I called the beenverified.com customer service/support phone number. (in 31 reviews)
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No only did I have an amazing experience with the website helping me find an old military friend but their service was the best. I had an issue with a payment and the problem was solved within an hour. No only is the website a hit but their customer service is top notch. I can't thank you guys enough for all your help. i recomend this website everyone especially prior military looking for lost friends. I will continue to recommend this website to friends and family.
I've used BeenVerified a couple of times over the past year or so. Both times I was extremely pleased with the results but most of all the customer service. Sometimes company's don't work with you on cancellations or refunds but both times I used BeenVerified I only wanted to use them once and not a subscription. I forgot to cancel that subscription but when I made contact to do so I had no problems at all. I will continue to use BeenVerified with further needs and would recommend anyone to use them as well.
Virtually useless to me. Was looking for criminal records and could fine NONE. I looked at people I know who have them and still none to be found...even someone who did time in fed penn. I called company who claimed they would be posted if digitalized. Apparently this is rare. Also looked at someone in FL. then randomly changed state and he popped up again! Sort of felt like scam
I sent a previous email acknowledging her work. I do not have a saved copy.
It is with your Support Team
I contacted your customer service this morning to resolve an issue I had with a charge to my account. I had the pleasure of speaking with your representative, Josie Lamothe. When Josie answered the phone I could immediately feel her pleasant energy. Her tone of voice made me feel as though I had her undivided attention and that she was available to assist me in the best way possible. Working in a field where I’m in contact with the public, in person and over the phone, I understand how important customer service is. I was extremely pleased with how she handled my call with grace. I could hear her smile through the phone and if I were to be an irate caller that smile I heard would have made me feel at ease. If I were to rate her level of Customer service from 0-10, 10 being the best, Josie would receive a 10++. Please accept and extend my “Job done extremely well” to Josie, to you as a supervisor for guidance and training her, and to Been Verified as a company for choosing her. She is awesome.
I really cannot say anything good about this company.
I signed up for BeenVerrified yesterday to check on the info related to myself and my husband. By the time I finished reading I was so angry! It listed my Mother as a close relative-5 years older than she actually is and my Father as a mere acquaintance-18 years younger than my Mother (when he is actually older by 7 years). It had a close relative as a person I have never known and who is not related to me in any way. It listed my son as a relative but his twin sister as an acquaintance. It said there was an alert for a bankruptcy but then the report said there was none-which was actually correct. When I ran my husband's report I am his only relative and both his parents were listed as acquaintances of his although they were listed as close relatives to me. One of the phone numbers listed for me was for Iowa-a state I have never lived in. Then, it listed my divorce as a crime...and it went on and on...How could soooo many things be wrong?? The only things it got correct (gasp!!) were my residence and my neighbors...What a rip-off! and at $22.95 OMG...There are much cheaper sites out there! I cancelled today!
For the last 20 years or so, I have been the "class detective" for my high school class reunions. I have subscribed to a half dozen people search sites over the years. In my opinion, Been Verified is by far the best !!
I've just finished updating contact info for our 400 alumni (whew) !!. With so many class members, this was no small feat. Thanks to the accurate information at Been Verified, our committee will now be able to let more alumni know about the upcoming reunion we are planning for next year.
I plan to update alumni data on a yearly basis and have no doubt that I will do so next time through the Been Verified site.
Our appreciation goes out to all the hard working people there at Been Verified. Our class offers them a heartfelt thanks !!
Johnny B. - Del Mar Class of '71
I have tried many sites that offer backround checks and I keep going back to Been Verified. Personally, I had a few issues when I first joined a few years ago with their site - but after I joined up again after trying the others, I am now a firm Been Verified fan and Highly Recommend them above all the rest. The issues I had have been fixed and they also now have more data for free that the other sites will charge you to add to your basic report. The accuracy is far better than that of the other sites as well. To top it off, their customer service is outstanding and friendly. They are quick to answer any questions and actually listen to feedback and act accordingly. Job well done BV!
Tip for consumers: After reading some of the negative reviews, I noticed that most of those who had a bad experience did so because they did not read first before joining. No background check sites get all info accurate and it's never up to the date info, that's impossible. Also, it is clearly stated that not all counties allow access to the data, that's why sometimes it doesnt show up. And, if those who use their credit card to join will read the terms, it's clearly stated about when, how and how much their caAsk Peggy about BeenVerified
Easy access and well-described variables to select in search procedures, rapid results provided and cheap at the price.
