Robert C.

I signed up for a mailbox but didn't finish the application, like get verified which they tell you you must have to get a mailbox.

They charged me for 4 months of having no mailbox and refused to give me a refund. Beware, they are a shady company.

If you have an issue and need to return an item, you'll pay to send it back to them, regardless of whether it's your fault. The item could be defective or the wrong thing. You'll pay. A lot.

Customer service is non-responsive.

I paid for a label design contest and was to get 30 different designs. I got 15 and none came close to what was asked for. They looked like stock photos, not a custom design.

I asked for a refund since they have a "money back guarantee". They won't give me one. Instead, they extended the contest which I don't want. I've repeatedly asked for my money.

This is a shady company run by scammers. Be warned they might not be creating original designs and you can't get your money back.

I don't see how this company gets 5 stars. These must be paid reviews.

This is a scam company. The five star reviews are written in hilariously bad English.

"I ordered dress for me. It arrives in right time. I fell in love much! Fitting of dress is excellent!

ThredUp nags customers to buy clothes via email with discount codes. These codes often don't work. When you try to contact customer service, they don't respond. I wouldn't recommend buying anything from this company because if you have an issue, you will never get ahold of anyone to help fix it.

Their website boasts about "... unmatched customer service... knowledgeable staff." I had to laugh at that one. Their employees have zero customer service training and couldn't care less about the customer.

I ordered a cat bed, was told through email it was on backorder, even though the website didn't mention this when I ordered. Then I heard nothing. I emailed a couple weeks later and asked what the status of my order was. Nothing. Wrote AGAIN and asked what was going on, did I have an order with them. I got an email saying it had (just) shipped.