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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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It's a good place to order glasses just with all the add on it can get expensive real quick and if you don't get the basic stuff you'll be force to buy 2 or 3 things with it
Website was glitchy on my laptop with an "access denied" error message. Had to wait for it to be fixed before I could place my order.
Very satisfied with the ordering process, as well as quality & cost of items. My only (minor) concern is the limited offering of line-bifocals, particularly in sunglasses. But I've never been a big fan of progressives.
I ordered 3 pair of glasses. When I received them the prescription was WAY OFF. I discovered that I entered it wrong. I called and spoke to a real person and she was able to arrange free return shipping AND A FULL REFUND! So I am back to reorder all 3 with the correct scrip.
I have been ordering with Eye buy direct for years and they always deliver quality prescription reading glasses and sunglasses. The prices are reasonable. The business is legitimate, it ships within a reasonable amount of time, and if you select the 2 day shipping, it comes within those 2.
I've been purchasing from EyeBuyDirect for several years. They have great deals with Kodak lens and blu blocker which is so important to me.
Eyebuydirect is easy to order from. My order arrived quickly with out damage. My prescription was correct and the fit was perfect. I will buy again if needed.
I ordered 2 pair of glasses and it has taken a very long time to get the second pair. I had to return the first pair and was very happy with the customer service rep. But it is taking forever to get that pair back.
I fall asleep with glasses on my face. My wife falls asleep before I do, and that leads to glasses breaking lol. I came across eyebuydirect years ago and have not looked back since. I tell people all the time to buy in bulk if you can get them this cheap!
I ordered 2 pair of glasses at the end of November. FINALLY they shipped! This isn't their fault but my glasses WERE in St Louis (a little over an hour away), THEN Illinois, and NOW all the way out in South Carolina! Will I ever get them?
I've ordered from them before and been perfectly happy with the time frame from order until shipped.
I have been trying to buy a pair of Rayban AI (Gen2) from your site. It keeps changing the price when I go to the checkout page. I have talked to your customer service reps twice now. They had me email screenshots of the problem. I did send them. I told them that I needed to get this fixed before Dec 31. My insurance resets tomorrow so it was imperative to get this done ASAP. I haven't heard anything from you and so I gave up and just ordered a different pair.
I had major issues checking out due to a pop up that kept saying something to the effect of "your cart has changed, please refresh your page before finishing" and then would kick me back to the payment screen. I did this 3 or 4 times on my phone and got on my laptop. The same thing happened on my laptop and then finally a popup about not leaving my cart behind showed up, I clicked "ok" and then was able to check out. Not sure why this pop up even appeared, very frustrating and I almost ditched the entire large order due to the frustration.
I would go to check out, and back up to double check my credit card info. Meanwhile, the coupon automatically disappeared from my checkout info. SHAME ON YOU
I was buying because of discounts and I thought great and I will buy the gift for myself. I received some Christmas money and was excited and it didn't let me.
I had already signed in but as i was about to check out, the site signed me out for some reason and when I signed back in my cart was empty and i had to start all over.
I have been very pleased with the cheaper costs and good quality of glasses that I have gotten from eye but direct before. Now I read it's owned by luxotica so I imagine they are trying to force peoole back into other venues to get their glasses.
I have purchased her before and I will continue to keep coming back. The pricing is great and the quality is wonderful. I love my new glasses!
I picked another great frame that looks great. When the compliments poor in and they wanna know where you got em, I know I got great glasses. Eyebuy direct thank you!
I didn't get the glasses I wanted because the insurance has not been working for almost two weeks with no update on progress.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo