75 Reviews for BeyondTheRack
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I've received a reminder email that I had ONE item left in my cart. I've decided to purchase, and reviewed my order over and over, confirms everything was correct and checked out. I then received an email stating I've purchased TWO items, that cost me over twice as much. Now, this overdrew my account , which gives a 35$ fee, and every dat that goes by i get charged. I emailed them with this issue, and their response was a " software issue". They canceled the unwanted item and told me it can take up to 2 days to be xanceled in their system, THEN anotuer 5-7 days to refund the money. In the mean time, ive obtained overdraft fees that WILL grow due to THEIR mistake!! To me, sounds like FRAUD!!! Ok, just add an item and charge me?! I will take this to my attorney if all monies arent refunded withjn a reasonable time, including over draft fees!
Without a shadow of a doubt this company is fraught with scam. "After the fact," I've read other negative reviews here and on other sites and agree with many. Based on the merchandise I received, they are definitely selling fakes. The long shipment time is owing to the fact that the item is shipping from Asia. Save yourself the headache on inevitable displeasure and avoid this site at all costs. I am now only worried about how my credit card info will be misused in the future.
Awful experience. Ordered two pairs of boots, size 8. When they arrived, boxes were destroyed! These were gifts. Smelled so strongly of gasoline I couldn't leave in the house. And one was a size 9! Which fit no one I know. Will never order from them again and will let everyone I know what a nightmare this experience was!
I guess it's the case that people are more likely to submit a review if they're unhappy. I have ordered from BTR many times. I've purchased fine jewellery, a vintage Hermes enamel bracelet, clothes, cutlery, sheets, pillows, a bathing suit, and a Soia and Kyo winter coat, among other things. I've probably made 20 orders in 3 years. When you buy from flash sale sites, in my view you need to realize you can't get something for nothing. How much quality do you really expect from plastic boots for 9.99? Temper your expectations and don't expect Chanel service at Winners prices. Read the product descriptions closely, realize that pearls for 20 bucks will be of merchantable quality but not as fine a strand from Tiffany. Waiting for your purchase to ship is part of the process. If you're unsure, stick to brands you recognize. I'm happy to contend with that in exchange for some killer deals. If you're not, perhaps you'd be happier sticking to regular shopping. Like hunting for vintage finds, flash sales aren't for everyone.
I recently ordered a watch for my boyfriend from beyond the rack and when it came I noticed it was dead... then found a note saying that batteries are never included. This was not indicated when in the description and was never mentioned UNTIL it arrived. This is so ridiculous, when does anyone ever sell a watch without a battery? Not to mention it is definitely NOT an "authentic designer" watch. Upon opening the box you can immediately smell dollar store quality plastic/rubber NOT leather. This site is such a rip off. I want a full refund and don't even think I can get one because they only issue btr credits, but who would want those when this site is a complete lie?
These people are unethical as the day is long. I found out about them via a "recommended site" ad on Facebook. There were a couple of pairs of Ugg boots in the accompanying photograph and I wanted to have a look, and maybe even, make a purchase. I signed up with my name and e-mail address. Once in the site, guess what? Not one pair of Ugg boots. Bait and switch. I wish I'd read the comments first. There were a few on FB who'd mentioned that they too had not seen any Ugg boots.
In response to my 1st e-mail from them thanking me for joining, I explained that I would forward any future correspondence from them to my spam folder. Even as I have done so, their e-mails still come through. I'll just keep forwarding them to spam. I'll also definitely be sure to spread the word about this rancid company.
Please try one of the legit companies out there (e.g. My Habit, Ideeli, Zulily, Gilt, Amazon, etc)
After reading the costomer reviews I am really starting to doubt BTR. But it's to late cause I already placed my order. They told me it has been 1 week and said to wait another 2-3 weeks for them to send an e-mail to track my order etc. So I have no choise but to wait and see for myself. If the clothes I ordered is not legit I will contact the police and make a plaint for counterfeit cloths. Trust me us Québecois don't take bull$#*! and I look forward to talk about this in court. Thank you!
