Scribd

Joined Scribd/Everand a month ago. Their "free trial" is not free. They charged my account twice within that 30-day free trial period...once after two weeks of the trial and then at the end of it. I canceled my subscription and notified my bank of the fraud. Not only am I disputing the charges but a
Have had the bank remove the card from my account so they can't continue to steal from me.
I had hoped this subscription would be good...it seemed so at first. Then, I found out that not only are they fraudulent in their charges but there's a limit on how many books you can read in a billing cycle.
Initially, when you search online for a good ebook subscription, Everand seems like a good choice until you actually have to deal with them. The complaints about them outweigh the good reviews and all seem to have a common thread - deceptive business practices.

Impossible to reach them - this is just about the only company of its type that has no phone support at all. Everand should rename itself Ever-eady as they just keep charging!

There is no way to contact their support team, I meant to ask for a refund for a service I didn't use. I'm 3 emails and 15 days in and I still haven't heard back from them. Please think twice before using there are better alternatives out there and I'd suggest the company( if they aren't fraudulent and care even a little about their customer) please get a phone helpline or messaging helpline because emailing your support team is helpless and useless.

EDIT: I did finally get a refund. Thank you for support but I'd still recommend improving your support staff

I want to know why you charged me 73 euros. Is your subscrition only 10 dolars? I want an answer why you took so much money even though i canceld my subscription on google play. I request a refund.

After cancelling my subscription, I found they have continued to charge me. I tried to get in contact with customer support but they have not replied despite claiming to be available 24/7.
Do not pay this scam website! They are fraudulent!

I must change my bank card to cancel payment, they can't find me with my e-mail to cancel it, but every month take money from card. Useless aplication, no star

My free trial was from 09/13/23 to 110/13/23.

I canceled 10/11/23.

Attached is proof of these dates.

On 10/17/23, after receiving multiple attempts from Scribd to charge my card 11.99, my bank froze my card. They thought it was suspicious. Possibly fraudulent. Luckily my account was nearly empty, so they couldn't take money out.

Now I can either: somehow get Scribd to commit to NOT charging me, unfreeze my card against ALL advice from my bank and the rest of these reviews (which tell me Scribd will continue to charge my card long after my "free" trial is over), or mark the charges as fraud, cancel my card, and get another. Leaning toward to latter, as I'll likely never trust my card again after seeing that others get charged YEARS after cancelling.

This is ridiculous. I didn't even have a paid subscription. I had a free trial that I canceled early, yet they still charged me? It seems more like a business practice than a mistake, considering how many people have similar complaints, how long they've been coming in, how difficult it is to cancel at all, and how hard it seems to be to get in contact with anyone. People aren't even getting their renewal reminders.

PSA: A company that makes it hard to leave is a company that's hard to trust. Every design choice is intentional. I'm a software engineer. The website's layout, with a veritable labyrinth before you hit the REAL cancellation page, was specifically built to keep people from leaving. I'm not buying the "duplicate account" schtick as the cause of the fraudulent charges either.

At this point, Scribd is either maliciously stealing people's money or shamefully negligent with their users' account and billing information. I'm not sure which is worse.

I've spent the last couple days wondering why I couldn't use my card to get basic necessities like groceries. And to hear that it's Scribd?

Watch your back and your wallets everyone.

I have been getting charged since 2021! I have tried the customer service email, I only receive automated responses which does not help me. They have charged hundreds of dollars and I have never accessed their service once! I need to cancel this immediately, the email address associated with my account, for some reason is not working, so I cannot login! I need to speak to a customer service rep directly for assistance, and this is impossible with their automated system! Beware, they make it impossible for assistance, and to cancel!

I have been a subscriber for years and always find something new to read or listen to. Scribd has probably saved me thousands of pounds on books over the years and hours waiting for them to turn up in my local library. I like that I can dip into anything I fancy and then wander off onto something else if I don't find it engaging without the clutter and commitment of having to pay for a physical item. It's perfect for someone like me with adhd and a wandering inquisitive mind.

You guys are crooks! When i finally get an email back after numerous complaints. It states you cant find my info. I cant log on because my account dose not exist. NO CUSTOMER SERVICE SUPPORT! Now they take the payment 3 days earlier when it used to be taken out on the 10th. Maybe we need to find an attorney who will handle a class action law suit against these bastards. I wonder how much they have stolen from numerous people over the years.

