139 Reviews for Banggood.com
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Super not RELIABLE !!!
Never respond the item lost or not, if they provided tracking their job is done.
Not reasonable ask for return the item for refund even you don't receive the package.
I bought a mechanical keyboard, and they stupdly sent to the wrong address. So the parcel was returned to them, they wouldn't accept their mistake and just did a partial refund!!! Will never buy from them again
I wished i could return the cloth.
-Seems arent straight
-Hem isnt straight
-Train isnt symmetrical
- Zipper is very sticky and fabric is in the way
Seriously, i will not use this website any more. I will try Abbydress instead.
- Supposed to be satin, its not
- Came wrinkled and cant get them out
Frankly speaking, As a Canadian I was very skeptical about purchasing on line from a Chinese company, yet this company has proved me wrong; now if I need to purchase a product I check out their website first.
one item of my last order was defective. After an email to customer service, they replied "a new article will be sent to me asap". Thanks Banggood! super Customer Care!
Banggood has a very good customer service. for example, I have confirmed via the carrier that sends my package, when it came to my country.
I have ordered many things from BG. If there were problems they were solved with the customer service.
Of course it takes some days or weeks until it has been shipped, but to Germany its ja journey around the world.
I had bought a mobile phone NewMann N1 from banggood almost a year before they pohne after a period of turning on and off by it's own it stopped working i came in touch with banggod to have it fixed and this is their answer "Dear sir,
This phone is in warranty but as it has been stopped production so the manufacturer said it's hard to find the repair parts for this phone. They are not sure if it can be repair,too. So sorry about that! For the coupon on the newman n2 we would love to make it 10$ less than the price on our website. So that will be about 189.99$.
Is that OK to you?"
They suggest to compensate me with 10 dollars !!!!!! for a cellphone in a warranty which they still sell in their website saying that it can not be fixed because it is out of production!!! I will inform for further information
Ordered 2 items. They got shipped in different package. One arrived within 15 working days but the second has yet to arrive and we're nearing a month. Spoke to their chat service (which is only available during their time zone business hours, no other hours) and got a lot of lame excuses. First they gave me a tracking number and sent me to find the status of the order on a Malaysia Post web site. Why didn't they do this on my behalf? It seems like they have a penchant for making excuses, "Its in your country now" or" It takes 7-25 business days", even though their FAQ states 7-15 days to US. They offered 50 points to remedy the situation. Amazon, by comparison, steps up and gives $ credit when they screw up an order. I certainly wont buy from them again.
"Excellent, the best company.
Really cheap in comparison with others.
Fast communicate if you ask anything.
Very good sale site.
Excellent after sales service.
Très bon site de vente.
Excellent service après-vente.
bought some driving leds they lasted less than a week , don't bother talking to them they just wank you off with poltitness and you WILL NOT GET A REFUND!
Also all the revues are great you cant slag anything off...
Client régulier, ce site est une merveille...
Prix sympa, qualité au rendez vous et communication aisé quand un colis tarde à venir...
Ces vendeurs sont très investis dans la satisfaction des clients...
D'autres sites marchants seraient bien inspiré d'aller y prendre quelques leçon !... LOL
Bangood... please... don't change.... = Perfect !!!
Recently I bought an item from BG. Unfortunately I paid for brand new product and they sent an already opened package (used item).Did complaint and they ask photo to proved it.( only few dollars would you spent your time to do it? )ridiculous.
I received broken bulb - factory damage without any fuction. wanted to put my review on their site but it was not published, since then I can not write review to this product anymore. Sent email complaint, requiring replacement - will see ...
very good job, meet yy promised when they solve problems satifactoriamente Thanks and good job............................................"
I ordered 3 times. All times the product was in.. stock. All my orders got status Backorder and after i contacted them they said that the product is out of stock with no specific date of restock. I got angry because they kept the ...in stock status in to their web page all times.
Also i noticed that if you pay for tracking number you get your items in about 20 days. Without tracking number 45 - 50 days. I believe that when an order is without tracking number, the "Shipped" status is fake because when an order is shipped you cannot claim to Paypal.
Bad quality items completely different then pictures, and no customerservice , if you like tmart.com then you like this one, it is the same
Ordered Hubsan H107L quadcopter on 12 nov 2013 but its 1 month now and still no sign of my item! Email Banggood twice for status and was given 2 different tracking number which tracks nothing. Delivery is from China to Singapore I don't see whats the hold up!
BUY AT YOUR OWN RISK!!!
