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Morgan & Morgan has a rating of 3.1 stars from 1,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Morgan & Morgan most frequently mention customer service, great experience, and law firm. Morgan & Morgan ranks 1st among Lawyer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 15 days
I phoned Morgan and Morgan and spoke to Annette located in Florida. Annette is such a nice person and went beyond what was expected. Morgan and Morgan are so fortunate to have such a super staff member. I needed an address and Annette directed me to the right office. During our conversation I felt special. Thank you Annette, you are very special also. Mary R.
This firm appears to only accept cases when it stands to gain substantial profit rather than focusing on the clients' interests. Moreover, the representative seems ill-equipped to handle the intake process effectively. My interaction with the staff left an impression of insufficient expertise. After being transferred five times, it became clear that none of the representatives possessed the necessary knowledge. I cannot recommend spending even a minute with them.
This firm appears to only accept cases when it stands to gain substantial profit rather than focusing on the clients' interests. Moreover, the representative seems ill-equipped to handle the intake process effectively. My interaction with the staff left an impression of insufficient expertise. After being transferred five times, it became clear that none of the representatives possessed the necessary knowledge. I cannot recommend spending even a minute with them.
I hired Morgan and Morgan as my attorney to represent me on Ozempic mass tort claim.
I got nothing but the runaround for almost six months not hearing from anybody at all
One of my attorney, if you wish to call her that, finally called me back. Kathy Chambers was rude, obnoxious and condescending. Then she had audacity to hang up on me
Today, after speaking to my paralegal on the case, I received a disturbing text saying they dropped my case, no further explanation.
Morgan and Morgan has no consideration for clients whatsoever.
Dear David,
I appreciate you bringing your concerns to my attention. I am truly sorry to hear about your frustrating experience with our firm, and I understand the importance of addressing your dissatisfaction promptly. I would like to investigate this matter thoroughly to understand the reasons behind the lack of communication, the conduct of our staff, and the decision to drop your case. This is not the level of service we aim to provide, and I am committed to investigating these issues. You can send your information directly to CX@forthepeople.com or call (888) 488-0018. Additionally, I will ensure that a member of our team reaches out to you as soon as possible to discuss your concerns in more detail. I sincerely apologize for any inconvenience you have experienced, and I appreciate your patience as we work to address and rectify the issues you've raised. Thank you for bringing this to our attention.
Too early, just starting. I will provide a review upon completion or final conclusion of the case.
Hello, Thank you for your 4-star review and for putting your trust in our firm we strive to provide excellent service and wish you luck in your case.
Terrible law firm. They do not care about their clients. The lawyer I had lied to me about my case. Did not fight for me. Bullied me into settling when I did not want to. She also refused to allow me to see recommended surgeons I needed to see for proper medical care. I am disabled for life and left in severe pain. My lawyer did not care at all. She even was joking with the opposing lawyer and having fun with him during each meeting. This law firm also screwed over my brother. If you value youself, go elsewhere for representation.
The Morgan & Morgan law firm are very unprofessional people they never respond to your calls I dealt with a lawyer named Reginald McIntyre he never answered my emails never responds to my calls when he did he was very unprofessional over the phone he never kept me up to date with my case and I lost my case and I found out by a third party not even by my own lawyer now to do an appeal I wanna hire another lawyer but because they do not give me a letter of release I cannot hire a lawyer I've called them numerous times regarding the letter I spoke to Mr McIntyre he said I'd get the letter in 7 days it's been past 20 days and I have not received the letter I had to go to Philly so they could send him a message so he could call me meaning I drove an hour and 20 minutes just so I could get a phone call from him again he said he sent out the letter when I asked what date did he sent out the letter he refused to tell me the date he said you'll get the letter when you get the letter so do not hire this law firm stay away from them they are very unprofessional and don't care about people's feelings or what they're going through
Hello Javier, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Our goal is to provide exceptional service to every client and we will use this feedback to perform an internal investigation to ensure we capitalized on every opportunity to provide a smooth resolution. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email. Thank you. – Client Experience cx@forthepeople.com
Morgan and Morgan Prey on Slip and fall victims
This is based on my experience and opinions of Morgan and Morgan.
Morgan and Morgan use the perfect bait and switch for a quick payday.
They prey on slip and fall victims.
