Carol M.

Do not use this company! I ordered my first (half price £22) yoga outfit in a hurry and accept i did not read the small print. I contacted the company when i realised an additional £44 had been taken from my bank account last week, first by email to cancel my VIP membership and secondly to request a refund as i was in Greece when the emails were sent and i was not logging into my emails. They weren't having any of it and emailed back to say i needed to ring a premium rate number to cancel. I have just rung them to be informed that the £44 cannot be refunded and can only be used to purchase their goods. I have never known a company where you have to opt out every month or your bank account is automatically debited by the cost of a yoga outfit. How many yoga outfits does anyone need?! The onus is on you to opt out every month or you will be charged. This is totally unacceptable in my view, i reluctantly had to order a second outfit, even though i didnt want one as they were adamant the £44 could not be refunded. Presumably this is how they get all their business!