eBates customer service will always be there when I needed or requested to investigate my lost cash back. (in 352 reviews)
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I have been using eBates for about 3 years now and I have earned over $300! I love that I get money for things that I'M GOING TO BUY ANYWAY! They have the best customer service and quick responses. I recommend EVERYBODY tries eBates!
I had 2 different inquiries in one day. One regarding a purchase not counted and one regarding a referral not counting, She promptly added my credit for my purchase, (WITHIN LIKE 5 MINUTES). AWESOME. And by the next day my referral friend was added. Prompt courteous and more than helpful <3
would just like to let you know that I am very pleased with the quick response on 2 purchases I made through Ebates.
I inquired about both orders placed with QVC and as soon as I made the inquiries with proof of purchase my cash back was added to my account. It is a pleasure doing business with your company.
Watched my friend who nothing about ebates click my referral only to be told not eledgable, probably just a scam so they can spam others with advertising for your site tricking you to enter peoples you know email accounts so they can further their own business with no reward to you.
I was having difficulties entering my address into my account so the rebate check could be sent. I sent an email to Customer Care and assumed I either wouldn't hear back or would be provided with the directions I already had from the website. Instead, I heard back almost immediately from Rob who was polite and friendly and fixed my problem himself in a jiffy. Awesome service!!!!! Thanks so much!!!!
I just signed up with EBATES and tested it out with a small purchase on eBay - got my "Cash Back" posted the next day! I had a question on my 2nd purchase, and EBATES Customer Service Dept responded immediately - Krystal was very prompt in helping to resolve my issue. If you do a lot of online shopping, you should consider signing up for EBATES & earn Cash Back on all eligible purchases.
You have nothing to lose by signing up for ebates. Sometimes money adds up fast if you are making larger purchases, and sometimes it accumulates a little slower. Any way you look at it, you are making money off of a purchase that you already plan on making. Plus you can get even more money by referring friends (if they join). They also have excellent customer service. Prompt responses with agents that want to make sure they solve the problem and keep their members happy!
I am new to Ebates and fairly new to the Internet ordering fad(I know haha) so to say I'm not tech savvy would be a horrible understatement! I had made a few purchases and unknowingly browsed right out of my Ebates account and just kept on shopping. Once I realized that I had not linked my account properly I sent Ebates an email with a pic of my orders. As a super sweet courtesy for my being not so smart, Ebates helped me get all the info where it needed to be in order to receive the maximum points and it took no time at all for me due to the kind and helpful folks at Ebates!! The customer service is impeccable and I'm so glad that my cousin told me about them. Please take advantage of the awesome savings and cash Bach options with Ebatrs if u are not already a member. You will not be disappointed! Rep Rob, if u can see this.... U ROCK!! Thank u so much for all of ur help
I purchased a flight to Italy and I was under the impression I would get back 7% it was not the fact. It was 1.50 not happy I didn't read the fine print an felt like I was miss led. Then they said I'd get a check 11-15-2015. Just checked again now its changed to 2-2016. I wrote them And I won't do business with them again. Karen Hurd
They have a great and efficient customer service team that answered all my questions and assisted with my inquires faster that any other company I've dealt with in the past. This only shows how reliable they are. Keep up the great work!
I signed up after seeing their ads on t.v., and never saw the promotional cash being advertised added to my account. Also, I have tried to order products through their website only to find out at the end of a transaction that the store I am purchasing from either won't deliver, won't allow pick up or won't take my card.
As well, the rebates offered really don't add up to much unless you are spending exorbitant amounts of money!
Not a website I would recommend to anyone in the grand scheme of things!
I always have great customer service with ebates. this time I needed some pretty thorough researching and Cathleen was on top of it. followed through and updated me through the process. truly appreciated her customer service, loyalty and overall help!! thank you so much!!!
I had an item that didn't get bonus cash on. Sent email and instant response from customer support. After a few emails back and forth to verify the item belonged in the rebate and it was all done. Great and quick customer service is hard to find these days but they went way above and to resolve it right away was amazing.
