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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I picked out my frames which were decently priced. By the time I added my prescription and the options for the lens were added, the price was almost triple what I thought I would be originally paying. The price I paid for the same frames last year doubled in price this year.
I'm so upset because it's been past the time I was suppose to get refund for my glasses. I have ordered glasses before and never had a problem until I need to return my recent order. I'm so disappointed in there returning system
Everything came perfectly as they said it would and I have used those glasses for a long time now but the only reason I had to get new ones is because my prescription changed so here I am again ordering new glasses and sunglasses. Thank you eyebuydirect
Only give 4 stars because 1 (of the 4) pairs I purchased is super tight around my head when it's the same pupil distance as all the others. And then one of the other pairs has clear pieces around the ear pieces and smells super rubbery/plasticy.
Good overall. Please continue to be affordable and accessible, I am a loyal customer. I make purchases for me and my family here.
I ordered once and got good service. I placed a repeat order adn got double charged. The claims of 24hr customer service are not true at all. The phone number was an endless loop of trying to get me to sign up for a meducal device and the " live chat" button went nowhere. I am giving them another chance as the first order was a dream and they have the best prices hands down. How they can get it right for this order.
I have bought from eyebuydirect for several years. You can't beat their prices once a 35-50% coupon is applied at the end of the purchase!
The frames are great, but it seems like the whole prescription is moved up on the lens, meaning i have to tilt my head down to read, whereas my last pair from EBD were great, I just tilted my eyes down to read. Not that happy with these 2 prescription of glasses.
Eyebuydirect makes it easy to get new glasses. Just enter the details of your prescription, pick out frames and lenses, then add on the xtras like anti-fog and check out! You will get updates on the making of your glasses and the delivery which happens in quick order.
Overall, great experience I was able to navigate and complete my order very efficiently. Both times using eye direct. All went super.
They really make sure to take care of you. I had an issue with my lenses and same day I got a return label and another pay working! Super easy and good quality.
I've gotten all my glasses through this site. I like the variety of styles and colors. The pricing is reasonable and the entire ordering process is simple. I've never had an issue. I also like that I can read through the reviews and look at pictures of other people that have purchased a certain pair of glasses.
I ordered some glasses and they didn't work for me. There was some issues with my prescription - EyeBuyDirect did nothing wrong. I contacted them and they gave me return labels, I made adjustments to my prescription and they sent me out replacements. Seamless process and a perfect company to work with. They have gained a customer for life.
I have bought glasses from eyebuydirect multiple times, and each time I am thoroughly satisfied! The glasses are always exactly what I ordered and they get here on time. 10/10 recommend!
Delayed in getting glasses. You advertise that there is 24/7 support but I had to contact the insurance department during east coast business hours. My glasses that were lost in shipping.
I really like the styles offered and the variety. The price is also amazing. I admit I have chosen to buy the same pair for the last 3 years because I like them so much. But hey, when you find a style you like you tend to stick with what you like.
I ordered a frame that was the same frame measurements as an old pair of glasses. They came and fit great, they look great, and the lenses are well made to my Rx!
Super affordable and addictive to get so many different styles and options to choose from! Definitely recommend and do tell all of my friends about eye buy directl!
I was skeptical to buy glasses online as I have always purchased in person. I think these are really good quality for the price and I can't complain.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo