• Petallush

Petallush

Overview

Petallush has a rating of 2.93 stars from 336 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Petallush most frequently mention customer service, return policy, and full refund problems. Petallush ranks 125th among Women's Clothing sites.

  • Service
    147
  • Value
    59
  • Shipping
    59
  • Returns
    64
  • Quality
    292

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 56.3%
Positive
89
Neutral
7
Negative
62

Instant Feedback

5,607 reviews

18
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Overall the sizing was very inconsistent and customer service was not helpful in the return process.
  • I reviewed the return policy prior to placing my order, so of course I am going to return the items that did not fit.
How would you rate Petallush?
Top Positive Review

“My sweet mother in law sent me the wrong sized dress”

Lauren B.
4/26/24

My sweet mother in law sent me the wrong sized dress. We're in the middle of moving and things are hectic and you guys have been so helpful and kind! It was a huge relief not having to work out sending the return because we don't have a printer and that was another thing on my plate. I was a VERY generous offer and didn't have to pay much. Thank you so much. You guys are amazing and I'm so excited for my dress!<3

Top Critical Review

“One star is too many.”

Lynn M.
3/30/24

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Reviews (336)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (111) return policy (48)
Thumbnail of user susany605
1 review
0 helpful votes
November 16th, 2021
Verified purchase

Easy and fun. It's a gift. I'm sure she will like it.

Quality
Thumbnail of user erical442
1 review
0 helpful votes
June 19th, 2023
Verified purchase
• Updated review

I like the clarity, but on my phone, I can't see the review details for each product.

After ordering- I have not received anything and it has not shipped in a week and a half. I'm concerned about clothes quality of product if this is starting quality from this business.

To be fair, they responded when asked about my order. But nothing has really changed.

Reason I chose this business:

The modest selection! It’s more difficult to find more modest clothes (online and in store) but I am heavy set currently- so I’m a little concerned of the fit.

Service
Quality
I like the clarity, but on my phone, I can't see the...
May 9th, 2023
Verified site experience
• Previous review

I like the clarity, but on my phone, I can't see the review details.

Reason I chose this business:

The modest selection! It’s more difficult to find more modest clothes (online and in store) but I am heavy set currently- so I’m a little concerned of the fit.

Thumbnail of user rachelz241
2 reviews
1 helpful vote
February 27th, 2024
Verified purchase

Super easy I have been looking for a few days for dresses and these caught my eye and I had to try I am praying they fit as this is my first time trying. The website was beautiful although a little clunky with a new window popping up every time I clicked on something so then it was hard to tell if everything I selected was in my cart. But it worked out in the end and I pray the dresses fit me

I received my order and the one dress I was able to get on but it was difficult to remove... and the one other one after trying on I don't like very much its too long and feels a bit frumpy

Reason I chose this business:

I saw an ad on instagram

Quality
Thumbnail of user lynnm1502
1 review
0 helpful votes
March 30th, 2024

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Tip for consumers:
Buyer beware. This company is a ripoff.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryannem73
1 review
0 helpful votes
December 23rd, 2021
Verified purchase

I was happy when I received my dresses in the mail. They fit right and were made from good material.

Service
Thumbnail of user judis96
1 review
1 helpful vote
August 16th, 2021
Verified purchase
• Updated review

I wish your coupon codes worked. I waited a long time for delivery, but the dress is well worth it.

Reason I chose this business:

It popped up in a search for navy dresses.

Reason I chose this product:

I liked how it looked on the model. My husband picked this one, too.

Quality
I wish your coupon codes worked
August 2nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

It popped up in a search for navy dresses.

Thumbnail of user mandyb298
1 review
1 helpful vote
February 20th, 2024

I bought 4 dresses for my girls and one came in the wrong size. Not only would they not let me return the dress for the right size they wouldn't refund my money. After a month of dealing with their customer service I finally settled for a half refund, which they never refunded! It's been a bad enough experience that I'll never be back. It's a shame that their return process is so terrible!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolynw1263
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Would look to enlarge product picture to view close up, also description does not give a full account

Reason I chose this business:

Found something that may work for my style

Service
Quality
Thumbnail of user annk525
1 review
0 helpful votes
March 24th, 2022
Verified purchase

Thank you! Easy k; lk'; salkldsjf'ldjflajd'flajsd'laj'sdljf'asldjf'lsa

Quality
Thumbnail of user julieg1542
1 review
1 helpful vote
December 19th, 2023

I'm so disappointed with this company. 13 messages back and forth with this company and still no return authorization. The clothing fits very small and it is of poor quality/color. The company did not ship my complete order and asked for multiple pictures and for me to weigh the box to prove that an item was missing. No packing slip. Poor English in email correspondence. Buyer BEWARE!

Products used:
shirts and dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user mckellf
1 review
0 helpful votes
October 4th, 2021
Verified purchase

Decent shopping experience and got the dress in about a week… just a lil disappointed in the size chart. Followed it and the dress was too tight on my bust. Will try to return for a larger size.

Reason I chose this business:

Saw an ad on insta

Quality
Thumbnail of user colleens402
1 review
0 helpful votes
April 11th, 2022
Verified purchase

Easy ordering! User friendly. Safe ordering. Good choices.

Quality
Thumbnail of user cathyd602
1 review
0 helpful votes
March 25th, 2024
• Updated review

The site never tells you it isn't an American site. The charge to my card came from Paris, France. Every piece of clothing I ordered comes from China and so the sizes run a size or two smaller than American sizes. I measured and went with the size bigger and even that is tight. I am VERY disappointed in the site. I probably won't be ordering from them again.

Tip for consumers:
I honestly don't think this is an up and up business. I think it is just another one coming from China.

