They are easy to use and their customer service is very friendly. (in 98 reviews)
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Firstly when booking nowhere does it give you an option for hold luggage. After contacting them they tell you to contact the airline directly.When you want to change the ticket they do not answer your email for 2 to 3days and from South Africa we are not able to contact the telephone number the give you .Eventually I bought new tickets as I was not able to get any satisfaction from customer service . The worst company I have ever dealt with when booking airline tickets and I travel regularly .
Will never use them again BEWARE
This is the worst travel service I have ever used.
1) The agents cannot speak English!
2) I was granted a whopping $5.00 Refund!
3) I was on hold for 2 hours because I told off one of the agents!
3) They cancelled my reservation with NO REFUND!
4) Safe your time and money and use other travel services. CheapOAir is NOT RECOMMENDED!
5) The only thing they did correct was name this company CHEAP!
I tried to book my flight on their website and it kept telling me that the flights I chose were sold out. So, I gave up. Within two minutes, somebody called me from CheapOair, trying to find me another flight at the same price. So, I was on the phone with this agent for about 15-20 minutes while she found me another "comparable" flight. I didn't get the dates I wanted (two days shaved off my trip), and she quoted me about $100 more for the flight that what I'd been quoted on their website (around $1750). I agreed to the sale. ONLY AFTER I GOT MY BOOKING CONFIRMATION, did I realize that she charged me in US dollars, versus the Canadian dollar quote I was given online. That meant I ended up paying an extra $500 for my flight!!!!!!!!!!!!!!!!!!!!!!!!!! SCAM SCAM SCAM SCAM SCAM. I could have gotten the flight for about $300 less straight from the airline.
*****UPDATE: After contacting the business supervisor desk, AND the BETTER BUSINESS BUREAU for NY, the company has agreed to refund the difference between the Canadian price and the US price, but please note that it will take up to 30 business days to get my money back. This took two weeks to get a full answer to my complaint.
I called and the first person hung up on me because i was calling the wrong department. On the second call a lady said she could not help me and transferred me and i was on hold for 30 minutes. Finally I gave up and hung up. I called back for the third time and A guy named Omar answered. The only thing I could understand when he spoke was his name. I asked him to repeat himself 3 times and all 3 times I could only understand him name and nothing else. The 4th call finally I got someone willing to help me and gave me yet a number to call. That number has a busy signal and as Im writing this I am still trying to get through to the number that I was given so I can resolve my issues. This is by far the worst customer resolution I have ever been through.
I have booked a long flight with these guys around 3 months ago - for a flight this long and with multiple connections, this one looked more convenient than the ones I could get elsewhere.
As a frequent flyer, I had thoroughly checked the fare rules and took a note of the date change penalty (CAD 50 + cheapoair service fees).
However they won't tell you what these service fees are when booking.
When I called to change date, first the agent took more than half an hour to let me know the penalty for the date change. Every few minutes, he would tell me that the process "is very complicated" and there might be "big penalties" (!). As a frequent flyer I found this very unconvincing, that the process of date change is complicated and costly.
Finally the agent let me know the total charge for the new ticket including penalty - I pointed out the fact that new ticket costs less than the old one (no fare difference) but the total charge includes a penalty of $470, which is absolutely ridiculous for a date change!
For the first time I had to bargain with an agent for a reduction in the penalty!!! The agent proceeded to charge me $200, saying Cheapoair decided to offer discount on the date change penalty!!!
I was being completely held hostage to them because they would not refund my fees if I cancelled, instead would keep the money as future credit.
When I insisted that the original ticket be cancelled to get future credit, the agent informed that there would be a penalty of $50 for the cancellation. After keeping me on hold for a really long time, he further informed me they would still have to charge an additional $200 as "exchange fee"!! Which is comes to a total of $250, more than "discounted" penalty of $200!
In all, he charged me USD $200 (for me it's more than CAD 260 at current exchange rate) as 'post-booking fee'!
Later in the day I called them again and asked to talk to a supervisor. After three transfers and 40 minutes , I was able to get hold of a supervisor. Half an hour of heated exchange with the supervisor, including putting the blame on me for agreeing to get charged by the agent, and with the supervisor finally acknowledging (earlier disagreed without taking a look at Cathay Pacific fare rules) that THE PENALTY SHOULD HAVE BEEN ONLY CAD 50 INSTEAD OF USD 200 (i.e. more than CAD 260).
However, they refused to return the extra unfair amount charged and said as a gesture of "good will" they will return only $USD 50 - in words, nothing in writing/email and it's supposed to take a few business days. Better than nothing, but a very expensive lesson learned!
