There was no offer of any refund or offer to take the item back.
519 Reviews for EverBuying
I contacted them and all they would do is give me $2.00 off next order.
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Placed an order E1402121432214227...on 2-12-14...paid extra for the fast shipping. It shows when I ordered that it would be sent out to me in 24 hours. It shows it is still available so I know it is not out of stock! I am getting agrivated that it is still being processed and I dont have a tracking number! I will be asking for a refund if I do not have my phone sent to me pretty quickly!
Well, I placed an order E1402121132370614 five days ago, and the status is still "processing". No e-mail confirmation has been sent, as well as the money. And honestly, after reading the reviews here I am becoming worried. Why don´t this people give any signs of life when processing orders that have been already paid?
Edited- in less than 24h confirmed the reasons for delay. Information is all. Thanks guys!
My girlfriend and I between us have ordered at lease 12 phones and 2 tablets and have yet to have a problem with them. I even placed an order and then needed it cancelled. I simply sent an email explaining what had happened and it was cancelled without any hassle!!! When I use the 3-5 day shipping, it gets to me no longer than 5 days. I have even referred people to this site and they have nothing but good things to say about it! The only concern one of my friends had was when he ordered a phone around Chinese New Year and had to wait for it to arrive a little longer than expected.
Well-organized site, thanks to timely online support chat, and always courteous operators, the product purchased is arrived in perfect condition and very fast, I recommend to everyone, you can trust.
i will never buy something from Everbuying! I can not receive my items and the customer service is very very bad!
I placed an order on 12/26/2013. Today is 2/15/2014. I have sent a number of inquiries about my order. They don't respond. No order- no reply- ???????????
I HAVE PLACED ORDERS 4 TIMES AND EVERYTHING CAME ON TIME 25 TO 30 DAYS TO GREECE.I AM VERY PLEASED DEALLING WITH THE GUYS FROM CHINA..I ONLY HAD PROBLEMS WITH SIZES OF CLOTHES AND I WILL NEVER ORDER FROM THEM AGAIN.BUT ELECTRONICS WERE EXACTLY AS SHOWN,AND WERE VERY WORTH MONEY..I WILL ORDER FROM THEM AGAIN IN THE FUTURE.
Order # E1401292303112685 unable to get any response regarding shipping status despite paying for DHL.
Previous order # E1401211850439039 after 3 weeks they decided it was out of stock again despite paying for DHL. They say they have refunded but no info yet. Have raised dispute with Paypal.
Seem very disorganised and not customer friendly
Order number: EE1402032106367188, have yet to receive package and still says processing, very poor customer service. Will definitely request refund if no answered within a few days
Really BIG SCAM...I placed my order and paid the same day January 16,2014 and I didn't get my order yet. yes, the customer service phone doesn't work and the customer service on the e-mail says that the order was shipped but no tracking number.
I really need my money back...order no: E1401160940080784
PEOPLE DON'T ORDER FROM THIS WEB SITE IT"S A BIG SCAM..I've bought before things from China but the goods arrived at my place in max 5 business days.
Bought a tablet, bluetooth keyboard, and a nice stylus for , what i thought was, a good price. I paid extra to have the fast 3-5 day shipping and yet it still isnt here.
My order #: EP1402010017131014
Is there anything i can get help with?
Ordred 2 phones Jan 31 with expedited shipping option and still in processing status since day 1. Made inquiries about the status and still no answer.
Am wondering if this is a scam? and if I should I cancel this order.
This site is a joke. I ordered and have been trying to cancel from ever buying but still no reply. Please cancel my order # E1402101320166119. I would like a refund as soon as possible. Now my valentine's has been ruined. Buyer beware, do not buy from this site, plus their customer service is unreliable. How can you have just one representative???
Whenever i contacted everbuying.com i always found the right products at very reasonable prices. delivery was always satisfactory. i highly recommend everbuying.com for any products you want to order. excellent service with excellent prices
Everbuying used to be a great website but now placed two orders agian and it just sucks the represantative Julie doesn't respond to my questions and support tickets are not awnsered order NR: E1402020137406863 & E1402111426117834
EP1402101303037960 is my number I ordered a case online and it's been over a week. I have payed extra 11 dollars for shipping and it's still processing how can I get a refund?
Your site has very nice stuff but unfortunately, very unreliable service. My order E1401281337010167 , was placed 2 weeks ago and it is still processing. I would like to know if i will get my items or if I should cancel? I knew it seemed to good to be true.
