I have bought several pairs of shoes from 6pm and have always had the best customer service, return policy and greatest selection. The downside of a no-frills shoe store includes no reviews, closeout styles, and limited sizing. The upside is super low prices and a huge selection to choose from! Any time I have had a problem, I could call and they made it right--be it price adjusting or return service. As a major shoe shopper, I always recommend this site and will remain a loyal shopper.