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EyebuydirectReviews 15,051

4.5

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,597
value
5,189
shipping
5,189
returns
132
quality
5,292
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Michigan
1 review
0 helpful votes
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Always recommending
January 28, 2026

The frames are affordable, and you can really control what you are paying for. I love this about eye buy direct because I care about my style. I'm very front facing for work, and I love to change my hair color and style to fit the room or just my mood. I'm constantly getting compliments on my frames be it the style, color, or variety. They always ask and I always tell them EyeBuyDirect! Where I get all my glasses and have yet to find a reason to switch.

Date of experience: January 18, 2026
California
1 review
0 helpful votes
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I have had 3 glasses that have been flawless. The last pair of meta glasses that my insurance paid were sent incorrectly so i had to return them and will hopefully get my refund as it was a really weird order. The item was delayed in delivery and then when I received them, it was the wrong pair and wrong rx. A bummer because probably someone got my glasses incorrectly also. I used my vision insurance so while the customer service representative was awesome, she was limited to only being able to give my out of pocket cost refunded and I lost my vision insurance benefit for the year because apparently when you purchase meta ai glasses, eyebuydirect is a distributor and cant help with the whole 3rd party distributor and also vision insurance. So that being said, i would be timid to use vision insurance and purchase 3rd party name brand items and stick to the cheaper in house products and dont use insurance, otherwise you will
Lose your benefit and be out of luck. The representative was very helpful and kept saying it was unfortunate but thats just the way it works. For now I will stick with buying the cheaper glasses with no name brand to not risk losing my annual benefit.

Date of experience: January 15, 2026
Illinois
1 review
0 helpful votes
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Easy today get new pair of glasses without having to leave your house. Very easy to add prescriptions and customize any type of glasses.

Date of experience: January 17, 2026
Arizona
1 review
0 helpful votes
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Last year I ordered two pairs of readers. They were fantastic and reasonably priced. So much cheaper than going to my local Eye Doctors office to buy them. This year I have already purchased a pair of computer glasses that work fantastically and again have saved me over $100 not having to buy through my Eye Doctors office. And... today I am purchasing a pair of readers and progressive glasses from my new prescription.

Date of experience: January 17, 2026
Ohio
1 review
0 helpful votes
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Great Glasses, Great Customer Service
January 27, 2026

I have had many pairs of glasses from here. Never had a problem returning them when I need to. Have attempted to order from other places but always end back here to order.

Date of experience: January 17, 2026
New York
1 review
0 helpful votes
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Best online Store for glasses
January 27, 2026

Just bought 2 more pairs which will be a total of 15 pairs purchased over the last 7 years. My hubby calls me the female Elton John as I have glasses for every outfit.

Date of experience: January 17, 2026
Oklahoma
1 review
0 helpful votes
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Great service and love my glasses!
January 27, 2026

It was excellent and even had an issue with script and you all handled it professionally with great customer service and got me the corrected pair asap.

Date of experience: January 17, 2026
Massachusetts
1 review
0 helpful votes
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Great
January 26, 2026

Great, that's the reason I came back this time. Convenient and cost effective. Haven't had an issue with any of the glasses I have ordered from here.

Date of experience: January 16, 2025
Tennessee
1 review
0 helpful votes
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Much more affordable and ways to shop for eyeglasses. We have tossed with this back and forth and the constant discounts helped to make our decision!

Date of experience: January 23, 2026
Florida
1 review
0 helpful votes
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Fast and so easy to use
January 26, 2026

Love the new scan your prescription feature - it even noticed that I had extra details for progressive lenses after I accidentally selected single vision

Date of experience: January 16, 2026
Texas
1 review
0 helpful votes
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I waned 4 copies of the same glasses. But there is no way to adjust the quantity which is fixed at one. So instead customers have to go through the entire time-consuming process to order one more pair. And again. And then again. So please add a quantity field to the items in the cart.

Date of experience: January 15, 2026
New Mexico
1 review
0 helpful votes
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Inexpensive glasses are fun
January 25, 2026

I purchased many pairs over the last two years. They are always perfectly prepared, with progressive lenses. It is fun to change glasses with different outfits.

Date of experience: January 15, 2026
Kentucky
1 review
0 helpful votes
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I placed an order but it was on hold. I called and was told that I cannot purchase glasses that are tinted and have a prism. I had to cancel the total previous order (2 pairs, one with tint and the other clear), and had to come back and place another order. Also, not sure the person on the phone knew what they were talking about. AND my insurance hasn't released the previous purchase so I had to buy these without insurance. So that all sucked and wasn't easy.

Date of experience: January 14, 2026
Michigan
1 review
0 helpful votes
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Love them!
January 24, 2026

I ordered a few pair from eyebuydirect. I love the glasses I ordered. I use them all and the shipping was fast. I rather order on this site than with my actual drs office!

Date of experience: April 14, 2025
Pennsylvania
2 reviews
0 helpful votes
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Convenient and relaxing
January 24, 2026

I spent $475 on a pair of bifocal glasses after visiting my eye doctor. After buying four pairs of glasses from I buy direct and only spending $300 I wouldn't do it any other way.

Date of experience: January 14, 2026
Tennessee
1 review
0 helpful votes
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I was very satisfied with the buying and checkout process this is the second time I've purchased through them but I literally just got back off of vacation which really wasn't all that a vacation due to a tragedy in the family, but this may not be I buy direct issue I'm not sure who issue it is but from what I understand my glasses were delivered the day after Christmas I think or the day before? Either way my glasses are not here with my mail and I'm a little disappointed due to the fact I don't have a pair to wear. But I do know that I buy direct is and was great experience both times but not receiving my glasses is kind of a bummer right now.

Date of experience: January 14, 2026
California
1 review
0 helpful votes
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Affordability
January 24, 2026

EBD was introduced to me yeeeears ago and always knew and appreciated the site for being stylish, reliable, and affordable. I think the prices now are on the up and up. Still a great option.

Date of experience: January 14, 2026
Oregon
1 review
0 helpful votes
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40% off lenses was a nice deal.
January 23, 2026

BOGO used to mean buy one get one. Somewhere along the way, it became buy one frame and get the second free with no deal on lenses. Shopping on this website became complicated because the daily emails contained codes that never seemed to apply to the purchases I wanted to make. Today's deal on the lenses was nice.

Date of experience: January 13, 2026
Wisconsin
1 review
0 helpful votes
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Love all of the glasses I have bought
January 23, 2026

You guys have never let me down with glasses! I am so thankful. Even though I probably lost 2 pairs of my glasses already, I am always quick to come here and replace them.

Date of experience: January 13, 2026
North Carolina
1 review
0 helpful votes
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Coating Wears Off
January 21, 2026

Ordering was super easy, and I very much liked the glasses. However, I did expect them to last a bit longer than they did (coating seems to have worn off).

Date of experience: January 11, 2026