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6pmReviews 393

3.1

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6pm Reviews Summary

The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.

This summary is generated by AI, based on text from customer reviews

service
76
value
75
shipping
75
returns
58
quality
74

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Donna S.
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WHERE are my shoes?
September 14, 2024

I was so excited to find my size in a certain Donald Pliner loafer.
Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes.
No Photo cause No Shoes.

Date of experience: September 14, 2024
Justin F. 6pm Rep
10 months ago

Hello Donna,
I'm sorry you never received your order. Can you provide an order number? I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regarards,
6pm.com

Australia
1 review
0 helpful votes
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Scammers
April 20, 2024

I had a very bad experience with myperfect resume.They are asamers they get the bank card details and deduct money whenever they want.never recommend this website

Date of experience: April 20, 2024
Justin F. 6pm Rep
over a year old

Hello Summi,
I'm sorry you had a bad experience with 6pm.com. Can you provide an order number and more details as to what transpired with your order?

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

NL
12 reviews
3 helpful votes
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I like to buy things in this store, everything is always of high quality and quickly, I am 100% satisfied with my purchases

Date of experience: April 10, 2024
RU
8 reviews
3 helpful votes
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Sweaters
March 24, 2024

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Date of experience: March 24, 2024
India
8 reviews
0 helpful votes
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The opportunity to snatch some nice pair of shoes with quite an affordable price is something that I like about this online shop. Sometimes there are even luxurious brands with tasty discounts.

But, anyway, the assortment seems to be meager, I don't know why. I don't remember what I was searching for, but I remember that it was very difficult to find my size, even despite the fact, I wear ordinary sizes.

Date of experience: December 21, 2023
Ukraine
1 review
0 helpful votes
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I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo was sewn upside down. The employee said that the free exchange is only within the United States. Obviously, it is not profitable for me to send it back at my own expense and pay for shipping again. In response, they even stingy to offer a minimal discount on the next purchase as an apology. No customer care. It feels like they have found a way to get rid of defective goods - send them abroad, realizing that no one will return them.

Date of experience: September 18, 2023
Justin F. 6pm Rep
over a year old

Hello Anastasia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses. If you ship items to a Freight Forwarding business, 6pm is only responsible for delivery to that business. 6pm is not responsible for any claims for damage or missing items after successful delivery to the Freight Forwarding business. You're more than welcome to return the item for a full refund. You can find out more about our return policy here: https://www.6pm.com/return-questions.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Colorado
1 review
0 helpful votes
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Charge return
September 9, 2023

I bought two itemns for $48 and I have to return it, So UPS charge me $29 for delivery.
It is ridiculous.

Date of experience: September 9, 2023
Justin F. 6pm Rep
over a year old

Hello Alexandra,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Oregon
1 review
0 helpful votes
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While the amount of time allowed for a return is fine, the cost of shipping the returns, especially shoes can be very high. I boxed up my returns (2 pairs of jeans and two pairs of shoes) and my husband mailed them from the post office. 6 pm does not offer a return shipping option you can purchase from them. The cost to ship my returns was close to $60. I never imagined it would cost that much or would have tried to find a better deal. If you know you will keep your purchases then buying from 6 pm is fine, or if you are savvier than I am at finding cheaper return options, you'd probably be fine, but be aware it can be insanely expensive to return items especially shoes.

Date of experience: September 2, 2023
Justin F. 6pm Rep
over a year old

Hello Elise,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Australia
1 review
1 helpful vote
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Faulty Fraud Detection
June 19, 2023

Don't bother shopping here if you are not in the USA. I'm in Australia and I had bought from them several years ago without a problem, but this time my wife and I both had our orders rejected due to their "Fraud Checking" system which apparently marks all international cards as possible fraud.