You sign the contract, and they will drop your case within a year, Guess what they do? They keep their lien on your case.
Their harmful tactics, pressure, and unethical practices caused my 70-year-old mom to have an attack and go to the emergency room.
The attorney or case manager made and accepted a settlement offer without discussing this with my mom.
Today, Morgan & Morgan quit because what they did is illegal. This is legal malpractice, and I told my mom not to sign the documents.
I have emails to back up all my claims. Please feel free to contact me, and I will freely share.
User's recommendation: Don't get sucked in by Morgan & Morgan's false advertisement. They are not for the people, it's all about the money. I'll share the emails.
I don't want your cherry picking blah blah blah. I want the lien removed.
Tip for consumers:
I won't stop until the lien is removed.
Products used:
None, I want the lien removed from case
Just having a difficult time trying to send things and getting assistance
It was good. Mike checked to see if i had the right form, etc.
Hi Judith! Thank you for taking the time to leave us a review, it means a lot. We do always strive in providing a 5-star service and if there was something we missed, we'd love to hear from you. Please feel free to email me at cx@forthepeople.com Tyler
My medical Information was stolen due to a hack and I wanted to speak with someone about taking legal action. I called twice and was hung up on both times. I was very respectful and went above and beyond to provide as much information as I could. I asked the lawyer if she would like me to send a copy of the letter I received and she hung up.
Hi Hosea, I'm sorry to hear about your experience. We take the security of our customers' information very seriously and I apologize for any inconvenience caused. I would like to assist you further, so please send us a direct message with your contact information. Thank you! - Client Experience Team - cx@forthepeople.com - (888) 488-0018 - Judith
I was involved in an accident on 10/3/2023 the guy who hit me ran a red light unfortunately in my state the police only do a report if someone was hurt at the time I didn't feel anything until the next day. Morgan & Morgan took my case on 10/12/2023 case was going well at first once I heard my case was going ligation because the guy had 100K policy that's when the problems started. My case manager was off the case and kept giving me new people. The communication stopped for over a month I called several times emailed them and nothing until today 1/4/2024 I called in the morning trying to figure out what the hell is going on with this case. I got off the phone emailed the legal assistant and about an hr later out a phone call says they won't be taking my case. A big waste of time. No im trying to figure out what I need to do I been paying rental car fee's since Nov 2. I will never recommend anyone to go to this terrible company. They never even gave me an explanation on why they didn't want to take the case.
Hello Marcia, we are so sorry that our firm was unable to take on your claim at this time. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us so we can further discuss it with you. Know that we are constantly evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go in to that decision. -Lynette cx@forthepeople.com / 888-670-2630.
We were hit by a hot and run driver, got it on video and the guys license plate. The guy driving was not the registered owner, the guy driving didn't have insurance but the registered owner did. For some reason they didn't want to go after the registered owner even though he was liable! Do not recommend
Hello Jaime, we are so sorry that our firm was unable to take on your claim at this time. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us so we can further discuss it with you. Know that we are constantly evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go in to that decision. -Lynette cx@forthepeople.com / 888-670-2630.
You don't do anything good for anyone I would not recommend ur agency to my dog little lone a human I went to you and after three days you called transferred my case to another agency and I've never been contacted by you nor the other agency your nothing never use you nor tell anyone about you
This law firm is completely horrible my wife case has been through three different lawyers in this firm and still they keep telling her that they are waiting for a response from the insurance adjuster it's been six months since her accident and no one ever calls her she has done all of the calling and still no progress, I had better results with my accident case without a lawyer.
