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My free trial was from 09/13/23 to 110/13/23.
I canceled 10/11/23.
Attached is proof of these dates.
On 10/17/23, after receiving multiple attempts from Scribd to charge my card 11.99, my bank froze my card. They thought it was suspicious. Possibly fraudulent. Luckily my account was nearly empty, so they couldn't take money out.
Now I can either: somehow get Scribd to commit to NOT charging me, unfreeze my card against ALL advice from my bank and the rest of these reviews (which tell me Scribd will continue to charge my card long after my "free" trial is over), or mark the charges as fraud, cancel my card, and get another. Leaning toward to latter, as I'll likely never trust my card again after seeing that others get charged YEARS after cancelling.
This is ridiculous. I didn't even have a paid subscription. I had a free trial that I canceled early, yet they still charged me? It seems more like a business practice than a mistake, considering how many people have similar complaints, how long they've been coming in, how difficult it is to cancel at all, and how hard it seems to be to get in contact with anyone. People aren't even getting their renewal reminders.
PSA: A company that makes it hard to leave is a company that's hard to trust. Every design choice is intentional. I'm a software engineer. The website's layout, with a veritable labyrinth before you hit the REAL cancellation page, was specifically built to keep people from leaving. I'm not buying the "duplicate account" schtick as the cause of the fraudulent charges either.
At this point, Scribd is either maliciously stealing people's money or shamefully negligent with their users' account and billing information. I'm not sure which is worse.
I've spent the last couple days wondering why I couldn't use my card to get basic necessities like groceries. And to hear that it's Scribd?
Watch your back and your wallets everyone.
Ello D.'s review of Scribd earned 2 Very Helpful votes
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Hi there, thank you for bringing this to our attention, though we're truly sorry for any concern this situation might have caused! Reviewing your support ticket #5115961, along with the account linked to that email address, we did confirm that your subscription was canceled and expired on October 11,2023, with no charges linked to that account. We'd be happy to further investigate this to ensure there's not another account linked to those attempted charges, or to merge your accounts if we do find a duplicate responsible for the charge attempt, so if you still need assistance then please don't hesitate to create a new support ticket using this link: http://bit.ly/social-support-help. We'll have a specialist get back to you as soon as possible. Thank you again, and we hope you have a great week ahead!