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Foolishly renewed my contract partly based on an offer. Was told that my offer would take up to 30 days to arrive. 30 days later - nothing! When I called I was told to wait another 7 days. Nothing! So began a whole series of calls to resolve the issue. At least 10 -12 calls later there was a sort of resolution but still no offer. Frankly, I now will work out the one year contract and move on. Avoid, avoid, avoid! Try to call was a nightmare. Dropped lines, ignored, diverted to South Africa, phone put down on me and more. So stressful and am amazed at the lack of empathy, consideration and basic help. AVOID TalkTalk.
This was the worst experience I have had with any company in my lifetime. (I'm 50).
My router hadn't arrived. When I enquired where, the call operators were so rude I told them not to send the router and to cancel the order.
Then:
Spent over four hours on the phone and website during the 7 calls i made that day.
I had the call dropped on 3 calls after staff claiming they don't know what to do.
I was lied to by operators saying they couldn't cancel my order please I failed security.
I was lied to again when they claimed they couldn't cancel it because I could not provide my talktalk home number even after I told them my package was not allowed a home number. (I know)
All I could do was cancel my DD. Guess what? They re-instated it. I had to call the bank and sort that. Then I recieve an email saying my router is on its way...
So... do you still think talktalk is a good idea.
Apologies for writing a similar review previously but am writing this one the Trading standards Gov dep.
You see an app on my device record all calls automatically and I think they will take a very, very dim very upon Talktalk.co.uk's operative tactics and behaviour.
Tip for consumers:
Crooks
Products used:
I cancell3d
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