Call customer service and cancel your membership but don't blame the company for your lack of common sense. (in 118 reviews)
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Already asked about fair trade materials and where manufactured. Did not receive any solid answers... just got the run around. I simply want honest answers. If there is nothing to hide then there sould be no problem answering these basic questions. Prior answers: materials from various sources and manufactured in Asia. So obviously not fair trade materials and possibly manufactured in sweatshops.
I have made one off purchase without signing up for VIP. Yet they set up Direct Debit to my account without me authorising it. When I emailed them with evidence that I do not have an account for VIP set up ( email address not registered by the website) they went on and set up one for link to reset password straight the next day. Beware as I had to block paypal from both of my cards debit and credit. Yet they still managed to set up direct debit. Shaddy scammers. Dont buy anything fr them. Customer service is absolutely uselles and have no basic knowledge of Consumer law!!!
DO NOT SHOP AT THE FABLETICS IN BRIDGEWATER COMMONS, BRIDGEWATER NEW JERSEY. The manager named Samantha is like the wicked witch!! Nastiest person I've ever met! I was going to purchase several things but the managers rudeness made put everything down and leave
This company sucks my mom ordered a lot of things and next day she got a call saying that they couldn't send her the clothes because her credit card was mexican and she was trying to get it shipped to portland she was trying to get it shipped to Portland because they won't ship to Mexico and one of my sisters lives there and was going to bring her order to Mexico
Other thing that sucks is their customer service people we explained the situation a thousand times we even called American Express and they said they authorized the charge it was fabletics who had a problem with my moms order we gave them all our info verified everything and the robot sorry supervisor had no good answers as why the order couldn't be sent too bad that my moms $600 order wasn't good enough for them instead she ordered from athleta and guess what they accepted the charge and clothes are already on its way
Do not pay for express delivery. What they fail to mention anywhere on their website is that it takes them 3-5 days to even process your order and then a further 2-3 days to deliver. This is despite them claiming Express delivery is within 2 days when you pay at check out. Customer service was appalling when I phoned up to query something.
All in all, great if you're not in a rush and don't have any queries. If you don't like hassle then I would avoid this company
I went on the site to buy an outfit with absolutely no understanding that i was signing up for some VIP membership. Yes i understand I should have paid more attention to what i was clicking when i was checking out but obviously if this many people have had the same problem, they do not make it as clear as they should. this is absolutely ridiculous. I realized six months later that they were taking £44.00 off my credit card every month - meaning I am now charge an over limit on my card. I sent an email and they said I had to call, how convenient. They refused to refund me the money they had taken out even though I hadn't received any clothes from the site for this in five month. They said the money was in my account as a store credit. Fabletics I don't want to buy anything from your $#*! company. Get your work out gear anywhere else and save yourself the hassle.
Bought an outfit with the announced deal, didn't realise i was signing up to the VIP service (which honestly just consists of annoying newsletters and offers that are still overpriced) and was charged £44 per month for the past 3 months. Luckily i checked my bank statement otherwise this would still be going on. Had to beg the customer service person on the phone about 10 times to cancel the membership and he was still trying to talk me out of it. Still emailing with the customer service almost daily, but not lucky in getting anything refunded. Apparently i can spend the money in the shop online. Do i want to spend £132 on gym clothes?? Not really!! All i wanted was one outfit and now this. The member credit is really not straight forward and i can't find items that come to £132.
Pretty bad Kate Hudson would endorse this as a celebrity. To me this feels like a massive scam and i don't even want to know how many people are still paying the monthly charge without realising!
I heard about Fabletics through a Facebook ad. I decided to get an outfit for the $25 dollar special. I thought the website was clear about the VIP process and that I had to become a VIP to buy the outfit. (I've been in situations like this before so I knew to read all the writing before agreeing to anything). I have always skipped the month and never been charged on the months I skipped.
If you're complaining about opting into VIP membership without knowledge, chances are you failed to read your agreement. Even though this is annoying and not the best business practice, it IS your fault, and it didn't take me too long to understand the agreement I was getting into when I bought my first outfit. However it was tedious and annoying having to remember to "skip this month" every month.
What I do find annoying however, is you have to call a customer help line to opt-out of membership. Most companies allow you to do this online. The company does seem to take extensive measures to hold on to customers, rather than allowing customers to simply love the brand and become loyal.
