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EyebuydirectReviews 15,011

4.5

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,596
value
5,189
shipping
5,189
returns
132
quality
5,292
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Texas
1 review
0 helpful votes
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I waned 4 copies of the same glasses. But there is no way to adjust the quantity which is fixed at one. So instead customers have to go through the entire time-consuming process to order one more pair. And again. And then again. So please add a quantity field to the items in the cart.

Date of experience: January 15, 2026
New Mexico
1 review
0 helpful votes
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Inexpensive glasses are fun
January 25, 2026

I purchased many pairs over the last two years. They are always perfectly prepared, with progressive lenses. It is fun to change glasses with different outfits.

Date of experience: January 15, 2026
Kentucky
1 review
0 helpful votes
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I placed an order but it was on hold. I called and was told that I cannot purchase glasses that are tinted and have a prism. I had to cancel the total previous order (2 pairs, one with tint and the other clear), and had to come back and place another order. Also, not sure the person on the phone knew what they were talking about. AND my insurance hasn't released the previous purchase so I had to buy these without insurance. So that all sucked and wasn't easy.

Date of experience: January 14, 2026
Michigan
1 review
0 helpful votes
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Love them!
January 24, 2026

I ordered a few pair from eyebuydirect. I love the glasses I ordered. I use them all and the shipping was fast. I rather order on this site than with my actual drs office!

Date of experience: April 14, 2025
Pennsylvania
2 reviews
0 helpful votes
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Convenient and relaxing
January 24, 2026

I spent $475 on a pair of bifocal glasses after visiting my eye doctor. After buying four pairs of glasses from I buy direct and only spending $300 I wouldn't do it any other way.

Date of experience: January 14, 2026
Tennessee
1 review
0 helpful votes
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I was very satisfied with the buying and checkout process this is the second time I've purchased through them but I literally just got back off of vacation which really wasn't all that a vacation due to a tragedy in the family, but this may not be I buy direct issue I'm not sure who issue it is but from what I understand my glasses were delivered the day after Christmas I think or the day before? Either way my glasses are not here with my mail and I'm a little disappointed due to the fact I don't have a pair to wear. But I do know that I buy direct is and was great experience both times but not receiving my glasses is kind of a bummer right now.

Date of experience: January 14, 2026
California
1 review
0 helpful votes
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Affordability
January 24, 2026

EBD was introduced to me yeeeears ago and always knew and appreciated the site for being stylish, reliable, and affordable. I think the prices now are on the up and up. Still a great option.

Date of experience: January 14, 2026
Oregon
1 review
0 helpful votes
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40% off lenses was a nice deal.
January 23, 2026

BOGO used to mean buy one get one. Somewhere along the way, it became buy one frame and get the second free with no deal on lenses. Shopping on this website became complicated because the daily emails contained codes that never seemed to apply to the purchases I wanted to make. Today's deal on the lenses was nice.

Date of experience: January 13, 2026
Wisconsin
1 review
0 helpful votes
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Love all of the glasses I have bought
January 23, 2026

You guys have never let me down with glasses! I am so thankful. Even though I probably lost 2 pairs of my glasses already, I am always quick to come here and replace them.

Date of experience: January 13, 2026
North Carolina
1 review
0 helpful votes
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Coating Wears Off
January 21, 2026

Ordering was super easy, and I very much liked the glasses. However, I did expect them to last a bit longer than they did (coating seems to have worn off).

Date of experience: January 11, 2026
North Carolina
1 review
0 helpful votes
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So nice never had a problem, the collapable case was the only think i feel like i may have not needed to spend money on bc i never used it

Date of experience: January 11, 2026
Sri Lanka
1 review
0 helpful votes
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So Happy Insurance can be Applied
January 21, 2026

I have been buying from EyeBuyDirect for 2 years and they have never disappointed. Glasses arrive on time and it stellar condition. I'm very happy my private, commercial insurance could be applied to save money. When I didn't have vision insurance, the coupons were very comparable.

Date of experience: January 11, 2026
Ohio
1 review
0 helpful votes
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LOOKS GREAT ON.
January 20, 2026

PLENTY OF FRAMES TO CHOOSE FROM. VERY EASY TO INPUT MY PRESCRIPTION AND SELECT THE LENS.
THE PRICE WAS VERY GOOD. THE ORDER WAS PROCESSED QUICKLY. I AM VERY HAPPY WITH MY
GLASSES.

Date of experience: January 10, 2026
Virginia
1 review
0 helpful votes
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Postponed
January 20, 2026

Waited a long time for appt. Then was told it was cancelled due to doctor's illness but wasn't scheduled another appt until 3 weeks later

Date of experience: January 7, 2026
Missouri
1 review
0 helpful votes
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Amazing from start to finish
January 20, 2026

This company is amazing. It's easy, it's fast, and it's honest. From the moment you login until the moment you press checkout, it's simple, efficient, and won't break the bank.

Date of experience: January 10, 2026
Massachusetts
1 review
0 helpful votes
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Great customer service. I bought some glasses that didn't end up working for me and I was able to exchange them which I really appreciate. Great products.

Date of experience: September 15, 2025
Ohio
1 review
0 helpful votes
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Finally!
January 19, 2026

It's a pleasant experience, shopping for glasses on eyebuydirect. There is no hard sell, no surprise up-charge and no commissioned salesperson crowding you to choose. Great glasses. Great service. Very satisfied.

Date of experience: January 9, 2026
Michigan
1 review
0 helpful votes
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The hole process was poorly done.
January 19, 2026

Avery hard time getting through it and when I received my glassed I can not see through them my Eye doctor say some people can not see through plastic poly glasses, my old eye glasses were glass.

Date of experience: January 9, 2026
Iowa
1 review
0 helpful votes
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Love this company
January 18, 2026

Keep coming back! Always a good deal to be found. I got tired of ordering 1 pair of glasses that cost $700 for my kids to break them in a week.

Date of experience: January 8, 2026
New Jersey
2 reviews
0 helpful votes
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High quality, great prices.
January 18, 2026

This the 3rd time I'm ordering the same frames because of a change in my p[prescription. I've been very happy with the quality and prices.

Date of experience: January 8, 2026