They are easy to use and their customer service is very friendly. (in 63 reviews)
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Never use this company, full of cheating, customer service very rude!!! By mistake I booked two adult tickets at 11:00 PM. On the next day at 2:00 PM (well within 24 hours) I called them to make changes. I was told that I have to pay the penalty of $200 each because it was not on the same day. I was also asked to pay a price difference of $171 each. This means that I need to pay $742 for this change well within 24 hours. I checked their website and found that the new ticket is even cheaper. They explained to me that to change the ticket is different from to book a new ticket. Listen to me, never use this company!!!
I struggled 3days with cheapoair customer care people.
1. Customer care people are not giving same information
2. No mails after cancellation or confirmation
3. Charged twice for cancellation and confirmed tickets
Please don't book thru cheap o air I spent 3 days 10 hours but no use
I called the agency in regards to a change to my flight the same day and state. and they are trying to charge me an extra $200 on top of other fees. I haven't even flown yet and I am already dissatisfied. Poor service, long wait, the people you talk to can hardly speak english, and they kept having me go back and forth to the airline. Never again will I take this route.
I found cheapest price travel international on this website. At first, I was happy to get airline tickets so cheap at a very little time. My mom was sick and want to see my children and me. I book 3 tickets online on March 18, 2015, snd got 1st email. Upon receiving 1st email, it stated that I should get another one on confirming seats and booking. I waited till next day. I called to see if I got tickets or not when Their customer service told me that it was canceled because they couldn't verify with my credit card company. They also told me to rebooking but with higher price which I did it anyway. They told me that I will get a phone call in 50 minutes to confirm tickets. I was afraid that I wouldn't get the tickets and the price would go up again. half a day went by, I made multiple calls and each time their agents told me that the 1st booking was canceled and they still tried to verify the 2nd booking. I was very frustrated, so I canceled a 2nd one. That mean both bookings were canceled. 1st one by them, second one by me. I finally got tickets from other company which can confirmed and sent me e-ticket within 1/2 hrs. A few day went by, I got statement from discover card stated the charge from Cheapoir.com. I called them more than 5 times to solve the issue. The phone will played BUZZ sound after 5 minutes of holding and never get anyone. I called discover card to dispute the transaction. During those times, i tried to contact them via live chat which waiting time was 106 minutes, but I waited. Finally, I got to chat with customer service, but he can't do anything and told me that his boss will called me within 2-3 hours. Noone ever called me. I left to my country the next day. Cheapoair.com kept sent their advertisement and tell to enjoy and how the trip,etc. Desparately, I email multiple times again with no respond. Lastly, I posted on their facebook. I finally got email from them asking me to sent them a copy of my purcased tickets from other agency. They told me to cancel my dispute with discover card, so they can process a full refund of $2202.30. I just got an e-mail from them for refund of $1602.30 that is $600 difference. I still work this out with them and will get my full refund. If I canceled it or change the date, I understand that I will subject to fees, but this is their mistake. It is not right that I have to pay for airline fees when they should be the one. An e-mail stated that refund might be post in different time. I will wait and see if they will post a second refund of $600. I will not let this go free. I should have do research on this company and find this website before I went to buy from them.
ChaeapOair.com has made all of my trips a success. Purchasing my ticket through them was the best decision I've ever made while traveling. Even when there was and error during my most recent purchase, one of the agents from cheapoair.com called me personally and discussed with me the problem. They then stayed on the phone with me and searched for a site and found the ticket that was right in my budget! Overall I love cheapoair.com and I will continue to use the site to find cheap airline tickets ! :)
Avoid CheapOair. Recently, I purchased 2 flights for $1032. The day after I purchased them, I was informed that they were "unable to issue tickets", despite the transaction being complete, but offered to re-sell me the tickets at $2182. After being the phone with them for over 2 hours, and finally speaking with a supervisor, I was supposed receive a call back (which they never did). Summary: just because you bought tickets doesn't mean you'll get them. Breach of contract with a hint of "bait and switch". Beware!
I got a special offer of £20 off with a discount code. At the end of the booking there was nowhere to put the code. I waited till the evening just to confirm the payment that had gone through my account. There was no deduction. I would have done the booking directly from qatar airways website (where I was gettin 2.2% cashback through topcashback and i could also use american express where i will get 3% caskback). But if i was getting this £20 off, this was working cheaper. So I went and made this wrong decision of booking through this cheapoair website. When I approached customer care, the lady who attended told that she wont be able to anything for this since it is an online offer and I should have called at the time of booking. There was just 2 seats left. Everytime after a certain time, the page gets expired. So she expects me to contact them after putting the payment details (without that you wont come to know whether you have option to apply for discount)?? so if the page gets expired, you will be very confused about the payment. And moreover, now to enquire about this when i called customer care, i was on waiting for more than 15 mins. So was that practical to call them at that time?? In addition, no appologies nothing. This is definitely cheating!!!
