Scentsy

I've been using Scentsy for years but I've just about had it with the customer service. I guess I'll go back to scentsationals at Walmart or yankee candles. They tell you they have a life warranty on the warmers I've had two warmers go out on me they did not replace they are full of it after my first email they stopped responding totally upset

Awful customer service! I have never received my item which was ordered over a month ago on the online store and have tried complaining. It has taken me to have to raise a claim on PayPal to get any response from the company. They have not offered me a refund or any compensation for the £6 shipping fee I paid. They just keep constantly telling me that's it's my responsibility to track my parcel via UPS. They are the worst company I have ever experienced and I will never use them again.

I bought 4 boxes of dryer discs. The discs themselves smelled good. The laundry did not have any scent at all using them. There are 2 in a box so I tried using both at the same time. Still no scent on the clothes. They are supposed to each last up to 15 loads. If load number one didn't have scent surely the rest won't. I contacted customer service and you can only return them unused and for the same product. How could I try them and have them unused? And why would I want more discs when they are useless. Plus pay return shipping. Not happy and won't buy again.

Don't buy their wax! I was so sick for 3 months until my Hubby and I figured out it was their wax causing my symptoms! Cough, runny nose, sore throat, lungs felt like they were scorched, dizzy, etc…. Please don't use this product if you have young children! They don't tell you about the chemicals in their product, BE AWARE! Research before you buy! This was a birthday gift and I was sick ever since, until we finally discovered the cause! Would not recommend!

I signed up thinking it was going to be fun. Its not It's 100.00 and then a kit it's -another 45.00 to have an account each month if you sell you get a commission but you can't use that money everywhere they track what you buy and the security is super tight. I went to my local grocery store in my town they said it was denied imagine hearing that after you sold 400.00 and your commission is nice but you can't use it no funds shocking. They have no customer service each employee is rude you have to call each time to take the security off my card. They monitor what you buy. I'm 40 years old I don't need a babysitter. Scentsy is a Joke no discounts the people that work there are rude and there is no help or training. Don't waste your money you do give get a free gift an air purifier but I had to trade mine in it didn't work it broke three times leaked everywhere the changing of the colors didn't work and it melted, the items break and not high quality horrible gifts that break down. The whole experience has been a joke …

The corporation has told all of their distributors that the Scentsy products are made and manufactured in the United States. This is not true. The box for the wax melt warmer we just purchased clearly says Made In China. On top of lying to their distributors there are the numerous human rights violations that are perpetrated upon the Chinese workers on a daily basis. PLEASE PLEASE PLEASE do not support this terribly unethical company or any other company that has their products Made In China. Lets make a difference

I love Scentsy products! Their cou ter cleaner is my absolute favorite. Been using Scentsy for about 9 years. Haven't found anything comparable.

If you think you're buying from a good company, think again. This company is HORRIBLE. Anne and her husband Chris used to (or maybe even still do) run a daycare that was just an excuse to get five-year-olds to scrub their floors on their hands and knees with scalding hot water, pick up after their dog, and pick up rotten apples from their backyard, etc. Complete child labor and child abuse. Had children making and packaging their wax melts for them, no supervision AT ALL. Owners are horrible, bigoted people and I honestly don't know how this business is still up and running.

I have purchased some beautiful warmers in the past. I recently purchased 3 holiday warmers and 2 regular warmers. I only liked one of the holiday warmers. All of the other warmers were cheaply made and you can see the light bulb through the cheap glass. The pictures online don't show the bright bulb blinding and shining through the warmers. I ended up donating the warmers I didn't like to a pet rescue thrift store. Sadly, I won't be buying any warmers anymore.

Excellent concept, great scents, refusing to let me leave?
There are no ways to cancel your subscription other than emailing customer service. I've emailed them multiple times asking to cancel my subscription, no reply and no cancellation.
Be aware before you choose to join!

I purchased $130.50 for Scentsy bars and they don't last more than a day! I have 3 burners in my small apartment and you can't smell them. Will never buy again! It would be nice to get a refund!

This review is really just for the Winter Retreat warmer. I was so excited to get it but I'm disappointed! The pictures show a warm glow that reminds you of a cozy winter cabin but the bulb that came with it is bright! It is so bright that it takes away from the top of the warmer that's not lit up. Like when you look at it, you only see the bottom part because it's so bright! I'm hoping I can replace the light bulb.

