Reasonable prices, great customer service and high product quality. (in 15 reviews)
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Just a horrible company to have to deal with.
I received my phone case however it did not fit my phone properly. Their standard turn-around time is 3 days between emails. It took almost 6 weeks from the time I first emailed letting them know their error until I recieved a new phone case...which was very poor quality and IT DID NOT FIT AGAIN.
I would never recommend this company to any or have anything positive to say about them.
I had ordered (2) 40 x 20 & (2) 24 x 12 Panoramic Format Canvases as tests for Quality & Service from bestcanvas.ca. The Quality of Printing the Canvas was actually excellent, although the finishing was below average for quality.
A few marks are present on each of all the Canvases, on the 40 x 20 Canvases, the Frames are warped. (See Photo, the bottom of the frame is not flush with the wall as the top of the frame is)
It took over 3 WEEKS for delivery via UPS to Canada.
The 2 Stars are for the Printing, nothing else!
Tip for consumers: When the price is right, no hurry & do not mind a few defects.....
then it's worth the price.
A rating of 1 is too high. My product was delivered flawed. After a dozen emails back and forth, there's still no resolution. They claim that the pics I sent showing the flaws don't attach to my emails. It's absolutely ridiculous to waste any time or money on a company like this. I know thay they can see the problem but prefer to ignore it.
I received my products within reasonable time and they look decent. I have yet to really enjoy them as I have been trying to hunt down some sign of customer service. Among my items was another person's order, and I have been trying to inform BestCanvas of this. I tried the phone number on their site (847.621.2781), no response and the line just disconnected after two minutes of waiting. Then, I tried chatting online with them, which I was referred to "Martha". Martha is apparently a screen name for anyone talking with you as the representative told me that they had changed to a new person twice. I then was given a new number (844.380.3415), which gave me the same situation as before, I was disconnected. Then, "Martha" referred me to an email email@example.com and told me to destroy the merchandise. I concluded that the original recipient may never get in touch with them to inquire about their missing order, so I shipped their package to them directly. Terrible company, in my opinion. You pay what you get for and customer service should come hand in hand with a solid product.
I was a formal worker at best canvas and it's a horrible company .... They have rats , roaches, and baby mice so I won't be surprised if it slipped in your order ! The canvas is cheap and the frames are as well , there is no organization at that job. They make you work in over whelming heat for long periods of hours with 1 break. If I where you guys I wouldn't support this company !!!!!!!!!!!
This was an inexpensive framing company my wife found....and it shows. The frames look like they were done by a 10 year old - tweaked and unable to be flattened. They do not sit flat against the wall, so are useless; company never returned emails. 3 out of the 4 pics were bad. See an example picture of one attached - even worse in person.
If I could, I would not leave a star at all. After I received my print with lines in it, and reading the online reviews, I decided making a phone call would be a waste of my time. I have dealt with them via email. They don't read my entire email. They will not refund my money (I used Groupon, that's a whole different fiasco entirely). My first canvas had lines through it. When I uploaded the photo (which prints perfectly on other photo sites, mind you) and checked the preview (which is only a tiny thumbnail) the photo was fine, no lines. My canvas had lines in it. I reported this in my email and they said they would refund my money after I had sent them digital proof that I'd destroyed the print. Their site guarantees 100% satisfaction and I asked if we could print it again. They said they could if i sent a photo. I sent the file and they said I did not (I had blind cc:d my husband on it so I could see that the file was attached when I checked his email). I sent it again and they said my order would be reprocessed and sent. Got it today, and not shockingly, the canvas has lines in it. I'm only out $17, but the principal is that if you order something, you expect to get what you ordered. I guess that I'm getting what I paid for! I would not advise anyone to purchase from this company EVER!!!!!!!!!!
Ordered four prints on two separate orders to be given as holiday presents. The first order arrived and the prints were marginal. One had a nick out of the ink, and it's important to note that the quality is not good. The canvas is not properly stretched, merely folded over a really cheap frame and stapled. The second order arrived completely smashed. I tried contacting the company the day of the delivery, but never could reach anyone. Repetitive calls to their 800 number were useless. Their hold just hangs up on you after 5 minutes...every....single....time... I emailed the company with the details of my order and photos of the damaged print. After several days someone finally contacted me through email and said they would replace the print. Two weeks later- no print. Sent another email following up on the print, several more days go by and the "customer service" rep sent me a tracking number of my ORIGINAL damaged package saying it had already been delivered. HELLO?! Of course, tried contacting them again by phone and get put on hold and hung up on. The other number in the signature of their email is equally as useless as it appears to be an out of area verizon cell phone number. And now, I'm out $100 and one Christmas present three days before Christmas.
Tip for consumers: Don't use!! Poor quality, zero customer service.Ask jessica about BestCanvas
We will never deal with this company again, delayed order over a week, not framed as ordered and charged. Results vary from customer to customer. Quality was good, but the delay and being overcharged since we did not get them framed as paid, leaves us wishing we never dealt with them. BUYER BEWARE We paid $84 for two 12x8's Ouch!
Ordered 3 canvas prints and they are terrible. Washed, changed the color of the originals and they came out blurry!!! Been trying to contact them via email no response, when I call they hang up, I have even tried FB. So frustrating!! Do NOT Buy from them. Total ripoff!!