I brought my flights at cheapoair thinking I was getting the best price I was traveling fron utah to new York for a wedding..the bride told me she was changing the date so I called to change my dates...they told me I was to pay 100 dollars more 50 dollars per ticket more. So I did even tho I had seen online that the flight they offered me was cheaper online then the one I had brought previously. So I was paying 100 dollars more then the price online plus the 100 dollar fee for the changes! Then a day after when I'm going to pay my rent I see I have -200 on my debit card. They charged me for the first tickets and then the full amount when I made the changes! So I was charged twice! AND I Am Left With No Money FOR Rent OR FOR Food! I am really annoyed and upset i started crying when they told me my money would be return from 7-14 business days! I'm hungry mad and my rent is due! Don't buy from cheaoair!
I am never making a booking with Cheapoair again. They are very incompetent. I made a flight booking from Cincinnat-Sharjah, UAE in September in which they changed multiple times. Each time they modify your booking, they e-mail you and ask that you confirm. First, they changed the time of my first leg, Cincinnati-Chicago, by about an hour. That was fine with me, so I e-mailed the e-mail address they told me to with "I accept these changes" in the subject line like they told me. I even got what seemed like a confirmation e-mail.
Then, a week before my trip they again change my first like to 6:30 a.m. which I could not do. How inconvenient is that to do to a person? I could not take the earlier flight, so I called and asked about why I had been switched. They had no good explanation for me. So then I called the airline directly and they said I was still on the 6:03 p.m. flight. What the heck? So I call Cheapoair back and first, they don't seem to believe me. I inform them that I spoke to the airline directly and I'm on the flight. "How did they know?" "Um, I gave them my name and they looked it up in their database. I imagine most or all airlines have that sort of thing." "Well, we don't have any information about a 6:03 p.m. flight." "Well, the airline does" as I'm thinking "and I'm pretty sure I trust them more than you." At one point they even suggested the person I spoke to at the airline was incompetent and looking at wrong information. What the heck? FINALLY, after like 20-30 minutes they decide they should call the airline to check on this. After being put on hold for another 20 minutes, they come back and inform me that I am on that 6:03 p.m. flight. They are very sorry.
First, this was a very unnecessary waste of my evening. Two, it seems like they have very incompetent systems and communication with the airlines. I wonder how many other people were screwed over due to similar miscommunications. I am never booking a flight with them again.
I have never been hung up on more in my life. It has been a 4 days of me waiting on hold, being transferred and no help in the end. Service over the phone is despicable. I asked if the man thought it was right to leave a customer who spent over 1,000 dollars on their site waiting with no answer for 4 days, and he say..."Yes, ma'am I do"
The suggested change fee was almost double what i purchased the original tickets for, and 200 dollars more than if I NEVER booked with cheapoair.
Cheapoair is not named after prices but after being CHEAP with poor customer service. I will NEVER book again.
Tip for consumers: DONT BOOKAsk Brittany about CheapOair
I have used Cheapoair several times for international flights and have found them to always offer the best price and options. Great price on flights and great customer service-what could be better when you are planing the trip of a lifetime of another everyday business trip.
I am supposed to leave Calgary @ 11:00 PM, now for some reason they change my flight and was given a itinerary that screwed up my last few hours before leaving
CheapOair tickets are for already overbooked flights often on small, old airplanes. The ONLY reason I got on my flight, in spite of purchasing tickets over a month ahead and setting up seat assignments through CheapOair, was 4 passengers on my flight agreed to get off and about 4 more didn't show up. NOTHING on my Cheapoair booking said I was on standby, NOTHING on my CheapOair booking said my seat assignments were bogus, NOTHING in the follow up phone conversation with a CheapOair agent clarified that I had a next to zero chance of getting on the plane. I was simply sold a ticket for a seat which didn't exist and promised that everything was fine. Since neither I nor my son who I wanted to visit had any flexibility in our work schedules, I almost ended up traveling 1/2 way across the U.S. for nothing. Then the plane for the return flight over the Rockies was so small, so old that its flaps quit working, so after about 30 minutes of a nightmare rollercoaster experience with passengers hyperventilating and gasping, we had to return to the Denver airport for re-scheduling.