Can't believe this site! How can they get away with selling fakes! Just realized I purchased a fake handbag from them. Very disappointed!!!! And when you contact them to solve this problem the customer service department doesn't respond!
I cannot "unsubscribe"! I have unsubscribed about five times and I am still getting their e-mails - it is infuriating! Needless to say I shall never order anything from BTR ...
Thank God for SiteJabber which you cannot even find until you've clicked through several pages of search results. Clearly, beyondtherack is a very well financed new venture. They have dozens of search "results" all set and ready to go when you are trying to get at facts. And they give mediocre savings if any. Stay clear.
Customer beware! This online store is part of many online stores that are popping up across the country. Quality of items are a bit better than some other ones but you may not be getting the deal you think you are. Inflated prices make it seems like it is a bargain. But if you comparison shop they are sometimes more expensive than store items and then there are the shipping charges on top...... as I said before "know what you are buying
I clicked on this website from a pop up ad and decided to join. I entered my name and email and on the next page they asked for my aol password! Are these people for real? Who in their right mind would give a company their email password? I won't get back on this website.
I could just kick myself for not reading the reviews before I purchased from this flash-sale website. Call it a waste of my time and money! Everything that I've purchased were definitely SUPER-SUBSTANDARD fakes. Now, that I've read the reviews, I won't even bother wasting any more my time returning them. I'm soooo disappointed!
I've made 3 purchases from BeyondTheRack, starting on January 6, and have received them all pretty quickly. First purchase: Ordered Jan 6, received Jan 14. 3 pairs of shoes and a dress, all seem decent quality, fair price, no complaints.
Second purchase: 50 pair shoe rack for $20. I checked on Amazon to see if it was really a good deal, and the same shoe rack was $40-$50 there so I bought it. Ordered Jan 9, received Jan 17. I haven't opened the box yet as I will be moving soon and will wait until I get settled in my new place.
Third purchase: $10 cat toy within 3 days after my second purchase to take advantage of their 3 days of free shipping after any purchase deal. Ordered Jan 11, received Jan 22. My cat loves it!
Their regular shipping charge is $9.95, which I think is a bit high but I guess I'm just spoiled with free shipping. Still, great products at decent prices.
Will likely order from them again.
there really isn't much savings when you really do the leg work on this site. I was looking into the Lil' Rider Ruby Racer Motorcycle - 3 Wheeler in Red for my 3 year old which they have it on sale for $109 plus shipping cost.... they say the original price is $206 but when googling the same item I can go into a toys r us right now today and purchase it for $119... that would end up costing less.(after BTR shipping fees)... and I would be able to pick it up today and not have to wait 2-3 weeks for delivery. You should really look into the sales rather then to assume what they are displaying is correct. Usually when they have it on their site the sales are across the board... within other sites and within our own stores in town.
I purchased the 4 piece 1000 TC cotton rich sheet set on sale for $39.95 and they are absolutely terrible quality. Within 3 days the bottom sheet was all pills. Didn't even make a first washing. I would strongly recommend not to purchase this product.
I initiated an online complaint over a week and a half ago over a Keurig product that I ordered. It was not as described when I received it. Several times I have tried to escalate my complaint to s Supervisor because the Customer Service Rep was not directly addressing my concerns and giving me the run around. I still have not had my complaint escalated. I've been in Customer Service for over 25 years and I am appalled at the lack of accountability that BTR staff display. I have shopped here for several years and I am fed up. I won't be buying anything online any time soon!
I was reluctant to sign up for their site before even being allowed to view any of the sales, so I came to this review site. Thanks very much for it! After reading the reviews I definitely won’t be signing up. That whole “you have to give us your info before you can even look at the site” thing really ticks me anyway. thanks.
beyond the rack sold me a fake balenciaga bag for$1300 with one hardware missing upon receipt, and I was told it's not returnable! after send the pictures and followed by so many phone calls, I returned the fake bag within 3 days. and they have been holding by refund ever since, it's almost 2 Months now, and it's rediculars given I was promised the refund will be issued with 1 week or 2!
