I called the beenverified.com customer service/support phone number. (in 18 reviews)
It cost 12 dollars I think, but we found mainly true information. (in 28 reviews)
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I only needed the service for one month. I was automatically charged the next month. I called customer service and Geneva was kind, fast, and efficient. She refunded my money and cancelled my subscription. It was so easy! Thank you Geneva!
I received excellent customer service from Tovel this morning. He was courteous, efficient, helpful and cheerful. He is an example of the customer service personnel who make doing business with this company a pleasure.
member # 510527896
On your end, it took a little bit of work. However, Carla liaised with your Data Team, kept me up-to-date via email and ultimately completed the task. Carla ensured I was in the loop until it was completed to my satisfaction and I think she did an excellent job, (excellent customer service skills and operational knowledge level). Thanks again!
I want to see that management is aware that it has an employee whom they should appreciate/value immensely.
(As a side note: I refuse to jump through all the needless security hoops. Based on my experience with this hassle, I'll never come back on your site again.)
I enrolled in your service to search for information about an old acquaintance. It really was not helpful and I canceled the account on the same day. I had a lot of trouble with the automated cancelation and I guess I overreacted by complaining to BBB. I was contacted by Carla, who assured me that that the account had indeed been canceled. She was very gracious and she even gave me a refund, which I did not expect. She is truly an asset to your company. You should have her cloned !
I called the beenverified.com customer service/support phone number. I was greeted on the phone by Timothy who was incredibly supportive and very courteous to me. I let him know that I was a paralyzed veteran living on a very tight budget with only a fixed income to work with and that I was calling to cancel my subscription to the beenverified.com service. I let him know that my cancellation wasn't due to any dissatisfaction with the service, it was simply a matter of my being capable of paying the fee due to my limited income. I also shared with him my story of using the beenverified.com service to be able to locate and make contact with my biological parents after I was put up for adoption almost 50 years ago right after birth. I told Timothy that I had attempted to use other means to locate them after my adoptive parents had passed away, as I had promised them to wait to find my biological parents after they had both died. My adoptive mother, or simply my mom since she chose me to adopt shortly after I was born, had passed away after my adoptive father had died in 1997. I started to think about finding my biological parents about 10 years ago, but didn't really make much of an effort to do so until my primary care doctor at the Seattle V.A. had asked if I knew of anything about biological parents because as she noticed I was getting close to 50, she felt it would be helpful to know of any hereditary health concerns that may have been passed down to me. It was about the first week in March when I made a genuine inquiry to locate my biological parents. I had watched two tv talk shows which had successful stories of adoptees finding their biological parents without knowing anything about them. The TV shows I watched both posted phone numbers of those who had tracked down the biological parents of many people seeking to find their biological parents and I called each of the phone numbers that were posted at the end of each show. I soon found out after my first call that they were offices of attorneys with private investigators used to try to locate and make sure the information was accurate and even promised to provide a means to contact the biological parents to their clients. Well, there was one small detail that I wasn't informed of until the end of my conversations with both offices that had been very successful in this process, that small, or actually large detail was the cost of their services, which one office quoted me a $400.00 fee, with installment payments that could be made if needed. I called the second office and received a quote of $600.00 and of course the option of paying in installments. I discovered that I wasn't in any financial position to afford these "professionals," to locate my biological parents. I then started to contact the Oregon State bureau of vital statistics and they let me know they could mail me a certified copy of my "pre-adoption birth certificate," if I answered several questions that only I would know the answers to and a $20.00 money order to send into their office. A short time later, around February I received my certified copy of my "pre-adoption birth certificate," which identified the names of both of my biological parents and knew the next step in finding them would require some sort of "pertinent information," of some relevance to their names to locate where or if they lived somewhere close to my birthplace. So, this is when on or about March 6th or 7th I signed up with beenverified.com and was actually able to find both of them and they were both still alive. WOW! I had the phone number and address of my biological father that I used to make the first call to my biological father and he told me that I had an older sister and older brother and called my sister to get my biological mother's phone number as he indicated they had divorced shortly after I was born. So, the bottom line is that without your service I would probably be a very frustrated paralyzed veteran without the financial means to get the information needed to locate my biological parents, and I don't think I would have enjoyed a very emotional conversation with my biological mother who had last seen me after giving birth to me and placing me up for adoption almost 50 years ago. I can only say THANK YOU SO VERY MUCH FOR YOUR HELP! It was indeed a positive experience that I will never forget. Thanks for everything, including being kind enough to extend my beenverified.com services for free until 6/7/15. Keep up the good work, you never know if you may have done this for others and perhaps weren't even aware of how valuable your service has been. A very happy customer with a one in a lifetime experience that has meant more than words could describe!