Tip for consumers: NEVER BUY CHEAPOAIR TICKETS -- it's too dangerous.Ask Mme about CheapOair
Had serious problem with my international ticket going from First Class to Coach. Tried getting this sorta out with customer service and they were extremely rude on all occasions. Don't not book with the company - ever!!!!!!
Tip for consumers: Don't ever book with them - ever. If you don't want to be subjected to rude people.Ask B about CheapOair
Cheap o air is the website I use to buy all my plane tickets. It's the fastest and most hassle free website I've found without all the extra stuff. I'm in the military and I buy tickets home a lot and for my fiancé to come here with me. So I'm buying plane tickets quite frequently and usually short notices.
I heard about CheapOair from an international student at my University. They told me that they book their flights thought CheapOair because the price is always lowest when compared to other sites. When I needed a last minute flight for a business trip, I found that CheapOair did have the lowest priced flight. Not only did I get a great deal on my flight purchase, I got discounted hotel and car rental rates! CheapOair is a great source for people who are looking for a more affordable ways to travel.
If you're looking for a great way to use affordable travel check out the website at: cheapoair.com. They'll bend over backwards to help you to the best of their ability!
Tip for consumers: Get edu to enjoy a much less expensive trip that was soo-oo-o easy to set up!Ask Bonnie about CheapOair
I booked my first trip with Cheopoair to see my daughter. We flew from New Mexico to Virginia Beach and the rate was awesome. I compared many other websites and this was by far the best deal out there. We had a great experience with our flights and great customer service. We will always compare Cheapoair first.
Tip for consumers: Be sure to watch the dates as the website will find you the best deal and may change from the date you originally entered.Ask Kelly about CheapOair
Cheapoair.com has a very user friendly website. I was able to book my tickets and choose my seats with just a few clicks of the mouse! Checked other sites but over all this WAS the lowest price found! I will use them again!
Tip for consumers: Using the "flexible date" was a great savings for me. I highly recommend it!Ask Darlene about CheapOair
For my first (and last) experience with CheapOAir, I made the mistake of selecting the least expensive tickets that I could find online. I also booked my hotel and rental car through this site. I wish I'd have read some of the reviews first! CheapOAir sold me tickets for a flight itinerary that probably never existed. Instead, I kept receiving emails telling me that my itinerary was going to change. Just before my trip, they notified me that I would have an 18-hour layover in Philadelphia. This caused me to be late to arrive at the car-rental place in San Juan (where they gave my car away), the hotel I already booked in Toa Baja, and I had to pay for another hotel in Philadelphia (yes, I paid for two hotels in one night). I subscribed to CheapOAir's flight updates via text message. The antimalware app on my device alerted me that these text messages contained phishing bots or something like that and instructed me not to open but rather delete them immediately. That was the only time my antimalware app alerted me about anything, and when it did, it was warning me about CheapOAir. Stay away from these charlatans!
Tip for consumers: Steer clear of CheapOAir!Ask Jeremy about CheapOair
Fastest easiest way to book a flight and get it at the best price no complaints very satisfied with my experience.
I booked an international flight but had to cancel it, they gave me credit (less the insurance I bought), and they charge you usd$300.00 to re-book. Today 3/6/15 I called them to use my credit, but I wanted to take my son with me, they told me I could only use it for international flights and use it only for myself, I told them that the email I got does not specify if I had to use it on an international flight and does not mention either if the re-booking fee need to be paid separately (they don't take it out of your credit), so I decided to loose all my credit, but I was not going to use only usd$500.00 of my credit, pay them 300.00 separately, loose 800.00 plus buy separate ticket for my son, in other words you have to pay them usd 300.00 to use your credit.
I booked my vacation and then tried to book a car rental. I booked a car but the rental company responded that the car was not available. Cheapoair still booked the car and sent me confirmation. I tried to get contact cheapoair's customer service and that was impossible. Then tried the chat on like as they recommended for faster service. Their waiting time was something like 1531 minutes.
This site is easy to use. Has some pretty low rates on air. I still compare with other sites. Only down side is that I couldn't find a place to enter my reward number. It also allows you to cancel things like travelers insurance, as long as you do it before your flight takes off.
