Wexhealth

If your company offers WEX to manage your flex spending, DO NOT USE. My hospital has used this and myself and numerous nurses have noticed a frequent pattern of DENIALS. They tout that they have an 'easy to use app' but it isn't easy when they routinely deny every claim. I would argue that the app isn't easy, because you have to manage documents from insurance and upload to the app, and I had a challenge adding more than one document to each claim.

When I contacted them by phone, they say that it is the medical clinic's fault for how they code things in their billing. These are co-pays for office visits at my primary care or specialty care office--we aren't talking about more ambiguous claims like plastic surgery clinic or over the counter prescriptions. I thought it was just me until I saw a number of posts in my nurse group about it. They also will do minimal due diligence in letting you know where your ongoing balance is, which is especially important considering carry-over rules changed under Trump.

Note for people that have computer issues: They prefer to communicate entirely by email and app so if you do not manage email well, it can be tricky. I switched my email preferences but they continue to send emails to my work email (where I don't login daily). Also, when calling by phone, you will have a wait. If you try to escalate anything, they will claim 'policy.' I did not even bother to try to work with more 'questionable' types of medical-supportive treatments like massage or Botox for migraines, because it was not worth the hassle.

As a side note, I've been employed by a hospital system for over 20 years and have used flexible spending on an intermittent basis. WEX has been BY FAR the least friendly option of the 3-4 companies I have used. As long as my employer uses WEX, I will avoid using flex spending (maybe that's the point?)