Their customer service is pretty good, the wait time is decent but once they're on the phone with you, you're golden. (in 18 reviews)
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drugstore.com emailed me its promotion with free shipping for any order over $35, but after my online order was complete, I was charged $5.99 for shipping, even though my order totaled over $35. I emailed to ask for an adjustment but was told that some items in my cart would not qualify for free shipping. Their marketing/promotion was misleading, and even after I pointed this out, they did not take the shipping fee off. This business practice should be condemned.
I am happy with Drugstore.com for the most part. I like their honest way for the customer to use their "Drugstore.com dollars". Customers don't need to enter any code nor press an impossibly small button to use their dollars.
I had been ordering once a month the past year and found they were reliable until my last order. Unfortunately my order did not arrive yet the order status says complete. I called and found out that the shipping company and durgstore.com had a breakdown and if I had not called to investigate, I never would have received my order. Interestingly drugstore.com indicated that the shipping company never picked up the order and the shipping company (lasership) indicated to me that they never received the order from drugstore.com. They need to revise the methods of communication with the shipping company. drugstore.com appologized and offered to reship....woo hoo...I had to get excited and ask why i can't get it faster to get overnight shipping or it would have been another week before I received the order.
"*** Not Reliable ***
Ordered FSA eligible items on 12/27/12, they canceled my order on 1/9/13. When called, apologized and said can not do anything. Because of them lost over $300.
Please stay away or take extra precaution if you are ordering last minute like I did.
Everything goes smooth until you have a problem with an order. That's when you realize how incompetent their customer service really is. They have no idea what they are doing and make promises they don't keep. I was shocked at their incompetence.
While we did receive our order for cosmetics in good time, drugstore.com has since flooded my email address with SPAM. We never 'subscribed' to their many email lists. After three attempts to get our email address removed, each time they stated they have removed us but it would 'take up to 10 days' to take effect. What they did was submit our email address to SPAMMERS, we continue to get 25-50 SPAM emails a day after doing business with these clowns. NEVER again.
It has rendered our email account unusable.
My husband and I would periodically order our vitamins, emergency supplies (i'm extremely clumsy and so bandaids and antibiotic ointments are a must and often to be refilled) and skin care on drugstore.com. It's relatively fast shipping and it saved us a trip to our near by drug store. And the great thing about them is that you can find extra coupon savings by simply doing a quick search online and they always have some kind of promotion going on at all times... great savings and convenient.
Their customer service is pretty good, the wait time is decent but once they're on the phone with you, you're golden. There was a single time (out of all the times we've ordered from them) that they missed 1 item from our order and they immediately shipped it out the next day after I called to informed them with no hassle.
Tip for consumers: Make sure you google for extra savings because they normally do have extra promotional codes out there that aren't difficult to search for and it'll save you extra on top of their current site promotion.Ask Tammy about Drugstore.com
I ordered suntan spray and all the bottles came without the caps shrink wrapped like they are at the store and like the last two times I ordered from drugstore.com. Called customer service and she told me to call the manufacture because "she doesn't have the time to do that". Last purchase from them. Stay away if this is how they handle a possible tampering issue
Tip for consumers: Buyer beware no resolution when there is an issue,Ask Glenn about Drugstore.com
BUYER BEWARE. This company has the most unprofessional employees ever. I called tonight because they had placed my order with a very unreliable deliver service Laser Ship -=- the person I spoke with Kimber she said her name was was rude, unprofessional and refused to cancel my order -- so she has this job why????? She further told me there were no supervisors on (yeah right) and that there was nothing she would do. That is right, she refused to do anything. They have lost me as a customer and if you are smart, go elsewhere -- with all the people out of work and this lazy, unprofessional Kimber has a job -- the only thing I can see that she accomplished besides not doing her job is alienating a customer.
