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EyebuydirectReviews 14,744

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,591
value
5,189
shipping
5,189
returns
132
quality
5,292
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Alabama
1 review
0 helpful votes
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Always satisfied
January 6, 2026

Site is very user friendly. Easy to upload prescription and customize your order. Pricier than other sites but more than makes up in quality.

Date of experience: December 27, 2025
Arizona
1 review
0 helpful votes
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Second time around They made it right
January 6, 2026
Updated review

After receiving my glasses they were not the size I expected. Description didn't match the brand description but they made it right Recieved a refund after returning, no hassle. They gave me a credit. And I re ordered..

Date of experience: December 27, 2025

Pleased by the ease and selections available not to...
December 13, 2025
Previous review

Pleased by the ease and selections available not to mention value for premium eye wear. Well designed web site.

Date of experience: December 3, 2025
Virginia
1 review
0 helpful votes
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Took forever to get my RayBan Metas. Then the lens had been cut wrong — and because I used my insurance, they have a special return process which is very slow and not seamless. So now I have to wait for all that to go through and hopefully will be able to reorder before the end of the year and all my hsa resets.

Date of experience: December 27, 2025

Lens options
December 13, 2025
Previous review

Would like to know if transition lenses have blue light protection.

Date of experience: December 3, 2025
Canada
2 reviews
0 helpful votes
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Always happy
January 6, 2026

I have ordered multiple times and have been happy every single time, whether I had to get a pair replace or wasn't happy with the selection I was helped to choose a better pair.

Date of experience: December 27, 2025
Virginia
1 review
0 helpful votes
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Love my decison
January 6, 2026
Updated review

As a new customer experience it was a little overwelming,- so many choices! I was not sure that an online RX glasses order was for me. Your reviews helped me to decide to give it a try. The 2-3 day delivery enticement is a bit misleading until one realizes it is NOT for prescription eyeglass orders - duh
Other than that, I am very pleased with my order

Date of experience: December 27, 2025

A little hesitate but decided to try based on reviews
December 13, 2025
Previous review

A little hesitate but decided to try based on reviews. Looking forward to this experience. Richard

Date of experience: December 3, 2025
Wisconsin
1 review
0 helpful votes
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Affordable.
January 6, 2026

Trying on the glasses through video photography is helpful to give an accurate look of how they look on you, however, not accurate as to how they fit. My first pair fit my face perfect! But I will have to take this most recent ones into a local shop to have them fit to my face.

Date of experience: December 27, 2025
New York
1 review
0 helpful votes
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I hope it pays….
January 6, 2026

Last time I ordered my glasses from eyebuydirect.com it took almost 3 weeks to receive them. So this time I paid the extra to get them fast.

Date of experience: August 17, 2023
South Carolina
1 review
0 helpful votes
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Quality at a great price!
January 5, 2026

I have been using Eye Buy Direct for years! You receive quality frames and lenses at a fraction of the cost you would pay at the optometrist office. The website is very user friendly and carries a wide variety of frames and lenses choices.

Date of experience: December 26, 2025
California
1 review
0 helpful votes
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Hi, I appreciate the permission to exchange some frames that didn't work. Unfortunately now that I have the perfect frames, the progressive Rx is no good. I can only read from the tiniest strip at the bottom of the frames. Unless I can get another exchange, this is ultimately a waste of $$. I would be very grateful if customer service could work with me to get the Rx right.

Date of experience: December 26, 2025
Texas
1 review
0 helpful votes
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Why wouldn't you use EYEBUYDIRECT
January 5, 2026

Why wouldn't you want to save $$$ and shop from your own La-z-boy for glasses and sunglasses! Quick shipping and easy returns make this site one I recommend time and again! Give it a shot and you too will tell everyone to try it out. Thanks for the ease of buy glasses!

Date of experience: December 4, 2025
Tennessee
1 review
0 helpful votes
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Lens choosing
January 5, 2026

Even though I entered in my prescription and all my information, it brought me up glasses and then when I tried to choose them, it told me it wouldn't work with my prescription.
Very frustrating

Date of experience: December 26, 2025
Georgia
1 review
0 helpful votes
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I always buy from this website
January 4, 2026

I got two pair of prescription sunglasses last time. I am pretty pleased with them. I actually haven't even worn the second pair, so they're like new! I packed it away so I can use them when the other pair breaks.

Date of experience: July 17, 2022
California
1 review
0 helpful votes
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Great and reliable
January 4, 2026

Have been getting my glasses from this page for years. It's reliable and I've held on to the same pair of glasses for 5 years. Time for an upgrade, I will definitely continue using them.

Date of experience: December 25, 2025
Illinois
1 review
0 helpful votes
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Fast and Easy
January 4, 2026

I have ordered 3 different times from then and it is always very fast delivery & it remembers your prescription so you can order new frames in a small amount of time.

Date of experience: December 25, 2025
New Mexico
1 review
0 helpful votes
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Great deals on good glasses
January 4, 2026

The glasses scratch pretty quickly, but with the price they offer, it's not a pain to replace them. Easy to try on new frames virtually, they save your prescription so you didn't have to keep entering it. Very easy shopping process.

Date of experience: August 15, 2024
Pennsylvania
1 review
0 helpful votes
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Best Affordable Glasses
January 4, 2026

Eyebuydirect makes buying glasses online super easy and quick. They always have deals going on and have a huge variety of different styles. Shipping is free after a certain amount, and 90% of the time, they arrive faster than expected. I recommend this website to everyone I know. Glasses shouldn't cost an arm and a leg. Eyebuydirect makes that possible.

Date of experience: December 25, 2025
Puerto Rico
1 review
0 helpful votes
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Para diario
January 3, 2026

Siempre he pedido mis espejuelos con eye buy direct

Date of experience: December 24, 2025
California
1 review
0 helpful votes
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Price of glasses
January 3, 2026

I am so happy to find the kind of glasses I like with with the bad vision I have and pay half the amount here that what I would pay at Kaiser Permanente

Date of experience: December 24, 2025
California
1 review
0 helpful votes
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I have had glasses in the past which were clearly prism. People treated me differently for having odd glasses, but these are just clear and don't look any different. They fit perfectly because I could narrow down to the exact size I wanted. I was able to see these glasses on multiple people, which helped me decide between the options. I'm looking forward to always using this company. They arrived faster than expected and were packaged beautifully and in a way which kept them safe. The price was reasonable and these are the loveliest frames I've had. I can't stop looking at everything because my vision is so much better with these glasses.

Date of experience: November 29, 2025

I was disappointed I couldn't get blue light along...
December 9, 2025
Previous review

I was disappointed I couldn't get blue light along with my prism but the glasses look very pretty and will fit. I could easily see it glasses would look good on me and had a few options that would fit to pick from. I look forward to my glasses and would buy from here again if it becomes possible to get both. Your system to enter my birthday is terrible, definitely make that easier. I like that I can see glasses on other people to more accurately decide. I think I'll look classy. I chose glasses louder than I usually would because they looked very nice in reviews. I wish I could narrow down by prism and swipe to the side you see it on models without needing to click. I wish there was an easier way to save the ones I'm considering.

Date of experience: November 29, 2025
North Carolina
1 review
0 helpful votes
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Great Service
January 3, 2026
Updated review

I have ordered five pairs of glasses from EyeBuyDirect and never had one problem. I am pleased with every pair. Never have had to send any of them back for readjustments.

Date of experience: December 24, 2025

Great deals
December 13, 2025
Previous review

This is my fourth pair of glasses purchased at Eyebuydirect. Very easy to order. Just a hard time deciding which pair. Definitely recommend.

Date of experience: December 3, 2025