I order a projector EP1402041629155487 2 weeks ago and it still in processing! I do not appreciate the wait! Worst Experience Ever!!!!!
I HAVE ALLREADY MAKE A REQUEST TO MY PAYPALL TO CANCEL MY ORDER AND TAKE MY MONEY BACK
I FEEL SORRY FOR YOU
YOU ARE A FACE COMPANY
I made a purchase, my order is No. E1402062234043355, I made it 2 days ago and It still is shown as processing. I wrote them and they don't answer me at all. I am very concern about it, I spent 300 dollars and I don't what to lose my money. I had read many complains about this site and I am afraid I am going to be a new victim of their bad service. I would like to cancel the purchase but I don't know how. I first should read about the site before making the purchase. Can somebody help me?
Last time I wrote a review complaining about Everybuying. They answer me very fast, telling me this,
Thank you for your review on http://www.sitejabber.com/. We will cancel your order and refund all the money to you. We wish to apologize for any inconvenience that we may have caused.
Then I an email every day but they don't answer me,
saul nunez zeledon At :02/10/2014 10:48:17 AM
Thank you for your response. When does my money will be available in my account?
saul nunez zeledon At :02/11/2014 10:20:09 AM
Hello, When does my money be refunded? The payment it still say processing, Why?
saul nunez zeledon At :02/12/2014 10:57:39 AM
I am waiting for your response, When does my money be refunded?
saul nunez zeledon At :02/13/2014 07:28:20 AM
I am waiting for your response, When does my money be refunded? Are you going to answer me or I am going to need to ask you through sitejabber?
I hope that they answer me now that I post this.
By the way mi order (E1402062234043355) is appear to be processing.
Paid for a product, paid extra for fast shipping that was supposed to take 3-5 to get.
It took over 3 weeks to even get a response from the company. A month later no product, no refund. Only response "it is ready for shipping" Opened dispute with paypal..STAY AWAY ...SCAMMERS CHANGE NAME TO NEVERBUYING
I am so worried about my order E1402042235555732 for a phone. I have read other reviews and now am worried that my order will take longer( its been over a week) and this site offers no means of tracking. It's scarey. Now I read that some of the phones don't work? I'm very concerned. The price was unbeatable and if my phone arrives tomorrow I will remove this review and write a good one about the prices. Right now, I'm ready to cancel my order.
Hello... I ordered two winter coats exactly a week ago today 2/12. My order number EP1402051135577806. Just read another complaint and maybe that's why my order says "processing". I paid with my husband credit card and the billing address is his office and not our home. However, I have called numerous times and sent few emails inquiring about my order and no reply of any kind. I am considering to place a dispute of the charge to PayPal tomorrow if I don't get some sort of answer.
I noticed someone replied to this site within minutes of posting the comment, I truly hope someone replies to me ASAP.
Thank you. Lizy
I purchased an android phone the GR-T9500 on February 6, 2014. Order number EP1402060051267097. With Expidited shipping. Item is still "processing". And my money was taken the same day I ordered. Lots of complaints with this company and looks like I am another victim. I read a lot of the reviews and they always explain orders are late because of the Chinese New Year spring festival. Well if we are ordering and paying for fast shipping the order should not state it will be delivered within 3-4 days. When Christmas time is around in the United States companies let the customer know that fast shipping will take longer. This company is not upfront with their customers and only offer a "sorry for the delay" as a response. Hopefully the phone is not broken if or when it eventually arrives like most of the other complaints I have read. Will NOT Everbuy from them again. Their new name should be DONTeverbuy.com
I placed my order # 1402042145077486 on 2/4/14 and paid for expedited shipping hoping to get it as a valentine gift before Feb 14th. To date my order is showing as processing.My calls remain answered despite calling within business hours. I am so mad about this company and I will start filling a claim for refund of my $180.62 and request for governmental investigation.
I placed an order 1/3/2014 and as of 2/12/2014 the order stated a tracking number that could not be tracked so I started a PayPal recovery on 2/1/2014 to get my money back and they have still not showed me anyway to track or have I gotten the order and PayPal is still giving them until the 16th of feb to respond before getting my money back
I'd like to think this is an experience in progress since I HAVE NOT RECEIVED my order yet. In terms of payment handdling they are fast to act. I changed an order (cancel old and placed new one) and they refund money within 10 days which is acceptable (not the norm in US, but okay). However, in regards to shipping...