Worst company ever, with real bad customer service! Disgusting company, please stay away from Beyond the Rack!
I too decided to try the to find at this point 95 percent of what I gave received to be very poor quality and fraud in various ways. One of the shipments is still lost in transit which they only claim to have contacted Canada Post however they claim they g ave never received. I also inquired about four others which BTR claimed to have shipped with over a week gone by and still Canada Post has never received. I have also been charged for shipping which I had been entitled to free shipping with no credit or refund received and still awaiting rectification. The items onsite are over infkated to only appear to be a good deal for the garbage they will send out. Other items which are valid vendors those items are yet to be received although we should have by now. I was also in my first experienced charged four times which depleted my account even tho there sight relayed transaction declined and no funds were taken from my account. I then spent endless amount of time and energy to get my money back. The customer service has been trained to apologize yet don't listen or rectify the problems at hand. I have numerous orders still awaiting deliver and will be shipping back garbage all together as they claim I will for that one time not be charged and advised by their representative that is what I should do to avoid additional charges and to be refunded. I will keep it posted how it turns out. At this point I DO NOT recommend for anyone to trust time purchase from them.
Anytime I've ever had a problem, I'll have to admit their customer service has been good. HOWEVER, I would attest to the QUALITY of their products. I've bought few things here and there, some I liked, some I returned.
During Christmas however, I work out of town and decided to buy everything online. MY MISTAKE. When I got home, I had to send back 80% of what I bought, not due to sizing, but LACK OF QUALITY. Items were defective, clothes from "brand names" were of poor quality, shoes had glue on them from when they were but together…..on one pair of shoes that was labelled as a winter boot, the tred was actually made of foam like on the bottom of flip-flops. One of two hair straighteners I sent back because the plates were stuck, gifted the other one, then turn out the one I gifted wasn't 100% functional either bc the lights on it don't work. HIGHLY disappointed. And since all I get is a credit, I unfortunately have to buy my way out of this website so-to-speak because after this, I'd rather just go to my local Winners store and buy from there, since I've learned that's really what they are, an online Winners store.
So, if you do purchase from Beyond the Rack, be very wary of the products you are buying. Do your research. Your taking a gamble purchasing brands you've never heard of. Any product you're looking for search to double check on Google. Quite often the actual price of the product is labelled $30 more expensive on BTR.
I was about make a purchase of a duvet on BTR to use my credit when found that the exact duvet I had been looking at, even purchased from BTR, had been tested for quality with respect to the down inside and FAILED regarding net weight and content and had been partially filled with polyester. (http://www.downmark.ca/consumer_information/fraud.htm)
Canadian duvets are well known for their quality and so I looked up Highland Feather, which was also on sale on BTR. Unfortunately, they were advertising it as a Queen with 23oz. down. Upon a quick search, I discovered that their Queen duvets are 26 oz, and their Double duvets are 23 oz. So, I was about to purchase a Double when it was actually advertised as a Queen, in which I would've been disappointed, had to return and lost money on shipping it back etc.
This is the kinda thing I am talking about with BTR. Not only that but when all you have are pictures to go on, it's not like they give you top quality or consistent pictures or measurements to help you out. I've bought some good things don't get me wrong, which is why I gave it an extra star. But just be wary, do your research, it is a real gamble with this website as I've learned.
I bought a Burberry coat on this site.
I returned it a month ago. I sent it with another jacket that I used the return shipping lable for. I received the credit for the other jacket on Dec 13 but not the burberry!!
I have not received a refund or credit for this item and it was 1000 dollars!
It was received over a month ago.
I would be very careful about returns to this company. Before this experience I was an avid Beyond the rack shopper! NO MORE
Beyond the Rack products are sub-standard and their return policy is crap. I ordered a pair of boots that looked like so cheap I wouldn't even pay $10 for them. I returned them and got a credit minus the $9.95 return shipping fee. I then ordered a pair of slippers to use the credit so I would never have to deal with them again. I placed that order November 22, 2013. After a month, I contacted them to inquire why my shipment wasn't moving. After 3 phone calls to Sofie and Adelle I was told the package was in fact lost. Since the slippers were no longer available they credited me $20.00 (which was less that the amount I had on credit before purchasing the slippers) and refunded the remaining to my credit card.