I hope the review helps fellow travelers make an informed choice before purchasing tickets through their site.
I booked my husband a flight and paid 865$
Called back to make a change for a week earlier.
The first representatives told me that it will be 150$ charger for the change , as I'm giving my info the phone got disconnected for the first time (I was shore it was mistake at this point)
Called back and ask to speak to him and a different representatives told me I can't tell who was he and told me its 375$ now to change, at that point I was asking to speak to a supervisor. Which answer after 40 min and said now it's 475$ and transfer me agin to the #2nd representatives agin
Which answered me and said after I checked agin this flight can not been changed, we will refaun you 410$ and you can buy a new flight .
I told her if thy are salesman company that the price keep going higher ang higher so she start screaming that I don't understand anything and that she just "found " a coupon to help me so I'll pay only 370$ now . I said I want the supervisor agin so she just hang up the phone . This company need to be a shame that's this their costumes service!!!
I'm still overwhelmed
Terrible service, thick accents, untrained staff, unreliable pricing, fees, horrible wait times. Spents 6 1/2 hours on phone with 3 different employees to change a flight (that's the short version of the story ). Got into a near screaming match to get a credit that in the end took 15 minutes to complete. Now in trying to turn the credit into new tickets. I was just off the phone...1 hour 15 minutes. And got no where!! This is no lie. They said they would call me tomorrow, I am not holding my breath. Worst experience ever!!!!!
I've used this site twice now. I had an issue buying a ticket for my first trip but the customer service rep who assisted me was able to straighten everything out for me. I automatically check here first before I look for tickets anywhere else. On my second booking it was smooth sailing.
I used ChepoAir to purchase tickets on Alaaska. The agent told me the prices I had found earlier had gone up, later I checked and the had not gone up. He told me I needed to pay $15 per ticket in order to have our seats together. Alaska Air says I didn't. He did not tell me they charged $30 per ticket service fee! I know it's not the end of the world, but a large family on a tight budget, I over paid with ChepoAir by about $150. Chepo Air is not CHEAP, Just a RIP-off !!
My sister had a baby sooner that planned and I had to change my ticket from a weekend to the weekend before. The customer service guys were so rude to me, One even used the F word with me and hanged up on me. Mind you I paid for insurance and needed the best possible way to go about changing my ticket. The second person also was s rude to me and put me on hold for 20 mins and eventually hanged up. The third and final person who i thought was helpful was even worse. After deciding that I will cancel my reservation with them, he didn't ask me for any payment information for the cancellation of my ticket and went ahead to charge a card that had a low balance and over drafted my account. Honestly I will never advice anyone to use cheapoair, the ticket prices might be cheap but google flights are much better. I will NEVER ever buy a ticket from these guys ever again. Lesson learned. PS. Cheapoair should stop hiring people who have no regards for their customers.
They charged me cancellation fee (CAN $524.00) plus they did the partial refund for the price of ticket booked. Can you imagine who in this world does that? Even scammer on internet have better explanation than this site. Run away from this site. Repeated chat online resulted in one conclusion, send your question to support team....
I booked a multi city trip for just under $3000. I've used Cheapo for 10 years and have got most of my yachting crews to use them too...This is the first time anything's gone wrong....but it's everything.
My card didn't go through for the online booking...So, I received a call from an agent in the USA. We completed the booking on the phone. However, I was in a car in Bali while talking to the agent and he changed the original outbound flight. No problem I approved. My flight was originally 9.30pm and I told the agent I needed to get my late friend's husband safely to the airport before I left. His flight was 10pm....so no flights before that on 20th...the agent told me he'd found a flight that was later in the evening and gave me more time. I was delighted. So we changed the flight from 9.30pm to 1am....great. And, he said the ticket was $400 cheaper too. Fantastic. Except that the ticket was for 1am the morning before. I checked in having missed my flight and have now had to pay for another ticket $1000 AND Cheapoair are telling me I need to pay fare differences and re booking fees for all my other flights. And, can I find a supervisor to talk to? No.
I am 60 and I have travelled around the world for most of my life, therefore I have used many different booking agents.
NEVER, in my entire life have I encountered such appalling service as your company.
I had to cancel and reschedule my flight 3 times, and each time it was a complete nightmare.
1. Calls repeatedly dropped out, sometimes up to 10 times
2. Requests to call me back each time before the call dropped out never happened
3. Customer service representatives found it almost impossible to understand what I was requesting (a simple rescheduling of a previously booked and paid for flight) and it would take so much explaining to get it through to them
4. Each time they FINALLY understood my simple request, they would either take so long to enact it, or, the call would drop out again and I'd have start the entire procedure all over again!