Date of experience: June 19, 2023
Justin F. 6pm Rep
over a year old

Hello Barry,
I'm sorry for the experience you encountered with our Order Verification process. There are several different factors that may hold or cancel an order in attempts to keep your account safe. The best solution would be to ask customer service to transfer you to the Order Verification department to complete the process. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Norway
12 reviews
2 helpful votes
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Quality apparel
June 12, 2023

It's the best marketplace for buying brand clothes and sneakers for tasty prices!
There are tons of discounts and it's far easier to me to enter the website and purchase something rather than attending official stores and overpay. If there is such an opportunity to buy quality stuff without any need to spend lots of money, then why visit offline stores then? I also don't understand.

Date of experience: June 12, 2023
California
1 review
1 helpful vote
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Great Photos - Terrible Products
June 1, 2023

I ordered a pair of shoes on their website for about 55 bucks, when I got the shoes, they were absolutely appalling in quality; barely looked like the shoes I ordered. Cost 40$ to send them back for a net refund of 15$. Shop from literally any other site.

Date of experience: June 1, 2023
Justin F. 6pm Rep
over a year old

Hello Marshal,
I sincerely apologize that you received an item that was not in good quality. In this situation you may contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

New York
1 review
1 helpful vote
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I used them in the past and remember I had good experience. Other reviews saying they went downhill are right! I bought sandals for $70 and I had to pay $13 to return because they didn't fit (reviews said they ran half a size big which I found to not be true). Not worth the hassle or discounts. You can find the same products at the same prices elsewhere with better customer service and better return policies. Kind of mad at myself I didn't originally buy the sandals from Amazon which was selling them for the same price. Last time I am buying anything from 6pm. Stay away!

Date of experience: May 19, 2023
Justin F. 6pm Rep
over a year old

Hello Nina,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions. If there's a sizing discrepancy with the item you received, our customer service team will be able to assist you with getting that item back and processing a new order.

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

North Dakota
1 review
7 helpful votes
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Not Happy at all
May 16, 2023

I was charged more than what the item said. Very WRONG. NOT Happy at all. What I purchased was 51.35,why do I have a 53.35 bill? So glad I didn't buy more,you probably would have taken more money out,I sent an email immediately,no response,first spoke to your employee who was no help. This is my first time. TERRIBLE Experience.

Date of experience: May 16, 2023
Justin F. 6pm Rep
over a year old

Hello Sophia,
I'm so sorry that this happened. I'm unfamiliar with what application you're using with the screenshot you provided. If there's a pricing discrepancy with your order, you can contact our customer service team to investigate this matter. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Utah
1 review
2 helpful votes
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Beware the returns!
March 5, 2023

I've made several orders from 6pm and it's great unless you need to return something. I just returned some shoes that cost $20 to ship back. You have to be pretty confident that you won't return or the discounts aren't worth it. I would reserve for known sizes and apparel that you know won't be uncomfortable (like you've tried on elsewhere). Also shipping itself was nearly $15 which is a lot when you are used to Amazon or Zappos.

Date of experience: March 3, 2023
Justin F. 6pm Rep
over a year old

Hello Olivia,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

North Dakota
1 review
0 helpful votes
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Poor customer service and inferior products
March 2, 2023

I bought a pair of Vince Camuto boots and the zipper was defective as it didn't last 3 uses before popping off. I received conflicting information from customer service when I reached out asking for a refund.

Date of experience: March 2, 2023
Justin F. 6pm Rep
over a year old

Hello Geoffrey,
I'm sorry you received a defective item. The Customer Service team would be able to rectify this situation. Can you provide an order number for I may investigate further?

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Idaho
1 review
0 helpful votes
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I ordered a few items, within the next few days I canceled so I never received the items... the order came up to $400 so a significant chunk of change. Waited 2 weeks, didn't get the money back. Called customer care they said I needed to wait a while month, so I did. Called customer care they said they didn't charge me, I told them repeatedly that I didn't receive the money and they treated me like I was lying and of course they were in the Philippines so there was also a communication issue, language barriers. They referred me to my bank, luckily I have a great credit union, they disputed it with the company spreading them that I did not get my money back. Huge pain. I've spent thousands with 6pm over the past 15 years and it's sad that they've turned into such a shady company that lost its local customer care team. They used to be awesome! We'll never shop there again!

