Rogue Fitness

Some Rogue phone Customer service reps are hesitant to help, I would give the 2 reps I spoke with today a negative star. You are giving a bad image to an otherwise great company.

I purchased a sit-up pad for $50. I should have paid attention to the reviews indicating that it was not comfortable and too hard, which turned out to be the case. I returned the pad promptly unused, but ended up paying them $32 for shipping! I requested some reimbursement, and they refused and insisted I pay for all shipping charges. I would advise being extremely careful before buying from this vendor.

Not at all surprising to see that this company has such low reviews. I purchased a Concept 2 ERG bike in June of last year (2022), and though Concept makes a short seat option, Rogue Fitness does not offer this option, or let you know that it is available. So I bought a bike that almost works for me, being 5' 2" with short legs. After developing knee pain my physical therapist determined that my bike was not set at the correct height (too tall), but I can not adjust it low enough. After some research, I found that they actually do make a short version. Rogue Fitness is unwilling to accept a return or purchase a short seat for me. They are catering to tall men and have zero concern for short humans. I hope they go out of business. Note. They lost a good customer. I have bought both the rower and bike and had planed to buy the skier as well. My son has all three machines as well.

I received a defective echo-bike and the seller is refusing to refund me the money even though this is a breach of contract on their behalf... the bike caused me to injured myself the first time I tried using it due to its defects. Their general manager Terry Zeller told me to F off -overall, extremely unprofessional, rude and disrespectful- I'm in the process of hiring an attorney. Do NOT recommend!

Ordered $1500. 00 in products at Rogue Fitness website. Called customer service and got hung up while I was asking a question. First red flag. Ok, I tried again and that time the attendant wasn't helpful and also not pleasant to speak with. Ended up cancelling my entire order thanks to the attendant name Alain D. I'm taking my business elsewhere, I can now imagine how bad it would be if I had to contact Rogue Fitness again for a warranty issue.

Rogue had sent me the wrong item and when I contacted them to obtain a return label they informed me it was my responsibility to pay for return shipping for the item they had wrongfully sent. I had already paid $65 to have the item shipped and now I was expected to pay to ship it back? The customer service representative was incredibly rude and condescending and refused to send me to a manager to help resolve this situation. Beware of ordering from this company.

Their clothing sucks and is poorly made and fitted. Customer service told me "Tough Luck, stuff varies" (paraphrased) and made me pay to send back stuff improperly sized (defective products). I wont buy clothing from them. But just so you know... if you order ANYTHING, it will never arrive in a timely manner and will come from all over the globe with different "mailers". Super pissed about the responses when I asked them to take back their crappy clothing. Their equipment is pretty good. I have a lot of it.

Good luck reaching a live person at rogue. I had an issue assembling a product and couldn't reach anyone. I tried every promt from customer service to sales to accounting. Every mailbox at rogue says it's full! Can I tell you how annoying it is to have a partially assembled piece of equipment and can't get any help. I've spent thousands with rogue and won't spend another penny. I can't believe a company as large as this doesn't have someone answering the phone. What if I wanted to talk about equipping a commercial gym? I'll try sorinex next time even though they are a bit more expensive.

DO NOT PURCHASE FOR STUDIO/COMMERCIAL GYM! Let me start by mentioning their products look great and are aesthetically pleasing. But there are many areas of improvement that are needed. One if you're a business I would suggest steer clear of their products and customer service. They're quick to sell you products but are not flexible with making adjustments to fit your business. Customer service was horrible, I was looking to return a few products after making a huge purchase for my studio gym and they tried to make it as difficult as possible to get it done. It took about a month to be able to just send back products. Their product are extremely oversized and are not fit to be in regular space. When purchasing equipment and having a career in the fitness industry I was expecting their equipment even based on their descriptions to be able to fit in a traditional commercial gym setting. No, they fit but only after taking out part of your ceiling since the engineer didn't account for the space it takes to assemble and place upright. With my purchase, they sent me 9 pallets and did not offer assembly literally they treated it just like a transaction with no type of service. So if you are looking to start a gym DO NOT PURCHASE FROM ROGUE.

Ordered package and guaranteed delivery before Christmas. I notified them immediately after seeing me delivery was scheduled for 12/27. They said UPS is not calculating for their terminals being open on 12/24. Come on. UPS has been in logistics before Rogue was even a thought. Surprise the package was delivered on the 27th. Rogue says you can send it back and we will refund you. I should have followed my own advice. Any company that does not have a number to call like American Airlines, you should know their service is poor.

I purchased a squat rack paid $930.00 It took 1 month in a half before I called since my package never got delivered. Apparently they got my address wrong and the package had got lost. Once I told them I no longer wanted it and my money back. What do you know a few days after asking for a refund my package was finally delivered I than had to pay an extra $250.00 to send it back even though I told multiple different phone reps I no longer wanted it in the first place while it was "lost" they completely screwed me over, my package was all beat up, it came 2 months later and I still haven't got a refund. I suggest nobody buy anything from this company. The customer service is awful, its been a nightmare getting a refund, This company is very fraudulent & If i could give it no stars i would.

I have an account set up through Rogue fitness Website to purchase fitness equipment. My last order in mid December came went no issues, but I then received 2 messages from an unknown source that offered a "Cashback" indicating it was from Rogue Fitness! I have tried several times over a 2 week period to get a response from their customer service with NO REPLY or response that my personal information has not been compromised. I have have to cancel credit card and it's an absolute joke they have a customer service department that gives an automated reply they will respond in 1-2 days! Obviously they don't care about a fraud scam through their website or the customers affected so the only option left is legal action. Curious is other customer have has the same issues and we can collaborate on this matter.