5. Most times it would take 7-10 calls over a period of 1-1 ½ hours to finally re-book
I have since spoken to quite a few people who have had the same horrendous experience with you.
I will NEVER book through you again, and I will make sure everyone I know for the next 20 years hears about my experience, including on social media and business colleagues and companies.
I booked a flight online for early evening, I didn't get a booking confirmation to my email, due to a typing error on my part, so I used the online chat service to speak to someone. I didn't have my booking reference or a valid email for them just my name and the flight details I had booked, the guy was friendly and said he would forward it me. This was very late evening so I didn't check until the morning in which I found the flight times were very different to what I had booked. I rang customer services only to be told 'no you are wrong' and saying they had a 'screen grab' of me purchasing the later flight time, this picture only showed the price of the flight and time, none of my details or how many passengers or a confirmation, it was merely a pre booking page unrelated to myself. During the time frame of 1-7pm I spent nearly 4hours on the phone, being spoken over, referred, put on hold endless times and sometimes the phone would say 'the number you have dialled is not in service' after being put on hold for 40 minutes. I asked the first man I spoke to, to provide me with an email address that will be responded to promptly to address the problem within 24hours, I later found out the email provided (email@example.com) was an 'not urgent' query email. When someone did speak to me they didn't offer a solution just that I would have to pay $200 per ticket to change the flight to the earlier time. My ticket only cost £118pp and both flights cost the same, the flight is also for 7/8 months time, so the company would be at no loss to put it back to my original flight that I discussed online with someone. I even said I'd pay the difference is price changes that had happen since I booked it less that 24 hours ago. In my concluding phone call a supervisor called Irene was very rude and even ignored more for long periods of time, which I pointed out to her and she still did not reply. I expressed I had not once received an apology for the incident in the first place, being told I'd get called back within an hour, or for rude behaviour. Customer service training has obviously not been provided to any staff members at CheapOair. I will be escalating this further as the service I have received has been disgusting.
This is without a doubt the worst most incompetent company I have used. they make Comcast look like a outstanding company. I booked the reservation to Vegas( flight, Hotel and car) to later find out that there is over seven hours of wait time between arrival and car pick up, and 8 hours between dropoff and departure. I called them to fix this and I was transferred 4 times back and forth between different agents (In India by the way) and when I got to the right agent the rental fees increased from &50 to $88 which $15 was for reservation change even thought it was their mistake. Then I had to call again since I did not received a flight conformation three hours after booking and again multiple agents.
I made the mistake of checking the reviews after I booked, mistake.. I would have saved my self a lot of trouble. so far I have been dealing with this for 3 hours and I have not finalized my reservation and have no conformation of flight. I at the point were they will force me to cancel my reservation
Tip for consumers: Best of you don't used it find another site and save yourself the troubleAsk George about CheapOair
Booked a Flight with them. The flight was cancelled due to aircraft malfunction. Had to cancel planned trip because next available flight was two days later. The airline refunded my money but Chepo air refused to refund their $75.00 fee. Chepo is RIGHT.
My elderly parents make a mistake a falling in the "Cheapo" zone. They paid roughly twice as much as they would haveif they just booked Southwest AND the Southwest flight was DIRECT. The "Cheapo" flight has a LAYOVER.... between Los Angeles and Oakland!!!
It's obscene. The company is called "Cheapo" and the flights are twice as expensive. This sounds like false advertising and deceptive trade to me. My parents definitely fell for it.
And of course, the tickets are non-refundable. The flight is not for three months.
Never, ever ever ever ever make the mistake of working with this nasty, criminal ripoff of a company.
I also looked this company up on the Better Business Bureau, I found out there's been 696 complaints filed against their parent company (Fareportal) in the last three years.
No other company in the category even has 100 complaints.
I assume most of the positive reviews are fake by the company.
I booked a flight through cheapoair for $360 for a round trip ticket from Ontario, CA to Portland, OR. Soon after a New York #(1-646-738-4943) called me, it was a cheapoair agent with an Indian accent who lied to me by telling me the transaction did not go through due to a price increase. She then said that for $ 100 more the transaction will go through. I was obviously in disbelief and upset. So then the agent tried to persuade me into purchasing by telling me she was going to reduce the price by $50. I was even more furious because she was playing around with the pricing. I said no thank you and since the purchase did not go through I went to head and purchased through United Airlines which was $10 cheaper. the same day I looked at my bank statement and I saw a transaction from CheapOair and realized the agent that called me from New York was lying to get me to pay more. To make things worse, I called CheapOair to try to get a refund and they sent me on a wild goose chase. I have wasted a whole day and will need to continue tomorrow to try to get my refund. they should change their name to expensive air and if you want to save money do not use this company. Trust me stay away they will lie to you to get you to pay more.
