Good customer service, any issues I had were resolved promptly. (in 314 reviews)
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My first order....I ordered a product...You acted like it was in stock...for at least a week....it even started to track...like it was on the way...then many days later you told me it was out of stock....but that it would be back in stock in a day or two...then you tell me it won't re-stock...so I got my money back...ordered two more items...ad received only one! Never ordered directly from China before so I understand the logistics...But when I read many others having the same problem's It makes me wonder! Also have no idea if my missing item will ever show up...At this point I am not very impressed!
Pants of all things. Some fit, some do not. Its not and exact science. All I wanted was pants that fit. An exchange for pants that fit. I learned a $80 lesson. NEVER buy pants without trying them on. Most companies would want to keep their customers coming back. Not Banggood.com
This was the actual response from their "customer service"
Thank you for your email.
I'm sorry to hear that the item in your order 7866972 is of the unsuitable size.
We don't suggest you return it, since the freight is very expensive, and you need to pay for it.
How about selling to other people or sending to your friends? And you can place an order for the larger one next time.
Hope for your understanding.
Unfortunately I have seen this brand of "customer service" becoming a trend.
If I treated our clients like this, I would be out of business.
Made a complaint regarding faulty goods and received no contact for over three months until I put a review on SiteJabber. Was contacted next day but having sent them the details again all has gone totally quiet. Steer clear of the Banggood site they don't know what consumer satisfaction means.
I normally don't write reviews but this time i feel compelled, after they tryed to scam more money off me!
I paid for express postage, after a week i was emailed saying they wanted an additional $45 dollars. I was forced to open a dispute with Paypal and am still waiting on a refund. DONT bother with this company!
First order and Many order Note get it, and not have responding or refund.
Some order or Some device not working,Seller tell out off stock with wait not have a limit time.
System or Website Not have gif point for seller.
But very fast ship out & fast dilivery..
I ordered a bag and then realized (unfortunately after I placed the order) that the image and model did not match (meaning I ordered the wrong model).
There was no option to cancel so I immediately wrote to the customer service (minutes after the payment) to replace the model. It was a Saturday so no one answered. Regardless of the weekend though, the item was shipped on Sunday. Again, upon receiving the notification I contacted the online support. The lady there just told me how sorry she was and that there’s nothing she can do because the item was shipped and shipping costs are very expensive… and she only kept on apologizing.
When I asked to talk to her manager she said that it’s the weekend and someone might answer me on Monday. This conversation took place 12 hrs after I placed the purchase (on a weekend!) and yet – nothing could be done.
The support rep that came back to me Monday morning told me that my only option is to wait 3 weeks for the item to arrive, reject it, wait till it arrives back to China, pay for the shipment and then I might get whatever is left as a refund. When I asked why there was no option to cancel the order and why do they ship items but don’t have support on weekends she simply didn’t bother to respond.
Apparently, Banggood has a problem providing any kind of service on weekends (or weekdays for that matter), but has no problem taking your money every day of the week.
This is the worst customer service I have ever encountered. EVER.
I ordered a handbag on 20 July 2015, it is now 24 Aug 2015. I was informed item was out of stock and given three options, one of which was a partial refund! Why only partial refund? I raised this with Paypal and will be taking the matter further with them if item not received by 26 Aug. thankfully the amount involved is under twenty pounds but it is still an amount I can't afford to lose. Needless to say despite their excellent offers I will not be using them again.
After not receiving an item I contacted the customer service by email and within 24 hours got a respond. We do same investigation by local post office, but the parcel is missing.
There was no possibility tracing the small parcel.
After that, I get refund without any problems of Banggood.
The email communication was perfect, in less than 24 hours I got every time answers!
Bangood thank you for ypour help with my X6 Trantula camera that
had a problem and the videoit went off recording after 3 flights ,Bangood will replace my camera with no charge and they helped a lot with my problem
I got an 80cc engine from them and it was defective. They said they would send another one after 13 emails. I get a cylinder and a gas cap in the post.
Another 3 weeks wasted.
Stay away from these people.
See Below where they want other people to believe they tried to make it right...another lie..
They never contact you back. Its another smoke screen from banggood.com.
Go somewhere else to shop...
They are advertising the DJI Phantom Professional on Facebook and their own home page for $1079 but when you click on it the price is $1369, they do have the Advanced version for $1079 but that is not what they are advertising. They refuse to honor this price.
This is how our chat ended:
eddie: there is nothing you can do to honor YOUR advertised price? is the price just a lie?
Anny: we cannot do that.sorry.
eddie: so you are admitting the price is a lie?
Anny: no,we have Advanced version just like the advertised
eddie: the professional version is advertised
Anny: no sorry
eddie: it is right on your home page it says professional. how can you that?
Chat session has been terminated by the site operator.
