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EyebuydirectReviews 14,852

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,595
value
5,189
shipping
5,189
returns
132
quality
5,292
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New Jersey
1 review
0 helpful votes
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Its glasses
January 14, 2026

It's a good place to order glasses just with all the add on it can get expensive real quick and if you don't get the basic stuff you'll be force to buy 2 or 3 things with it

Date of experience: January 4, 2026
Texas
1 review
0 helpful votes
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The prices are good the quality is better than you would expect for the prices. The only downside is you have to wait for the glasses to be made and shipped to you.

Date of experience: January 3, 2026
Louisiana
1 review
0 helpful votes
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Website Issue
January 13, 2026

Website was glitchy on my laptop with an "access denied" error message. Had to wait for it to be fixed before I could place my order.

Date of experience: January 2, 2026
Virginia
1 review
0 helpful votes
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Easy to order-Reasonable prices.
January 13, 2026

Very satisfied with the ordering process, as well as quality & cost of items. My only (minor) concern is the limited offering of line-bifocals, particularly in sunglasses. But I've never been a big fan of progressives.

Date of experience: January 3, 2026
Wisconsin
1 review
0 helpful votes
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Amazing
January 12, 2026

I ordered 3 pair of glasses. When I received them the prescription was WAY OFF. I discovered that I entered it wrong. I called and spoke to a real person and she was able to arrange free return shipping AND A FULL REFUND! So I am back to reorder all 3 with the correct scrip.

Date of experience: December 18, 2025
Arizona
1 review
0 helpful votes
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Consistently satisfied
January 12, 2026

I have been ordering with Eye buy direct for years and they always deliver quality prescription reading glasses and sunglasses. The prices are reasonable. The business is legitimate, it ships within a reasonable amount of time, and if you select the 2 day shipping, it comes within those 2.

Date of experience: January 2, 2026
Florida
1 review
0 helpful votes
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Repeat Customer
January 11, 2026

I've been purchasing from EyeBuyDirect for several years. They have great deals with Kodak lens and blu blocker which is so important to me.

Date of experience: January 1, 2026
California
1 review
0 helpful votes
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I like my glasses.
January 11, 2026

Eyebuydirect is easy to order from. My order arrived quickly with out damage. My prescription was correct and the fit was perfect. I will buy again if needed.

Date of experience: May 1, 2025
Oregon
1 review
0 helpful votes
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I ordered 2 pair of glasses and it has taken a very long time to get the second pair. I had to return the first pair and was very happy with the customer service rep. But it is taking forever to get that pair back.

Date of experience: January 1, 2026
Wisconsin
1 review
0 helpful votes
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I fall asleep with glasses on my face. My wife falls asleep before I do, and that leads to glasses breaking lol. I came across eyebuydirect years ago and have not looked back since. I tell people all the time to buy in bulk if you can get them this cheap!

Date of experience: January 1, 2026
Iowa
1 review
0 helpful votes
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Ugh
January 10, 2026

I ordered 2 pair of glasses at the end of November. FINALLY they shipped! This isn't their fault but my glasses WERE in St Louis (a little over an hour away), THEN Illinois, and NOW all the way out in South Carolina! Will I ever get them?
I've ordered from them before and been perfectly happy with the time frame from order until shipped.

Date of experience: December 31, 2025
Tennessee
1 review
0 helpful votes
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Not real happy
January 10, 2026

I have been trying to buy a pair of Rayban AI (Gen2) from your site. It keeps changing the price when I go to the checkout page. I have talked to your customer service reps twice now. They had me email screenshots of the problem. I did send them. I told them that I needed to get this fixed before Dec 31. My insurance resets tomorrow so it was imperative to get this done ASAP. I haven't heard anything from you and so I gave up and just ordered a different pair.

Date of experience: December 31, 2025
Michigan
1 review
0 helpful votes
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Glitchy Popups Prevented Checkout
January 10, 2026

I had major issues checking out due to a pop up that kept saying something to the effect of "your cart has changed, please refresh your page before finishing" and then would kick me back to the payment screen. I did this 3 or 4 times on my phone and got on my laptop. The same thing happened on my laptop and then finally a popup about not leaving my cart behind showed up, I clicked "ok" and then was able to check out. Not sure why this pop up even appeared, very frustrating and I almost ditched the entire large order due to the frustration.

Date of experience: December 31, 2025
New York
1 review
0 helpful votes
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Trouble w coupons
January 10, 2026

I would go to check out, and back up to double check my credit card info. Meanwhile, the coupon automatically disappeared from my checkout info. SHAME ON YOU

Date of experience: December 31, 2025
North Carolina
1 review
0 helpful votes
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I was buying because of discounts and I thought great and I will buy the gift for myself. I received some Christmas money and was excited and it didn't let me.

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
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Progress lost
January 9, 2026

I had already signed in but as i was about to check out, the site signed me out for some reason and when I signed back in my cart was empty and i had to start all over.

Date of experience: December 31, 2025
South Carolina
1 review
1 helpful vote
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More expensive than it once was.
January 9, 2026

I have been very pleased with the cheaper costs and good quality of glasses that I have gotten from eye but direct before. Now I read it's owned by luxotica so I imagine they are trying to force peoole back into other venues to get their glasses.

Date of experience: December 30, 2025
Alabama
1 review
0 helpful votes
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Always a good experience
January 9, 2026

I have purchased her before and I will continue to keep coming back. The pricing is great and the quality is wonderful. I love my new glasses!

Date of experience: December 30, 2025
Arizona
1 review
0 helpful votes
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Satisfied Again!
January 9, 2026
Updated review

I picked another great frame that looks great. When the compliments poor in and they wanna know where you got em, I know I got great glasses. Eyebuy direct thank you!

Date of experience: December 30, 2025

Happy with EBD!
December 19, 2025
Previous review

Nice glasses and styling

Date of experience: December 9, 2025
New York
1 review
0 helpful votes
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Insurance issues
January 9, 2026

I didn't get the glasses I wanted because the insurance has not been working for almost two weeks with no update on progress.

Date of experience: December 30, 2025