Tip for consumers: still compare with other sites.Ask Gina about CheapOair
I booked with cheapoair two nights ago and never received an email confirming my flight or anything so I called yesterday and got the run around and was put on hold until I had to go to work so Finally today after being transferred to many people they had completely different dates for me and a false email and that's why I didn't get my confirmation yet they had no problem immediately taking money from my account after I booked....needless to say I had to call jet blue and pay fees and a more expensive flight now which was over 500.00 more...they are crooks!!!
They booked a flight path that was no longer in service and still charged the 2nd leg of the flight so they could profit still. It took 2 weeks of constant harassment of their telephone center in India to get a refund. The refund took 3 weeks to return. Awful customer service and an awful company.
This was the first time I used this site to make my travel arrangements. It gave me the best price and included reminder emails and other special offers.
On 2-16-2015 I booked a a flight leaving and returning flight. The agent I was working with kept saying _ return in March? I said three times return in February. I received the itinerary for I phones an said I do not have an iPhone or cell phone. The rep on the 2-16-2015 said they would email m the itinerary, but did not receive it until 2-18-2015. On 2-19-2015, I called to inform cheapoair of their mistake and was told within 24 hours they would get back to me. I spoke with Terrois (spelling close) he said you do not need me name because to rep. I spoke with would give me a call back. Terrois said they would listen to the recordings and they would let me listen to the recordings. I waited until 2-21-2015 and called them back, the rep said I could wait 45 minutes to speak to a rep or have one call me back in 1 Hour. I said have a rep.call me back in a hour and never received a call back. I called back and the recording said since you have called us several times today we will have you speak to a specialist. that was two hours age and still waiting. DO NOT USE CHEAPOAIR they are not honest. STAY AWAY.
Tip for consumers: To not trust this company they lie and do not follow-through. They are from India they know the English words. but not what they mean. STAY AWAY!Ask David about CheapOair
Through a friend's referral stating that CheapOAir is a great website with awesome deals, I will not conduct business with them again. I booked an American Airlines ticket from DFW to Cancun, yet I received an email stating that the departure is from Cancun to DFW. Now, I'm from Dallas, why would I book a round-trip from Cancun to Dallas? i complained to CheapOair CSR and a female representative stated that I should contact AA. aA stated that since I booked with CheapOAir, I would habe to resolve it with them. Why am I (the customer/consumer) being penalized and go through this hassle? Whatever happened to the "customer being right??" I then contacted CheapOair CSR again and spoke to Phillip, agreeing the $50 cancellation fee BUT not to the $200 rebooking fee. While informing my frustrations, I was interrupted with rudeness and stating it was "my fault" and was then hung up. After receiving a confirmation email showing the fee, it also stated I will be charged for a $200 booking fee on using the credit. On my behalf, my fiance called CheapOAir and complained to a CST named Tryst. My fiance asked for his first and last name, along with an extension number. As he was unable to help, my fiance asked for a supervisor. Then "Cruze" came on and spoke. She was completely rude and also blatantly stated she "only goes by Cruze, no extensions number, no last name" and "our extensions number changes daily". I informed her that I want someone from U.S.A speaking to me. Unfortunately it was passed business hours and into the weekend, I would have to till Monday. I am completely disappointed and frustrated in their customer service and WILL NOT recommend to my family and friends.
AVOID Cheapoair like the plague. Most horrible service where agents down right lie to your face about why they won't confirm your flight because they want to scam you and lure you in with fake low fare and force you pay more. Their excuse range from overbooked to cancelled flight (which confirmed with airline directly ALL LIES). Not to mention that receipt email has airline confirmation #, cheapoair just dont want to honor their fare posted on their website. Also no one answer phone and livechat is useless as they will say someone will call you back but never do!!! AVOID this website and it should be shut down. p.s. their agent also said no guarantee of the fare they post online.
I have only good things to say about this website and the customer service. Our flights were canceled due to bad weather and we were notified well in advance and given new tickets immediately. Thank you for your services.
Tip for consumers: Get the notifications. They're excellent and accurate.Ask Catherine about CheapOair
I was reluctant to book wiht a company wiht "cheap" in their name, but ifound it was easy to do. The flights were exactly what Ineeded. I was stuck in Floriday do to weather problems, and the interface between jet blue and cheap o air was fast and clean. I was able to get new flights (no charge). I will use Cheap o air again!
