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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I enjoy having different style options and different lens options. Please note that the 1st price you see is just the cost of the frames and the lenses vary depending on exactly what you want. I have bought 5 pairs from here and happy with all 5 and the pricing and options.
I had spent more money than I usually would because I included a pair of prescription sunglasses in a previous order and when I finally did get my order the sunglasses were extremely warped I never was able to wear them they were ruined from day one.
Ordered the meta prescription - order says being delivered and then were shipped back to warehouse. Instead of option to pick up myself or redeliver, had to cancel the entire order and start over. Horrible customer experience and poor explanation of why. Too inconvenienced to go through that process again
I needed help adding my full insurance benefit according to the website, when I called they told me that it was automatically applied. I waited on hold for 45 min today and over an hour yesterday just for them to tell me that. I would've been fine with the answer if I didn't have to wait close to 2 hours for someone to pick up the phone. I think you should get more CSR staff if it takes that long to answer.
I've tried several times to return glasses that aren't right and each time i'm told a shipping label will be provided to send the glasses back for a full refund. Then nothing happens and I have to start the process over again. It's getting ridiculous.
I liked the older way of uploading a photo of myself and seeing the eyeglasses on my face picture. The AI version is "live" therefore i must leave on my own eyeglasses in order to see the various eyeglasses so now I'm wearing two pair of glasses visible on my face! Its silly!
I can't believe how easy it was to "try on" frames, order and receive a high quality pair of glasses for an unbelievable price!
I was very leary of buying lens and frames online without actually trying them on but am happy to say they are beyond expectation; classy and well manufactured. A great and reasonably priced option that worked out well for me and even better I can see clearly now. This is an invaluable result!
Thought due to impending storm, item will be delayed. Instead arrived much faster and received in only a few days before the storm hit. Thanks so much!
Eyebuydirect is in-network for my new vision insurance with Eyemed. There was nowhere for me to enter the information. Customer chat directed me to the customer service line where I waited on hold for 20 minutes before hanging up without getting my issue addressed or resolved.
I've been shopping off of here for years! Everyone asks where I get my glasses and I always recommend EBD! They are fast, affordable and really good quality with lots of choices!
I've used eyebuydirect for several years now and the glasses have been acceptable. This time I spent the extra money and did progressive lenses, the blue light filter, the anti scratch. And honestly I don't like them, I see blue reflections on the inside of my glasses all the time, I feel like the glasses are always dirty and I lost a bunch of my viewing lenses because of the progressive lenses. This pair was a replacement pair for a pair I had gotten a few months back that scratched bad enough in one spot I couldn't see out of them. I've hand my most recent pair less than three weeks and I'll be replacing them from a different company.
I've been buying form eyebuydirect for years and have never had a problem. Same
Exact frames and lenses as the pricey boutiques. I have even had better quality lenses from here.
Called customer Service for assistance, I couldn't apply my medical benefits. I learned that my medical insurance didn't cover my glasses, but was reassured there were great offers available! So I ordered two pair 🤩
I have recently injure my right eye. After numerous procedures I am finally ready for new glasses. First I ordered 3 pair. I was so excited. I could not wait for them to arrive. When I received them none of them worked for me. I investigated only to find out that I entered the prescription wrong. So Eyebuy gave me a free return label and a full refund! Then I placed a second order. Again I was filled with anticipation only to be seriously disappointed again. This time I took one pair to the eye clinic to have the prescription measured and they said it was perfect so the lady measured my PD measurement. AH HA! The PD had changed quite a bit. I went through the process again and they gave me a free return label plus a FULL REFUND! So this time I only ordered 2 pair and am anxiously waiting for them. I can't wait to see well again. I am praying that all is well this time. So these folks stand by their product even when it'd not their fault. EXCELLENT COMPAY
I ordered 3 pair of glasses. When I received them the prescription was WAY OFF. I discovered that I entered it wrong. I called and spoke to a real person and she was able to arrange free return shipping AND A FULL REFUND! So I am back to reorder all 3 with the correct scrip.
Excellent Customer Service! Enjoyable experience everytime I talked to them, prices are very competitive, and Glasses are above Quality standards...
My glasses came and I was excited but once I tried them on, I was no longer happy. The RX I gave is stronger and I cannot see out of the glasses which negates why I purchased them to begin with. Now I have to have a real company redo my RX A waste of time and my money
This is my second order with Eyebuydirect. I have found the website easy to use. The glasses are cute, durable, and reasonably priced.
My insurance is covered, EyeMed, and I input the valid credentials, but your system glitches and can't verify me. I've called and emailed, no solution. "They're working on it." Now, the glasses I wanted to buy are sold out. Very frustrating. Has been happening for a month with no fix.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members