comGatewayReviews 182

Do not use this company. They are trying to charge me more than my purchase to ship. Claiming that 1 shirt and 1 jacket is 8.5 kgs! Ridiculous! Ruined my birthday surprise for my husband as it has taken 2 weeks to even get a quote to send. This is a scam and I do not recommend. If I could give zero stars I would.

Sent very expensive pkg to them but ownership changed whilst in transit to them 6wks ago. I have proof of delivery from courier.
No reply from customer service or online support msg's.
Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.

I began using comgateway about 10 years ago. Initially I purchased quite a lot of items and the service was great. However over the past two years I have used them intermittently and the service and systems are terrible. My guess is they have expanded too quickly and cannot keep up with the service levels. The shipping rates are also not transparent and the discount codes for shipping have become misleading, but you'll only know once they have your items at their facility and you have no choice but to use them. Currently and hence the scathing review, as I'm fed up l with them, they have lost two of my packages. And while I would like to work through these problems as I just want my purchases delivered. (obviously I've paid other suppliers for these) worst of all, while they automate all forms of your contact with them they do not respond and you cannot contact them any other way. Currently my two packages are somewhere in their facility. Most likely in someone else's delivery box which means they will be able ship my items to themselves which is my main concern.
Despite 4 attempts to contact comgateway over the past 7 days, with no response from comgateway I suspect I will never receive the items I have paid for.
Don't use comgateway.

From 30 April 2023 and maybe before it appears this company has stopped delivering parcels, including parcels it has received but not forwarded.

Company has become unresponsive to all emails, messages and calls.

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there!
I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster!
How does a customer get any support at all?

I've used ComGateway a few times this past year, they've been spot on with everything, from notifications when a package arrives, to great customer service and responsiveness when I've had general enquiries.
ComGateway use FedEx, and each parcel has arrived quickly and in good condition. I cannot fault ComGateway, they are really good.

Two thumbs up for fast and reliable service. All my inquiries and requests were attended to without any hassle.

Uncomparable Service. Unbeatable promos and discount. Reasonable fees and cost. Undeniable transparency.

Shipping rate is very high, since small packages all get applied 15kg rate on it since it is considered "bulky".

They forgot to scan one of my packages, of which I already had delivery notice, and was only registered after I repacked (which is not cheaper anyway, and will not compensate the repacking fee)

I mainly use comgateway for importing The ordinary products from the US to PH and I tell you, this service never disappoints! I just love how they offer OneBox which truly helps me save on my shipping cost!

I've used Comgateway since when I was a student in College. I used to import make-up and bags from the US. Now I'm a mother and I'm still using them to get clothes for my child. I'd say Comgateway really has made shopping from the US a breeze. They have world class service from shipping to customer service!

Seller does not ship overseas and had it shipped to my CGW address. Received my package earlier than expected! Thank you for the smooth transaction CGW!

I needed help from comGateway to have a package returned to the Supplier. I was 12,000 miles away so all correspondence was done on email and between normal hours. Time was running out to get the package returned in order to get a full refund. The help and support I got from Lores was incredible. I also found their online portal was easy to use and navigate through. All this has contributed to a successful outcome. Thank you Lores and comGateway.

I've purchased the "live estimate shipping cost", which I was told that the shipping cost is US$ 102.80. However, when I check on my profile the cost of the shipping became $132.05, the most ridiculous thing is that they also add a Surcharge of $38.62( which I am totally unaware of), Insurance of $4.06(fair enough cost).

The hidden cost is a rip-off and given a chance I wouldn't ever want to ship my stuff with such a dishonest company. Deal at your own risk!
Package No. RCPTB*******638

I have been using Comgateway for 10 years ever since I moved from Texas to New Zealand. They are the most wonderful company in the world. There is no problem they cannot solve and their customer service and live chat room are wonderful.

They will also help you with Customs and DHL. I am having a problem now where DHL says I sent 12 packages and that they contain cigarettes and cigars. First I don't smoke and second both Comgateway and my invoices say I have 8 packages and there are no cigarettes or cigars listed. I just simply wrote Comgateway today and I know they will follow up on my problem and solve it as they always have.

My next example is the most EXCITING of all. I have been with them 10 years and did not know they could do this. I ordered a $300 dollar Pokémon card from Tokyo and the seller did not put my whole address on the package. I called Tokyo DHL and they could not help me although they tried to call the seller who did not answer and I wrote him several E-mails which went unanswered. I was beside myself. I should have just called Comgateway who solved the problem in 2 seconds. If you have the tracking number you just put it in the little box in the upper right hand corner and they will put your package in your area when it arrives. I couldn't believe it!

Like I have said in the 10 years I have been with Comgateway there is nothing they have not been able to solve and their customer service and live chat are amazing. I feel like Comgateway is part of my family and I am thankful for all they have done for me.

Sincerely,
Beverly Avery