I'm now trying to find the results of my 3 searches
Although I was not satisfied with some of the false information that appeared in my family's public information, I was treated with upmost respect by this company. It was billing time, and I wrote to request termination of my service. I immediately received a response from their Customer Care representative and a refund for the payment that had been made to renew my service. It was explained to me that their searches could only reveal what was reported to them through public records and Internet searches. I was amazed at the promptness and professionalism with which my account was handled. My only hope is that people realize that public records and information on the internet are not necessarily true, no matter which method is used to gather them. Kudos to this company for employing representatives like Carla, who contacted me on its behalf!
The site delivers what it says it will. That is just basic integrity, right? What made this organization exceptional was the customer support. This morning, I requested to know what the process was to temporarily dis-enroll from the service.
This organization not only executed my request, without any extra steps on my part, they also refunded the last transaction immediately! My request was addressed and resolved before noon. Wow! If only every on-line service was this easy to work with.
So if you are curious about trying this service, do it. This site delivers with exceptional integrity.
Site is garbage. Its atleast 2 years off in information and doesn't show bankrups or criminal records I know are there. It shows some social media. I have social media and it wasn't on there.
Secondly, I paid to use the site and when I got back on it wouldn't process request and wanted me to pay again. I cancelled service with in an hour and lost the 22 bucks I paid.
From start to finish BeenVerified help me find and confirm a number of my high school colleagues from 58 years ago. I found the sight and services most helpful.
Thanks ... Dr. Larry L. Neal
I used the information on been verified for basic background check on business prospects before meeting to insure that the information they have provided is factual and accurate. This inexpensive due diligence is worth the meager cost and saves a lot of headaches or heartache in the future. my business prospects were just fine and matched their representations clearly. with the extra time my curiousity got to check my current girlfriend's verifications and i was shocked that she'd been lying to me for some time about her age. she's alot older than she looks cause there is a 5+ year disparity in the record and her claim. she doesn't know i know and still speaks as if she's been lying her whole life about it. even when directly asked "how old are you ? " . Sad and Silly. The remarklable part comes now.The customer service is the best part of this story because I had a billing concern which was ultimately resolved in a timely and professional manner. Linda did a great job, really above and beyond the expected target. it was reassuring to see a company in the membership business effectively handle a client this way, and with quick and legitmate correspondence and effectiveness. i will use again without regards to their competitors in the future. Thanks -- DC
brief background - my son was killed in May by a drunk driver. I was told that the person responsible for his death had prior run-ins with the law, and that her cases were "swept" under the rug. I went on this website based on the advertising saturation in my area, and found NOTHING. as a matter of fact, I found less than when I googled the person's name. However, been verified will make it look as though they have all sorts of information on the person you are looking for, to get their hook in you. my fault, I should have reviewed. first. DO NOT USE THIS WEBSITE - you may be trying to look into someone for online dating or whatnot, however, you wont find out anything. even my son's pending case did not show up, and it has been very publicized in my area. Live and learn, I guess
I signed up to use "Been Verified" on a short-term (trial) basis, as I was seeking a single piece of common information about a "long-ago" friend with whom I'd lost touch. After providing basic information that was required for the search to begin, the results which "Been Verified" found were, I felt, inadequate, considering the fee I'd just paid. I notified the company by e-mail, and on the very same day "Been V Verified" made arrangements to discontinue membership (at my request) and refund the charges. I find that to be extraordinary in this time of widespread deception, both on the web and in countless other ways. I am sincerely and surprisingly pleased with "Been Verified" 's customer service...nothing short of outstanding!
I had signed up for the 3 month service but did not realize there was an auto-renewal feature, until I discovered the charge on my acct. I was concerned that I would meet hassles to resolve this, but I was so wrong!! I emailed CS and explained the situation, they immediately responded and refunded my money!! And confirmed what they did. I was very pleasantly surprised and pleased!! I would definitely come back to them if I needed this service again. Many thanks!!!
I just signed up and paid the $23. I researched myself and found that at least half of the information was either incorrect, vague or totally missing. I am mystified at all of these sterling reviews. I am going to try to cancel my subscription.
I guess Been Verified is good for someone that's just trying to have fun but for some one with real concerns about a new boyfriend or guest in their home it could actually be dangerous. Out of curiosity I checked on someone in the neighborhood that I know for a fact is a convicted child molester and the info came back showing a felony but not a detail about the crime. Then I checked on the same person from a list of sex offenders in the area and he was there.
I then checked on two more people I know of being convicted felons and got no results.
If safety is important think twice about using Been Verified.
I have checked out other companies on a free trial and was unhappy. I used myself to verify accuracy. Been Verified is the only site that gave me immediate results and completely accurate. I actually found some items that should be corrected. Great service, easy cancellation. If/when I need this type of service again BeenVerified is the ONLY site I will use. Highly recommend!