We ordered a quad copter and received it almost 3 weeks later. The copter is ok but the controller for it does not work. I emailed the customer service dept to ask for a replacement controller. They sent a reply asking for a 'video' of what was wrong with the controller. I emailed the video as requested. I received a reply that said: "you can check the circuit of controller, maybe there is something wrong with circuit." How would I know if something was wrong with the circuit? Wouldn't the warranty be voided if I opened up the controller? This is Bad Customer Service! They should have sent a new controller immediately and asked I return the one that didn't work. Will not order from here again. Bad Experience, Bad Place, Bad Business Practice, Bad Customer Service, Bad, BAD, BAD!!!
good prices (get what you pay for-should've known) free shipping, took forever.
i ordered over $50 worth of nail art supplies. they sent me random items and doubles of items i didn't order. i tried to rectify with customer service. they told me to pay to ship items back, then they would refund me 1/2 of my total!! are you kidding me??? makes absolutely no sense. then they wouldn't reply to my emails!! i had to keep the ugly, useless things they sent. they will NOT allow you to leave negative feedback. if so, they will delete it or change it to excellent. they are frauds!
They are located in China, won't ship your products to you, then won't refund your money.Don't even bother to go through their refund process. The only way to get your money back is to dispute it with your credit card company. They want you to use PayPal because PayPal normally sides with the merchant.
Mi primera experiencia con bangood, ha sido muy positiva, primero tiene muchísima variedad
de productos y unos precios geniales, ademas siempre tiene activo muchos descuentos.
Mi pedido se hizo en tres paquetes distintos, el primero llego muy rápido, los otros dos se
retrasaron un poco mas, pero llegaron sin ningún problema.
También todas las dudas por email te las contestan rapidísimo, y eso es muy importante.
Seguro que haré algunos pedidos mas adelante.
My first experience with bangood, has been very positive, first you spoiled for choice
product and a great price, plus many discounts always active.
My order was made in three different packages, the first arrived very quickly, the other two
a little delayed, but arrived without any problems.
Also all the questions are answered by email very fast, and that's very important.
Sure you do some orders later.
Banggood is really reliable, and delivery's time is not extraordinary. Customer service responds quickly and helped me. I recommend #French
Ordered a Large size coat. I am 5'10", 185 #- Large is my size for my other coats.
Received a coat , labeled large, but is way too small- a medium at best. Must be a Large for Chinese men!!??!!
After emailing Banggood, they asked for a photo of the Tag, and then said tough luck!!!
Never, never again- Stick with Amazon or other American sites!
Cheap and sloppy. I ordered a triod and a couple of 1k energy saver bulbs for photographic lights. The packaging was atrociously done, one of the bulbs was smashed and they havent replaced it or responded with any offer of reimbursing.
The picture is different from what they send you.. I order 2 jackets one L and the other one is an Xl . To my surprise none fit .... I have a niece who wear an small both jackets fit her... Customer service is horrible .. I received serval email asking to send pictures of the jackets in with I did. Only to have them tell me that it would cause more to ship it back .. Spend 36 plus paid 24 for express shipping. I lost 56 dollar for their mistake and nothing is been don't abound... I wrote a review on a different site . got a message for banggood saying if I chance my review that they are willing to give me 16 something but I would have to chance it first... save you money don't buy this .. Excuse any misspelled word or incorrect grammar .
the products i received were in good condition but the shipping took a bit longer than i anticipated but i would buy from there again
They tells you to wait 45 days for delivery, item its been shipped.
Then after 45 days, you cannot open a claim on paypal.
My order had a few random items.
ALL the items i actually managed to receive where BAD quality, the postage is free but takes forever.
i was told id have to wait for my items as they where not even in stock! Why are they available to buy why not just put out of stock? i did not want to wait for the those few items so they refunded me what was out of stock (waste of time even ordering them!) THEN i got another email saying something else id ordered was now out of stock to! Id have waited for it all instead of getting a part refund if id have known! so i waited for those items, THEN one became clear stock! so id never get it, there solution was to give me 'coupons' instead of my money because they didnt want to mess about with paypal fees!!!!! SO basically ive lost money because im never going to use that bloody coupon as the site and transaction was a disaster !
DO NOT ORDER A LOT AS IT WILL CONFUSE THEM!
oh yeah also one item that actually made it to me, was completely the wrong item, the SKU number was right with what i ordered but it not in the picture, its not like its a little different, its totally different, ive told them about it, and keep checking, they have not sorted it out on the website so this could be happening to other, they have not even replied to my THREE EMAILS! about it. They simple dont give a crap now, this whole purchase was a waste of my time and money! JUST AVOID!
looking down the review list there are a huge amount of shill accounts pumping up the ratings for this company . . . (and that's always a warning sign)
a quick search gave me these links
(people who had problems with this company):
I'd stay away from them . . .
