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My elderly parents make a mistake a falling in the "Cheapo" zone. They paid roughly twice as much as they would haveif they just booked Southwest AND the Southwest flight was DIRECT. The "Cheapo" flight has a LAYOVER... between Los Angeles and Oakland!
It's obscene. The company is called "Cheapo" and the flights are twice as expensive. This sounds like false advertising and deceptive trade to me. My parents definitely fell for it.
And of course, the tickets are non-refundable. The flight is not for three months.
Never, ever ever ever ever make the mistake of working with this nasty, criminal ripoff of a company.
I also looked this company up on the Better Business Bureau, I found out there's been 696 complaints filed against their parent company (Fareportal) in the last three years.
No other company in the category even has 100 complaints.
I assume most of the positive reviews are fake by the company.
My order never arrived. The "customer service" is so bad I could not figure out how to complain. Endless loops.
Do not waste your money in this pit.
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The customer's were offered the lowest fare that we provide. Southwest is not one of those carriers that we have published on our website. Insurance coverage was offered along with the terms of the coverage, they accepted, and later canceled it with a full refund.