I am doubtful they even have some of the products they advertise. I shop at several of these sites and this is the worse experience I've ever had. Gilt and Ruelala are so much more professional and the products are legitimate.
At the end of November 2013 I ordered 2 pairs of Hunter boots for my sister and myself. The items shipped quickly, which was a nice surprise, however they were both too large so I sent them back for an exchange. After a few weeks I for an email from a person named Christine that said my items were received and I have will get a BTR credit. I responded to Christine asking her about the exchange as was clearly marked on the return slip (why even have exchanges as an option if it isn't???) and never heard back from her and anyone else from this company. So now they are holding $214.73 of MY MONEY as a so called "credit" (I paid and was charged $224.68, but they actually took $9.95 off for the return postage and are holding the rest of it hostage.)
i am beyond pissed. That is not small amount of money at all and to have no communication from the company is crazy. Do not buy from this company at all. Hunter boots did come of for sale again a few days ago and I logged on and tried to purchase the same boots in the right size, but even though I logged on at 9am sharp it was reserved...as soon as I logged on the page!!!!!!! STAY AWAY IT IS A BIG SCAM TRUST ME!!!!!!!!
In 2011 I had my biggest shopping regret thanks to BTR. It was during their "vintage Louis Vuitton" sale and everything looked legitimate. Their website was having problems that day as well (how convenient). I used 3 separate computers trying to add a briefcase to my cart. After several minutes I finally got one. The site was lagging so bad that I could not go back to the product page to look at the briefcase because it would not load. I only had a limited time to purchase the item before it would leave my cart so I checked out which took several minutes because the site was down. My briefcase that I paid about $600 for arrived several weeks later. When I got it I wanted to return it because it was extremely scratched up inside which I could not see on the website because the page would not load. I had originally planned on selling it since I was going to school and thought I could make some extra money. When I tried to return it I found out there were no returns on this particular sale! I figured if I could sell it for $600 I'd be happy. I put it on eBay for a few weeks with no hits and I even lowered it to $400. With eBay not working several months later I decided to take it to a upper scale second hand stores to sell it. The lady looked at me and said she was sorry but it was in too bad of condition to sell. She then told me she thought it was very fake. I began to almost cry as I left the store. The lady was nice, but at the same time the thought that I may have lost $600 was sinking in. I then took it to a few more upper scale stores and even to a Louis Vuitton store. All of them agreed it was fake. The Louis Vuitton store I had gone to said they can't verify those things but they could tell me they have never made that particular briefcase in green and mine was green. Great... I called BTR and was extremely nice to them letting them know the circumstances. Their reply was I could've returned it when I got it but I didn't so now it's been too long! Are you kidding me?! I tried but they said there were no returns! They were completely unapologetic and didnt even deny the bag was fake. They just ignored everything I was saying and said it was my fault for not sending it back when I got it. This company does not care if they sell you fake stuff. I still have the briefcase to this day because I WILL NOT sell it or even use it if it is fake. If anyone does not believe this review I will be happy to send you pictures of the item I recieved. Trying to get myself through college and buying something I thought would help me ended up being a bad decision. Lesson learned. Beyond the Rack should be ashamed of themselves.
EDIT: I would like to add that after BTR reached out to me about a week after emailing them regarding their comment below they still said nothing could be done and apologized and offered free shipping on my next order. You have to be kidding me if you think I'll accept that after a $600 loss on one of their products! If you apologized you are admitting you're wrong. BTR DOES NOT care about their customers. Why would I ever buy from them again? I haven't since that last shopping experience and never will again.
