fitness" outfits for your profession or seriously dedicated, daily exercise program (or if you have the time and money to spare and don't really care.)
can't even begin to tell you how ridiculous this site is. They show you all these outfits and then have nothing in your size even though in the beginnig you take a test and tell them what size you are so they are suppose to show you what they have THAT FITS YOU! Then by clicking purchase you automatically enroll in the VIP program and have to pay $50 a month for it. Their stuff isn't even that cute!!! Then if you wanna cancel it's a huge pain in the ass. Also they don't restock anything!!!!!!! EVER!!!!!
You could say that if the consumer buys into the VIP Membership than it's buyer beware - but the first time you order you really pay attention to the 'first order for $$' and don't necessarily see the part about it is going to cost you money every month. It's online shopping - why would you think you were going to pay $49.95 each month? It might not be a scam but it is misleading as you don't expect the very high membership cost. I'd advise not shopping at Fabletics.
I have purchased several things from fabletics and absolutely love it. It sucks that all of these people didn't bother to read the fine print. I read it and have had no surprises! I know that if I forget to skip the month, I will get $50 towards a new amazing workout outfit! The clothes are so soft and comfy, and fit great! I had to email them about a question I had and they got right back to me the next day! I really wish people would just pay attention and read before bashing something. It's just so juvenile to not do your research. Any time you go to order online, always read the fine print. Sucks that all of you negative people had bad experiences and surprises. I LOVE fabletics.
It's a pain to cancel. You have to use their automated system which doesn't work very well and will just hang up on you repeatedly if it can't figure out what your saying. Not worth the aggravation. There are many other stores that have similar clothing for similar prices and much better service. Not to mention if you miss the short window to skip the month they automatically charge you $$.
The quality is worse than old navy, the fit is not great either and if you wish to return something there is a restocking fee plus return shipping. Complete waste of money! Their customer service is non-existent. You have to call them and they NEVER answer. The only way around them if you have a membership is to log in each month and skip and/or cancel your credit card! You have been warned, DO NOT buy from these people!
orrid quality and remember they have a NO REFUND POLICY for the Membership. You get suckered into $49.95 each and every month and your screwed if you want to cancel. Dispute your credit card at your bank and get your cash back from the we scam artists You have been warned.
I have been a member with Fabletics for about a year. When I signed up, I made sure to read the fine print where it very clearly indicates that if you do not wish to purchase anything a certain month, you must log in to your account by the 5th of the month to hit "skip". I have a reminder on my phone on the first of every month to do just that and - guess what - I haven't been charged $49.95 any of those months.
There's definitely some misinformation on this site. Yes, if you forget to skip by the 5th of the month (which I have done once), they will automatically charge your credit card on file $49.95. However, this isn't just money Fabletics pockets. It becomes a member credit on the site and you can use it toward an outfit. I can see how the automatic charge could be frustrating, but there isn't deception going on here - they make it perfectly clear on their website what the policies are when you sign up.
So far, I have found the clothes to be good quality - I've owned everything from target brand, TJ maxx, lululemon and it is on par with the better quality pieces from those places and often in more attractive designs and patterns.
Haven't spoken to customer service yet, so I can't speak to that. I usually receive my orders within a week.
Bottom line: if you give your credit card number to a company, read the fine print. Many of these reviews are discussing problems that simply could've been avoided by confirming Fabletic's policies before signing up.
It is really sad to see how many people write a negative review just because they don't pay attention. I am a VIP at Fabletics (and not an employee - I'm in accounting in a small firm in Canada) and love it. I bought my first outfit half off and for the first time athletic wear fit true to size, no XL sports bra for me anymore (I am 5'9 and a B in the chest). At the beginning of the first month I received an email with the new outfits and completely forgot to skip the month and they send me another email on the 6th or so to tell me that they added an extra 5 days because it was my first month and they understand that it is easy to forget to skip if you're not used to it.
Even if you don't skip, what's the big deal? They don't take away your money and you have nothing to show for it. You get a store credit and can use it the next time you shop.
To everyone who cry scam, grow up and read up before you spout off nonsense. It's like a little child repeating what it heard instead of using their brain and looking up facts. What a shame that Fabletics gets a bad rating because of so many idiots.
The clothes are amazing and Lululemon has nothing on them. They are super comfy and look awesome. I caught myself ordering something every months even after skipping at the beginning of the month. I'm a member for four months now so thankfully it wasn't so bad yet.
I also got their yoga mat and bag and it's just as great a quality.
Once I had to return a top because it looked to big and that was no big deal. They send me the shipping label and after they received send out another one in a size smaller. Shipping is usually under a week and like I said, I'm in Canada.
Dont use these guys they automatically sign you up to a membership and charge you $70 a month for it. This is the small print you dont read. I wonder how many customers you have fooled into sugning up and they only discover when they check their credit cards. Shame on you.
