eBates customer service will always be there when I needed or requested to investigate my lost cash back. (in 415 reviews)
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I had a weird complex problem with credit for a multiple purchase made at once, when I got my notification from ebates I felt I was shorted dor the second purchase. After several emails, ebates was able to clearly explain what was going on. I truly appreciate their quick responses, always polite emails and their attempts to do right by their customers. I have bee with ebates since almost the beginning and am very happy with this company, no matter how large they get, you still receive personalized service.
I would have to say that I received AWESOME customer service to my question/request about not receiving my Cash Back for a prior shopping trip with a resolution received to this issue in a very prompt and timely manner!
Thanks again EBates team for such a wonderful experience!
EBates customer for life!
i don't understand why ebates remove my referral bonus when i ask my family members to sign up. they sent me a email back saying i self referral myself under my name when i have one account. i am very disappointed and im taking my business else where
Tip for consumers: referrals; don't bother it is a scam to making money off youAsk michelle about Ebates
Somehow I managed to set up two different accounts on Ebates so my account showed no previous earnings and that I had been a member just since Feb. 2016. I wrote Ebates, and received a response and they merged the two accounts in one day. Not the usual response from many companies. Worth saying "good job".
I always forget to log into my ebates account before shopping and when I called Ebates to speak to a representative, they never fail to accomodate me! As a courtesy, they would update my account to reflect on my previous purchases (thank you, Mark!). They have one of the top notch customer service.
Use Ebates and retailmenot.com before shopping. You will be amazed with the cash back and instant savings. I have saved over $150 in a pretty short time and I did not have to shop when I did not want to. They credited me when I was not given the ebate in a timely manner.
So appreciated the info share and generosity provided me by your most excellent Customer Service Representative. You guys really do go above and beyond when it comes to your customers. Thanks for the super-awesome customer service! So glad I signed up.:)
I don't use Ebates as much as I should and when I moved never updated my address. I happened to log in and see that I was sent a check months ago to my old address and it was never forwarded. I didn't known if contacting them would result in anything but to my surprise in was contacted the same day to let me know the check was being reissued at no penalty to me! I will be using my account a lot more now!
Any time I appear to be missing cash back on an order, Customer Service responds very quickly and takes care of my question. I appreciate the courtesy cash back they give when I made an order in good faith, but wasn't eligible. Thank you, Ebates!
I'm an avid online shopper but relatively new to EBATES. This week I had occasion to place four small orders on Amazon, however, I failed to click through EBATES on any of them. Oops! I contacted customer support expecting them to politely inform me that there was nothing they could do. On the contrary, they responded promptly and, to my surprise and delight, credited me for the rebates I had missed!
This is extraordinary to me for two reasons. 1) They will not be able to recover the funds from Amazon since I messed up. And 2) it amounted to a very small amount, in the grand scheme of things. But, as a penny pinching couponer, it meant a lot to me.
I might also mention that I made my first purchase through EBATES just two weeks ago and (prior to the above scenario) have earned $26.76 in rebates AND it has already been paid out to my Paypal account. In my opinion, anyone who shops online would be crazy not to use EBATES. I wish I had signed up the first time I saw it advertised. I'm trying not to think about how much savings I missed out on.
Just worked through an issue with ebates and it was resolved quickly and correctly. Such a great website. I do not know why everyone does not use it. I have been a member for years and have never had a problem until this month and it wasn't "a problem" just an issue and it was resolved quickly with great communications. No wonder they are still around!
Sadly, providing excellent customer service has become a thing of the past these days for many companies. But this is certainly not the case at Ebates.
As much as I love getting those checks in the mail, I recently had a minor issue and contacted their customer service department about my concern. Not only did I receive an instant reply letting me know they would be addressing my concern soon, they actually DID! I received a personalized response within an hour of my initial inquiry and left feeling valued and appreciated. This experience made me a believer that there still are those companies who understand the importance of listening to their customers and responding to their concerns--regardless of how minor they may seem.
Thank you Ebates for training your representatives well and modeling the mission that the customer always comes first.
EBATES is a wonderful way to get paid for shopping!! Then you can shop some more!! EBATES has never failed to respond in an extremely fast cordial way. When I ordered and thought I was in the EBATES app but realized in a few days I wasn't they made it good anyway. You can shop at Walmart Kmart Sears eBay Amazon almost anywhere and get paid to shop! Try it! Tell them I sent you then I will make more! Then refer your friends and you will too!
I had purchased airfare and could not see the transaction on my account. I sent an email and got a very quick response explaining the credit doesn't come until after the travel date and could take a while. I am new to ebates so I appreciated the explanation and was told it would be helpful to read the fine print(which I know I should have done to begin with) Thank you Bridget for your help.
I was able to get my cash back. I clicked the easy button on a purchase I made but I guess it didn't register or whatever the case may have been. I inquired through customer service and was able to get rewarded for my mishap. I didn't think I was going to because they couldn't find my shopping ticket. But I was able to prove my purchase and received my cash back. Thank you ebates.2 thumbs up.
I absolutely LOVE Ebates and don't understand why more people don't take advantage of this great service. All rebates are fair and clear. Anytime that I have had a question, it is addressed promptly and professionally. There is a clear list of all sites that have been visited and if a company fails to approve your rebate, it is easy to search for. All my inquiries are answered with 2 hours. I love this service esp. since I am an internet shopper!
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