I only needed the service for two months. I was able to find people by their addresses and also the real property they owned very easily. When I was almost finished, I sent an email stating 'I want to cancel my service" and immediately received a response that it was cancelled. I called the customer service number. Someone picked up and confirmed I still could use the program until the end of this month that I had paid for but would not be billed again. Good work!
My customer service representative was extreme quick and efficient to work with. Although, I came to the process upset - after having canceled and still been billed - she was a pleasure to work with. Very quick responses and good feedback are excellent qualities to possess while working with an angry customer.
I needed the one month subscription and no more. Typically, it takes many emails, phone calls and a lot of frustration to get through to a company and almost always results in more than one months charge. I was pleasantly surprised and very happy with the prompt and courteous service that Been Verified responded with immediately!! Thank you for making my experience smooth, effortless, and a happy one. Excellent Customer Service.
I used it to find my special needs sons father. We divorced before he was born. We parted on bad terms. He has never seen him before. Thanks to you, he is now sharing pics & conversation with him!!! He found out that his father has 4 sons & 4 daughters +him. Wow, what a surprise!!! His fathers wife died 13 yrs. ago. I knew her too. Small world,huh!!! I am 67-when it's time for me to go, at least he knew him for a while. His father is 71. I really can't thank you enough!!! God Bless you all & keep up the good work!!!!!!
Joined up, paid the fee and then checked on myself. They had me born in 1898, living in West Virginia (Never been there), wrong phone numbers, wrong relatives, wrong military service, tickets from places I had never been. A complete joke of a web site.
Tip for consumers: Do not bother, just do a Google search on yourself and you will get as much as this site offers.Ask RDB about BeenVerified
I was interested in testing this site to see if it held up as a logical source of finding information on someone. Their site says that it uses social media as part of its research and I can attest that the information is in accurate. I keep majority of my own information extremely public with a few seconds on google you can learn everything about me in minutes. This site reports my current residence at a location that is over 12 years old. I was able to confirm it was me based on the known relatives. For a site that simply runs a search algorithm to process data anything over $3 a month is a rip off. (Netflix is $9 a month and that's something you constantly use. Netflix has to pay other companies to be able to use those movies they have to pay people to add and delete content constantly) This site has to pay for a call center, and a development team. Their costs divided among the number of users they have wouldn't be high enough to justify more then $3 a month. If they overgrew that's poor business planning it should not be reflected on the open market.
Tip for consumers: Use http://www.fbi.gov/about-us/cjis/ncic , http://www.dmv.org/criminal-records.php, and when trying to find information in social media type this into google search. " Person's Name site:Facebook.com" this will search Person's name on facebook.Ask Brendan about BeenVerified
The product is pretty straight-forward, but I need to ask about an additional service the provided. I spoke to someone, I think Carla, who couldn't have been nicer to deal with.
Tip for consumers: If you have any questions, just call the service # and they're pretty helpful.Ask Sam about BeenVerified
Cody, the Been Verified client services representive was both, professional and personable; I was so impressed with Cody's expertise and attention to client detail, that I asked to speak with and shared my sentiments with his manager. Been Verified is the "real deal", the background check product exceeded my expectations: moreover, l accomplished my goals and now, l'm at peace after confirming what I initially suspected about persons of intertest. Bottom line, do invest in this medium,
it's worth every cent spent!
J. Weaver - Florida
The info I've received has always been correct and helpful. The support staff is superb. Highly recommended for finding information on people!
Carla was very helpful. She responded quickly and helped turn off the auto payments. She let me know I can still access older reports in the future, and subscribe later if I need to do more background checks.
Thank you. I appreciate good customer support. It matters.
After conducting a self background check on Been Verified, I found extremely erroneous information including an arrest record that does not pertain to me and addresses where I never lived. Yet on the website it said that the information was "highly likely". After a call to their customer service number I was informed that Been Verified simply gathers information and does not verify the information collected about individuals. I replied that the name "Been Verified" seems extremely misleading - no comment from the customer service rep. It is possible and fairly simple however to opt out of their system and have your data completely removed from their database. It takes approx. 24 hours for this to occur and I highly recommend taking this step.