Clothing okay. I have about 6-7 months worth of outfits. All okay, but I can honestly get better quality from TJ Maxx/Marshall's. Comfy though and very different in style. In regards to cancelling- I called in the morning (8:30AM CT), very little wait. They did go through the dialog (mentioned in a different post) trying to dissuade me from cancelling, but when I told them "I don't have enough money to afford" (which is true- $50 is a little steep for some for 2 articles of okay clothes) I think he felt awkward enough not to press the subject. Just a tip for anyone cancelling. Fairly painless when you put it honestly. Overall, I am glad to be uncommitted to the website. For a while I hadn't even gotten a reminder email so I kept getting the charges on my account :(. Kate needs better operating/business practices if she wants to keep this brand/Company profitable.
The scan to get your info and start charging you $50 for stuff you didn't buy. In addition, the product is low quality and doesn't fit the sizes. Additionally, it takes three (3)!!! weeks to get your order. And when I called to cancel the so-called VIP service, I was put on hold for 13 minutes, than obnoxious customer service person was rudely lecturing me and explaining how my reasons for cancelling are not good enough! Horrible, awful, shameful company. Kate Hudson should not be associating herself with this kind of scams. Embarrassment!
I have considered buying from fabletics for a while, and was getting a good deal so I decided to do so today. I spent time looking over the site and carefully picked what i want and went over and over what I would be charged as I'm always cautious of online shopping charges. Not looking hard enough was my first mistake. Firstly I was charged $10 more than i confirmed multiple times. In trying to figure out what the hell happened I stumbled upon the fact they had automatically signed me up to a VIP membership and this meant I would be deducted $50 a month automatically. This is not something I'd allow to happen and was stupid to process my order. I called their customer service line immediately to cancel and query this extra cost. She explained to me that this was because I am in Australia and the cost displayed was in US dollars (again this wasnt said anywhere and my account was set to Aus). I accepted this and continued trying to cancel my membership immediately. She did everything she could to keep me, said I'd lose my order and she could give me 500 points to be spent on the site and I'd have another month to decide. I said fine leave it and left it at that. Proceeded to check what I could buy with these points and basically it was a head band that was it. I then read the reviews on this site and said hell no and decided to call back and cancel immediately before it was too late. I got the same woman (even though she said to me oh it must have been the other Hannah...) and I told her straight up I want to cancel right now and I dont care if that cancels my order I just want to be assured it goes back into my account. She just says to me dont worry about that. I had to keep saying to this woman I obviously am concerned and need to be assured because there is no assurance from me here. She said I'd recieve a confirmation email and the money back for sure. I still dont know if I will get the money back or what to do if I dont. I seriously wish I'd looked into reviews more before I made a purchase. First and last time I will be making that mistake.
Unless you are prepared for all this DO NOT BUY FROM FABLETICS
Can't believe Kate Hudson is associating herself with this.
If i could have written a shorter review I would have. this all happened to me in the last hour.
DONT MAKE THE SAME MISTAKE
Wow, Kate Hudson- really?! You want your name to be associated with crap clothes? I signed up for a membership, I received my one and only order, realized right away that these clothes are certainly not worth $49.95 and up, then promptly emailed to cancel my membership. I never heard back, stopped receiving any other emails from Fabletics, assumed all was good. This was March 2015. For some reason, in August 2015, they decided to charge my card $49.95. No email saying, hey- pick out this month's outfit, no communication at all. When I log into my account on Fabletics.com, I had to dig around to see that they did in fact charge my card in August. WTF? Calling customer service is awful. I sat on hold forever and I'm pretty sure the rep who answered had no clue as to what I was trying to tell her, since I had to repeat myself several times. The call ended with her telling me the membership is cancelled and my card would be refunded... we'll see.
I first signed up 7 weeks ago when I ordered a few items. At 4 weeks I emailed saying I haven't received said items. I was told they were in Sydney. Today ( 3 weeks after I sent the email), my clothing still hadn't arrived so I called. I was told the items that I ordered where out of stock and I wouldn't be receiving them. Understandably I was pissed but we decided I would get store credit and 50% off my first outfit purchase, with the credit in my store 30 minutes later. An hour later I receive an email that I would be receiving a refund and not store credit.
I'm glad because I will be calling up tomorrow to close my account.
Horrible customer service — a “help” link that never loads, a returns link that never loads, a help chat that never answers and if you email basically they will tell you too bad for you, they only deal with returns and service issues via phone. One note, it must be terrible for their CS people who respond to emails because they don't have the power to do anything. Yes, they are cheap but it is not worth savings for items that don’t fit consistently, have dyes that bleed even after repeat washings and awful customer service.
I am still waiting (after 4 weeks) for my items to arrive. DHL is saying they can't track as Fabletics doesn't [ay for door to door service. Fabletics is telling me to call Australia post, who have no idea as its a DHL package. Who knows if I will ever receive my package. Terrible customer service, I have sent 8 emails in the past fortnight and only one person got back to me yesterday.
have cancelled my subscription without even receiving my goods. what a rort!
