I would still like them to provide better customer service without having to send them videos of the defective products. (in 327 reviews)
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I order a hand bag in Aug 2015 but it deliver to me in Sep 2015. This is my second order. First order everything was perfect as I though. From the second order hand bag has gold parts. But those parts are discolored. I brought this to give a gift to my friend and now I can’t gift this to her. This isn’t a cheap hand bag too. Now I can’t return this because I spend lot of money for buy this hand bag already.
After I received the hand bag I mailed them. After two days customer service replied me . and asked me to send the pictures of it. I send them on the same day and from customer service they are telling me this does not effect to use and this may be while shipping and they are checking properly before shipping. First name of the person replies me is Ada and second one is Blue.
I am very disappointed about the hand bag and the second mail which came from your customer service who called Blue.
Blue has told it may be happens from shipping. So during the shipment did they open the package and put water in to the hand bag to get discolored the gold parts? And did they remove all the sticky parts and did they damage the plotline on it too? And did I spend money to gift my friend a discolored hand bag? Blue told me they can offer me 300 point so from this points can I buy another hand bag like this without spending more money?
I am planning to go to my country after three years. And I have this hand bag with discolored gold parts to gift for one of my friend. I was planning to buy some few items to give friends as gifts .Now I am having my second thoughts about this company which did to me.
I ordered the ($8.44) DC 12V 1800mAh Super Rechargeable Portable Lithium-ion Battery Pack for my CCTV infrared light to use with my infrared photography. They sent me a EU charger, when it states they will send me the US charger. I had even put in the comment USA power, when I ordered. Their fix for the problem is a choice to send an EU to US adapter or refund me a $1.19. Best price I can find for the correct charger is $6. I found another 12V 1800mAh Li-ion battery pack kit from another company for $8.50. I hope it was worth losing a customer for not correcting their mistake correctly.
Tip for consumers: If you like to gamble, take the risk to get the order right. If the get the order wrong, take the risk they will correct it properly.
Their name says it all. Bang in the US is slang for sex.
Euro warehouse: has been great but unfortunately seems to be the size of a small garden shed, 2 day delivery. 1 item was faulty. It was replaced but resent from china.. the replacement took a couple of weeks to arrive but worked fine.
China warehouse: China Post : about 2 weeks, 1 item was incorrect, partial refund given,
Malaysia Post: 3+ weeks, I had a order that got lost, I eventually got a refund,
I still use them but would advise you only use the local warehouse (if you have one and they have stock) for orders that are in any way time critical.
Tip for consumers: Buy from the EU warehouse (and probably US). No problems.
Unfortunately you can't choose between the Chinese shipping and stuff sent through Malaysia, and it seems you find out from the last two letters of the Tracking number, you'll get the CN stuff pretty quick, but stuff via MY might be a while.,
I placed three orders with Banggood many weeks ago. order numbers 7900674, 7900675 and 7899156. These were all spare parts for my WLtoys F939. Only one of the three orders ever arrived and that was all smashed due to very poor packaging. Now customer service aren't helping me to resolve this. They told me to send pics of the damage to their customer services, which I did. They then claim to not receive the email. I spoke to someone on live chat last week and made sure my resend had been received. They confirmed it had, and what a surprise! still no one from customer services contacts me. I for one won't be buying from Banggood again as they are truly Bangbad. It's all good and well offering goods at cheap prices but if they never arrive or arrive badly damaged, what's the benefit. Can you imagine the frustration at not being able to get a response from their customer services. Truly appalling. Only buy from this company if you're happy to lose your money.
I feel that I've been deceived and ripped off. You think you'll save a few pounds and are prepared to tolerate the slow deliveries but the service I've had and that which I've seen reported by others too tells me not to get conned again.
All they had to do was reply to my complaint but it seems they prefer to ignore their customers once they've had your money.
One of the most unprofessional companies I've ever had the misfortune to deal with. I really feel that I've been robbed.
Mike Rogers, United Kingdom
Greate site with big amount of different kind of goods. You can spend hours while looking through all of them.
Purchase flow fully automated. Simple and easy.
Fast feedback from staff. Everytime you can be sure in immediately resolving of your problem if something happened.
Ordered an item Sept 15. It arrived at my doorstep Oct 15. I had written a negative review thinking my items were lost in the mail but i was wrong, and I want to apologize. I believe the language barrier caused some confusion on my part. Banggood.com came through and my items arrived in brand new, working condition. If you order from overseas like I did, you just have to be a little patient:)
Thank you to Betty from Banggood for helping me out and being so nice, even though I wasn't nice at all. I hope you accept my apology.