Hello, thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. Our goal is to provide exceptional service to every client, and it appears we fell short in your case. If you're comfortable, we would love the opportunity to discuss your concerns further and see how we can make things right. Please don't hesitate to reach out to us via email or phone. Thank you. -Ashley cx@forthepeople.com (888)670-2630
I recently tired 2 retain Morgan for my ssi claim I have been physically disabled for my whole life was needing help trying to get back on it denied by sii Morgan and Morgan said no. So maybe there only in on it for the money 💰
Well as of now been 8 or little after years since I got hurt destroyed cause my accident put me down with just one good hand no # tree work power line clearing I'm a tree trimmer one that can do the rigging to be good n safe. But got hurt horrific mangled left hand abused by a bull rope breaking under pressure n it caught my hand pushed three fingers inside my hand everything shattered n crushed hard to explain ambulance dr.asked if it got caught in a chipper I said no it was a bull rope breaking under pressure they said it was hard imagine a rope doing that. Never did lose consciousness but after all that. They come out see yea big wigs I said here they took out it n said no worries we got this we are going take care of you. Working for W.A Kendall out of Georgia after starving a year went in court thought they was going arrest me instead of taking care of me they hung me destroyed my life they did n that was that these people are evil or sumpin. These people I could say Owe me at least 750'000 way I see it better not fall for their glitter they have no backbone. Would like for one of them cowards see n like to make ammends
I called Morgan and Morgan law firm after I slipped and fell in the handicap bathroom in my hotel room because there are no grab bars. I was drawn to M&M because I am disabled with multiple conditions and have limited mobility. I thought with all the advertising using his disabled brother that Morgan and Morgan would be the place to understand my disabilities and have resources that cater to those with disabilities. Apparently not.
In reality, my experience was anything but pleasant.
From the first call, I repeatedly told their intake everything about all of my health conditions and limitations. I was assured by multiple people from Morgan and Morgan that my special needs, including home visits since I am homebound, would be no problem. And if not home visits, then definitely specialty transportation for my oversize wheelchair and a Doctor equipped to treat me while working with my disabilities.
Apparently, I was lied to just so I would sign.
M&M sent me to a Dr office(no transportation, had to figure it out myself) who ended up refusing to fully treat me due to my conditions. Dr said he didn't want me to break the Dr office equipment. That Dr wouldn't even order more x-rays because "it wouldn't show anything anyway though all the fat" as it's "been too long already". The Dr didn't want to order the x-rays from the hospital as they are "low-grade and never show much" anyway.
Again and again, I begged and begged M&M though every communication channel to resolve this. Morgan and Morgan bounced me around to multiple attorneys within their firm for months.
Finally, many months later Morgan and Morgan determined I had insufficient injury and wanted to file for dismissal of my case.
That's it. Nothing else.
So, my suffering increased and there's nothing to be done about it. No other attorney will touch it now. I was humiliated when refused care due to my conditions.
Apologies abound. Whoopee, I mean as long as they apologized, right?
Now I get to deal with the ambulance and hospital bills, etc.
All they had to do was say up front that they didn't have the resources I needed. They didn't have to string me along.
PSA: Apparently, per M&M, Florida does not require grab bars in hotel bathrooms.
Tip for consumers:
my suffering increased and there's nothing to be done about it. No other attorney will touch it now. I was humiliated when refused care due to my conditions.
Apologies abound. Whoopee, I mean as long as they apologized, right?
Now I get to deal with the ambulance and hospital bills, etc.
All they had to do was say up front that they didn't have the resources I needed. They didn't have to string me along.
Products used:
#forthepeople attorney services
Dear Heather, I hope this message finds you, and you're coping as well as possible given the circumstances. I want to express my deepest apologies for the distress and inconvenience you have experienced during your interaction with Morgan and Morgan Law Firm. I truly regret that our initial promises of accommodation for your special needs were not met. Our commitment to improving our processes is unwavering, and we are dedicated to preventing similar situations in the future. Your feedback is invaluable, and we are committed to learning from this experience to better serve our clients. Thank you for bringing this to our attention. Client Experience Team - CX@forthepeople.com - (888) 488-0018
This is the absolute WORST law firm in the world! I
Wouldn't recommend anyone use/ go with them as you
WILL be robbed. I can 100% guarantee you. I have had two cases with them and it's the WORST mistake I've ever made in my life. Absolute nightmare! They are a bunch of white collar crooks. They pass your case from lawyer to lawyer within the firm so they are all getting a piece of the pie and then they pump up the medical prices and use others company's they are affiliated to, add them to the case, so they can ALSO get a pie of the pie leaving the injured person with barely any money to receive. ABSOLUTE bunch of fraudster I pray God deals with them.
