• Hairthirst

Hairthirst

Is this your business?

Overview

Hairthirst has a rating of 1.0 star from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hairthirst most frequently mention phone number problems. Hairthirst ranks 709th among Hair Care sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • NEVER REPLIED TO MY EMAILS AND THE PHONE NUMBER IS A BUSY SIGNAL.
How would you rate Hairthirst?
Top Critical Review

“Scam?”

Laurelie H.
2/23/23

They charged my credit card $32 for hair products. There's no order status available. They did not ship the items. Customer service number says "User Busy". I wrote an email asking for a refund... waiting for a reply. I will not use this company again. Should have cross checked the website before ordering... now I see other similar reviews! Won't use them again.

Reviews (15)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (6)
Thumbnail of user laurelieh
1 review
0 helpful votes
February 23rd, 2023
Verified purchase

They charged my credit card $32 for hair products. There's no order status available. They did not ship the items. Customer service number says "User Busy". I wrote an email asking for a refund... waiting for a reply. I will not use this company again. Should have cross checked the website before ordering... now I see other similar reviews! Won't use them again.

Thumbnail of user caroll530
1 review
1 helpful vote
April 27th, 2020

This appears to be a scam website. I placed an order, received confirmation and then the wait began. The products never arrived. Like other people who left reviews, their "customer service" phone number appears to be bogus. I tried calling several times and could neither talk to a live person nor leave a message. I also sent multiple emailsno response. Interestingly PayPal heard back from them and refunded my money. If they are a legit company, they are a poor excuse for one. Buyers beware!

Service
Thumbnail of user debbii2
1 review
0 helpful votes
November 26th, 2020

I ordered product from them on 11/17. Sent an email on 11/19 cancelling the order. I never heard from them. Despite sending several more emails, they never responded and shipped item., or should I say they created a shipping label on 11/23. No further information is available. What a scam. They should be out of business. Wish I had read reviews prior to ordering. I would have never ordered..

Thumbnail of user lancem168
1 review
0 helpful votes
January 19th, 2022

Scammed out of $50, product paid for but never received, phone number/e-mail addresses NFG on follow-up. PayPal investigated and refunded my money, but a charge from a website company in Israel showed up the day after my order, billed to my credit card, which was bogus as well and is mentioned because of the timing. Contacted the website company and was asked for more credit card details which I will not provide, possible a pfishing attempt. Blowing the whistle as loud as I can to regulators on this.

Tip for consumers:
Don't.

Products used:
None. I never received any.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyh774
1 review
1 helpful vote
May 8th, 2020

Thought I found a gem to get my hair products since I couldn't get my hair done at the salon. Boy I could not be more wrong. The phone number is a construction worker who had no idea this place was using his number. Then I emailed 5 times no response finally i get a quick, "you received your order" response. WTH if i received it i wouldn't be trying to get a hold of you... dont use this place a huge SCAM

Thumbnail of user christis63
2 reviews
0 helpful votes
July 20th, 2021
Verified purchase

Wish I'd seen this before I ordered from them... I'm getting the same thing, no response to my emails, I call and get a busy signal. I ordered the product 2 weeks ago and it hasn't shipped and no one responds to emails and I call and it's a busy signal...

Tip for consumers:
Do not fall for the banana in the tail pipe trick, they are not a legit business, they ripped me off $54

Products used:
I never recieved the product, it's a scam company

Thumbnail of user susans2128
1 review
2 helpful votes
May 15th, 2020

I wish I had read other reviews before placing an order. I eventually - like 6 weeks later - got the product but only after I escalated to PayPal. Nobody answers the phone and it took multiple emails and many weeks to get a reply to my request for status. To make matters worse, their response was to tell me to be patient. An email requesting that the order be cancelled and refunded was never acknowledged. I will never buy anything from them again and I suspect if PayPal hadn't contacted them on my behalf, I'd still be waiting for the products.

Thumbnail of user muhammadt44
1 review
2 helpful votes
February 10th, 2020

I had ordered hair product from this site on Jan 27,2020 received email to check order status but there is no tracking info. I tried to call them phone number is bogus, emailed them haven't received any response. DO NOT order from this site it is a scam.

Thumbnail of user sokoshah
1 review
1 helpful vote
April 23rd, 2020

They get no stars! They don't answer the phone, nor do they respond to emails. Don't waste your time with this company. I'm having to get Paypal to chase my money down now. This wouldn't post without a star... jeebus..

Thumbnail of user jang273
1 review
0 helpful votes
August 31st, 2021

Never received the product I ordered. Like the previous reviews here, I got the order confirmation and it stopped there. Tried contacting 3x. I asked PayPal for a refund. I wished I read the reviews before I bought something.

Thumbnail of user tonya197
1 review
6 helpful votes
March 7th, 2019

Placed order 9 days ago and still no shipping update. Sent emails asking for shipping status and no response. Called two different phone numbers over 24 times in 3 days and only got busy signal. They were quick though to take my money same day of order placement. Filed dispute with PayPal - fortunately I used PayPal. DO NOT BUY from hairthirst. Com EVER!

Thumbnail of user viktoriap4
1 review
5 helpful votes
April 13th, 2019

Placed order 4 days ago and still no shipping update.The letters no answer. Very sorry for my money.Be careful these are scammers!

Thumbnail of user kenetam
1 review
6 helpful votes
February 19th, 2019

Placed two orders and neither came. Sent 4 emails, 2 no response, 2 came back as invalid email. Every time I called the phone number was busy as well. Filed a complaint with PayPal and my money was refunded. This is a SCAM!

Thumbnail of user kendrak21
4 reviews
35 helpful votes
April 10th, 2019

DONT ORDER ITS A SCAM. NEVER RECEIVED PRODUCTS. AMEX TOLD ME THEY ATTEMPTED TO WITHDRAW OVER $100 BUT STOPPED. I THINK THEY KNOW NOT TO MESS WITH AMERICAN EXPRESS. NEVER REPLIED TO MY EMAILS AND THE PHONE NUMBER IS A BUSY SIGNAL. PROBABLY FOREIGN SCAMMERS!

Thumbnail of user carinh2
1 review
12 helpful votes
April 4th, 2018

I have attempted to reach hairthirst.com since I placed my order on Dec. 14. The funds were removed from my acct. On Dec 15. I never received a confirmation email, an email that my item was being processed, or any shipping confirmation. They have my email address as I have attempted contacting them several times at the email they provide on their website and FB page. Plus they have several different email addresses that I know of, two of these are invalid... I also messaged on fb... NO REPLY... Any time I call customer service the number is busy. They say they will respond to emails within 24 hours. It has been 2 WEEKS and still no reply. I just want to know the status of my order. Is this A SCAM? Is this how you run a business and how you treat your customers? SO WHERE IS THE PROOF THAT MY ORDER HAS BEEN PROCESSED?
Update: never did receive my order, the only reason I got a refund was because I used PayPal and disputed it through them... this is a SCAM...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Hairthirst?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hairthirst?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business