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EyebuydirectReviews 14,774

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,593
value
5,189
shipping
5,189
returns
132
quality
5,292
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Nebraska
1 review
0 helpful votes
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10/10
January 8, 2026

High quality glasses for a fraction of what u pay in store. More durable lenses and a wide variety of cute, fashionable frames.

Date of experience: December 4, 2024
Texas
1 review
0 helpful votes
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After viewing an ad on Facebook, I decided to give Eyebuy Direct a chance and I purchased a new pair of glasses, as a back up pair. The low price for frames combined with additional first time buyer discounts and the ability to customize the final product were definitely factors in my choice.

Date of experience: December 15, 2025
Kentucky
1 review
0 helpful votes
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Selection Process
January 8, 2026

I find selecting frames to be cumbersome. The price is also misleading. Once you go through the mandatory upgrades to your prescription, the price is so much more than just what they advertise for the frames.

Date of experience: December 29, 2025
Rhode Island
1 review
0 helpful votes
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Needs to work on insurance part
January 8, 2026

I love ordering from the site, great prices. When I saw I could add my insurance I was super excited but after 3 calls to the insurance support and 2 chats with agents later I had to just pay for my order

Date of experience: December 29, 2025
Florida
1 review
0 helpful votes
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They stand behind their product
January 8, 2026

My prescription sunglasses arrived with some lens defects. They promptly sent a new pair. That's why I continue to be a repeat customer.

Date of experience: December 29, 2025
Kansas
1 review
0 helpful votes
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We get what we want
January 8, 2026

This is either the fourth or fifth pair of heart-shaped glasses that Jean has ordered. She gets comments on them consistently. Always good.

Date of experience: December 29, 2025
Illinois
1 review
0 helpful votes
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The bifocals are not working right
January 8, 2026

I can see far but the extra for the bifocals ( and yes, I sent a prescription) doesn't work right. I find myself wearing my old glasses because of it. So, basically a waste of money.

Date of experience: December 29, 2025
California
1 review
0 helpful votes
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Easy site and good glasses
January 7, 2026

Always good promo codes, easy to order. I've ordered blue light, prescription, and sunglasses for my husband and me and we've liked everything.

Date of experience: December 28, 2025
New York
1 review
0 helpful votes
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Always a pleasure
January 7, 2026

I've been wearing the same glasses I purchased for many years now. Big fan of the company and always recommending them to others!

Date of experience: December 28, 2025
Tennessee
1 review
0 helpful votes
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Love this site
January 7, 2026

I won't waste money ordering at the eye doctor when there's so many great frames and sales here. Recommend it to everyone who compliments my glasses :)

Date of experience: December 28, 2025
Alabama
1 review
0 helpful votes
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Always satisfied
January 6, 2026

Site is very user friendly. Easy to upload prescription and customize your order. Pricier than other sites but more than makes up in quality.

Date of experience: December 27, 2025
Arizona
1 review
0 helpful votes
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Second time around They made it right
January 6, 2026
Updated review

After receiving my glasses they were not the size I expected. Description didn't match the brand description but they made it right Recieved a refund after returning, no hassle. They gave me a credit. And I re ordered..

Date of experience: December 27, 2025

Pleased by the ease and selections available not to...
December 13, 2025
Previous review

Pleased by the ease and selections available not to mention value for premium eye wear. Well designed web site.

Date of experience: December 3, 2025
Virginia
1 review
0 helpful votes
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Took forever to get my RayBan Metas. Then the lens had been cut wrong — and because I used my insurance, they have a special return process which is very slow and not seamless. So now I have to wait for all that to go through and hopefully will be able to reorder before the end of the year and all my hsa resets.

Date of experience: December 27, 2025

Lens options
December 13, 2025
Previous review

Would like to know if transition lenses have blue light protection.

Date of experience: December 3, 2025
Canada
2 reviews
0 helpful votes
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Always happy
January 6, 2026

I have ordered multiple times and have been happy every single time, whether I had to get a pair replace or wasn't happy with the selection I was helped to choose a better pair.

Date of experience: December 27, 2025
Virginia
1 review
0 helpful votes
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Love my decison
January 6, 2026
Updated review

As a new customer experience it was a little overwelming,- so many choices! I was not sure that an online RX glasses order was for me. Your reviews helped me to decide to give it a try. The 2-3 day delivery enticement is a bit misleading until one realizes it is NOT for prescription eyeglass orders - duh
Other than that, I am very pleased with my order

Date of experience: December 27, 2025

A little hesitate but decided to try based on reviews
December 13, 2025
Previous review

A little hesitate but decided to try based on reviews. Looking forward to this experience. Richard

Date of experience: December 3, 2025
Wisconsin
1 review
0 helpful votes
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Affordable.
January 6, 2026

Trying on the glasses through video photography is helpful to give an accurate look of how they look on you, however, not accurate as to how they fit. My first pair fit my face perfect! But I will have to take this most recent ones into a local shop to have them fit to my face.

Date of experience: December 27, 2025
New York
1 review
0 helpful votes
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I hope it pays….
January 6, 2026

Last time I ordered my glasses from eyebuydirect.com it took almost 3 weeks to receive them. So this time I paid the extra to get them fast.

Date of experience: August 17, 2023
South Carolina
1 review
0 helpful votes
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Quality at a great price!
January 5, 2026

I have been using Eye Buy Direct for years! You receive quality frames and lenses at a fraction of the cost you would pay at the optometrist office. The website is very user friendly and carries a wide variety of frames and lenses choices.

Date of experience: December 26, 2025
California
1 review
0 helpful votes
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Hi, I appreciate the permission to exchange some frames that didn't work. Unfortunately now that I have the perfect frames, the progressive Rx is no good. I can only read from the tiniest strip at the bottom of the frames. Unless I can get another exchange, this is ultimately a waste of $$. I would be very grateful if customer service could work with me to get the Rx right.

Date of experience: December 26, 2025
Texas
1 review
0 helpful votes
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Why wouldn't you use EYEBUYDIRECT
January 5, 2026

Why wouldn't you want to save $$$ and shop from your own La-z-boy for glasses and sunglasses! Quick shipping and easy returns make this site one I recommend time and again! Give it a shot and you too will tell everyone to try it out. Thanks for the ease of buy glasses!

Date of experience: December 4, 2025