Deceptive trade practices provide for annual renewal at then-current rate. No way to cancel once the plan automatically renews for 365 days at whatever rate Scribd extorts —nearly 30 percent for me. AI responds to disputes in an endless loop that never gets a human response. Phone customer service unavailable.

This is the guide to remove yourself from the eternal subscription.

So apparently, they make the confirmation page looks like a "successful cancel" but actually it's still a confirmation page. It took about 3 or 4 pages to cancel the subscription. We need to scroll down to the very bottom of the page to confirm the cancel.

What a $#*! move.

I didn't signed with them. Maybe pressed something when browsing, then they started to take money from my account, every month. Customer service rude, refund given for 2 months only. Avoid!

They will tell you that they send an email out before the trial ends, but they don't. I have never used Scribd after I signed up with a trial to see how it is, and with full-time college, the sub slipped through the cracks. They are like all others, just raking in subscription money for a crappy product.

This site seems to offer a 30 day free trial but even if you *think* you've cancelled within the trial period, apparently you haven't and they will continue to charge you. I was charged for two months before I noticed and have only been successful in getting one month refunded so far. I hope now my account is closed and that PayPal will come through with a refund for the other month. I've wasted a lot of time trying to communicate with them, they are slow to respond and the chatbot function will just send you in circles.

My wife signed up for Scribd and when she was one day late cancelling, they charged her for a year, $120. All information she was given was that they would charge monthly, so we are shocked that they stole $120. They refuse to give the money back. I am reporting them to the Illinois Attorney General's office in hopes that a criminal investigation will be undertaken since this is clearly illegal.

I have tried multiple times to cancel my account. They keep charging my card regardless of the fact that I clearly do not use their service. I used it once in my free trial late last year. It is now may and they keep charging me. Despite trying to cancel multiple times. The most recent communication was three days ago when they promised to cancel and refund me but when i look at my account it says they plan to charge me again in June. Terrible business model and very shady in my opinion that it is so hard to cancel. Highly not recommended

I have canceled my subscription and I received an email to that effect. I am still charged from May till now. You can't get to customer service or support service. While chatting with customer support, they will refer you to contact support( There is no phone number to contact support). There is no phone number. Scribd is fraudulent. Don't get caught up in this scam.

After forgetting about the 30 day trial I ended up paying for a month which was my fault. But now after trying to cancel for 2 months in a row, NO success. I've tried to email them and they don't even monitor emails by a human. Trying to cancel through their website just doesn't work. Complete scam and waste of time. Especially if you don't have the money to pay. I'll have to figure out something to get the $30 back that they took. I don't want to hear any excuses from them. Just want my money back :/

I was charged for a free trial and was told I would be refunded. I knew I was eligible for a refund because their policy stated so. I contact support and was told "I've reviewed your account, and I see that you've filed a chargeback for the transaction you want refunded" when I didn't do a charge back. I disputed with another Useless App called PayPal which ruled "The case was closed in the seller's favor as the transaction was canceled after the authorization date" but Scribd policy is if you haven't used the subscription and it's been under 30 days you'll be refunded.

No refund, scam app

Scribd claims they will remind you when your trial is over, which I only used because I needed a piece of sheet music, and then they don't send any more emails so you end up forgetting about it and then you end up paying for months of service you didn't use. Paypal doesn't help you get your money back because of the terms and conditions. Very unhappy with their services, which you cannot get a hold of them by phone and do not respond to emails.
However, I could see how the site would be useful for an avid reader, which I am not.

I did give a bad rating initially for scribd. It looks like they have a lot of fraud accounts somehow. But after putting a review on here they got back to me promptly and have refunded the charges. Would be good if they were more responsive through their customer service on their site!

My wife pays this credit card bill and thought Scribd was something I used for my work so she kept paying monthly fees for at least two years. It is something I have never used or accessed. Tried to cancel my account but one does not apparently exist. I requested a cancelation over a week ago and they have now charged me another month. I found a "no-reply" email from "Slideshare" in October 2020 thanking me for being a "LinkedIn and SlideShare" member and informing me that scribd was going to take over Slideshare business on December 1. I have never heard of Slideshare either. I have never given LinkedIn my credit card number.

UPDATE 5/17/2023
Their customer support did reach out to me.
My daughter used their service about 3 years ago when she was in high school and the account I was getting billed for is under her email. We will hopefully get this resolved now.