Their customer service person contacted me and wanted me to give them a second chance. (in 27 reviews)
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Fast service, great quality, I LIKE IT!!!
The canvases that I have ordered so far have excellent picture quality. The love the fact that you can choose which wrap you what. I have been on some sites that will not let you do that and certain size pictures will only work if you can have a solid color wrap on the outside. I will definitely order from here again.
The faces in the pictures were not placed in the center as it should be. One face was almost completely cut off. These pictures were the only pictures of a loved one that has recently passed away. Very disappointed that I wasted my money on pictures I will never hang up.
I ordered a 24x36 canvas of my wife and i photo of her 60th birthday and i am extremely satisfied with the quality and the fast delivery.Came super protected and very well packed. I will definitely order more of my grandchildrens photos. Grat job guys! Thank you!
If you are looking for a serviceable product, suitable for hanging on your wall, where it won't get any wear and tear, this is an excellent choice. I have made several orders from this company, and I don't think their prices can be beat. The quality of the product is certainly good enough for the usual application, hanging against a wall where there is no light to filter through. One of my large orders had two problems: one canvas had some minor scuffing, and one photo looked washed out. I sent pictures of the problems, and the company quickly replaced the canvases, with beautiful results. The colors are great. I expect to order from this company again and again. It's great value for the price. Artists and gallery owners have complemented me on these canvas photos when there were on public display.
Tip for consumers: I order the thicker support frame when I don't plan to add a custom frame to the canvas, and the thin (standard support frame) when I do plan to frame it. There is a difference in the appearance of quality, but the thicker support frame is much more difficult to add a surrounding frame to. Once the thin support is framed, it looks perfect.Ask Marda about CanvasDiscount
Fool me twice, shame on me! I placed a large order with this company two years ago and about 25% of the pieces had rub scars on the surface or had creases showing from the canvas pressing against the wooden frame in transit. I contacted the company and sent photos that clearly showed the issue with the pieces. They were good about quickly replacing the items. A week ago, I decided to give them a second chance, thinking the quality should have improved since then. That was a huge error in assumption on my part because I just received 8 pieces, some of which are large. Now 75% of the product has either rub marks or long creases where the canvas and the wood frame touch. Some have both problems! The canvas is too thin and the workmanship is poor. Also, it appears there is no protective surface on the canvas to reduce the severity of scarring. Substandard materials and very poor pride in workmanship sums up this company. Run away as fast as you can, from their website.
I've used a number of different canvas companies and they've all been about the same as far as quality and prices goes...that is until I ordered from CanvasDiscount.com. I've ordered from them a couple of times so I can say I've also given them 2 tries. The very first difference I noticed is the terrible, low quality material they print on. There's a reason they're so cheap and they're cutting corners with cheap cheap cheap material. Secondly, a canvas is suppose to be stretched however when I received my second canvas it was hardly stretched. For that reason I called customer service was put on hold for about 8 min and then disconnected. I tried calling a second time and the exact same thing happened. Let me say if you're into low quality, poor customer service then this is your place, however if you prefer a better value for your money and friendly service please look elsewhere.
Tip for consumers: Learn from my problem with this company and pass on their service. You can thank me later.Ask Mark about CanvasDiscount
I ordered a canvas, wasn't even a photo, it was a sentence that I always say to my husband, I was going to give this to him for our anniversary. I love the fact I received it in two days, the actual print came out nice...BUT, it looks like a five year old assemble it, it is HORRIBLE. There are scuff marks in three places, the canvas was put on crooked and the corners are bunched up, it is NASTY. I am so disappointed. I sent an email and have called numerous times today, and after waiting on hold for exactly 3 minutes and 46 seconds it disconnects, how convenient. I usually never write bad reviews, and I always try to resolve any issues, but in this case I am so angry at their LACK of customer service. PLEASE STAY AWAY!!!!!!!
Tip for consumers: STAY AWAYAsk Misty about CanvasDiscount
Horrible, horrible, horrible. First they promise 48 shipment on their website. When this didn't happened, I inquired by phone (it's hard to get a hold of them) and was promised it would go out that very day over night, and it didn't happen. I called the 3rd time and had a manager promise me twice that he would have the order out that day over night. I never received it the next day. When I called back, he had no clue why it hadn't gone out. At first I thought it was incompetence, but I'm pretty sure these guys lie. The only reason they get a 1 star is because he promised a prompt refund of my money, when I asked to cancel, and they actually delivered on that. I would steer clear of this site.