I was looking for information on both my living and my deceased brothers. It was quick and easy to locate them. I found two issues on the search information. My own information is listed under a previous married name, Teresa Bare. I remarried in 2000 and my name is now Evans. Can you fix t his? Also, you have my mother in law, Donna M Evans listed as living at 647 Lily Way, Bethel, OH 45106. She has never lived in Ohio. She lives in Springerville, AZ and has for most of her life. Please notify me if you can fix these two issues. The name is important, as well as my inlaws address.
Thank you for your assistance.
I have used BEEN VERIFIED for a year or so and was VERY satisfied with the service when I was in need of it and only cancelled due to not requiring it at the time.
I re-upped yesterday with the thoughtful and courteous of help by your agent RUDY on the phone. I'm 67 and it is difficult for me to do a lot on the computer so RUDY patiently talked me through the process and I was able to get my account reinstated=THANK YOU RUDY
I have had a great experience with beenvirified.
I only needed to check on myself and the information was accurate as I had expected. When I cancelled my trial offer I expected some resistance from the sales agent but it was pleasant and easy. I highly recommend this service. I give them a five star for service provided and customer service.
So I was frustrated to see I'd forgotten to cancel my membership and when I called to get it handled, I expected the run-around, to be honest! But to my surprise there were no lengthy waits, no double-talk, no hard sell! It was just a guy on the phone who was pleasant, professional and willing to handle my cancellation without delay!
I was pleasantly surprised!
As for the service itself, I got exactly what I wanted and was pleased with what I got (the report)! I just forgot to cancel is all...that was my bad!
Great website for finding phone numbers and addresses. Simple and easy to use, my go to site when I need either phone numbers or addresses.
This morning began with confusion about my beenverified account. Then I called customer service and had the good fortune to confer with Carla. She pleasantly and patiently explained the source of my confusion and left me with a very positive impression of the Been Verified company. Carla is an outstanding ambassador for your company...and, I predict, destined for rapid professional advancement.
Like many other posting here, I've attempted to cancel my contract via email three (possibly four) times now, with no response. My account is still being debited monthly for $22.00. Tried phoning, I simply don't have time to sit on hold for hours. Besides, if they don't respond when I have sent email as backup, do you think they will admit to talking to me on the phone? Don't go there! Learn from my mistakes
Just like so many others I didn't check for reviews on Beenverified before forking over for a month. No excuse really. My report gave a comprehensive list of all addresses for over 30 years, but the information I really wanted was PREMIUM and required an additional $10.
Classic bait and switch. The social media search comes up with somebody else, certainly not me. Yup, I got conned. I'm going to contest this charge on my credit card. I got next to nothing for my one month charge!
Tip for consumers: Don't do it.Ask Guy about BeenVerified
What a rip off!! I searched myself before considering this service for our company to do background checks on potential employees. As I normally do, I should've research the reviews on this service first!!!
- Says you're getting unlimted access to their reports. Not true! Roughly half their reports have additional costs.
- The social report requires an email of the person you're searching. I have mostly business emails. Most people set up social sites with personal emails and even then, it was a joke!
- the only property they listed for me was a house I owned 14 years ago! I've owned 3 since and my existing address didn't even show up.
- I have two speeding tickets in the last year and a half. Nothing showed up.
Worthless....tons of other background sites provide better data.
Tip for consumers: Don't do it!!Ask tyler about BeenVerified
Right in their "Membership Agreement", that you must Agree to by checking the box, it states you get a 7 day Trial when you sign up, however they do not live by their own agreement and will charge your card at least $1 up front. I can't Accept an agreement that they won't even adhere to, and their customer service rep hung up on me when I asked her why they wouldn't stick to their own agreement.
Tip for consumers: Find a reputable service, not these clowns!Ask Travis about BeenVerified
I tired the FREE trial & they've been automatically charging my credit card for months. Even with an e-mail verification that services were canceled. My credit card provider stopped & reissued a 2nd card to stop BeenVerified automatic billing. They still found a way to bill me. They billed me twice in August. I’m still waiting for six months of credits from this company.
I signed up for the 7 day trial which I paid $1 for back in 8/18/2014 and cancelled the very next morning with a live person. This past week on 10/24/2014 I'm at the gas station and my card gets declined. I check my bank account and find out Been Verified had been charging my account $25.47 every month for the past 3 months. I call Been Verified immediately and tell them that those charges have never been authorized and I cancelled back in August. They apologized for the oversight and issued a refund immediately.