I bought a purse and was happy to see that it was to be shipped from California. After waiting a week, I decided to log in and track the shipment. First I couldn't find the order. I searched my email for the invoice, and there was none. I emailed. No response. After much investigating I finally discovered that even though I had created my account using my email address, they had created a new account with my husband's address and the record of the purchase was under that account. Why? Because his email address is the one we use for PayPal. I never entered that address into their site. Strange. When I was finally able to locate the order history, it showed that it had only left California that day. About 8 days had passed since the time I placed the order. Fast forward two more weeks and my shipment arrived. It had been shipped from China, not California. As for the item itself, I haven't even checked it out closely yet because when I removed it from the package it had a strong chemical odor and I put it down and haven't been back to it. I did notice that the color was slightly different in person than on the website. As for the odor, it's probably soaked in some deadly chemical from some Chinese factory. I try not to order products made in China if I can help it and NEVER order anything that ships directly from China. It takes way too long and they are always of inferior quality and the customer service is non-existent. I'll never order anything from this joke of a company again.
Banggood continues to evade my request to return 4 items that do not meet our needs. I have furnished them with video’s (3 weeks ago which you have acknowledged). I am tired of this growing ridiculousness of not providing satisfactory customer service.
Why do you have such a poor customer service> Good communication is a essential tool when conduction any kind of business and it is definitely missing in yours. By that I mean, you leave your customer on a limbo
My advise to anyone who is looking at the Ganggood website and is thinking of buying something, STAY AWAY !! This company is a fraud. I have been emailing constantly to try and get a resolution to no avail.
Banggood replied to my post and said " you can reply directly to firstname.lastname@example.org, which is an invalid email address.
There is also an option to reply via SiteJapper which I did and got an automated response "sorry for you innocence " .
In summary suggest buying your goodsite from a different supplier. This is the second order with Banggood where they indicate stock but cannot ship the goods within the 1 day timeframe stated on their website. Banggood typically split orders with the split order shipped using standard mail, even if paying for express shipping.
1, after placing an order, use the tracking number and track your order as much as you can.
2, once you receive the product, check that it is all right. if everything is right, enjoy your luck.
3. If the product is wrong or not what you expected, place a complain right at the moment with the delivery info.
4, Once the complaint is filed, CALL YOUR CREDIT CARD COMPANY, or even better PAYPAL and ask to reverse the payment.
5, if you dont reverse the payment, say good bye to your coins...
Good luck, and happy Badgood shopping... I meant bang"good"
I order stuff over 145$ From them. this been 13 days and my order has not been shipped. I emailed and in reply they said i items was out of order so i asked them what ever is available. Please send it to me and still they didn't ship it. Im going to call my bank for refunds today enough if enough.
As mentioned before, I ordered a RC Quadrocopter, which arrivded with problems:
- 1 One of the motors broke down after a few mintutes of flying
- The motors were definitley not the brushless motors they had advertised on their website
- The gimbal (unit carrying the camera) was supposed to be moveable steplessly by RC. There was no stepless function, and they only tried to blame it on wrong operation.
- They did not honour the 3-day=policy they advertise on their website.
Finally, after about 35 emails and 3 weeks of discussion, they offered a 75% discount on the purchase of a second one. I agreed, because it gives me the chance to have the spare parts for at least one running model after paying for 1.25.
So: Endless discussions finally led to a proposal that was acceptable, though not as good as the warranty they have on their website. If you keep bargaining, you might end up with something that you can perceive as tolerable.
If I could get them NO STARS I would. They took forever just to ship my items I asked them to cancel my order which they said they did but shipped the clothes I bought anyway. All of them I received wet and disgusting as well as a clearly off sized products. Customer service was AWFULLLLLL. I purchased from another website from China THE SAME DAY and they seemed to get all my products in to me in the U.S in good condition as well as extremely fast even when i had a huge order, so I cant me anymore annoyed because their is NO EXCUSE for their poor delivery and customer service.
BANGGOOD ITEMS ARE VERY HORRIBLES AND THEIR CUSTOMER SERVICE ARE DEATH. (no one reply)
I recently ordered 10 items from bang good (10 cuticle pusher) to resell them. but all the item's quality really poor, thick, and junky. all my customer are complained about it, and they don't want to purchases for the items. basicly they are craft metal, cost me money to dumb it too. and on the website have none communications available to reach to the seller or the management teams. I still have another 30 items have not arrives, and its pass the expecting date 2 weeks from now. I posted on the forum, to hope someone care and answer me. but there is none of the answer back about a week now. THIS IS A VERY BAD WEBSITE TO DO BUSINESS WITH.
