Coach-Outlet

Ordered 2 purses a whole month before Christmas. Not only did they never arrive, but there is NO tracking number, NO updates and NO communication. Silence. They sure took our money with no problem though. I commented on social media about the poor service and was called three times and yelled at by a Coach rep named Stacey, calling me a "liar" She called 3 times from bogus numbers and harassed us. Shame on Coach for the awful treatment of customers and lack of follow-through. We are done with this sub-par brand. Cant add a photo of items we never received.

I just spoke with the bank regarding the credit card charge. If you actually receive the product, your credit card/bank will dispute the order and return your money. I have learned a valuable lesson - don't shop for high end products online. Rather, GO to the factory outlet store instead. When you see prices that are too good to be true, they're probably counterfeit. I wish I knew how to report this company and have their website taken down.

I just called coach store (corp.). These people are out of their minds. First, they say is an American company which is not. All their products which are super expensive are made in China. I purchased a signature boot in one of their coach store, only wore it 4 times and already has a rip. I called to see if they can assist me, and unfortunately they said there's nothing they can do, but they can take your money very fast. I will never buy from them again. I consider myself a very good customer. I used to buy a bag every season. Now, I know better. People be aware when you buy something that expensive, they do not back up their products.

I ordered a Coach bag for my wife prior to Xmas 2020. I waited for nearly two weeks to get a tracking number. When I did that. UPS lissted my package as pending tor 5 more days. I began sending emails to & calling their customer service number. And finally got a lady on the line. Who told me she couldn't tell. Where my order was being shipped from. But she took the time to investigate over two days. Then called me to tell me. My order was upgraded to overnight status. She apologized for it taking so long to get my order. But assured me it would be delivered in 24 hours. I then wrote an emailed l to Coach. Explaining that they needed a better E Commerce system. That better enabled customer service reps. To obtain tracking information in real time. To better serve the customer. Well, they actually listened and took the time to send me a letter. Apologizing for the inconvenience... I got the gift for on time for Xmas. But it was a hassle. The simple fact that they took the time to acknowledge the inconvenience. And send me a free lil gift said a lot... BE PATIENT WHEN ORDERING FROM THE COACH OUTLET. You WILL NOT REGRET IT! Still a great online choice for those Coach Necessities!

Don't feel so bad... I'm a dumb $#*! too. I spent $172.00 which is an expensive mistake. I'll never buy anything else out of the USA. I ordered 3 purses and the minute I received them I knew I had been had. I almost shipped them back to them but I was not willing to pay an arm and a leg to do it and get taken for even more money. Yes, I am pissed off. Hopefully, someone else will read these reviews and not make the same mistakes we have made. I'm just going to chalk it up to an expensive lesson well learned.

Ordered a purse and wallet (over $100) as a gift for my Mom. When they came (which took forever! It came from China.) the wallet had sloppy stitching and the purse had snaps that were broken. I could've lived with the wallet but since the purse snap was broken, I decided not to keep either one and got my Mom a different gift. I immediately returned them both to sender (another $23.50) but now, 3 months later, I have received it back as undeliverable. SO frustrating! The man I've been emailing has always responded, I have to give him that much credit, but they refuse to do anything besides refund me 20%. I'm out a good chunk of money. Guess I count it as a lesson learned. Do not order from this company!

Yes, I should have figured too good to be true. I ordered three bags and as soon as I received them, I knew they were fake. The material is not leather and the bag just is wimpy. It does not stand up on its own. The zipper goes over the top of the purse and has a section that is opened. The coach tag is a cheap piece of I don't know what. No packing slip or receipt. Postmarked China, can't send back. I don't understand why in America this type of scam continues to go on. Can't someone close them down? What do we have to do to get action against this?
How many people has to be taken over?

Whatever you do Do Not even look at this site! I ordered a handbag, scarf and glasses from this foreign supplier. Who knows where the hell these people are located. They do not operate out of the United States! Called my credit card company just to find out that they had cashed in immediately after I ordered from them. It has been over a month and I have not received my merchandise. These losers are stealing from any person that falls in there trap. Beware because they are using the Coach logo on their website and they are not affiliated with them at all!

I ordered a black wallet as a Christmas gift for my grandson. First of all he received the wallet late. Secondly, once it was received
It was there wrong item! They sent a tiny red credit card holder!
I called Customer Service several times daily for over a week. I did not get thru!
I was trying to make them aware of this error before we sent it back!
I stood on the line waiting for someone to answer over 1 hour and 37 minutes each time I called!
I still wasn't able to speak with anyone!
I finally began emailing them consistently!
Unfortunately, I still have not spoken to anyone nor have I received a response to my many emails!
Utterly ridiculous!
Do you self a favor and by pass unnecessary stress and agitation!

Very disappointed with their presentation online. I got an email for 50% off. So I decided to buy 3 bags. When I ordered they were showing the big sizes( since I need bags for work I always check the size) when I received I was terrifying for the small bag which I don't need them. Short at Rockefeller store to return them and they did not help at all bc it was more than 60 days (I have been work traveling that s why). I ask them very nicely if they can do something because I can not use them and I don't want the money just store credit... Nope they did not. Don't know what to do? Anybody wants them for free? Really! My point do not get exited from those coach sale event or make sure you order the right size, color.

I just about placed the order! Thank goodness I found this! I'm on the page to place the order now! NOPE! Too good to be true... IT IS! THANK YOU for warning me! I, along with most on here cannot afford to lose that kind of money. My order total was $220.00. WHEW! I wondered why COACH Purses were going for $39-$89 dollars!
Also for anyone still wanting to try this... Go to FAQ... They do NOT speak ENGLISH! The grammar is horrible!
Example- 7. How do I can

Return the items to your company?
If the product's quality is no problem, we can't to accept the return it. If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it, then we will give our guest appropriate compensation. If the size is small for you, or when you received your package, you find you don't like it and so on, these problem we don't accept. So hope you can understand us.