However, the other issue was the insufficient funds fee that my bank charged me for their charge. My bank charged me $34. I call back and let the 2nd rep I speak with know that there is no way I'm paying for their mistake. That whatever they have going on internally is not my fault and I did exactly what was instructed to do to cancel my trial.
The 3rd rep I speak with has the nerve to tell me it's not their fault that I didn't have sufficient funds in my account. ARE YOU KIDDING ME? And it's my fault you guys made a mistake and made a fraudulent charge on my account? I know how much money is in my account and did NOT authorize these charges. I'm sorry I don't have a cushion for delinquent companies making faulty charges on my account.
Now, I'm waiting on an email for their "escalation department" to let me know whether or not they will cover my insufficient funds charge. Which by the way was guaranteed to me by the 2 reps I initially spoke with AND their supervisor. If they do not cover the fee that my bank is charging me I will report them to the Better Business Bureau.
I definitely would not recommend Been Verified to anyone. After doing a little more research I found out that there have been hundreds of people that have had the same experience as I have and they are notorious for sketchy situations like this. Just Google "Been Verified Reviews" and the words, scam and fraud pop up all over the place. I have no idea why this company is still operating. Not only do they seem like they are unable to fix this internal problem with taking people's money but they provide subpar results. Not even worth it.
I wish I had read the reviews on this site before I forked over money (lesson learned). I ran several friends and family members, and came up with nothing. My children do not exist, my parents are still alive, and friends that I know have criminal records are coming up clean. Don't waste your money!
Well -- this program doesn't let you rate anything less that one star or I would. Save your money! Misses a great amount of data. The social media search is useless and can't even find Face Book accounts. I have friends that have a HUGE digital footprint and BeenVerified can't find any information on them. They also bait you by locking fields that you can unlock for more $$$$. I would say to definitely stay away.
After going through the lengthy sign-up process I was so happy to finally get to the "Get Report".
Error: "Your zip code is incorrect". What? I've used this card for years to shop AND I've lived in the same place forever. I retype the Zip and submit again.
Error: "Your card is declined for insufficent funds." What? You mean you took the funds off the first time when the Zip code was supposedly incorrect? Isn't that the whole point of matching zips so you DON'T take money when things don't match. Thank goodness I only had enough on the card for one month or you would have taken two.
And worst of all, now you have my money but are not giving me access to that report I wanted so badly. I should have read reviews first.
I called customer service immediately and got a lackluster "check with your bank/our credit card processing is done by 3rd party/nothing we can do/you'll get your money back within 7 days/ if you want you can try another card."
I replied that I wanted the glitch in the system reported so that maybe other people won't have to be inconvenienced like I am. Take my money, but don't provide the service. There's a word for that....
Tip for consumers: Any site that takes your money for a week, but won't give you the report because your zip code didn't match...needs to REVISE their business practices. Unless they publicly announce that they have, I won't be using them.Ask Julie about BeenVerified
I subscribed to this search company. They reported records that had been expunged by the court. When I tried to talk with someone about this all I could do was email a support area. The 800 number was only a order taking area. I have repeatedly asked to speak with someone but all they do is email me telling they didn't receive the information I faxed to them. This is not a good company to do business with. If you can't talk to a person to resolve a serious issue you don't want to give them your credit card information.
Initial introduction to site did not seem to reach background data desired, so deleted search. Next day got a "Special 5-Day Offer" for just $1.00 to get the report I had searched - paid by credit card and got marginal report with much missing information with which I was already familiar. There are two check the boxes for age, and to get on-going subscription AUTOMATICALLY on charge card IF YOU DO NOT SPECIFICALLY CANCEL THE $1.00 TRIAL. Did not check any boxes, and still got billed full subscription - NOT JUST A RIP OFF...A COMPLETE TOTAL FRAUDULENT SCAM!!
This company is a complete rip off to say the least. I purchased a subscription which before I purchased, they showed what was going to be included in the purchase. All I received was a name, address and phone number of the person I searched for. No property, traffic, criminal or anything else I was told was going to be on the report. I spoke to a representative and they just kept telling me I had to upgrade to get additional information. So basically, I paid close to $30 for a name, address and phone number. This is public record! You can get this information online. They basically charge you for public record information, but promise additional options which you don't get. Stay Away!