About 2 months ago I ordered a set of 3 3-tier clothes drying racks. About 2 weeks ago I finally received my order, I only got 1 of the three,it was wrapped in what looked like garbage bag. Since it was not properly packaged for shipping, it was broken when it received it. I immediately contacted customer service and received an email saying to send tem pictures of my item so they can properly analyze the damage. I sent them multiple pictures of the item with in the hour that I reviewed the email. I still have not heard back from them and I can't use this item for anything. I'm not impressed at all with the customer service and do not plan to but from this website again.
I received a scam email from this company saying I owed them $10.00. I have never heard of this company before. I have NO account with them and I have no idea how they got my name but I am forwarding their email to the Attorney General. What they are doing by emailing people saying they owe money to them, is illegal and I hope they get shut down!
just got this from them and I am so irate!! I do NOT have an account with you people!! I do not want your credit!! You are a scam of a company and I have no idea how you got my name or email. But you have NO RIGHT to set up accounts for people without their consent. Especially people who have never heard of you before. What kind of business ethics is that? First telling people they OWE you money then emailing with an "oops, you don't owe us we credited your account" What account?!?! I have no idea who you are and have never been to your website, never ordered anything from you and have definitely NEVER set up any account with you nor gave you any authorization to set an account up for me. I still intend to report you for fraud and scamming and I hope every other person you sent those bogus emails out to do the same. Stop emailing me. I don't know you. I don't want to know you and for the LAST time I do not have an account with you!
Your review caught the attention of BeyondTheRack's official representative and they responded:
"Dear BTR Customer, We apologize for the confusion with the email we sent you. Please rest assured that you do not owe us any money! In fact, the "balance" is a credit on your account, visible on the top left hand side of our website when you log in. This credit is ready to use and will automatically apply towards your next purchase. Again, our sincerest apologies for any inconvenience this has caused. Wishing you happy holidays and all the best in the New Year."
I have bought many items from the site and have always received my products in good condition for good prices. I do find the shipping time long at times, so that can be a deterring factor.
With my last purchase, one of my items was lost with Canada Post and upon contacting Customer Service, they were helpful and launched an inquiry with Canada Post. I was refunded the amount within a few weeks. Slightly disappointed n not receiving the item, but glad I got my money back and helpful service.
I received a message from this company too saying I had a $10. credit and something to the effect that other people were concerned about my message or something like that. Also the email addy from them was customerservice@ebeyondtherack. Isn't a "e" after the @ sign and before the company a indication of malware, spam? This is crazy
Hello, I read all the reviews from people before ordering on this site but decided I would give it a chance. I really liked this sweater and had been looking for one like it for sometime so I ordered it. I figured since I was paying the ridiculous price of $11.95 for shipping I might as well order a couple of other things on top of it. I received the other two extra things in a timely fashion but wouldn't you know it, I got confirmation that the sweater I most wanted wouldn't be delivered until a later date. That date came and went and I received another email saying it would take longer yet to be shipped(5 weeks later)! I then got the final email saying that indeed the purchase was now NOT AVAILABLE and I would receive refund! I was so upset because it took them 5 weeks to finally tell me this! So I paid the full shipping price and didn't even get the purchase I really wanted in the first place!!!! In the meantime, I did see another sweater like the one I ordered but nicer but of course didn't order it because of this order supposedly coming! Now I can't even get the other one at the other place because sizes are all gone! This is so frustrating, paying the full shipping price and not getting what you really wanted in the first place. I am so disappointed I took the chance on this company. I emailed my frustrating but you can guess, know one responded! Thanks BTR for another unsatisfied customer!
I ALSO got an email saying I owe them $15!! I ALSO tried to contact them via phone and the line is ALWAYS busy...Should we worry and check no one has used our names for identity theft???
I rcvd an email today stating I had a balance of $10.00. I have no clue who this company is. I've never heard of them nor did I make any purchases.
I received the same e-mail today saying that there is a balance on my account in the amount of $15. I never had an account with them and I never bought anything from them and I never will. It is a scam and they have no right to send people such e-mails.
today, 12/15/13, I also received an email from this company stating I had a balance of $15 on an account I never opened. In fact, I had never even heard of this company. Smells like a scam to me. When I tried to call the service number, the line was constantly busy.