This is an easy to use verification service. The data provided was very accurate as I cross checked the information with other services and information. Been Verified provided data which was helpful to my business,
Best of all the company is easy to deal with and provides great customer service. When the service was no longer needed for a period of time, they canceled the service within hours of my email. This was done by an actual person not an automated line.
The report on me is 50% inaccurate. Appears a mix of information about me and other people who have lived in the same states and share part of my name. No excuse for such inept. Save your money. You won't be able to trust anything they say about strangers.
I needed to make sure that I did not have a warrant against me because I had to go to court. I checked on BeenVerified and it showed no warrant. When I went to court I had no issues. It felt good to go to court with the confidence that there was no warrant for my arrest.
I highly recommend Beenverified.com, for all of anyones needs to locate, or find out about some one they may be hunting or wondering about. These people go
the extra mile for you in their efforts to help! Their web-site is very user friendly and easy to use and understand. So, please check them out.
Have you got your problem resolved within ONE minute after reporting?
It happened to me. I was pleasure surprise when Beenverified support staff - Linda - emailed with a resolution before I even look at my next email after writing them an email with erroneous charges were happening on my card after service was cancelled in Feb.
I was at little fault also for not checking my credit card statements regularly and I expected many back and fourth before eating my refund. Instead, literally within a minute I was informed that my card will be credited for three months!!!
I just became a life time customer for Beenverified.com. Keep up the good work!
This site is very useful in so many ways and customer service is incredibly nice and quick to answer any questions I had. Will recommend and be back for future report purchases.
I used Beenverified.com to process a couple of requests. The site is super easy to use and understand. Customer service is top notch and very professional. If you need a trustworthy site to process information and/or reports for various reasons, please give Beenverified.com a try. You won't regret it!
I signed up to reconnect with someone. The ONLY information I got was what I already knew and is readily available by searching the person's name. The full report had NO INFORMATION WHATSOEVER on ANY CATEGORY OTHER then the address, which I already knew. No relatives, no phone number, no anything at all. I asked for a refund less than one hour after paying and hope they give me the refund.
I have seen this company "ad" many times on Yahoo. I was reluctant to 'click' because many of these advertisers 'suck you in' and make your life miserable, trying to STOP their service, once you subscribe. That was not the case with 'beenverified', I think. I will reserve FINAL judgement until my subscription would have 'self renewed'.. We will see ...
Don't be fooled. If you really want a background check performed go to a credible firm. This company's data quality is flat out garbage. They don't verify or update the data they collect, and this will put any legitimate person or business at risk of litigation for any adverse action taken on the basis of this crappy website.
BeenVerified.com are People of Their Word! Most admirable in this day and age! Reliable Service and Sincere Customer Care are the names of the game and this site is in first place in the league of both goals! Prompt response and reply to requests. I commend the personnel at BeenVerified.
I contacted Been Verified to cancel my account. Within less than 24 hours Linda, no last name stated, sent me back an e-mail stating that my account would indeed be cancelled and removed from my credit card within 2 to 3 days. I checked my card the next day and it was already taken care of. I wish there were more people like Ms. Linda in the workforce. She did her job and did it well. If I ever need to open an account of this type again, I will definatley use Been Verified just because of this helpful lady.
I had a problem with BeenVerified billing. I did not notice that I had been charged on my credit card improperly for 3 months. When I discovered this I sent the company an email explaining what happened and asked for a refund. In less then 48 hrs. it was fixed and the charges reversed. What a breath of fresh air. I expected all sorts of hassles.
I wanted to comment on the excellent service Richelle provided me when I called this afternoon to cancel my service. She was extremely prompt and courteous in identifying my membership and cancelling my account. I had used the service once back in April 2015 and was very pleased with the service provided. However I did not know that I was signing up for a monthly service that I did not need or require.
I was ready for a battle, however Richelle immediately diffused the situation and we came to an agreeable resolution. I appreciate the trust you put in your employees to take charge and make decisions.
I will be happy to use your service in the future should I find the need.
39 Questions & Answers
I'm sorry to hear you had any confusion with our sign up process. In order to sign up for BeenVerified you must check a box agreeing that you are 18 or older, and accept our Terms of Service. You also are required to provide a credit card, in order to sign up for the subscription you select. We don't offer a free trial. Please contact BeenVerified's Customer Care at 888-579-5910 or email us at email@example.com so we can make sure the account is canceled. It helps to have your 9-digit member id available.
We look forward to hearing from you so we can provide additional assistance as soon as possible.
BeenVerified Customer Care