The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I have been a faithful customer since 2019-2020. I love every single pair I have purchased. I have well over 20 pairs and they all look brand new.
Great quality and excellent customer service every single time.
Thank you.
I've purchased several times. I need reading, distance and glasses for television watching etc., eye direct come thru! Still keeping me fashionable. Oh, let's not forget the prescription sunglasses as well. Keeping healthy eyes affordable. Thank you.
I've had such a great experience with EyeBuyDirect. Their customer service has been incredibly responsive, kind, and helpful every step of the way. It's rare to find a company that makes you feel genuinely cared for, but they absolutely delivered. On top of that, their selection of frames is fantastic! Stylish, affordable, and easy to navigate. I'll keep coming back for new pairs!
Everything was great and the glasses are amazing. Only thing I thought could have been better is the finalizing touches took 5 business days to do when it's probably just waiting for shipping at that point.
So far, I've had a wonderful experience with eyebuydirect. The website is easy to use. There are often a lot of reviews with pictures which I find really helpful when deciding to purchase a specific pair. The fit has always been spot on, which makes my life much easier. I highly recommend eyebuydirect. There's always really great deals which makes being able to see a lot more accessible than it previously has been. Consistently cheaper than buying glasses from the optometrist. Thank you!
Site's pretty easy to use, good selection, most of all they're cheap. I like the idea of the virtual try-on, but it's not that realistic. You must make up your low margins in volume--I've never had more than one pair of glasses at a time in my life, but now I have five--partially because my eyes are old, but also because you make it easy and cheap.
I've been getting glasses for me and my daughter for years. The fact that you can try them on online is extremely helpful. Also helpful that they have sizes. The glasses are great quality and much more affordable than the doctor's offices. Doctor wanted me to try a new dual prescription and I didn't like it. Eye buy was so quick and helpful, allowing me to return. I would absolutely recommend them to anyone and will continue shopping with them for the years to come!
I've ordered for myself, my husband and other older family members several times. Glasses are always good and the packaging and ship times are good as well. There are so many older people still paying $500+ a pair when they don't need to if they could get some help ordering online.
Great prices, great selection, great customer service! I have ordered from EyeBuyDirect multiple times and they always come through. Love the styles. Shipping is so efficient - I usually receive the glasses within 7-9 days.
First time ordering from Eye Buy Direct. Quality made glasses, delivered to my door. Had an issue with missing info, cancelled, then re-ordered as soon as I was able. Forgot my discount code and was refunded the difference when it was honored after the fact.
I been ordering from here since high school & I graduated 5 years ago. Eyebuydirect never disappoints & I get my glasses fast every times I always order from here because the glasses are great and of course 2 day delivery is convenient.
I spent a couple of hundred dollars on new designer glasses because I wanted quality, but I got faulty rims and no help with immediate replacement. I don't understand why you have a 14-day policy if you make me buy another pair and wait for a determination that you sent me faulty junk rims.
I've had to order a replacement for a broken pair and I wanted to change an order after placing it, and the chat agents were super helpful both times. Easy ordering and I got good solid glasses that are a great value.
I've bought multiple frame and lens from EyeBuyDirect. Not only are the prices fantastic; but the one time I encountered an issue... they sent a new pair within two days with no problems. Great Service!
I not only love the frames I chose but I decided to get Transition lenses in them. I've had the photochromic option but these are so much better. I like the color options for these too. I choose purple and they ok great with my black carbon frames. I definitely get my next pair from eye buy direct. This was my 4th pair and I think I might go with a designer brand for number 5 and possibly add the transition lenses to them as well.
I just purchased my 4th pair of glasses from eye buy direct. I have been 100% satisfied with each purchase and decided to give their Transition lenses a try this time. The rewards program definitely pays.off in the savings department. I was able to get 40% off my lenses which is amazing. I'm eager for my new pair to arrive and try them out. Being able to use my hsa is another huge bonus!
I've been getting my sons' eyeglasses from them for years and were always happy with them. Very responsive customer service and if they notice something off with your order/prescription, they'll email you about it. I love that.
I have been using Eyebuydirect for years now, and I am always happy with my choices. They will do returns/exchanges if anything is off or you don't like them, and I have only had to do that once in the years I have used them.
It was fine... I am not exactly happy about all the lgbtq support spam email garbage I get from eyebuydirect... but this will be my last order & then I can hopefully find a Christian eye glass source.
I paid for rush delivery. $100 glasses. Really needed them. They got lost in the mail. Never received them. They ordered me a new pair at no cost except I had to pay for the upgraded lenses bc they didn't have the same ones I had already paid for. I did finally after waiting over a week, received them, those lenses are not the upgraded they made me pay for.
Most of the glasses I've ordered from eyebuydirect over the years have been good except my most recent pair. One of the screws fell out of the side and the lens came out. I only had them for a couple months at that point but the rest of my pairs have lasted over a year each time. Also I don't like the new blue light lenses because they have a weird reflection all the time and they used to not do that. But overall I like the glasses and the price point.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.