I ordered a cover case for my phone September 21, 2013. It has been over 45 days, and the order has not arrived. No news from them even contacted several times!
Awful awful awful! I have ordered from the 3 times...every time has been a HUGE hassle! They say that you are ordering from the USA warehouse so you have to pay more then they ship from China anyway!
Banggood has been very reasonable to deal with. When there was a problem with an order they always responded quickly and sorted it out.
I have been having trouble with Banggood for 3 months now, searching for my order my USB accessories. They dont maintain systematic tracking number or status nor respond via email . I lost hope and now ordered it from ChinaBuye as i need it pretty urgent for my business and received in 28 days without shipment delay as promised. I am not ready to take up the product if Banggood gonna send me and I want my money back.
Excelente servico, un lugar recomendable para hacer las compras que necesitas, fieles con el seguimiento de tus ordenes
put paypal dispute in, they then contacted me, items would be sent in 48 hours after i closed dispute, just been in contact again and well it looks like Ihave to wait for another bull$#*! answer. check with this companies stock before you purchase costomer service is piss poor, just another company taking your hard earned dollars and dont give a $#*! f$%# them shop elswhere
Only 1 out of 2 orders arrived at destination.
No answer of the customer service after 4 days.
Conclusion : 50 % or less
I ordered two items from Banggood. When my shipment arrived, I had the wrong order. When I informed them and did what they asked, they refused to answer. I had to open up a claim with Paypal to get their attention. Then, I was receiving emails from customer service telling me I could not get my order shipped to me until I removed the claim. Yet, another party was telling me the item was on it's way. It took them 7 weeks to get the order right and by that time Paypal found them at fault. Then, after the item arrived, it stopped working within 2 weeks. All the while I was still getting hassled via email about the claim I had already shut down.
Low quality junk that I actually found cheaper elsewhere and crappy customer service forces me to give this place the lowest rating.
Very bad customer service. They do not honor their price guaranty. Purchased a product from them then next day had the price drop. When asked about it told only product will be shipped soon. Product has been shipped and has not been received but returned to them because of shipping errors on their part. Over a month and still not have received product now time to get paypal involved. WILL NOT DO BUSINESS WITH EVER AGAIN.
Never got a dang thing.
Out of stock! no longer manufactured.
Whole site is crap.
RFefund my ass.
Pain in ass. If I could have their site removed I would.
Do not buy from this seller. Purchased an LED light strip with remote control and remote receiver. Received the light only. Complaint to paypal, returned the parcel in my cost but no refund was issued. Very poor communication, they do not respond to the emails. I lost the item price and the shipping back cost.
I know a lot of people will disagree with me on this but this is the way I feel....
If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, tablets, laser pointers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles like underwear and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too. Also it is interesting how the positive reviews on these pages are full of single reviewers with 4-6 helpful each hmmm. You decide for yourself.
PS. Don't order more than one item at a time that way your never out more than $5.
ordered 10 pieces smd chip, item sold as 10pcs in package, received only one.
customerservice never replies to emails, live chat always offline.
definatly the worst webshop from hk/ china.
Bought a tablet (u39gt)
when it came in the mail the battery was flat, there was dirt under the screen
the AC plug converter included was not for my country. Cables were missing and no warranty card was included.
"I have purchased products and replacement parts from Banggood on many occasions, they are consistent in Lower prices,delivery times, have a very reliable customer service and the product in my and free shipping.
I was very sceptical when I first started buying on line but now
I am very confident buying from Banggood and recommend them for purchasing goods from their ever expanding range of products."
Your review will help the site is great! they give all possible assistance and goods arrive in perfect order!
Awesome Collection, Superb Support, a perfect online store!
BangGood was not known to me untill recently when my friend recommended me! and since then I love to purchase from there! Its collection of gadgets will enthrall any age-group! together with their wonderful customer support and great shipping options, BangGood is really a pleasure for Online Buyers! I will sincerely recommend people to try them out and am sure they will not disappoint you! I wish BangGood all the success and would want to find more gadgets and gizmos for us to enjoy!!
Very good online store, been shopping here few month already and very satisfied with their service. I've bought all my rc heli part from this online store cos their price is unbeatable n there is no shipping cost . All items that I've been received are new n in good condition. Very recommended to shop at Banggood.
Website lived up to my expectations - friendly interface, easy navigation, a large selection of products. All questions were answered very quickly support. Goods from China was shipped the same day by air mail. All prepared according to the order. You can order!