eBates customer service will always be there when I needed or requested to investigate my lost cash back. (in 337 reviews)
▼ Sort by: recent
Ebates is excellent for a little additional saving. However, you have to be on top of your orders because they tend to miss some cash backs once in a while.
The customer service is excellent and super fast which is really rare these days.
Some companies don't even get back to you!
Over all I'm happy with Ebates and will continue using them.
Being retired and on a fixed income I save where I can. Since I don't drive I get most items online. Amazing how between ebay bucks, ebates and other online retail % off savings can add up. Customer service is excellent. God bless you ! Jesus is our hope for the future!
Such great customer service! Very nice and patient people to deal with. They answered all my questions and concerns that I had in a prompt and timely manner. I received my free gift card and my first big fat check very quickly. Hey you go shopping for all kinds of things, you might as well save with coupons and you even get a percentage of what you spend back. It really does work!! I highly recommend!!
I recently made an order through Ebates but did not receive the cash back from the store. I decided to email Ebates. I entered my name, email and some prompted information about the sale and within minutes I had a response to my concern stating that although Ebates had not yet received notification from the store, they would issue my cash back to my account! Within an hour, I received and email confirming my cash back amount. It was fast and easy with no fuss. I love Ebates and I love their quick response to concerns.
What a wonderful way to save and take advantage in addition to what you'd buy save from every sale and coupon code you use anyway when shopping on-line! Lots of choices, fantastic customer service, and attention to detail to make it SO user friendly, even for hesitant seniors! Thanks so very much for your service, Ebates! No gimmicks here :-))
I was buying stuff at old navy online. I had already been in the store, waited on line 40 minutes just to find out the 30% discount was only online and useless in the store. Came home, duplicated the stuff I just bought and put it in my shopping cart-and was about to check out online, when ebates flashes in with a comment that they found a coupon for 40% and switched it automatically for me! (so very nice and economical) I had never seen them do that before, because I utilize every coupon I can find, but they found a better one and substituted it-giving me an additional 10% off-very, very, effective-thank you!
I had an issue receiving a rebate from a site I had placed an order with. Even though it was totally my fault, and not an ebates issue, they were great with helping me. Totally professional and willing to go above and beyond to try to solve the issue. This is why I have been an ebates user for almost 15 years!
recently made a $2000.00 purchase from sears and went thru ebates for 6% cash back. when it didn't show up in pending i wrote c/s and gave them order # and all info. needed they say with large sums it could take up to 45 days for sears to get back to them. they have the proof. NOT HAPPY
Such a great app!! Not only an app that give you cash back for your purchase, their customer service is the best! I had a problem about an order through ebates but they were gladly to help me and resolve my problem. I will be shopping from ebates forever!! Love it!
I have had an excellent experience ever since I've joined Ebates. Every shopping trip has been great! The few times that my account did not reflect cash back that I had earned, the customer service team was friendly, fast, and helpful. Nothing but good things to say about Ebates and their team.
I forgot to go through Ebates when I place an order at Ulta. I could have kicked myself when I realized what I had done! I contacted Ebates Customer Service and explained what happened. I asked if I could still get the credit. I figured the worst was that they would say no. They responded, almost immediately, and gave me the credit as a one time courtesy. That's what I call great Customer Service!
Upon signing up for Ebates I expected a $10 kohls gift card after making my first purchase, as it turns out the promotion expired before I acted on it. BUT after contacting customer care they graciously explained the issue and as courtesy will be sending me a $10 kohl a gift card anyway! I have earned at least $15 additionally through my purchases that I was planning to make anyway. So far I'm loving Ebates!
I recently realized that I had let my most recent check from Ebates expire before cashing. I emailed in and got the response that yes they could reissue it and oh by the way you didn't cash one from last year either-want us to reissue it too? Not many companies would be honest and make you aware of something you didn't even bring up, but I applaud them for going the extra mile! Love Ebates even more now!
Ebates, and the crew of hard working agents that make up the company, seem heaven sent. The fact that my cash back will be deposited directly into my Paypal.com account is just like the cherry on top of the ice cream sundae. If you are like me, and many other consumers, I carry out nearly all of my shopping on line. Ebates, in some ways, is like having my birthday every three months with a quarterly deposit into my Paypal.com account. It's money that I would not otherwise receive back. The more money I get back, the more I can go online and spend and the farther my hard earned dollar will go. Also, I learn about stores and the items that they carry that I would not otherwise have heard about. A great way of advertising too.
