I have ordered many products on line and have never received a package in worse condition than that which was shipped by you.
No care was taken in packing to insure the package would be received with out damage. To put can goods in a fed ex envelope for shipment in no way would protect them against loss or damage. Picture attached. Ordered 12 received 10 out of ten two were crushed. All were dented to some degree.
I paid extra for expedited delivery and this is what I get in return. Disgraceful.
My order arrived four weeks later after I had to chase him on his Facebook.
Most of the produce came spoiled. They were not packed properly. It was such a waste time and money. Don't order from this guy! Bad products and bad customer service!
Company does not have customer service. Voice mail only. Bunch of expired products (seriously, you can usually see traces of the expiration dates being erased/tampered with. And by the way, EVERY food product has to have an expiration date on it. So if you don't see it on your cans/noodles/bottles it's because it has been erased). They sell frozen foods yet I look over and over on the public record of frozen foods permits in OKC, and they are not there!
Save yourselves from bad diarrhea
I ordered one box of beef floss from Imelda through text since July 31, but took them a month to shipped. I had to let her know that I haven't receive my first order.
Got my order and found out they sent me a wrong item. They sent me chicken floss instead of the beef floss! I texted Imelda & asked her and she replied sorry the warehouse must be wrong view. So I asked her if I'll get free of charge & the answer "hahaha" sorry can't.
Wow, really! First of all, It wasn't my fault. It was your fault! Second, very unprofessional to treated customer like that! We are not just talking about $12 here! We talking about how much money I spent already but they even didn't bother to give me one free of charge for my next order!
Well screw you Efooddepot! I'll never ordering from you ever again & I'll tell all of my Indonesian friends about your suck service!
The owner of this company is extremely rude. Calling his customer (me) dumb nut and with all kind of vulgarities. Non-responsive to my messages until I threatened him to contact 3rd party assistance. Refused to refund, did not want to accept responsibilities.
Had I seen the negative comments and reviews before I made my order, I would not do business with them. They are scammers, liars, bunch of thieves.
I never had any problems with them until now. I order my favorite Indonesian items from this website on Sunday, July 24,2016. I never got any confirmation about shipping information. I am waiting for 2 weeks, still no confirmation. Checking their website again, it is said packaged but never have the shipping information. I sent the email, no response. Complain to their website, no response. Call them, no response. Post my message in their facebook page, they removed my post without any resolve. Finally, I cannot stand it and call my credit card company. If you have bad management, then please don't charge anybody's credit card. It is just FRAUD!
Per their website it states a 14 days delivery of goods. Mine was completely lost in their system. Only after I contacted my credit card company to dispute the charges, it took them nearly 1 month to ship my items and this was AFTER my credit card company contacted them. My goods arrived all damaged. Cans were packed with noodles, bottles with cans and each cans were all damaged. $160.00 worth of goods damaged! In addition, one item was missing.
I'll take the time to physically go to the shops.
We have ordered a product that was to be from Germany. Instead, they sent one made in China. They think we would not notice. The company replied to us that we should get over ourselves because it was a bottle of sauce and told us that they do not wish we shopped at their store any more. How cute, lol!
We are in the processes of contacting US Customs to make sure that they are not brining products to US that have wrong country of origin and advertise them as something else than it truly is. That is deceptive.
I received my order. However, it is missing some items. I tried to contact eFoodDepot on emails, website contact form, and voice mail. No one responded to me. FYI, they don't have life customer service. When you call their phone #, you are connected to a voice mail. I am still waiting for them to respond to resolve the missing items. They still owe me about $14. Stay away from them. They are the worse online store I have dealt with.
Here is my update on 4/26/2016: The store finally contacted me by email after 10 days. They asked for picture of the shipping list and offered a gift card if it was true that the items were missing. I told them I preferred to get the missing items shipped to me or my card credited for those missing items. So, I am hoping my issue with them will get taken care of soon.