Tip for consumers: Buyer Beware -- this company has poor service and lazy unprofessional people who refuse to work with you and will hang up on you if you ask them to cancel your order.Ask Donna about Drugstore.com
I am very DISGUSTED with this company. They advertised the EXACT product that I wanted directly from their website as a woman's fragrance. I received the product and it was clearly the MENS product listed under the woman's fragrance tag. Bad enough as I REALLY wanted the correct product but then they tried to say it was the VENDOR'S mistake...I checked again and it was still on the site listed as a woman's fragrance 1.5 weeks later. I copied the EXACT listing from their website and sent AGAIN ...they still tried to blame someone else. THE WORST OF IT WAS THAT IF THEY SEND YOU THE WRONG PRODUCT >>>>YOU have to pay the shipping cost and they will then graciously give you a STORE CREDIT for the amount spent !!! REALLY !!! like I want to spend more $$ with them in any way ???
Tip for consumers: THE WORST OF IT WAS THAT IF THEY SEND YOU THE WRONG PRODUCT >>>>YOU have to pay the shipping cost and they will then graciously give you a STORE CREDIT for the amount spent !!!Ask Carroll about Drugstore.com
drugstore.com hopes it has the right Rx for e-commerce success. I have more beauty product in that company.It also sells high-end cosmetics and skin care items through its Beauty.com unit. The company markets contact lenses through its Vision Direct subsidiary and customized nutritional supplement programs through its Custom Nutrition Services subsidiary.The product are very quality. Please use that company product in cheap rate.
I love their sales! I visit the site everyday to see if there is anything I need on sale, or even things that I don't need! OMG I need to control myself or I'll be broke!
Anyway I often buy my organic cosmetic products here. I can find any sort of info I need about the product, e.g. consumers' reviews or ingredient list.
Horrible experience. Product arrived damaged and useless. Customer service basically non-responsive. Will never use again.
Tip for consumers: Do not use. You are better off getting the item anywhere else.Ask Erin about Drugstore.com
I have been shopping with drugstore.com for many years and I thought they were great. I had a problem with the last order I placed. Coupons were offered for the items I purchased so I clicked on them and they were added to my basket with the amount deducted. When it was time to checkout, I double checked to make sure all the amounts were correct before I placed the order. The next day I wanted to check on the order, and I found out that the coupons were never applied. I called customer service and they did offer me a refund.
Today I just placed another order that offered coupons for certain items. But this time, before I placed the order, I copied the screen to an email so I could check it against the actual order that was placed. The coupons were never applied and the total of the order was more than what I approved it for. Please BEWARE of this! I wonder how many times this has happened to me in the past.
Tip for consumers: Please check the amount of your order before you place it and then again after it is placed if you use coupons. It may be more than you expect.Ask Deb about Drugstore.com
I've ordered from drugstore.com for years and have always been happy. Their email reminders are helpful so that I can remember what I ordered and order it again.
Tip for consumers: If your order is over the minimum for free shipping, you can split it up and possibly get a coupon for your 'next' order, but place it right away. There are always good discount coupons.Ask Millie about Drugstore.com
I have a lifetime membership with Team National and since Drugstore.com is one of their affiliates, I get a percentage back on everything I purchase from them. I have used them regularly now for several years for many of my household and personal use needs. I like the previous purchased history they provide that allows me to select items that I buy regularly without searching for them again. They also offer additional discounts and coupons on many items that makes this site a no-brainer for me. Although there are some instances where I pay slightly more for some items, I consider myself still ahead since I can shop, place my order and receive it without ever leaving my home.
With all they have to offer, I have found their site pretty easy to navigate and searches are accurate and fast.
Be sure to read their return policy before ordering - very rigid. Basically, if you open the package you own it. They do not stand by their products whatsoever! Purchased dual Febreze NOTICEables in the Gain Scent that give both my wife and myself headaches. No options to return or receive another scent.
I ordered jelly beans with 2 day shipping on a Friday. So I was aware they were suppose to show up on Monday. But, they came Tuesday. Which I didn't mind, the only thing that bothered me is the packaging that seemed to be carelessly thrown together.
I've ordered from drugstore.com three times. The first time, it took forever for my order to arrive so I decided not to order from them again. A year or so later, I was looking for an item I can't find in the store anymore, and they popped up, so I gave them another try. I got that order in a day and half. I was impressed that a week later, I placed another order with them. It's two weeks now and that order has yet to arrive. The savings just aren't worth the wondering if you'll actually receive your items and having to follow-up all the time.