Sent an email on 30 September to query order and another on 3 October requesting response,....and no response received at all. Chat online service been down for 5 days and managed to get through on online chat today finally. Spoke to Anny and requested order to be cancelled due to misleading information on website, who firstly asked me to do this myself ??, and then after asking why she could not do this said she can and has cancelled the order. Order still not cancelled and no confirmation of cancellation received. Very bad to mislead and ignore customer queries and requests.
Ordered Black US38 Mens Cargo/Work pants for work.
Pros: Fast delivery (2-4 days) and very prompt customer service by email.
Cons: In my opinion very poor quality for the price, the press-stud above the zip broke just opening it to try on the garment. I ordered US size 38, but these are clearly something far smaller (I have trousers from the USA in a size US 36). Received no invoice or paperwork which caused problems trying to establish a return.
After several emails asking to return the faulty goods, including images of the fault, I've now been asked to send a video. I've now given up. Every response seems to result in yet another question or details about some other persons order. I may dispute the purchase with PayPal, but I'll probably spend my time doing more enjoyable things and consign this poorly made item to the charity bag.
Tip for consumers: Very cheaply made goods. Given the quality they should be sold for a fraction of the price, that way you may not feel cheated when they fall apart.Ask Andy about Banggood
Ordered on July 28th, claimed items in stock.
Sent me an email next day, out of stock. I opted to wait.
Notified me of shipping on 8/20 with CN tracking number, 7-20 days to receipt.
Status unchanged until 09/01 of shipper preparing to ship.
Remained in contact with customer service on 4 occasions. Asked me to wait until the 28th at the very latest. So I agreed.
In the course of this order, I have gone to the post office every time they asked.
Status unchanged as of date of this review.
Contacted Paypal to begin dispute process for items not received.
Immediately following dispute, they send me message offering to reship if I close the dispute first.
I have offered to close the dispute if they resolve it with proof of shipping for order they now claim is lost. No response. None expected.
One plus, they tend to reply in a reasonable amount of time figuring for time difference.
Tip for consumers: Be prepared to possibly wait well beyond any of their proposed shipping promises.
Seemingly nice people work there. Systemic problems with order fulfillment.
You can do MUCH better than them.
I purchased a pair of sandals and it took almost a month for them to arrive and when they did arrive they were the wrong size...when I contacted their CS I was told that they sent the size I ordered which is complete BS...they said I ordered a size 6.5 when I wear an 11...they told me I could return them but I would have to pay for shipping...shipping to China costs more than the sandals did...do not repeat do not do business with these a-holes and be sure to tell tour friends.
I have bought a number of items from Banggood, all have been excellent but not this one.
Moments after lighting this at a children's birthday party burning wax set fire to the plasic petals and the burning remnants dropped onto the table. Fortunately, having looked carefully at the device I was suspicious of it and had placed it on a hard surface. If it had been on a tablecloth or left unattended the results could have been horrendous. It even defied being blown out. Part of the problem was that the petals failed to extend fully but even had they done so the fire risk remained.
It should be withdrawn from sale immediately.
I have contacted Banggood and my local Trading Standards Dept.
I recently purchase a Panda camping hiking traveling laptop 18x62 Monocular Telescope Ref: SKU188519
Using handy for hunting, camping, weekend has managed the mountain. Banggood thank you very much.
I recommend this artcicle has all lovers of great space.
Please stay away from this company from China. This has been over a month to get molds for my Business. Kept asking Banggood where are my products. Now they tell me the shipping that they use returned the package back to them so they now tell me. They now have my $20.00. Could have been worse as it may have been more. In my opinion they never sent the package to me and don't have the Items so this is customer service way of saying to bad. Please stay away from this company. Makes me wonder how many thousands of dollars they took from customers.? I will only trust a few companies that I have dealt with before. This company should be a shamed to do this to customers. Once again please stay away from them.
Banggood delay tactic and sending you faulty goods or even fake products. This makes me really sad as I thought I found an online shop better than EBay but how wrong am I.
I was sent a faulty mi tv box from banggood after waiting for more than a month nevertheless after go though their “you have to send them video of proof”. They finally agreed to replace the faulty product. Month later still nothing! No replacement and no refund!?
I be contacting Xiaomi to check if the faulty Mi tv box they sent me is real or fake make in Malaysia.
Banggood customer care is rubbish and keeps on sending excuses one after another.
Here is proof:
Dear Valued Customer,17/09/2015
Greetings from Banggood.com!