I also received the $10 balance email and reported it. I knew this wasn't a legit place when it said to not reply because that email address could not "except email".
I received an email stating I have a balance due on an account I had not opened through BTR! Fraudulent! Fraudulent! Fraudulent!
I received a statement in my email account that says that I owe them $10 commencing today, December 15, 2013. I have never bought anything from them.... not ever. They closed up shop at 6 pm e.s.t, but I left a phone message at 1-877-733-4660 and forwarded their email (since you can not reply) to firstname.lastname@example.org requesting they delete that charge and give me an explanation. I note that on sitejabber there is one other complaint that matches mine, with the same date....
Consumers and Non-Consumers of BTR beware! Today, they just sent scam e-mails with account balances to people who have never shopped or even heard of this company before. I tried calling their service number but the line was busy. I shared my complaint on FB and this is what they wrote back "we apologize for any confusion. This email you are referring to was worded incorrectly. You do not owe us any money. We just placed a credit into your btr account for you to shop with, you should see the credit on the left hand side of your account once you sign in. If you have any questions, please do not hesitate to contact customer service at 1-877-733-4660. Thank you"
First of all, I never opened an account with them. Second, is this some kind marketing scheme to get us to shop their site by giving us back a "credit."? Third, the e-mail itself had some terrible grammatical and spelling errors. This is such a major turn off. DON'T SHOP HERE!
I've been shipping on BTR for the past 3 years and was very happy with it but you can easily see how their quality of service is decreasing as they get more customers. I bought 2 comforter sets from them 2 months ago and when I received them, as good as GARBAGE. The comforter was too small that it could not even cover the mattress and the sheets was made of pieces of fabric that had even different colors. They charged me for the shipping and the return shipping and gave me BTR credit although I told them the product was worse than damaged. I will spend the current credit and never shop there again.
CONSUMER BEWARE! It is now two weeks away from Christmas and I thought I had my shopping done. For an order I placed over 2 weeks ago, I finally received an e-mail the other day saying "Sorry - For Unforseen Reasons, We Cannot Send You Your Purchase. Your Credit Card is Being Refunded But This May Take 2 Weeks". Absolutely ridiculous. No offer of purchasing another item or any sort of reconciliation for the inconvenience. I missed a lot of great local sales. SO UNPROFESSIONAL. What kind of grade-school, mom-and-pop-shop company is this?
I ordered shoes from this website twice and both times I was waiting for them to ship my order about a month. After a month of waiting I got an email that they will refund my money because the shoes that I ordered is no longer available. What is it a kindergarten ? I just waste my time.
This is the worst Online Shopping company, and I do quite a bit of Online shopping.
They sent me the wrong item, they answered to my e-mail: "send me a picture and we will decide what to do" -----???????? I do not take pictures, even less upload them.
No company has ever request such a thing, Mec, TSC, SHOP.Ca, Upaya Naturals, Amazon, The Bay .....they pick up the wrong item if any!!!! and rectify the error.
Case #CS3398473 - "Sales Order #13365117 - wrong item rec'd"
Overall, I'm happy with the clothing I order. Especially the Not Your Daughter Jeans, which are the most comfy jeans ever. They are twice the price at the Bay, so getting them @ $59.99 from BTR is a great deal. Cons, they take at least a month to deliver anything I've ordered (in Canada). The regular prices are usually extremely exaggerated. I just bought 2 items for $19.99 & $29.99. They state original prices @ $230.00 & $250.00 respectively and that "I saved $439.00". Come on!! Even on the manufacturer's website (Rising International Clothing), the prices for same items are $50.00 & $60.00.
