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EyebuydirectReviews 14,916

4.5

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,595
value
5,189
shipping
5,189
returns
132
quality
5,292
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New Jersey
2 reviews
0 helpful votes
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High quality, great prices.
January 18, 2026

This the 3rd time I'm ordering the same frames because of a change in my p[prescription. I've been very happy with the quality and prices.

Date of experience: January 8, 2026
Colorado
1 review
0 helpful votes
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Mixed
January 18, 2026

My last pair of glasses were sent to me with circles in them, both left and right lenses, complete, perfect circles, but other than that, because the price is so economical, I decided to keep them.

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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Great prices super cute options. The lense options are great as well. I love how often they have sales and coupons too. Been a fan for over 10 years

Date of experience: January 7, 2026
Nevada
1 review
0 helpful votes
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Poor return policy
January 17, 2026

I had my previous pair of glasses for about 3 months when they became damaged. I contacted eyebuydirect and they told me the only solution was to buy another pair. No additional discount for being a returning customer for many years.

Date of experience: October 7, 2025
Colorado
1 review
0 helpful votes
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I remember being shocked at how inexpensive my first few orders were at eyebuydirect.com, service was and is amazing, which keeps me coming back, but the higher and higher prices are getting scary. I used insurance today, for the first time, and even so, my order was at least twice as much out of pocket as any of my first few orders. I like money too, but sheeze. Anyway, service is great, I'll be back, if I can still afford it then.

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
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New Here
January 16, 2026

Didn't have the size I wanted inn the style I liked, had to settle for a different style but the price was 1/2 of what other companies were charging

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Glasses are good
January 16, 2026

I like my glasses and the price is right. But u can't really beat trying them in person. I also like when they fit them to u. My first pair were to big, kept sliding off. This pair I learned got them smaller but still had to put sleeves on the arms not to slide.

Date of experience: January 6, 2026
Illinois
1 review
0 helpful votes
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Cute designs if a little flimsy
January 16, 2026

I have ordered several pairs at this point, and some have been good quality that last a while. I just got a pair 2 months ago, and the screw came out of one side and broke. I'm hoping this pair is better. They have really nice designs, though, and I've gotten some good pairs from them for sure. I feel like they've gotten more expensive lately, and I second-guess it every time I look at the final price

Date of experience: January 6, 2026
Missouri
1 review
0 helpful votes
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Speed and Quality
January 16, 2026
Updated review

My only pair of glasses broke to a point of unwearable (both arms came off) and I couldn't find anywhere in town that would be less than 2 weeks (or the longest quote was about a month) when I started looking for other options.
With prescription, these arrived in under 24 hours from the time I ordered them and I actually have less discomfort from the frames than most frames I've gotten in my 20 years of wearing them.

Date of experience: December 17, 2025

Sizes hard to understand without measurements that...
December 26, 2025
Previous review

Sizes hard to understand without measurements that assist in understanding

Date of experience: December 16, 2025
Colorado
1 review
0 helpful votes
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Took a while...
January 16, 2026

My prescription changed and after updating my account, it was difficult to locate where on the page I could reorder the same frames for the new prescription. Eventually found it.

Date of experience: January 6, 2026
Georgia
1 review
0 helpful votes
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Love EyeBuyDirect
January 16, 2026

I've always had a really good experience with EyeBuyDirect whether the glasses didn't fit or if there was a problem, they were always willing to help out.

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Easy peasy
January 16, 2026
Updated review

Great selection of glasses, smooth check out process, and I always get compliments for all of my glasses from EBD. I have at least 10 pairs. ;) Great way to make it a fashionable accessory while providing the gift of sight! Thanks!

Date of experience: December 14, 2025

Highly recommend
December 24, 2025
Previous review

Cute and affordable options! I recommend this site to everyone. I get so many compliments on my glasses.

Date of experience: December 14, 2025
GB
1 review
0 helpful votes
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Awesome
January 15, 2026

I have been wearing glasses for 50 years. This has been the BEST site for glasses. I have ordered glasses for me, my, wife, and my daughter. Best price and best job with the lenses. Best decision I have ever made with buying glasses.

Date of experience: January 5, 2026
Sri Lanka
1 review
0 helpful votes
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Love the frames
January 15, 2026

I have ordered on Eyebuydirect once before, a couple of years ago. I picked out the Avery frames which I ended up loving so much, they're perfect for me. The only issue I've had is that they can't really be tightened (a licensed optician explained to me) because there's no metal hinge to tighten on this frame at least, but, I am purchasing them again with a different prescription because I love them so much.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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Great experience
January 15, 2026

I buy from eye buy direct every year and I've always had a great experience. Plus, the glasses are always stylish and I love that about this company.

Date of experience: January 5, 2026
Georgia
1 review
0 helpful votes
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I had an overall great experience. I can't say enough how much i appreciate the website and prices. Good stuff keep it up baybeeee

Date of experience: January 5, 2026
Massachusetts
1 review
0 helpful votes
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Insurance option is not working in spite of following your instructions. Paid out of pocket for now. Will try to submit a claim afterwards.

Date of experience: January 5, 2026
New York
1 review
0 helpful votes
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Have purchased a few pairs now and every one was done very well and came quickly. One didn't fit my husband that well and we worked with them for a refund and had another one made all with no problems or hassles - good to work with them

Date of experience: January 5, 2026
Arizona
1 review
0 helpful votes
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Sent to the wrong adress
January 14, 2026

We processed an exchange and let agent know that I had moved. Agent guaranteed he had updated address but unfortunately they were delivered to my old adress.

Date of experience: April 4, 2026
Maryland
1 review
0 helpful votes
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Storefront or internet
January 14, 2026
Updated review

Eyebuydirect. Lovely selection of frames and lenses. Intuitive to put together order. I tried this out because I met a woman with a really cool pair of glasses and I just had to have the same frames.

Why the title? This was a great experience but sometimes it's just better to try on frames in a store. I didn't waste any money and I will wear the glasses but my favorite pair, which I lost, I found at a store.

Date of experience: December 19, 2025

So far so good
December 21, 2025
Previous review

So far so good

Date of experience: December 11, 2025