You better not have a problem... customer service is lacking. I called with an order issue. I basically was told that I was confused and entered my order wrong. The most important rule I've learning in my 20 years of customer service is 'the customer is always right, even when wrong'. The rep i spoke to was rude, impatient, unwilling to help or even really look into my issue, and certainly not wanting to keep my business. I have a $50 weekly order. Given that he really didn't care about my issue, I asked to speak with his supervisor. He left me on hold for for an extremely long time, then came back laughing off that a manager was not available. I then asked to speak with another representative, at which he answered - quote - "you will just have to call back then." After he hung up on me, I did follow his instruction and called back.I spoke to a new rep who was so great and helpful. She was able to resolve my issue so quickly and to my satisfaction. It's amazing how much better an issue can be with simple kindness. Honestly, if it was not for her I would not be returning for more orders and drugstore.com would have lost a customer (and my friends!). They really need to focus on customer service. From other reviews, I see this is a trend.
I love drugstore.com, I love the promos they offer, the low prices, and the cash back deal they offer that can be put towards upcoming orders. I saved over half of what I was spending on my last order. They have unique items that I sometimes can't find other places.
My order took forever to arrive. After opening one of the jars of gummy vitamins, my daughter noticed there was a big blob of melted gummies on the bottom. Yuck. How on earth could anywhere be hot enough to melt these things and especially coming from New Jersey? Knowing from the past that they don't accept returns on opened products I'm out the $ for it. Even if it hadn't been opened why would I want to pay postage and a restocking fee? Won't be using them again.
Will never order again. They use sub-par shipping companies that either don't deliver or when they finally deliver (when you are one of the lucky ones to get your order) it's to the wrong address. Customer service is awful. Poor communication and just plain rude. And if you need a refund you are going to spend days trying to get it. AVOID THIS SITE!!!! This is from someone that ordered regularly from this site.
Tons of great buys, extremely fast shipping and shipping is FREE if you order $35 or more. I have used this site over and over again and every time am satisfied. Prices almost 100% of the time beat that of the local stores in my area. Just ordered this past week and had my order in 2 days.
I ordered a book from Amazon. Somehow this website got my name and address and sent me a package that was delivered to me one day before my book arrived. I thought it was my book, but the box was too big. I should have looked at the return address to see if it was Amazon, but I didn't and opened it. It was 6 rolls of toilet paper with an invoice and ORDER number and they said they charged the cost to my "card". I was mad. I sent them an email. They apologized and sent me a link for a prepaid return postage. The link says if you opened the box the item cannot be returned. Then they go on to talk about all kinds of charges and fees and restocking fees if I return the item. I have decided to do nothing. They do not have my credit card number and reading the pages and pages of their return policy it looks like if you do return the item you will be charged additional fees.
Good site with fast shipping. You can save quite a bit of money using their coupons and periodic rebates. The site has a few issues. Sometimes you have to pay really close attention to an item's fine print in order to click or checkmark a tiny box in order to get a discount for buying more than one of something. When you review your order before placing it, make sure all of your coupon codes, rebates, and special offers were applied. If they weren't, you can call customer service and they can fix it with you on the line. I shop at Drugstore.com comparing it side-by-side with CVS.com, and place orders with both for the items that they won by beating their competition.
I had a couple of deployments in Iraq & Afghanistan, and these guys were a real blessing. I found good deals on many items that were hard for me to find otherwise, and shipping is fast & free on most orders. Many online retailers will not ship to military APO/FPO's overseas, but these guys do. Even back home. drugstore.com is a convenient way to get many things at a good price.
Ordered 3 of same item. Site never said it was backordered. After almost 2 months finally shipped. 1 item was damaged due to insufficient packaging. Another item was not even what we ordered. Waste of money. Will never order from them again.
If I could give negative rating I would.
If you pay with paypal, you cannot cancel even a minute after, even if the cancel link is active. So you go through the process of returning the item and then you have to carefully follow your refund, as it may never come unless you check on it and call them again! I once had to call at least twice to get my refund.