See my last communication:
"Please supply an updated status on my order PLACED OVER 30 DAYS AGO, AND SHIPPED MANY DAYS BEFORE CHINAS NEW YEAR HOLYDAYS. Your tracking number gives conflicting information on different websites:
freipost.com -- Item Dispatched Jan/25/2014 03:37:24 UTC Dispatch made on Flight VA4198/VA7
17track.net -- Origin Post is Preparing Shipment
postfiji.com -- Dispatches created
usps.com -- Origin Post is Preparing Shipment
Please kindly investigate and tell me if item shipped/will ship/or this a deffective tracking number/ there's no tracking number. Thank you in advance.
Order E1401062050173725, placed 06-JAN-2014
So, I've decided I'll be patient for another 10 days, and if not received will dispute charges with credit card company based on false advertisement of "It usually takes about 10-28 business days (Monday through Friday) to reach you."
If you order from them be aware it is a long long process and wait time. Will update if anything happens in the next 10 days. Thank you.
I have two orders with this company. the first order was placed on 1/1/14 and says shipped out. the order number is EP1401010935474265 and i have not received it.there is also no tracking info available.
the second order was placed on 1/7/14 order number EE1401071531085526 and it still says processing. No tracking available either. what is going on with my orders with??
I ordered a mobile phone on the 31/1/2014 and about a week ago i seen all these bad reviews so i decided i didnt want the phone so i asked for a refund about a week ago and they said they would refund me but they still havent i dont care what i get i just want something:/ my order number is E1401311303106530
I ordered me a phone 02/02/14 and chose basic shipping and it said 7-15 business days. I was okay with it taking that long but I kept track of how long it's been and keep looking into my everbuy account and it keeps saying processing I would have at least thought that by now it would have began shipping especially since it's just a phone and it should already have all its contents in the package already. I've sent two emails questioning was there a way I could speed up the shipping process by changing the shipping plan..... No response. Then I complained saying it has been too long with processing and by now it should be shipped and no answer to that either. My question just like my product is still processing. What kind of business is this? I've tried calling but I only got a voicemail. I'm getting mad and really upset. If my product is not shipped out in the next two days I'm going to sue for false advertisement and for running a scam. Too many people have complained about this same website. I need a response NOW!!!!!!!!
Sincerely, Kayla P.
Ordered a mobile phone with the order number E1401310922149836 on the 31st January 2014 and paid in full. Started to show processing on the 5th February 2014. It is now the 12th February and the item is still showing me "Processing", even though I paid the full amount and they took my money.
Also, I have heard nothing from them since the 9th Feb when I sent them a help ticket asking about what had happened to the item that I had ordered. This is very disappointing to me.
I bought my product E1401241108162291 on the 23/01/2014 and the item is still processing. It is a very small light weight item which could be delivered from anywhere in the world to anywhere else in the world very cheaply in less than a 10 days, but it has taken 3 weeks and it hasn't even been processed yet (probably the part that should take the shortest amount of time). Not only have I not received any apology for the slow delivery or an explanation for the time it has taken I have not had a reply to the 2 pre sale customer service messages I have sent them inquiring about the delay which coincidentally is being advertised as a 24 hr guaranteed response service, it has been a week since the first and a few days since the second. Its a complete joke. I always see reviews like this and I dont listen as the price is appealing, but there are always problems with sites like this and the products are more than likely fakes. So if you want sub standard products delivered a month or two after you buy it this is the company for you, if you want a company that offers realistic 5-7 day delivery times, good customer service and genuine products go somewhere else.
I placed the order with them, got the products and one of the 2 phones I ordered didn't have wifi. I emailed them and was told I should have $30 and another phone will be sent to me, this was over two weeks ago. I have written several messages to find out which phone will be sent and I am at a dead end. I am now in the process of contacting Paypal for a refund. This is ridiculous. I also just left a message at the phone number I found on sitejabber site. Hopefully I will hear from them today.
I have ordered quite a lot of stuff from this website, ranging from a cell-phone, laptop coolers & charger, mice, earphones, web-cams, memory-cards; just now I ordered headphones, mouse and a new cooling pad for my laptop.
I would say the company is so-so, don't buy anything expensive, cause there is a big chance that it won't work. For example, the last laptop cooler arrived broken, and a cell-phone I bought didn't work. When I contacted them, they just took a long time to respond, and when they did, they just sent me another phone; the customs in my country wanted another 11 euros for the 25 euro phone I ordered, so I didn't bothered to go get the second one, cause I would ended up paying another 11 euros for what could be another broken phone.