First, my flight (purchased through CheapOAir) from Aeroflot was cancelled and the flight plan changed drastically. I was told I had to contact Cheapoair to get information on the change and to see what options were available. Each time I tried to get information I was told I would get a call back. After 4 days, I had no information. It was not until I called numerous times one day and requested I speak directly to the concerns department that i got information. They tried to book me on a flight with an impossible layover transfer (the flight they wanted me to transfer to in Moscow left FIVE MINUTES AFTER my first flight arrived. I am not equipped with a time machine to make this kind of transfer possible. When I finally found out I could no longer travel with the changes, I had to request a refund. I was supposed to hear back with confirmation of the refund with 48 hours, but it took closer to 72. I did eventually receive the refund for the flight (from Aeroflot, not Cheapoair). I discovered, however, that a refund for the insurance policy (purchased at the same time as the tickets and applying only them or travel through Cheapoair) was not given. On Feb. 10th I contacted them to request a refund and was told they would put in a request. Today is Feb. 18th and no contact has been made. I spoke with another CSR today who placed another request and said I "should" hear back in 72 hours. I would have to wait for "approval" for the refund and then it could take up to 2 months to actually receive. I also chatted with a CSR. This chat CSR told me that I would have to contact THEM again in 14 days to see if they "had any info" for me. This is after she did not respond to my chat message for over 12 minutes despite there clearly being a "0 minute wait. She (Katelyn) insisted they had to contact the airline (lie). She was either unaware that I already had my flight refunded (with no penalties), or was just blatantly trying to brush me off quickly. I have also contacted Travelex (the insurance company) and they state I must be issued a refund through Cheapoair. So, now I am waiting and very frustrated with this entire process that has been going on since Jan.
Update February 23, 2015: I received the refund for my insurance payment. The company (as you can see below) keeps misrepresenting their refund policy. The statement is very clear that a refund is due if the supplier (the airline) cancels/changes a flight a the purchaser (me) is given a full refund without penalties. Since that was my case to a T, I should not have had to fight for the refund. This is the policy statement quoted:
"If you are not satisfied for any reason, you may cancel your coverage
within 10 days of your receipt of this document. If you haven’t
already left on your Covered Trip and/or provided there has been
no covered expense, you will receive a full refund of your plan cost.
After this 10-day review period, the payment for this plan is
non-refundable, except in the following circumstances:
• The supplier cancels or changes the dates of your Covered Trip
and all penalties are waived; or
• You cancel your Covered Trip before any cancellation penalties
are in effect; or
• You have duplicate coverage for this Covered Trip or due to your
I did not wish to cancel my insurance coverage until I was informed by Cheapoair that my booked flight no longer existed. The airline had changed my flight plan from a 1.5 hour layover in Moscow Russia to a ten hour layover in Moscow Russia. This was not acceptable for my trip. Once I got a hold of a CSR (after days of calls, chats and emails), I asked about my options, was given only one, which I decided was not the best for me. I was then given a full refund (from the Airline). With the refund given, I then could not use the insurance policy that I had purchased, seeing as it could only be applied to the flight that no longer existed. My requests for information about the refund went ignored for over 10 days. To reach a live person, I made a Facebook post on the Cheapoair Facebook page, which was removed from site within 24 hours. I also received an email telling me to remove this review within 24 hours. YET, I did not get an actual call or email back from the company to try to resolve my problem. It was only after I had resorted to using social media that I received a response and they even replied to my request for information regarding a refund. The company (as you can clearly see below) repeatedly quoted the first section of policy regarding refunds and ignored the EXCEPTIONS that would legally grant me a full return of my money. Only via Facebook messages (still not a single call or formal contact) was I able to make a statement regarding the need for a refund and finally get a result.
I rate cheapoair with a 5 because I received incredible customer service when my online payment had a few glitches, the representative was very patient and sounded very knowledgeable. I will definitely use this website again and again to plan my trip. Thank you guys. Great job!
I had never used this website before and so tried it for our flight to and from Kauai. I was very impressed with the ease of using their website and very happy with the choices and the price we paid.
Cheap O Air made it easy for me to book a flight for me and my spouse from Phoenix to Fort Myers at an amazing rate. I booked the flight less than a month in advance and was still able to book the same flights for both of us.
I was very satisfied and do not have any complains. I would definitely book again with them in the future.
I have used Cheapoair website to book airline tickets multiple times and it always gives me the best options, ease of booking, low fees and is great at notifying me of delays or changes in my flights. I can recommend Cheapoair online whole-heartedly.
I have used cheapoair multiple times and always had great experience except my most recent trip where my card was charged twice and it took me 2 days to get this sorted out.
It was very frustrating.
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