They can screw your happiness when you try to book you flight with them. They try to charge you almost $100-300 more than the real airfare.
Sick freaks. I didn't book and decided never to book in my life
They are the cheapest, but that is all. They then charge you for seat reservations, which in my case did not work (they refunded the charge). However, when I contacted the airline to make seat reservations, I found that nothing I had done on CheapOAir went through. After much hassle, I have entered my frequent flyer number, gotten seats assigned, and entered advance passenger information (can't do any of this from CheapOAir website). Now I find my ticket is on a minor carriers stock, making any changes difficult with the major carrier's customer service.
I bought two tickets and had to cancel it. Airline said that they would refund me fully but cheapoair only refunded partially. The customer service people are rude and have different answers every time I call them. Supervisors with strange "English names" tell me that they would get in touch with me once they hear from airlines but you know that they never did. I have told my business associates not to use this website but use the ones with US based customer service. If you are reading this review, do not ever use cheapoair!!
Well I needed a quick flight to Dominican Republic and Cheap-O-Air came thru! they literally did find me the cheapest flight and it was comfortable even though it was economic. I had to make a stop in florida which i wanted cause I have to see my BFF and it was only for 2 hours but we were able to have lunch which was great because I rather see her then not get to see her. They did offer me a straight flight for the same price but i'm super happy with my purchase. Thank you for letting me get to see my baby cousin being born. :)
Tip for consumers: If you truly feel that you see something cheaper else where call their 800 number they are happy to help and a REAL HUMAN answers in under 5 min.Ask Thirsis about CheapOair
I bought my ticket on September 16 around noon. I tried to make a change in the departure date THE SAME DAY September 16 at afternoon. unfortunately, they say they have to charge penalties for the change, and they never gave me the solution because I was in the 24 hours period of time, they didn't gave me the free cancellation and then I could purchase a new ticket with my new itinerary. I called the next day (TODAY) and I spoke to probably 7 agents and just 1 was good and tried to help. the other kept directing me to answer machines or 2 just hang up. I told them that I will like to present my complain and they were transferring to the supervisor, BUT MY CALL NEVER WENT THROUGH AGAIN ANSWER MACHINES AND HANG UPS. THAT IS WHAT IS THE CHEAP STATE FOR, LACK TRAINED CUSTOMER SERVICE, LACK OF INFORMATION....
I have spent a lot of money buying tickets with this site. But recently I requested them to reissue a ticket due to airline issue and it has been two weeks now nothing. They lied they would call within 24 hrs never got a call. Those Indian guys are rude as hell. They just want to get you off the phone quick. They don't listen. As a veteran who has saved this country, it pains me to be treated like sh*t. These guys need to be taught how to treat customers.
Do not use this site for any kind of booking or traveling. They claim to be the cheapest flights but their pricing is almost triple that of any of the actual airline sites. Their customer service representatives are beyond rude and unhelpful and will do nothing but talk down to you and make you feel stupid for even thinking they would be the cheaper option. Save yourself the money and the headache and walk to wherever you might be traveling to before even considering using this joke of a site.
Every time I shop online for flights cheapoair always gets me the lowest fares. Even the hotel room booked was great. My friends bought a hotel room in the same hotel I got through CheapOair but they got theirs from bookings.com and I got a much better room than they did!!! THANK TOU CHEAPOAIR !!!
I found this company through a comparison site and they quoted me £182 per person and I was happy with that as the airport and also the times fit my schedule. I clicked on their site to secure seats and entered all my details however when I booked the flight times and also the airport changed.. I called them immediately to see if they can correct this and they said ''Oh this happens alot as our site sometimes offers you a cheaper alternative and people Dont realise'' the representative later explained there would be an admin fee what I expected to be around £50 as I was changing a flight i had booked seconds ago to the same air provider ( Ryan Air ) he then came back with a price of £680 .. Then explained it may be worthwhile to just book another flight and he can help me with that at the cost of £960. If this is not a scam I dont know what is. He would not refund any more or help atall. I have since had to book new flights direct through Ryanair.
In their reply below, Cheapoair claims that the issue is resolved, it is not!