Tip for consumers: THIS IS A VERY BAD WEBSITE TO DO BUSINESS WITH.Ask Dan about Banggood
i was so looking forward to receiving my 2 rc helicopters from banggood spending over $400 AU. They arrived the best part of 5 weeks later, when they arrived they were both damaged I sent them an email to tell them this and they said sorry to hear that we will give you 500 points LOL. I said I would not accept this as they were brand new and I would like them replaced. To cut a very long story short today 4/8/15 I got my refund phew. This purchase was started in early May. I would advise anyone buying from this site to pay a bit more and purchase somewhere else.
Basically if you buy from Banggood you will be dealing with conversations like this....
Please wait for a site operator to respond.
You are now chatting with 'Cici'
Cici: Thank you for contacting Banggood customer service. How may I assist you today?
david: i have a question about the EU website. Is it right that it is not for buying from but just for advertising? Becuase people here in Britain say it is not for buying from and lots never bother with it, because you have the pictures, but nothing ever in stock and its a waiste of time? I think this is right yeh???
Cici: Could you please give me the item sku number to have a check?
david: All items all the time. they are never in stock, just the photos, so thats wy we say in uk not to use it yeh
david: because it doesnt sell anything there right?
david: strange that it is there at all. I mean you dont see a version of Amazon which is much better, then when u go to the item its just pictures but not for sale. Why does Banggood do this please?
Cici: a momnet
david: it seems like a waste of time
Cici: So sorry for the delay,i need some time to check your situation,could u pls give me some time to check,after i check i will let you know,thanks.
david: well i have a more important question
david: I have sent 2 items to a Distribution center in UK. I think once it gets there it cant be tracked any further.
Cici: Could you please tell me your order number? I will check the status for you.
david: The item is meant for Ireland. I think the customer knows the package will not be trackable and then he pretends it hasnt arrived. When i sent a message to Banggood about this problem. Your reply came. Please try and ignore it? So are you at Banggood supporting cheats who use this method is it? Because thats what your banggood message sounds like.
david: '''''Subject: Re:Re: Re: http://chinapost-track.com/track-china-post?track_number=RI504070252CN Spam score: 4.2 show headers | download source | printable view | back to folder | previous message | next message Move message to folder Deleted Items Sent Items Drafts Junk E-mail Dear Customer, Thanks for your email. We are so sorry for the system error,just please ignore it. :) '''''''
Cici: let me check
david: This is what i had in return ''''Dear Customer, Thanks for your email. We are so sorry for the system error,just please ignore it. :) '''''''
david: What a terrible thing to say and how corrupt and off putting!!!!
david: do you think its fuuny in Banggood, do the managers there want it to be like this?
david: can you give me an email address direct towards a manager please?
david: never mind checking then going quiet
david: can you give me an email address direct towards a manager please?
Cici: email address:email@example.com
david: a managers address i said you idiot
david: if u cant read english y are you doing this job?
Cici: the address is ok
david: no. because a useless idiot will answer which is what i am complaining about
Cici: we will help you
david: someone who tells me to ignore a faulty system with banggood mailing so cheats get my money and you tell me to ignore it
Cici: do you have order number ?
david: you will try and help me with answers like this will you '''''Dear Customer, Thanks for your email. We are so sorry for the system error,just please ignore it. :) '''
david: shut up going on about order numbers..............give me a boss email address or i will report you also. you are so part of the corruption at Banggood
Cici: we can't check the email now
Cici: so we hope if you have order number
Cici: pls let me knpw
david: its nothing to do with an order number
Cici: what can i help you
david: u can give me a managers email address cici otherwise you will be reported as a corrupt team within banggood who fobs customers off and ignore there requests
david: just like the person i want to complain about
Cici: we don';t have ir
david: no bosses?
david: what is ir? all of a sudden you cant write now is it?
Cici: we don't have boss's contact number
david: well i have that in writing off you now cici so you better not be lying.
Banggood is pretty a good wholesale company. I bougth battries for my quadcopter Tarantula X6, the shipping to Canada was fast and i had a1 year garanty. few days later the battery didnt charge. I wrote to Banggood costomer service. 24h later they answered me and i got a total refund of my Item. serious company, i totaly recommand Banggood!
This company is terrible, just stay away from them, once you purchase an items. They get all "I don't understand english, please check sizes", And I checked the right sizes, they just don't work. I have been buying pants for half of a century on this planet, I KNOW WHAT SIZE I WEAR..!
Not I am stuck with there bad products and bad service/support.
stay away from BANGGOOD. !
ANOTHER THING YOU NEED TO BE AWARE OF, THEY WILL NOT SEND A RETURN SHIPPING LABEL. SO IT WILL COST YOU $85.00 DOLLARS TO RETURN ANY ITEM AND THATS MONEY OUT OF YOUR POCKET..
I always shop at Banggood because they have some pretty good items, and deals there, especially if you can build up your points. You get points when you buy things.
If you have to return something, just make sure you have some kind of video camera to send them a video, because this is what they *like*, and will ask for.