I loved the product I received. Very good quality product. I wear it all the time.
I have cancelled my membership simply because I don't like the way the VIP membership works. I still stand by the product, but the company NEEDS to find a better way to do business.
I received an email not long ago about how outfits were 75% off so when I clicked the link I saw I could get outfits for 20$ so I figured why not! I read what comes with being a VIP member and I knew that being a VIP member meant being charged 49.95$ a month. But when I received the email today that I had been charged, as or they like to say "credited" 49.95$, I was caught off guard because when I bought that 75% outfit I was AUTOMATICALLY signed up. So I called to cancel and when the lady said why I said that I couldn't even remember ever becoming member so she proceeded to tell me that I was right, I had never signed up but that I automatically became a member because of that purchase.
I understand they are a business, but how is that fair?
I had no reason to take into consideration the fine print because I didn't even know it applied to me!!
Love the clothes I did receive, but once I purchase for the credit I currently have, I will no longer be a Fabletics customer.
I really love all of the merchandise and I completely understood the process of being charged if you don't skip a month and I even forgot to one month and was charged and just had credit on the site. However, this month I skipped, I got a confirmation of skipping, the site said I skipped and my account was charged anyway! It withdrew $49.95 from my account and I got charged with overdraft fees from my bank. I had no credit on my account. I emailed them and they responded telling me I don't have an account. I called them and they told me it wasn't up to them for the charge and I had to contact my bank. When I decided to cancel my membership the woman talking to me was short with me and extremely rude. I am very disappointed because I love these clothes and I had high hopes for it. I will never use this or any other site associated with it again.
Tip for consumers: I really do love their products but they didn't hold to the agreement. I understand if I didn't skip but they just took money from me and I have no idea where it went.Ask Sydnee about Fabletics
I was with Fabletics for about 10 months. In that time I purchased quite a few outfits. All of the tights and capris are great and holding up well through washings. Nearly every top has stretched, fallen apart, faded (even with line drying), and become unwearable. I called and cancelled, and yes, the rep tried to keep me as a customer, but I was patient and got beyond that. What totally annoyed me was 1) I got 2 friends to sign up using my personal code and was NEVER provided the promised credit. 2) Customer service remained unresponsive to my complaint, and 3) Prior to cancelling I used my accrued points to order a tank top and a wrist pouch for running. I never received the pouch. I contacted the service reps via email 3x's and have never received a response. So to heck with this company.
I am annoyed at both myself and this company. I know I should have read the small print and I am annoyed at myself for that, but I am also annoyed at this company for doing this in the first place. It is a ridiculous system obviously aimed at taking as much money from people as they can especially if the members get nothing in return. Also when I rang to cancel my membership the person I spoke to was determined to change my mind and kept going on and on about this deal or that deal. It was difficult to get her to accept no. Although she was at least polite about it. My advice is yes use the website if you want to, just make sure you know what you are getting into. I wish I had and will definitely do so in the future.
I went on the site to buy an outfit with absolutely no understanding that i was signing up for some VIP membership. Yes i understand i should have payed more attention to what i was clicking when i was checking out but obviously if this many people have had the same problem, they do not make it as clear as they should. this is absolutely ridiculous. I realized two months later that they were taking 50$ out of my bank account every month. I sent an email and they said i had to call, how convenient. They refused to refund me the money they had taken out even though i hadn't received any clothes from the site for this. They said the money was in my account as a store credit. Well sorry Fabetics i don't want to buy anything from your bull$#*! company. Get your work out gear anywhere else and save yourself the hassle.
My daughter, a 16 year old school girl. purchased one item from this site costing £9. Apparently, hidden deep in the terms and conditions she was agreeing to pay £44 every month for the privilage of being able to buy from them as a VIP member! - The £44 has twice been withdrawn from her account but her account balance is still zero because she'd need to send more money to buy products available in local stores for the same price. What a con! - This is illegal in the UK where we are and we will fight to have this site closed down ASAP. Apparently membership is for life and they are unable to cancel - ever! - Only if you log into website regularly can you stop a payment. Avoid this site it's one of the very worst I've come across.
It's not that we don't understand that it is a monthly membership fee. It's that when you try to skip or cancel they make it impossible, and that they keep your card info!!!