I placed 3 orders from them. First two was alright but the last one was unacceptable. They selling you old rice that full of bugs and brown powder in the bag (AKA very old). Canned food were all bent and udon started generated brown water inside. When you look at the expiration date, everything is 2-3 months before it expired. I also order 2 canned of veggie but send me something different.
I tired to contact them but no respond.
So DON'T even think to buy from them!
I purchased goods totaling $44.00 from eFood Depot and saw on their FAQ that they ship within 1-3 days after purchase and email buyer with shipping info. (tracking, etc.). After fourth day and still seeing my order was pending on my account I called their customer service line and got a recording saying no one was available. I tried again later that day and got the same recording and left a message for a call back and did not got one. I sent an email to them inquiring about my order. Got no reply. Did same thing next day and told them if they were not going to ship my items to cancel it. Got no response. Finally, I contacted PayPal who I made the purchase through, and filed a claim. Fortunately everything I ordered from eFood can be purchased from other online sellers. EFood Depot has both the worst customer service and seemingly worst business management I have
Encountered for this type of online business. I recommend trying other online sellers first.
No word on shipping status. No word on refunding my money back either. I told them I was going out of town soon and need to know the shipping date, their response was "when are you going out of town? " haven't heard from them since. If I don't get a response soon, I'll turn them in to the appropriate bureau.
I ordered German Haribo gummy bears. I printed my receipt which clearly shows a picture of the package in German writing. The bears I received I could have purchased at my local Walmart! There is no German writing and they are made in the US. They don't return my e-mails and don't answer my phone calls. Stay away from this company! Poor business practice!
Ordered wasabi, was supposed to be frozen, arrived with no cooling packs in 100F weather. Ignored repeated emails, finally got someone on the phone, was supposed to send a replacement, which never happened. Called back, voicemail is full and no one ever picked up the phone. Finally gave up and filed a dispute with my credit card. Fail.
Ordered Kopi from here. Firstly, great site for providing such food from home cause I couldn't find Kopi here in Boston. Good price and was shipped on time and got the package in good condition. Will definitely use the site for food from home :)
I wish I had seen these reviews before buying from them. Worst experience ever! Sent old, expired food and items damaged due to poor packing. They don't answer the phone or emails. By online chat they said I would get a refund and a new item. Never received anything.
Stay away!
Best online shopping experience! I love this company. This is the first time that I have ever ordered from them but after my experience, I will be a returning customer. I commend them on their professionalism and excellent customer service. I called customer service after placing an order to check if it'll arrive certain date and they assured that it will.To my surprise, it arrived two days earlier than the date! Prices are reasonable (in fact cheaper than a lot of other stores). I used to buy these items from amazon but now will stick to efooddepot as they sell them at least 20% less than Amazon. Highly Recommended.
Great service. Everything was in my order except for my "free gift" which they sent me after I called them. I don't understand the bad reviews? The people I contacted via customer service were very nice and polite!
I don't understand all these negative reviews, although when you think about it, how many people review a site that they had a good experience with? Seems like the unhappy are always the most vocal.
If you have any questions about my review please email me at *******@aim.com. I can even prove that they are a legit site, but even legit sites make mistakes every once in awhile, give them a brake!
I've been a customer for awhile now so. I think I have a better review than most people. I started buying from efood back in 2013, and had some issues. (nothing major, just shipping delays) but since 2014 it seems they turned the leaf. All orders were shipped quick, packed nicely and very courteous customer service. One time I ordered some chocolate and they called prior to shipping explaining that the chocolates are closed to exp date (2 months left), asked if I still wanted it for refund or do a full refund. I'm so touched that they would even called to let me know ahead of time and of course I kept the order and they were delicious. But my point is they really do take care of each order and they get my respect for it! Will be buying from this store for a long long time!
eFoodDepot has a rating of 1.9 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eFoodDepot most frequently mention credit card, customer service and expiration date. eFoodDepot ranks 204th among Grocery sites.