We are so sorry for the inconvenience brought to you from our product, and we appreciate your efforts in reporting this issue to us.
We will send you another one [SKU201653]XiaoMi Mi Box Mini Smart H.265 Decoder Google TV Player HTPC as soon as possible, hopefully fix that problem.
Hi Chris 17/09/2015
I will be out of the country on holiday by 30th of this month and will not be back in 2 months time.
I need you guys to send it express so I can get it before I leave otherwise there will be no one here to collect it!
This is no fault of mine and it has cause me stress and inconvenience. I am still waiting for my other order to arrive 7924172. I am a very unhappy stress customer, I need you to ask your manager to look into this matter for me. I was hoping to order more stuff from bangggod but now I am scare to not with all this troubles has cause.
Hi If you can't sent the replacement to reach me before the end of this month then please give me a full refund to my paypal.
We will send it before the end of this month. Please don't worry about that.
Hi Chris 25/09/2015
I have not got anything yet and I'm getting worry as its coming close to the end of the month and as I mention to you before that I be away. Could you check please and let me know the update.
This is what they email me days before I travel. Knowing I be out of the country!
Dear customer :29/09/2015
Thanks for your order 7924171
The resend order has been shipped on 17th Sep ,
We are so sorry to say the resend order is delayed for The backlog of goods in shipping post office ,
So the shipping delayed ,Sorry for the inconvenience,but the resend product is shipping to you now ,everything is ok ,
You will get it soon ,wish you can understand ,
(This is my reply to them)
I request for a full refund. Today! 29/09/2015
I like to raise a full complaint to your manager. Please ask them to get in touch with me but in the mean time I want a full refund!
I had enough of your excuses!
I told Chris Yip way back that I be out of the country by the end of the month and he assure me that the replacement would arrive before then. I wrote two extra emails to chase the replacement.
Stop writing excuses and give me my money back now!
What kind of service are you running here giving banggood and china a bad name!
I will look for you when I get to causeway bay (HK) then you will meet me in person. Thats where Im going.
I am a very angry annoy customer because of your lack of customer care!
I don’t care about your backlog that is another lame excuses they teach you to lie to your customer.
The faulty product is not my fault and waiting in delay is annoying. You guys should have sent it express but I guess you didn’t trying to save your money and sent normal post! Express post could have got to me in less than a week!
What is the shipping tracking number then you did not even send me that?
Stop lying Crystal and refund my money now!
And get your manager to contact me ok UNDERSTAND?
A very angry customer
I ADVISE PEOPLE NEVER NEVER TO SHOP AT BANGGOOD, THEY HAVE TAKEN MY MONEY AND NO PRODUCTS, I ORDERD PRODUCTS IN AUGUST IN ONE MONTH THEY DID NOT ARRIVE,I HAVE MADE AT LEAST TEN CONTACTS,HAVE KEPT THESE EMAILS TO PROVE THIS, THEY KEEP SAYING THEY ARE SENDING REPLACEMENT ORDER, STILL NOTHING ARRIVE, I THINK THIS COMPANY TAKES YOUR MONEY DOES NOT SEND ANY PRODUCTS THEN KEEPS YOUR MONEY AND WHEN YOU COMPLAINE THEY TELL YOU TO WAIT OR OR PARCEL IS ON THE WAY OR THEY WILL SEND A REPLACEMENT ORDER WHICH LIKE ME IT NEVER ARRIVES, IT IS ALMOST OCOTOBER NOW, I ORDERED IN AUGUST 2015 THE FIRST WEEK IN AUGUST,THESE PEOPLE;STEAL YOUR MONEY THEN YOU GET NO PRODUCT, CAUTION CAUTION DO NOT BUY FROM THESE PEOPLE AS THEY TAKE YOUR MONEY AND LIKE ME WILL BE FOBBED OFF NO PRODUCTS BUT YOU DONT GET YOUR MONEY BACK EITHER, I THINK THEY ARE A FAKE COMPANY. PLEASE BEWARE BEWARE
I bought a Vkworld Vk700 smartphone from banggood.com. First of all, it took 30 days, 5 days more than stated to arrive in Greece. The box had been opened(had no seal and torn bags) but due to waiting for a long time I ignored this. It turns out the phone had a faulty loudspeaker so I sent an email to Support to get a replacement or refund. They answered that they needed video proof so I sent some videos showing the problem. <br> After seeing them, they answered after about 5 days asking me to send it back to China with the shipping fees ON ME. This is half the price of the phone and it would take months until I received the replacement. I asked them for a better solution and they told me I should choose cheaper shipping (as if I would choose the most expensive solution), I told them this is unacceptable and I wouldn't be buying from them again if nothing is done, I got no response, a faulty phone and 80$ less. I will avoid them from now on and so should you.