I liked the pants I got. I decided it wasn't for me when for THREE MONTHS in a row I couldn't get my sizes or the sizes I could get were preposterously off.
Decided to cancel and had to fight with the customer service agent who told me repeatedly, "I'm not going to cancel you, I'm going to give you x amounts of credit." Finally got her to cancel my VIP membership after a fifteen minute argument, only to discover they had kept my credit card info and charged me again the next month! Called to cancel again today and had to endure another upsell conversation where they didn't want to reimburse me.
Not worth the stress.
I think it's hilarious that people are complaining about the VIP membership charging them once a month when it CLEARLY states what you are getting into when you purchase. Don't be so cheap to ignore what is CLEARLY written. I have LOVED all my pants and can't believe the quality for a such a low price. The tops are mediocre and I"m not sure why they don't wash as well as the pants. The style on me also didn't fit right. I had to cancel unfortunately because I am traveling the globe and really need to save every month not skip. Cancellation was TOO EASY! Again, I'm not understanding what everyone is talking about concerning canceling. I received an email stating that my membership had been cancelled as well.
I will never be purchasing anything from this site again. I kept receiving advertisements from them saying I can get one outfit for only $14! So I created an account and chose my outfit. Little did I know, that I had just become a VIP member and they would charge me $50 a month for not even buying anything! I am pissed. I did not even find out I was a VIP member or that I was being charged until I found out through my bank statements and researched about why I was being charged. They need to make it abundantly clear as to when and why they are charging you! Maybe send an email saying, "Hey by the way, you're a VIP and that means we get to take all of your money. So we will be doing that this month, thanks!" NEVER AGAIN!
Fabletics is fantastic if you actually READ what you are signing up for. It takes two seconds out of my day to skip a month by the 5th. Super easy to skip just press a button. I skip every month just in case I decide not to purchase. Not sure why people are complaining so much. Don't give a website your credit card number unless you've read the terms and conditions I have had no issues yet with ANY of the clothes I've gotten. Love their leggings, thinker than Lulu lemon. Also feast shipping. For me it has usually taken from 3-5 days of ordering to receive. The clothes are so cozy and I've had no issue with the clothes. The fabric is cheaper than what you'd get at lulu lemon but like you get what you pay for, it is half the price of lulu lemon. Anyways, don't believe these reviews. People seem to be able to take time out of their day to write long negative reviews when they should have spent the time actually reading before buying.
Great concept, but unyielding. I desperately tried to order an extra shirt that came with an "outfit" . I bought the dang outfit as well and was merely trying to buy TWO of the tops. But the only way to buy one more of the tops was to buy the entire outfit again. That's crap.
Then I see I was automatically enrolled in a membership and my next "outfit" was scheduled to bill only days after my purchase. WHAT? Try to unenroll. You MUST call them and go through a tightly scripted beat down before they honor your request.
Then the order arrives and the outfit pant's are super short. I now see that their site defaults to a short length for all pants. So I try one more time--let's see what their return policy is. 30 days. I bought the outfit for my daughter for Xmas, so that won't work.
At this point, I'm pissed. I send an email from their contact form--NO ONE REPLIES. Days later I go BACK to the contact page and suddenly now you cannot return from the form. WHAT? So I have to get back on the phone and go through a similar beat down as I did with un-enrolling from their auto renew program. SUCH crap.
But the best was last. They charged me a restock fee. How's that for insult to injury.
Kate has hired a slick as hell telemarketing team. I"ll give her that, but get anyone off the script--no way. And you'd think they'd offer me SOMETHING off the script since every turn of this purchase was not ideal.
Can't recommend this or support it on any level.
I have now been the victim of Fabletics scam!
I've created a petition, if it's happened to you, help me get them closed down by signing it!
Total scam! I was really excited to sign up and receive my first outfit. The quality is good as are the designs. But then I find £44 coming out of account every month because I've automatically been signed up to their VIP membership. Which I didn't want! Also, they give you the option to 'skip a month' so you don't get charged, but you need to do this before the 5th of the month. They send out a newsletter reminding you to do this on the 6th!