I am a current member of Fabletics, and the company is not the problem. My first outfit was purchased, sent, and I was satisfied. During the sign up period I read the fine print, maybe you should try it. The site clearly states that you have a 5 day grace period in the beginning of each month to either purchase an outfit or skip the month. Nowhere does it state that they will notify you to remember to do this because most of us are adults that don't need basic reminders. The second month I completely forgot, and on the 6th day was hit with the charge I knew would hit my account. I called the customer service and just asked if it could be waived if I purchased something, the lady had no issue with this, the charge was removed, and I bought my second outfit. I bought the 3rd month, and since then I have opted to skip each month except this current one because I wanted a new outfit for the gym. Nobody has to remind me each month to skip, I just do it on my own - like paying rent. And you should have faith that you too can remember. Good luck and happy shopping!
After canceling my membership because the clothes were cheap and didn't fit (I nearly had to cut them off my calves), I came to found out that the six "credits" I had in my account with a cash value of $299 could not be used. Absolutely criminal! I should add that I had to call 3 times to cancel my membership. I kept getting "disconnected."
bought an outfit for the first trial offer.. absolutely loved the gym trousers but not the shirt as it didnt fit well .. tooo low so it just displayed my sports bra.. tried to get an exchange or refund and was told it was not possible unless i return the whole outfit... an exchange was not reasonable for a smaller shirt at least? tried cancelling VIP membership and they tried to offer me 500 free VIP credits.. whats the point if you will only like half an outfit and not be able to return the seperate item... and no.. i couldn't return the trousers.. loved it so much that i wore it that day so too late to return unfortunately
Wow, what an experience! I decided to order on-line from Fabletics and they offered me a first time discount which I was really pleased about. I thought it odd that I didn't receive a confirmation email about my purchase, but logged into my account and I could see that the order had gone through. It took over 2 weeks for my parcel to arrive. I kept a few items and then wondered how to return the rest for refund as it wasn't clear on the enclosed receipt. I went on line and discovered I had to call Fabletics and read out to them every item I wanted to return or send a list via email, so I sent it via email. They then wrote back to me and said I had to arrange for Hermes to collect the parcel from me on a specified date. I had to print the Hermes return receipt and arranged a collection time which could be anywhere in an 8 hour period! It's the most complicated returns process I've ever had. A week passed and no refund. Another week passed and no refund. At the end of that week I called Fabletics and they didn't have my parcel yet!!!! At the end of the third week, I emailed them and said I was getting worried and they informed me I had just been refunded. Phew I thought again....but then I saw the refund amount and I thought it looked a bit low. So I decided to work out what I should have been refunded and guess what, they hadn't refunded enough. I don't even know how they came up with the amount because I couldn't reconcile it!!! So I had to write to them with an excel spreadsheet showing how much they really owed me. This was the only time I was happy because they responded and said I was right and I got the refund. Three days later I decided to check my credit card to see if it had bit my account and there I find a £44 charge!!!!!!! I thought someone had used my credit card fraudulently, so I rang them to find out what it was and apparently as a VIP member if I don't buy something from them each month they charge me £44!!!! If I decide to buy something with that amount, and I return it, they won't give me back my £44, they just keep it forever!!!! Woweeeee, if that's how you treat a VIP, I wonder how you treat customers you don't give a hoot about!!!. I searched for reviews on line and there were so many saying they had taken monthly payments without the customer realising. I feel lucky because I noticed the first one. Some people didn't notice for months and months! One lady managed to get a refund and when I pointed this out to them, they still refused to give me my money back. Remember, this isn't a refund, they just took my money and I got nothing for it. I have emailed and called them many times, but they keep refusing to give me my money back. I have spent so many hours dealing with this company for one order - I spent £33 - what a mistake! Whatever you do, stay away, these guys are rip off merchants and their products aren't even that good. Beware!
Only noticed after 4 months that fabletics have been taking £44.00 a month off my account, they trick you when you do an online purchase in that in order to get the discount you have to become a VIP member but this is not obvious. Then they take money off your account every month and you have to buy there clothing and they will not credit you. What an absolute SCAM, I will never buy from them again and I hope that everybody doesn't, what a SCAM!!!!!!
Of course, the only reason people send reviews is because they're either blown away by the service or they're very unhappy with the service. From what I've read, most are unhappy. This review will be no exception.
I had been a VIP member with Fabletics since November. I'd seen something I liked and purchased it but after that didn't see much that grabbed my attention, so I kept skipping the months. This past month, I didn't get a notification telling me to either skip the month or get charged the VIP fee. ($49.99 USD) Keep in mind, I'm in Canada.
* I also had the EXACT SAME ISSUE with their sister company JustFab. THEY FORGOT to email me a reminder. (They charged me $39.95. USD)
I have yet to receive my refund, which will no doubt be LESS than what they took out of my account because of the exchange rate. That's what happened with JustFab.
These people are crooks. They saw that I kept skipping months and probably thought it would be a good idea to just "forget" to email me a reminder. I'm not happy with Fabletics or JustFab. The fact that Kate Hudson would lend her name to this company is BEYOND me. Don't get involved with these people unless you like surprise charges on your credit card! Or you can buy their products but don't sign up to VIP.
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