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EyebuydirectReviews 14,656

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,581
value
5,188
shipping
5,188
returns
131
quality
5,291
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New York
1 review
0 helpful votes
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Bait n switch
December 30, 2025

I picked out my frames which were decently priced. By the time I added my prescription and the options for the lens were added, the price was almost triple what I thought I would be originally paying. The price I paid for the same frames last year doubled in price this year.

Date of experience: December 20, 2025
Georgia
1 review
0 helpful votes
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Never got my refund
December 30, 2025

I'm so upset because it's been past the time I was suppose to get refund for my glasses. I have ordered glasses before and never had a problem until I need to return my recent order. I'm so disappointed in there returning system

Date of experience: December 20, 2025
Nevada
1 review
0 helpful votes
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Awesome service
December 30, 2025

Everything came perfectly as they said it would and I have used those glasses for a long time now but the only reason I had to get new ones is because my prescription changed so here I am again ordering new glasses and sunglasses. Thank you eyebuydirect

Date of experience: December 20, 2025
Indiana
1 review
0 helpful votes
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So happy with my experience
December 30, 2025

Only give 4 stars because 1 (of the 4) pairs I purchased is super tight around my head when it's the same pupil distance as all the others. And then one of the other pairs has clear pieces around the ear pieces and smells super rubbery/plasticy.

Date of experience: January 22, 2025
Maine
1 review
0 helpful votes
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Good overall. Please continue to be affordable and accessible, I am a loyal customer. I make purchases for me and my family here.

Date of experience: December 20, 2025
Texas
1 review
0 helpful votes
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Hoping fo 2/3
December 30, 2025

I ordered once and got good service. I placed a repeat order adn got double charged. The claims of 24hr customer service are not true at all. The phone number was an endless loop of trying to get me to sign up for a meducal device and the " live chat" button went nowhere. I am giving them another chance as the first order was a dream and they have the best prices hands down. How they can get it right for this order.

Date of experience: December 16, 2025
Virginia
1 review
0 helpful votes
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I have bought from eyebuydirect for several years. You can't beat their prices once a 35-50% coupon is applied at the end of the purchase!

Date of experience: December 20, 2025
New York
1 review
0 helpful votes
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They are nice glasses, but...
December 29, 2025

The frames are great, but it seems like the whole prescription is moved up on the lens, meaning i have to tilt my head down to read, whereas my last pair from EBD were great, I just tilted my eyes down to read. Not that happy with these 2 prescription of glasses.

Date of experience: December 19, 2025
Pennsylvania
1 review
0 helpful votes
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Eyebuydirect makes it easy to get new glasses. Just enter the details of your prescription, pick out frames and lenses, then add on the xtras like anti-fog and check out! You will get updates on the making of your glasses and the delivery which happens in quick order.

Date of experience: December 19, 2025
Georgia
1 review
0 helpful votes
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The process was simple and thorough
December 29, 2025

Overall, great experience I was able to navigate and complete my order very efficiently. Both times using eye direct. All went super.

Date of experience: December 19, 2025
Florida
1 review
0 helpful votes
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Always a breeze
December 29, 2025
Updated review

They really make sure to take care of you. I had an issue with my lenses and same day I got a return label and another pay working! Super easy and good quality.

Date of experience: December 19, 2025

Great options
December 4, 2025
Previous review

I come here for the simple no hassle and it's nice

Date of experience: November 24, 2025
California
1 review
0 helpful votes
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Reliable
December 29, 2025

I've gotten all my glasses through this site. I like the variety of styles and colors. The pricing is reasonable and the entire ordering process is simple. I've never had an issue. I also like that I can read through the reviews and look at pictures of other people that have purchased a certain pair of glasses.

Date of experience: December 19, 2025
Nebraska
1 review
0 helpful votes
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Awesome to work with
December 28, 2025

I ordered some glasses and they didn't work for me. There was some issues with my prescription - EyeBuyDirect did nothing wrong. I contacted them and they gave me return labels, I made adjustments to my prescription and they sent me out replacements. Seamless process and a perfect company to work with. They have gained a customer for life.

Date of experience: December 18, 2025
Kansas
1 review
0 helpful votes
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Eyebuydirect is great!
December 28, 2025

I have bought glasses from eyebuydirect multiple times, and each time I am thoroughly satisfied! The glasses are always exactly what I ordered and they get here on time. 10/10 recommend!

Date of experience: December 18, 2025
Texas
1 review
0 helpful votes
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Lost previous shipment
December 28, 2025

Delayed in getting glasses. You advertise that there is 24/7 support but I had to contact the insurance department during east coast business hours. My glasses that were lost in shipping.

Date of experience: December 11, 2025
Utah
1 review
0 helpful votes
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Easy!
December 28, 2025

I really like the styles offered and the variety. The price is also amazing. I admit I have chosen to buy the same pair for the last 3 years because I like them so much. But hey, when you find a style you like you tend to stick with what you like.

Date of experience: December 18, 2025
Minnesota
1 review
0 helpful votes
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Great Rx!
December 28, 2025

I ordered a frame that was the same frame measurements as an old pair of glasses. They came and fit great, they look great, and the lenses are well made to my Rx!

Date of experience: December 18, 2025
Virginia
1 review
0 helpful votes
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Affordable and addictive
December 27, 2025

Super affordable and addictive to get so many different styles and options to choose from! Definitely recommend and do tell all of my friends about eye buy directl!

Date of experience: December 17, 2025
Texas
1 review
0 helpful votes
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Fantastic glasses for the price
December 27, 2025

I was skeptical to buy glasses online as I have always purchased in person. I think these are really good quality for the price and I can't complain.

Date of experience: December 17, 2025
New Jersey
2 reviews
0 helpful votes
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Reliable
December 26, 2025

Quick reliable service. Wish they were a little bit cheaper on the lenses but nonetheless. Can rely on them to get my glasses

Date of experience: December 16, 2025