I found the concept interesting thus decided to give the service a try. However, I was not happy with the quality of merchandise received and decided to cancel the membership. The materials were thin and low-quality (had a hole develop in a shirt during first wash!). This is where the trouble began. Good luck cancelling! No one ever answers the phone. Tried calling multiple times and despite being on the phone for hour+ I never got to talk to anyone. Tried different days, different times, same story. However, if I tried calling pretending to be wanting to make a purchase, voila, someone answers. However, I knew that was too good to be true - as that person "was not authorized to make membership cancellation". A complete SCAM! Save yourself frustration and buy your leggings in TJ MAXX/Marshalls. You will get far superior quality and save yourself a headache of trying to track someone down for cancellation.
I've been a VIP Member for about 6 mos now and I have bought several outfits from them and really love the quality of their products. The outfits are super cute and wash/wear well. My only real complaint is their limited availability of the outfits. It's like they only make so many of certain outfits and if you don't jump on the website right away and order then forget about getting what you like in your size. So, that is a drawback. :( I've read lots of news articles and bad reviews about the monthly subscription, but really it's not that hard to set a calendar reminder either on your phone or your computer to remind you to log into the website and hit skip each month if you don't want to buy an outfit. That's what I had to do because I'm busy and I RARELY check my e-mail, so I ended up with a charge on my account and was like - WOW! But, then I logged into the website and saw I had $50 to spend. So, I bought an outfit. No harm; no fowl. Could I have spent that $50 somewhere else? Sure. Had I planned on buying an outfit? Nope. Is it a bit shady on the companies part? Maybe. But, it's an easy fix - because I DO really like the quality of their clothes and I DO plan to keep buying their product, so I set up the reminder on my computer and - BAM, problem solved. Now, I only order when I want something. ;) However, please note their sports bras DO run SMALL, but they are sooo damn cute! :D If you have bigger than a C cup, though, I would say sadly you will not be able to enjoy their sports bras. :'(
The Are a compleate scam and have ripped me off! ! I signed up as a member and with that I was supposed to get A $25 dollar deal on first outfit with free shipping. Turns out only about three outfits had that deal the rest were $30 or more so I decided to buy an out fit any way the total was around $40 dollars including shipping. About a month later I got a $40 bill which was the cost of the outfit and then the next month I got another bill for about $40 when I hadn't bought any thing else! I figured out that being a memeber is signing up to pay $40 each month even if you haven't bought anything from them! And to cancel your membership you need to ring them and cannot email. Which is hard for time difference when living in Australia!
I've seen there adverts and thought I would try it , ordered and outfit , didn't choose to sign out by vip but it did it anyway , so I called them to cancel the vip , the lady on the phone tried to push me in to keeping it but after a 10 min conversation she finally canceled , but worse of all they have taken the money out which I also payed for two day delivery , it hasn't arrived and they have deleted my account. They won't be so quick to give it back as they are to take it.
Fabletics is ridiculously shady. I ordered a tank top and pants as part of the VIP promo. I'm pretty good at reading things, but I missed that they are going to automatically charge your credit card each month if you don't make a purchase. On top of that, my order took over a month to ship, and when I tried to call Fabletics, I had to talk to a computer, then the guy on chat told me it was my fault, and finally I had to call back to cancel my membership. What a scam!
I purchased my first outfit for not $25 but $29.97 (site states $25). No biggie it was a cute outfit and $4 extra with no shipping....OK. I added item to my cart and kept shopping (btw, they give you an hour to shop). So I figured I would look around. I saw a pair of adorable pants that were 59 down to 39 down to 19.97. I put them into the cart and went to check out. The checkout gave me two prices $169 and $69. Not the $49.94 I was expecting, I immediately called them and they tried to tell me that it would have been that price had that been my first outfit, but it was my second item so therefore i had to pay 39 for the pants. NOT!!!! I told them that if that was the case they should have the page refresh once you add your first item....the page should then refresh to actual prices and not try to lure you to add items at a special price. Needless to say, I accepted the order only because they gave it to me @ $49.94 and honestly 35 minutes later not sure if it was worth it. we shall see. as soon as my order arrives I will be canceling my membership and DARE them to charge my card. STAY AWAY!!!