Similar story, I needed to cancel or postpone a ticket, although I was aware that the ticket was non-refundable, I decided to call and ask just in case. To my surprise the representative told me that it is possible for the ticket to be refunded, but it will cost me 300$ cancellation fee. I asked several times if they were going to refund me the full amount and I was assured that I would be. I agreed paid the 300$ cancellation fee. About a month later I received a refund of 227$, when I was expecting about $3300. When I called and asked what is going on with this refund, I was told by their billing department that the air company refused to refund the ticket. When I asked why they had told me previously that it would be fully refunded, they said they had not told me this. I guess implying that I’m lying and that I would pay additional 300$ to get a refund of 227$, on ticket that is $3300. I would not have cancelled the ticket in the first place if I had known that they would not be able to refund it. But the representative ensured me that it would be. Why I would pay a cancellation fee of 300$ to get a refund of 227$....And again, if my only option was to lose the ticket - I would have changed the dates and used the ticket in the future.
Horrible customer service. Hours lost on the phone on hold while they confirmed my refund. Only to been implicated as a liar. And all at the bargain price of $3300.
Tip for consumers: Do not use this company!Ask Dimitar about CheapOair
Cheap Oair is a scam. They offer you insurance incase something happens and if you try to use it, they tell you it's not covered. Yeah, they will offer to sell you another ticket at more than what you paid. Horrible customer service. I ended up purchasing new tickets directly from the airlines. Never recommend them or will use them again. Even if the ticket is cheaper.
I purchased an airline ticket for $136.21 through this site. The next day I just happened to look at the airline site and they had the exact same flight for $58. The only thing cheapoair would do was to cancel my ticket and charge me $40 to do so. There is no "cheap" in this website!!
Never buy from CheapOAir. Worst customer service I have EVER had ! When I tried to make the reservation online, it told me there were no tickets left and it gave me a 20$ discount promo code, and other flights available. I selected another one, a bit more expensive, and there were NO place to type in the promo code. I called them, told them I wanted to book ONLINE and just wanted to know where to type the promo code, and the guy wouldn't even help me, he was trying to make me book the flight on the phone with him, jerk ! I told him I was in Canada, leaving for Japan tomorrow, and I wanted to book a flight from an airport in Japan to another one ( I already have my tickets for tomorrow).
He said I was trying to book a flight for tomorrow and that's why it wasn't working. When I said ''no you don't understand'' he interrupted me 5 times saying I GOT IT until he finally let me tell him that the flight I wanted was on August 20th, not tomorrow !!!
He then said it was 182 $ when it said 132$ on my computer.
His argument : Thousands of people are on our website at the same time, trying to book flights, so the website isn't updated every second. It's 182 $, not 132 $.
Uhm, dude, I've been on your website for 30 minutes and prices are still the same.
So, no promo code, no flight booked on that website, and the guy even told me he didn't care if I booked on another website.
Basically, the guy was trying to make me book a flight on the phone so he could receive a bonus or something ! So rude
Had the worst experience ever! One day before my flight, I decided to call de airline to make sure that everything was ok. Well it wasnt! I just didnt have an issued ticket! Cheapoair took my money but never paid the airline. When I tried to call the callcenter, they just told me they couldnt help me. Then I went to the online chat, and spent 4 hours, 4 HOURS trying to convince them that the airline would let me fly, because CHEAPOAIR didnt pay them. It was terrible. I m glad I found out one day before my flight otherwise I wouldnt have flown. HATE CHEPOAIR!
Tip for consumers: NEVER USE CHEPOAIR! IS NOT CHEAP IF YOU GET STRESSED!!!Ask Renata about CheapOair
I have read through all the reviews and happy to say that some -few - had good experience. My husband and I have to say that our experience was terrible, they are frauds and cheaters.
Our supposedly ocean cruise was cancelled for mechanical reasons. COA would not accept the reason or documentation on this and charged us 540.00 to cancel.
We contacted Icelander directly and they said that under these conditions, you cancel and say we are sorry that it happened. They said they may charge you 75 but not half the fee.
Where is heavens are the watchers...someone should do something about these cheating companies.
We have turned it over to the State's Attorney and I hope, I pray that they get there due.
After I booked my trip to Orlando,. I got a surprise email, well They changed my destination to Tampa. Called several times but agents end the call. was transferred to a supervisor in the hotel department instead. They said that I had to pay 160.00 more. The Rep called Asra, who was supposed to be on 3 way with Franklyn a Hotel Supervisor. He end the called without the issued been resolved. She then transferred me to Virginia a supervisor in New York. But no one never answered. IS ON YOU, BUT I WILL SAY DONT BOOK CHEAPOAIR SCAMS..
My husband and I booked our vacation to Santorini and cheapoair was the lowest rate and the most user friendly site. Everything went flawlessly. We were able to book a variety of things to do with our package: flights, transportation, sunset cruise and hotel! It was perfect!!!
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