Tip for consumers: Go to the Canvas People insteadAsk Amber about BestCanvas
I ordered a canvas and it was perfect!!! It arrived within 4 days... which I was glad of because I had actually ordered it too late. And the price was cheaper than all the other websites I checked (there was a sale on so I don't know about normally) In addition, the quality was excellent! I had scanned in a picture to put on a canvas and I was afraid it would come out blurry...but it didn't!!. It was easy and quick to download my photos. I haven't checked my credit card bill yet so I don't know if they charged the right amount or whatever like the one reviewer said but for the rest I was amazed!!! Definitely buying here again :)
To order from this site was easy but when i checked my bank account after placing the order they had charged me TWICE for the one order i had placed. Unacceptable.
I had a miner issue (one corner wasn't folded nicely) but I never complained about it. When they asked me if I was happy w the order I explained. Customer service was amazing. They offered me a replacement w/o returning the original print. I found that VERY GENEROUS but felt that problem was easily fixable; so I sent them an email that instead of replacement I'd like to get their best discount for future orders. They emailed and thanked me but didn't sent me any coupon code. However if I called them before my next order I'm sure they will give me the best discount.
I was disapointed with the print of my painting that you did. Your printers left a 1/3 inch space unprinted at the top and bottom of the print.
I sent the sales department an email asking to return it. I received no answer, so I have been considering ordering one from one of your competitors.
These prints are of properties I have sold for clients. It is part of my business, and I cannot present an obviously flawed canvass to my client.
I have been very impressed with the quality and service of their product. I have done several photos of my trip out west and everyone of them were amazing! I will use BestCanvas again and recommend them to anyone wishing to display their trips of a lifetime using BestCanvas.
The customer service is excellent. When I placed my order I didn't do it quite like I intended to and was not happy with the outcome. I called them and they helped me redo it right over the phone and replaced it at no charge and I didn't have to return the one that was wrong which saved me the expense of return postage. I will definitely order from them again.
Improperly printed colors, smears of ink ruining the canvas. Tried for 3 months to get a refund with every sales rep I talked to blowing me off. Taking my business elsewhere!
I was in a rush and didn't check other sites for prices comparison. Bestcanvas prices are higher, but I'm quite impressed with the quality. I'm sure, you can get the same quality for lower price, if you check other websites without hurry.
Anyway, I received high quality canvas for higher price
First time I ordered canvas was about 2 years ago and the quality was low. This is my second order from this website and now the quality is totally different. Service has improved a lot lately and reputation is growing. I made an order from bestcanvas because I had a discount from the previous order. Now canvas quality is way better and customer support is much friendlier
Horrible. I was "guaranteed" my canvas by Father's Day. this was confirmed on the website And by calling customer service before and after placing my order. Recieved a confirmation that a FedEx label had been created so I thought all was good. didn't receive my package so I called FedEx and was told a label was created but it never shipped. by this time the company was closed for the weekend and I got the same "no answer" other reviewers did. called this morning and complained and was told they don't know what happened, was spoken to very rudely on the phone. Please do not order from here, there are many better websites!!!
I recently went on holiday to Europe and managed to capture 36 highlight photos of my trip all on one canvas. I would definitely recommend canvas prints to anyone.
Had great experience with company. Got worried that my order took a little too long to arrive, but now that my split prints are up on the wall and don't fail to impress my guests, I'd like to tell the whole world that you can trust this company.
Most of my friends had canvas prints at home, so I knew a lot about the price and quality issues. My friend Jacky advised me to use bestcanvas and I’m very grateful to her for this recommendation. I have become their returning customer since received first print. Very reliable service
Bonfire near the beach is something beautiful both in reality and in image. Service surprised me with the realistic print. Image was taken with the 5mp nokia phone and I was not sure what to expect, but they brought me the high quality print. Recommend
I would like to have faster turnaround, like other companies offer, but I am very happy with canvas I received. Looks great!
Last time ordered canvas have had questionable quality, but I got a discount coupon for the next purchase. Service has improved a lot since then. Now the quality is totally different - way better. Great!
I remember bestcanvas offered discounts on all sizes a while ago but I didn’t use chance to purchase canvas for lower price. But that’s not the main reason.
Everything is ok – the canvas itself, the picture and the colors are genuine. The stretching is done tight and canvas is stable. The only recommendation would be - I would like to have discount next time purchasing another canvas which I’m considering to do. Overall, I’m satisfied
I would like to thank bestcanvas for a professional service and good image quality. It’s clear that they have technology to provide what’s promised, because printed colors perfectly matched my laptops screen. Other companies can’t compete with bestcanvas price. Thanks!
Very poor communication as I received a canvas with a prominent crease across it and I have recieved no response for 2 days. I will never use them again.
Since it was my first canvas, I’m very satisfied with everything – the service, help from support team, easy to upload files, and the result is really impressive. Will order again for sure.
Ordered my first canvas and it’s all that I hoped for. Also, the website is really nice. I liked that when I upload my photo I can see where the edges will be. And the customer service was really helpful. Great experience, great canvas! Thanks!
My photos were printed exactly how I expected, even better. I can’t describe in words how great the picture looks, it’s just perfect. To my surprise I received canvas in only 4 days.
I’ve always liked images and photos of mountains. I used bestcanvas to print my favorite photo from the vacation in Zurich. I chose 36” x 24” size and it looks awesome. Colors are bright and just perfect. Image looks really impressive. Thank you, I’m so happy!
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