eBates customer service will always be there when I needed or requested to investigate my lost cash back. (in 429 reviews)
▼ Sort by: recent
Sent in a question to a problem getting a website to respond. Immediate response back with instructions. Asked a second question. Immediate response again! Didn't make me feel inadequate in asking a question that I should have been able to figure out. Very personal connection with a large website.
Let's make it short, I was placing a order with Macy's for a very expensive item, because the store was out of it, it was very early in the morning, their customer service lady was from the Phillpinies nothing wrong with that but please try to talk in my language and understand our language, she could not get the promotion and my credit card to work all with Ebates I kept teller her I would loose a lot of Ebate dollars if it's not places through them on the web sight that I need to be sighed on and then through Macy's she said that she had to place it she did know how to make their promtion code and my credit card all work together, she was not friendly, my advise, do not call Macy's early in the morning, and please I'm sorry I do not mean anything about customer service from another country but please be nice and please know your job all I can say is that Ebates customer service can teach some customer service skills to some of these other companies, from the time I notified them to my last email I had nothing but positive emails ensuring me they got my emails letting me know things were being worked out, follow up emails letting me know every step, I just want to say thank you for a great customer support team you guys are truly a great team, thank you for fixing a problem that resulted more Ebates money in my account, take care and may God Bless you all
I had a problem getting cash back, but they got back to me quickly after I sent in a ticket. They were specific in what they needed from me and I was happy to comply. Once that was settled, they fixed the issue for me.
All in all, they were really professional and kind as they helped me solve this problem.
Barney's New York cancelled my order during Ebate's 15% off promo. They cancelled it for no reason and this caused my Ebate to cancel as well...and I lost out on a sizable chunk for my rebate. I contacted Ebates regarding this matter and gave them all of the supporting documentation that they asked. They were able to verify my purchase and funded the money back on my account fast. They were so nice and understanding. World Class service I tell ya!
Regarding my special case of not able to book on-line with Travelocity.com through Ebates cause Travelocity website was down, every Ebates customer service agent did not take further step to resolve this issue but kept on repeating the company policy that I have heard more than 5 times. Although they were being patient and nice, but lack of enthusiasm and consideration. When hope was nearly gone, I found a review site of Ebates on SiteJabber.com. Few hours after I posted my question and concern, Max C. and Dylan Campopiano efficiently resolved it by taking further action and actually put themselves in my shoes. Greatly appreciated!! I have to say: my concern probably is still not be able to solved today if I did not find them through SiteJabber. Thanks, Max C. and Dylan!
Tip for consumers: Try to post your Ebates advanced question on this site first, rather then email or call their customer service agents, who are only capable dealing some simple, non-complicated concerns.Ask Jenny about Ebates
Love Ebates, they have really stepped up their game after merging w/ Fat Wallet. I didnt get cash back from Ebay so filed a complaint and they instantly verified my info and gave me cash back! So amazing, no hassell or wait. Cashback literally appear less than 5 mins after order has been placed. No delays like Fatwalllet used to have. Very helpful and easy to manure website. Thank you Ebates, you are awesome for offering cash backs for Ebay and other websites that dont usually do cash back!!!
Cant understand why I haven't received my 1st rebate check yet?Iwas emailed Tuesday stating it would be mailed out Friday 13th today is Tuesday 17th no check.when I contacted them was told it was mailed and they like to give it 21 days before following it up.This is my first time with them and I have a few hundred dollars due to me,I cant believe there attitude.What is the norm in days receiving your check once its mailed?
If you guys want a TRUSTWORTHY and FAST/ACCURATE shopping portal with Costco/Nordstroms level customer service then you MUST USE EBATES. THEY ARE SUCH A BOSS! No joke here. They made a fanboy out of me for sure!
Located in startup arena San Francisco, they are CRAZY at tracking accuracy. My orders track in almost real-time SAME DAY! Complex orders show up very clearly and their website is very very easy to understand. Payout is also very easy!