Attempted to sign up for the site. Sign up gave an error. Tried a couple more times, still no luck. Contacted customer service. They said it was my CC company blocking. CC company said not them. Contacted Been verfied again, and now it was I attempted too many times, and to wait 24 hrs. Waited, same story. BV has no idea what they are doing, and make excuses for problems with their system. It's not them.. they swear.. Stay away... or best of luck to you
Tip for consumers: There are other sites that provide the same type of reporting.. Do a search.. and save a headacheAsk Ed about BeenVerified
Total joke. They couldn't find anyone if they were slapped across the face. The trial is an even bigger scam and god forbid you check the wrong box because they start taking out money before the account is even confirmed. When you call customer service they do nothing but offer you the $1 for the 5 day trial and keep the rest that you had no idea they already took.
Total Rip off! I cancelled two months ago, June 2014. I am still being charged the monthly rate. Called again and was told since I didnt use all my extra 'features' I could still use it until end of June 2014 at no charge. I have not used the service for 2 months and still being charged. I cant get anywhere with the stupid customer service reps. DO NOT, I repeat, DO NOT USE THIS COMPANY!!!!!!
**Update 9/13/14: I contacted customer service through their website over a week ago. No response. No refund. Nothing. This is a get rich off people who don't know any better kind of company.
***Update 9/17/14: My original complaint date was 9/02/14. I finally get a "response" from Carla, 15 days later. Still no response from emailing them through customer support on the beenverified.com website. I provided customer support with my member # and email address requesting an explanation of why my account was still active after cancellation. No response what so ever.
Carla.....beenverified gets bad reviews because you are charging peoples credit cards without authorization. This typically upsets people. The fact that you take money that doesnt belong to you costs people time and money to fight you to get it back. So, Carla, your scripted responses do little to rectify the situation. "Without additional information, I cant help you"----haha what a joke. How about a public explanation of why I was charged and continue to get unauthorized charges in spite of cancelling. If it's "human error", you guys sure have a lot of errors. According to other reviews, you have done nothing to help the situation. You screwed up when you ignored me and stole my money.
Tip for consumers: Go somewhere elseAsk Tara about BeenVerified
WOW! I HAD THE SAME PROBLEM LIKE EVERYBODY ELSE! THIS IS SO SAD THAT WE CANT GET THE SATISFACTION THAT WE NEED (WITH $22.86/MO) I COULD SAY WITH BEENVERIFIED YOU'LL WASTE YOUR MONEY AND TIME! I SEARCHED FOR PEOPLE TO HIRED ON SINCE I NEED A NANNY THAT I COULD TRUST! SURPRISINGLY, I FOUND NOTHING ON THEIR BACK GROUND WHICH MAKES ME THINK THAT SOMETHINGS WRONG. I SEARCHED THE PEOPLE THAT KNOWN AS CRIMINALS AND NOTHING SHOWS UP ON THEIR CRIMINAL BACKGROUND! IT MADE ME SO DISAPPOINTED! I CALLED BEENVERIFIED (ASSISTED BY THE NAME "CODY"), HE SAID SINCE I ALREADY SEARCHED 6 PEOPLE HE COULDNT GIVE ME THE WHOLE REFUND BUT I COULD CHANGE MY PLAN TO THEIR LOWEST PLAN WHICH IS $8 SOMETHING. I DONT HAVE ANY CHOICE BUT TO REPLAN SO I CAN GET AT LEAST HALF OF MY MONEY BACK! BEENVERIFIED DISAPPOINTED ME SO MUCH, I WONT REFER THIS TO ALL MY FRIENDS AND ALL THE COMPANIES I WORK WITH.
Tip for consumers: BIG NO! NOT WORTH IT ALL!Ask Cyndee about BeenVerified
I did searches on known criminals and nothing came back. Total scam. I really wish I checked the reviews before buying into the subscription. Luckily I paid 1 dollar for a five-day subscription, and so I will call and cancel and then see whether they continue to charge me the full rate or not.
If you look at the replies by some of these BeenVerified reps here, they do not do any kind of deep search. It appears they only receive the kind of information you can receive for free doing the search yourself, which proves how much of a scam they are. Stay away or you'll be sorry. They got my dollar.
Tip for consumers: STAY AWAYAsk Eric about BeenVerified
3 Questions & Answers
Thanks for reaching out. At this time, BeenVerified does not provide marriage or divorce records, so this is not something that would be included in the report. We would love to be able to offer this information in the future, and are constantly researching to locate a reliable source of accurate and current marriage and divorce data, to integrate into our reports. The problem is most sources are very inconsistent. We're constantly updating and expanding our database and our service to provide the most accurate and current information we possibly can.
If you have other questions, the best way to receive support is to contact BeenVerified customer service at 888-579-5910 or email@example.com.
BeenVerified Customer Care