EyebuydirectReviews 14,570

It was a customer -focused experience, from ease of online selection and ordering, to regular status updates, timely delivery, packaging and a quality product.

I ordered 2 sets of the wrong glasses. Your people after an hour came through. Not only the correct prescription but also a refund. This was not easy but very satisfied once all the BS was vented. I will use Eyebuydirect again.

Overall happy with EBD, ordering is quick and easy and I typically get the free shipping pretty quickly. In the end though, you get what you pay for and in my experience, they break easily.

Not great because I added my payment information during check out, thinking the glasses were ordered. I did find it odd that we didn't receive a confirmation email immediately after. However, I've come to find out 5 days later, that I did receive an email a few hours later that went unnoticed because it was sent to me a few hours after placing the order causing the glasses to not be processed.

This will be my fourth pair of glasses from Eyebuydirect. The quality has been great and keeps me coming back.

The key, I believe is having a good measurement of your pupil distance. That will help ensure a good fit. Go for fit first over style if you want to be happy with your glasses in the long run.

There is a tool on the website where you can 'see' the glasses on your face via your computer's camera. So you do get to try on the look - virtually - but not the fit. That's why I emphasize narrowing your search to glasses that fit your face size first.

Of course, there is a return policy if you don't like anything about your glasses.

Keine Antwort trotz Werbung mit Umtausch innerhalb von 14 Tagen

"trying on online" works well. Glasses arrived on time and are of good quality.

From the date of purchase to the date of delivery, I was kept abreast with the progress of my order.

I've been purchasing from this website for several years now, and most recently the website is nonstop crashing. It does not matter if I browse the website on my phone, my computer, my tablet - it all ends in the same result where the page freezes while loading the thumbnail photographs of each model, before then crashing and forcing me to have to refresh the page. It took probably 20-30 extra minutes just to be able to actually browse through the website and make my selections

Went on line called 800 number and was walked through the process seamlessly. Was contacted a couple days later that frames would not work with prescription and had to choose different frames. Called support and they suggested a similar frame and it was even cheaper than first. For the price I ordered two and the representative gave me a further discount.

My 3rd purchase with Eyebuy and they are wonderful products and friendly phone staff if needed. My daughter is near sighted in one eye and I need blue light glasses. They always have a wide range of price stuff.

Excellent customer service who helped me get all the discounts available. There were so many choices to pick from and easy to order.

I've ordered at least 15 pairs of glasses over the last three years. I just like glasses and different colors different sizes and I've always had an unlimited amount of options here. They also have one of the biggest collections of large and xl frames that I've seen across different company's. I also literally get the most amount of compliments on my glasses when I order from here.

Good glasses! But the materials for less expensive glasses don't hold up as well as they should i feel. This is the second time ive had a pair of glasses snap on me, and i'm assuming it's the plastic not being able to keep up with the wear and tear and cleaning routine i use. I do really love my glasses though and hope maybe bringing light will help?

I received my glasses and wore them for a couple of days. I had a headache after wearing while driving. And I could not seem to focus them while reading. Returned, waiting for refund.

I tried to re-order a pair of glasses from an old order. Unfortunately, they were out of the frame color that I'd previously ordered. The same frames were available still, but I needed to just change to one of the colors still available. Unfortunately, the on-line re-order process isn't smart enough to create a nice copy of the order, and just allow easy selection of a frame color that's available. SO, I had to completely create a new order, trying to remember all of the other details that worked well from my previous order. Worked-out fine (I think/hope), but definitely something that could be improved upon.