That's just my opinion, I hope they don't treat the others the same way.
I, too, get the 'Processing' status for way too long, I don't know what's up with that.
Order number(s): E1402100740131885, E1402100238016470, E1402100231179670.
I make an order 03/02/2014, still processing. They answer me once on the support ticket, and when I provided everything they need, no answer since 02/07/2014. I know they where on holidays, but everything what is happening now is not professional at all. The order number is: EE1402031006245244
Order number EP1401171238080557. Paid expedited shipping on 1/16/14 today is 2/9/14 still no package. Plus no response on ticket hey ever b why can't you just tell it like it is about this expedited shipping scam
edit: package arrived today 2/10/14 weird how it took along time to get if anyone is buying from everbuying just be worried about shipping cause it takes month or longer to get to you and hoping the product isnt damaged
I placed on order last january 17, 2014 but until now i haven't receive my order yet. I've been trying to contact their customer service number but it's an answering machine who told me that they are in a holiday til feb 17. I don't wanna open this site anymore. It was too late when i found out that there's too much negative feed back on this on-line store.
I made an order since on the 4/2/14 and payments have been received. E1402041613138175. I paid for expedite delivery until now, my order is still showing processing i have sent you messages on your website no answer no reply. what kind of business are you people running? I am not happy
i have placed an order on the 01/02/14..today is the 10/02/14 and still it is saying that it is processing and yet my payment has gone through including that i have paid quick delivery..i need the order for this weekend and nothing yet
I have bought a mobile phone.. two months to arrive.. and i find it broken! i have tried to turn it on but nothing.. no work fro the phone!
Ihave sent them two e mails but nobody answer me! please everybuying answer me!
Just a little communication.
READ THIS, IT IS MEANT TO, AND WILL HELP YOU A LOT.
Do you realize that most of these negative reviews would go away if you cared enough about your customers to actually communicate with us?
1) When we order something, send a receipt email saying, "Yes, we took your money. Here is an email that you now have proving we have your money, and know you exist. We are now working on your order. Even if you admit that it will take a while. Knowing that when you purchase will make people less anxious.
---Imagine you (the staff at EB) buy something, you give up your money to someone, and then have no indication whatsoever that you are actually going to receive the item you just paid for? No receipt, no item, not even a head nod or look saying, "hey." How would you feel about that? A little uneasy? A little worried? Us, too.
2) ANSWER EMAILS. Being lied to is not fun for anyone. That 24 hour response time is not true. No one cares at all what your excuses are. If you cannot respond within 24 hours, don't say you will. I bet the vast majority of your support tickets start out a lot like mine did... "Have you received my order? I made a purchase on the 26th of last month and have yet to receive even a receipt for my money."
I think a lot of the customers here are already a little worried by the time they even put in a support ticket. Already thinking, "Oh crap, I've been scammed. It's been (days/weeks/months) and they haven't even sent me a receipt." Trust me, most of the customers who reach the point of issuing a support ticket, are already very, very, very worried about your honesty. We are checking our email every 30 seconds waiting to be reassured that you are actually going to give us what we've paid for.
---Now imagine that you (the staff at EB) are already worried that the person you bought from is going to take your money. Then they reassure you by not responding to even a single message how worried about your money are you now? How freaked out about your money are you? How angry at the fact that they are totally ignoring you?
3) Answer your phones when you say you will. Just called your phone support number for US callers 530-758-3758 (at 8:05am, the page says you start answering at 7:30am). Did it say "we're busy," or "we're closed," or "we'll get back to you as soon as we can?" Nope. Just the "beep beep beep that where I'm from, is a non-valid number.
---Pretty worried? Freaked Out? Angry? Now imagine you call to complain, knowing at this point that a company like this will probably intentionally put you on hold for long enough to make you give up. Or only give you the option to leave a message (that they probably won't even answer), only to not be even given the chance to speak at all! You give out non-working numbers at the bar to people you don't want to hear from. You do NOT give out non-working numbers to customers.
If you did these three things (I, and no one else, cares about your excuses for not doing them). You would solve a lot of these ratings headaches. Just BE HONEST with how long things will really take! Communicate. If you are embarrassed or whatever by how slow things move, deal with it! People will be much more understanding if they know what is going on.