I wrote a review on this website, Banggood representative requested more information with an email address. NEVER heard one word. They are oblivious to e-mails and will ignore your phone calls...with always, we never received it. Better like whatever cheap junk they send you because it will be yours!
I received one item with a hole in the side of the dress. The other was the wrong size shirt. I ordered 3 shirts in the same size and only 2 of them were received as ordered. Apparently the sizing changes depending on what product is ordered. So for example it will say US - size XL, which means size XL. But in other items it it will also say US size XL but will be converted to Asian size XXL. I believe this to be misleading.
Although I sent my complaint with a copy of the order confirmation, they tell me they need the order number (seems to be to hard to look at the previous order number seeing it was sequential eg. *****#14 and *****#15 only split for warehousing purposes after the purchase). They also claim the size I ordered was correct.
They have so far refused to even look into the issue with the hole in the dress, they just keep harping on about the size, which is misleading. I have sent 4 emails now without acceptance of either claim.
I've never written a review, but I feel I need to warn people. I ordered 2 pair of cargo pants from Banggood and after waiting 6 weeks for delivery they finally show up. That's not the bad part. They are way too small so I look into the package for a return label, no luck. I look online and there is no return info. Now I know I'm in trouble. I email them that I need to return the pants. Their reply was to ask that I take a picture of the pants with a tape measure so they can be sure it's not a quality control issue. They didn't like the picture because they It didn't show the size label. I retake and resend them a pic with a tape measure and the label in the pic. The pants were 2+ inches too small in the waist and way skinny in the legs. They tell me 2inches is within the margin of error and they won't take the return. I'll be calling my credit card company.
I should also mention, right after I made the purchase my credit card info was compromised. Coincidence?
Very unhappy with this company, bought an item from its associated ebay seller (yoopar) only to realise instantly that i bought the wrong item, sent yoopar a message immediately asking for cancellation and a refund, no reply, but within minutes the item was marked dispatched, then hours later i received a message basically saying "tough luck we already sent it" so the seller had no intention of giving me a refund, he took my money then laughed at me, very annoyed! i will do everything in my power to shut this company down!
I have yet to receive my order that was placed on 9/5/ you said it shipped 9/8 it is now 9/19 still no package. I've ordered from china in the past never took this long.I will NEVER order from you again and I will tell EVERYONE no matter how good it looks do not purchase anything from your company.
I made and 844.00 order. my items came 4 weeks later. The quadcopter I order was broke when I opened the box. I have pictures from opening my package and you can see my qouadcopter was never removed from its protective cover. I sent banggood pictures and they want me to make a video. I will be getting my money back through PayPal and never doing business with bangjunk again.
I placed an order on Aug.8,2015 and it supposedly shipped the next morning Aug.9. Here it is Sept.18 and I still have not received my order. I contacted Banggood two times and they just respond by telling me to be exercising my patience. It supposedly got to the U.S. on 8/12, where is it?
发货时间： 2015/8/12 1:00:02 目的地： UNITED STATES
日期/时间 地点 状态
2015-08-12 01:00 FLYTEXPRESS-CN Processed Through Sort Facility
2015-08-12 01:00 FLYTEXPRESS-CN Processed Through Sort Facility
2015-08-09 15:12 FLYTEXPRESS-CN Acceptance
2015-08-09 02:46 Customer Shipping information recieved
Tip for consumers: Received replacement shipment that they sent, they did good on resending out my order when the first never showed up.Ask Rebecca about Banggood
The customer response is quick. Problem is the shipping. It’s total crap..
I have placed the order a month and half ago and never get my package?
They told me about a buffer period they have and bad weather... seriously?!? It doesn't make sense to wait that long for a package guys…
A terrible way to do business. Don't bother with them.
I had multiple windows open watching the countdown timer for the anniversary $9.9 sale.
All high items said sold out over 20 minutes before timer was set to expire. Nice scam to get you onto the site. I have ordered quite a few items form this site. First few arrived in decent time. Future orders took longer and longer. Waited 45 and 50 days for some. I am done with this crazy shipping.
I ordered a rear view camera for my car, it took almost a month before I received it. The package did not come with proper wiring instruction. I contacted customer service and was told that the spec sheet that came with the camera is all they have. You can;t even google it on the web. Never again I will order from this website. They have very bad customer service.