Tip for consumers:
This is the absolute WORST law firm in the world!! I
wouldn't recommend anyone use/ go with them as you
WILL be robbed. I can 100% guarantee you. I have had two cases with them and it's the WORST mistake I've ever made in my life. Absolute nightmare! They are a bunch of white collar crooks. They pass your case from lawyer to lawyer within the firm so they are all getting a piece of the pie and then they pump up the medical prices and use others company's they are affiliated to, add them to the
Worst firm to work with! You need to keep contacting them and when they do contact you charge you for long distance calls, and printing fees unreal. When you ask for explanation you get crickets. They get a huge chunk of your settlement and than hit you with 100's of dollars in fees. Never will go with them they are very crooked!
Hi Bill, we're sorry to hear about your experience. We strive to provide transparent communication and fair fees. We'd like to understand the situation further to address your concerns. Please reach out to us so we can work towards a resolution. Thank you! Judith - Client Experience Team - cx@forthepeople.com - (888) 488-0018.
I phoned Morgan and Morgan and spoke to Annette located in Florida. Annette is such a nice person and went beyond what was expected. Morgan and Morgan are so fortunate to have such a super staff member. I needed an address and Annette directed me to the right office. During our conversation I felt special. Thank you Annette, you are very special also.
Mary R.
Mary, thank you for sharing your positive experience with Annette at Morgan and Morgan. We are thrilled to hear that she provided exceptional service and made you feel special. We truly appreciate your kind words and are grateful to have Annette on our team. Thank you for choosing Morgan and Morgan! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Communication was poor, process not explained, had to sign documents over a six week period at different times.
Hello Tajah, I am very sorry to hear you had any troubles with our firm and would like to get this addressed. I have been able to locate your case file and will be escalating this matter to see how we can recover the sitauation. If you need assistance in the future please feel free to email my team directly at cx@forthepeople.com
* Morgan & Morgan attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
No one has returned my calls... I may need to search elsewhere
* Morgan & Morgan attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This is the Client Experience team and we are sorry to hear about your experience; however, I am unable to identify your file in my system. Please email me directly so I can locate your file to further assist. My email address is: cx@forthepeople.com Looking forward to hearing from you!
I went to you guys on a high recommendation for help with my disabled daughter and ssdi and was told you wouldn't even look at her case because she is a child so will not be recommending you to anyone
Hello James, thank you for your feedback. We are sorry to hear of your dissatisfaction regarding your consultation with us. There are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so. If you feel you didn’t receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. Tariq - cx@forthepeople.com / 888-670-2630.
Unable to help is there excuse
Or unwilling to fight for the little guy against a giant more likely
I have 2 years or more records showing large discrepancy's in there billing
Yet these guys are unwilling to help
Cowards
Hello, I am so sorry to hear that the results of your consultation were not to your liking. I can understand how frustrating it must have been for you to hear that we couldn't take on your case. I want you to know that we truly care about each and every one of our clients, and our decision to decline a case is never taken lightly. Your injuries and concerns are valid and deserve attention, and I am truly sorry that we were not able to provide the support you needed. If you feel that you didn't receive the level of care that you deserve, please don't hesitate to reach out to us. We are here to listen and help in any way that we can. -Ashley cx@forthepeople.com (888) 670-2630
Well I tried to use them with an appeal for my grandsons ssa. Took two weeks for phone appointment then the day of the app. They hung up on me twicw could contact back with who i was talking to so had to explain why I was calling three time. Then the rep said hold on let me tralk to my tean 3 minutes later oh we cant help you. My guess was they werent going to make enough money off of it. But if you listen to there ad. Why you are on the phone it talks about his brother not getting justice because being poor...well this is to let you know I give you a chance the way I was treated never will evne talk to you or about your services to anyone...BYE
Hello Randy, we are deeply sorry to hear that your grandson's experience with us was not up to our usual high standards. We understand that our clients place their trust in us, and it's disheartening to hear that we fell short in your case. Although we cannot discuss the specifics of your case in this open forum, we would love the opportunity to speak with you directly and make things right. Please don't hesitate to email or call us to discuss your concerns further. cx@forthepeople.com / 888-670-2630. -Melissa F
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All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan began after John Morgan hired the wrong lawyer for his injured brother Tim. Ever since then, we have fought to preserve our clients’ dignity. Because, to us, you are Tim. And you are family for life.
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Hello Mike, I'm sorry to hear about your experience with our firm. We strive to provide excellent service to all clients, regardless of the size of their case. There are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit. If you feel you didn’t receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. - Client Experience - cx@forthepeople.com / 888-670-2630.