Support Ticket #T19527236169
Ordered 5 items (E1402041440461371). Paid for expedited shipping and nothing until now. No response to email request for shipping status...... I really worked for this money and this no response is very diappointing and off-putting.
I have placed 7 orders in the past 2 weeks and so far and only 1 has shipped. I have had no response to my emails or the support tickets I have submitted asking about my orders and their ship dates. I am a dropshipper and would send them a ton of business if they could ship out their products in a decent time frame. If they are not shipped out ASAP I will have to find a different supplier or go back to Aliexpress!
ED1402051447413811,ED1402051443236286, ED1401301515092646, ED1401291518116144, ED1401291513309145, ED1401291504488918
So far my experience with everbuying is really good, i bougth a telephone from this website i'm really pleased with the product, the processing was fast, the only downside is that it take a little bit with flat shippment but what can i say i live in europe on the other side of the world, is normal to take some time for my product to arrive. Even that, it was faster that i imagine that it will take on christmas time. I had to get in touch the support service and it only take 24h to get my doubts cleared.
I'm satisfy and ever make new orders. I recommend it.
Am very very so disappointed with this $#*!ing company of who ever this company's manager or the staff is, if l were to vote for them l would be happy to give them 1out 10. I seriously worked for the money that l arderd my products from them and ontop of that ttheir site was saying pay $20 on top of that fast shipping cost but as far as am corncen thy might think that thy know the meaning of this word but thy don't ( FAST) if thy do why is it its going the other way round like seriously up when am l going to wait for my shipping as if am waiting for Jesus to come much reasonable but anyweh that's not the prob l jus want my stuff please am so sick and tired of waiting standing with one leg waiting for my products 5 of them and that $#*!ing whatever it says its still prosessing like seriously up to what date, pls don't let people swear just coz of your useless and slowness movements we got plans which we want to move on, l ordered my stuff on the 29-01-14 up to now thy still processing huh lol let God wake you up please, l know l can't do anything but all l want is my stuff.
I placed an order with everbuying on January 27, 2014. I did not receive an order number. My receipt number is 2736-3809-1092-9242. I ordered 5.3 inch N7100 Android 4.2 Smart Phone MTK6572 Dual Core 1.0GHz Bluetooth WiFi Dual Cameras - White Item #: CS0058901. The payment went through with PayPal and, it shows on my card that I payed for it. When I log into everbuying, my order isnt on there. Everbuying sent me a confirmation code but, I don't know what its for but, its 4c70973e90180e5e70b58a9332462455. I want my order status but don't know how to get it or find out about my order!
I've ordered an item 4 weeks ago (E1401072032482215) and not received yet. I also send a message that they were supposed to respond within 24 hrs but still nothing!
Never had such a bad service.
I have placed several orders with Everbuying and was always pleased with items received, sometime they take a bit long to receive, but items were as shown on website, also when an item was found broken it was replaced without any hassle.
I placed two orders for Mobile phones on the 9th Jan . I received one a 2.5 inch Z18 Android 4.0 Mini Smartphone MT6575 but it comes without Market or play store contrary to its advertisement. I have emailed but they just say it is on it. Without being able to register a google account the functionality of a smart phone is basic phone calls. I would avoid the purchase of this phone. I did provide feedback but it was never published on the website. My other phone i have yet to receive but if the first is anything to go by i do not have a lot of confidence . They also say they will reply to e-mails within 24 hrs . Well i would not believe that either. I could not recommend this website from my experience so far .
The stuff is cheap for a reason unfortunately
They have closed my ticket saying all i have to do is download it. I have tried many versions of play store and none will open once installed. Google says the phone is incompatible . So i am left with getting an RMA and i can guarantee it will mysteriously get lost in the post or i can pass to trading standards . Either way i have lost my phone but at least trading standards may ask a few more questions to resolve this.
Not happy with the the way they deal with customers, my advice would be not to buy from this company. They responded quicker on here than they did on the website.
In particular DO NOT buy Z18 Android 4.0 Mini Smartphone MT6575. It has no reviews which presumable means they are all bad and they don't submit those ones. My review certainly didn't get published
I have a very bad experienced, I placed an order on 6 Jan 2014 but the goods is no where to be seen. I sent an email several times but no response from everbuying what so ever. The only thing they are quick at is taking the payment. Still waiting for the items up to this time & now is 8 of Feb 2014. Am I still getting my goods everbuying?tracking no is RQ228565498SG
. RE666556767SE. > RE666651710SE