We just had one of their wall plug models leak sticky garbage everywhere. I was so mad, I threw it in the garbage, along with all the crappy wax cubes it came with. If you get the stuff on anything, it's brutal to clean. It's like sticky laundry soap. Just horrible! No more of this garbage in our house. We're done with it.

The scent is so weak u put in a new cube and u can only smell the sent if ur standing over top of the warmer. At this price they should be making and effort to make the scent stronger asking for all the money I have paid. I can't believe the bland sent at this point would rather use a 2$ air wick

I like scentsy I like the scents and warmers, but as soon as you like something they discontinue everything you like. One of my neices broke my artichoke warmer I just got, and of course discontinued, and I can't buy it again, I fell in love with mulberry discontinued.

I have waited over three weeks for my package I order and I have not received anything I called customer service and they told me I have to wait seven business days for it to be sipped it takes a whole month to wait for something I ordered never ordering from them again don't waste your time and money

Hi, I like Scentsy products for the most part. Their large warmers look nice anywhere and are out of reach to little ones, mostly. I wanted to buy a night light for my granddaughter and I thought, not only would it be a light but it would be a great way to add scent into her room. I asked about the wax in fear that she may touch it and I was told the wax does not heat up and will not burn her. Well, that may be true, but no one ever warned me about the ceramic vessel that I bought, rose nightlight, would get so hot it would burn the flesh off her. Luckily my daughter plugged it in with the 17 watt bulb, that was supplied, and the rose got So Hot! From what I understand it should only be a 12 watt for a miniature light. I am really upset that one; we cannot use the product as is and two; we now have to find a new way to light the light so not to burn her. Not cool!

I never tried Scentsy because I would only buy Yankee Candles due to the reputation and cozy smells. I gave Scentsy a try based on a friends highly satisfied review and experience of the product and brand they trusted & tried. Paige Kelley a new Scentsy consultant is who assisted me when I told her what I wanted my house, kids clothes and all around house odors to eliminate and I will say, she was spot on! I told her I would love my house to smell like a vacation and she recommended the most perfect wax to make my home/office smell like I was in San Diego. I told her I wanted my grandson to sleep well so his mom (my daughter) could also sleep well, she sent me samples of all of the calm baby smells that helped put my grandson to sleep so she could have free time and relax. What an amazing product to share with loved ones. Smells for every season, occasion and need. Thank you Paige Kelley in Virginia Beach, Virginia for the best representative I have ever had the pleasure to do business with and for really taking the Scentsy brand to the level and quality of product I wish to invest in!

I have ordered from Scentsy for years. My warmer has lasted well over 6 years with one bulb. The wax melts are always good quality. I don't love every scent that I buy, but I have never had to deal with customer service. Their site says that wax melts can be returned for exchange if not used. I typically always use the melts before deciding I don't love the smell. I wish there was a place on their website to read scent reviews before buying. Also wish they offered free shipping with minimum purchases.

Their Australian consultant Ali Collins needs to be taught how to deal with customers. People like her should be given proper customer service training first and then make them sales consultants. She is very impatient and has no respect for others. Asking questions about Scentsy products puts her off so why be in this business. Its people's hard earned money and they have the right to ask details about the product before spending on your products. Very very RUDE!

I wish I would have read more reviews before spending the money. I purchased 2 mini fan diffusers and 3 packs of pods a total of $77. Definitely not worth the money at all. The pods don't smell like anything. We have both going in a small space and still no scent. What a waste of hard earned money.

I like scents and candles so a friend sent me a small scented wax sample. It's just like all MLM … you have to buy one of their warmers supposedly to properly use their waxes and they've got a few big name brands so it looks legit. Fast forward to me ordering ten wax bars and two wee scent bags. The seller Becky won't give me an invoice or quote for my order even after being asked several times. All of a sudden a box shows up, no return address. Why it's my Scentsy order! And the charge for this is FOUR QUID SHORT OF £80! For that small amount. I've never been so angry in all my life! I send her a note with a photo of the items telling her she's over charging me. She writes back that she's given me a huge deal! Can you imagine! How delusional can you be! No apology, no offer of return…. Nothing. The wax bars smell nice but aren't worth the overpriced charge for some cheap wax and a bit of scent. Please learn from my mistake and don't support this hideous Multi Level Marketing company.

I love Scentsy products. I have floral allergies so I was very pleased to find a nice selection that I could use. I LOVE the bath soak, the cleaners (Johnny Appleseed is my favorite) and the warmers. I had an issue with 1 order and it was quickly resolved. Will be a customer for a long time!