In the last few weeks I have had 2 reasons to contact Ebates CS by phone. Both girls I had the pleasure of speaking with, were very patient, considerate, professional and got my issues resolved . I am extremely satisfied, keep up the good work, Ebates, many thanks!!!
I signed up about a year ago, I have received a few cash back checks awesome. The crappy part is you have to stay on top of it, of everything! I actually take screen shots on my phone from time to time of my money back. A few times my cash back amount would change? Humm, so I would go and see my purchase amount and it would be off a few cents on the ebates site. Just a few cents here and there so I figured whatever. Then there's keeping up with making sure they actually pay you! You submit an email and the credit usually comes(I've also had to fight for it a time or two). They will NOT email you back if you have questions on their "promotional" things they run. They somewhat explain, but not really. And then there is the tell-a-friend!!!! My favorite- you can email, message and Facebook that referral link until you're blue in the face. The ONLY way I have ever received credit was because MY family signed up and made purchases so I KNEW I should have received credit. Just another thing you have to email and $#*! about. Am I still using ebates- yup but I'll make sure I get everything promised..
I'm a new member, made my 1st purchase through eBates and was unaware of the procedure to make sure that I was credited for my transaction. I submitted my concern via email and was quickly responded to by a rep. And was pleased to get the info and my concerns were answered. I will continue to shop online using eBates in the future and pass there program along to my friends and family!!
I had not received the money in my account from a purchase I made. I contacted customer service and after communicating with them they did resolve this matter for me to my satisfaction. They were very eager to help and kept me informed on the progress . They replied very quickly to my emails . Ebates customer service employees should be acknowledged for what a good job they do to keep the customer happy.
I have been ebates customer for about a year and I had a lot a problem to get my cash back. They are not dependable, they has a lot of promotions just to hook many customers, but they donot deliver what they promise. Also there are many cash back sites that offers much more than Ebates in every single store like befrugal.com, mr.rebates, fatwallet, topcashhback and many others... I will never buy again with them.
Too many times I have to contact Ebates for credit on purchases. However a quick email usually resolves the problem.... Different story with sizeable cash back. Been waiting for more than one month now for one purchase to be credited. ..a ten percent cash back. Gotta say that communication with Ebates is good ...I still use it when I can. Word to the wise....keep meticulous records especially for larger purchases.......
I had placed an order using Ebates, and the vendor I used had a limit on the number of items you could purchase in one transaction, so I ordered the same item 3 different times under the same login for Ebates. I only received one Cash Back amount for the items. Once I realized this I sent an email to customer service and he told me to send over my other 2 orders and he would credit my account, so I did. As soon as I got him my information I had my credits in my account just a few minutes later.
I must compare Ebates.com with another cash-back site, SavingStar.com. Ebates is fast, responsive, and on-point when responding to customer concerns. Ebates rewards customers for purchases incredibly fast. The competitor offers poor customer service, has admitted to being six weeks behind in replying, and worst of all, does not honor its own cash-back incentives. Bottom line? No comparison. Ebates wins out every time!
Ebates is excellent for a little additional saving. However, you have to be on top of your orders because they tend to miss some cash backs once in a while.
The customer service is excellent and super fast which is really rare these days.
Some companies don't even get back to you!
Over all I'm happy with Ebates and will continue using them.
Being retired and on a fixed income I save where I can. Since I don't drive I get most items online. Amazing how between ebay bucks, ebates and other online retail % off savings can add up. Customer service is excellent. God bless you ! Jesus is our hope for the future!
Such great customer service! Very nice and patient people to deal with. They answered all my questions and concerns that I had in a prompt and timely manner. I received my free gift card and my first big fat check very quickly. Hey you go shopping for all kinds of things, you might as well save with coupons and you even get a percentage of what you spend back. It really does work!! I highly recommend!!
I recently made an order through Ebates but did not receive the cash back from the store. I decided to email Ebates. I entered my name, email and some prompted information about the sale and within minutes I had a response to my concern stating that although Ebates had not yet received notification from the store, they would issue my cash back to my account! Within an hour, I received and email confirming my cash back amount. It was fast and easy with no fuss. I love Ebates and I love their quick response to concerns.
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