Don't trust their website reviews as I've confirmed they delete all the negative ones.

They shipped me an order with most of the parts missing, then I had to fight with them over email, then shipped another order with the "remaining parts" which was also missing parts, then had to fight with them over email, and finally got all the parts after a week later.

The parts were machined sloppily and didn't align properly. The thing is a pain to use because of it.

Prices are like 2x every competitor and you pay for shipping. Completely not worth. Find someone else.

We have a Rogue squat rack, and recently ordered the add-on plate storage... somehow, they shipped it to an ENTIRELY wrong address in a different state, and one we've never been to. They take no responsibility! Told us to change the address with UPS, which UPS said THEY need to do. E-mail exchange was completely uninformed and unhelpful, and we've been on hold on the phone for over 45 minutes.

Ordered an extremely expensive rack from Rogue. It took forever to get here (however due to COVID and shipping issues, I understand).

They didn't send a large chunk of the parts needed for me to actually build the rack. Upon contacting them, they told me that they "forgot" and would be sending them out via the slowest shipping method possible. So now this is another few weeks I won't have my rack.

The rack uprights are all scratched to hell, dented, and have orange peel paint.
(The pictures are two spots on two different uprights, all 4 uprights have the same or worse cosmetic issues) I contacted Rogue about the issue, who had me send them pictures.

They got back to me a few days later, saying they would offer me $75 since the issues are "largely cosmetic".

Paying $2000+ dollars for a power rack means I'm paying for the quality. The idea that they would think this is okay is insulting.

I'm very familiar with the equipment. I've used it many times and when doing my home gym I didn't even shop around. Big mistake. I'm not sure I would have found a better set up. My problem is the service once order was placed. It took over 2 months to pack the order and now it is with a freight company that won't deliver the product to my door. It comes to my curb and yes there is a big difference especially if you have a long driveway.

So Im not in a dispute over my driveway length. The recommendation from Rogue. I rent my own truck and drive and get the material from the freight warehouse myself. Nice work customer service. Eventually this type of stuff will erode brand hopefully. Buyer beware. Not good people on that side of the trade regardless if their equipment is well made.

I recently purchased their premium Ohio belt for $150, after shipping and taxes it was nearly $200. I purchased this belt with high hopes. My waist measures around 38 inches, depending on the time of day. The extra large according to Rogues size guide fits a 34-41 inch waist. The belt I received fits on the tightest setting. Again my waist is 38 inches. If I lose any weight at all this belt with be useless to me. I either received the wrong size or the size guide is not correct. When I contacted rogue about exchanging it they wanted me to pay for the shipping. I already spent over $20 to ship it to me and now they want an additional $16 to ship it back to them. I'm sure they also want me to pay to ship the correct belt to me. The shipping alone will total around $60 all because they either sent me the wrong size or the size guide is off. Basically I would have to pay for their error. Do yourself a favor and buy from a more reputable company. I will never buy from them again. Hope this review helps

I spent over $3K on a package that included over 15 different products from Rogue. It is now over two months later, the package has been misplaced and I have not received an explanation of where it is, when to expect it, etc. There have been two parts that have arrived and one piece was damaged. I highly recommend staying away from this company.

I have to admit that I read some of these reviews and was concerned about buying from Rogue Fitness. I decided to go ahead and placed an order for a full set of bumper plates, an Olympic bar and an HR-2 Half Rack. After I placed my order, they replied that it would not be ready for 6 weeks - which was 2 - 4 weeks longer than they represented on their website. As it turned out, however, they did a great job! All the equipment arrived in just over a week and they were very responsive to a couple of questions and minor order changes. And as you would expect from Rogue, the equipment is terrific. All in all, I had a very good experience with Rogue.

Purchased there echo pull up package bands, which showed a picture of all the bands at a cost of $80 + $13.91 for shipping & taxes. Same picture showed up on the final receipt! Once I realized that it was not what they advertised I called and asked to return the item do to the misleading add, and exchange it for another item. They refused to void the return item shipping cost even though I informed them that I would be willing to pay for the shipping fees for the new item. NEVER had this issue with Amazon, Walmart, etc...
Purchasing an $80 product from ANY other vendor would have cost me $0 in shipping or return fees! STAY AWAY FROM THIS NICKLE AND DIME SHOP!
Attached photos as proof...

Extremely unprofessional customer service. There was an issue with my address and they mentioned they cannot do anything on their end. I asked them to keep the rope and refund me for it. It's been 6 phone calls and countless emails, they kept saying the earlier rep did not process it correctly and I should get my money in a week (for every phone call). Never got my money. Definitely a fraudulent business.

I made an online purchase which they shipped right away. Unfortunately somewhere with the carrier (had tracking #) the package didn't deliver. When I reached out to Rogue, I was able to immediately speak with live person. They listen to my concern (early Christmas gift) and indicated they would follow up with the carrier then sent me an email on the status. I waited one day to see if the package would be deliver before responding to Rogue. I didn't have to respond because Rogue overnighted ship my order for a second time. Very please with my experience and truly appreciate great customer service. Note we previously have purchase home equipment (squat machine, weights, barbells, bench) in 2021 and found Rogue USA made product to be great quality.

I bought 4 Military 45 lbs plates and they showed up defective, i sent them back for a exchange only to get ripped off $264.00 for shipping/handling that they wouldnt not credit me for after CS said they would.
I even wrote a letter to the CEO and nothing.
Pretty messed up for a place that i spent a couple grand in exercise equipment to do that to anyone let alone someone that spent alot of money with them. Horrible CS..