Date of experience: February 18, 2023
Justin F. 6pm Rep
over a year old

Hello Erin,
I so sorry for this experience that you encountered with 6pm.com. I can confirm that we have not had a call center in the Philippines since 2021. I'm glad that you were able to rectify this situation with your financial institution. Would you be able to provide me with your 6pm.com order number so I may investigate this further?

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Florida
1 review
0 helpful votes
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Great selection
February 18, 2023

They have a great selection on their site. I alwasy enjoy cruising through and seeing whats' new on there.

Date of experience: February 17, 2023
KR
1 review
0 helpful votes
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카톡&텔레 hit365
#토익"성적표위조" /"토익위조"/ 성적증명서위조 /영문"성적표위조" /전산등록믿음,성실 봉사로 고객님의 서류에 관련된 모든 고민을 깔끔하게 해결해드립니다. 여러분야 최고의 전문가들만 모셔 제작해드리고 있습니다.as,증명서, 온라인, 등 좀더 차별화된 시스템으로 발급해드리며 더더욱 안전한 서비스를 제공해드리고있습니다. (선제작,후결제) 단순히 위조,변조가 아닌 정상적인 서류발급이라 해도 무방할정도의 실력으로 고객만족과 보안을 최우선시 하는 히트팀과 함께 여러분들의 고민을 풀어보시길 바랍니다. 발빠른 업데이트와 AS는 물론이고 사용할때의 요령과 주의사항, 돌발상황에 대한 대처법을 숙지시켜 드리며 한번 거래로 끝이아닌 답답한일이 생길때마다 의지할수 있는 사후관리에 더 신경쓰는 전 문 상담,제작업체로 보시면 되겠습니다. 의뢰인의 대부분이 의뢰전 고민하시는 부분이 비용보다도 안전과 보안 그리고 법적 불이익을 받게될지도 모른다는 불안등을 가지고 계신걸 잘 알고 있습니다. 히트팀은 그런부분들까지도 세세한 배려와 적절한 대처방한까지 메뉴얼화 해서 제공하고 있으니 걱정마시고 상담하시길 바랍니다. 상담하는데 돈드는거 아니고 불이익 받는거 아닙니다. 움직이지않고 행동하지않는자,잃는것도 크지않겠지만 얻는것도 없습니다. 지금 직면한 상황에 좌절하거나 낙담하지말고 적극적으로 움직여서 위기를 기회로 만드시길 바랍니다.
#진단서 #입원내역서 카톡&텔레 hit365#통장내역서 #입출금내역서
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토익"성적표위조" /"토익위조"/ 성적증명서위조 /영문"성적표위조" /전산등록

Date of experience: February 4, 2023
California
1 review
1 helpful vote
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Never again!
February 3, 2023

I bought a pair of boots for $136. They were uncomfortable and I needed to return them. I've purchased in the past from 6 pm and I remembered return shipping was deducted from my refund and it was reasonable. Anyway, I printed the return shipping label and dropped it off at the post office only to discover I had to actually pay out if pocket for the return shipping. The cheapest option was $26. I'm angry and I'll never buy from 6 pm again because I'd rather pay more and have free returns which most companies now offer anyway. Buh bye, I hope you go out of business!

Date of experience: February 3, 2023
Justin F. 6pm Rep
over a year old

Hello Evelyn,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

6pm does sell merchandise on Amazon and their return policy will deduct the return shipping fee from your return. I'm thinking this was the experience you encountered the last time. I recommend reaching out to our customer service team for a courtesy prepaid return label on your next return. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

California
6 reviews
34 helpful votes
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If you have an issue and need to return an item, you'll pay to send it back to them, regardless of whether it's your fault. The item could be defective or the wrong thing. You'll pay. A lot.

Customer service is non-responsive.

Date of experience: January 24, 2023
Justin F. 6pm Rep
over a year old

Hello Robert,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

When there is an issue with your item being wrong or defective, we would like you to contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!


6pm.com
Las Vegas, NV, United States
+15