Just trying to get items shipped back… The two Items are still in their packaging, and quite new. I had asked for the Return/Refund # that will get assigned to this for shipping back to the warehouse? Possible Return shipping label for sending it back. The return shipping address on the package was a US Warehouse.
C/O IntilBridge UT
1509 N Technology Way
Bldg A STE 2100
Orem, UT 84097-2395
Why would Banggood require someone to ship a package back to China that actually came from the US Warehouse unless they want to deter the customer from sending the items back by making them pay an even higher cost to ship them back than what they actually paid for the existing products? Is this the way Banggood does business so that customers won’t request returns? Legitimate businesses would have just responded to my first Return request with a Return shipping label that you could either print off from their site or one that was sent from customer support, but from Banggood you end up getting email after email telling you to sell the items to your friends or they try to deter you from returning the items by saying you’ll have to pay an extremely high cost to ship them back. Legit companies don't do this... Once you get them to address your issue they send you an address that you know will cost more to ship back too when the package actually came from a US Warehouse and the shipping was less than nothing.
Legit companies want return business so they do whatever it takes to keep good customers.
If you get items shipped from a US Warehouse, when you want to return them you should be able to ship them items back to the warehouse that they were shipped out of. Unless you want to deter customers from actually trying to get refunds.
Their Customer Service is only one of the reasons why I shop at Banggood. They also have accurate, honest descriptions of their products and very quick processing. They actually answer their emails in short order. These along with the fact that they have been very consistent with all of these things and this is why I always check with them first, every time! -:-}>
Have been purchasing some items from Banggood; some were OK others not so much. Latest item was a smartwatch which I have been using for a couple of months until the screen went dead.
I contacted Banggood and have been exchanging emails with customer service on a daily business for the last week or so.
From the first moment they have been trying to avoid to replace the item under the warranty.
Initially they said the item had been purchased well over half a year which it wasn't. Then I sent to them the manufacturer's warranty period of one year and they responded by saying that this applies to sales made in mainland China only.
Last email received from them mentioned that they have a three month warranty period (I haven't seen it anywhere) and I do not qualify for an exchange.
To conclude, I would advise asking before any making any purchase for items of a certain value about the exact duration of the warranty period and have this in writing. Of course they may still find other ways to avoid honoring this.
I ordered 11ea 10W White 800LM High Power LED Flood Lights from Banggood.com, and when I recieved them I inspected them and found that they were 12V lights, not the 110V as required. I reviewed my purchase order and realized that the error was mine, I had ordered the 12V lights incorrectly. However there was a process for returns on the website as well as email contact, I employed both to no avail. I was not offered a return, of course since it was my error I was gonna ship the product back at my cost however that wasn't considered. I offered to order the correct lights and they could just reimburse me the difference (approx $33) but to no avail. They would not give me their address in either China or US. Every turn I took to seek reimbursement was denied. DO NOT do business with this company unless you assume all risks, they are liars and will take your money and hope you go away.
Tip for consumers: Take extra care to 'cart' exactly what you need before submitting your order as any errors will be on you and not the company. They sell the same product that I ordered on eBay with 30 day return. Go figure....Ask Brian about Banggood
Initially I was not happy with the support, however they did sent out a new Iphone housing and 2 new mouse scaring devices. After two days the sound on/off button in the housing didn't work anymore and after I complained to Banggood they fuly gave me the money back. So it's possible to get excellent customer support if you don't accept 300 points that equals just $0,81.
This company feels that they are under no obligation to ensure all items are in package when it arrives to the customer. I purchased a YiZhan Tarantula X6 Quadcopter and opted to get the optional 5MP camera at an additional cost. The package arrived on time and I thought everything was fine, I was very wrong. I have been fighting through email and chats with them for over a week over a 4GB memory card. The copter and camera were shipped in a larger box together. The copter was complete but the camera box was missing the 4GB SD card. According to customer service "We only can ship the items as the package including shows on our site." That is great and I would expect nothing less if that was the case. The way they have it on the site they only list the items included with the copter not the camera since it is an additional purchase but sold as a package deal. Over and over again I keep getting the same response:
1 x YiZhan Tarantula X6 Quadcopter
1 x Transmitter
1 x Protection Set
1 x Spare blade set
1 x Screwdriver
1 x Charger
There is no memory card included.
Do you see the camera in this list? No, because it is an optional item that I purchased for an additional cost. Customer service does not see it that way. If it is not in the list then they are not responsible for the item. So I have a camera that was shipped without the SD card and I have to go out and buy a SD card just to use it. I sent in pictures of the camera box showing that it should have included the SD card and they do not care if it’s not in the list they are not responsible. Heck the first line of how to use the camera says to insert the SD card into the camera before mounting it to the copter. I guess Banggood wants me to be thankful that I received the camera at all.
Do not buy from this company. If you choose to you have been warned. Especially do not add on optional additional cost equipment because you will not get it.