I keep getting emails from this website, so I figured I'd try it out. Bad idea. The clothes are absolutely terrible. They may look cute and stylish online, but the material is extremely cheap-looking and very, very thin. When I got the outfit, I took one look at it and knew it wouldn't survive the washing machine, let alone a strenuous workout! I have not had (as so many others here have) an issue cancelling, but it took forever to actually speak to a live person since emails never seem to be answered with this place. Save your money and your energy. Don't bother ordering from here. I don't understand why someone like Kate Hudson would put her name on such an inferior brand like this.
They take advantage of the buyer, made money off of people's trust. Policy and customer service designed to be avoidant, and they will not keep their word in offering to cancel your account. They trick you into blindly authorize bogus charges for clothes you can buy for 5-10 bucks at any outlet store with the same quality. Kate Hudson you really gona sell us out like that?
You were taking payments out of my account after I placed my first order with you, without asking me you have refunded this me and told me my account would be cancelled, yet you have taken yet another payment out of my account, I'm disgusted and I will be making a formal complaint in the morning
Don't use this site unless you are willing to pay for this so called 'VIP' account of £44.00 a month to basically throw your money away for nothing.
I purchased on this site in may for just casual yoga leggings. I had no clue about this so called 'VIP' scam that as soon as you put your bank details in on your purchase you are automatically signing yourself up for these monthly payments. I unfortunately didn't even notice them for a few months, I wasn't given any emails or invoices.
I have now contacted them via email as no doubt it will cost me to call them.
DONT USE THIS SCAMMING FABLETICS.
Nice clothes, but shady scheme. I was swindled too...read all the other reviews! Don't sign up for the VIP Membership.
Let's all get together and file a formal complaint or start a class action suit against this company. They have taken advantage of and blatantly cheated enough people. Who's in?
I am so fed up with this company and I swear I will never join another "club" online again. They keep charging me and when I tried to use the so-called credits, the site wouldn't allow it because my amount needed to add up to a very specific number. Ridiculous. So basically if I spend any amount lower or higher than $99.95, I am out of luck. Insane.
This place is a nightmare. It uses a call center in Asia and you get subjected to the worst customer service. They forced me to give me a credit card number just to use my gift certificate from my sister. They told my sister that I would get an emailed message saying "here's your gift certificate." They never sent it. Then they sent her the number of the gift certificate which absolutely didn't work. Then, I got annoying emails saying 'Just Go to Our website" to redeem your gift certificate. that did not work. They refused to refund our money.
When I signed up nothing was said about charging your card $50 a month unless you go on the site and pass. I did end up ordering 4 items and they are great but it's a constant hassle to go on their site and pass every month and the past two months I've attempted to go pass, their site was down. Frustrated and annoyed.
Be careful of this company. They will lure you in with nice clothes, branding and supposed 'great' offers - when you'll actually end up unwittingly signed up to their £44 per month 'VIP membership'. They make it hard to cancel this - I had to speak to someone in the customer services department for about 20 mins before he finally agreed to cancel my membership - kept just trying to 'downgrade' me or 'skip a month' when all I ordered was a pair of socks! Hard work, not worth the effort.
I have purchased a few outfits from this company and they have yet to disappoint. The outfits are sexy, comfortable and best of all well made. They are also versatile and can be converted to day and night time looks. Their shipping is fast and their customer service is friendly. I recommend this site to friends and clients.
Bought the $25 first-time outfit deal, was automatically signed up for a "VIP Membership" with no indication as to what that actually entailed. Found out later, after their emails had been routed to spam and money had been withdrawn from my account WITHOUT MY CONSENT that the "VIP Membership" was actually a "credit" where they take $49.95 out of your bank account and credit it to their site so you can spend $50 on athletic equipment that turned out to be pretty mediocre quality, especially considering the unbelievable prices.
Tried to call several times to cancel, was told the service line was closed. Finally got through and the service line was a flipping robot. If you're going to route me to a robot that tries to sell me a million things before I can cancel my account, why do you even have hours for your line???
In the end, I was able to cancel my account and get a refund for the amount they essentially stole from me. Too bad it was after my payment for a medical bill was bounced (It's $50/month and that $50 was taken by Fabletics before the hospital did their automatic withdrawal). That might sound a bit tight to some, but I'm paying insane student loans, and every penny counts. The $25 outfit was a treat to myself as I needed new workout clothes, but I sure did learn my lesson.
Kate Hudson should think twice and learn more about the structure of her own business before she goes around putting her name all over it.
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