EXCELLENT!! Easy, user friendly website, super fast service, and GORGEOUS canvas prints. I think if I had read some of these negative reviews earlier, they might have scared me off, but my experience was GREAT!! I ordered four canvases of different sizes, and ALL came out great. Shipment was super quick and packaging was top notch!! I'm tempted to get tons more of my pics. done!! Just have to make sure I don't run out of wall space!! :-)
I ordered two canvases on 1/30/14 and received them on 2/7/14. I thought that was a great turnaround myself. I was really happy with my order. I sent pic's from my Iphone and the pic's I received look just like the pic's on my cell, only bigger(16x24). I got one with the "POP ART" which I really love. For the price, you just can't beat it. I know you can pay a lot more on other sites and I'm pretty sure your pic's will look the same no matter how much you pay. Unless this company totally screws up any orders from me I'll be buying my canvas pic's from here. Infact I'm about to order a couple more.
I received the product exactly how it was described on the site. I will be a returning customer.
Ordered my 1st Canvas it was awesome ! In turn I ordered 2 more just as Fantastic and waiting for my 4th one with excitement !! Prompt service and turn around as well ! Bold and Brilliant colors , true to the photo ! Great Prices !! Thank you for making my photo's look so Beautiful !!
I was so pleased to find an easy to use website with great prices and discounts! I was thrilled to receive my canvas looking so beautiful! Thanks for the great job! I will tell my friends!
I ordered 4 canvas prints and they all came out beautifully. Not only that, but I got a great deal. They were originally discounted, I got an additional 34% off and free shipping, which arrived days before scheduled. Loved them and will definitely use them again.
Canvas Discount delivers an exceptional product at a very fast turnaround. After my first product purchase, I have complete four (4) more with equal results. The customer service is also top notch. They do what they say and do it fast. I would recommend them without hesitation.
I am a start up company, trying to find a reputable canvas company to print my photography on, for my clients. Being my own business, I would like to buy wholesale, not retail, but am having difficulty finding that online. Since doing my research, I have come across this site and the prices are right. Their website is nice, shows user ratings, offering money back guarantee, ease of use, etc. I decided to google reviews on canvasdiscount to see how other customers feel about them since I dont know anything about them (ie they were not recommended to me, I just happened upon them). Anyway, the 1st 10 reviews or so were TERRIBLE! That made me very uneasy. Continuing through the reviews, there were some very good ones, and some ok ones. However, they were all so inconsistent. One person thinks the quality is great, another says it stinks. One thing that I found common throughout, whether happy or not so happy, was their customer service. So while I was on their site today, I decided to chat with someone about my concerns. Their phone hours are only between 2-4pm Mon-Fri, so I was not able to have a conversation about this unless I waited. That is ridiculous, 1st of all. Only 2 hours a day they are available by phone? I did try to call anyway, and they have a message, but no ability to leave a voicemail. Check mark #2. No bueno. Anyway, upon my chat with Luis, everything was going fine initially, and then after my 2nd or 3rd question, he no longer was responding. We discussed the return policy, the resolution in images as for quality of images on large size canvases, etc. Nothing rude or anything. After no response for several minutes,, I asked if he was still there? No response. I then typed, "hmmmmmmm....." Again, no response. Several more minutes passed and I asked if he was still there? No response. I closed out the chat with, "I guess this is a sign. Thanks" So yah! If this is my FIRST contact with the company, no way in hell will I be ordering anything from them, EVER! They cant even maintain a chat conversation. Unreal.
Ordered my prints on December 4th because they advertised 24 hour turnaround time. It's December 19th and I STILL have not received them. I have called twice. The first time, the person told me they assured me they would arrive by Dec 21 (leaving on a 10-day trip Dec 22nd). The second time I called, they told me the prints are in transit and scheduled to arrive on December 23rd! I am pissed. I understand that this is a busy time of year and that they had "printer issues", but don't advertise 24 hour turnaround time over the holidays if you cannot deliver.
Amendment to my previous review- I finally received my prints after we returned from our trip. The prints are lovely and were very well-wrapped for shipping. The company ended up refunding me 25% of the cost of my order because of the inconvenience. It amounted to about $36.00. I was grateful for that, especially since I had to in turn ship my prints to their recipients. The company must value customer service since they even offered me another discount after posting my earlier bad review. All in all, I was not please that they didn't make it to me on time (1 star) But, they were very nice once I received them (5 stars). This averages my review to 3 stars. If not in a rush to get my prints, I will likely order from them again since their quality and customer service was good.
Site gives a 72 hour turnaround guarantee... Bull S&$%! Ordered a gift on the 15th this month, paid in full, no shipping notice, no response to multiple emails phone calls and I even tried reaching them through Facebook and phone! Nothing!!!! F these guys!
FRAUD! FRAUD! FRAUD! I purchased a canvas from them because of their promise of Christmas delivery. While it's still only the 22nd, I haven't received notice of shipment. I tried contacting them through their customer service and through Facebook with NO REPLY. When I placed the order, they withdrew the funds from my account. Mysteriously, upon questioning where my order is, that transaction never went beyond "pending".
