I fly about once a month. This company is a huge scam stay away. They advertise one price then charged me a different price. They said the priced changed while you booked it. Stay away from cheapoair
We booked and paid $303 for a flight from Louisville KY to Richmond VA on 3/21. Immediately after the 24-hour refund period, we received an email stating CheapOAir could not honor the $303 ticket price (that we already paid) and our new ticket price would be well over $700. That's more than double what we purchased and paid online. When we called, they said that it's all in the fine print and no refunds are given. So basically, CheapOAir is offering FAKE extremely low fares, taking payments for the fares, waiting until after your 24 hour full refund period, then emailing that they can't honor the fare purchased and we would have to pay the $700+. Clearly a SCAM. Most people will go ahead and pay the additional ticket cost since their initial money is tied up with them and non-refundable. Additionally, customer service is outsourced and you will be unable to understand what they are saying, adding to the frustration. SCAM SCAM SCAM - DON'T EVER DO BUSINESS WITH CHEAPOAIR!
Hi Jennifer K, Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
I have over 90,000 on rewards points, and no body was able to help me apply it to my last booking. I contacted the customer service/ support and they just give you a scripted answer which I told them many times don't work.
I don't know why there is a reward when you can never redeem it for anything.
Reward points are only valid towards the service fee it does not go towards the airline ticket cost. You log into your account and where it says do you want to redeem click there and there you will use the availability page and at the end it will ask if you want to redeem and it will use the points towards the fees.
Good experience, I just pumped into CheapOair while searching for a quick cheap flight, I then got quite a number of options that met my budget.
Hello Omondi O, We’re thrilled to hear you had a great experience! Thanks for your feedback — we’re glad you found a deal and price that worked well for you.
Booking a trip, short flight for my grand daughter. I like the site and get a fair price, but hate all the additional add on pop ups. I ended up clicking on something I did not want by mistake and saw no way to delete it.
GoodMy experience was very good. I will recommend you to other friends.
It's a good information and rápida. An general you are very good.
Hi Luz C, We appreciate your kind words and are glad to hear you had a positive experience.
I could not record my telephone number due to format issues for UK, and I could not change my address so it help bringing up the wrong billing address despite repeated attempts to change it. Eventually, having used anopther card that was declined, I got it to work. Frustrating.
A little confused, but I made it! I wonder why
I tried to select the seat CheapOair charge more
Ticket sold should include seat.Thanks
Booking was easy, and call service personnel was on target. I always use CheapOair to book All my flights
Quick and Easy. As all second or third bookings are, advertisements and add-ons, many check box to click and CheapOair made it a bit easier.
I have used another site that makes a lot of noise and deals with weird routes, but Cheapoair always gives some of the best prices.
CheapOair especially the Agent Ms Hannah was able to find ways to resolve my booking and transaction problem.Thank you so much!
All good A+ people to deal with. Pricing is above board too. Please allow me to exit this review now.
I didn't receive any notification prior my departure,and when I called cheap o air to confirm, the response was prompt
I've been going through CheapOair for years and they've always treated me really well. The gentleman yesterday spent almost 2 hours with me trying to help me get a good ticket thank you thank you thank you.!
Took 2+ housr, and i still don't have what i need. Not the people's fault, but your website is, to be kind, sucky. And the additional fees! STOP IT. Stop it now/ PLEASE and pretty please.
Easy booking, accurate information hopefully it goes pretty well during the flight itinerary.
A dependable web site I would be a loyal customer thanks for the prompt service. Hope to be in touch with
It has been a great flight, the pilot was great with it, very smoth flying, the fly attendant very professional and great service, this is why I come back.
Effective, useful, sustainable. The Illusion of something looking cheap, whether it actually is or not, will always be effective.
Overview
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Daniel, Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com so we can better understand what happened and work on a solution. We value your input and are always striving to improve.