A more recent experience was when I called customer service because there was an error in the listed product and I was shipped the wrong product. Unlike a site like Amazon, I always get the feeling that they think you are a crook if you are trying to return a product. (I am from another nation and I don't have a typical American accent, so that may add to their "fears"). The first time I called the rep was so rude it was amazing. He cut the line on me. I called again and got another rep who, after a lengthy interrogation where I had to read all the ingredients in the product I had received, he understands the issue and agrees to send me the correct product. However I don't get a refund for the wrong product, even though I have to wait, and I don't know until when to get the correct product.
I was not new customer and have shopped at the drugstore.com often. I think they can be sleazy about refunds and wonder if all the glowing comments about them on this site are manufactured reviews.
Don't bother. I ordered a TON of stuff, only to have them ship me someone else's order. Mistakes happen, but the customer service was incompetent in their best moments. One week, two calls, and a couple emails, and the best they could do was offer a refund. Avoid this site.
They sent me an email for $140 worth of free products in a bag but everywhere that you click, this offer never existed. It was a sneaky way to just get you to the site so I blocked any further emails from them.
Twice now, I have ordered organic baby food to be sent to my grandson in Key West, and once it was shipped to me, costing me $12.35 to ship to Key West, and now I've just ordered more and was certain to choose the Key West address both on Drugstore.com and Paypal. It still came up as coming to Boston. So I called a customer service rep, and she said it's beause I used Paypal. I asked if she could guarantee that it will go to Key West, she could not. I asked to cancel order and she said no. So the product is good, buy one get one free, the shipping which is supposed to be free is lost on me having to send it from Boston to Key West, not to mention the loss of time.
If you are looking for convenience, this site is great and provides a large selection of products. However, I have personally found that the products I use are cheaper purchased in a grocery, beauty supply or other national chain store. Add shipping costs on top of that, you are paying for the convenience of having the items shipped to your door.
Drugstore.com is a fine site to use as long as you don't pay via PayPal AND ship to another party. For example, I wanted to send a care package to a sick friend & pay via paypal. There were some issues with site functionality in that I had to keep re-selecting the shipping address. When I completed the online order, and received the order confirmation, it indicated that it was being shipped to me, not the selected party. It would have helped if there was a pop-up that indicated you couldn't ship to another party using paypal. I called customer service & was disconnected twice. The third time I got a customer service rep who gave me this rambling lecture on how I couldn't ship to another party using paypal unless I added a default address - and how was I supposed to know that? I asked to cancel the order and she told me it was too late & was probably already processed - even though I had placed the order just a few minutes before I spoke with her. Ridiculous bullshl!. She got a bit testy then in an unpleasant tone, told me I could always return it. So now I have two choices - I can pay $$$ to return an order that was amazingly processed in 5 minutes; or I can pay $$$ to ship it to my sick friend, knowing that it will get there a bit later than desired. Either way, I lose money & time. Not happy - will probably NOT use Drugstore.com again. Wouldn't it be nice if this Fortune 1000 e-commerce site made an effort to warn their customers about this glitch on their site? Afterall, I use paypal all the time when shopping on line & this is the first time I haven't been allowed to ship to a 3rd party. I just wish Drugstore.com would alert their customers to this BEFORE they place an order.
Great site for buying beauty products I can't find anymore in the stores locally! - I found BufPufs via the internet, since I searched high and low and couldn't find them any longer in any stores in town. I ordered them and even got a free gift out of it. Also they have prescription products at a great discounted price. I was so impressed,...
Decent prices and super-fast delivery. Cool cash-back program where a % of your purchase goes towards future purchases (free money is a very good thing). I get my protein bars from here every month.
I don't know how drugstore.com delivers orders so quickly. I'm prompted to write this review today, Tuesday mid-afternoon, because I just opened my package of items I ordered on-line on Sunday, late afternoon. Drugstore.com does this so consistently that I even order items from them that I'm in a hurry to get. In addition, I have found that drugstore.com has items that I can't find anywhere else, e.g., Glad Handle Tie trashbags, and a particular nail polish remover I like. In general the prices at drugstore.com are on par with my local stores, although, when drugstore.com has items on sale, they are a good savings.
I rarely write reviews, but I'm so pleased with Drugstore.com's speedy delivery that I wanted to share my experience.
