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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I've tried ordering from many online glasses companies and Eyebuydirect has NEVER steered me wrong. I got a new Rx, ordered from another vendor, and immediately regretted it.
Both glasses' lenses were totally messed up! I could only see clearly at a very narrow field of vision. It was so awful, I had to resume my old Rx on my old Eyebuydirect glasses.
Seriously. Don't even bother with the other companies. Stick with Eyebuydirect.
I am always misplacing or breaking my glasses. I love that EBD offers low prices for people like me that are constantly going through them.
I keep getting a message saying you're having trouble fitting my prescription to frames and directing to call Customer Service. Tried 3 different styles in the "prescription sunglasses" category. Went ahead and ordered regular glasses and will try to call soon.
Great selection of frames, lenses and extra features. Easy to use website and excellent prices!
As a previous ordered from Eyebuydirect, I have confidence in their accuracy and customer service.
Ive ordered several pairs of glasses from eye buy direct and I love the convenience that they offer. Glasses have always been perfect and get here in timely manner
Have to get a new pair every year. Unfortunately, this brands glasses are the most affordable for my prescription
I bought the wrong glasses and customer service was very helpful.
They are interested in YOU and will take all needed customer service actions. I really appreciate them.
The virtual try on feature seems pretty accurate, on other sites it seems off.
I've purchased at least a dozen pairs for myself and family. No regrets.
I just keep ordering from eyebuydirect! It's fast, easy, and affordable. And I love my glasses!
I was very disappointed to be forced into buying transitional lenses for my eyeglasses. I have bought three pair of the exact same frame in the past with clear progressive lenses and this time, your website would not let me buy any option but transitions. Don't be surprised if I return them.
Options on frames are amazing with affordable prices
Very easy to order. Great prices. Have ordered from them multiple times
Reasonable price and easy exchange except you have to pay $5.95 shipping again
There are so many styles and sizes to fit any face shape. The lenses are so customizable from a basic lens to a more luxurious lens. Processing and shipping was quick.
It's quick, easy and user-friendly with exceptional options. Again I appreciate everyone's hard work that goes into providing not only an amazing product but a medically necessary tool to help so many people succeed in their every day lives.
It's so great to be able to put you prescriptions in at a reasonable price.
I have been ordering from Eye Buy Direct for over 13yrs off and on. They offer the Coolest selection of Eyewear and they make sure your order is right.
MY EYEBUYDIRECT GLASSES WERE ABOUT 80% OF THE COST OF MY PREVIOUS GLASSES FROM THE LOCAL EYEGLASS STORE. SERVICE WAS FAST AND EFFICIENT.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members