In august, I was the winner of the DJI Phantom 3 Professional at 9.9 dollars.
For me all was done and my order was done.
But a technical problem in bangood didn’t have validated my order, but I not received an information from bangood about this error.
I went in vacation and when my vacation was finished, I look my account on bangood. My order was closed.
I communicate with banggood. It said because i have not pay my order.
It doesn’t want reopen my order but it's not my fault
This anniversary offer is a lie.
Based on this experience, I proved myself right, & shame on me for being sucked in by cheap prices.
EDIT: I waited well over 30 days for a bag that never arrived.
Emails back & forth to customer service, always telling me to "wait with patience", now I have my money back & I will not bother with banggood ever again.
Katherine L, what's the point in investigating the case? There is no case!
I received one of the 2 items I ordered, I got my money back for the one that didn't arrive, so who cares. At this point I am not owed anything.
The pisser is that I really wanted that second item, being a bag, as I have one like it but it's wearing out.
We learn from our mistakes. I refuse to hand over my money & simply wait with my fingers crossed that what I paid for actually arrives.
EDIT: & banggood are still spamming my email with offers...hahahahaha, as if I'm ever going to bother!
Tip for consumers: CAVETE EMPTOR ( Buyer Beware)Ask Dirk about Banggood
I performed in Bang Goog more than 30 orders with several items on each order in the last year.
Only once an item arrived defective, and they sent me another quickly.
My experience is excellent and 90% of my purchases do them in Bag Good.
I would like to Banggood team, my congratulations for the good work and the treatment they received and receive each time.
From my point of view are the best in: The customer service, speed of shipments, and its website (articles, tracking, client).
I reiterate my congratulations to assure they are sincere.
Thank you very much for everything and encourage them to continue working as they're doing.
I ordered first time some goods from banggood.com. At the beginning I was pretty skeptical about goods quality and delivery time. But I was surprised. Banggood has a superb customer service. They reply very fast and professional. Shipment arrived as well fast despite some difficulties from our local courier. The quality of delivered good was also very good! Now I'm sure that is not the last time I've ordered goods from banggood!
Three major issues
1> Delivery time. 29 days. They say its should take 20 days. They make no mention of this when ordering.
2> The sizing charts for pants are insane. I got size 40 men cargo pants. I like them loose. I have size 38 cargo pant (wrangler) from walmart that a little snug. I also have size 40 cargo pant (wrangler) from walmart...a little better fit. I ordered size 40 from banggood. I could not even get my one leg into the pant. My father in law is chinese..he wears a size 32-34 pant. These pants fit him.
3> Return policy timeline. They say you must return within 3 days of "receiving product". I emailed the first day the product arrived. Took 2 days to get response. The first response was a generic email asking questions. Then we went back and forth with many emails. In the end they are not refunding or exchanging the pants.
I have started the backcharge process with the CC company. Will seee
Order was placed 3 weeks ago and still haven't processed yet. Customer Service stuffs are not professional. Very irresponsible company.
If you do not have stock, says it "Pre-Order",
If you can't ship item, inform customer
You can't ignore the fully paid order like this.
Order Number: 7918137
Order Placed Date: 2015-08-14
I have ordered some guitar amplifier from them on 30.08.15 and they haven't processed it and showed "Back order" in status after 5 days from the order. when contacted their customer service they said they are not going to ship till I pay extra cost!! Wow! what a ripoff! They needed more money from me. I asked why do you need more money, they haven't got a clear answer and felt they are lying, because every time I contact them they told me different reasons. I don't think when they say they're checking your order, they are check it for real at all. just keep you waiting and try to rip off you. Few hours of hassle and dozens of mails they said they will refund my order. very disgusting people. Will Never buy again!
order date Aug 30 2015
order number 8269679
I am sure they will reply this review saying they have solved the issue aso you see in other low rating reviews too, But they do nothing!
Tip for consumers: Stay away if you don't want to get into troubleAsk supul about Banggood
Product quality is low. Stop working after several month and not much help from customer service.
I am British. I ordered some sandals, size 7 & paid in Sterling but they sent US size 7 which is too small. You'll never believe this: apparently, I've to take a video or photos to show that they are too small!!!!!! What sort of stupidity is that????????????? They want a photo of me hobbling around in too small shoes as proof? I've been informed that I can't have a returns label because if I scroll down the page, it says that the sizes are American. Sure enough, there it is RIGHT AT THE BOTTOM OF THE PAGE!!!!!!!!!! Deliberately misleading the customer!!!!!!!