Cheap and reliable :) Oh by the way, their customer service is excellent. (in 28 reviews)
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I found a price of $6.94 on the GoodRx website in April. I printed out the card, had my doctor order the prescription at Walmart in Fishkill NY, but when I went to pick it up I was told that it would cost $37.00. They said "do you want it or not" so I had to take it because with the new law regarding electronic prescriptions I couldn't take it to another pharmacy. GoodRx is great when it works. Walmart (which is usually a good pharmacy) cannot be trusted to live up to the price quotes.
but customer service is great! Drugstore.com and Beauty.com are owned by 1 company (or something like that where I could buy things from both sites in one Basket). It gets confusing when I buy things from both places and use a coupon code from one of them. Luckily, customer service has been very quick at resolving problems that have come up. I don't worry about poor customer service when I shop here. That comfort level makes me want to shop here.
It won't allow me to give a business a 5* rating. Which is frustrating. If site jabber is legit, why is it forcing people to give false 1* ratings. I would like for this review to have been of Amazon. Which I love btw. I will be dropping Prime because they took out the 2 day delivery for Prime members. Well everyone actually. 2 day shipping does not mean 2 day delivery. I have to pay for 1 day shipping to get anything sooner than 5 days. Which means I will probably be buying a lot of stuff from other sites. Instead of buying every little thing from Amazon. Because it's faster. And I have found that I can get stuff like tablets a lot cheaper from Game Stop. Who knew. If I'd of known.. Which if they hadn't removed my only Prime benefit I used, I never would have known. But I will always be an Amazon customer. They have awesome customer service. I have bought and returned 3 tablets in less than a month. Each time they gave me an advanced refund. Meaning they refunded my money before I even sent the items back. Which is awesome. That means I don't have to wait to buy my next item. They also pay return shipping and give you the option to choose to have UPS pick up the return from your home. And they set it up. No printing your label. And if you have to have a label because UPS pickup is not available, they will mail you a label if you do not have a printer. So returns are hassle free. Customer service is usually friendly. I have run into the typical shouldn't deal with the public types. But they aren't the norm. More often than not, their representatives are helpful and curtious.
This company doesn't let consumer knows when back order will be delivered.
Consumer doesn't know what is going on a back order. Most of the product able to order at Amazon.
Drugstore.com need improve customer care to expand the business
They have so many different choices, it's absolutely amazing. My first order with them was shipped over night, others I got within like 3-4 days. One weird thing that happened though, I recived someone else's order, address was a different county. So I contacted them asking what to do after explaining the situation, they told me if I'm unsatisfied I can mail it back, on my dime. I just felt bad for the person who never recived their package.
I went to their site because many of my friends recommended it. I was excited to find many of the products I use, and was having fun placing items in my cart. I reached $40.55, which exceeded the free shipping minimum, but, noticed one item was on backorder. I didn't think much of it until I scrolled down. I was stunned to see a shipping charge added for this item and felt I was being penalized.True $1.99 won't break my bank, but that's not the point. I exceeded the minimum order amt. for free shipping and it was not my fault that an item wasn't in stock. I didn't complete the order...just emptied the cart and left the site. Based on other reviews I read, I just may have saved myself a lot of grief and aggravation.
I've been shopping online for many years and have never been charged shipping on a backordered item that had qualified for free shipping initially. This is a first for me!
Not nice, Drugstore.
Many retailers have raised prices on many baby care items. Drugstore.com is one of the few that still sells those items at low prices. My favorite Desitin product is now 50% more expensive at Walmart. Drugstore.com still sells it at the same price.
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