Also, they are not a Florida company. When the charges come, they are overseas and you will most likely get hit with an extra charge from your bank.
I ordered a christmas gift weeks ago to make sure I had it in time to give to my nephews. When I logged into the site, it said it was shipped after a few days, but I never received a tracking number. Customer service email response was that the order was being "reprocessed" and I'd get it soon. Another 10 days goes by and I haven't heard a peep from them and the login information says the same thing prior to the "reprocessing" email. I now have to go out and shop again for my nephews. Really bummed because this site was highly recommended by 2 photographer friends. I'll be sharing my experience with them so they know service isn't what it use to be.
SOOOOOO ticked off at this company. Ordered a canvas and they say "guarantee 72 hour turn around". I never received the email saying it was sent so i called there and of course got a voicemail and couldnt leave a message. Called over and over and over, finally got someone to anser and spoke with a real person. Was told the order failed to upload, they did see the order though. Was told by a supervisor "Julian" it would be done that night and whould be delivered by December 20, and that i would recieve a coupon by email for 50% off. Well today is the 20th, still never received a email that it was sent, never recieved a email with a coupon. AND CANT get a person to answer the phone. WHAT A JOKE. WILL NEVER use this place again. Thanks for upsetting my kids, now there present for their dad isnt here for them to give him!
I have never wrote a complaint email ever. This was my first one. I was sooo pissed! Here was the email I wrote them:
I've had made many orders over your "canvasdicount.com"
This is I had used the "SAVE75" discount code you guys emailed me.
I then saw on your site the all orders over $75 get free shipping. I got my email of confirmation and it had said I was getting charge shipping ? I thought simply there was a glitch of some sort. So i decided to call in "1-855-335-9926"
The guy I talked to told me I need to order over the Canadian website. I had no idea there was one. Your employee said once you order over the Canadian site, I should call back in and you guys would apply the credits that I was expecting, hence "SAVE75" and Free shipping over $75.
Then I called to get my credits with my Canadian order "#CAA119900013373"
The guy I talked to found the guy I was originally talking to and said they will apply a $70 credit. I was happy that you had kept your word. Later that day I was realizing there was no confirmation email for that credit. So I called in again! They lady I talked to said there’s no record of a credit being added?
I'm pissed! I can't believe what I had to go through. Very misleading and a waste of my time! You will not see me ordering from you again and I will be posting this email on sites that rate your site.
VERY BAD CORDINATION WITH YOUR EMPLOYEES!!! VERY BAD CUSTOMER SERVICE!!!!
Its a joke, customer service continually sending lies such as, the USPS will not accept packages destined to APO. Considering this is a joint service between the USPS and the military they really should get their facts together before finding some lame excuse. I have received shipments from canvaspeople.com and other online vendors mailed with fedex, which is then turned over to USPS or by USPS which gets delivered no problem. Customer service seems to be lazy and not willing to fill out a customs form. The website clearly accepts FPO/APO address. Service members or anyone station overseas be careful dealing with this company. The best answer would have been to publicly state your policy versus accepting an order, waiting three days then trying to convince the customer of mailing it to an alternate address. News flash, stationed overseas.
The first order I placed with them took a long time, but the picture I finally received was very well done. Their customer service person contacted me and wanted me to give them a second chance. The following order was prompt, shipped within 36 hours, and was of the same great quality as the first. First time I had ever had a company's customer service contact me to make sure I was happy. I will do more business with them.
i'm glad for new prices on Canvasdiscount website and I even got another 15% off entering the coupon code in the checkout cart, which made purchase more exciting!!!!
it is my first purchase and the 24 x 36 canvas is absolutely FANTASTIC, I love it!!! the 8 days of long awaiting has finally justified.
love that canvas:D
I was WOW'ed when I recieved my canvas prints from CanvasDiscount.com. The colors and quality of the canvas print really JUMPED off the page! I found a great deal online, uploaded a great photo of a recent vacation, and sure enough a few days later it arrived. I couldn't be happier! This will make a great Christmas gift for my family members. An excellent way to personalize presents this holiday season.
I love ordering canvases from this web site. It always fast, good quality and good prices. When I saw web site I didn't believe the price, incredible deals. I thought it would be something wrong for that price,but IT WAS PERFECT ! It was such a good quality that I ordered few days later another one.... I been buying from them over 2 years now and I absolutely love it. I would recommend to anybody who want nice canvas! Great choices of sizes, colors and frames... Love love love it
I ordered two canvasses with photos from a recent vacation and I am very pleased with the quality and price. They both look great ! Thank You I will be ordering again in the near future.
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