NO other portal does that. I use a LOT of portals. Many are ghetto jank. You always pray that everything works OK and you always have to fight for your money, but NOT with Ebates. Therefore, customer service is SO key! They respond so quickly and they are so friendly! This is not even an annual membership site! This is all free! IMHO customer service is what makes/breaks a portal.
I mean look at Max over here on this site. Thats awesome! Thats like Yelp having a dedicated representative from the merchant always addressing issues and helping out! So critical!
The other portals just dont cut it. You always have to wait 3-5 days for tracking to show up and you never know whats up. Also, complaints are rarely addressed. I feel like random strangers are just hired to pretend there is customer service on other sites. Thats why so many people dont bother with portals. They think its too much work and its just stupid. I would agree. Just depends on who you use though.
Ebates has been awesome and I am totally impressed. But I just wish they MATCHED other portals! I want to ALWAYS use Ebates. But I cant if another site is offering 5% and Ebates is only offering 1%! Dude! Cmon guys! Step it up! Thats a huge road block!
Also, HatTip over to Patrick @ Ebates Customer Care. Hes awesome. I hope he knows how much I appreciate his help. Maybe Max here can even forward the message and let him know!
THANK YOU EBATES!
Tip for consumers: 1) Use Chrome. All other browsers suck for tracking.
2) Always clean your browser cache and start FRESH. Do this for EACH new purchase via Ebates. Tracks better.
I so wish I would have known about Ebates sooner! I probably Would have been on tv!. Besides getting money back from your shopping trips, the representatives at Ebates are willing to listen and get back to you very quickly. if you love to shop at Macy's, Walmart or Land's End, just a few of the stores available, sign up for Ebates, you won't be sorry!
After I couldn't find my "cash back" from a pretty large purchase, I contacted customer service and they were very prompt in getting back to me (within a day). The retailer had actually processed my order number incorrectly and it wasn't showing that I had purchased from the retail site directly. Customer service quickly responded and informed me I couldn't get my cash back because of this reason and kindly offered me a "valued customer cash bonus". I emailed customer service again and verified that I made my purchase from one of the Ebates retailer links...they very promptly responded, remedied the situation and I got the full amount of my cash back! I really feel that Ebates values their customers and it was evident through my experience with customer service. Again, they were prompt, courteous, gracious and persistent in really helping me. Thank you!!
I moved and changed my email address but was unable to make the change in my profile because the confirmation email would go to my old email which is no longer in service. I sent an email to customer support and Keisha took care of my changes promptly and cheerfully. She even emailed me back to say if I wanted to give her my new mailing address she would also change that for me. Way to go!
I had an issue ( first time ever ) with a purchase not showing up so I had not received my cash back yet. I emailed them about the issue and literally within a minute my cash back was posted to my account. That qualifies as super sonic speed to me !!! I have been with Ebates for many years now and I love it so much. This was my very first issue too.
I had a weird complex problem with credit for a multiple purchase made at once, when I got my notification from ebates I felt I was shorted dor the second purchase. After several emails, ebates was able to clearly explain what was going on. I truly appreciate their quick responses, always polite emails and their attempts to do right by their customers. I have bee with ebates since almost the beginning and am very happy with this company, no matter how large they get, you still receive personalized service.
I would have to say that I received AWESOME customer service to my question/request about not receiving my Cash Back for a prior shopping trip with a resolution received to this issue in a very prompt and timely manner!
Thanks again EBates team for such a wonderful experience!
EBates customer for life!
i don't understand why ebates remove my referral bonus when i ask my family members to sign up. they sent me a email back saying i self referral myself under my name when i have one account. i am very disappointed and im taking my business else where
Tip for consumers: referrals; don't bother it is a scam to making money off youAsk michelle about Ebates
Somehow I managed to set up two different accounts on Ebates so my account showed no previous earnings and that I had been a member just since Feb. 2016. I wrote Ebates, and received a response and they merged the two accounts in one day. Not the usual response from many companies. Worth saying "good job".
52 Questions & Answers
About Ebates (from the business)
Related Articles and Tips
Why wouldn't you want to stretch your buck while shopping for your favorite brands online? Shopping on a traditional...