eBates customer service will always be there when I needed or requested to investigate my lost cash back. (in 180 reviews)
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I love Ebates! It is great to get money back for things I am going to buy anyway. An awesome way to save money on online purchases. Customer service is also top notch. Any issues I have had are always resolved in a timely, professional, courteous manner. Ebates, you rock!
Though they don't have a phone line you can call, the customer service was prompt, helpful, and generous. This site is already great in terms of its concept, but having a great support staff shows how well the company is run and that they care about their users. I highly recommend using this sight and recommending it to all who ever do any kind of online shopping.
I purchased a product throught a site via Ebates BUT used an additional coupon that was not from the Ebates site which (I) unknowingly did not (know this did not) allow Ebates to receive credit for the sale. Ebates graciously gave me credit for the sale anyway but also educated me on using external coupons can compromise a cash back transaction so I know what not to do in the future! Thanks again for the help!
Just wanted to let you know that I like your site; easy to use
and fun too. Your customer service is great and extremely responsive too - once had an issue where I shopped, somehow didn't notice wasn't in Ebates, but with my confirmation info, you gave me the cash back. That was awesome! I try to use your site as much as I can, but I usually shop Amazon and unfortunately, not in the departments you advertise. I also love the Ebates button - I have it on my Chrome tool bar. AND I love that when I go
to any site that you sponsor, the button pops up to remind me to click! I'm so glad that I found your website.
After not receiving my rebate check, I contacted customer service to inquire about my payment. Alexis contacted me within a few hours to inquire about my mailing address. After confirming my address, she emailed me again to apologize for the delay and to say a new check was being sent. I consider this great customer service. Something lacking in so many businesses today.
I have to give kudos to the customer service folks. When I wrote them about an issue I had over Christmas, I honestly didn't expect a reply until sometime next week. Let me say, minutes went by and I had my reply. They asked for all the info I could provide and within a few hours, I not only had my answers, but I had my rebate. I tell EVERYONE that I know, family, doctors, nurses, friends, customers at my store, EVERYONE about ebates! They truly ROCK!!
I recently tried to book a vacation through Ebates, however I had forgotten my password and after several failed attempts, I was unable to do so. I had to go ahead and book my vacation. I contacted customer service and explained my situation. They reset my password and went above and beyond to make sure I got my ebates cash back! WOW! I think they have great customer service! They stayed in constant contact with me and solved my situation in a timely manner! Thanks Ebates for a great experience!
It's hard to believe all those reviews are about the same website Ebates. I have been using Ebates for months and a lot of my purchases are not reported and I have to send uncountable emails and phone calls and only get fueled with BS, waste my time and still do to receive cash back. Last time I called to complain I had over 10 cash back requests that were not yet added to my account, I was told I would have $10 customer appreciation when I made my next purchase through Ebates. Not that I am still waiting to receive my cash back for the last over 10 purchases I made but I also never received the $10 customer appreciation. When I called to complain that despite making a new purchase through Ebates the $10 customer appreciation was not added to my account. The response I was given is that they are still waiting for the store to report my purchase just like the other over 10 purchases that were not added to my account and because the store of course did not report my purchase they cannot give me the $10 customer appreciation. I feel like they think their customers are a bunch of dumbs! I cannot believe in what other reviews are saying about how fast they respond to their requests because I have to send uncountable requests and it's very hard for them to respond to your emails, they act like they are doing you a favor in giving you cash back when you could and should be using another cash back source instead of waste your time trying to get for them to do what they are supposed to do. Very disappointing!
Many thanks to Nicole at Customer Service who quickly resolved my payment issue and took the time to answer my questions promptly and politely. She made the whole experience a truly pleasant one. Good on Ebates for having such competent staff to help their customers.
For my last two purchase through Ebates, I was suppose to receive two cheques which I never did! Finally I found out cheques were sent but the reason I never got them was that I forgot to update my address after I moved. So today when I brought this issue up to Stephanie's attention, it was taking care of right away! Cheques were resent:-) I was amazed how hassle free, fast, professionally this matter was handled. Thank you Stephanie and thank you Ebates.
I recently contacted Ebates to update my personal information. Nicole was so timely with her responses and helped me get everything up to date and get some checks reissued. This was an excellent customer service experience, I was very impressed!
I can't tell you how long it has been since a company offered quick, friendly, and accurate answers regarding account questions. I am very impressed with their customer care department. I am glad I joined Ebates. Keep up the great job:)
I did not receive my first check dated November 2014 and requested that this check be cancelled and reissued.
I then received my second check dated February 2015 which I deposited and informed ebates and requested an update on the November check.
Ebates emailed me and indicated that both checks were voided in which I replied and asked that the first check be voided only as I deposited the second check.
Within minutes they rectified the issue and reopened the second check.
Tip for consumers: If you are a business owner who shops online regularly, use this website to get cash back and even more cash back when you refer friends and a chances to win great prizes.Ask Ravindra about Ebates
i was having trouble activating Ebates for a vacation i was purchasing through Expedia. I emailed Ebates and got an almost immediate response and request for information about my purchase. Once sent, my issue was resolved within 24 hours and i was able to receive the ebate for my Expedia purchase.
thank you for the quick and courteous response and resolution to my issue. you definitely gave five-star service!!
The Customer Care team is awesome. I washed and dried my check with my laundry and it was torn in 4 pieces. The Ebates Cust. Care team informed that a new check would be issued on the 9th of the month. I asked for the address to send the torn check and was informed they did not need it. Wow ! Ebates ROCKS.
Ebates offers exceptional service in both providing coupons or cash back for online purchases, but also customer service in managing my account. Their prompt and courteous responses are always greatly appreciated! I couldn't be happier with Ebates!
Any time I have an issue with the store not reporting to ebates, the customer service team takes care of it no problem. I used a site discount code which I didn't know voided out my ebate but the customer service rep Kathleen manually added it and just let me know in the future to watch out for that. This is the best website I have ever found.
Customer service is so quick and always helpful if there is a question. I usually purchase online, get my money back, and pick up the items from the local stores - Walmart, Home depot, Lowes. Everyone should use Ebates!