I wish there was an option for ZERO stars because Beyond the Rack would get it from me. I ordered a pair of boots for my daughter. They shipped them out via UPS. From there UPS dropped it to my local post office (per Beyond the Rack), why I have no idea since UPS is in my neighborhood 4-5 times a day. Needless to say somewhere between UPS and the post office their label with my address was removed. The post office allegedly sent the package back to Beyond the Rack. I called Beyond the Rack that same day to inform them that the package was coming back. They had the tracking number so they could clearly see that the package was coming back. I asked that they send another pair of boots via UPS ONLY to which I was met with resistance. I was told I had to wait for the boots to come back and only then will the be sent back out. After some back and forth with the girl I decided to follow up a week later. The following week I called again and was placed on hold and hung up on. Called back again and got a man with a heavy accent, I explained the situation again because the first woman apparently didn't bother to note my experience into their system. He again told me that once the boots come back I have to wait 5-7 business days for them to process the return. I told him I didn't return the boots, they were never delivered because of their poorly addressed package. This guy would not let me get a word in edge wise so I asked to speak to a supervisor. Come hell or high water this frenchy was not going to let me speak to anyone in a position of authority. At this point I have NO boots, my money has not been refunded and I have no idea whatsoever if they'll ever show up. I have sent them an email today as my final attempt to get these boots. I told them they have till the end of business on Monday, November 18th to provide me with a definitive deliver day or I would dispute this purchase with my credit card company and demand a refund of the shipping charges since these boots never made it here.
I have ordered other items from them with only 1 item being delivered in a relatively timely fashion. I understand that they do sometimes state 3 weeks delivery but these boots were a special they were running stating shipping in 3 days that is the only reason I ordered them. The event my daughter was planning to wear them to is long over. Never, ever again will I order from Beyond the Rack. I rather pay full price, at least I'll get my item. Their customer service is by far the absolute I've ever encountered. Sorry Beyond the Rack, you lost another customer.
I love the bargains on BTR; the value can't be beat anywhere. I love big brands, & thanks to BTR I can buy whole outfits instead of one piece. I couldn't ask for better service or deals; the agents are always extremely helpful. It's such a great shopping experience that I don't even bother shopping at stores anymore!
To those complaining about shipping times - yes, it takes a long time. It tells you that in the FAQ's. But if you order in advance of a special occasion you will have your order in time. You will look fabulous and you will have saved a ton of money.
This woman just purchases things on sale then marks them up. Seems like a no brainer to just go out to store or online (she definitey shops Bloomie's Sales) and get the sale price. She's also a bit vile to the retailers that she resells the merchandise from. I definitely do NOT recommend!
HORRIBLE! This site is not worth the effort! Take my advice-do not buy from them- the service is horrible, and they take almost a month just to ship out the products. I waited for a blanket for 3 months! The lost the package and had to resend it, and would not even offer me a refund! I then ordered a suitcase which took a month and a half to get to me and it arrived broken and they would not take it back! This site is a scam! BUYER BEWARE!
I love beyond the rack.
First - they are Canadian so I don't have to pay customs fees.
Second - they are fast. Getting my order is always earlier than I expect.
Third - the one time I did get a product that wasn't of good quality, they gave me a full refund! Including shipping!
Therefore - I will continue to buy from them until the end of time. Or I no longer need new shoes/ swimwear or household items.
Really loved this site. When I ordered things I expected that it may have taken a while, it came in less than 3 weeks. After every order they would call me when I received it to ask if I was happy with my order. Very nice customer service!
I ordered 1200 Egyptian Cotton thread count sheets.
They arrived within 3 weeks, however one package was opened/damaged (as if someone had opened it to look at the sheets and then returned it) and the sheets were definitely NOT 1200 TC.
I did some research and thought, since BTR typically has a "we'll issue you a credit on your account if you aren't satisfied" policy, that I would have to dispute the amount with my credit card company. Since the items were NOT as advertized I had a pretty good case. I found out what I needed to know in order to dispute the claim and called Customer Service at BTR to let them know my plan. However, before I even mentioned that I was planning on disputing the purchase, the customer service representative told me that I would receive a full refund (Not credit) because this was a known issue.
While I have yet to return the items (this happened this morning) I am most pleased with the customer service I received. The items were definitely not worth what I paid for them, and I cannot recommend the site regarding what it sells, but the customer service was amazing, which is why I am giving them 3 stars.