My local post office has somehow managed to screw up my mail the past few weeks, which happened to be the week my ebates cash back check was mailed. One email to ebates support & 30 mins later it was all resolved! They even informed me I had a check from a year ago that had not been cashed either, which I had no idea. They sent both checks with the next month's check. Could not have gone smoother! Another reason to love ebates!!!!!!!
Ebates would be a 5 star all around if only you didn't have to always chase them for your money! I shop online on a regular basis I constantly have to ask "where's my cash back" You would think they would have an updated system that would enable them to follow up on outstanding cash for their customers! I just went back 3 months in my history to find almost $25 is owed me who knows what other $$ i missed in the past, its funny how it's slowly appearing in my account once I requested it which makes me wonder if Ebates is trying to pull the wool over some consumers eyes to keep the $$. My point is I shouldn't have to chase them, if I didn't inquire I probably would never get any of my money! On the other hand customer service is quick!
Ebates is the best! customer support gets an A++, quick responses and always can answer what you ask, and do what you need done. Keep up the great work and I will continue to use Ebates whenever I shop on line. I also like recruiting new people and getting some extra CASH.
I had a small issue with my Ebates cash back checks and Tiffany at the Ebates Customer Service team responded to my initial help request the SAME day as well as SOLVED my issue immediately! I love the fact that Ebates searches for coupons and specials before I check out online from so many different stores as well as sends me a Big Fat Check every time I turn around...LOVE EBATES! Thanks so much TIFFANY ~ You are the BEST! <3
Ebates is trying to get more people by offering $25 for each friend.
I have referred three friends but now Ebates is refusing to send me a check.
Send them multiple emails. Did not get a response for two weeks. Finally got a response saying that they refuse to issue a check.
This is complete waist of time.
Use your credit card offers like Discover, which is more reliable than Ebates.
I would recommend to stay away from Ebates. There are much better ways to save money.
My husband hates shopping (whose doesn't?) But when he knows I'll get money back from Ebates he's all for it. When I had a delay in seeing my Ebates reward after a sale, I contacted Ebates and they resolved my problem immediately! And they've checked back since to make sure I'm satisfied and I am.
I have nothing but good things to say about ebates. This is the only cash back site I use. It is simple and to the point. They have great deals and I appreciate how often they update deals or give bonus cash back. If there is ever an instance where my activity doesn't load or is incorrect, they fix it ASAP. All interactions with customer service have been excellent. I will continue to use Ebates as well as share it with my friends and family!
This is totally the best site out there on the internet...how can you not love being paid back $from items you had purchased online...plus I was having a slight problem and they took care of my problem right away and personally thru my email until I was satisfied....so you just can't go wrong on this win win situation.
I love ebates! This is a great example of affiliate marketing and getting paid to boot. I don't know why everyone does't use it. I receive quarterly deposits in my paypal account. Even the smallest amount adds up over time. If I had a question, the help center and support is easy to navigate and my questions have always been answered same day by a very nice representative. I can't recommend this site enough. Thank you ebates!
My daughter introduced me to Ebates and not being to computer savvy, I was a little hesitant to try it.But when I tried it, I found it easy, even for a 78 year old person, to navigate through the site. The customer service is wonderful and so helpful. All you have to do id click on the Ebate logo and wait for the money to come in. Thank you Ebates.
they kept sending me emails saying a representative will get back to me and they never did. It's a shame because the only reason I treated myself to an online shopping spree was because I knew I wouldn't feel guilty because I'd be getting some money back. I'm very dissatisfied with this site. They have yet to get back to me.
I had a question about if I would receive cash back on a purchased I made at a Lowes store and not online. The Ebates Rep explained why I would not. Remember Ebates is a online Service so in order for them to know how much you need to get back in cash you need to order and pay online. Let me tell you they are the greatest!
As a new user to Ebates I've messed up a few times trying to use the system to earn cash back on my purchases. Every time I have contacted customer service at Ebates I have received a fast response and a quick resolution to my problem. Each person has been very nice and helpful and has straightened out my mess-ups without making me feel so incompetent and dumb. I've earned cash back on several of my purchases now and it is great knowing that I am saving even more money whenever I use their site to shop. I'd recommend their site to anyone who shops online. I'm so glad I know about them myself. Thanks Ebates!
6 Questions & Answers
It's an easy way to get reimbursed for shopping you're going to do anyway. I receive my checks as they promise. Now I'm even buying regular household toiletries through Walmart via Ebates which saves me time, and I get free shipping.
When you start a shopping trip check out the coupons, codes for that store to save more.
About Ebates (from the business)
Related Articles and Tips
Why wouldn't you want to stretch your buck while shopping for your favorite brands online? Shopping on a traditional...