Great site, good beauty products and quick delivery. Much more convenient to order on drugstore.com than find a local store.
I love drugstore.com.
When they use OnTrac shipping, your package will arrive in 2 days, very fast! But they sometimes use UPS Ground shipping, which is SLOW and takes like a week. So I try not to order pricy skincare items from them, as if it takes a week to ship and is subject to lots of heat and adverse weather conditions, it can reduce the effectiveness of the skincare product.
However for my sunscreen, vitamins, shampoo/conditioner and other such basic items, drugstore.com is my choice. Cheap and reliable :) Oh by the way, their customer service is excellent.
I was thrilled to find advertised on drugstore.com the vanilla pea protein by Olympian labs I currently use. I ordered 2 since the company had recently changed the formula, happy that drugstore.com was carrying it. I received my order, and unfortunately they sent me the new formula!!! I was upset that they 1. False advertise 2. Sent me something entirely different than I originally ordered. 3. Will not refund additional shipping cost for the product! I believe for me....3 strikes your out. Thanks to their Manager Dawn, who gave additional horrible customer service. I won't be shopping with them again.
I've shopped at Drugstore.com off and on for a few years. They've got a nice selection and decent prices and if I can't find what I want at my local drug store a couple of blocks from home I can usually find it there. It saves me the hassle of driving across town to another store, and I feel whatever shipping charges I may incur are minor to driving thru traffic, parking and so on - I usually walk to my corner store.
My simple order for some toothpaste went through just fine. A rare toothpaste that's been pretty hard to find recently. Bought enough for free shipping and got it 3 business days later. Good enough for me.
My husband and I have shopped at drugstore.com for years with no problems - until recently. I purchase a very costly cream which is like a miracle for older women who wish to keep their necks youthful. However, it must be used twice a day to truly work. I ordered it in March and it never arrived. After 10 days I telephoned and found that my order was sitting at the shipping point and, inexplicitly, no one knew why it hadn't been shipped. I was told it would be shipped immediately. It was but I received two identical orders, one of which I had to take the time and trouble to ship back. At least they credited my credit card for the second order. Running low on the cream, I ordered it again, but when it arrived the box contained a bottle of foundation make-up so cheap it wasn't even packed in it's own box, but just rattled around in the shipping box along with an invoice for $108.80. Now I'm completely out of the neck cream and drugstore.com is out of it, too. I only hope that the assurance that my account will be credited the $108.80 as they promised is true. I will NEVER shop at drugstore.com again and urge everyone else not to, either. They don't deserve to be in business!
Drugstore.com is a terrible mess. I placed an order and it disappeared into the abyss. Numerous attempts to contact the site by email and phone resulted in no explanation. Attempt to cancel the order elicited an email saying it could not be cancelled because it was already in process. Lots of excuses about using a new vendor. Seriously, stay away.
Randomly cancelled my order 3 times before accepting it and finally shipping it. The return process has been AWFUL! I am still waiting for a return 60 days later. Customer service is horrible. BUYER BEWARE!
I have ordered quite a few items from drugstore.com in the past. However, my last order I did have some problems. One of the items I ordered wasn't sent. When I called to complain, I will admit they immediately took care of the problem and shipped the missing item to me. I had to return one item and even though I used their shipping method and I do have tracking info that they received it almost a month ago, I still haven't received credit back to my charge card. If this is how they handle their returns, I have lots of other choices of where to buy, so I won't be buying from drugstore.com in the future.
I've been ordering all kinds of stuff from drugstore.com for years and have never been disappointed. They do a good job...wish I could order everything from them!
I've ordered from them for years. For most things their prices are better than in my local store. Recently their shipping price has gone up, and it seems that quite a few things are no longer available. I don't know if that means they are downsizing. I hope not, because my experience with them has been great!
Drugstore.com promised to send me a $25 gift card for my purchase. I never got it. I called customer service. They admit I met all requirements for the gift card but said their computer failed to send the gift card. I received no discounts as an alternative. Because it was deemed a hassle to manually send me a card, customer service flat out refused to make good on their promise to send me the card. Don't buy anything from this corrupt corporation. Tell everyone you know not to buy.
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