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ParkstreeReviews 1

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Parkstree Reviews Summary

The company has garnered a reputation for inadequate service delivery and poor customer support, as evidenced by recurring themes of unfulfilled contracts and lack of accountability. Customers report frustrations with workers not completing tasks as agreed, leading to feelings of dissatisfaction and distrust. Additionally, interactions with management have been described as defensive rather than constructive, exacerbating customer grievances. While there are hints of potential in their service offerings, the prevailing sentiment suggests that significant improvements in communication, oversight, and execution are necessary to enhance overall customer experience and restore trust.

This summary is generated by AI, based on text from customer reviews

Ohio
3 reviews
5 helpful votes
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Avoid Parks Tree Service
February 11, 2022

Contracted for "by the hour" two hour pruning. Workers completed almost nothing and were doing nothing when I went outside after about 45 minutes. The lead worker was actually just hanging out in the bucket nowhere near a tree, the other two down on the sidewalk. I spoke with a worker who said the crane they had couldn't reach the branches.

They were supposed to clear the snow from the driveway of the house next door and work from there.
They were aware and in agreement with that the day before the job was scheduled. They brought a plow with them but they never used it or cleared the drive. They took off one branch that they could reach from MY driveway and a couple of low branches from another tree that was not the tree I contracted for. Then they began hiding.

They were informed by myself and my son that we didn't care about the tree in my yard, they were contracted to prune the tree next door which is dead and dangerously hanging over my house. One of the workers told me they couldn't reach it. They couldn't reach it because they were in MY drive and not where they were supposed to be, the drive next door. When they finally cleared the drive that they brought the plow to clear, they were quite able to trim the agreed upon tree. They thought they could take down one branch and then hang out for a couple of hours and get paid. It didn't work that way.

Since they were all so young, I figured a supervisor from Parks would whip them into shape, but Parks response was inexplicably hostile, defensive and dishonest. They knew the crew wasn't doing what they were contracted to do. They knew the crew wasn't working from the agreed upon location. But instead of seeing that the job was done and done correctly, they decided to attack me. It should have been a very simple, straight forward two hour job and it was turned into a huge hassle. No one needs that. Avoid them.

Date of experience: February 10, 2022