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ShoeCafe24
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shoecafe24.com
Washington
1 review
2 helpful votes
Follow Vicki M.
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I ordered 2 pair of flats, both 7.5. Received one 7.5 and the other was a size 7.
Returned at my cost and requested a refund. After 3 weeks of nothing, I emailed to inquiry. They indicated that an exchange for size 8's had been requested. I had not requested an exchange and I was clear in my request for a refund. Still have not received it, and have been advised my size 8's are in the mail.

Date of experience: June 4, 2014
Washington
1 review
2 helpful votes
Follow Carol I.
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I ordered 4 pairs of shoes from the company on Amazon. I received 3 pairs vs 4 that I paid for. I emailed them and I was accused of it being at my neighbors, that I was trying to scam them for my own personal profit. They threatened to have amazon cut me off from ordering from them. Told me basically that is was my problem and they would not even look into. Thank you for AMAZON! I called they filed a claim after the rude email I received. Told me not to respond again. After a claim was filed with Amazon the seller emailed me again and Amazon accusing me of false claims and that I was trying to get money out of them. Please note that it was all over $27 pair of shoes. If I wanted to scam and file false claims it would not be over $27. I would choose an amount that I could really do something with. I would stay far away from this company in the future. After I sent a picture of my delivery, which Amazon told me I did not have to do but it was to prove a point, I did not hear back from the rude person behind the email. I would advise Amazon to remove their items from their website because that bad reputation will damage a company that actually cares about their customers.

Date of experience: August 27, 2013
Maine
1 review
2 helpful votes
Follow Emily D.
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Terrible customer service! They were first dismissive of my complaint, then rude, and ultimately threatening. Stay away!

Date of experience: May 20, 2013