Products used:
A blouse and 2 dresses

Service
Value
Shipping
Returns
Quality
Order never received
March 4th, 2024
Verified purchase
• Previous review

My experience is HORRIBLE as I have not received my order.

Reason I chose this business:

Cute dresses for a reasonable price

Service
Quality
Thumbnail of user patriciah1777
1 review
0 helpful votes
August 14th, 2021
Verified purchase
• Updated review

The dress is perfect and the size I always wear…but…way too tight across my chest. Everything else is great!

Reason I chose this business:

Saw the dress and wanted to buy it.

Quality
Super easy!
July 4th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw the dress and wanted to buy it.

Thumbnail of user nicolad61
1 review
1 helpful vote
September 30th, 2021
Verified purchase

Loved the styles as they are unique and great value for money too. I was worried they would not fit and the return process would be a nightmare but luckily only 1 of the items was not a great fit on me and I will probably just give that to a friend

Reason I chose this business:

Facebook ad

Quality
Thumbnail of user aprilskywilliams
1 review
0 helpful votes
April 6th, 2024

Dress was supposed to fit a size M 8/10 and I am only a B cup, size 7 and it was so tight in the chest and back I couldn't move my arms or get it on or off easily. When it was supposed to be a little big. Dress was translucent as well and when I contacted them to return it the girl who answers named Rachel tells you you can't have a full refund and they do not want the dress back. Only offered $22 about half of what I paid and these dresses aren't cheap they're almost $50 a piece, definitely not worth the money. Paid $12 for the dress to be mailed back anyway since I can't wear it.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryb4397
2 reviews
0 helpful votes
May 4th, 2022
Verified purchase

Good service Thank you. The items arrived in a timely manner and looked exactly like the picture.

Reason I chose this business:

I needed a quick find. Lots of choices

Quality
Thumbnail of user phattarawadeec
1 review
0 helpful votes
January 14th, 2022
Verified purchase

Good experience with the company and fast delivery and the good quality of the product

Reason I chose this business:

Great designs

Quality
Thumbnail of user nancys4009
1 review
0 helpful votes
March 8th, 2024
Verified purchase
• Updated review

I had order some dresses and the order dropped off the computer. I hope I don't get two orders of the same dresses. I have received on email with the 2 orders. I tried to contacted someone about the order, but they make impossible to talk with a human. I am very upset with the whole experience working with the company. Can't the company afford to call a customer.

What customer service. I never talked with anyone from the company. I had a text from a man called Kent, but he didn't work for Pettallush. He was a go to guy from another company.

Reason I chose this business:

I like the styles and I like long dresses.

Reason I chose this product:

I liked the dresses. But I guess I will never see them.

Service
Quality
I had order some dresses and the order dropped off...
February 20th, 2024
Verified site experience
• Previous review

I had order some dresses and the order dropped off the computer. I hope I don't get two orders of the same dreeses

Reason I chose this business:

I like the styles and I like long dresses.

Thumbnail of user sarahk1980
1 review
0 helpful votes
February 28th, 2024
Verified purchase

Dresses look nice but one of them was not the colour like in the picture. Taupe green should have been taupe green but when I received it was rather grey.

Quality
Thumbnail of user maryd2468
1 review
0 helpful votes
January 27th, 2022
Verified purchase
• Updated review

Very nice selection of pretty but modest women's dresses. I ordered them sent priority and received my order in a very timely manner. The clothing is just as pictured on the web site. One of the dresses is too small in the bust but the others are fine (XL).

I contacted their customer service to ask them where my order was as I had not received any information after I placed my order. They responded quickly to say the order would be on it's way and then I received my order 3 days later.

Reason I chose this business:

I liked the selections.

Reason I chose this product:

I was looking for some new clothing i could wear and buy at an affordable price.

Service
Quality
Very nice selection of pretty but modest women's dresses
January 20th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I like the selections

Thumbnail of user rachels1227
2 reviews
0 helpful votes
May 15th, 2022
Verified purchase

User friendly. Liked the presentation of the products.

Reason I chose this business:

Found this dress on site

Service
Quality
Thumbnail of user paiger189
1 review
0 helpful votes
February 1st, 2024

Terrible company! I had to return my dresses to Petallush. At first they tried to negotiate for me to keep the dresses for partial in store credit. I finally persuaded them I really did want a refund. I followed their instructions for returns and provided them a tracking number. They verified they received the tracking number. After I realized I hadn't received a refund from them, I reached out to request my refund. They ignored each of the emails I sent about not receiving my refund. I never received the refund and even paid for the shipping to send the dresses back! This company has the worst customer service and they don't even have a phone number to call them at. So frustrating!

Tip for consumers:
They are impossible with returns! Don't plan on returning what you order!

Products used:
Ordered dresses but returned them for no refund!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellib249
1 review
0 helpful votes
March 20th, 2024
Verified purchase
• Updated review

Haven't received my items yet, but have already been charged. Not pleased

Just received an email that is all.

Reason I chose this product:

I like the dresses but I will not be ordering again due to the shipping and the horrible tracking company. I will let my friends know my experience as well when they ask me.

Service
Great looking clothes
February 29th, 2024
Verified site experience
• Previous review
Thumbnail of user annp811
1 review
0 helpful votes
February 14th, 2023
Verified purchase
• Updated review

Great.looking dress fits well, good delivery time great company good after sales info &back up.

Reason I chose this business:

No reason just looks good

Reason I chose this product:

I liked the look of it.

Quality
Great.looking dress time will tell, hope it fits
February 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

No reason just looks good

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From the business

Company Representative

Thumbnail of user petallushs
PetalLush S.
Typically does not respond to reviews

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